NEP BDM-600 Dual Module Microinverter User Manual
- June 5, 2024
- NEP
Table of Contents
- NEP BDM-600 Dual Module Microinverter
- INTRODUCTION
- SAFETY INSTRUCTION
- FCC COMPLIANCE
- DESIGN
- PARTS NEEDED
- INSTALLATION
- COMMISSIONING
- OPERATING INSTRUCTIONS
- TROUBLESHOOTING AND MAINTENANCE
- Troubleshooting an inoperable BDM-600
- SPECIFICATIONS
- WARRANTY AND PRODUCT INFORMATION
- Disclaimer Product
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
NEP BDM-600 Dual Module Microinverter
COMPANY PROFILE
Northern Electric & Power Inc. (NEP) is an international supplier of cutting-
edge clean energy technologies headquartered in the United States. The company
maintains facilities both here and abroad, including a more than 18-acre site
in the Tsingtao Export Processing
Zone and has more than 650,000 square feet of building space.
The company’s founders are well-known experts in the fields of power
electronics, automatic control, signal processing, and communications; each
holding multiple U.S. and world patents in their specialty areas.
NEP has a complete product line of grid-tied solar inverters, including
180W600W micro inverters, 1.5kW~SkW single phase solar inverters, 10kW500kW
three-phase solar inverters, and rapid shutdown devices. Field deployment
results demonstrated high system efficiency and reliability of NEP solar
inverters.
NEP is committed to developing Clean, Reliable, Affordable and Efficient
(CARE) products for worldwide customers to aid in the transition to a green
economy.
INTRODUCTION
Greeting
Thank you for choosing the BDM-600 micro inverter from NEP. This product will
maximize your inversion benefit with the minimal amount of design and
installation complexity. This document should provide you with all of the
necessary steps to correctly install the NEP-600 dual module microinverter in
sites located in North America. However, should you have additional questions
please contact NEP’s technical representative at
support@northernep.com.
System Compatibility
The BDM-600 is designed to support either one or two 60 or 72 cell modules in
grid-tied PV system consists of PV panels, grid-tied inverter and junction
boxes. he Dc output from the PV panels is converted into AC energy and fed
back to the grid through the BDM-600. The BDM-600 also provides effective
anti-islanding isolation between the PV module and AC grid output.
How to Use This Manual
This manual provides detailed product information and installation
instructions for the BDM-600 micro solar inverter. Please read through this
manual before
installation and operation.
WARNING: This indicates a situation where failure to follow instructions
may be a safety hazard or cause equipment malfunction. Use extreme caution and
follow instructions carefully.
Label
A label is located on the side of the inverter which includes technical data
as well
as type and serial number oft the device. Safety instructions are listed and
explained below:
| Danger!
The term “danger” describes an issue which, if ignored can cause personal injury.
---|---
| Attention!
With the term Attention,” a circumstance is listed which may cause property damage if disregarded.
| Instructions for use!
Under “Instructions for Use“, it is pointed out that installation and operating instructions are to be read and understood before installation or repair.
| Caution, hot surface!
Under “Caution, hot surface”, it should be noted that surfaces of equipment may be hot and create a burn hazard.
| Special disposal instructions!
With “Note Separate Disposal”, it is pointed out that this product may not be disposed of with normal garbage. An improperly conducted disposal can lead to damage to the environment.
| ETL Certification
This marks certifies that the product complies with all relevant UL requirements for sale in North America.
SAFETY INSTRUCTION
WARNING:
PLEASE READ THIS MANUAL PRIOR TO INSTALLATION. PRODUCT DAMAGE RESULTING FROM
FAILURE TO FOLLOW THIS MANUAL IS NOT COVERED BY THE WARRANTY.
INSTALLATIONS SHOULD BE DONE ONLY BY CERTIFIED ELECTRICIANS.
