VISSANI VW5024 Air Conditioner User Guide

June 1, 2024
VISSANI

VISSANI VW5024 Air Conditioner

Specifications

  • Item Number: 1010 455 168
  • Model Number : VW5024
  • Product Type: Air Conditioner
  • Refrigerant : R32
  • Customer Service: 1-855-VISSANI (1-855-847-7264)

Product Usage Instructions

  • Safety Information
  • READ ALL INSTRUCTIONS BEFORE USE. Your safety and the safety of others are very important. Always read and follow all safety messages provided in the manual.
  • Important Safety Instructions
  • Follow basic precautions to reduce the risk of explosion, fire, electric shock, scalding, or injury. Ensure proper installation and contact authorized service technicians for repair or maintenance.
  • Refrigerant (For R32 Only)
  • This appliance uses a flammable refrigerant. In case of refrigerant leakage and exposure to an external ignition source, there is a risk of fire. Refer to the Operation Manual for detailed instructions.
  • Installation
  • Before use, ensure the appliance is properly installed as described in the manual. Contact authorized service technicians for repair or maintenance.
  • Operation
  • Refer to the Operation Manual for detailed instructions on operating the air conditioner efficiently.
  • Maintenance
  • Regular maintenance is essential for the optimal performance of the air conditioner. Follow the guidelines provided in the Maintenance section of the manual.
  • Cleaning
  • Proper cleaning of the air conditioner components is crucial for efficient operation. Refer to the Cleaning section for detailed cleaning instructions.
  • Troubleshooting
  • If you encounter issues with the air conditioner, refer to the Troubleshooting section for potential solutions before calling for service.
  • Before Calling for Service
  • Check the manual for troubleshooting steps before contacting customer service. Many common issues can be resolved by following the provided instructions.
  • Normal Sounds You May Hear
  • Understand the normal operational sounds of the air conditioner to distinguish them from potential issues. The manual provides information on common sounds.

FAQ

  • Q: What should I do if I detect a refrigerant leak?
  • A : If you detect a refrigerant leak, immediately ventilate the area, turn off the appliance, and contact customer service for assistance.
  • Q: How often should I clean the air conditioner filters?
  • A: It is recommended to clean the air conditioner filters at least once a month to ensure efficient operation.

Safety Information

READ ALL INSTRUCTIONS BEFORE USE
Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. Notice the personal safety alert symbol used in this manual to draw your attention to a WARNING given along with the particular operating instruction. This means that the operation requires special ATTENTION, CAUTION, and AWARENESS.

WARNING: Indicates a potential hazard that could result in being killed or seriously injured if you do not follow instructions.

CAUTION : Indicates a potential hazard in which you could be injured or cause damage to the product if you do not follow instructions

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury and tell you what may happen if the instructions are not followed.
The following symbols are displayed on units:

  • This symbol indicates that this appliance uses a flammable refrigerant. If the refrigerant is leaked and exposed to an external ignition source, there is a risk of fire.
  • This symbol indicates that the Operation Manual should be read carefull
  • This symbol indicates that a service personnel should be handling this equipment with reference to the Installation Manual.
  • This symbol indicates that information is available such as the Operating Manual or Installation Manual

IMPORTANT SAFETY INSTRUCTIONS

WARNING

To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:

