SUNJOE SJPPH48 Outdoor Propane Heater Owner’s Manual

SUNJOE SJPPH48 Outdoor Propane Heater

Safety Instructions

All Operators Must Read These Instructions Before Use

Read all the instructions contained in this manual. Keep this manual in a safe place, so that the information is available at all times. If you give this patio heater to another person, make sure to provide these operating instructions. Basic safety precautions should always be followed when using the patio heater.
Notice the personal safety alert symbol m used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION, and AWARENESS.
INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference

FOR OUTDOOR USE ONLY (outside any enclosure)

• danger! CARBON MONOXIDE HAZARD
  This appliance can produce carbon monoxide which has no odor. Using it in an enclosed space can kill you. Never use this appliance in an enclosed space such as a camper, tent, car, or home.

• warning! Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Read the installation, operating, and maintenance instructions thoroughly before installing or servicing this equipment.

• danger! If you smell gas:

•  Shut off gas to the appliance.

•  Extinguish any open flame.

•  If odor continues, keep away from the appliance and immediately call your gas supplier or fire department.

warning! If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.

© 2021 by Snow Joe®, LLC

All rights reserved. Original instructions.

warning

! Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance. An LP-cylinder not connected for use shall not be stored in the vicinity of this or any other appliance.
warning!

•  The installation must conform with local codes or, in the absence of local codes, with the National Fuel Gas Code, ANSI Z223.1/NFPA 54, NFPA58 Natural Gas and Propane Installation Code, CSA B149.1, or Propane Storage and Handling Code, B149.2

• The heater, when installed, must be electrically grounded in accordance with local codes or, in the absence of local codes, with the National Electrical Code, ANSI/NFPA 70, or the Canadian Electrical Code, CSA C22.1.

•  Prior to use, check if any part is damaged, such as hoses, regulators, pilot, or burner. If any of the parts are damaged, do not use the heater. Please contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOWJOE (1-866-766-9563).

•  All leak tests should be done with a soapy solution. NEVER USE AN OPEN FLAME TO CHECK FOR LEAKAGE.

•  Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.

•  Young children should be carefully supervised when they are in the area of the heater.

•  Clothing or other flammable materials should not be hung from the heater or placed on or near the heater.

•  Any guard or other protective device removed for servicing the heater must be replaced prior to operating the heater.

•  Installation and repair should be done by a qualified service person. The heater should be inspected before use and at least annually by a qualified service person.

•  Frequently clean this appliance. It is imperative that
  the control compartment, burners, and circulating air passageways of the heater be kept clean.

•  Keep the appliance area clear and free from combustible materials, gasoline, and other flammable vapors and liquids.

•  Do not obstruct the flow of combustion and ventilation air.

•  Keep the ventilation opening(s) of the cylinder enclosure free and clear from debris.

•  This appliance shall be used only in a well-ventilated space and shall not be used in a building, garage or any other enclosed area.

•  This appliance should be installed with shelter no more inclusive than:
  • With walls on all sides, but with no overhead cover.
  • Within a partial enclosure which includes an overhead cover and no more than two side walls. These sidewalls may be parallel, as in a breezeway, or at right angles to each other.
  • Within a partial enclosure which includes an overhead cover and three sidewalls, as long as 30 percent or more of the horizontal periphery of the enclosure is permanently open.

• This appliance requires 20 lb (9 kg) LP-gas supply cylinder. Disconnect the cylinder when the appliance is not in use.

•  Storage of the appliance indoors is permissible only if the cylinder is disconnected and removed from the appliance.

•  A cylinder must be stored outdoors in a well-ventilated area out of the reach of children. A disconnected cylinder must have dust caps tightly installed and must not be stored in a building, garage or any other enclosed area.

•  Only use this appliance with the equipped pressure regulator and hose assembly. Replace only with pressure regulators and hose assemblies with those specified by the appliance manufacturer.

•  Do not store a spare LP-gas cylinder under or near this appliance.

•  Never fill the cylinder beyond 80 percent full.

•  Do not clean the heater with cleaners that are combustible or corrosive.

•  Place the dust cap on the cylinder valve outlet whenever the cylinder is not in use. Only install the type of dust cap on the cylinder valve that is provided with the cylinder valve. Other types of caps or plugs may result in leakage of propane.

