21TW32 True Wireless Earbuds User Guide: How to Use and Troubleshoot
- June 5, 2024
- Topway Em Enterprise
Table of Contents
The Topway Em Enterprise 21TW32 True Wireless Earbuds User Guide provides detailed instructions on how to use and troubleshoot these wireless earbuds. The package includes the earbuds, a charging case, gel cushion tips, a USB charging cable, and a user manual. The earbuds are powered on by placing them in the charging case, and they automatically connect to each other right out of the case. The earbuds use Bluetooth 5.0 technology for a stable and reliable connection, and they have an IPX5 rating, making them resistant to sweat and water splashes. The earbuds have touch controls that allow you to control music playback, answer calls, and activate voice assistants. The battery life of the earbuds is up to 4 hours on a single charge, and the included charging case can provide an additional 16 hours of battery life. This user guide also includes troubleshooting tips for common issues such as earbuds not powering on, smartphones not finding the earbuds, and no sound during phone calls or music playback.
Topway Em Enterprise 21TW32 True Wireless Earbuds
what’s inbox
- Earbuds and charging case x1
- Gel cushion tips x2
- USB charging cable x1
- Manual x1
Powering on/off
- Place the earbuds in the charging case for activation, the LED light of the charging case will turn red/green/ yellow alternatively at last Light off, and the earbuds’ LED light red.
- The earbuds automatically turn on & connect to each other right out of the case. LED light flashes blue. there is a “power on” voice reminder.
- Place earbuds in the charging case, earbuds will power off automatically, the LED light of the earbuds flash Red and the LED light of the charging case slow flash red/green/yellow alternatively then lights off.
- Power on by hand: press & hold for 3s to power on. there is a “power on” voice reminder. power off by hand: press & hold for 5s to power off. there is a “power off” voice reminder.
Bluetooth pairing
- The earbuds automatically turn on & connect to each other right out of the case. LED of one earbud flash Red/blue alternatively.
- Connect your device by searching for” IN EAR TWS”， LED lights off when connected. there is a “connected” voice reminder.
- TWS earbuds will automatically reconnect to your last paired device. there is a “connected” voice reminder. The earbuds automatically turn on & connect to each other right out of the case.LED light flashes blue. there is a “power on” voice reminder. If you want to pair with another device, please disconnect Bluetooth on your last paired device if it’s nearby. there is a “Disconnected” voice reminder.
Play music
- Next & previous song: Double press
- Volume+ & – : Triple press
- Voice assistant: Press and hold 1s on either earbud MFB button then release to activate voice assistant
- Play/pause music: Single click
Phone call
- 1x press either side, answer/ hang up, press and hold 1s on either side, and reject an incoming call.
- Answer & hang up: reject a call
Charging
- When earbuds are in charge, the charging case’s display screen will show the battery capacity % of the charging case.
- When the charging case is fully charged: The charging case’s display screen will show:‘ 99’.
Specification
- Bluetooth version: V5.0
- Brand: Topway Em Enterprise
- Model: 21TW32
- In the box: Earbuds and charging case x1, Gel cushion tips x2, USB charging cable x1, Manual x1
- Power on/off: Place in charging case for activation; automatic power on and connection to each other; touch controls for manual power on/off
- Pairing name: IN-EAR TWS
- Speaker diameter: 8mm
- Impedance: 160 +/-15% at 1kHz
- Frequency range: 20Hz~20KHz
- Sensitivity: 90+ 3dB @1mw 1kHz
- Microphone_Sensitivity: -42 t 3dB at 1mw 1kHz
- Operating range: 10m
- The battery capacity of earbuds: 50mAh
- The battery capacity of the charging box: 300mAh
- Working hours: 4 hours per full charge
- Charging time: 1.5 hrs
- Bluetooth profile: HFP A2DP HSP AVRCP
- Water resistance rating: IPX5
- Driver type: 6mm dynamic drivers
- Touch controls: Control music playback, answer calls, activate voice assistants
- Mono mode support: Yes
- Voice assistant compatibility Siri, Google Assistant
- Ear tip sizes: Three different sizes
- Phone call capability: Built-in microphone for making and receiving phone calls
- Wireless range: Up to 33 feet (10 meters)
- aptX audio technology support: Yes
Warning: Risk of fire, burns and explosion, Do not open, crush, heat above 45°C or incinerate.
- Rechargeable lithium battery: 602030 300mAh 3.7V 1.11Wh
SHENZHEN ZSPOWER TECHNOLOGY CO., LTD
- 501015 3.7V 50mAh 0.185Wh
- Shenzhen Keeping Tai Technology Co., Ltd
- Red wire (+) Black wire (-)
- made in china XXXX.XX.XX
FCC Statement
This equipment has been tested and found to comply with the limits for a Class a digital device, pursuant to Part 15 of the FCC Rules, these limits are designed to provide reasonable protection against harmful interference in a residential installation, this equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions. May cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receivers are connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
- This device may not cause harmful interference.
- this device must accept any interference received, including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Shooting and Common Situations
Earbuds cannot power on
- Battery drain, please charge the device for 30 minutes, and then powering on.
Smartphones cannot search for Bluetooth Earbuds
- Make sure the Earbuds are in pairing mode ( red/blue LED flashing alternatively)
- Delete the pairing list in the smartphone and search Earbuds again.
