POLAR PRODUCTS AIS3.0-15-UB Cold Therapy System Instructions
- June 5, 2024
- POLAR PRODUCTS
Table of Contents
Cold Therapy System
with patent-pending programmable digital timer .
Instructions
Patients and medical professionals should carefully read all of the following
instructions and warnings before using and operating the Polar Active Ice ®
Cold Therapy System.
Polar Products, Inc. will not be liable for injuries that result from misuse
or misapplication of this system.
800.763.8423
polarproducts.com
Use Only as Prescribed
Patients first need to be assessed by their physicians for contraindications,
risk factors, and medical history, before using this product. Supervision may
be necessary to ensure precautions are followed, especially with young
children and the elderly. Adhere strictly to your healthcare provider’s
instructions regarding use, treatment times, treatment frequency, settings,
self-assessment and best practices regarding your specific condition. See page
8 of this instruction manual for more information on warnings and risk factors
for cold-induced injury and/or contraindications.
Warning: An insulation barrier is required. Do not allow direct contact
with the skin.
Always use an insulation barrier between the skin and the Active Ice ®
therapy pad. Failure to use an insulation barrier between the therapy pad and
the skin can lead to injury.
If post-surgery dressingthe or bandages on target therapy area do not
completely cover the skin, place a piece of fabric over the bandage to ensure
complete skin coverage.
CAUTION: The therapy pad is not sterilized, never use on broken or
bleeding skin. The insulation barrier must be dry. If moisture is present in
the insulation barrier the skin ay become colder than intended. If moisture
isit found, replace with a dry barrier immediately.
**SETUP AND USAGE
**
If you would like to watch our video showing you how to set up your system, it is available to view on our website at polarproducts.com, as well as our YouTube channel. Search or: PolarProducts Active Ice ®3.0 Cold Therapy System Instructional Video.
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Setting Up the System
(a) CAUTION: Always begin with the power supply unplugged. Do not turn on the system until all connections are complete and the insulated tubing from the cooling reservoir to the therapy pad is free from bends or restrictions, as this will restrict water flow through the system.
(b) Connect the therapy pad tubes to the Active Ice ® System tubes with the quick disconnect couplings. Be sure the tabs on the female couplings are pushed all the way down, then insert the male couplings into the female couplings. Couplings “click” when they are properly locked together.
(c) Open the reservoir and fill it with clean, cold water to the water fill line in the cooling reservoir. Be sure water covers the pump in the reservoir. CAUTION: NEVER OPERATE THE UNIT WITHOUT WATER! This can cause pump failure.
(d) Completely fill the reservoir with ice to the water return flow tube located near the top of the reservoir.
OPERATING TIP: Use frozen 500 ml water bottles instead of ice! They will last longer and are reusable and convenient. No emptying of melted ice water from the reservoir each time it needs to be recharged!
When using frozen water bottles, place them in the cooling reservoir first, then fill them with water to below the water return flow tube. Do not cover.
USING FROZEN WATER BOTTLES: PLACE BOTTLES INSIDE FIRST, THEN FILL WITH WATER
9 QT – UP TO SIX 500 nil BOTTLES 16 Q1- UP TO TWELVE 500 ml BOT T LES
DO NOT COVER THE WATER RETURN FLOW TUBE USING ICE: WATER FILL LINE FILL TO TOP WITH ICE
(e) Plug the power supply into a wall outlet. Then plug the Programmable Digital Timer #DTP into the power supply. Finally, plug the programmable digital timer into the electrical jack on the plate side of the cooling reservoir. Ensure all connections are secure.
(f) If the optional Adjustable Temperature Flow Control was purchased, you will receive the programmable timer and temperature flow control (#DFT) instead of the #DTP. See included instructions.
(g) Programmable Digital Timer Instructions
OPERATING TIP: The optional 8-foot timer extension cord allows flexibility to position the timer for convenient use.
1. When the system is set up and ready to turn on push the center on/off button on the programmable digital timer.
2. The system will immediately turn on and the LED display on the timer will quickly flash “off” then “10” then “on” then “10.” This means the timer is initially set to cycle 10 minutes on and 10 minutes off.
