Bestway 58614E Flowclear 2000GAL Smart Touch WiFi Filter Pump Owner’s Manual

**Bestway 58614E Flowclear 2000GAL Smart Touch WiFi Filter Pump Owner’s Manual

**

IMPORTANT SAFETY INSTRUCTIONS

FCC ID: 2ACGN-BW58614

When installing and using this electrical equipment, basic safety precautions should always be followed, including the following:

READ AND FOLLOW ALL INSTRUCTIONS

WARNING – RISK OF ELECTRIC SHOCK – The pump cannot be using while people are inside the pool.

WARNING – TO REDUCE THE RISK OF INJURY, do not permit children to use this product unless they are closely supervised at all times.

WARNING – RISK OF ELECTRIC SHOCK. Connect only to a grounding type receptacle. This product is provided with a ground-fault circuit- interrupter. If replacement of the plug is needed, use only identical replacement parts.

WARNING: The unit is provided with a ground-fault circuit-interrupter (GFCI). To test the GFCI, push the test button. The GFCI should interrupt power. Push the reset button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the GFCI interrupts power to the pump without the test button being pushed, a ground current is flowing, indicating the possibility of an electric shock. Do not use this pump. Disconnect the pump and have the problem corrected by a qualified service representative before using.

CAUTION – To reduce the risk of electric shock the pool must be installed no closer than 6 feet (1.8 m) from any electrical outlet. Do not place portable appliances closer than 5 feet (1.5 m) from the pool.

WARNING: The pump is not intended to be bonded to the equipotential bonding grid.

DO NOT BURY CORD. Locate cord to minimize abuse from lawn mowers, hedge trimmers, and other equipment.

WARNING – To reduce the risk of electric shock, replace damaged cord immediately. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

WARNING – To reduce the risk of electric shock, do not use extension cord to connect unit to electric supply; provide a properly located outlet.

CAUTION – This pump is for use with storable pools only. Do not use with permanently installed pools. A storable pool is constructed so that it is capable of being readily disassembled for storage and reassembled to its original integrity. A permanently-installed pool is constructed in or on the ground or in a building such that it cannot be readily disassembled for storage.

CAUTION – For continued protection against possible electric shock this unit is to be mounted to the base in accordance with the installation instructions.

IMPORTANT – Using the pump with an unmatched electrical supply is dangerous and will result in catastrophic failure of pump.

RISK OF ELECTRIC SHOCK – When working with electricity, turn the electrical power off at the circuit breaker and lock breaker door. Failure to do so will result in increased risk of shock, injury and possibly death.

DO NOT REMOVE THE GROUNDING PRONG OR MODIFY THE PLUG IN ANY WAY.

DO NOT   USE ADAPTOR PLUGS. Consult a qualified electrician for any questions related to the validity of your plugs grounding. Handle the pump with care. Do not pull or carry the pump by the power cord. Never pull a plug from the outlet by yanking the power cord. Keep cord free from abrasions. Sharp objects, oil, moving parts, and heat should never be exposed to the filter pump.

NOTE: Please examine equipment before use. Notify Bestway at the customer service address listed on this manual for any manufacturing defect or missing parts at the time of purchase. Verify that the equipment components represent the filter pump model that you had intended to purchase.

NOTE: Place pump on a solid and level ground. Pay attention to position of pool and pump so adequate ventilation, drainage, and access for cleaning is available. Never place pump in an area that may accumulate water, or in an area where foot traffic will flow around the pool.

NOTE: Atmospheric conditions may affect the performance and life span of your filter pump. Unnecessary wear and tear may occur during periods of cold, heat and exposure to sun. Whenever possible shelter the pump from these conditions.

NOTE: Do not add chemicals in the filter pump.

NOTE: Assembly and disassembly of this product should only be performed by adults.

• THERMALLY PROTECTED MOTOR CSA ENCLOSURE 3

• FOR USE WITH SWIMMING POOLS ONLY.

• CAUTION: TO ENSURE CONTINUED PROTECTION AGAINST SHOCK HAZARD, USE ONLY IDENTICAL REPLACEMENT PARTS WHEN SERVICING.

