FORA TD-9017G TeleHealth Gateway Device User Guide

: June 5, 2024
: FORA

Table of Contents

FORA TD-9017G TeleHealth Gateway Device
SETTING UP THE GATEWAY
CONNECT YOUR FORA DEVICES TO THE GATEWAY
LED INDICATORS
TROUBLESHOOTING
SPECIFICATIONS
Federal Communications Commission (FCC) Statement
TaiDoc Technology Corporation
Read User Manual Online (PDF format)
Download This Manual (PDF format)

FORA TD-9017G TeleHealth Gateway Device

SETTING UP THE GATEWAY

FORA-TD-9017G-TeleHealth-Gateway-Device-
fig-1

Plug the power adapter included with the unit into the back of the device.
Do not use any other adapters with the gateway.
Plug the power adapter into a wall outlet.
Press the power switch on the back of the device (I is on, O is off).
The PWR indicator will turn solid green when ready for use.

CONNECT YOUR FORA DEVICES TO THE GATEWAY

To connect your FORA devices to the FORA TeleHealth Gateway,
please activate Bluetooth function on your FORA devices (for individual FORA devices, please refer to user manuals for information on Bluetooth activation).
As each measurement is performed, the FORA devices will automatically transmit the data to the gateway. And then, the gateway will transmit the data to the telehealth system.

NOTE: Transmission time may vary depending on the 4G LTE network condition.

LED INDICATORS

Please scan our QR Code to access more languages

TROUBLESHOOTING

If you cannot perform a normal transmission and a red ERR LED indicator is on, or the gateway emits long beeps, please check if all the installations are correct.

Error Status	Possible Cause	Solution

No LED indicator works

|

No power supply to the gateway

| ‧Check if PWR is on.

‧Check if the gateway power switch is on.

‧Check if the power supply is securely plug-in the power outlet and the gateway power adapter port.

Red ERR indicator with a long beep| Bluetooth transmission problem| Check if meter is too far away from gateway or turned off accidentally during the transmission.
Red ERR indicator with two long beeps| 4G LTE network signal is not stable| ‧Move the gateway closer to window or other open space.

‧If the problem persists, please contact the place of purchase or call customer service for assistance.

Red ERR indicator with three long beeps.| Meter is not registered.| Please contact the place of purchase or call customer service for assistance.
Red ERR indicator with four long beeps| Hardware error| Please contact the place of purchase or call customer service for assistance.

Before contacting customer service, please write down the serial numbers of the gateway and the meter devices.
The serial numbers are found on the back label of the gateway and the meter. Customer service will need the serial numbers to identify the issue.

SPECIFICATIONS

Model No.	TD-9017G
Bluetooth communication	V4.0, encrypted with AES128 with LTK (Long

3 )/ AWS (Band 4) / 900MHz (Band 8) /

700MHz (Band 12)

Output power| Class 3 (+23dBm±2dB) for LTE 700, LTE FDD Bd12<MFBI Bd17>,

Class 3 (+23dBm±2dB) for LTE 700, LTE FDD Bd28, Class 3 (+23dBm±2dB) for LTE 800, LTE FDD Bd18, Class 3 (+23dBm±2dB) for LTE 800, LTE FDD Bd19, Class 3 (+23dBm±2dB) for LTE 800, LTE FDD Bd20, Class 3 (+23dBm±2dB) for LTE 850, LTE FDD Bd5, Class 3 (+23dBm±2dB) for LTE 900, LTE FDD Bd8, Class 3 (+23dBm±2dB) for LTE AWS, LTE FDD Bd4, Class 3 (+23dBm±2dB) for LTE 1800, LTE FDD Bd3, Class 3 (+23dBm±2dB) for LTE 1900, LTE FDD Bd2, Class 3 (+23dBm±2dB) for LTE 2100, LTE FDD Bd1, Class 3 (+23dBm±2dB) for LTE 2600, LTE FDD Bd7

GSM/GPRS/EDGE Band| Quad band, 850/900/1800/1900 MHz
Power| DC 6V 1A 6W
Operating condition| 5°C to 40°C (41°F to 104°F), 15% ~ 93%
Storage condition| -25°C to 70°C (-13°F to 158°F) 10% ~ 95% R.H.

EU Regulatory Conformance

Hereby, TaiDoc Technology Corp. declares that the radio equipment type Class III is i compliance with Directive 2014/53/EU.

The full text of the EU declaration of conformity is available at the following internet address and QR Code

https://www.foracare.ch/wp-content/uploads/2022/05/FORA-Telehealth-Gateway_TD-9017G_CE-Declaration-of-Conformity.pdf

Federal Communications Commission (FCC) Statement

15.105(b)

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment of and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

15.19

This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:

this device may not cause harmful interference.
this device must accept any interference received, including interference that may cause undesired operation.

15.21

You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment.

FCC RF Radiation Exposure Statement

This Transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.