Verizon 5G Ultra Wideband User Manual

Verizon 5G Ultra Wideband User Manual

Mix, match and save.

All now with the 5G America’s been waiting for. From $35/ line

Per month. With 4 lines on Start Unlimited.

Plus taxes and fees. When you enroll in Auto Pay.

• 5G Ultra Wideband for mobile: 5G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband (UW) access requires a 5G-capable device inside the 5G UW coverage area. 5G UW access included with Get More, Do More and Play More Unlimited plans; or Start Unlimited plan for $10/mo. Downloads over 5G UW. Depending on location, uploads over 5G UW or 4G LTE; uploads over 4G LTE will not count toward your 4G LTE data allowance. 5G Nationwide access requires a 5G Nationwide–capable device. 5G Nationwide available in 1,800+ cities.
•  Auto Pay & paper-free billing req’d. Unlimited 4G LTE: In times of congestion, your data may be temporarily slower than other traffic (only after 25 GB/mo on Play More Unlimited, 50 GB/mo on Do More Unlimited and 75 GB/mo on Get More Unlimited). Domestic data roaming at 2G speeds.

Mix, match and save.

1. Additional $20/line for smartphones still on a contract.
2. See note 2 on page 2.
3. 5G Ultra Wideband for mobile: 5G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband (UW) access requires a 5G-capable device inside the 5G UW coverage area. 5G UW access included with Get More, Do More and Play More Unlimited plans; or Start Unlimited plan for $10/mo. Downloads over 5G UW. Depending on location, uploads over 5G UW or 4G LTE; uploads over 4G LTE will not count toward your 4G LTE data allowance. 5G Nationwide access requires a 5G Nationwide–capable device. 5G Nationwide available in 1,800+ cities.
4. Requires line activation on Play More or Get More Unlimited plans. Disney Bundle includes Disney+, Hulu (ad-supported plan) and ESPN+ (must enroll with Verizon by 02.28.21). Access content from each service separately. Add’l terms apply. One offer per eligible Verizon account. © 2020 Disney and its related entities.

5. Disney+ for 6 months (must enroll with Verizon by 02.28.21): After 6 months, $6.99/mo per line subscribed to Disney+ applies unless you cancel at https://mypostpay.verizonwireless.com/ui/acct/ao/disneyplus#/unenroll. (For New Mexico residents, Disney+ ends automatically after 6 months.)

6. Apple Music requires a subscription (must enroll with Verizon by 02.28.21).

7. Apple Music for 6 months (must enroll with Verizon by 02.28.21): After 6 months, $9.99/mo per line subscribed to Apple Music applies unless you cancel at http://vzw.com/applemusic. (For New Mexico residents, Apple Music ends automatically after 6 months.)

8. 4G World Device required. International data reduced to 2G speeds after 0.5 GB/day. If more than 50% of your talk, text or data usage in a 60-day period is in Mexico or Canada, use of services in those countries may be removed or limited.

Just Kids
For your kid’s first smartphone with unlimited 5G Nationwide, and for your peace of mind.

* Plan cost per month. Taxes and fees apply.

1. Additional $20/line for smartphones still on a contract.
2. Max 10 lines. Auto Pay & paper-free billing req’d. Unlimited 4G LTE: In times of congestion, your data may be temporarily slower than other traffic (Premium Network Access: only after 50 GB/mo on Play More Unlimited, Do More Unlimited and Get More Unlimited plans). Unlimited 4G LTE/5G Nationwide Mobile Hotspot/tethering available on Play More, Do More, and Get More Unlimited; Mobile Hotspot speeds reduced to 600 Kbps (only after 15 GB/mo on Play More and Do More Unlimited plans and after 30 GB/mo on the Get More Unlimited plan). Mobile Hotspot use counts toward data allowance. Domestic data roaming at 2G speeds. 5G Ultra Wideband for mobile: 5G Ultra Wideband available only in parts of select cities. 5G Ultra Wideband access requires a 5G-capable device inside the 5G Ultra Wideband coverage area. 5G Ultra Wideband (UW) access included with Get More Unlimited, Do More Unlimited and Play More Unlimited plans; or Start Unlimited plan for $10/mo. Downloads over 5G UW. Depending on location, uploads over 5G UW or 4G LTE; uploads over 4G LTE will not count toward your 4G LTE data allowance. 5G Nationwide access requires a 5G Nationwide–capable device. 5G Nationwide available in 1,800+ cities.
3. Max 10 lines. $10 Auto Pay discount requires paper-free billing and payment with checks, home banking or debit cards only. Military Discount eligible; other discounts not available.
4. Connected devices do not count toward 10-device limit.
5. Available on capable devices. Wi-Fi encryption and internet security measures are recommended (e.g., firewall software and current patches for operating systems and applications).

Don’t need Unlimited?

Choose a size that works for you.

Plan details:

• Unlimited Talk & Text
• Premium Data: 5G Nationwide/4G LTE
• Share data with up to 10 devices4 (switch sizes anytime)
• Unlimited International Messaging from the US
• Mobile Hotspot5 at no extra cost

Add your devices:

• Phones: $25/month6 each with Auto Pay and paper-free billing; otherwise $35/month
• Tablets/hotspots: $10/month each
• Connected devices:4 $5/month each7

Your data is yours to keep.
If you don’t use your data, you won’t lose it. Carryover Data automatically rolls over your unused gigs to the end of the following month.

We pulled one over on overages.
Choose Safety Mode and stay online even after you’ve used all your data. With Safety Mode enabled, you won’t be charged overage. Instead, you’ll keep reduced speeds for basic data use like viewing a webpage or checking email.8

Plan minutes are for domestic calls from within the Nationwide Voice Coverage Area. (Mexico and Canada are included without a daily fee on Get More, Do More, Play More and Start Unlimited plans.)

Plan fees are billed monthly. Data overage billed $15/1 GB (rounded up to the nearest 1 GB). Taxes and fees apply.

6. $40/month for smartphones subject to a minimum-term contract.
7. $10/month each for connected devices with NumberShare, which allows a single mobile number to be shared across multiple compatible devices.
8. At 2G speeds, streaming audio or video content may be affected.

Additional plans

Basic phones

Single Basic Phone Plan: a single-line plan with Unlimited Talk & Text for basic phones only, without Pay As You Go data rates.

Enjoy unlimited minutes and 500 MB of data for one price—just $30/mo.1 Additional data is $5 per 500 MB.2

Visit verizon.com/discount-program for details on our special discounts for military families and first responders.

1. Plus taxes and fees. Personal email is available for an additional $5/mo.
2. Additional data expires at the end of every month.

