xumo XiOne Stream Box User Manual

xumo XiOne Stream Box User Manual

Copyright

© 2023 Xumo. All material in this user manual is the property of Xumo or its licensors and is protected under US and international intellectual property laws.
No part of this publication may be stored, reproduced, transmitted, or distributed in whole or in part in any manner, electronic or otherwise, and whether or not for a charge, without Xumo’s or its licensors’ prior written consent. Requests for permission to store, reproduce, transmit, or distribute this publication in whole or in part may be made to the following address:
Comcast Corporation
Attn: Xumo
One Comcast Center
1701 JFK Blvd.
Philadelphia, PA 19103
Xumo Stream Box, Xumo Play, the Xumo logos, and all other Xumo product names, logos, slogans or marks are the trademarks of Xumo or its licensors.
Dolby, Dolby Vision, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012–2021 Dolby Laboratories. All rights reserved.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries.
Disclaimer
Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this device may not function depending on the Internet connection, local limitations of included applications, or other reasons outside of Xumo’s control. XUMO EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM NOT FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, WARRANTY OF NON-INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing and using this device, you accept this disclaimer without any claim on Xumo at any time.
Images throughout this document are for illustrative purposes only and may differ from the actual device.

Important Safety Information

Warning:  Risk of Injury to Person or Property
Your Xumo Stream Box XiOne (“Device”) has been manufactured and tested with your safety in mind. The triangle symbol with the exclamation point is used and intended to alert you to the important safety information contained in this manual.
Please read the safety information, warnings, and user instructions carefully before installing or using your Device. Follow and heed all warnings and instructions. Failure to follow the safety warnings, precautions and instructions could result in serious injury to persons from electric shock and/or property damage from potential fire hazards.
Connect your Device only as instructed in this Manual. The operating temperature for your Device is 32104 degrees. Do not operate your Device outside of this temperature range.
To avoid possible damage to the internal hard drive, do not pick up or move your Device while it is connected to the power supply. If you want to move your Device, stop any streaming activity, turn off your Device, and wait at least 60 seconds before disconnecting it. You should handle your Device with care so as not to create any internal or component damage.
If your Device or power supply appears to be damaged, do not use it or stop using it immediately. If it is safe to do so, turn off the Device and disconnect it from the electrical socket. Contact us at www.xumo.com/support. Do not perform any service on your Device yourself. Doing so will invalidate the limited warranty.
Keep this manual and these safety instructions for future reference.
Caution:  Risk of Electric Shock
The triangle symbol with the lighting flash is used and intended to alert you to the risks of electrical shock to persons and for property damage or injury from fire hazards. Please be advised that there are uninsulated wires and therefore potentially dangerous voltages within your Device’s power supply that may present a risk of electric shock to persons.
To avoid the risk of electric shock or fire, do not remove the cover of your Device. Do not insert metal or flammable objects into the Device.
To ensure correct operation of your Device, and to avoid the risks of electric shock or fire, use only the power supply unit provided with your Device. If you use an unapproved alternative, you will invalidate the limited warranty.
Do not let your power supply cord bend sharply or be otherwise damaged. Damaged wires and/or conductors in the power supply cord can arc and lead to fires.
Never connect your power supply to a socket that has come loose or is damaged as there may be a risk of electrical shock or fire.
Connecting the power supply cord to the electrical socket incorrectly may present a risk of electric shock or fire.
Do not overload electrical outlines, extension cords, or other power outlets as this may present a risk of electric shock or fire.
Important Safety Instructions
A. Power Supply

1. Follow all instructions before connecting the power supply to the Device.
2. Ensure that your power supply cord is plugged into a properly wired electrical outlet. If the outlet is not properly wired, sparking, arcing and/or fire or electrical shock may occur.
3. Avoid damage to the power supply cord. Protect the power supply cord from being walked on, pinched, kinked, twisted, or bent.
4. Keep the power supply cord away from heat sources such as a radiator or heater to prevent the insulation from becoming damaged or melted.
5. 6. 7. Always unplug the power supply cord by holding the plug. Do not unplug the Device by pulling on the cord.