•  Do not use the cylinder tank of this heater for storage. Certain materials, when stored under the heater, will be subjected to radiant heat and could be seriously damaged.

•  Inspect the visible portion of the hose before each use and inspect the entire hose assembly at least annually.

Know Your Outdoor Patio Heater
Read the owner’s manual and safety rules carefully before using your outdoor patio heater. Compare the illustration below to the actual unit in order to familiarize yourself with the location of the various parts and hardware. Save this manual for future reference.

•  Heat reflector
•  Emitter screen
•  Burner assembly
• Lighting knob
• Upper pole
•  Lower pole
• Bar table
•  Cylinder tank door
•  Cylinder securing wire
•  Wheel assembly
•  Door latch
•  Propane hose connector
• Propane hose regulator
•  Propane hose
•  Cylinder tank
•  Observation window

Technical Data

• Heater Fuel Type …………………………………. Liquid propane gas

• Adjustable Heat Output ………………. 25,000 BTU – 48,000 BTU

• Coverage Area ………………………………… 250 sq. ft. | 9 ft. radius (23.3 m2 | 2.7 m radius)

• Runtime Max ………………………………………… High setting: 4 hrs
  50% load per standard 20 lbs tank Low setting: 7 hrs

• Dimension …………………………………….. 32.85 in.(D) x 90.6 in.(H)
  (83 cm x 230 cm)

• Propane Hose Length ……………………………………. 4.6 ft (1.4 m)

• Injector Diameter …………………………………. 0.846 in. (2.15 mm)

• Manifold Pressure ……………………………………………. 11 in. W.C.

• Max Gas Supply ……………………………….. 250 PSI (1723.7 kPa)

• Min Gas Supply ………………………………………….. 5 PSI (35 kPa) for Input Adjustment

• Net Weight ……………………………………………….. 28.7 lbs (13 kg)

Unpacking
NOTE : Before assembly, make sure that all of the parts and hardware listed below are present. If any part is missing or damaged, do not attempt to assemble the product. Contact the Snow Joe® + Sun Joe® customer service department at 1-866-SNOW JOE (1-866-766-9563).
Parts

• Reflector center cap
•  Reflector panel (4)
•  Burner assembly
•  Upper pole
•  Lower pole
•  Deck ring
• Cylinder tank
•  Cylinder securing wire
•  Wheel assembly

Hardware

•  M6x10 Phillips head bolt (12)
•  6 mm plain washer (18)
•  M6 cap nut (15)
•  M6x70 reflector stud (3)
•  M6x14 Hexagon socket head bolt (8)
•  M5x12 pole screw (6)
•  M6x20 wheel screw (2)

Assembly

tools required (Not included)

• Adjustable open-end wrench
•  Phillips screwdriver

Choose a soft and level location for assembly. Remove all parts from the packaging, and check for missing parts.

•  Line up holes on the bracket of the wheel assembly with the corresponding holes on the base of the cylinder tank, then insert the M6x20 wheel screws (G) through holes and tighten to secure. Be sure the wheel assembly is parallel to the base

Hardware Required

•  Place the lower pole in the middle of the bar table, fix it with  4 M6x14 hexagon socket head bolts (E). Slide the deck ring down the lower pole to cover the connection part and the bolts
  Hardware Required

•  Attach the 4 reflector panels together using 4 M6x10  Phillips head bolts (A) and 4 plain washers (B). Secure with 4 cap nuts (C), as shown

Hardware Required

B

| ****

Plain Washers (6 mm)

| ****

4

C| Cap nut (M6)| 4

•  Attach the assembled reflector panels with the reflector center cap using 8 M6x10 Phillips head bolts (A) and 6 plain washers (B). Secure with 6 cap nuts (C)

Hardware Required

B

| ****

Plain Washer (6 mm)

| ****

8

C| Cap nut (M6)| 8

• Attach the 3 reflector studs (D) and 3 plain washers (B) to the top of the burner Tighten the reflector studs

Hardware Required

• Place a plain washer (B) over the threaded end of each reflector stud (D) sticking out through reflector assembly and secure with cap nuts (C). Note: Do not overtighten (Fig. 6).