Connected device plans

You can add a connected device—like a tablet, Jetpack, laptop or smartwatch—to any mix-and-match Unlimited plan. Connected devices get their own Premium 4G LTE data (30 GB on Unlimited Plus, 15 GB on Unlimited). Get 50% off an Unlimited plan for a Jetpack or tablet for each line on Get More and Do More Unlimited.

Don’t need Unlimited data for your connected device? You can take advantage of Verizon’s Single Device Plan for connected devices. Get 1 GB of data to enjoy a smartwatch, Gizmo, Care Smart, tablet or Jetpack for only $10 a month when you sign up for Auto Pay and paper-free billing. If you prefer paper bills or paying at your own pace, it’s just $5 more each month.

For additional plan information, see page 18. Please see international rates while traveling outside the US on page 9.

The 5G America’s been waiting for.

• The coverage of 5G Nationwide.
• The unprecedented performance of 5G Ultra Wideband.
• The coverage of 5G Nationwide reaching more than 200+ million people.
• The unprecedented performance of 5G Ultra Wideband, the fastest 5G in the world, in 50+ cities.
• This is 5G from America’s most reliable network.2
• To learn more about Verizon 5G, visit verizon.com/5G.

1. 5G Ultra Wideband available only in parts of select cities. 5G Nationwide available in 1,800+ cities. Global claim from May 2020, based on Opensignal independent analysis of mobile measurements recorded during the period January 31 – April 30, 2020. © 2020 Opensignal Limited.
2. America’s most reliable network based on rankings from the RootMetrics® US National RootScore® Report: 1H 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Verizon.

International plans

Remember, calling Mexico and Canada and using your talk, text and data1 when in Mexico and Canada is included in the Start Unlimited, Play More Unlimited, Do More Unlimited and Get More Unlimited plans.

While in the US

With our international long-distance calling plans, you can choose unlimited calling or select a country and get an allowance of minutes every month.

If you choose not to add a plan, you’ll be charged standard international long-distance rates starting from 49¢ per minute.3

Sending a text or multimedia message is included in the Verizon Plan and all Unlimited plans.

Visit verizon.com/international for a complete list of destinations and rates.
Visit verizon.cellmaps.com for complete international coverage details.
International options are only available with a qualifying domestic plan.

1. 4G LTE world-capable device required. Calls to international numbers, other than the country traveling in, will be charged standard international long-distance rates. 4G data speeds are available for the first 0.5 GB used in each 24-hour session; any additional data used will be reduced to 2G speeds for that 24-hour session. TravelPass service may be removed or data speeds may be slowed, if international talk, text or data usage exceeds 50% of total talk, text or data usage over any 60-day period.
2. When you have a plan with Unlimited Talk in the US; domestic airtime applies.
3. Rates vary by destination. See verizon.com/ild.
4. Not available on select plans.
5. Multimedia messages to/from Mexico and Canada numbers and text messages to/from Canada numbers deduct from your domestic messaging plan. Text messages sent/received while in Canada count as domestic. Text messages sent/received while in Mexico deduct from International packages.
6. Multimedia messaging rates are the same as in the US, plus international data roaming charges. To see supported countries, go to verizon.com/international.

Traveling outside the US

We have a range of options to choose from. If you want the freedom to use your device as you want while you’re abroad, we recommend TravelPassSM.

1.TravelPass—for when you want to use your device as you wish

Stay in touch with what matters while traveling. With TravelPass, use your plan as you do at home. You only pay a daily fee on the days you use your phone. To add TravelPass, text TRAVEL to 4004.

2. Monthly International Plan—for occasional device use while abroad

Choose between a plan that automatically expires after one month or a recurring monthly plan.

3. Pay As You Go—if you don’t add a plan and you use your device abroad

Talk rates start at 99¢/min. Messaging6 is 50¢/text sent and 5¢/text received. Data for all countries is $2.05/MB.

World-enabled device required to use your device outside the US.

Optional services pricing

For Nationwide Messaging Plans designed specifically for deaf or hard-of- hearing customers, visit verizon.com/accessibility.

Text and multimedia messages are billed when received, whether or not you open them.

Data usage applies to Tones, VZ Navigator, Verizon Cloud, Verizon Smart Family Premium, Premium Visual Voicemail and Mobile Email, and will be charged according to your data package.

1. Data usage will be billed according to your data plan. Usage may vary; average is approximately 125 MB/mo. Not available with international plans, including Mexico & Canada.
2. Subject to additional terms and conditions, which can be viewed at verizon.com/support/verizon-smart-family-legal.
3. Coverage becomes effective 48 hours after enrollment in the program.
4. Subject to additional terms and conditions, which can be viewed at verizon.com/support/cloud-legal.
5. Verizon Cloud is available on any Android and iOS smartphones and tablets and accessible on any PC or Mac.
6. Compatible device required; features included vary by device. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to access all settings; eligible devices may also manage block settings through My Verizon.

Download the My Verizon app.

More Rewards. More Access. Up Is More.

More choices. Every month and then some.

Enroll through the My Verizon app or by visiting verizon.com/rewards/verizon- up/

Total Mobile Protection

Total Mobile Protection provides coverage for loss, theft, damage (including liquid) and post- warranty defects. Plus, the following benefits are also included for select smartphones, subject to parts/inventory availability:

• Same-day device replacement and setup
  Get your replacement device delivered and set up the very same day it’s lost, stolen or damaged.¹

• Unlimited and fast cracked-screen repair
  Get your screen fixed for only $29 as soon as the same day, each time you need it.²

• Battery replacement
  Get help fast at a Verizon Authorized Repair Facility.³

Eligibility for the above benefits will be determined at the time of claim approval.

Tech Coach Get live, on-demand access to Tech Coach experts who can help you optimize your device and answer virtually any question.

The above benefits are provided under Total Mobile Protection (TMP). Same-day device replacement and setup is available only when enrolled in Verizon Protect or TMP.
You have only 30 days from device activation to enroll.

1. Available in select locations, which are subject to change at any time. Availability of same-day device replacement and setup is contingent on certain criteria including claim approval time, customer address and technician availability.
2. Available in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Visit phoneclaim.com/verizon to check current device eligibility.
3. Battery replacement provided under the Verizon Wireless Extended Warranty program is available in select locations. In Florida, battery replacement coverage is provided by the insurance program (device replacement deductible and claim limit apply). Eligibility determined at the point of claim.

Verizon Protect

(Not available in New York or for New York customers.)

Verizon Protect offers device protection, security and technical support for your digital lifestyle. It covers not only your eligible devices but also protects your personal data and helps you manage calls.