• WARNING: RISK OF ELECTRIC SHOCK. CONNECT ONLY TO A GROUNDING TYPE RECEPTACLE.

• CAUTION: THIS PUMP IS FOR USE WITH STORABLE POOLS ONLY –
  DO NOT USE WITH PERMANENTLY-INSTALLED POOLS.

• CAUTION: CONNECT ONLY TO GROUNDING TYPE RECEPTACLE PROTECTED BY A CLASS A GROUND FAULT CIRCUIT INTERRUPTER.

• CAUTION: FOR CONTINUED PROTECTION AGAINST POSSIBLE ELECTRIC SHOCK THIS UNIT IS TO BE MOUNTED TO THE BASE IN ACCORDANCE WITH THE INSTALLATION INSTRUCTIONS.

• WARNING – RISK OF ELECTROCUTION

  1. Connect Only To Properly Grounded Outlet. Do Not Remove Ground Pin
  2. Inspect Cord Before Using – Do Not Use If Cord Is Damaged.
  3. Keep Ground-Fault Circuit-Interrupter Dry And Off The Ground
  4. Do Not Touch Plug With Wet Hands
  5. Double Insulated – When Servicing Use Only Identical Replacement Parts.
  6. Read Instruction Manual Before Using.
     DO NOT REMOVE THIS TAG

SAVE THESE INSTRUCTIONS.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. his device must accept any interference received, including interference that may cause undesired operation.

WARNING: Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/ TV technician for help.

Product Components

Assembly Instructions

Operation

1. Open/unscrew the air purge valves on the filter pump; air will be released as water fills the filter pump.
2. When water comes out of the air purge valves, close the air purge valves and wipe away any remaining water.
3. Test the GFCI plug.
4. Start the filter pump by pressing the switch button.

GFCI Test

1. To test the GFCI, plug it into a grounding type receptacle.

2. Press the “RESET” button; the indicator should turn red.
   NOTE: If the indicator light is not on, the test has failed.

3. Press the “TEST” button. The indicator should turn off.
   NOTE: If the indicator light is not off, the test has failed.

4. Press the “RESET” button. If the indicator light turns red, the filter pump is ready for use.

WARNING: RISK OF ELECTRIC SHOCK: THE GFCI MUST BE TESTED BEFORE EACH USE.

WARNING: DO NOT USE THE PUMP IF THE ABOVE TEST FAILS.

Please contact your local Best way Customer Service.

NOTE: Never operate the pump while the connection valves are closed.

NOTE: To prevent the risk of electrical shock, ensure your hands are completely dry when plugging-in the filter pump.

IMPORTANT: DO NOT DRY RUN THE FILTER PUMP – Make sure both the pool’s Inlet and Outlet valves are fully covered by water before operating the filter pump.

On/Off button/Wi-Fi toggle

This button has two functions:

• On/off function: To start or stop the pump.
• Wi-Fi activation function: For more information, please refer to Wi-Fi operation instructions.

Time setting button

During the set-up operation, the display will flash. Every time you push the set-up button, the timer will decrease 1 hour. When you reach the desired time, don’t push any buttons for 5 seconds. The display light will stop flashing. The set-up is finished.

Wi-Fi indicate light

 This LED indicates the status of the Wi-Fi connection. Check the Wi-Fi Indicator Light Definitions section for the different statuses of this LED.

Important：

1. After setting the run time, the pump will restart automatically at the same time the following day.
2. In case of power outage or power cord loosening, the running time of the product will be reset to a 10 hour default.

Filter cartridge status indicator / Low flow rate

Filter indicator on: The filter element is dirty, or the system has detected a low flow rate. Follow the trouble shooting instructions to reset the element.

Digital display

“ – – ” indicates ‘Standby Status’ – Press the On/Off button ****to access the pump’s set run timer.