Hardware Required

•  Insert the propane hose that is connected with the burner assembly into the upper pole. Secure with 4 M6x14 hexagon socket head bolts (E)

Hardware Required

• Connect the upper pole assembly with the lower pole assembly as shown. Fix with 6 M5x12 pole screws (F)

Hardware Required

• Fill sand into the cylinder tank base through the hole in the  middle, as shown

NOTE : Purchase sand separately at your local garden center or hardware store.

•  Insert the ends of the cylinder securing wire into the two small holes on the tank base.

Using the Propane Tank

This appliance requires 20 lbs (9 kg) LP-gas supply cylinder. (not included). Propane is highly flammable and may ignite unexpectedly when mixed with air. Follow the safety instructions below when handling the propane cylinder:

• •The cylinder used with this heater must be constructed and marked in accordance with the specifications for LP-gas cylinders of the U.S. Department of Transportation (DOT); or the Standard for Cylinders, Spheres and Tubes for Transportation of Dangerous Goods and Commission, CAN/CSA-B339, as applicable;
•  The cylinder used with this heater must be provided with a listed overfilling prevention device, and provided with a cylinder connection device compatible with the connection for the appliance;
•  Keeping the ventilation opening(s) of the cylinder enclosure free and clear from debris;
•  Do not store a spare LP-gas cylinder under or near this appliance;
•  Never fill the cylinder beyond 80 percent full;
•  Place the dust cap on the cylinder valve outlet whenever the cylinder is not in use. Only install the type of dust cap on the cylinder valve that is provided with the cylinder valve. Other types of caps or plugs may result in leakage of propane.

warning! A dented, rusted, or damaged propane cylinder may be hazardous and should be checked by your propane supplier. Never use a propane cylinder with a damaged valve connection.
Connect the Propane Tank
WARNING! Never connect an unregulated propane cylinder to the heater.

•  Open the tank door and place a cylinder inside the tank. Let it sit in securely. Use the securing wire to secure the gas cylinder, as shown

•  Connect the propane hose connector with the propane cylinder. Turn clockwise to secure

•  Close the tank door. Lock the door latch

Leakage Test

All connections of this patio heater have been checked at the factory for leakage. However, in transportation and handling, some connections may have loosened. It’s recommended to run the leakage test every time before using and after parts replacement.
WARNING!

•  Do not use an open flame to check for leakage.
•  Do not smoke during testing.
•  Do not test indoors.
•  A leak check must be performed whenever the propane cylinder is replaced.

NOTE : Use only the pressure regulator supplied with this patio heater. Replace it with those specified by the manufacturer only.

•  Make leakage solution by mixing 1 part liquid dish soap and 3 parts water.

• With the cylinder connected to the hose, spoon or brush several drops (or use squirt bottle) of the solution onto the connections along with the hose, regulator, and cylinder

• Open the propane cylinder valve. Inspect the connections and look for bubbles.

• If no bubbles appear, the connection is safe. If bubbles appear, there is leakage. Loosen and re-tighten this connection. If there is still a leak, turn off the cylinder and contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563).

• At least once a year, a complete inspection of the entire gas path components should be performed by a professional technician.

Operation

WARNING! Do not attempt to operate the heater until you have read and understand all precautions in this manual. Make sure all assembly is complete and leakage test have been performed. Failure to do so can result in death, serious personal injury, or property damage

Before Turning on the Gas Supply

•  The heater is designed and approved for OUTDOOR USE ONLY. DO NOT use it inside a building, garage, or any other enclosed area.
•  Make sure the surrounding areas are free of combustible materials, gasoline, and other flammable vapors or liquids.
•  Ensure that there is no obstruction of air ventilation. Ensure all gas connections are tight and there’s no leak.
•  Be sure any component removed during assembly or servicing is replaced and fastened prior to starting.

Lighting the Heater
WARNING!

• The heater should be thoroughly inspected before each use, and by a qualified service person at least annually. If relighting a hot heater, always wait at least 5 minutes.
•  Before lighting, inspect the hose assembly for evidence of excessive abrasion, cuts, or wear. Suspected areas should be leak tested. If the hose leaks, it must be replaced prior to operation. Only use the replacement hose assembly specified by the manufacturer.