In addition to the device protection benefits, Verizon Protect includes:

Digital Secure 4

A one-stop suite of privacy and security tools for your smartphones and home computers.5

• Security and privacy
  Protect your smartphones, tablets and home computers from online threats, and get around-the-clock peace of mind. Avoid risky websites and downloads, block and remove malware and viruses and identify which mobile apps are accessing your private info.5

• Wi-Fi security and protection
  Connect to public Wi-Fi with confidence. Safe Wi-Fi’s advanced VPN technology makes your Wi-Fi connection secure and private.5

• Identity theft monitoring
  Your identity should only belong to you. Take control with always-on ID monitoring, dark web surveillance, theft alerts and recovery tools.5

Call Filter Plus 4

Screen unwanted calls and shut down spam.

• Identify unknown numbers
  Answer with confidence with Caller ID and real-time spam alerts. Get more control by blocking unwanted calls by risk level, a personal spam and block list and spam lookupfeature.6

4. These features are offered solely by Verizon and are not part of the insurance program.
5. Only smartphones are eligible. Select features may be accessed on tablets and computers. OS restrictions apply: Android 4.4+ and iOS 11+. Digital Secure app download required; enroll in identity theft monitoring via the app. Verizon does not monitor all transactions and cannot protect against all identity theft. Customer should contact the three national credit bureaus to monitor credit report.
6. Compatible smartphone required; features included vary by device. Tablets, smartwatches and basic phones not supported. The following OS requirements apply: Android 9.4.0+ and iOS 2.1.1+. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls.

Hum helps you stay safer and more connected.

Get help when it matters most with 24/7 Roadside Assistance and Crash Response. Plus you can stay on top of your car’s health, maintenance and more.

Activation fee and equipment charges apply per device. Other taxes and fees may apply. New activations are subject to credit review. Two-year subscription may be required, in which case you may cancel the service for any reason within 14 days of activation. Beginning day 15, early cancellation fee of up to $120 for Hum+/ $175 for HumX applies with a 2-yr subscription. HumX is available via Verizon Wireless; HumX service operates on 4G LTE network only and requires data usage.

Not all products are available in all areas. Roadside Assistance provided by Signature Motor Club, Inc., up to 4 events per year. Many services require GPS service and/or network availability, not available in all locations. Not all incidents or problems will be detected. Compatible vehicle model restrictions apply. Automotive discount services not available to residents of AR, CA, DE, MT, NE, NV, NM, OK, SC, TN, VA, WI and WY.

Hum+

The Hum+ Connected Car system gives you more on top of the 24/7 Roadside Assistance and automatic Crash Response, including insights into your vehicle’s health with diagnostics, maintenance reminders and Mechanics Hotline.

Hum x

A premium connected car experience now with Google Assistant, Hum× offers Wi- Fi Hotspot, Bluetooth® speaker and NumberShare. Easily access 24/7 roadside and emergency support with the push of a button. If Hum detects a crash, emergency help can be sent and communicate with you through the speaker.

Visit verizon.com/solutions-and-services/hum/ to learn more.

Customer Agreement & Important Information

Additional plan information

Minimum contract term: Each line requires a month-to-month or two-year contract.
Activation/upgrade fees: Up to $40 per line.

Early termination fees: The early termination fee is up to $175, or up to $350 if your contract term results from your purchase of an advanced device (e.g., a smartphone or netbook).

Taxes, surcharges and fees: The market you’re in determines taxes, surcharges and fees, such as E911 and gross receipt charges. As of July 1, 2020, they can add between 10% and 42% to your standard monthly access and other charges (excludes 5G Home). As of July 1, 2020, monthly Federal Universal Service (26.5% of the interstate and international telecom charges; varies quarterly based on FCC rate), Regulatory (21 cents per voice line, 2 cents per data only line) and Administrative (effective August 5, 2020: $1.95 per voice line, 6 cents per data-only line) charges are Verizon Wireless charges, not taxes, and are subject to change. For more details on these charges, call 1.888.684.1888.

Business customers: Business customers who sign a Major Account Agreement should review that agreement to determine any applicable early termination, activation or upgrade fees.

Customer Agreement
(Para una copia de este documento en español, visite nuestro website: verizon.com/espanol)
Thanks for choosing Verizon. In this Customer Agreement (“Agreement”), you’ll find important information about your wireless Service, including:

• our ability to make changes to your Service or this Agreement’s terms,
• our liability if things don’t work as planned and how any disputes between us must be resolved in arbitration or small claims court.

My Service
Your Service terms and conditions are part of this Agreement. Your Plan includes your monthly allowances and features, where you can use them (your “Coverage Area”), and their monthly and pay-per-use charges. You can also subscribe to several Optional Services, like international service plans or equipment protection services. Together, your Plan, features you use and any Optional Services you select are your Service. Your billing and shipping addresses, and your primary place of use, must be within the areas served by the network Verizon owns and operates. The current version of this Agreement and the terms and conditions for your Service are available online at verizon.com.

A description of permitted and prohibited uses for calling and Data Services is available online at verizon.com/support/important-plan-information; prepaid customers should visit verizon.com/support/prepaid-customer-info-legal.

By using the Service, you are agreeing to every provision of this Agreement whether or not you have read it. This agreement also applies to all lines on your account and anyone who uses your Service.

Cancellation
You can cancel a line of Service within 14 days of accepting this Agreement without having to pay an early termination fee as long as you return, within the applicable return period, any equipment you purchased from us or one of our authorized retailers at a discount in connection with your acceptance of this Agreement, but you’ll still have to pay for your Service through that date. If you signed up for Prepaid Service, no refunds will be granted after 14 days or if your account has been activated. See verizon.com/support/return- policy/ for complete details and information on returning your equipment.

My privacy
Accepting this Agreement means that you also agree to our Privacy Policy, available at verizon.com/privacy, which describes the information we collect, use and share. The policy also informs you about your ability to limit ways we use information we have about you. We will notify you or ask for your permission, as appropriate, if we plan to use your information for additional purposes. It is your responsibility to let the people who connect devices through your mobile hotspot, Jetpack or wireless router know that we will collect, use and share information about their device and use of the Service as described in our Privacy Policy.

If you subscribe to Service for which usage charges are billed at the end of the billing period (“Postpay Service”), or have a device payment installment agreement, we may investigate your credit history at any time in connection with the service subscription or device payment installment agreement. If you’d like the name and address of any credit agency that gives us a credit report about you, just ask.

Many services and applications offered through your device may be provided by third parties. You should review the applicable terms and privacy policy before you use, link to or download a service or application provided by a third party.