INSTALLATION

  • Before use, the appliance must be properly installed as described in this manual.
  • Contact the authorized service technician for repair or maintenance of this unit.
  • Contact the installer for the installation of this unit.
  • When the power cord is to be replaced, replacement work shall be performed by authorized personnel only using only genuine replacement parts.
  • Installation work must be performed in accordance with the National Electric Code by qualified and authorized personnel only.
  • Connect to a properly rated, protected, and sized power circuit to avoid electrical overload.
  • Always plug into a grounded outlet.
  • Do not under any circumstances, cut or remove the third (ground) prong from the power cord.
  • When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
  • Plug in the power plug properly.
  • Do not modify or extend the power cord.
  • If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
  • Use a dedicated circuit.
  • Do not disassemble or modify the product.
  • Adhere to all industry-recommended safety procedures including the use of long-sleeved gloves and safety glasses.
  • Disconnect the power cord or circuit breaker before installing or servicing the appliance.
  • Keep packaging materials out of the reach of children. These materials can pose a suffocation risk to children.
  • Store and install the product where it will not be exposed to temperatures below freezing or exposed to outdoor weather conditions.
  • Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
  • Do not install the unit in potentially explosive atmospheres.
  • Piping material, pipe routing, and installation shall include protection from physical damage in operation and service, and be in compliance with national and local codes and standards, such as ASHRAE 15, IAPMO Uniform Mechanical Code, ICC International Mechanical Code, or CSA B52. All field joints shall be accessible for inspection prior to being covered or enclosed.
  •  In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

OPERATION

  • Use this appliance only for its intended purpose.
  • Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
  • Repair or immediately replace all power cords that have become frayed or otherwise damaged. Do not use a cord that shows cracks or abrasion damage along its length or at either end.
  • Do not run cord under carpets or mats where it could be stepped on and damaged.
  • Keep the cord out from under heavy objects like tables or chairs.
  • Do not place the power cord near a heat source.
  • Do not use an adaptor or plug the product into a shared outlet.
  • Do not tamper with controls.
  • If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact The Home Depot Customer Information Center.
  • Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
  • Do not grasp the power cord or touch the appliance controls with wet hands.
  • If water enters the product, turn off the power at the main circuit, then unplug the product and call for service.
  • If the product has been submerged, contact The Home Depot Customer Information Center for instructions before resuming use.
  • Unplug the product when unused for long periods.
  • Unplug the product before cleaning.
  • In the event of a gas leak (propane gas, etc.) do not operate this or any other appliance. Open a window or door to ventilate the area immediately.
  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
  • The interior of the product must only be cleaned by an authorized service center or a dealer.
  • Do not use solvent-based detergent on the product. Doing so can cause corrosion or damage, product failure, electrical shock, or fire.
  • Children should be supervised to ensure that they do not play with the air conditioner.
  • Do not start/stop the operation by plugging/unplugging the power cord.

GROUNDING INSTRUCTIONS

  • The power cord of this appliance is equipped with a three-prong (grounding) plug. Use this with a standard three-slot (grounding) wall power outlet to minimize the hazard of electric shock. The customer should have the wall receptacle and circuit checked by a qualified electrician to make sure the receptacle is properly grounded. DO NOT CUT OR REMOVE THE THIRD (GROUND) PRONG FROM THE POWER PLUG.

  • Situations when the appliance will be disconnected occasionally; Because of potential safety hazards, we strongly discourage the use of an adapter plug. However, if you wish to use an adapter, a TEMPORARY CONNECTION may
    be made. Use UL-listed adapter, available from most local hardware stores. The large slot in the adapter must be aligned with the large slot in the receptacle to assure a proper polarity connection.

  • Attaching the adapter ground terminal to the wall receptacle cover screw does not ground the appliance unless the cover screw is metal, and not insulated, and the wall receptacle is grounded through the house wiring. The customer should have the circuit checked by a qualified electrician to make sure the receptacle is properly grounded.

  • Disconnect the power cord from the adapter, using one hand on each. Otherwise, the adapter ground terminal might break. Do not use the appliance with a broken adapter plug.

  • Situations when the appliance will be disconnected often; Do not use an adapter plug in these situations. Unplugging the power cord frequently can lead to an eventual breakage of the ground terminal. The wall power outlet should be replaced by a three-slot (grounding) outlet instead.

CAUTION

To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:
INSTALLATION

  • Take care when installing the product that exhaust or condensation does not damage nearby property.
  • Follow installation instructions exactly to avoid excessive vibration or water leakage.
  • Wear gloves and use caution when unpacking and installing the appliance. Screws or sharp edges can cause injuries.
  • When installing or moving the appliance, be careful not to pinch, crush, or damage the power cord.
  • The supply and return air openings in the conditioned space may have the body of the appliance installed in open areas such as false ceilings not being used as return air plenums, as long as the conditioned air does not directly communicate with the air of the false ceiling.