NOTHING INSIDE THE INVERTER SHOULD BE MODIFIED
ONLY NEP APPROVED CABLING SHOULD BE USED TO CONNECT MICROINVERTERS
ALL INSTALLATIONS SHOULD FOLLOW THE LOCAL ELECTRICAL CODES. ADDITIONAL
PROTECTION FOR THE AC WIRING FROM THE INVERTERS SHOULD BE PROVIDED AND MAY BE
REQUIRED BY LOCAL AND NATIONAL WIRING REGULATIONS. THIS PROTECTION IS LIKELY
TO INCLUDE RESIDUAL CURRENT DEVICES, EARTH FAULT MONITORS, AND CIRCUIT
BREAKERS. THIS PRODUCT MAY CAUSE AC CURRENT WITH A DC COMPONENT. IF A RESIDUAL
CURRENT-OPERATED PROTECTIVE DEVICE (RCD) OR A MONITORING DEVICE (RCM) IS USED
FOR PROTECTION IN CASE OF DIRECT OR INDIRECT CONTACT, ONLY AN RCD OR RCM OF
TYPE B IS ALLOWED ON THE AC SIDE OF THIS PRODUCT.
NEVER DISCONNECT THE PV MODULES FROM THE MICRO-INVERTER WITHOUT FIRST
ISOLATING THE AC MAINS. ALL PV AND AC CONNECTORS ARE NOT TO BE DISCONNECTED
UNDER LOAD. THE AC BRANCH CIRCUIT BREAKERS MUST BE FIRST SWITCHED OFF.
PLEASE CONTACT AUTHORIZED SERVICE AGENTS FOR ANY SERVICE WORK.
BDM-600 IS A GRID-TIED SOLAR INVERTER. IT MAY REQUIRE APPROVAL FROM THE LOCAL
UTILITY COMPANY PRIOR TO CONNECTION TO THE POWER GRID.
THE BDM-600 DOES NOT INCLUDE ANY USER-SERVICEABLE COMPONENTS.
WARNING: THE PV ARRAY SUPPLIES A DC VOLTAGE TO THE MICROINVERTER WHEN EXPOSED TO LIGHT.
FCC COMPLIANCE
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures
-
Reorient or relocate the receiving antenna.
-
Increase the separation between the equipment and the receiver.
-
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected. -
Consult the dealer or an experienced radio/TV technician for help.
-
Changes or modifications not expressly approved by the party responsible for compliance may
void the user’s authority to operate the equipment.
DESIGN
Microinverter technology greatly simplifies the design process compared to conventional string inverter systems. The BD-600 allows for the PV modules to be placed with different azimuths and orientations to maximize site generation. In addition to the layout configuration, a successful design needs to take into account two other considerations: branch circuit sizing and voltage rise calculation.
Layout: A layout map showing the location of each PV module and its
corresponding microinverter should be first constructed. Care should be taken
to review the DC lead length of the PV modules to see if additional jumpers
are required to reach the dual DC inputs of the BD-600. Each microinverter
comes with a number of peelable serial number stickers. Remove a pair of
stickers and attach
them to the corresponding modules on the site map.
Branch Circuit Sizing: Since the BD-600 uses #12 AWG cabling, NEC code
specifies a maximum breaker size of 20A. This limits the branch size toa
maximum of seven
(7) devices for a 240V system and six (6) devices for a 208V system.
Voltage Rise Calculation : The addition of daisy chained, current producing8 microinverters on the AC bus results in a sequential rise in voltage along the bus, with the highest at the furthest device. Care must be taken that the resulting voltage doesn’t exceed the maximum permissible by code. For a 240 V system, this is 264V and 229V fora 208V system. Please contact NEP technical support should you need more information on this subject.