You agree that Verizon and collections agencies that work on our behalf may contact you about your account status, including past due or current charges, using prerecorded calls, email and calls or messages delivered by an automatic telephone dialing system to any wireless phone number, other contact number or email address you provide.

Verizon will treat any email address you provide as your private email that is only accessible by you; you acknowledge that we may send you receipts, notices and other documents regarding your service to this email address. Unless you notify us that your wireless service is based in a different time zone, calls will be made to your cellular device during permitted calling hours based upon the time zone affiliated with the mobile telephone number you provide.

What happens if my Postpay Service is canceled before the end of my contract term?

If you’re signing up for Postpay Service, you’re agreeing to subscribe to a line of Service either on a month-to-month basis or for a minimum contract term, as shown on your receipt or order confirmation. (If your Service is suspended without billing or at a reduced billing rate, that time doesn’t count toward completing your contract term.) Once you’ve completed your contract term, you’ll automatically become a customer on a month-to-month basis for that line of Service.

If your line of service has a contract term and you cancel that line, or if we cancel it for good cause, during that contract term, you’ll have to pay an early termination fee. If your contract term results from your purchase of an advanced device, your early termination fee will be $350, which will decline by $10 per month upon completion of months 7 – 17, $20 per month upon completion of months 18 – 22, $60

upon completion of month 23 and will be $0 upon completion of the contract term. For other contract terms, your early termination fee will be $175, which will decline by $5 per month upon completion of months 7 – 17, $10 per month upon completion of months 18 – 22, $30 upon completion of month 23 and will be $0 upon completion of your contract term. Cancellations will become effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred until then. Also, if you bought your wireless device from an authorized agent or third-party vendor, you should check whether it charges a separate termination fee.
If you purchased a device on a monthly installment agreement and cancel service, you should check that agreement to determine if you may have to immediately pay off the balance.

Your mobile number and porting
You may be able to transfer, or “port,” your wireless phone number to another carrier. If you port a number from us, we’ll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won’t be able to use our service for that number, but you’ll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation. If you’re a Prepaid customer, you won’t be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don’t have any rights to your wireless phone number, except for any right you may have to port it. After a line of service is disconnected, for any reason, the disconnected Mobile Telephone Number (MTN) may not be suspended or otherwise reserved and may not be able to be recovered.

Can I have someone else manage my Postpay account?
No problem—just tell us by phone, in person or in writing. You can appoint someone to manage your Postpay account. The person you appoint (the Account Manager) will be able to make changes to your account, including adding new lines of Service, buying a new wireless device(s) on a device payment agreement based upon your credit history, billing certain services and accessories to your account, and extending your contract term. Any changes that person makes will be treated as modifications to this Agreement.

Can Verizon change this Agreement or my Service?
We may change prices or any other term of your Service or this Agreement at any time, but we’ll provide notice first, including written notice if you have Postpay Service. If you use your Service after the change takes effect, that means you’re accepting the change. If you’re a Postpay customer and a change to your Plan or this Agreement has a material adverse effect on you, you can cancel the line of Service that has been affected within 60 days of receiving the notice with no early termination fee if we fail to negate the change after you notify us of your objection to it. Notwithstanding this provision, if we make any changes to the dispute resolution provision of this Agreement, such changes will not affect the resolution of any disputes that arose before such change.

My wireless device
Your wireless device must comply with Federal Communications Commission regulations, be certified for use on our network and be compatible with your Service. Please be aware that we may change your wireless device’s software, applications or programming remotely, without notice. This could affect your stored data, or how you’ve programmed or use your wireless device. By activating Service that uses a SIM (Subscriber Identity Module) card, you agree we own the intellectual property and software in the SIM card, that we may change the software or other data in the SIM card remotely and without notice, and we may utilize any capacity in the SIM card for administrative, network, business and/or commercial purposes. In order to mitigate theft and other fraudulent activity, newly purchased devices may be locked to work exclusively on the Verizon Network for 60 days. For more information, visit verizon.com/support/device-unlocking-policy

Internet access
If you download or use applications, services or software provided by third parties (including voice applications), 911 or E911, or other calling functionality, may work differently than services offered by us or may not work at all. Please review all terms and conditions of such third-party products. Verizon Wireless is not responsible for any third-party information, content, applications or services you access, download or use on your device. You are responsible for maintaining virus and other internet security protections when accessing these third-party products or services. For additional information, visit the Verizon Content Policy at responsibility.verizon.com/contentpolicy. To learn about content filtering and how you may block materials harmful to minors, visit verizon.com/solutions- and-services/content-filters. For information about our network management practices for our broadband internet access services, visit verizon.com/about /our-company/open-internet.

Where and how does Verizon wireless Service work?
Wireless devices use radio transmissions, so unfortunately you can’t get Service if your device isn’t in range of a transmission signal. And please be aware that even within your Coverage Area, many things can affect the availability and quality of your Service, including network capacity, your device, terrain, buildings, foliage and weather.

How does Verizon calculate my charges?
You agree to pay all access, usage and other charges that you or any other user of your wireless device incurred. If multiple wireless devices are associated with your account, you agree to pay all charges incurred by users of those wireless devices. For charges based on the amount of time used or data sent or received, we’ll round up any fraction to the next full minute or, depending on how you’re billed for data usage, the next full megabyte or gigabyte. For outgoing calls, usage time starts when you first press Send or the call connects to a network, and for incoming calls, it starts when the call connects to a network (which may be before it rings). Usage time may end several seconds after you press End or after the call disconnects. For calls made on our network, we charge only for calls that are answered, including by machines. For Postpay Service, usage cannot always be processed right away and may be included in a later bill, but the usage will still count toward your allowance for the month when the Service was used.

What charges are set by Verizon?
Our charges may also include Federal Universal Service, Regulatory and Administrative Charges, and we may also include other charges related to our governmental costs. We set these charges; they aren’t taxes, they aren’t required by law, they are not necessarily related to anything the government does, they are kept by us in whole or in part, and the amounts and what they pay for may change. For more information, visit verizon.com/support/surcharges/.

Government taxes, fees and surcharges
You must pay all taxes, fees and surcharges set by federal, state and local governments. Please note that we may not always be able to notify you in advance of changes to these charges.

What is roaming?
You’re “roaming” whenever your wireless device connects to a network outside your Coverage Area or connects to another carrier’s network, which could happen even within your Coverage Area. There may be higher rates or extra charges (including charges for long distance, tolls or calls that don’t connect), and your data service may be limited or slowed when roaming.

