TechSupport Windows 11 Legacy Driver User Guide

TechSupport Windows 11 Legacy Driver

FAQ

• Unable to send a job to the machine?
  • Verify that the IP address of the laser matches what was entered during driver install.
  • Ensure that the USB connection is not active while using Ethernet.
  • Check the Ethernet cable for any issues.

For further technical support, visit https://www.epiloglaser.com/tech- support/technicalsupport/

Before beginning, connect the laser to your computer with an Ethernet cable and turn the machine on.

Ethernet Adapter/Port Setup

1. In the search bar at the bottom of the screen, type Settings.
2. Click Open.
3. Click Network and Internet.
4. Click Advanced Network Settings.
5. Select the drop down arrow next to the lasers Ethernet connection. It will often say unidentified network.
6. Next to More adapter settings, click Edit.
7. Select Internet Protocol Version 4 (TCP/IP), then click Properties.
8. Select Use the Following IP address. Type 192.168.3.3 into the IP address.
   • The last digit of this IP address will be different from the IP address of the laser.
9. Click the Subnet Mask field. It will auto-populate with 255.255.255.0.
10. Then click OK.

Installing the Driver

This guide is for Ethernet installation of the Mini/Helix, Zing, EXT, and older Fusion/M2 drivers.

1. Download the Driver from https://www.epiloglaser.com/tech-support/drivers/
2. Open the downloaded file and click unzip.
3. The Add a Device window will open up. Click The printer that I want isn’t listed.
   • To manually launch, open Settings / Bluetooth and Devices / Printers and Scanners / Add a device / The printer I want isn’t listed.
4. Select Add a local printer or network printer with manual settings.
5. Select Create a new port. From the drop down menu, select Standard TCP/IP Port. Click Next.
6. Deselect Query the printer. Enter the IP address of the laser. The default address is 192.168.3.4. Then click Next.
   • If you don’t know the IP address of the laser please refer to the Laser System Manual.
7. Select Custom and click Settings.
8. Select LPR protocol. Enter the machine model in Queue Name. Click OK.
9. Click Next.
10. Click Have Disk.
11. Click Browse.
12. Click This PC, Local Disk (C:), Open.
13. Open the driver file for your machine.
14. Select the .inf file and click Open.
15. Click OK.
16. Click Next.
17. Name the printer or leave the default name and click Next.
18. Click Install.
19. Leave Do not share this printer selected and click Next.
20. Click Finish.

You have now completed the Ethernet installation of your Legacy Driver.

Unable to send a job to the machine

• Verify the IP address of the laser matches what was entered during driver install.
• Make sure the USB is NOT connected.
• Test your Ethernet cable.

Further support is available at https://www.epiloglaser.com/tech- support/technicalsupport/

Read User Manual Online (PDF format)

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