PARTS NEEDED
NEP Parts
In addition to the micro inverters, you’ll need the following parts from NEP:
- AC trunk cable (one per micro)
- Protective end cap (one per branch circuit)
- Tail cable (one per branch circuit- 16′ long)
- Male connector (optional)
- Used to make extension cables
- BDG-256 (or BDG-256P3)
Additional Parts and Tools Required
In addition to the PV modules, racking, and associated hardware, you’ll need
the following parts:
-
MLPE rail or frame attach clamps (2 per microinverter)
-
AC junction boxes (multiple options possible)
-
Cordgrip with locknutor strain relief fitting (one per branch circuit)
-
A subpanel may be required for systems with multiple branch circuits
-
Cable clips
-
Sockets, wrenches, torque wrench, multimeter, small flat head sScrewdriver,
and mirror with extension rod -
Lightning and surge suppressor (recommended)
Lightning and Surge Suppression
Since the NEP Limited Warranty does not cover “acts of God”, such as lightning
strikes or grid irregularities, NEP strongly recommends inclusion of a surge
protection device in all systems. Lightning does not actually need to strike
the equipment or building where the PV system is installed to cause damage.
Often, a strike nearby will induce voltage spikes in the electrical grid that
can damage equipment. Additionally, many areas can experience irregularities
in an electrical grid that can generate similar voltage spikes. While the
BDM-600 includes integrated surge protection circuitry, if the surge has
sufficient energy the protection circuitry can be exceeded and the equipment
can be damaged. Installation of a suitable surge protector significantly
increases the protection against such events.
Shipping Information
The BDM-600 Ships six (6) to a box with each box measuring approximately 18″x
13.5″ x 16″and weighing 57 Ibs. A typical pallet contains 27 boxes.
INSTALLATION
Pre-installation
Prior to installation, use the multimeter to check the electrical panel to
confirm the correct service voltage per the below table. If this voltage is
too high it can prevent proper operation of the microinverters. If this is the
case, the utility should be notified. However, an NEP technical representative
may be able to adjust microinverter operational parameters to accommodate the
situation.
Residential | L1 to L2 | 240 Vac |
---|---|---|
Commercial | L1 to L2 to L3 | 208 Vac |
Also, please check all microinverters and cabling for any potential damage
prior to site deployment. Remember to first create and bring a copy of the
layout map.
This map should show the physical location of each BDM-600 and their
associated PV modules in your installation.
Installation Steps
WARNING: CONNECT BDM-600S TO THE ELECTRICAL UTILITY GRID ONLY AFTER
RECEIVING
PRIOR APPROVAL FROM THE UTILITY COMPANY AND LOCAL AHI.
WARNING: BE AWARE THAT ONLY QUALIFIED PERSONNEL CAN CONNECT BDM-600 TO
THE ELECTRICAL UTILITY GRID.
Step 1-System Layout
Mark the approximate location of each pair of PV modules on the racking
system.
Place the microinverters at the location called out in the layout map and
loosely
attach to the rails using the MLPE clamps. Check the reach of all DC and AC
cabling. DCjumpers may be required for some modules. Reposition as needed.
WARNING: ALLOW A MINIMUM OF 2.75 INCHES BETWEEN THE TOP OF THE ROOF AND THE BOTTOM OF BDM-600. WE ALSO RECOMMEND THAT YOU ALLOW O.50 INCHES BETWEEN THE BACK OF THE PV MODULE AND THE TOP OF BDM-600. DO NOT MOUNT BDM-600IN A LOCATION THAT ALLOWS LONG-TERM EXPOSURE TO DIRECT SUNLIGHT.
For ground mount, ballasted, or flat roof deployments it may be necessary to
attach the microinverters to the racking frame.
Once the final position is confirmed, secure the microinverters using the MLPE
clamps and torque per the manufacturer’s specifications. Typical values are
about
12 ftlbs (16.3 NM).
