essence smartcare ES700VPD2 Care Home Communicator 2.0 User Guide
- June 6, 2024
- essence smartcare
Table of Contents
Care@Home™
Communicator 2.0
Model: ES700VPD2
User Guide
October 2021
OVERVIEW
The Communicator 2.0 is a stationary emergency button with:
- Intelligent Voice Activation™ (IVA) technology – Recognizes a specific spoken phrase and triggers an alarm
- Voice extender capability – Enables caretaker or monitoring station to speak with the resident
There are two models of Communicator 2.0
- Desk model
- Wall model
You can install multiple Communicators in a residence.
Setting Up the Communicator
To set up the Communicator:
- Determine the best location
- Prepare the required equipment
- Install the Communicator
- Test the installation
Determining the Best Location
The desk model can be installed on a table or on a wall. The wall model can be installed only on a wall.
Choose a location that is:
- Up to 700 m (2,297 ft.) – open-air from the control panel
- In a bathroom, living room, or bedroom
- If mounting on a wall
At a height of 1.4 to 1.5 m (4.6 to 4.9 ft.)
On a clean, dry, and smooth surface
Preparing the Required Equipment
Prepare the following:
-
Six new 1.5V AA alkaline or lithium batteries – not included
For recommended battery manufacturers and models, refer to 5 Specifications on page 13 -
Small Phillips screwdriver
-
Two K2.2X8 screws – included
Installing the Communicator
To install the Communicator:
- Release the back cover of the Communicator.
- On the control panel, press the PAIRING button for five seconds. The control panel beeps and the ring around the control panel Emergency button lights blue.
- Insert six 1.5V AA batteries, observing the correct polarity. The Communicator LED lights are red. Caution: A new battery can cause damage if it is incorrectly installed.
- Replace the back.
- Insert the screws into the screw holes and tighten them.
Wall Model
- To install with screws. Refer to Appendix B Installing with Screws on page 17.
- To install with tape:
a. Clean the mounting surface.
b. Peel the protective strips off the tape. c. Press the Communicator into place.
Table Model
To install the table model:
a. Place the Communicator into the desk mount.
b. Place the Communicator in a convenient place, like a living room table or
bedroom nightstand.
You can also install the table model on a wall. Refer to 2.3.1 Wall Model on
page 6.
Testing the Installation
Verify that the Communicator has been installed correctly.
To test the Communicator:
- Press the emergency button, pull the cord, or call out the trigger phrase.
- Verify that the Emergency button on the Communicator lights.
- Verify that the Emergency button on the control panel flashes and an announcement is heard.
- Verify that the monitoring station receives an emergency message from the control panel.
Operating the Communicator
The Communicator sends status and event messages to the control panel.
Calling for Help
To get help:
Notifications
The Communicator sends notifications to the control panel when:
- An emergency alert is triggered.
- The Communicator’s battery is low.
- The tamper switch is activated.
Use Care@Home CMS to configure the parameters to define how the Communicator issues notifications to the control panel. Refer to the ESUG05074 Care@Home CMS Reference Manual.
Supervision
The Communicator is a supervised device. The Communicator periodically transmits its status to the control panel. If after a pre-defined time the control panel does not receive the status message, the control panel sends a supervision lost message to the monitoring station.
Disabling/Enabling Voice Detection
If the Communicator issues false alarms, you can disable voice detection.
To disable and enable voice detection, use CMS. Refer to ESUG05074 Care@Home
CMS Reference Manual.
Transferring Voice Calls
The monitoring station or caregiver can use the Communicator or control panel
to speak with the resident. A residence may have more than one Communicator.
Voice calls can be transferred from one device to another.
To transfer a call from one device to another, from your phone’s keypad:
- To transfer to the next device, Press 6.
- To transfer to the control panel, Press 5.
The keypad numbers used to transfer calls can be changed. Refer to ESUG05074 Care@Home CMS Reference Manual.
Maintaining the Communicator
Maintaining the Communicator includes:
- Battery replacement
- Cleaning the Communicator
Replacing the Batteries
Battery status is reported automatically to the monitoring station. Replace
the batteries when they are low.