WARNING! Follow the instruction below to light the heater. Improper lighting operation may cause personal injury or property damage.

•  Connect the propane cylinder and perform the leakage test as instructed above.

•  Make sure the lighting knob is in the OFF position (pointing to the black dot). Open the propane cylinder valve.

• Push in the lighting knob and turn it counterclockwise to the LOW position (pointing to the small red dot). This will light the burner. If needed, keep depressing and turning the lighting knob counterclockwise until the burner is lit. You will hear one click when the burner is lit

•  Once the burner is lit, keep the knob depressed for 30 seconds. Then release the lighting knob.

•  If the burner does not stay lit, repeat steps 3 and 4 after 5 minutes.

•  If the burner still does not stay lit, then:
  i. Push in the lighting knob and turn it counterclockwise to the “LOW” position.
  ii. Keep depressing the lighting knob, use a long stem lighter to light the burner through the ignition hole on the emitter screen.

Repeat step 4.

• After the burner is lit, adjust the temperature by rotating the lighting knob. Turn the lighting knob counterclockwise to the “HIGH” position (pointing to the big red dot). If you want a lower temperature, turn the control knob clockwise to the “LOW” position (pointing to the small red dot).

WARNING! FOR YOUR SAFETY
If at any time you are unable to light the burner and smell gas, wait at least 5 minutes to allow gas to dissipate before attempting to light the gas appliance again.

Flame Characteristic
The flame can be checked through the emitter screen during operation. The normal flame should be mostly blue with a yellow tip. Abnormal flame characteristics include:

•  The flame extends beyond the emitter screen.
•  Black spots can be seen accumulating on the emitter screen or the reflector assembly.

If any of the above situations appears, turn off the heater immediately and contact the Snow Joe® + Sun Joe® customer service department at 1-866-SNOW JOE (1-866-766-9563). The heater should not be used again before it’s serviced or repaired.
Operation Tips
WARNING! When using the heater for the first time, avoid inhaling fumes emitted from the heater. The fumes contain smoke and odor from the burning of oils used in manufacturing. The fumes will dissipate after approximately 30 minutes. The heater should NOT produce thick black smoke.
WARNING! Do not touch or move the heater for at least 45 minutes after use. Allow the heater to cool down
completely.
CAUTION! Items above, beside, or under this heater while in use will be subject to radiant heat and could be seriously damaged.

• WARNING! This heater must be placed on level, firm ground.

• WARNING! Never operate in an explosive atmosphere. Keep away from areas where gasoline or other flammable liquids or vapors are stored or used.

• This heater is designed for the heating of outdoor patios, decks, spas, pools and open work areas. Always make sure that adequate fresh air ventilation is provided. Follow the spacing tolerances shown in the following figure at all times

•  When initially turned on, it’s normal for the heater to produce some noise. If this happens, turn the lighting knob to the LOW position (pointing to the small red dot). Wait for a while and then adjust the knob to the desired temperature.

•  When the heater is on, the emitter screen will become bright red due to the intense heat. The blue flame can be seen through the emitter screen.

•  If the flame appears to be mostly yellow or there’s heavy black smoke produced by the heater, there may be an obstruction of airflow. If this happens, turn off the heater and contact the Snow Joe® + Sun Joe® customer service department at 1-866-SNOW JOE (1-866-766-9563).

•  If the flame appears to be very small, this may be caused by insufficient pressure. Change or refill the propane cylinder.

•  If the heater is extinguished accidentally, rotate the lighting knob to the OFF position (pointing to the black dot), wait for 5 minutes and follow the instruction in Lighting the Heater section from step 2 to relight the heater.
  NOTE: Always wait for 5 minutes before relighting.

Extinguishing

•  Push in and turn the lighting knob counterclockwise to the OFF position (pointing to the black dot) (Fig. 14).
•  Close the propane cylinder valve when the appliance is not in use. Disconnect and remove the cylinder if the heater needs to be transported or stored.

NOTE : After use, it’s normal for the emitter screen to have some discoloration.
WARNING! The gas appliance will be hot after use. DO NOT touch or move gas appliance for at least 45 minutes after use.

In The Event of Gas Leakage:

• Turn the lighting knob to the OFF position.
•  Close the propane cylinder valve.
•  Wait at least 5 minutes to allow gas to dissipate.
•  If odor continues, immediately call the gas supplier.