Step 2-Connect the Wiring Harnesses
Each BDM-600 comes with an integrated trunk cable to simplify the AC
connection process. The AC trunk cable includes a male connector on one end
and a female connector at the other end. Plug the male AC connector of the
first
BDM-600 into the connector on the tail cable. Plug the female AC connector of
the first BDM-600 into the male connector of the next BDM-600 (or jumper
cable) and continue this “daisy chain” process to form a continuous AC branchm
circuit. Terminate the final female connector on the last microinverter in the
branch circuit with the protective cap. The connectors are keyed with a snap
lock pin. A “click” indicates proper mating. Secure the mated connector pairs
and any excess AC cable to the rail or racking using cable clips or wire ties
WARNING: DO NOT EXCEED THE MAXIMUM NUMBER OF SEVEN (7) BDM-600s IN A 240V
AC BRANCH CIRCUIT (SIX(6) FOR 208v) AND EACH BDM-600 AC BRANCH CIRCUIT MUST BE
SOURCED FROM A 20A MAXIMUM BREAKER.
Install a protective end cap on the open female AC connector on the last
microinverter at the end of the truck cable.
WARNING: MAKE SURE PROTECTIVE END CAPS HAVE BEEN INSTALLED ON ALL UNUSED
AC CONNECTORS. UNUSED AC BDM-600 WIRE HARNESS CONNECTORS ARE LIVE WHEN THE
SYSTEM IS ENERGIZED BY T
The AC branch circuit should look as pictured below:
Step 3- Install the AC Branch Circuit Junction Box
-
Install an appropriate junction box on to the mounting plate.
-
Mount the adapter plate at a suitable location on the racking or frame. This
is typically near the end of a row of modules. -
Feed the open wire end of the tail cable into the junction box and secure with an appropriate cord grip or strain relief fitting. The AC tail cable requiresa
strain relief connector with an opening of 3/8″ in diameter. -
Feed the connecting wires from either the main service panel or subpanel (if multiple branch circuits are deployed) into the junction box. This is most likely via metal conduit.
-
Connect L1, L2 and Ground from the branch circuit to their corresponding connections from the electrical panel with wire nuts. NEP recommends the applying sealant to the inside cavity of the wire nuts. Seal the junction box.
Step 4-Ground the System
Each BDM-600 has an integrated ground protection circuit. The grounding wire
is through the trunk cable, and should be securely connected to the ground
connector in the junction box.
Ground the System Through Racking (Option)
BDM-600 may also be grounded through the racking as shown below.
Step 5-Complete the Connection Map
Each BDM-600 has a removable serial number label located on the mounting plate
as well as additional stickers included in the microinverter’s protective bag.
Remove one and affix it to the corresponding location on the layout map. After
entering this data, the BDM-256 will create a virtual array from the map you
create.
Step 6-Connect the PV Modules
Connect all AC all system inter-wiring connections prior to installing the PV
modules.
- Mount the PV modules in the positions corresponding to their associated BDM-600 microinverter. Each BDM-600 comes with two sets of oppositely sexed DC connectors.
- Connect the positive DC wire from the first PV module to the negatively marked DC connector (male pin)on the BDM-600. Then connect the negative DC wire from the PV module to the positively marked DC connector (female socket) of the BDM-600. Next, do the same for the second set of DC connectors from the second module. Repeat for all remaining PV modules using one BDM-600 for each set of modules. If the system contains an odd number of modules, it is acceptable to connect only one PV module to the BDM-600.
Step 7-Install the Monitoring Gateway
The BDG-256 (or BDG-256P3) is a versatile gateway that connects each of the
BDM-600 microinverter to the NEP server via the cloud, allowing for collection
of production and other data useful in system monitoring and trouble shooting.
It is easily installed either by plugging into an existing 120V AC interior
outlet or by hardwiring into the 240V will maximize the strength of the PLC
signal, thereby improving communication. The BDG-256P3 is designed to support
commercial three phase systems and should only be located in a protective
enclosure. The gateway then will connect to the server via either WiFi or
direct Ethernet connection. 40V service in a suitable protective enclosure.