How can I prevent unintended charges on my bill?
Many services and applications are accessible on or through wireless devices, including purchases of games, movies, music and other content. Some of these services are provided by Verizon. Others are provided by third parties that may offer the option to bill the charges to your Verizon bill or other methods of payment. Charges may be one-time or recurring. The amount and frequency of the charges will be disclosed to you or the person using your device or a device associated with your account at the time a purchase is made. If the purchaser chooses to have the charges billed to your account, such charges will become part of the amount due for that billing cycle. Verizon offers tools to block or restrict these services, and to block all billing for third- party services on your Verizon wireless bill, at verizon.com/myverizon. We do not support calls to 900, 976 and certain other international premium rate numbers.

How and when can I dispute charges?
If you’re a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you’re disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you’re a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred.

YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZON.COM), WITHIN THE 180-DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

What are my rights for dropped calls or interrupted Service?
If you drop a call in your Coverage Area, redial. If it’s answered within 5 minutes, call us within 90 days if you’re a Postpay customer or within 45 days if you’re a Prepaid customer, and we’ll give you a 1-minute airtime credit. If you’re a Postpay customer and you lose Service in your Coverage Area for more than 24 hours in a row and we’re at fault, call us within 180 days and we’ll give you a credit for the time lost. Please be aware that these are your only rights for dropped calls or interrupted Service.

Billing and payments
If you’re a Postpay customer and we don’t get your payment on time, we will charge you a late fee of up to 1.5% per month (18% per year) on the unpaid balance, or a flat $5 per month, whichever is greater, if allowed by law in the state of your billing address. (If you choose to have your Service billed by another company [pursuant to a Verizon-approved program], late fees are set by that company and may be higher than our late fees.) Late fees are part of the rates and charges you agree to pay. If you fail to pay on time and we refer your account(s) to a third party for collection, a collection fee will be assessed and will be due at the time of the referral to the third party. The fee will be calculated at the maximum percentage permitted by applicable law, not to exceed 18%. We may require a deposit at the time of activation or afterward, or an increased deposit. We’ll pay simple interest on any deposit at the rate the law requires. We may apply deposits or payments in any order to any amounts you owe us on any account. If your final credit balance is less than $1, we will refund it only if you ask. If your service is suspended or terminated, you may have to pay a fee to have service reactivated.

If you’re a Prepaid customer, you may replenish your balance at any time before the expiration date by providing us with another payment. If you maintain a Prepaid account balance, it may not exceed $1,000 and you may be prevented from replenishing if your balance reaches $1,000. We may apply your payments to any amounts you may owe us if your earlier account replenishment payments had been reversed. If you do not have sufficient funds in your account to cover your Service, and sufficient funds are not added within 60 days, your account will be canceled and any unused balance will be forfeited.

We may charge you up to $25 for any returned check. If you make a payment, or make a payment arrangement, through a call center representative, we may charge you an Agent Assistance Fee of $7.

What if my wireless device gets lost or stolen?
We’re here to help. It’s important that you notify us right away, so we can suspend your Service to keep someone else from using it. If you’re a Postpay customer and your wireless device is used after the loss or theft but before you report it, and you want a credit for any charges for that usage, we’re happy to review your account activity and any other information you’d like us to consider. Keep in mind that you may be held responsible for the charges if you delayed reporting the loss or theft without good reason, but you don’t have to pay any charges you dispute while they are being investigated. If you are a California customer and we haven’t given you a courtesy suspension of recurring monthly charges during the past year, we’ll give you one for 30 days or until you replace or recover your wireless device, whichever comes first.

What are Verizon’s rights to limit or end Service or end this Agreement?
We can, without notice, limit, suspend or end your Service or any agreement with you for any good cause, including, but not limited to: (1) if you: (a) breach this agreement; (b) resell your Service; (c) use your Service for any illegal purpose, including use that violates trade and economic sanctions and prohibitions promulgated by any US governmental agency; (d) install, deploy or use any regeneration equipment or similar mechanism (for example, a repeater) to originate, amplify, enhance, retransmit or regenerate an RF signal without our permission; (e) steal from or lie to us; or, if you’re a Postpay customer; (f) do not pay your bill on time; (g) incur charges larger than a required deposit or billing limit, or materially in excess of your monthly access charges (even if we haven’t yet billed the charges); (h) provide credit information we can’t verify; (i) are unable to pay us or go bankrupt; or (j) default under any device financing agreement with Verizon; or (2) if you, any user of your device or any line of service on your account, or any account manager on your account: (a) threaten, harass, or use vulgar and/or inappropriate language toward our representatives; (b) interfere with our operations; (c) “spam,” or engage in other abusive messaging or calling; (d) modify your device from its manufacturer’s specifications; or (e) use your Service in a way that negatively affects our network or other customers. We can also temporarily limit your Service for any operational or governmental reason.

Am I eligible for special discounts?
If you’re a Postpay customer, you may be eligible for a discount if you are and remain affiliated with an organization that has an agreement with us. Unless your discount is through a government employee discount program, we may share certain information about your Service (including your name, your wireless telephone number and your total monthly charges) with your organization from time to time to make sure you’re still eligible. We may adjust or remove your discount according to your organization’s agreement with us, and remove your discount if your eligibility ends or your contract term expires. In any case, this won’t be considered to have a material adverse effect on you.

DISCLAIMER OF WARRANTIES
We make no representations or warranties, express or implied, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about your Service, your wireless device, or any applications you access through your wireless device. We do not warrant that your wireless device will work perfectly or will not need occasional upgrades or modifications, or that it will not be negatively affected by network-related modifications, upgrades or similar activity.

WAIVERS AND LIMITATIONS OF LIABILITY
You and Verizon both agree to limit claims against each other solely to direct damages. That means neither of us will claim any damages that are indirect, special, consequential, incidental, treble or punitive. For example, disallowed damages include those arising out of a Service or device failure, unauthorized access or changes to your account or device, or the use of your account or device by others to authenticate, access or make changes to a third-party account, such as a financial or cryptocurrency account, including changing passwords or transferring or withdrawing funds. This limitation and waiver will apply regardless of the theory of liability. It also applies if you bring a claim against one of our suppliers, to the extent we would be required to indemnify the supplier for the claim. You agree we aren’t responsible for problems caused by you or others, or by any act of God. You also agree we aren’t liable for missed or deleted voicemails or other messages, or for any information (like pictures) that gets lost or deleted if we work on your device. If another wireless carrier is involved in any problem (for example, while you’re roaming), you also agree to any limitations of liability that it imposes.

HOW DO I RESOLVE DISPUTES WITH VERIZON?
WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US.