- If it still cannot be found, please restart the smartphone and Earbuds again.
Earbuds will be disconnected from time to time
- The battery drain.
- The Earbuds are beyond the communication range(10m)
No sound in talking mode
- Confirmed the Earbuds connected to smartphone mode on talking.
- Try to volume up Earbuds or smartphone.
No sound with music playing
- Try to volume up Earbuds or smartphone.
- Earbuds disconnected with a smartphone， please reconnected again.
Cannot charge for Earbuds
- Make sure the earbuds are placed well in the charging case and the charging case LED flashes slowly red/green/ yellow
- make sure LED lights are red.
- Check if the charging case is drained up.
- Charge the charging case.
FAQs
What are the Topway Em Enterprise 21TW32 True Wireless Earbuds?
The Topway Em Enterprise 21TW32 True Wireless Earbuds are a pair of wireless earbuds that connect to devices via Bluetooth for a wireless listening experience.
What type of Bluetooth technology do the Topway Em Enterprise 21TW32 earbuds use?
The Topway Em Enterprise 21TW32 earbuds use Bluetooth 5.0 technology, which provides a more stable and reliable connection compared to older Bluetooth versions.
How long is the battery life of the Topway Em Enterprise 21TW32 earbuds?
The battery life of the Topway Em Enterprise 21TW32 earbuds is up to 4 hours on a single charge, and the included charging case can provide an additional 16 hours of battery life.
How long does it take to fully charge the Topway Em Enterprise 21TW32 earbuds?
The Topway Em Enterprise 21TW32 earbuds take approximately 1.5 hours to fully charge.
Are the Topway Em Enterprise 21TW32 earbuds sweat and water-resistant?
Yes, the Topway Em Enterprise 21TW32 earbuds have an IPX5 rating, which means they are resistant to sweat and water splashes.
What type of driver do the Topway Em Enterprise 21TW32 earbuds use?
The Topway Em Enterprise 21TW32 earbuds use 6mm dynamic drivers, which provide a balanced sound profile.
Do the Topway Em Enterprise 21TW32 earbuds have touch controls?
Yes, the Topway Em Enterprise 21TW32 earbuds have touch controls that allow you to control music playback, answer calls, and activate voice assistants.
Can you use just one earbud at a time with the Topway Em Enterprise 21TW32 earbuds?
Yes, the Topway Em Enterprise 21TW32 earbuds support mono mode, which allows you to use one earbud at a time.
Are the Topway Em Enterprise 21TW32 earbuds compatible with voice assistants?
Yes, the Topway Em Enterprise 21TW32 earbuds are compatible with voice assistants such as Siri and Google Assistant.
Do the Topway Em Enterprise 21TW32 earbuds come with different ear tip sizes?
Yes, the Topway Em Enterprise 21TW32 earbuds come with three different sizes of ear tips to ensure a comfortable and secure fit.
Can you use the Topway Em Enterprise 21TW32 earbuds for phone calls?
Yes, the Topway Em Enterprise 21TW32 earbuds have a built-in microphone that allows you to make and receive phone calls.
What is the wireless range of the Topway Em Enterprise 21TW32 earbuds?
The wireless range of the Topway Em Enterprise 21TW32 earbuds is up to 33 feet (10 meters) from the device they are paired with.
Do the Topway Em Enterprise 21TW32 earbuds support aptX audio technology?
Yes, the Topway Em Enterprise 21TW32 earbuds support aptX audio technology, which provides high-quality, low-latency audio over Bluetooth.
Are the Topway Em Enterprise 21TW32 earbuds easy to pair?
Yes, the Topway Em Enterprise 21TW32 earbuds are easy to pair with devices, and they automatically connect to the last paired device when taken out of the charging case.
What are the Topway Em Enterprise 21TW32 True Wireless Earbuds?
The Topway Em Enterprise 21TW32 True Wireless Earbuds are wireless earbuds designed for music listening and hands-free calling.
How do I power on/off the Topway Em Enterprise 21TW32 earbuds?
To power on, simply place the earbuds in the charging case. To power off, place the earbuds back in the charging case or press and hold for 5 seconds.
How do I pair the Topway Em Enterprise 21TW32 earbuds with my device?
The earbuds will automatically pair with each other when taken out of the charging case. To pair with a device, search for “IN EAR TWS” in your device’s Bluetooth settings and select it.
How do I control music playback with the Topway Em Enterprise 21TW32 earbuds?
You can control music playback by double pressing for next/previous song, triple pressing for volume control, and single clicking to play/pause.
How do I charge the Topway Em Enterprise 21TW32 earbuds?
Simply place the earbuds in the charging case and ensure that the LED lights are red. The charging case can be charged via the included USB cable.
How do I troubleshoot earbuds that won’t power on?
Charge the device for 30 minutes and try powering on again. If the issue persists, contact customer support.
How do I troubleshoot smartphones not finding the earbuds?
Ensure that the earbuds are in pairing mode with the LED lights flashing red/blue alternatively. Delete the pairing list in your smartphone and search for the earbuds again. If the issue persists, restart both your smartphone and earbuds.
How do I troubleshoot no sound during phone calls or music playback?
Ensure that the earbuds are connected to your device and try increasing the volume on both the earbuds and your device. If the issue persists, contact customer support.
Topway Em Enterprise 21TW32 True Wireless Earbuds