DogWatch SmartFence Hidden Pet Fence System User Manual

Quick Start Guide

Smart products for today’s pets.™

HOW IT WORKS
The DogWatch Smartfence allows you to:

• Monitor your Smartfence remotely.
• Receive alerts related to your Smartfence.
• Customize alerts for yourself and your contacts.
• Monitor your pet’s daily, weekly & monthly activity levels.

IMPORTANT

The containment features of the DogWatch Hidden Fence are independent of the communication features of the SmartFence.
The Hidden Fence will continue to work if:
The Portal or the Internet is turned off or loses power.
The Smartfence collar goes out of the communication range of the Portal.

CREATE A USER & PET PROFILE

1. Open the Internet browser on your phone, tablet, or computer.
   Recommended Internet browsers: Chrome, Safari, Explorer, or Firefox

2. Go to the Smartfence Webapp. Scan this Qr code or type www.smartfence.dogwatch.com in the address bar
   NOTE: The SmartFence ‘WebApp’ cannot be downloaded from the ‘App Store’ or ‘Play Store’.
   https://smartfence.dogwatch.com/

3. Select “add account”

4. Follow the on-screen instructions to set up your account and create your User and Pet Profile.

COMPLETE THE SETUP AND PROFILE SCREENS

• CREATE ACCOUNT
  Note the email address and password for your
  Email:………………..
  Password:……………..

• NEW SYSTEM SETUP

• CHOOSE A COUNTRY

• USER PROFILE

• ADD A PET

SMARTFENCET” SYSTEM INFORMATION

You will need to enter the UID numbers during the setup. The UID numbers are on the labels of each component (the Communication Portal, Collar, and Transmitter.)

Dealer ID:………………….
Portal UID:……………..
Transmitter UID:……………
Collar 1 UID:……………………………..   Dog 1:…………………….
Collar 2 UID:………………………………Dog 2:…………………..
Collar 3 UID:………………………      Dog 3’………………………..

SAVE SMARTFENCE ICON

After you set up your User & Pet Profile (Step A), you can save the SmartFence icon to the Homescreen on your mobile devices. The icon opens the WebApp.

iPhone and iPad

1. Go to: smartfence.dogwatch.com on your mobile browser (Safari is recommended)
2. Click on the Bookmark icon
3. Select “Add to Home screen”
4. Confirm by clicking “Add”

Android

1. Go to : smartfence.dogwatch.com on your mobile browser (Chrome is recommended)
2. Click on the Menu Button •••
3. Select “Add to Home screen”
4. Confirm by clicking “Add”

Older Androids

1. Go to: smartfence.dogwatch.com on your mobile browser
2. Click on the Menu Button
3. Select Add to Bookmarks” Add label, e.g., `SmartFence’
4. Open the Bookmarks screen and press the bookmark you created; select “Add to Home screen*

This SmartFence Icon should now appear on your mobile device
Home screen and is the link to your SmartFence WebApp.
Click the icon to open the SmartFence WebApp.

CONNECT COMMUNICATION PORTAL

1.  Place the Portal in a location near your home router and near a power outlet.

2. Plug the Portal into power using the cable provided.

3. Connect the Portal to your home router using an Ethernet cord (included with your SmartFence). Internet Indicator light will turn GREEN after a connection is made. It may take up to 30 seconds.

The Portal Indicator lights should initially display as shown
,

Boundary loop Indicator
Turns GREEN after the
The transmitter is connected to the Communication Portal.
May take Up to 2 minutes for Indicator to turn GREEN
Internet Indicator
Turns GREEN after the
Communication Portal connects to the internet.
May take Up to 30 seconds for Indicator to turn GREEN
Paw Indicator
Turns GREEN after the
SmartCollar connects to the Communication Portal.
May take Up to1 hour for Indicator to turn GREEN

PORTAL INDICATOR LIGHT KEY
The lights on the communication Portal indicate the status of your SmartFence.

to Portal not yet made
Red| No power, wire break, surge damage, etc.| Not connected to the Internet (check router)| Low or dead battery, damage, out of range

TROUBLESHOOTING TIPS

• I am not getting email or text message notifications.
  o You only receive a message if the system sends an ALERT.
  o Is your Communication Portal connected to the Internet?
  Is the Internet light on the Portal GREEN?
  o Make sure your ALERT preferences are turned ON.
  – Go to SETTINGS & CONFIGURATION > MANAGE ALERTS.
  Green means Alert is ON, Red means Alert is OFF
  o Check System UIDs to make sure they are entered correctly.
  – Go to SETTINGS & CONFIGURATION > SYSTEMS
  o Make sure your email and cell phone number are entered correctly.
  – Go to:  SETTINGS & CONFIGURATION > ACCOUNT INFO

• I am not seeing my pet’s activity on my SmartFence WebApp.
  o Is the Collar linked with your pet’s profile on his/her profile page?
  o Is your Communication Portal connected to the Internet?
  Is the Internet light  on the Portal GREEN?
  o Does the collar battery need to be replaced?
  o Updates are only sent once an hour and only if the Collar is in the communication range of the Portal. If the Collar has been out of range, activity information will be stored (up to 12 hours of activity) and the WebApp will be updated when the Collar reconnects with the Portal.

Communication Link Reboot
To reboot the Communication Portal, cycle the power by unplugging the power cord and plugging it back into the Portal. Allow 30 seconds for the Portal to reconnect to the internet.
For more Troubleshooting Information:http://www.dogwatch.com/customer- resources/

DOGWATCH DEALER CONTACT INFORMATION

Name: ____ Phone: ___

| Email.

www.dogwatch.com – 800-793-3436
© 2021 DogWatch Inc. All rights reserved. Printed in the USA.
295086 Rev B 04-21

Documents / Resources

| DogWatch SmartFence Hidden Pet Fence System [pdf] User Manual
SmartFence Underground Fence System, SmartFence, Hidden Pet Fence System, SmartFence Hidden Pet Fence System
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