Wi-Fi Indicator Light Definitions

Indicator Display|

Definition

---|---

WiFi indicator lights on

| Connected to the router
WiFi indicator lights off|

Light damaged / Wi-Fi module has problem

 WiFi indicator flashes quickly

| Lost Wi-Fi signal
WiFi indicator flashes slowly|

Waiting to connect to the router

Caution: Wi-Fi indicator only indicates the state of connection between the pump and the wireless router. When your Wi-Fi indicator lights up but the device in the app is offline, please check whether your wireless router network is malfunctioning.

Trouble shooting

Important: If the detection shows “Er” or the app prompts ”Filter pump detects no water flow”, turn off the power switch and resolve the problem according to the following solutions.

Code

| Reasons|

Solutions

---|---|---
Device displays “Er”  or app prompts “Filter pump detects no water flow”|

• The system detects no water flow.
• The pump is on but the motor isn’t running.

|

• Make sure that the inlet and outlet of the pool are fully covered by water.
• Make sure the inlet and outlet valves are open.
• Purge air from the whole circulation system.
• For assistance, please visit the support website www.bestwaycorp.com.

The filter indicator lights up or app prompts “Filter cartridge is dirty/ Low flow rate”|

• Control valve is closed or not completely open.
• Debris is blocking hoses / debris screen.
• The filter cartridge is dirty.

|

• Check and open the control valve.
• Remove the blockage and reset the alarm.
• Take out the filter cartridge and rinse it. Replace the filter element with a new one, in case the alarm remains.
• For assistance, please visit the support website www.bestwaycorp.com.

The app prompts “The filter pump is off and cannot be controlled”|

• This alarm will appear if the timing interface is open and the filter pump is switched off at the same time.

|

• Click ”x” to close.
• For assistance, please visit the support website www.bestwaycorp.com.

Problems

| Probable Causes|

Solutions

---|---|---
The Wi-Fi setup is not successful| The pump has been connected to the wrong band| If the router your pump is connected to is dual-band and currently not connecting to a 2.4GHz network, please switch to another band of the same router (2.4GHz) and try to pair pump heater again.

5GHz networks are not supported.

The spa pump location is too far from the router| Check with your cell phone to see if there is full Wi-Fi signal. In case the strength of the signal on your phone is too low, check where the strength of the Wi-Fi signal is full and place the spa in that position.
Set up the wrong Network Name| Start the connection procedures again and be sure that the network name is typed correctly.
The Wi-Fi password used during the connection is wrong| Start the connection procedures again and be sure that the password is correct.
The strength of the Wi-Fi signal is not stable|

1. Check if the router works correctly.
2. Go near the spa and check the signal on your phone. In case the signal strength is not stable, check the condition of your router. In case the signal strength is full, repeat the operation to connect the spa to the network.

There is an appliance near the spa pump or the router that creates Signal Interference| The Wi-Fi connectivity can be interrupted by electromagnetic or other interferences. Keep the appliance away from other electronic devices that may cause interferences.
Your phone will not connect to the Wi-Fi network during the registration| Check if the mobile device is in airplane mode. Make sure to have the airplane mode deactivated when connecting to the Wi-Fi network.
APP Feedback| Consult the help section in the APP for extensive and up-to-date troubleshooting tips.

Bestway Smart HubTM Connection Guide

Download the Bestway App from the Apple Store/Google Play Store.

The device can only be connected to one mobile phone at a time. If you want to connect to another mobile phone, or your network has been changed, you can do as follows:

Press the On/Off Button ****for 5 seconds. When the indicator flashes slowly, the device will clear the connection information of the previous mobile phone.

Please follow the instructions to connect the new mobile phone to the pump.

Note: Before connecting the App to the pump, please make sure that your mobile device is close to the pump and the Wi-Fi signal is strong.

Note: This App supports Android 7.0 and above or iOS 10.0 and above.

Note: The device only supports distributing 2.4G network, but does not support 5G network.

Note: It is not recommended to use public Wi-Fi. When connected to the public Wi-Fi, you may have issues with the input verification codes during Log-in.

Note: Open Location services in mobile settings before connecting your phone to the filter pump.

Note: Language setting can be changed in app.