Maintenance

To enjoy years of outstanding performance from the patio heater, make sure you perform the following maintenance activities on a regular basis.
warning! DO NOT touch or move the gas appliance for at least 45 minutes after use. Allow it to cool before touching.
Cleaning
This patio heater should be cleaned on a regular basis to promote safer experiences and longer product life.
DO NOT attempt to clean this heater until it is COMPLETELY extinguished and COMPLETELY cooled down.

•  Keep exterior surfaces clean.
•  Use warm soapy water for cleaning. Never use a flammable or corrosive cleaning agent.
•  While cleaning your unit, be sure to keep the area around the heater dry at all times. If any part of the gas control system is exposed to water in any way, do NOT use it. It must be replaced.

General Maintenance

• 1. Keep the work area free and clean from combustible materials, gasoline, and other flammable vapors and liquids. Do not obstruct the flow of combustion and ventilation air. Keep the ventilation opening(s) of the cylinder enclosure free and clear from debris.

•  Turn on the heater as instructed before, and visually check burner flames. The flames should be primarily blue with yellow tips.

•  Remove the Hexagon socket head bolts (M6x14) used to secure the burner assembly and the upper pole. Take out the burner assembly and check if there are cracks or worn sections on the propane hose. If yes, do not use the heater and contact Snow Joe® + Sun Joe® customer service at 1-866-SNOW JOE (1-866-766-9563) for assistance.
  NOTE: If used in a salt-air environment (such as near an ocean), corrosion occurs faster than normal. Frequently check for corroded areas and repair them promptly.

•  Spiders and insects tend to nest inside the heater. This can cause damage to the heater and render it unsafe to use. At least once a year, the unit should be inspected for the presence of spiders, spider webs or other insects.

•  Airflow must be unobstructed. Keep controls, burner, and circulating air passageways clean. Signs of possible blockage include:
  i). Gas odor with extreme yellow flame.
  ii). Heater does NOT reach the desired temperature. iii). The heater glow is excessively uneven.
  iv). Heater makes popping noises.

•  Carbon deposits may create a fire hazard. Clean the reflector and the emitter screen with warm soapy water if any carbon deposits are seen.

Annual Propane Hose Leakage Test
All connections on the patio heater have been adjusted and tightened at the factory, however, in case any connection is loosened during long-term use, it’s recommended that users test the propane hose connection at least once a year.
warning!

•  Do not use an open flame to check for leakage.
•  Do not smoke during testing.
•  Do not test indoors.
• Make leakage solution by mixing 1 part liquid dish soap and 3 parts water.
•  With the cylinder connected to the hose, remove the observation window panel located opposite to the lighting knob.

Through the observation window, spoon or brush several drops (or use a squirt bottle) of the solution onto the automatic valve connection and the injector connection..

•  Through one of the holes on the upper pole, spoon, squirt  or brush several drops of the solution onto the propane hose connection

•  Open the gas cylinder valve. Inspect the connections and look for bubbles.

• If no bubbles appear, the connection is safe. If bubbles appear, there is leakage. Loosen and re-tighten this connection. If there is still a leak, turn off the cylinder and contact the Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563).

Transport and Storage
DO NOT move or store this heater until it is COMPLETELY extinguished and cooled down.
Between Uses:

•  Turn the lighting knob to the “OFF” position.
•  Close the propane cylinder valve.
•  Store the heater upright in an area sheltered from direct contact with inclement weather (such as rain, sleet, hail, snow, dust, and debris).

If desired, cover the heater to protect exterior surfaces  and to help prevent build up in air passages

NOTE: Wait until the heater is cool before covering.

Transporting:

• Turn the lighting knob to the “OFF” position. Close the propane cylinder valve.
•  Disconnect the propane hose from the cylinder by turning the connector counterclockwise. Remove the propane cylinder from the tank.
• Wait until the heater is completely cooled down before moving.
•  Before using the heater in the new location, connect the propane cylinder and perform the leakage test as instructed before.