3. Increase or decrease the “on” time by pressing the right (+) or left (-) button.
4. Increase or decrease the “off” time by pressing the top (+) or bottom (-) button.
5. The timer will cycle with the on and off times set until they are changed or the system is turned off by pressing the center on/off button.
6. If it is desired to have the system on for a certain number of minutes then turn off with no cycling, then set the time off to “0.”
7. As long as the timer is plugged in, the last setting on the timer will automatically come up each time it is turned on.
8. If the timer is unplugged, the sequence starts over at number 2 above.
Caution: Always follow your healthcare provider’s directions in regards to treatment time, cycles and skin inspection.
(j) When the water temperature has risen above the desired level, refill the reservoir with ice. (See steps ‘c’ and ‘d’.) Drain water if necessary.
(k) Confirm water is flowing out of the return flow tube t the top of the cooling reservoir when the system is on.
Skin Inspection: Inspect the skin under the therapy pad as instructed by your healthcare provider, typically every 30 minutes. Do not use this system if dressing, wrapping, bracing, or casting prevents skin checks.
CAUTION: Stop use and contact your healthcare provider immediately if you experience any adverse reactions, such as increased pain, burning, itching, increased swelling, blisters, increased redness, discoloration, welts, and other changes in skin appearance, or any other reaction identified by your healthcare provider. -
Ending the Therapy Session
Turn the system off and disconnect the power supply. Press the tabs on the female couplings and gently pull the therapy pad tubes from the system tubes. Empty the reservoir nd wipe out after each use.
OPERATING TIP: Be sure to take water out of the cooling reservoir as it builds up. This will prolong the life of the ice by keeping an optimum ice-to- water ratio. It also will eep the water level low so spilling is much less likely. -
Care and Maintenance
Empty and wipe out the cooling reservoir after each use. When necessary, rinse the cooling reservoir and insulated tubing with warm, antibacterial soapy water. Once every 2 weeks, our 16 ounces of Isopropyl (Rare ubbing) Alcohol in the reservoir with the ice and water while the system is in use. Allow the alcohol and water mixture to circulate through the system for at least 30 minutes. Periodically check the pump filter sponge and clean it or replace it. Do this by grasping the back of the pump and pulling the pump cover off. hen remove the black filter sponge. Clean and replace.
Replacement pump filter sponges may be purchased from Polar.
Part number: #Filter-AIS
800.763.8423
PolarProducts.com -
Cleaning and Extended Storage
Note: It is not possible to remove all of the water from the therapy pad, system and tubing; therefore follow these instructions before extended storage.
(a) To clean the system after you have finished all of your cold therapy treatments and prior to extended storage, fill the reservoir with water to the fill line and mix in 2 tablespoons of liquid bleach.
(b) Connect the therapy pad to the system and turn the system on.
(c) Allow the water/bleach mixture to circulate for 5 minutes. This will help keep the system the clean.
(d) Turn system off and unplug the power supply.
(e) Carefully drain the water and bleach mixture out of the reservoir and wipe dry. Store in a cool dark place leaving the lid slightly open. (Exposure to sunlight and extreme heat ay damage hoses and system.)
(f) When reusing the system after extended storage, remove the filter sponge from the pump motor and itclean or replace. Then fill the reservoir with clean water. Connect the ld therapy ad and turn the pump on to circulate the water through the hose and therapy pad and flush the remaining water mixture out of the system (use the old therapy pad for his procedure; discard the therapy pad after cleaning is completed). A new therapy pad should be purchased when using the system after extended storage. A new filter sponge and therapy pad may be purchased from Polar Products. Call 800.763.8423 or order online at polarproducts.com.
(g) Dispose of water and refill the reservoir with fresh ice and water. Follow the operating instructions in this manual before use.
(h) Before you use the system, inspect tubes and therapy pad for any tears or breaks. Contact Polar Products Inc. to purchase new therapy pad and filter.
TROUBLESHOOTING GUIDE
If the possible solutions suggested below do not address your problem, please
call our Customer Service department at 800.763.8423 and we will do everything
possible to help.
NOTE: Never run the pump without water flowing through the lines! This
will cause pump failure.
