HealthHub H365 Fitness Tracker Wristband User Guide
- June 6, 2024
- HealthHub
Table of Contents
H365 Fitness Tracker Wristband
User Guide
Step-by-Step Guide:
How to set up your HPB fitness tracker Applicable for: (i) purchased HPB
fitness tracker, or (ii) unpaired HPB fitness tracker
If you had collected your HPB fitness tracker at our roadshows or designated
collection points, your fitness tracker would have been set up and paired. You
need not set it up again.
Step 1
- On the ‘Home’ tab of the Healthy 365 mobile app, tap on ‘Pair your tracker or app’ and select ‘HPB Trackers’.
- If you are connecting via QR Code, you will need your HPB fitness tracker’s packaging.
- If you are connecting via Bluetooth, you will need to turn on the Bluetooth® on your smartphone (at least a 1.5m radius).
Connect via QR Code:
Step 2
- Select ‘Scan via QR code’ and scan the QR code on your HPB fitness tracker’s packaging.
OR
Connect via Bluetooth:
Step 2(i)
- Select ‘Pair via Bluetooth’ and chose the model of your HPB fitness tracker.
Step 2(ii)
- You will be prompted to key in a 4-digit code. Tap on your HPB fitness tracker for your 4-digit code.
- Key in the code and tap ‘Submit’.
- Congratulations! You have successfully set up your HPB fitness tracker.
On the ‘Home’ tab of the Healthy 365 mobile app, select ‘Pair your tracker or app’. Next, tap on ‘Other fitness apps’ to choose your preferred fitness tracking mode:
- Actxa® mobile app^
- Apple Health mobile app
- Fitbit mobile app^
- Garmin Connect™ mobile app^
- Polar Flow mobile app^
- Samsung Health mobile app
^Applicable to selected fitness tracking devices compatible with Actxa®, Fitbit, Garmin Connect™, or Polar Flow mobile apps.
Actxa®
Log in to your Actxa® account and tap on ‘Authorise’ to allow access to the Healthy 365 mobile app.
Garmin Connect™
Log in to your Garmin Connect™ account to allow the Healthy 365 mobile app to access your fitness data on the Garmin Connect™ mobile app.
Apple Health
Allow the Healthy 365 mobile app to access your fitness data on the Apple Health mobile app.
Polar Flow
Log in to your Polar Flow account.
Select your preferred solar tracker to allow the Healthy 365 mobile app to
access your fitness data on the Polar Flow mobile app.
Fitbit
Log in to your Fitbit account.
Select your preferred Fitbit tracker to allow the Healthy 365 mobile app to
access your fitness data on the Fitbit mobile app.
Samsung Health
Allow the Healthy 365 mobile app to access your fitness data on the Samsung Health mobile app.
How to change fitness tracking mode
Do sync all your existing data before changing your fitness tracking mode.
Step 1
Select the ‘Profile’ tab and tap on the ‘My Tracker’ card.
Step 2
Tap on the ‘Change tracker’ button. Select ‘Yes’ after ensuring that you have
synced all your existing data.
Step 3
Select your preferred fitness tracking mode and follow the on-screen
instructions to complete the pairing process.
Step 4
Go to ‘Home’ and tap on the ‘Sync’ button to sync for the first time. Your
fitness tracker should sync automatically after the first sync.
FAQs about your HPB fitness tracker
How do I start using my HPB fitness tracker?
Once the HPB fitness tracker is selected and set up on the Healthy 365 mobile
app, all you need to do now is to start moving to accumulate steps and clock
the duration of your higher intensity physical activity. The HPB fitness
tracker can only store up to 7 days of data. You will need to sync it with the
Healthy 365 mobile app via Bluetooth® at least once every 7 days to avoid
losing fitness activity records.
Is the HPB fitness tracker water-resistant?
Yes, as long as the base unit is securely attached to the strap. However, it
is not waterproof and cannot be submerged in water.
Do I need to charge the HPB fitness tracker?
Yes, you will need to charge the fitness tracker regularly. Please follow the
instructions in the instruction manual which comes along with your HPB fitness
tracker. Each charge should not exceed 2 hours as overcharging will shorten
the battery’s lifespan over time. Battery damage as a result of overcharging
is not covered under the warranty.
Can I use someone else’s fitness tracker if I lose mine?
No. Each HPB fitness tracker, once paired, will be uniquely tagged to a
person’s profile hence it cannot be shared or passed to someone else. If you
lose your fitness tracker, you may choose to continue participating using
other steps tracking modes with other compatible trackers or mobile apps.
Visit stepschallenge.sg for a full list of
compatible trackers and mobile apps.
What do I do if my HPB fitness tracker becomes faulty?
As long as the fitness tracker is still within the 12-month warranty period,
participants may do a one-for-one exchange of their faulty tracker at the
authorized service providers’ outlets or the National Steps Challenge Customer
Care™ Centers. Participants are required to bring the faulty fitness tracker
as well as the full packaging to facilitate exchange.
How do I check the warranty period of my HPB fitness tracker?
You can go to the ‘Profile’ tab and click on ‘My Tracker’ to view your HPB
fitness tracker’s warranty period.
National Steps Challenge™ Customer Care Centres
Location| Operating hours
Genix
Changi City Point, #02-06| 11 am – 9 pm (Daily)
Genix
Jcube, #04-15| 11 am – 9 pm (Daily)
Genix
Jubilee Square, #01-17| 11 am – 9 pm (Daily)
Genix
The CentrePoint, #03-05| 11 am – 9 pm (Daily)
For inquiries, please call 1800 567 2020 or email us at
stepschallenge@hpb.gov.sg
stepschallenge.sg
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References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>