Connecting to 240V will maximize the strength of the PLC signal, thereby
improving
communication. The BDG-256P3 is designed to support commercial three phase
systems and should only be located in a protective enclosure. The gateway then
will connect to the server via either WiFi or direct Ethernet connection.
COMMISSIONING
WARNING: ENSURE THAT ALL AC AND DC WIRING IS CORRECT. ENSURE THAT NONE OF
THE
AC AND DCWIRES ARE PINCHED OR DAMAGED AND ALL JUNCTION BOXES ARE
PROPERLY SEALED CLOSE.
Following these steps to commission the BDM-600 PV system:
-
Turn on the circuit breakers for each of the BDM-600 AC branch circuits.
-
Turn on the main service panel utility-grid AC circuit breaker. Your system will start
producing power after no more than 5 minutes. -
The BDM-600 will start to send performance data over the power lines using
power line communication (PLC) to the BDG-256. The time required for each
BDM-600 in the system to communicate to the BDG-256 will vary with the number
of microinverters in the system. For a typical residential system, data acquisition
should take no more than 20-25 minutes.
OPERATING INSTRUCTIONS
The BDM-600 begins operation only after sufficient DC voltage from the PV
module
is received. At this point, the status LED Will to start flashing.
Status: standby
The LED light toggles on and off at two (2) second intervals
Red: error detected
Orange: no error, but not yet communicating to the BDG-256
Green: no error, and communicating to the BDG-256
Status: grounding fault
The LED ight is in solid red color.
In case of a fault, the BDM-600 enters a protective mode and stops outputing
power.
The fault message is usually sent to a connected BDG-256 gateway through the
power line communication. The error message is then displayed on the screen of
BDG-256 gateway by a 16-bit error code. The table below shows the codes:
Error code | Error |
---|---|
Bit-0 | DC over voltage |
Bit-1 | DC under voltage |
Bit-2 | hardware error |
Bit-3 | Inverter over voltage |
Bit-4 | Frequency over |
Bit-5 | Frequency under |
Bit-6 | AC voltage RMS over |
Bit-7 | AC voltage RMS under |
Bit-8 | Peak AC voltage over |
Bit-9 | AC current RMS over |
Bit-10 | Peak AC current over |
Bit-11 | Temperature over |
Bit-12 | ADC error |
Bit-13 | GFDI fault indicator |
Bit-14 | Relay fault (BDM-250-AU/BDM-250-EU only) |
Bit-15 | PLC Communication Error |
TROUBLESHOOTING AND MAINTENANCE
WARNING: DO NOT ATTEMPT TO REPAIR THE BDM-600; IT CONTAINS NO USER- SERVICEABLE PARTS. IF TROUBILESHOOTING METHODS FAIL, PLEASE cONTACT NEP FOR FURTHER ASSISTANCE.
WARNING: NEVER DISCONNECT THE DC WIRE CONNECTORS UNDER LOAD. ENSURE THAT NO CURRENT IS FLOWING IN THE DC wIRES PRIOR TO DISCONNECTING. AN OPAQUE COVERING MAY BE USED TO COVER THE MODULE PRIOR TO DISCONNECTING.
WARNING: BDM-600 IS POWERED BY DC POWER FROM PV MODULES. MAKE SURE YOU DISCONNECT THE DC CONNECTIONS AND RECONNECT DC POWER TO WATCH FOR THE TWO SECONDS LED ON/OFF TOGGLE AFTER DC IS APPLIED.
WARNING: ALWAYS DISCONNECT AC POWER BEFORE DISCONNECTING PV MODULE WIRES FROM THE BDM-600. THE AC CONNECTOR OF THE FIRST BDM-600 IN A BRANCH CIRCUIT IS SUITABLE AS A DISCONNECTING MEANS ONCE THE AC BRANCH CIRCUT BREAKER IN THE LOADCENTER HAS BEEN OPENED.
LED indication of error
- error mode (except for grounding error)
- The LED light flashes in red color.