IF THE PUMP IS NOT RUNNING
- Check the wall outlet to ensure there is power to the system. If the battery pack option is being used, make sure the battery is fully charged. Confirm all power cords are properly plugged in and seated. Check to be sure the electrical connections are in the proper order: wall outlet to power supply to the programmable digital timer to cooling reservoir.
- Remove the Programmable Digital Timer and plug the power supply cord directly into the plate on the cooling reservoir. The system may be operated this way while a replacement digital timer is ordered.
IF THE THERAPY PAD IS NOT GETTING COLD
- First: Is the water flowing out of the water return flow tube in the cooling reservoir? If water is NOT flowing out the water return flow tube or it is flowing weakly:
- First: repeat steps outlined in “Setup and Usage” section (pages 2–4)
- Check the filter sponge and be sure it is clean and unobstructed. See instructions on page 4.
- Check the water level in the cooling reservoir. Confirm the pump is completely submerged in the water.
- Check for kinks. Ensure there are no kinks in the hoses, insulated tubing or therapy pad.
- Adjust the belt. Ensure the belt(s) holding the therapy pad to the body are not too tight and impeding flow.
- Check for obstructions. Turn the system off. Disconnect couplings to ensure there is not an obstruction. Remove anything lodged in the coupling or tubing. Also ensure there are no obstructions at the bottom pump intake in the reservoir.
- Check the couplings. Confirm the therapy pad is properly connected. (Couplings should “click” when locked) Reseat couplings between the tubing and the therapy pad. Turn the system off, disconnect couplings and reconnect. When connecting the couplings, be sure the metal tab on the female coupling is pushed down before trying to connect.
- Check the pump. Occasionally an air bubble can get lodged in the pump intake. The pump is held to the bottom of the reservoir with suction cups. Pull the pump off the bottom and turn the pump motor vertically to horizontally to dislodge any air bubble.
- Remove the therapy pad from the body and run the system with the therapy pad on a flat surface. If there is flow, put on the target body part while running.
TROUBLESHOOTING TIP: ISOLATE THE PROBLEM
Male Couplings
Female Couplings
****A good way to isolate the problem is to remove the couplings from the insulated tubing attached to the reservoir. To do this simply turn off the system, pull off (or cut off) the couplings, place the end of the tubes over a sink and then turn the system on. If water flows freely, there is an obstruction in the coupling, therapy pad or tubing. Couplings can become blocked with minerals, hair, etc. Use a paper clip to clear the blockage. A new coupling may be necessary. To reinstall the couplings, see the troubleshooting tip below.
If water is flowing out the water return flow tube:
- Make sure the reservoir is filled with ice. Note the line inside the cooler.
IF THE SYSTEM IS LEAKING AT THE COUPLINGS
If a leak exists, turn off the system. Disconnect and reconnect the couplings,
make sure both sides are clicked in properly. When connecting the couplings,
ensure that the silver ab platform on the female coupling is pressed down
prior to insertion. NOTE: Couplings have rubber O-rings that can become worn
and dysfunctional, and may need to be replaced. You received two extra o-rings
with your order. Replacement couplings may need to be purchased from Polar
Products.
TROUBLESHOOTING TIP: COUPLINGS
The couplings are a wear item. They can become difficult to connect and
disconnect over time. If this happens, it is usually the rubber O-ring on the
male coupling causing the problem. These couplings can be replaced. Also, try
rubbing some olive oil on the O-ring; this often fixes the problem.
TROUBLESHOOTING TIP: REPLACING COUPLINGS
Whenever replacing or reinstalling the couplings, always cut the tubing (and
insulation if needed) back to unused tubing. Then push the coupling barbs into
unused tubing. If the couplings are loose in the tubing, a small dab of cement
or super glue gel on the barbs will solve the problem.
IF THE SYSTEM IS STILL NOT WORKING
Contact Polar Products Customer Service at 800.763.8423 for additional
assistance. Be sure to have the original invoice number, approximate date of
purchase, and who the ystem was purchased from. Please note our warranty on
page 9.
THERAPY PAD USAGE
For use only with the Active Ice ® System manufactured by Polar Products,
Inc.