YOU AND VERIZON BOTH AGREE TO RESOLVE DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES MAY BE DIFFERENT, AN ARBITRATOR CAN AWARD YOU THE SAME DAMAGES AND RELIEF, AND MUST HONOR THE SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES, AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH AGREE THAT:
(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES, ANY DISPUTE THAT IN ANY WAY RELATES TO OR ARISES OUT OF THIS AGREEMENT, OR FROM ANY EQUIPMENT, PRODUCTS AND SERVICES YOU RECEIVE FROM US, OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS OR SERVICES, OR FROM OUR EFFORTS TO COLLECT AMOUNTS YOU MAY OWE US FOR SUCH PRODUCTS OR SERVICES, INCLUDING ANY DISPUTES YOU HAVE WITH OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) OR BETTER BUSINESS BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU MAY HAVE TO THE ATTENTION OF FEDERAL, STATE OR LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS, THEY CAN SEEK RELIEF AGAINST US FOR YOU. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US.

(2) UNLESS YOU AND VERIZON AGREE OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER $10,000, THE AAA’S CONSUMER ARBITRATION RULES WILL APPLY. FOR CLAIMS OF $10,000 OR LESS, THE PARTY BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S CONSUMER ARBITRATION RULES OR THE BBB’S RULES FOR BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN GET PROCEDURES, RULES AND FEE INFORMATION FROM THE AAA (WWW.ADR.ORG), THE BBB (WWW.BBB.ORG) OR FROM US. FOR CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE.

(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB PROCEDURES OR RULES WOULD. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR PRAYERS FOR RELIEF MAY BE MAINTAINED IN ANY ARBITRATION HELD UNDER THIS AGREEMENT. ANY QUESTION REGARDING THE ENFORCEABILITY OR INTERPRETATION OF THIS PARAGRAPH SHALL BE DECIDED BY A COURT AND NOT THE ARBITRATOR.

(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER THIS AGREEMENT, THE PARTY SEEKING ARBITRATION MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING THE ARBITRATION. NOTICE TO VERIZON SHOULD BE SENT TO VERIZON WIRELESS DISPUTE RESOLUTION MANAGER, ONE VERIZON WAY, BASKING RIDGE, NJ 07920. THE NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. WE’LL REIMBURSE ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE FILING FEE, VERIZON WILL PAY THE FEE DIRECTLY TO THE AAA OR BBB. IF THAT ARBITRATION PROCEEDS, WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR FEES CHARGED LATER.

(5) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN SETTLEMENT OFFER ANYTIME BEFORE THE ARBITRATION HEARING. THE AMOUNT OR TERMS OF ANY SETTLEMENT OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN $5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO PAY ANY REASONABLE ATTORNEYS’ FEES AND EXPENSES, REGARDLESS OF WHETHER THE LAW REQUIRES IT FOR YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN $5,000, THEN WE WILL PAY YOU ONLY THAT AMOUNT.

(6) AN ARBITRATION AWARD AND ANY JUDGMENT CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.

(7) IF FOR SOME REASON THE PROHIBITION ON CLASS ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE ENFORCED AS TO ALL OR PART OF A DISPUTE, THEN THE AGREEMENT TO ARBITRATE WILL NOT APPLY TO THAT DISPUTE OR PART OF THE DISPUTE.

(8) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND VERIZON AGREE THAT THERE WILL NOT BE A JURY TRIAL. YOU AND VERIZON UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT IN ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT.

About this Agreement
If either you or we don’t enforce our rights under this agreement in one instance, that doesn’t mean you or we won’t or can’t enforce those rights in any other instance. You cannot assign this Agreement or any of your rights or duties under it without our permission. However, we may assign this Agreement or any debt you owe us without notifying you. If you’re a Postpay customer, please note that many notices we send to you will show up as messages on your monthly bill. If you have online billing, those notices will be deemed received by you when your online bill is available for viewing. If you get a paper bill, those notices will be deemed received by you three days after we mail the bill to you. If we send other notices to you, they will be considered received immediately if we send them to your wireless device, or to any email or fax number you’ve given us, or after three days if we mail them to your billing address. If you need to send notices to us, please send them to the customer service address on your latest bill.

If you’re a Prepaid customer and we send notices to you, they will be considered received immediately if we send them to your wireless device or to any email you’ve given us, or if we post them as a precall notification on your Service, or after three days if we mail them to the most current address we have for you. If you need to send notices to us, please send them to the Customer Service Prepaid address at verizon.com/contactus.

If any part of this agreement, including anything regarding the arbitration process (except for the prohibition on class arbitrations as explained in part 8 of the dispute resolution section above), is ruled invalid, that part may be removed from this agreement.

This agreement and the documents it incorporates form the entire agreement between us. You can’t rely on any other documents, or on what’s said by any Sales or Customer Service Representatives, and you have no other rights regarding Service or this agreement. This Agreement isn’t for the benefit of any third party except our parent companies, affiliates, subsidiaries, agents, and predecessors and successors in interest. Except where we’ve agreed otherwise elsewhere in this agreement, this agreement and any disputes covered by it are governed by federal law and the laws of the state encompassing the area code of your wireless phone number when you accepted this agreement, without regard to the conflicts of laws and rules of that state.

Important information

The services described in this brochure are subject to the following terms and conditions, as applicable.

• Credit approval required.

• To block access to certain content or services, call Customer Service or visit verizon.com/myverizon, where you can block users on your account from using or making purchases in Games, Media Center, Mobile Web and third-party applications and services.

• When you call someone, his or her phone may show your name and wireless phone number. If you want to block this Caller ID, dial 67 before each call, or order per-line call blocking (just dial 82 to unblock) where available. You can’t block Caller ID for some of the numbers you may call, such as toll-free numbers.

• When you set up and listen to your Voicemail from your wireless phone, your account will be billed at regular plan rates, just as if you were making a regular call.

• 700-Minute Plan for basic phones
  Limited Mobile to Mobile Calling with Limited Night & Weekend: Does your Plan have limited Mobile to Mobile Calling and limited Night & Weekend allowances? If so, then when you make a Mobile to Mobile call during Night & Weekend hours, your allowance minutes will be used in the following order: 1) Mobile to Mobile Calling, 2) Night & Weekend and 3) Anytime Allowance.

• Data Services
  Verizon Wireless charges you for all data and content sent or received using our network (including any network overhead and/or Internet Protocol overhead associated with content sent or received), as well as resolution of Internet Protocol addresses from domain names. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re- initiate data sessions without your pressing or clicking the Send or connect button. Data sessions automatically terminate after 24 hours. A data session is inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a data-only plan and use voice service, domestic voice calls will be billed at 25¢/minute.