- NOT communicating with BDG-256, and with no error
- The LED light flashes in orange color.
- grounding fault
- The LED light is in solid red color.
Troubleshooting an inoperable BDM-600
To troubleshoot an inoperable BDM-600, follow the steps in the order shown:
-
Check the connection to thee utility grid. Verify that the utility voltage and frequency are within allowable ranges shown in the label of BDM-600.
-
Verify utility power is present at the inverter in question by removing AC, then DC power. Never disconnect the DC wires while the BDM-600 is producing power.
Re-connect the DC module connectors, and then watch for the LED blinks. -
Check the AC branch circuit interconnection harness between all the BDM-600.
Verity that each inverter is energized by the ufility grid as described previous step. -
Make sure that any AC disconnects are functioning properly and are closed.
-
Verify the PV module DC voltage is within the allowable range shown in the label of BDM-600.
-
Check the DC connections between the BDM-600 and the PV module.
- PLC signal quality may be checked through the interface on the BDG-256 gateway.
If the PLC signal is weak, it might be due to the distance between the micro inverters and the gateway. It may also be caused by the interference from other electronic devices. In most cases, signal quality may be significantly improved by moving the BDG-256 to closer to the micro inverter arrays, and/or tarther away from other interferers. In some cases, a signal filter (LCF) may be installed to reduce the interference to PLC communication. If there are two or more separate BDM systems close by, it is highly recommended to install LCF for each micro inverter system to block interference from adjacent other systems.
- PLC signal quality may be checked through the interface on the BDG-256 gateway.
-
If the problem persists, please call customer support at NEP.
WARNING: DO NOT ATTEMPT TO REPAIR THE BDM-600; T CONTAINS NO USER-SERVICEABLE PARTS. IF TROUBLESHOOTING METHODs FAIL, PLEASE RETURN THE
BDM-600 TO YOUR DISTRIBUTOR FOR MAINTENANCE.
Disconnecting a BDM-600 from the PV Module
To ensure the BDM-600 is not disconnected from the PV modules under load,
adhere to the following disconnection steps in the order shown:
-
Disconnect the AC by opening the branch circuit breaker.
-
Disconnect the first AC connector in the branch circuit.
-
Cover the module with an opaque cover.
-
Using a DC current probe, verify there is no current flowing in the DC wires
between the PV module and the BDM-600. -
Care should be taken when measuring DC currents, most clamp-on meters
must be zeroed first and tend to drift with time. -
Disconnect the PV module DC wire connectors from the BDM-600.
-
Remove the BDM-600 from the PV array racking.
Installing a replacement BDM-600
-
Attach the replacement BDM-600 to the PV module racking using hardware
recommended by your module racking vendor in the same location as the one
previously removed. -
Connect the AC cable of the replacement BDM-600 and the neighboring BDM-600s to complete the branch circuit connections.
-
Obtain serial number of the replacement BDM-600 Each BDM-600 has a removable serial number located on the mounting plate and additional stickers in the shipping bag.
-
Reconnect the PV Modules.
First connect the positive DC wire from the PV module to the negatively marked DC connector (male pin) of the BDM-600. Then connect the negative DC wire from the PV module to the positively marked DC connector (female socket) of the BDM-600. Repeat for the remaining PV modules. -
Replace the old PLC ID in the BDG-256 gateway with the new PLC ID of the newly installed micro inverter.