OPERATION

  • This appliance is not intended for use as a precision refrigeration system. Do not use it for special purposes such as maintaining pets, food, precision machinery, or art objects.
  • Make sure the air inlet and outlet are free from obstructions.
  • Do not step on or place heavy objects on top of the appliance.
  • Do not operate the appliance without the filter securely installed.
  • Do not drink water drained from the appliance.
  • Be sure to ventilate sufficiently when the air conditioner and a heating appliance such as a heater are used simultaneously.
  • Do not expose people, animals, or plants to the cold or hot wind from the air conditioner for extended periods of time.

MAINTENANCE

  • Clean the filter every two weeks.
  • Never touch the metal parts of the air conditioner when removing the air filter.
  • Never use strong cleaning agents or solvents when cleaning the air conditioner or spraying water. Use a smooth cloth.
  • se a soft cloth to clean the appliance. Do not use waxes, thinners, or harsh detergents.

REFRIGERANT (FOR R32 ONLY)

WARNING : Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer.

  • The appliance shall be stored in a room without continuously operating open flames (for example an operating gas appliance) and ignition sources (for example an operating electric heater).
  • Do not pierce or burn.
  • Be aware that flammable refrigerants may not contain an odour.
  • The installation of pipe work shall be kept to a minimum.
  • National gas regulations shall be observed.
  • Mechanical connections shall be accessible for maintenance purposes.
  • The appliance shall be stored in a well-ventilated area where the room size corresponds to the room area as specified for operation.

CAUTION: This unit contains flammable refrigerant and has special safety precautions not normally associated with older units. Please follow all precautions and advisories.

  • Use caution while handling and prevent damage to the unit. Do not put any holes into a product for any reason. This can cause damage to the product and prevent the unit from cooling.
  • Maintenance and cleaning of a unit should be performed by trained personnel. Failure to properly clean the unit can result in damage to the refrigeration system and or the electrical system.
  • Keep any required ventilation openings clear of obstruction.
  • Service should only be performed by technicians properly trained and certified in the use of flammable refrigerants. Any service performed by unauthorized servicers/individuals will void all warranties.
  • When storing the appliance, do not put in a room with any open flame appliances, such as gas water heaters or furnaces. Also, keep away from electric heaters. Damaged units should be repaired before storage.
  • Any person who is involved with working on or breaking into a refrigerant circuit should hold a current valid certificate from an industry-accredited assessment authority, which authorizes their competence to handle refrigerants safely in accordance with an industry-recognized assessment specification.
  • Servicing shall only be performed as recommended by the equipment manufacturer. Maintenance and repair requiring the assistance of other skilled personnel shall be carried out under the supervision of the person competent in the use of flammable refrigerants.
  • The appliance shall be stored so as to prevent mechanical damage from occurring.
  • The refrigerant and insulation blowing gas used in the appliance require special disposal procedures. Consult a service agent or a similarly qualified person before disposing of them.

Pre-Installation

NOTE: This manual may contain images or content that may be different from the model you purchased. This manual is subject to revision by the manufacturer.

ELECTRICAL DATA
The power cord may include a current interrupter device. TEST and RESET buttons are provided on the plug case. The device should be tested on a periodic basis by first pressing the TEST button and then the RESET button. If the TEST button does not trip or if the RESET button will not stay engaged, discontinue the use of the air conditioner and contact a qualified service technician.
FOR 120V

VISSANI-VW5024-Air-Conditioner-FIG-5

WARNING

  •  This appliance should be installed in accordance with the National Electrical Code.
  • The use of extension cords could cause serious injury or death.
  • Do not use an extension cord with this window air conditioner.
  • Do not use surge protectors or multi-outlet adapters with this window air conditioner.
  • Never push the TEST button during operation.
  • Doing so can damage the plug.
  • Do not remove, modify, or immerse this plug. If this device trips, the cause should be corrected before further use.

