eazense SFH-115-EA-21-US Fall Detection Home Safety Device Installation Guide

POWERED BY SOFIHUB
Setup and installation guide

PORTAL ACCOUNT

There are four tasks that must be completed in order to setup the radar sensor:
Setup an account on the www.sofihub.com portal Assess and measure the room the sensor will be installed in
Install and wire up the sensor Claim the sensor in the portal and configure the sensor
Setting up the account
Navigate to the SOFIHUB website www.sofihub.com and select ‘Portal’.
This will be found at the top right of the home page and create your account.

https://portal.au-sofihub-production.sofieco.net/login

Click “Create Account” and follow the prompts to create an account and user profile.
Please ensure your email address and your mobile phone number are validated.

Checkpoint: At this point you should have:

• a working account on the portal
• your email has been validated
• your mobile phone number has been validated

Note: For ProSolutions customers your portal may be different Please write down your portal URL here: 

Log in using the above ProSolutions portal

Assess and measure the room

Installation Notes & Comments
Sensor location

• The sensor must be flush against a wall

• The sensor must be level
  Notes: Please use a spirit level to ensure the sensor is level

• Find the best location for the sensor. The sensor must be installed in the upper corner of the room and must be able to see as much of the room as possible.

• The sensor must be installed into a right angle between two walls.

• The sensor will be configured to observe (see) a rectangular 3D box. This is defined by the box’s height (floor to ceiling), length of wall to the left and length of wall to the right. The sensor will be placed in this box and is located by the sensor height. With these four measurements, the radar will be able to define where it is and which area it is to look for movement.
  Warning: The sensor will in most cases see through walls, floors and ceilings. Please ensure that the measurements are accurate as moving objects outside of the room can be seen by the sensor if the sensor is configured to do so.
  Warning: Make sure the sensor height and room height are accurate. It is possible that the sensor will see under the floor or not sense just above the floor.
  This can cause false “fall” triggers and missed fall events.

• The radar must be mounted between 2.0 and 2.4m from the floor or at an optimal height of 2.2m.

• Measurements from the right and the left of the sensor are needed. Take into consideration any curtains or blinds. Subtract the thickness of the curtains or blinds from the overall measurements. This will limit false triggering caused by movements of the curtains or blinds.
  Warning: A cat can sometimes trigger the fall detector. Dogs typically do trigger the fall detector.
  Note: The room height value must be greater than the Radar height.

• When any changes on measurements are made the sensor will need a reboot. This will happen automatically after saving the settings. Please look out for the “Reboot Sensor” pop up box a few seconds after you hit the Save button.
  Warning: Please note failure to install the radar correctly may result in un-detected falls.
  Note: all measurements are in meters Falls Threshold

• The recommended fall threshold value is 0.7m above the floor. This can be adjusted on the portal if required

• Once a fall is detected and the alarm is resolved, it will take approximately 30 seconds for the radar to resolve the fall event.

Ethernet/Networking

• The Ethernet cable must provide power. A POE switch or POE injector is required.

• The Ethernet cable must be installed close to the final location of the sensor. This is typically in a corner close to the ceiling. The ideal height is 2.2m from the floor.
  Warning: Please ensure the sensor location is clearly identified prior to the installation of the Ethernet cable.

• The Ethernet port must be able to reach the internet.
  Note: This can be checked by plugging a PC into the Ethernet port and checking to see if you can browse the internet.
  Note: The ethernet connector on the sensor is designed to light up when first connected (powered up) and then turn off. This is to ensure that in a bedroom setting there is no light pollution.

• The radar must be installed with its ethernet port facing the ceiling

Mounting sensor to the wall
To mount the expense radar, choose a corner of the room that ensures the best coverage.

• Take the guide template from the box and place the sensor at the selected height (2.2m recommended) from the floor.
• Use the circles on the template as an indication of where to place the screws.
•  Place the screws so they protrude approximately 10mm from the wall.

Connecting eazense to the internet and a power source:

• Connect the installed Ethernet cable to the radar sensor (see notes above)
• Connect the PoE power injector or PoE router switch to its power source.
• For PoE Injector: Connect a second ethernet cable to the LAN connection from the PoE injector or PoE router.
  Once connected to a power source, the eazense radar will automatically attempt to connect to the cloud.

Checkpoint: At this point you should have completed:

• the sensor is installed
• connected to the Ethernet cable
• has access to the internet
• and powered up.