SPECIFICATIONS
MODEL | BDM-600 |
---|
INPUT(DC)
| Max Recommended PV Power(Wp)| 340 x 2
Max DC Open Circuit Voltage(Vdc)| 60
Max DC Input Current (Adc)| 12 x 2
MPPT Tracking Accuracy| >99.5%
MPPT Tracking Range(Vdc)| 22-55
OUTPUT(AC)
| Peak AC Output Power(Wac)| 550
Rated AC Output Power(Wac)| 500
Nominal Power Grid Voltage(Vac)| 240
Allowable Power Grid Voltage(Vac)| 211-264 (Adjustable)
Allowable Power Grid Frequency(Hz)| 59.3-60.5(Adjustable)
THD| <3% (at rated power)
Power Factor| >0.99 (at rated power)
SYSTEM
EFFICIENCY
| CEC Efficiency| 95.5%
Night Time Tire Loss(W)| 0.11
PROTECTION FUNCTIONS
| Over/Under Voltage Protection| Yes
Over/Under Frequency Protection| Yes
Anti-Islanding Protection| Yes
Over Current Protection| Yes
Reverse DC Polarity Protection| Yes
Overload Protection| Yes
Ground Fault Detection| Integrated
Protection Degree| NEMA-6
Environment Temperature| -40℃ ~+65℃
Operataing Temperature| -40℃ ~ +85℃
OTHER PARAMETERS
| Display| LED LIGHT
Communications| POWERLINE
Dimension (D-W-H mm)| 27713250
Weight(Kg)| 2.9
WARRANTY AND PRODUCT INFORMATION
What does this warranty cover and how long does it last?
This Limited Warranty is provided by Northern Electric & Power Co. Ltd (NEP)
and covers
defects in workmanship and materials in your BDM-300X2 Grid-Tied Inverter.
This Limited Warranty is transferable to subsequent owners but only for the
unexpired
portion of the Warranty Period. Subsequent owners also require original proof
of purchase
as described in “What proof of purchase is required?
What will NEP do?
During the Warranty Period, NEP will, at its option, repair the product (if
economically feasible) or replace the defective product free of charge,
provided that you notify NEP of the product defect within the Warranty Period,
and provided that NEP through inspection establishes the existence of such a
defect and that it is covered by this Limited Warranty. NEP will, at its
option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. NEP reserves the right to use parts or products
of original or improved design in the repair or replacement. NEP repairs or
replaces a product, its warranty continues for the remaining portion of the
original Warranty Period or 90 days from the date of the return shipment to
the customer, whichever is greater. All replaced products and all parts
removed from repaired products become the property of NEP.
How do you get service?
If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is
unable to provide service, contact NEP directly at
Northern Electric & Power Inc
Email: support@northernep.com
What does this warranty not cover?
Claims are limited to repair and replacement or if in NEP’s discretion that is
not possible, reimbursement up to the purchase price paid for the product. NEP
will be liable to you only for direct damages suffered by you and only up to a
maximum amount equal to the purchase price of the product.
This Limited Warranty does not warrant uninterrupted or error-free operation
of the product or cover normal wear and tear of the product or costs related
to the removal, installation, or troubleshooting of the customer’s electrical
systems. This warranty does not apply to and NEP will not be responsible for
any defect in or damage to: a) the product if it has been misused, neglected,
improperly installed, physically damaged or altered, either internally or
externally, or damaged from improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion,
biological infestations, or input voltage that creates operating8 conditions
beyond the maximum or minimum limits listed in the NEP product specifications
including high input voltage from generators and lightning strikes; c) the
product if repairs have been done to it other than by NEP or its authorized
service centers (hereafter “AScS”); d) the product if it is used as a
component part of a product expressly warranted by another manufacturer; e)
the product if its original identification (trade-mark, serial number)
markings have been defaced, altered, or removed; f) the product if it is
located outside of the country where it was purchased; and g) any
consequential losses that are attributable to the product losing power whether
by product malfunction, installation error or misuse.