CAUTION : The conductors inside this cord are surrounded by shields, which monitor leakage current. These shields are not grounded. Periodically examine the cord for any damage. Do not use this product in the event the shields become exposed. Avoid shock hazards. This unit cannot be user- serviced. Do not open the tamper-resistant sealed portion. All warranties and performance will be voided. This unit is not intended to be used as an ON/OFF switch.

TOOLS REQUIRED

VISSANI-VW5024-Air-Conditioner-FIG-6

HARDWARE INCLUDED

NOTE: Hardware not shown to actual size.

PACKAGE CONTENTS

VISSANI-VW5024-Air-Conditioner-FIG-9

EXTERIOR PARTS

VISSANI-VW5024-Air-Conditioner-FIG-10

  1. Control Panel
  2. Air Filter
  3. Front Grille
  4. Cabinet
  5. Air Inlet
  6. Air Outlet
  7. Horizontal Air Deflector (Vertical Louver)

PLANNING INSTALLATION

How to install the unit

  • To prevent vibration and noise, make sure the unit is installed securely and firmly.
  • Install the unit out of direct sunlight.
  • There should be no obstacles, such as a fence or wall, within 20″ from the back of the cabinet because it will prevent heat radiation of the condenser. Restriction of outside air will greatly reduce the cooling efficiency of the air conditioner.
  • Install the unit slightly tilted so the back is slightly lower than the front (about 1/4″). This will force condensed water to flow to the outside.
  • Install the unit with the bottom between 30″~ 60″ above the floor level.

CAUTION: DO NOT cover or block any of the side and top louvres. All side louvres of the cabinet must remain exposed to the outside of the structure and unobstructed.

Window requirements

  • This unit is designed for installation in standard double-hung windows with actual opening widths from 21″ to 35″.
  • The top and bottom window sashes must open sufficiently to allow a clear vertical opening of 12″ from the bottom of the upper sash to the inside sill.

Storm window requirements

  • Windows that include a storm window frame may prevent the air conditioner from tilting down toward the outside to drain properly. For proper drainage, attach a 1″ x 2″ piece
    of wood to the inner sill, trimmed to a length that fits inside the window frame. The top of the wood shim must be at least 3/4″ higher than the top of the storm window frame. Attach the wood securely to the sill with nails or screws.

  • If necessary, attach another 1″ x 2″ wood strip flush against the back of the inner sill. This will raise the L bracket, as shown in the drawing.

Wood Strip Mounted

VISSANI-VW5024-Air-Conditioner-FIG-13

Installation

Preparation of the chassis

NOTE: The feature may be changed according to the type of model.

  • Assemble two supporters with upper guide. Align holes between the upper guide and the top of the cabinet and then install it with 3 type A screws.

Preparation of the chassis

NOTE: The feature may be changed according to the type of model.

  • Slide the Side curtain directly into the cabinet. Insert the top and bottom rails of the curtain panels into the upper and lower panel guides.

Preparation of the chassis

  • Cut the window sash seals to the proper length. Peel off the backing and attach the adhesive-backed foam to the underside of the window sash and bottom of window frame.

Preparation of the chassis

  • Open the window and draw a center line on the center of the inner sill. Then mark lines 7.5″ to the left and right of the center line.

Preparation of the chassis

NOTE : The bracket helps to hold unit securely in place. Be sure to place bracket edge flush against back of inner sill.

  • Install the L bracket behind the inner window sill, as shown. Use the 2 type A screws provided.

Unit installation

CAUTION : During the following step, hold unit firmly until window sash is lowered to top channel behind side panel frames. Personal injury or property damage may result if unit falls from window.

  • Set the air conditioner in the window so that is centered. Place the air conditioner so that front edge of the bottom guide is against the back edge of the sill.
  • Bring the window down so that the front edge of the upper guide is in front of the window. Make sure that air conditioner is level or tilting slightly to the outside.

Unit installation

NOTE : The feature may be changed according to the type of model.

  • Extend the guide panels to fill the window opening and use 5 type B screws to secure them to the window.

Unit installation

  • Cut the non-adhesive foam strip to the proper length and insert it between the upper window sash and the lower window sash.