WARNING: Read and follow all instructions, cautions and warnings provided with
the Active Ice® System before using this therapy pad or operating the therapy
system. This roduct must be used in accordance with all instructions provided
with the system. Polar Products, Inc. will not be liable for injuries that
result from misuse or misapplication of this system.
CAUTION: Always use an insulation barrier between the therapy pad and the
skin. Use an additional insulation barrier over a sterile dressing that does
not completely cover the skin. Never use this non-sterile therapy pad directly
on the skin.
Position the therapy pad on the target body part with the fabric side away
from the body. Elastic belt(s) with hook & loop attachment are provided with
all therapy pads. Wrap the belt around the target body it part and attach back
onto the therapy pad. Adjust the belt for comfort. All elastic belts and
therapy pads are hook & loop compatible.
CAUTION: Do not over-tighten the elastic belt(s) or pinch the tubes or
therapy pad. Be sure the tubes are not restricted or bent, as this will
restrict water flow through the entire system.
AVAILABLE THERAPY PADS
CAUTIONS AND WARNINGS
CAUTION: To reduce the risk of adverse reactions and malfunction, the Active Ice ® System must be used in accordance with all instructions. Read and follow all included instructions.
Use only under the direction and supervision of a licensed healthcare
provider.
Patients first need to be assessed by and discuss treatment with their
physicians for contraindications, risk factors, and medical history before
using this product. If used improperly, use of the Active Ice ® System could
result in serious injury. Supervision may be necessary to ensure precautions
are followed, especially with young children and the elderly. Adhere strictly
to your healthcare provider’s instructions regarding use, treatment times,
treatment frequency, settings, self-assessment and best practices regarding
your specific condition.
Contraindications – The Polar Active Ice ® System should not be used on patients with the following conditions, including but not limited to:
- History of cold injury, frostbite or adverse reactions to cold application
- History of injury or adverse reactions to treatment
- Special care monitoring must be provided for children, patients on prolonged therapy, unconscious or incapacitated patients, patients with diabetes, and those with poor circulation
- Application areas with compromised local circulation
- Potential wound healing problems, including those from multiple surgical procedures
- Circulatory syndromes such as Raynaud’s disease, Buerger’s disease, peripheral vascular disease, vasospastic disorders, sickle cell anemia, and hypercoagulable clotting disorders
- Local tissue infection
- Hand/wrist or foot/ankle surgery with polyneuropathy
- Unconsciousness or incoherence due to any reason.
- Polyneuropathy or other nerve damage.
Risk Factors for Cold-Induced Injury – Including but not limited to:
- Pathological sensitivity to cold
- Young children and the elderly
- Behaviors that negatively affect circulation, such as poor nutritional habits, using tobacco, caffeine abuse, and alcohol abuse
- Cognitive impairment and use of medications that negatively impact mental capacity
- Patients with diabetes
- Application area desensitization due to local anesthesia or regional nerve blocks
- Medications that have a negative effect on peripheral vascular circulation: beta adrenergic blockers and localized epinephrine
- Excessive moisture at the application site
- Hand/wrist or foot/ankle surgery
- Communication barriers that would cause improper use of the system
WARNING:
- The Active Ice ® The system can seriously injure skin if used improperly
- Follow all instructions to ensure product safety for patients and medical professionals
- If you are pregnant, please consult your healthcare provider prior to use
- If you have sensitive skin, or skin sensitivity, please consult your healthcare provider
- Active Ice ® System should be kept out of reach of infants and children
- Do not use while asleep
- The Active Ice ® system should not be used by an invalid, unconscious person or a person with low blood circulation without supervision
- Do not leave system unattended when operating
- Discontinue use if you experience persistent discomfort or a rash
- Monitor patients skin condition during therapy (every 30 minutes)
- The system should not be applied to cancerous lesions, wounds, infected areas or open sores
- Never unplug by pulling on the connecting cords
- Turn off when not in use
- Patients should use extreme cauthe tion when using system and should monitor skin conditions underneath the therapy pad every 30 minutes. It is recommended to take rest time from treatments. Always follow your healthcare provider’s directions.