1. Ensure your mobile device is connected to Wi-Fi.

2. Plug in the pump. Press the On/Off Button ****for 5 seconds to begin syncing. The Wi-Fi indicator light should be flashing a green light slowly.
   NOTE: Ensure the pump is plugged in and test the GFCI.

3. Open the Bestway App on your mobile device. Follow the step-by-step guide to syncing with your app.

   • Login or register your account.
   • Press ‘Add Devices’, Select ‘POOL CONTROL’.
   • Once the Wi-Fi network has been found, input your Wi-Fi password.
   • Change to the Wi-Fi service to: BW-Flow clear-xxx Password: 123456789 (Android system will slip this step and start connection process directly)
   • Go back to the app, and wait until the connecting process is finished.
     Now you can control your pump by both mobile device and control panel.

Sharing function

Note: Only one person can scan the Shared QR code generated each time. If you want to share it with another device, you must generate a new Shared QR code each time. The Shared QR code expires after 15 minutes.

The sharing function can only be used when users are in the same country.

Disconnect

Press the ****button for 5 seconds until the indicator is flashing.

PUMP MAINTENANCE

CAUTION: YOU MUST ENSURE THE FILTER PUMP IS UNPLUGGED BEFORE ANY MAINTENANCE BEGINS OR FACE SEVERE RISK OF INJURY OR DEATH.

1. Unplug the Filter Pump.
2. Stop water flowing to the Filter Pump. (Refer to pool’s manual.)
3. Unscrew the Filter Cap Retainer and remove the Filter Cap.
4. Clean the Filter Cartridge with a garden hose. If filter cartridge remains soiled or discolored, it is necessary to replace it with a new one.
5. Insert the cleaned (or new) Filter Cartridge; ensure it is centered in the Filter Pump.
6. Check that the Filter Cap Seal is in place.
7. Replace the Filter Cap and screw the Filter Cap Retainer into position.
8. Open the Valve A and B.
9. Follow the PUMP INSTALLATION DIRECTIONS section to prepare the system for use.

IMPORTANT: To ensure pool water stays clean, please clean the filter cartridge every day. For sanitary reasons, we suggest replacing the Filter Cartridge with a new one every two weeks.

PUMP STORAGE

1. Unplug the Filter Pump.
2. Stop water flowing into the Filter Pump and to remove the Filter Cartridge.
3. Discard the Filter Cartridge.
4. Detach all Hoses.
5. Dry all components thoroughly.
6. Store the filter pump in a dry location out of the reach of children. Storage temperature: 4-40°C（39.2-104°F）
7. Drain the pool according to the Pool Owner’s Manual.

PUMP WARRANTY

For information concerning pump warranty please visit our website at: www.bestwaycorp.com

For support please visit us at:
bestwaycorp.com/support

©2020 Bestway Inflatables & Material Corp.

All rights reserved

®™ Trademarks used in some countries under license to

Bestway Inflatables & Material Corp., No.3065 Cao An Road, Shanghai, 201812, China.
Manufactured,distributed and represented in the European Union by

Bestway (Europe) S.r.l., Via Resistenza, 5, 20098 San Giuliano Milanese (Milano), Italy
Distributed in North America by

Bestway (USA) Inc., 3411 E. Harbour Drive, Phoenix, Arizona 85034, United States of America
Tel: +86 21 69135588 (For U.S. and Canada)
Distributed in Latin America by

Bestway Central & South America Ltda, Salar Ascotan 1282, Parque Enea, Pudahuel, Santiago, Chile
Distributed in Australia & New Zealand by Bestway Australia Pty Ltd, Unit 2/98-104 Carnarvon St Silverwater, NSW 2128, Australia
Tel: Australia: (+61) 29 0371 388; New Zealand: 0800 142 101
Exported by

Bestway (Hong Kong) International Ltd./Bestway Enterprise Company Limited Suite 713, 7/Floor, East Wing, Tsim Sha Tsui Centre, 66 Mody Road, Kowloon, Hong Kong
www.bestwaycorp.com

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