Disclaimer Product
THIS LIMITED WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY NEP IN CONNECTION WITH YOUR NEP PRODUCT AND IS, WHERE PERMITTED BY LAW, IN LIEU OF ALL OTHER WARRANTIES, CONDITIONS, GUARANTEES, REPRESENTATIONS, OBLIGATIONS AND LIABILITIES, EXPRESSs OR IMPLIED, STATUTORY OR OTHERWISE IN CONNECTION WITH THE PRODUCT, HOWEVER ARISING (WHETHER BY CONTRACT, TORT, NEGLIGENCE, PRINCIPLES OF MANUFACTURER’S LIABILITY, OPERATION OF LAW, CONDUCT, STATEMENT OR OTHERWISE), INCLUDING WITHOUT RESTRICTION ANY IMPLIED
WARRANTY OR CONDITION OF QUALITY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT REQUIRED UNDER APPLICABLE LAW TO APPLY TO THE PRODUCT SHALL BE LIMITED IN DURATION TO THE PERIOD STIPULATED UNDER THIS LIMITED WARRANTY
IN NO EVENT WILL NEP BE LIABLE FOR: (a) ANY SPECIAL, INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITSs, LOST REVENUES, FAILURE TO
REALIZE EXPECTED SAVINGS, OR OTHER COMMERCIAL OR ECONOMIC LOSSES OF ANY KIND,
EVEN IF NEP HAS BEEN ADVISED, OR HAD REASON TO KNOW, OF THE POSSIBILITY OF
SUCH DAMAGE, (b) ANY LIABILITY ARISING IN TORT, WHETHER OR NOT ARISING OUT OF
NEP’s NEGLIGENCE, AND ALL LOSSES OR DAMAGES TO ANY PROPERTY OR FOR ANY
PERSONAL INJURY OR ECONOMIC LOSs OR DAMAGE CAUSED BY THE CONNECTION OF A
PRODUCT TO ANY OTHER DEVICE OR SYSTEM, AND (c) ANY DAMAGE OR INJURY ARISING
FROM OR ASA RESULT OF MISUSE OR ABUSE, OR THE INCORRECT INSTALLATION,
INTEGRATION OR OPERATION OF THE PRODUCT.
IF YOU ARE A CONSUMER (RATHER THAN A PURCHASER OF THE PRODUCT IN THE COURSE
OFA BUSINESS) AND PURCHASED THE PRODUCT IN A MEMBER STATE OF THE EUROPEAN
UNION, THIS LIMITED WARRANTY SHALL BE SUBJECT TO YOUR STATUTORY RIGHTS AS A
CONSUMER UNDER THE EUROPEAN
NION PRODUCT WARRANTY DIRECTIVE 1999/44/EC AND AS sUCH DIRECTIVE HAS BEEN
IMPLEMENTED
IN THE EUROPEAN UNION MEMBER STATE WHERE YOU PURCHASED THE PRODUCT. FURTHER, WHILE THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM EU MEMBERSTATE TO EU MEMBERSTATE OR, IF YOU DID NOT PURCHASE THE PRODUCT IN AN EU MEMBER STATE, IN THE COUNTRY YOU PURCHASED THE PRODUCT WHICH MAY VARY FROM cOUNTRY TO COUNTRY AND JURISDICTION TO JURISDICTION.
Warranty Card
Customer Information
Name: ————————————————
Address: ————————————————
City: ————————————————
State: ————————————————
Zip Code: ————————————————
Tel: ————————————————
Fax: ————————————————
E-mail:
System Information
Fault Products) Serial Numbers: ————————————————
System Commissioning Date: ————————————————
Product Models: ————————————————
No. of Products Used ————————————————
Bill of Lading Date: ————————————————
Fault Product(s) Quantities: ————————————————
Fault Time/Date: ————————————————
Fault Messages.or Codels): ————————————————
Brief Fault Description and Photos (monitoring gateway is required for
verification): ————————————————
Installation Information
Modules Used: ————————————————
Modules Quantity: ————————————————
Inverters quantity per string: ————————————————
Installation Company Name: ————————————————
Installer Name: ————————————————
For the information on our warranty terms and conditions, please see our
webSite: www.northernep.com/en
All fields must be completed in order to process Claim.
Customer Signature: ————————————————
Date: ————————————————
*All rights reserved by NEP. This information is subject to changes without notice.