WARRANTY AND SERVICE
Polar Products, Inc. warrants that the Active Ice ® System is fit for use
under the normal use for which it is intended and free of any defects in
materials and/or workmanship r 180 days from the date of initial purchase.
Polar’s obligation under this warranty is limited to the replacement or repair
of any defective part(s) of this product. If you encounter a problem with your
Active Ice ® System, please call our Customer Service at 800.763.8423 to
obtain a Returned Goods Authorization number (RGA.) To obtain warranty service
on your system, please return the system, dated sales receipt (or packing
list, as proof of purchase) and RGA number to: Polar Products, Inc. 3380
Cavalier Trail, Stow, OH 44224.
Please include your phone number, any correspondence, and an explanation of
the problem. Upon receipt, Polar’s Service Department will determine the cause
of failure and, if determined to be an issue covered by the warranty, will
repair (or replace, as necessary) your system and return it to you, postage
paid.
Please note: Health regulations prohibit us from accepting returns on cold
therapy systems unless there is a problem with its operation (as covered by
the warranty.) If the system is within its 180 day warranty period, it will be
repaired or replaced with a new system. Couplings are a wear item and may need
to be replaced. They are available for individual purchase.
ACCESSORIES
Easy-to-use Lithium-ion battery pack for portable use of our Active Ice ®
System.
- Includes 1.5A charger.
- Operates up to 6+ hours on a single charge!
- Compact, lightweight and easily transportable.
- Easily added to existing units with included hook and loop attachments.
The Active Ice ® Double Therapy System
offers convenient cold therapy to two parts of the body simultaneously. Convert your existing AIS system or purchase a new double system. Call for details.
The Active Ice ® Head Cap
has a comfortable, snug fit and provides effective cold therapy to the head. I will work with a standard AIS system! Provides cooling relief to the head by continuously circulating cool water throughout the cap. Ease the pain of migraines with cold therapy!
The power take-off adapter
works with standard car power outlets and plugs right into the AIS unit.
Replacement couplings: The O-ring can wear over time and cause leaking. These are easy and economical to replace.
Timer Extension Cord
The 8-foot timer extension cord allows flexibility to position the timer as
desired.
Active Ice ®4-foot Insulated Tubing Extension with couplings
Extend the length between the cooling reservoir and the therapy pad from 5 feet to 9 feet.
POLAR PRODUCTS
Natural, Drug-Free Pain Relief
Thera-Temp ® Moist Heat Wraps provide convenient, effective, and deep penetrating moist heat therapy. Mineral beads collect and hold moisture from humidity in the air and will not break down, decay or develop an odor. These wraps offer temporary relief from chronic pain including arthritis, rheumatic pain, muscle strains, headaches and more! Thera-Temp Moist Heat Wraps are constructed of an insulated outer fabric with a vapor barrier and a soft plush inner fabric.
Soft Ice ® Cold Therapy Wraps deliver convenient and effective cold or hot therapy with gentle, adjustable compression. This wrap allows freedom of movement while holding our reusable Soft Ice ® Packs securely on the target body part. Soft Ice ® Packs stay soft and flexible right out of the freezer and are made of 99% recycled and biodegradable material. Wraps are constructed of an insulated outer fabric with a vapor barrier and a soft cotton inner fabric.
Universal
Wrap #SPC
Therapy Pain Relief Kits include both a Thera Temp® Moist Heat Wrap and a Soft Ice ® Cold Therapy Wrap. Many doctors recommend alternating cold and moist heat therapy for chronic conditions such as arthritis, migraines and headaches and repetitive strain injury.
Active Ice ® Cold Therapy system components
Therapy Pad as specified comes with the unit. See page 7 for therapy pad options.
WARNING: Possible Cold Related Injuries: The Active Ice ® old Therapy System
can seriously injure skin if improperly used. Follow all instructions to
ensure patient safety.
Use only under the direction and supervision of a licensed healthcare
provider.
NOTE: Due to health and hygiene regulations, all Active Ice ® Cold Therapy
products and parts are non-returnable.
POLAR PRODUCTS
polar@polarproducts.com
800.763.8423
polarproducts.com