We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image and video files in the compression process, and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit verizon.com/about/our-company/open-internet.

Check the terms of the Plan you selected to determine if using your smartphone as a Mobile Hotspot (Wi-Fi or tethering) requires an additional fee or is included as part of your service.
Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charges will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the return period, by accessing My Verizon online or by contacting Customer Service.

Data Services: permitted uses
You can use our Data Services for accessing the Internet and for such things as: (i) internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: prohibited uses
You may not use our Data Services for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other US government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.

We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using data plans or add-ons in a manner that adversely impacts our network.

We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. (See verizon.com/privacy.)

Unlimited Anytime Minutes
Unlimited Anytime Minutes are for direct-dialed, uninterrupted live dialogue between two individuals. Broadcasts, chat and party lines, auto-dialed calls, telemarketing and similar services are prohibited.

Text and multimedia messaging
Check out verizon.com/support/terms/products/ messaging.html for the Text and Multimedia Messaging Terms and Conditions. Keep in mind that if you cancel a picture or video message after pressing Send, partial content may be delivered. You can control receipt of multimedia messages using the “prompt mode” feature on your phone.

Data-only plans: Text Messaging available at standard rates. For some PC Card, ExpressCard, USB Modem, Mobile Hotspot and Mobile Broadband Built-In notebook/netbook devices and tablets, if you don’t utilize VZAccess Manager (or an SMS-capable connection manager), you will be billed for text messages that are sent to you, but you will not be able to receive them. When using some Mobile Hotspots, you must be connected via the provided USB cable to receive text messages; if you are connected via Wi-Fi using one of these devices, you will be billed for text messages that are sent to you, but you will not receive them. Messaging Block is available upon request.

Optional services terms and conditions

Messaging programs
Messaging programs use unique five- or six-digit numbers, called “short codes.” They are provided by third parties, and we are not responsible for any content, information or services provided by third-party services through these programs. The programs and opt-in requirements vary. Short codes, whether sent or received, may be subject to standard messaging charges.
To opt out at any time, send the words CANCEL, END, QUIT, STOP or UNSUBSCRIBE to the applicable short code. To get more information, including contact details for the third-party sponsor, send the word HELP to the short code. Some programs may be subject to additional terms and conditions. No credits or pro-rating will be applied.

Name ID
Some Verizon Wireless services allow customers to determine how their names, mobile phone numbers and other personal information (“Name ID”) appear to the person receiving the call. Verizon Wireless does not prescreen Name ID information that you submit when using these services. To use these services, you must represent and warrant to Verizon Wireless that the information you provide is accurate; not intended to offend, impersonate, misinform or mislead others; and does not infringe or violate someone else’s rights or violate the law, rules or regulations with regard to privacy, intellectual property or otherwise.

Customers may also be able to download software applications offered by unaffiliated third-party providers that manipulate or “spoof” the Name ID that appears to the person receiving the call. Verizon Wireless does not prescreen the third-party applications that you may download. However, you should review any applicable third-party terms and conditions before subscribing to or using such services.

Verizon Wireless has the right, in its sole discretion, to refuse to pass or to remove any Name ID information and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause. Submitting misleading or inaccurate information to Verizon Wireless or a third-party provider, or misuse of your wireless device, with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.

Push to Talk Plus
Push to Talk calls take place only between Verizon Wireless subscribers with this add-on.

Best performance: For the best Push to Talk performance, all callers on a Push to Talk session must have a device that supports EV-DO Rev. A and receive EV-DO service. Smartphones should be connected to LTE network for best performance. A Push to Talk call is terminated by pressing End or after 15 seconds of inactivity.

General use: While you are on a Push to Talk call, voice calls will go directly to Voicemail for 3G basic devices. When you are on a voice call, you can’t receive a Push to Talk call. You can’t prevent others from adding your number to their Push to Talk contact list.

Only one person at a time can speak during Push to Talk calls. When you use your phone keypad to make a Push to Talk call, you must enter the 10-digit phone number of the called party.

Presence information may not be available for all Push to Talk contacts. The accuracy of presence information may be affected by the network registration status of a Push to Talk contact.

Verizon Roadside Assistance
Verizon Roadside Assistance service is available for legally registered light passenger vehicles (e.g., sedans, coupes, motorcycles, convertibles, SUVs, light-duty pickups, etc.). Coverage does not include service of any kind on vehicles used for commercial purposes or using dealer tags. For every line enrolled, you can only make four calls per year for Verizon Roadside Assistance service.

Verizon Roadside Assistance services are provided by Signature Motor Club, Inc. (in California, Signature Motor Club of California, Inc.), subsidiaries of Allstate Enterprises, LLC, an independent company contracted to provide roadside assistance to Verizon Wireless customers. You can receive Verizon Roadside Assistance service two days after the feature is added.

International Long Distance
You need International Eligibility to make international calls to most countries, but you can make calls to some North American destinations without it. Additional surcharges may apply when calling certain countries; see verizon.com/global for details.

Plan and add-on discounts
You may be able to receive a monthly access discount based on where you work or through an organization with which you are affiliated. Unless otherwise noted, plans with a monthly access fee or monthly account access fee of $34.99 or higher and data add-ons $24.99 or higher when added to such plans are eligible for discounts, except for military and veterans discounts. Line-level access fees and data-only plans are not eligible for discounts. Please speak with a Verizon Wireless Sales Representative, or your organization’s telecom administrator, for more information about discounts you may be eligible for. For information about our business programs, please speak to a Verizon Wireless Business Specialist or call 1.800.VZW.4BIZ.

Account manager

Sharing your account access
Adding an account manager gives another person access to your account information and authority to manage your account. Account managers can perform all transactions except for:

• Change account password
• Add/change account manager

Wireless Safety & Assistance

Important information on radio frequency emissions and responsible driving
You can find important and useful information on radio frequency emissions and responsible driving in our stores, in the Important Consumer Information brochure included in your equipment box and on our website. Visit verizon.com and click on the links at the bottom of the home page.

Location Information
Your wireless device can determine its (and your) physical, geographical location (“Location Based Services” or LBS) and can associate your device’s physical location with other data. You have the ability to enable or disable access to such services. By enabling location settings on your device, you are permitting applications on your device to use LBS through software, widgets or peripheral components you choose to download, add or attach to your wireless device or through web access, messaging capabilities or other means, and you are authorizing Verizon Wireless to collect, use and disclose your Location Information as appropriate to provide you with any location services that you enabled. To limit potential unauthorized access to your Location Information, Verizon Wireless offers various mechanisms and settings to manage access to location data. You should review each application’s settings to determine whether you want to enable LBS for that application.

