boAt Watch Vertex User Manual

Watch Vertex

User Manual

Watch Vertex is our all-new smartwatch that’s built to improve your lifestyle and push you closer to your fitness goals. Its large 1.69-inch full capacitive touch display allows you to control everything. Fitness features, including heart rate & SpO2 tracker, health ecosystem, sleep tracker, and more, ensure you get the support you need on your fitness journey. Enjoy going on hikes? Vertex is the perfect travel partner with its extra-long battery of up to 10 days

Walkthrough Videos

Specifications

Troubleshooting FAQs

Charging

How to charge the smartwatch?​

1. Attach the magnetic end of the charging cable which comes with the watch package on the charging pad of the watch which is located on the back of the watch and connect the other end which is an USB-A end to a 5V, 2A rated power adapter or power bank or a computer.
2. The watch Vertex’s display would show the charging status and charging percentage while charging.

Note:
If the watch Vertex is connected to a computer USB port for charging, the speed of charging would be less as the power pushed by the USB port of a computer is less than the 5V 2A rated power adapter

What to do if the smartwatch is not charging or if the battery life is low?
​

1. Check if the charging connector behind the watch is clean and rust free.
2. Try cleaning it with an alchohol swab.
3. If the problem still persists, kindly replace the product.

How to check battery charge status?
Battery charge status is shown on the watch homepage with the percentage of the charge remaining on the watch Vertex’s battery.​

What are the charging norms and guidelines?

1. Before using the Watch Vertex for the first time, please fully charge the smartwatch first.
2. Charging through wall adapter – Specs of the adapter: 5V, 2A
3. Any other accessories could be used for charging the Watch Vertex as long as the above norms are followed.

Incorrect Data Recording

What to do if unable to record sleep data or records incorrectly?

1. Make sure you wear the watch while sleeping in order to track the sleep data.
2. Sleep data is estimated by primarily movement. Once you are laid down, watch will take approximately an hour to assume that you have gone to sleep.

What to so if the heart rate monitor is not taking the reading well. What can be the issue?

1. Check if the user is having hairs, tattoo, skin complexion, scaring, wear the watch too lose or too tight might affect the readings.
2. Check if the heart rate sensor which is there on the bottom of the watch is glowing in green or not. If the sensor is working properly the sensor should glow in green colour.
3. Check if the device was not subject to any mishandling, broken wires or exposed to direct sunlight or hazards like fire and liquid​

Why does the watch show step counts even when I am not walking?
Your watch is tracking the movement if your wrist so if you are doing something that requires a lot of hand movement then step count can be affected.

What to do if the blood Pressure is not showing accurate data?
Blood pressure monitoring is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Connectivity

How to install the boAt Crest App?

Step 1: Via QR Code Scanning

Find the QR code on the product manual of the Watch vertex for installing the Crest App on the media devices of the users.
Open the QR Code Scanner app on the user’s devices and scan the code present on the user manual of the Watch Vertex. Thereafter, follow the on-screen instructions to install the Crest app on the user’s device.

Step 2: Via searching the App on Google Play or Apple Play Store​
On Google Play or Apple App Store, in the search-bar, type ‘boAt Crest App’ and enter search.
You will see the boAt Crest app in the search result list.
Click on the install button to install boAt Crest app on the user’s media device.

How to connect the device with the App?

Step 1:

After installing the boAt Crest app, turn the watch Vertex ON and open the boAt Crest app on the user’s device.
Click on the ‘Start Setup’ on the boAt Crest app to switch on the Bluetooth on the user’s device.

Step 2:

The previous process would enable the user to search for the Watch vertex to connect with the Crest app.

Step 3:

Once the Watch Vertex is found via Bluetooth, it will show on the Crestapp.
Click on the ‘Vertex’ Device and then click on the ‘Confirm Bind Device’ button to start paring Watch Vertex with the boAt Crest app.
Once the connection is successful all the fitness data stored on the Watch Vertex will sync automatically on the Crest app​

What to do if the smartwatch is unable to connect with the phone?

1. Make sure you are using Android 7.0/ IOS 13.0 or above OS version in your smartphone.
2. It is necessary to accept and agree to all the terms and permissions including the location services also.
3. Make sure you have downloaded boAt Crest app in your smartphone.
4. Do not connect the watch directly with the phone’s Bluetooth, make sure you are connecting it via the boAt Crest app.
5. Make sure your Bluetooth is on and try to bind the watch with the app. Once the device is discoverable, it will display on the app screen, click to connect the device with the app.
6. If you still continue to have binding issues, please restart your phone and try again.

What to do if the smartwatch often disconnects from the watch?

1. The operational distance for the Bluetooth is 10m. It is ideal that phone and watch is in direct contact with each other.
2. If still the Bluetooth is disconnecting, close the app, switch off and on the Bluetooth and start the app again.
3. Make sure the app is running in background always.

Can the user use the smartwatch out of phone’s Bluetooth range?

1. Yes, step counting, heart rate monitoring, calorie count, spO2, BP, time can be recorded directly on your watch while your phone is not connected.
2. Watch has some internal memory to record this data.
3. Once you are in contact with your phone, you can sync the data to the app.