B. Device Placement

1. Install the Device and the power supply source indoors.
2. Place your Device on a hard and smooth surface.
3. Do not place your Device on soft furnishings, carpet, delicate surfaces including antique or veneered wood or other temperature sensitive surfaces to avoid damage to the surface.
4. Keep your Device and power supply away from extreme heat sources.
5. Do not place your Device near open flames, including candles.
6. Keep your Device and power supply away from damp areas and sources of water.
7. 8. 9. 10. Do not put anything filled with liquid on top of the Device (such as a vase with flowers). If liquid does enter the Device, unplug it immediately from the main outlet taking all necessary precautions to avoid getting an electric shock and contact us at www.xumo.com/support.

C. Ventilation

1. Keep your Device well-ventilated.
2. Confirm that the ventilation openings are not blocked.
3. Maintain a minimum distance of 2 inches on all sides of your Device for sufficient ventilation.
4. Do not place the Device in a confined or enclosed space or stack other electronic equipment on top of the Device or below it.
5. 6. 7. Do not cover the ventilation openings with items such as books, tablecloths, curtains, or other fabrics.

D. Cleaning

1. Always unplug your Device from the electrical socket before cleaning.
2. Dust and clean the Device only with a soft, dry cloth.
3. 4. Do not use cleaning fluids or solvents.

E. Children and Pets

1. Keep the Device, the power supply cord, and the remote control out of reach of children and pets.
2. Do not place your Device on an unstable or uneven surface. Your Device could fall and cause injury to a child or adult or damage your Device.

E. Batteries

1. The batteries used in your remote control must be kept dry and not exposed to excessive heat, including the sun, a heat producing appliance or other similar sources.
2. Replace the batteries supplied only with equivalent type AAA batteries as described later.

Welcome to your Xumo Stream Box!

The Joy of Streaming™
Xumo Stream Box is a streaming device that plugs into any TV, so you can access all your streaming services. All the apps are ready to watch without downloading, so it’s simple and fast to watch your favorites. Search easily for shows across apps just using your voice. With the My List feature, you can save your favorites across your apps in one place, and even create different lists for your family members. Plus enjoy 300+ free channels with Xumo Play, our streaming service. Experience the Joy of Streaming ™ with the Xumo Stream Box.

Setting up your remote

Before you can use your remote, you’ll need to insert the batteries. To do that:

1. Push the battery cover down and slide it off the remote
2. Insert the 2 included AAA batteries, making sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment
3. Slide the battery cover back onto the remote

Be careful when handling batteries!

• Remove the batteries from your remote if you don’t plan on using it for a while
• Don’t mix old and new batteries
• Don’t mix alkaline, standard (carbon-zinc), or rechargeable (NiCd or NiMH) batteries
• Properly dispose of old batteries in a designated area – don’t throw them into a fire or in the garbage
• If the batteries leak, be sure to clean the battery compartment and wash any skin that might have come in contact with battery chemicals
• Contact your TV manufacturer and stop using your remote immediately if it gets warm or hot during use

Pairing your remote
Before using your remote, you’ll need to pair it with your device.
Pairing your remote to your Xumo StreamBox
If you put batteries into your remote within 15 minutes of plugging in your TV for the first time, your remote will automatically pair to your TV.
Resetting your remote
Resetting your remote could also help resolve most issues.

