FORA Cellular Connectivity Device Gateway User Guide
- June 6, 2024
- FORA
Table of Contents
FORA Cellular Connectivity Device Gateway
Setting Up the Gateway
- Plug the power adapter included with the unit into the back of the device. Do not use any other adapters with the gateway.
- Plug the power adapter into a wall outlet.
- Press the ON button on the back of the device ( O is on, I is off )
- The PWR indicator light will turn solid green when ready for use.
Data Transmission
To connect your FORA devices to the FORA TeleHealth Gateway, please activate Bluetooth function on your FORA devices (please refer to user manuals for information on Bluetooth activation for individual FORA devices). As each measurement is performed, the FORA devices will automatically transmit the data to the gateway. And then, the gateway will transmit the data to the telehealth system.
Helpful Information
Other Information
- When first turning on the 4G Gateway, wait 20 seconds for all lights to flash quickly. The Gateway is ready to use when the green PWR indicator is on.
- Transmission time may vary depending on the 4G LTE network condition.
Gateway and FORA Devices
- The Gateway automatically captures the signal of all FORA Bluetooth devices within range. After a device takes a measurement, data will automatically be transmitted to the Gateway and uploaded to the HealthView server.
- If multiple Gateways are in range of one device, the Gateway with the strongest signal (usually the closest one) will upload the data.
- It is strongly suggested to upload data one device at a time. To minimize interference, one FORA device should be actively transmitting data to the Gateway at any given time. After taking a measurement, wait for data transmission to complete before taking a new measurement with any FORA device within the Gateway’s range.
Troubleshooting
| Error Status | Possible Cause | Solution |
|---|
No LED indicator works
|
No power supply to the gateway
| ‧Check if PWR is on.
‧Check if the gateway power switch is on.
‧Check if the power supply is securely plug-in the power outlet and the gateway power adapter port.
Red ERR indicator with a long beep| Bluetooth transmission problem| Check if
meter is too far away from gateway or turned off accidentally during the
transmission.
Red ERR indicator with two long beeps| 4G LTE network signal is not stable|
‧Move the gateway closer to window or other open space.
‧If the problem persists, please contact the place of purchase or call customer service for assistance.
Red ERR indicator with three long beeps.| Meter is not registered.| Please
contact the place of purchase or call customer service for assistance.
Red ERR indicator with four long beeps| Hardware error| Please contact the
place of purchase or call customer service for assistance.
Error Signal Codes
If you cannot perform a normal transmission, the red ERR LED indicator is on,
or the gateway emits long beeps, please first check if the installation was
done correctly.
Before contacting customer service, please write down the serial numbers of
the gateway and the meter device(s). The serial numbers are found on the back
label of the gateway and the meter. Customer service will need the serial
numbers to identify the issue.
For questions on how to use the FORA medical devices, please contact the FORA Customer Service Line at 1-888-307-8188
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