Long-term storage:

•  Turn the lighting knob to the “OFF” position. Close the propane cylinder valve.
•  Disconnect the propane hose from the cylinder by turning the connector counterclockwise. Remove the propane cylinder from the tank. Store the cylinder in a secure, well-ventilated location outdoors. DO NOT store in a location where the temperature will exceed 125 ºF.
•  Store heater upright in an area sheltered from direct contact with inclement weather (such as rain, sleet, hail, snow, dust and debris).
•  If desired, cover the heater to protect exterior surfaces and to help prevent the build-up of dust in air passages. NOTE: Wait until the heater is cool before covering.

Support
If your Sun Joe® SJPPH48 outdoor patio heater requires service or maintenance, please call 1-866-SNOWJOE
(1-866-766-9563) for assistance.
Model and Serial Numbers
When contacting the company, reordering parts, or arranging service from an authorized dealer, you will need to provide the model and serial numbers, which can be found on the decal located on the unit. Copy these numbers into the space provided below.

Troubleshooting

WARNING! Always turn the patio heater off and remove the cylinder before performing any adjustments, maintenance, or repairs. For any problems/situations unseen in the manual, please contact the Snow Joe® + Sun Joe® customer service department at 1-866-SNOW JOE (1-866-766-9563).

2. Lighting knob is in OFF position.

3. Thermocouple is broken.

| 1. Replace or refill the cylinder.

2. Push and turn on the lighting knob as instructed in the manual.

3. Contact Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563).

Ignition will not stay on| The thermocouple is broken.| Contact Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563).

No click sound while rotating the lighting knob

|

1. Ignitor pin is broken.

2. The lighting knob is broken.

|

Contact Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563).

Optional Accessories

WARNING! ALWAYS use only authorized Snow Joe® + Sun Joe® replacement parts and accessories. NEVER use replacement parts or accessories that are not intended for use with this patio heater. Contact Snow Joe® + Sun Joe® if you are unsure whether it is safe to use a particular replacement part or accessory with your patio heater. The use of any other attachment or accessory can be dangerous and could cause injury or mechanical damage.

NOTE: Accessories are subject to change without any obligation on the part of Snow Joe® + Sun Joe® to provide notice of such changes. Accessories can be ordered online at sunjoe.com or via phone by contacting the Snow Joe® + Sun Joe® customer service center at 1-866-SNOW JOE (1-866-766-9563).

ABOVE ALL ELSE, Snow Joe, LLC (“Snow Joe”) is dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a Snow Joe®, Sun Joe®, or Aqua Joe® product (“Product”) does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we have a Limited Warranty (“Warranty”) for our Products.

OUR WARRANTY:
Snow Joe warrants new, genuine, powered, and non-powered Products to be free from defects in material or workmanship when used for ordinary household use for a period of two years from the date of purchase by the original, end-user purchaser when purchased from Snow Joe or from one of Snow Joe’s authorized sellers with proof of purchase. Because Snow Joe is unable to control the quality of its products sold by unauthorized sellers, unless otherwise prohibited by law, this Warranty does not cover Products purchased from unauthorized sellers. If your product does not work or there’s an issue with a specific part that is covered by the terms of this Warranty, Snow Joe will elect to either (1) send you a free replacement part, (2) replace the Product with a new or comparable product at no charge, (3) repair the Product, or (4) refund the full purchase price of the Product to the original purchaser and owner. How cool is that!
This Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

PRODUCT REGISTRATION:
Snow Joe strongly encourages you to register your Product. You can register online at snowjoe.com/register, or by printing and mailing in a registration card available online from our website, or calling our Customer Service Department at 1-866-SNOW JOE (1-866-766-9563), or by emailing us at help@snowjoe.com. Failure to register your product will not diminish your warranty rights. However, registering your Product will allow Snow Joe to better serve you with any of your customer service needs.

WHO CAN SEEK LIMITED WARRANTY COVERAGE:
This Warranty is extended by Snow Joe to the original purchaser and original owner of the Product.

WHAT IS NOT COVERED?
This Warranty does not apply if the Product has been used commercially or for non-household or rental applications. This warranty also does not apply if the Product was purchased from an unauthorized seller. This warranty also does not cover cosmetic changes that do not affect performance. Wearing parts like belts, augers, chains, and tines are not covered under this Warrant and can be purchased at snowjoe.com or by calling 1-866-SNOW JOE (1-866-766-9563).

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