1. Hold the ← and + buttons on your remote until the LED at the top of the remote turns GREEN
2. Pres 9, then 8, then 1
3. Wait for the LED at the top of the remote to flash RED to finish resetting your remote

Using your remote

Images throughout this document are for illustrative purposes only and may differ from the actual device. Your remote’s buttons are outlined above. To learn more about what your remote can do, see the guide below.
Input:  Change your TV’s input so that you can use connected devices like media players, gaming systems, and sound systems
Power:  Turn your Xumo Stream Box on and off
Volume:  Make your TV louder or softer
Voice  control: Search across your apps and control your device with just your voice – just press and hold the button, say a command, then release it
Mute:  Turn your TV sound on and off
Settings:  Press once to open the Settings menu, or press twice to access your accessibility shortcut
More:  See more options like program descriptions depending on which screen you’re on
Navigation pad:  Select up, down, left and right.
Select:  Confirm your selection
Last/back:  Return to the previous screen
Add:  Add the TV show or movie you’ve selected to My List
Home:  Return to the home screen
App shortcuts:  Launch the labeled app when your Xumo Stream Box is connected to the Internet

Turning your Xumo Stream Box on or off

To turn your device on, connect the power cord to the back of the device, then plug the power cord into a power outlet. Once the TV is plugged in, press Power on your remote.
To turn off your Xumo Stream Box, press Power on your remote.

Setting up your Xumo Stream Box

When you first turn on your Xumo Stream Box, you’ll get step-by-step instructions on how to set it up. These instructions include how to connect your device to the Internet and more.
To use your Xumo Stream Box, you must connect your device to the Internet. You will need the following:

• WiFi network name (SSID) and password OR an Ethernet cord (not included)

Then you will connect the HDMI cable to your Xumo Stream Box and TV, then plug the power supply into an electrical outlet. You can turn on your TV and select the correct HDMI source using INPUT or SOURCE on your TV or TV remote. Then, follow the onscreen instructions to pair your remote and activate your Xumo Stream Box.
Once you’re done setting up your TV, you’ll be directed to the home screen.

Connecting your Xumo Stream Box to the Internet

Connecting your Xumo Stream Box to the Internet gives you access to all the things that make your Xumo Stream Box smart, including apps, voice controls, and more. When you first turn on your device, you’ll be prompted to connect your device to the Internet.
Connecting to a WiFi network

1. Go to Settings > Network > Connect to a WiFi network on your TV
2. If you have a WPS modem or router, click Connect using WPS and follow the on-screen instructions
3. If you don’t have a WPS modem or router, choose your WiFi network from the list of available networks
4. 5. If you don’t see your WiFi network name or if it’s hidden (SSID), click Connect to a private network and enter your network name
5. Enter your WiFi password

Connecting to a network using an Ethernet cord

1. Go to Settings > Network > Connect using Ethernet on your TV
2. Plug one end of your Ethernet cord into your TV’s LAN port
3. Plug the other end of your Ethernet cord into your modem or router’s LAN port

Connecting your Xumo Stream Box to your TV

Images throughout this document are for illustrative purposes only and may differ from the actual device.

Navigating your home screen

When you first turn on your Xumo Stream Box, you’ll get step-by-step instructions on how to set it up. Once you’re done, you’ll be directed to the home screen. You can also return to the home screen at any time by pressing the home button on your remote. If your TV is connected to the Internet, you can also go home by pressing and holding the voice control button  on your remote and saying, “Home screen” or “Home.”
Navigating your home screen when your TV is online
When your TV is connected to the internet, your home screen gives you access to:

• Home Screen Top Row: Your recently watched titles and recently used inputs
• Popular apps: Fan-favorite apps like Netflix, YouTube, Disney+, Peacock, Hulu, and Prime Video
• Movies and TV: Grouped titles so you can see what’s trending, the hottest movies by genre, and more
• TV Guide: For your primary video service, whether Xumo Play or another provider, the TV Guide shows the currently playing and upcoming shows across your provider’s channels.
• • Inputs: Recently used inputs such as other HDMI devices

Using Settings

Customize your preferences in Settings. To view and change your settings, press the settings button on your remote, or go to the home screen and select the settings icon. If your Xumo Stream Box is connected to the Internet, you can also press and hold the voice control button  on your remote and say “Settings.”
See the guide below for more information on each setting.
Network
See whether your device is online or offline. If it’s online, you can find your network details under network. If it’s offline, you can connect to a Wi- Fi network or connect to your network using an Ethernet cord. If you need help, refer to the Connecting your TV to the Internet section.
Picture and sound
Adjust your picture and sound preferences, including:

• Picture settings: Configure your picture resolution settings using preset modes
• Sound settings: Adjust your preferred audio language (where available), to any of English, Italian, German, French, Spanish, Irish, Scots, Welsh, Punjabi, Hindi, Urdu, Portuguese, Chinese, Arabic, Bengali, Russian. Adjust your digital sound output for external audio devices, and setup an audio delay, if you are experiencing sync issues.