FCC rules and regulations
The Federal Communications Commission (FCC) requires that wireless phones be operated in accordance with FCC rules and regulations and under supervision of the licensee.

FCC notice regarding transmission of Wireless Emergency Alerts (Commercial Mobile Alert Service)
Verizon Wireless has chosen to offer Wireless Emergency Alerts within portions of its service area, as defined by the terms and conditions of its service agreement, on Wireless Emergency Alert-capable devices. There is no additional charge for these Wireless Emergency Alerts. Wireless Emergency Alerts may not be available on all devices or in the entire service area or if a subscriber is outside of the Verizon Wireless service area. For details on the availability of this service and Wireless Emergency Alert-capable devices, please ask a Sales Representative or visit verizon.com/govalerts.

Security deposit
You may have been asked to leave a security deposit at the time you activated your wireless service. You are eligible to receive your security deposit back at the end of one year of uninterrupted service, or upon termination of your service. Your deposit will automatically be refunded after one year, including interest, provided that you have kept your account in “good standing” (this means that you paid your bill continuously for one year in a timely manner). This refund may take up to three billing cycles to be processed. Should you be disconnected at any time during the first year for lack of payment, you forfeit any interest accrued during that time frame. If you terminate your service but have not paid your final bill, the deposit will be applied to your account, and you will receive any remaining funds. If your service is terminated after the initial 14-day return and exchange period but before the end of your minimum term, your deposit will be applied against the early termination fee in addition to any outstanding balance before a check is processed.

4G LTE device not purchased from Verizon Wireless
You may activate any 4G LTE device that has been certified by Verizon Wireless to be compatible with our 4G LTE network, including devices not purchased directly from Verizon Wireless. If you did not purchase your device from Verizon Wireless, please be aware that certification of a device for use on the Verizon Wireless network does not mean that Verizon Wireless has made any determination as to the function, call quality or other functionality provided by the device. The device provider is solely responsible for the representations of its product function, functionality, pricing and service agreements. Verizon Wireless does not in any way warrant that the certified device (a) will operate or operate without error on the network (including the network of any other carrier accessed while roaming or otherwise) or with available Verizon Wireless branded products and services; (b) will operate without the need for periodic upgrades or modifications to the certified device; (c) will operate indefinitely on the network; (d) will not be subject to service disruptions or interruptions due to government regulation, system capacity, coverage limitations, radio signal interference or other anomalies; or (e) will not be adversely affected by network-related modifications, upgrades or similar activity. Also, you should contact the device provider from whom you purchased the device for questions about its operations and capabilities. Verizon Wireless representatives may not be able to troubleshoot operational difficulties encountered with devices not purchased from Verizon Wireless.

You can try out our service for 14 days.
You may terminate service for any reason within 14 days of activation. If you purchased a wireless device at a promotional price at the time of activation, you must return that wireless device to avoid being assessed an early termination fee of $175, or $350 if you purchase an advanced device. You will be responsible for all applicable usage fees, prorated access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit.

If you cancel your service after the 14-day period, but prior to the expiration of your minimum term, you will be responsible for all of the above- mentioned charges, including the early termination fee.

Connecticut customers only
If you have any questions about your bill or concerns about your service, please call Customer Service at 1.800.922.0204 or dial *611 from your wireless phone.
If we cannot resolve your issue, you have the option of contacting the Department of Public Utility Control (DPUC):

Online: www.ct.gov/PURA
Phone: 1.860.827.1553
Mail: Connecticut PURA 10 Franklin Square New Britain, CT 06051

Experiencing a problem with your device during the manufacturer warranty period?
If you’re having a problem with your wireless device, just contact Verizon Wireless toll-free at 1.866.406.5154 from a landline phone. We’ll diagnose the issue with you right over the phone. If we can’t resolve the problem and it is caused by a manufacturing defect within the warranty period provided by the manufacturer in the packaging when the device was originally purchased from Verizon Wireless or an authorized retailer, we’ll send you a Certified Like- New Replacement (either a like unit or one of comparable quality) right to your door. For tablets, we will send your replacement after you return your tablet in the shipping box we send you. Certified Like-New Replacements will carry the remaining warranty period from the original wireless device, or 90 days, whichever is greater. Once you receive your replacement device, you must return your defective device within 5 days. If you do not return your defective device or if you return a device that has been subjected to neglect, misuse, liquid damage, software alterations or unreasonable wear and tear, you will be charged up to the full retail price of your replacement device, which may be in excess of $500. If your device has incurred damage not covered by the manufacturer’s warranty, return your replacement device in the box it came in to avoid being charged the value of your replacement device. If you have device protection, contact your provider to discuss replacement options for a damaged device.

These policies do not limit or supersede any existing manufacturer’s warranties.

Billing for third-party services/warning to parents and account owners: Many services and applications are accessible on or through wireless devices, including purchases of games, movies, music and other content. Some of these services are provided by Verizon Wireless. Others are provided by third parties that may offer the option to bill the charges to your Verizon Wireless bill or other methods of payment. IF YOU CHOOSE TO HAVE THIRD-PARTY CHARGES BILLED ON YOUR ACCOUNT, ANY CHARGES INCURRED FOR THESE SERVICES WILL APPEAR ON YOUR VERIZON WIRELESS BILL IN THE USAGE AND PURCHASE CHARGES SECTION UNDER “PURCHASES FROM OTHER VENDORS.” USE CARE WHEN ALLOWING ANOTHER PERSON, INCLUDING A CHILD, TO USE YOUR DEVICE OR A DEVICE ON YOUR ACCOUNT. You are obligated to pay all charges incurred by you, any other user of your wireless device or any user of a device on your account. VERIZON WIRELESS OFFERS A FREE BLOCK FOR ALL BILLING OF THIRD-PARTY SERVICES AT VERIZON.COM/MY-VERIZON.

Verizon Wireless Plans, Rate and Coverage Areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Customer Agreement.
© 2020 Verizon

The 5G America’s been waiting for.

The coverage of 5G Nationwide. The unprecedented performance of 5G Ultra Wideband.
This is 5G from America’s most reliable network. To learn more about Verizon 5G, visit verizon.com/5G.

5G Ultra Wideband available only in parts of select cities. 5G Nationwide available in 1,800+ cities. America’s most reliable network based on rankings from the RootMetrics® US National RootScore® Report: 1H 2020. Tested with best commercially available smartphones on 4 national mobile networks across all available network types. Your experiences may vary. The RootMetrics award is not an endorsement of Verizon.

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Verizon 5G Ultra Wideband User Manual – Optimized PDF
Verizon 5G Ultra Wideband User Manual – Original PDF

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