Checkpoint: At this point you should know:

• the height of the room,
• the sensor height,
• the length of the wall to the right of the sensor
• the length of the wall to the left of the sensor
•  the falls threshold

Claim the sensor in the portal and configure the sensor
Return to the www.sofihub.com portal
Note: For ProSolutions customers your portal may be different
Please write down your portal URL here:

Log in using the credentials created in the first step of this procedure

Select the Sofihub Radar option

Agree to the terms and conditions
(Scroll down to the bottom of the Terms and Conditions page. Then click the “I have read…”)

Click “Agree, and Continue”

The Wizard will now walk you through the process to add a sensor to the user profile Things you will need:

• MAC Address for the sensor. See sensor for details
• Credit Card details for the Subscription

Note: At this point the sensor has been claimed by the user and, after about a minute the portal will present information about the sensor.
Note: The sensor is not configured at this point in time.
Warning: The sensor must be online at this point. If it is not check the following:

• Is it powered on?
• Does the sensor network link light show on the POE injector/switch?
• Can the Ethernet connection reach the internet?
• Has the POE injector been set up correctly? Ethernet cables installed correctly
• Have the Ethernet cables been checked and tested?
• Are there any special network settings that need to be made to ensure the sensor can reach the internet?

If all else fails go to the www.sofihub.com website and lodge a support case. If the portal returns an error message stating the sensor is not configured please lodge a support ticket.

The sensor is ONLINE
Click on the Settings tab on the left hand menu

Check the firmware is at least 5.0.0.9 (look in the Overview tab)

If the firmware is 5.0.0.7 or older please return the sensor for it to be manually upgraded.
The automatic firmware update mechanism will not work with older firmware releases. If this occurs log a support case at www.sofihub.com.

Setting up the room measurements

Click on the General Settings tab
Warning: Do Not Press the Save button

Enter the measurements for Radar left and Radar right.
Warning: Do Not Press the Save button

Enter the Height of the Sensor and the Height from Floor to Ceiling
Warning: Do Not Press the Save button

Timezone Settings

Scroll down to the Timezone section

Select the correct Timezone for the location of the sensor.
Now, finally, press the Save button
Note: All of the settings changed so far will be sent to the radar sensor. Once received the sensor will need to reboot.
Look out for a pop up window asking to reboot the sensor. Click “reboot”.
Note: Wait for approximately one minute for the sensor to restart. You will not see any change on the portal.
Calibration
After a minute’s wait, scroll back up to the Calibrate process. Click Calibrate and follow the instructions on the Wizard.
Note: If the calibration process stops for any reason please resolve the issue and start again.
Warning: It is critical to follow the instructions in the Wizard.

Press the Calibrate button to start the Calibration Wizard.
Note: It will take a number of minutes to complete the calibration process.
Once completed please press the ‘Save and Exit button.
Falls and Alerts
Turn this on via the switch on the right-hand side.
Note: This will cause the sensor to reboot. This is normal and part of the process for enabling Falls and Alerts. Look for a pop-up window requesting to reboot the sensor.
Review the default fall threshold to determine if it is correct.
Note: if you change the threshold you may need to recalibrate the sensor. After the calibration process the threshold will be adjusted based on the learnt data from the calibration process. This is normal. Please do not adjust the falls threshold if you see this change.

Congratulations.
The setup and installation process is now complete

Specifications:

Radar
mmW radar sensor
Horizontal field of view: +/-60˚
Vertical field of view: 45˚
Update rate: 1 fps
Range of reach: 0.5 m to 4 m or further depending on the scene ???

Network
TCP/IP
Encryption of data
Centralized certificate management, signed firmware Automatic OTA firmware update
Notification: SMS
General
Casing material: ISOPAK 540
Colour: White
Power over Ethernet: IEEE 802.3at, type 1 PD
Typical: 3.9 W, max 12.95 W
Connectors: Shielded RJ45 10BASE-T/100BASE-TX PoE
Operating conditions: room temperature
Storage conditions: room temperature
Approvals: EMC EN55032 class B, CE, MDD

Dimensions:

Weight: 250 g
Included accessories: Installation guide
Drill hole template 3-year warranty

Documents / Resources

| eazense SFH-115-EA-21-US Fall Detection Home Safety Device [pdf] Installation Guide
SFH-115-EA-21-US Fall Detection Home Safety Device, SFH-115-EA-21-US, Fall Detection Home Safety Device
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References

• Assisted Living Technologies & Fall Detection Devices | SOFIHUB
• Sofihub

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