Accessibility
Change your accessibility preferences, including:

• Closed captions: See a visual display of the audio portion of video programming
• Audio Description (AD/SAP): Narrate TV programs and movies with audio descriptions of key visual elements
• Voice Guidance: This talking guide reads what’s on your screen out loud

Language
Adjust the default language settings for your TV, including for:

• Closed captions: See visual display of the audio portion of video programming
• Closed caption settings: Adjust the font style, size, color, opacity, and background color of closed captions
• Display language: Change the TV’s user interface to English or Spanish
• • Preferred audio language: Change the TV’s audio to English or Spanish
• Voice search language: The language your TV recognizes for voice commands

Privacy
Manage privacy preferences, including:

• Recent history: Show what you’ve recently watched across apps and channels.
• Allow app data to improve my experience: Choose which apps can share what you watch and purchase within the app with Xumo devices. You can start or stop sharing your watch history at any time.
• Personalized recommendations: Get suggestions of programs you’re likely to enjoy based on what you watched and your interactions with Xumo devices.
• • Sale/Share/Personalized ad preferences: See personalized ads on your Xumo devices; and allow third-party apps to use data shared by your Xumo devices for personalized ads.
• Learn more about privacy: read the privacy policy.

PIN
Set parental controls, including:

• PINs: Set up your parental control PIN and purchase PIN, and turn it on or off.

Connected Devices
Adjust your remote’s settings, including:

• Control your TV: Set up your remote to control your TV’s volume, power, and input source.
• Control a speaker system: Set up your remote to control the volume on a speaker system instead of your TV.

Start up and standby

• Network standby mode: Quick network resume.
• Overnight power saving: Put your Xumo Stream Box in standby mode at night to save energy.
• Sleep timer: Set a timer for your TV to turn off.
• Default to Live TV: Automatically play live TV when your device is switched on.
• • HDMI control: When selected, your box will be able to power on a compatible TV and tune it. to the correct HDMI input.

Help
Help troubleshoot common issues, including:

• Hardware support: Visit hardware website for help and support including FAQ’s, digital manuals, tutorials, and more

System Info
Includes all device information, including serial number, software licenses, hardware model, etc..
Region and Language

• Time and location
• Time format: Set your TV’s time to display in a 12- or 24-hour format
• Time zone: Select your TV’s time zone
• • System Language

Resets & Updates

• Factory Reset
• Refresh apps
• Updates all existing apps on this device and adds any newly available apps.

Common issues and solutions

For the latest information on common issues and solutions, visit www.tv.xumo.com/support.

Appendix

Xumo terms of use
For the terms of use, visit tv.xumo.com/terms.
For the privacy policy, visit tv.xumo.com/privacy
Warranty
For warranty information, visit tv.xumo.com/warranty
Accessibility
For accessibility information, visit tv.xumo.com/accessibility
Safety Instructions
WARNING:  Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.
FCC Statement
The Xumo Stream Box, XiOne (FCC ID: P27-XIONESCM2) complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE:  This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Comcast Corporation
One Comcast Center
Attn: Xumo
1701 JFK Blvd.
Philadelphia, PA 19103
FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. For customer support: www.xumo.com/support

Read More About This Manual & Download PDF

References

• Xumo | Support
• Xumo | Support for Questions & Troubleshooting
• Xumo | Privacy
• Xumo | Terms of Use
• Xumo | Support for Questions & Troubleshooting
• Xumo | Support

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