Product Functionality

1. What to do if the smartwatch is not getting call or message notifications?
2. Make sure call alert and message alert are enabled from the app.
3. Sync the watch after enabling these features
4. Even if the notifications are not coming, switch off your phone’s Bluetooth and again switch on OR restart your phone
5. Try uninstalling and installing the boAt Crest app and then start binding process with the watch and check if the issue is still persisting or not.
6. Reset the watch and check if the function is working or not.​

What to do if the user is not able to adjust volume of the music player?
Watch Vertex does not support volume adjustment feature; it can only be adjusted from the connected media device.

What to do if the data is taking too long to sync on the app?

1. In order to sync the data to the boAt Crest app, connect the watch Vertex to the media device via the Crest app and go to the app’s homepage, drag down the screen.
2. This will start the syncing process and data will be synced to the app.
3. Make sure you are in Bluetooth range and watch and Crest app are nearby when you are syncing the data.
4. If the app is taking too long time to sync or it gets stuck while syncing, unbind the device with the app and reconnect again.

Note: Try to sync the data of the app at least once in every 7 days to avoid huge data to be synced in a single go and to avoid any data loss.

General FAQs

Technology

What is “Relax” mode in the watch?
Relax mode is the meditative breathing mode to improve your breathing. Select time 1 min or 2 min for how long you want to do the meditation. Watch will vibrate to notify to when to inhale and when to exhale.

Does watch Vertex has camera control feature?
No. Watch Vertex does not have camera control feature​

Can I adjust the screen brightness and screen out time?
Step-1: Go to the Menu of the watch.
Step-2: Inside the menu, select the ‘Setting’ option.
Step-3: Inside the ‘Setting’ option, select ‘Brightness’ option.
Step-4: Brightness could be changed as per users required preference. There are three levels of brightness of the screen present in the Watch Vertex.

What is blood Oxygen feature in the watch?

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.
2. Bring your wrist close to your heart and try to hold the arm still.
3. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

How accurate is the Heart Rate and SpO2 data?
Watch Vertex does electronic monitoring which is only for the reference, data may not match with the medical equipment. This watch is not a medical grade equipment.

Can we see weather updates on the watch?
No, weather feature is not available on Watch Vertex.

Device Controls

How do I switch ON Watch Vertex?
Long press the button located on the right side of the Watch Vertex, it would lead to turning the watch ON.Raise your wrist to wake up the screen of the watch.

How do I switch OFF Watch Vertex?
While the Watch Vertex is ON, go to the setting option in the main menu and then tap on shut down shutdown option, this would lead to turning the watch off.

How do I navigate to the main menu?
Swiping left on the Watch Vertex’s home screen would lead to opening the menu.

How do I enter into different modes/options?

1. While the user is inside the menu, tapping the several icons would lead to entering the different modes on the Watch Vertex.
2. There are following mode options on the menu of the Watch Vertex-
   (i) Sport – For tracking the exercises done by the users.
   (ii) Heart Rate – For measuring the heart rate of the users.
   (iii) Blood Oxygen – For Measuring the saturation level of oxygen (spO2) in the user’s blood
   (iv) Blood Pressure – For measuring the blood pressure of the users
   (v) Relax Mode – For breathing exercise of the users
   (vi) Alarm – To set up alarm for the users
   (vii) Music Control – To control the music from the watch when the users are listening to music
   (vii) Timer – To set up timer for the users when in need
   (viii)Settings – To enter in to the settings of the watch

How do I track the exercises via Sports mode into different modes/options?

1. There are 9 different exercises which can be tracked via Sports Mode.
2. (i) Run (ii) Walk (iii) Bike (iv) Bike (v) Hike (vi) Climbing (vii) Treadmill (viii)Spinning (ix) Yoga
3. Select any one of the exercises before starting that particular exercise.
4. Short press side button to start/pause that particular exercise.
5. To stop that particular exercise tracking session, long press the side button​

How can I measure blood oxygen levels?

1. Inside the menu, click on the ‘Blood Oxygen’ icon while wearing the watch on the wrist.
2. Bring your wrist close to your heart and try to hold the arm still. This will enable the watch to show the reading of the spO2 in the blood of the user on the watch’s screen.

How can I switch on the breath mode?

1. Inside the menu, click on the ‘Breath’ icon while wearing the watch on the wrist.
2. Choose your preferred time for breath in and breath out and relax to undergo the breathing exercise.​

How can I use ‘Music Control’?

1. Inside the menu, click on the ‘Music Control’ icon on the watch to enter into the music control feature.
2. While listening to music users can play, Pause, move back to previous track, jump forward to next track and control the volume of the music.

How to change the watch faces on the device?
Step-1: Go to the Menu of the watch.
Step-2: Inside the menu, select the ‘Setting’ option.
Step-3: Inside the ‘Setting’ option, scroll down and select the ‘Watch Faces’ option.
Step-4: Swipe to see all the available watch face options and select your preferred watch face.

Alternate Step: Long Press on the home screen to switch between the watch faces on the watch Vertex.

Can the vibrations be modified on the watch?
No. You cannot change the intensity or the number of vibrations for any alert.

How many sports mode can be accessed at once?
There are total 8 sports mode, you can select 8 out of 8 in one go

How to check notifications in watch Vertex?
Go to app-> settings-> watch settings-> notifications-> enable SMS/call/social media notification.

Water Dust Protection

Is the smart watch water proof?
​The watch is IP67 water resistant. It can withstand sweat, dust and splash of water. Not recommended to use in deep waters, while swimming or while taking bath.

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