Unit installation

To prevent broken glass or damage to windows, on vinyl or other similarly constructed windows, attach the L bracket with a type A screw.

Operation

Control panel

  1. Power
    Turns the air conditioner On or Off.

  2. Fan Speed
    Use to set the fan speed to Low or Hi.

  3. Mode/Temp Control Knob
    Use to set the air conditioner to the Fan or the Cool mode.

  4. Fan – Use Fan at Hi or Low Fan Speed to provide air circulation and filtering without cooling.

  5. Cool – Use Cool with Hi or Low Fan Speed for cooling. Turn the knob toward the Max area for the indoor air to become cooler. Turn the knob toward the Cool area for the indoor air to become warmer. The Mode/Temp control is used to maintain the room temperature. When set in the Cool mode, the compressor will cycle on and off to keep the room at the same level of comfort.

NOTE

  • The feature may be changed according to the type of model.
  • If you move the Mode/Temp control knob from the Cool setting to the Fan setting, wait at least 3 minutes before switching back to a Cool setting.

Air direction

  • Airflow can be adjusted by changing the direction of the air conditioner’s louvers.
  • Adjusting Horizontal Airflow Direction –
    The horizontal airflow is adjusted by moving the levers of the vertical louvers to the left or right.

NOTE

  • The feature may be changed according to the type of model.
  • When the weather is extremely hot, the unit may turn off automatically to protect the compressor.

Maintenance

WARNING : Before cleaning or performing maintenance, disconnect the power supply and wait until the fan stops.

CLEANING

  • Check the air filter at least twice a month to see if cleaning is necessary. Trapped particles in the filter can build up and block the airflow, reducing cooling capacity and causing an accumulation of frost on the evaporator.

Cleaning the Air Filter

  • Remove the air filter from the front grille by pulling the filter forward and then up slightly.
  • Wash the filter using lukewarm water below 40 °C (104 °F).
  • Wash the filter using lukewarm water below 40 °C (104 °F).

Cleaning the Air Conditioner

  • Remove dust from the air inlet and outlet using a vacuum cleaner.
  • Wipe the front grille and inlet grille with a cloth dampened in a mild detergent solution.
  • Wash the cabinet with mild soap or detergent and lukewarm water, then polish using liquid appliance wax.

NOTE

  • To ensure continued peak efficiency, the condenser coils (outside of unit) should be checked periodically and cleaned if clogged with soot or dirt from outside air.
  • For repair and maintenance, contact an Authorized Service Center. See the warranty page for details or call 1-855-VISSANI (1-855-847-7264). Have your model number and serial number available. They can be found on the side of the cabinet. Record them for future reference.
  • The feature may be changed according to the type of model.

Troubleshooting

BEFORE CALLING FOR SERVICE
The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service.
NORMAL SOUNDS YOU MAY HEAR

VISSANI-VW5024-Air-Conditioner-FIG-27

NOTE : The feature may be changed according to the type of model.

  1. High Pitched Chatter
    Today’s high efficiency compressors may have a high pitched chatter during the cooling cycle.

  2. Sound of Rushing Air
    At the front of the unit, you may hear the sound of rushing air being moved by the fan.

  3. Gurgle/Hiss
    Gurgling or hissing noise may be heard due to refrigerant passing through evaporator during normal operation.

  4. Vibration
    Unit may vibrate and make noise because of poor wall or window construction or incorrect installation.

  5. Pinging or Swishing
    Droplets of water hitting condenser during normal operation may cause pinging or swishing sounds.

VISSANI-VW5024-Air-Conditioner-FIG-32VISSANI-
VW5024-Air-Conditioner-FIG-33

CONTACT

  • Questions, problems, missing parts?
  • Before returning to the store, call Vissani Customer Service
  • 8 a.m. – 7 p.m., EST, Monday-Friday, 9 a.m. – 6 p.m., EST, Saturday
  • 1-855-VISSANI (1-855-847-7264)
  • HOMEDEPOT.COM
  • Retain this manual for future use.

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