For approved battery manufacturers and models, refer to 5 Specifications on
page 13.
To replace the batteries:
- If you secured the back cover to the Communicator, remove the screws.
- Release the back cover of the Communicator.
- Insert six 1.5V AA batteries, observing the correct polarity. Caution: A new battery can cause damage if it is incorrectly installed.
- Replace the back.
- Insert provided screws into the screw holes and tighten.
Cleaning the Communicator
Clean the Communicator as necessary. Use a cleaning cloth, without any cleaning sprays or liquids.
Specifications
Following are the Communicator technical specifications.
Category
|
Data
---|---
Part Number| ES700VPD2
Communications| • Maximum RF range: up to 700 m (2,297 ft.) – open-air
• Proprietary bi-directional radio protocol
• FSK modulation:
• 869.225 MHz (Europe
• 868.3 MHz (China)
• 916.5 MHz, (North America and Australia)
• 916.3 MHz (Israel)
• Data security: 32 bit ID, over 4 billion combinations
Power| • Six new 1.5V AA alkaline or lithium batteries – not included
• Battery life: up to two years
• Recommended manufacturers and models:
• Duracell Ultra Power MN15600
• Procell PV1500
• Procell PX1500
• Energizer Ultimate Power L91
Physical| • Size (H x W x D) 109 x 109 x 36 mm (4.3 x 4.3 x 1.4 in.)
• Weight: 190 g (0.42 lb.) not including batteries and accessories
• Pull cord length: 60 cm (23.6 in.) including the plastic grip
Environmental| • Operating ambient temperature range: -10°C – 55°C (14°F
– 131°F)
• Storage temperature range: -20°C – 70°C (-4°F – 158°F)
• Operating humidity: up to 93% humidity
• Water resistance: IP54 compliant
Certifications and Approvals| • FCC, IC
• CE
• SRRC
• AS4607
• EN50134-2
• EN50130-5 Environmental Class II
• UL 1637
This device complies with FCC Rules Part 15 and with Industry Canada’s license-exempt RSS. Operation is subject to the following two conditions:
- This device may not cause harmful interference
- This device must accept any interference received including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
— Reorient or relocate the receiving antenna.
— Increase the separation between the equipment and receiver.
— Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
— Consult the dealer or an experienced radio/TV technician for help.
For Industry Canada:
– This Class B digital apparatus complies with Canadian ICES-003.
– Cet appareil numerique de la classe B est conforme a la norme NMB-003 du
Canada.
Changes or modifications to this equipment not expressly approved by the party responsible for compliance (Essence SmartCare Ltd.) could void the user’s authority to operate the equipment.
Appendix A LED Indications
The Communicator LED lights as shown in the following table.
LED
|
Situation
---|---
Lights red for 2 seconds| • The Emergency button is pressed
• The trigger phrase is recognized
• The cord is pulled
• On power-up
Blinks green| Emergency call connected
Blinks red five times| Voice detection is disabled
Blinks red twice| Voice detection is enabled
Appendix B Installing with Screws
You can install the Communicator on a wall with screws.
Prepare the following equipment:
- Drill
- Two 3 X 35 DIN 7982 C screws and wall anchors – not provided
- Philips screwdriver
The mounting base has two holes. One is the tamper pin, triggering a tamper event if the Communicator is disturbed.
The rubber seal covering the holes is for waterproofing the Communicator. The seal allows you to screw through the holes and retain the waterproofing capability.
To install the Communicator using screws:
- Remove the back cover of the Communicator.
- Mark the drilling spots on the wall by screwing the screws slightly through the wall mount and tapping them until a mark appears on the wall.
- Drill holes were marked and insert the wall anchors were.
- Align the wall mount with the inserted wall anchors, insert and tighten the screws.
- Align the Communicator over the wall mount.
- Press the Communicator into place.
- Insert and tighten side screws.
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For more information, please contact:
Essence SmartCare Ltd.
12 Abba Eban Avenue, Ackerstein Towers Bldg. D
Herzliya Pituach, 4612001 Israel
www.essence-grp.com
Tel: +972-73-2447777
Fax: +972-9-7729962