BIG ASSFANS MK-HKC1 Haiku Coastal Fans Owner’s Manual
- June 1, 2024
- BIG ASSFANS
Table of Contents
BIG ASSFANS MK-HKC1 Haiku Coastal Fans
Product Information
Specifications
- Product: Haiku Coastal Fans
- Warranty Coverage: 3 years
- Manufacturer: Big Ass Fans
- Manufacturer Address: 2348 Innovation Drive, Lexington, KY, USA
- Coverage Area: 50 states of the United States, the District of Columbia, 10 Canadian Provinces and Territories, Australia, Singapore, and Malaysia
Product Usage Instructions
- Ensure the product is installed correctly following Big Ass Fans’ written installation instructions.
- Operate the fan according to the provided instructions.
- If you encounter any issues, contact Big Ass Fans Technical Support promptly.
Steps for Obtaining Warranty Service
- Keep proof of purchase of the ceiling fan for warranty service.
- Contact Big Ass Fans Technical Support Department via:
- Visiting the Big Ass Fans website and submitting a technical support form; or
- Calling the Technical Support phone number listed for your region.
- If a warranty claim is deemed valid, follow the instructions provided by the Technical Support Representative for processing the claim.
- Ship the product to the relevant Big Ass Fans Service Center with all necessary charges covered by you.
- Properly pack the product to prevent damage during transit.
FAQ
- What is the warranty coverage period for Haiku Coastal Fans?
- The warranty coverage for Haiku Coastal Fans is 3 years starting from the date of shipment or installation, whichever is later.
- Who is covered under the warranty?
- The warranty extends to the original purchaser and subsequent owners as long as the fan remains at the site of the original installation. The warranty is valid within specific regions only.
- What does Big Ass Fans do during the warranty period?
- Big Ass Fans will repair or replace defective components or products at their cost during the warranty period. They may also refund the purchase price under certain conditions.
BIG ASS FANS COASTAL LIMITED WARRANTY
The Warranty Period commences 15 days following shipment of the product, or on the date the product is installed (not to exceed 60 days after shipment is received), whichever date is later. To obtain warranty service, you will be required to provide documentation verifying the date the product was received and installed.
WHAT IS THE PERIOD OF COVERAGE?
- Fan models may vary by country.
- The Warranty Period for any manufacturer defects or flaws to surface finishes is limited to 1 year.
- Warranty information provided here applies to new units only and does not pertain to refurbished units. All refurbished units have a 30-day functional guarantee only.
- Wet-rated fans installed in outdoor locations must have full overhead coverage over the fan wiring cover with the top of the cover being installed flush to the overhead structure. The included fan stabilizer part must be installed.
WHAT IS COVERED?
This Warranty is provided by Big Ass Fans of 2348 Innovation Drive, Lexington,
KY, USA, and covers any defects in materials or workmanship under normal use
and maintenance that adversely affect the ability of the fan to operate
properly when the product is installed correctly according to Big Ass Fans’
written installation instructions and operated according to these
instructions, and when such fans are purchased directly from Big Ass Fans or a
Big Ass Fans Authorized Dealer.
WHO IS COVERED?
This Warranty extends to the original purchaser and subsequent owners, but
only while the fan remains at the site of the original installation. This
Warranty extends through the first installation of the fan and terminates if
the fan is moved or reinstalled at a new location. This Warranty is only valid
within the 50 states of the United States and the District of Columbia, the 10
Canadian Provinces and Territories, Australia, Singapore, and Malaysia.
WHAT WILL BIG-ASS FANS DO?
During the Warranty Period, Big Ass Fans will, at its option and cost:
- Repair or replace the affected components of any defective product;
- Repair or replace the defective product; or
- Refund the price you paid for the product upon return of the product to Big Ass Fans, shipping and insurance prepaid.
BIG ASS FANS WILL SHIP THE REPAIRED PRODUCT OR REPLACEMENT TO YOU AT NO
CHARGE; HOWEVER, YOU ARE RESPONSIBLE FOR ALL COSTS OF REMOVAL, REINSTALLATION,
AND SHIPPING OF THE PRODUCT TO THE BIG ASS FANS SERVICE CENTER. IF A CERTIFIED
ELECTRICIAN IS REQUIRED BY LAW TO HANG OR REPLACE THE FAN, BIG ASS FANS WILL
REIMBURSE YOU A STANDARD FEE OF THE EQUIVALENT OF US$100.00 (INC. GST). IF YOU
ARE A CONSUMER WITHIN THE MEANING OF AUSTRALIAN CONSUMER LAW, BIG ASS FANS
PROVIDE ADDITIONAL WARRANTIES UNDER AUSTRALIAN CONSUMER LAW. CONSUMERS ARE
ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR
ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. CONSUMERS ARE ALSO ENTITLED
TO HAVE THE GOODS REPAIRED, OR REPLACED IF THE GOODS FAIL TO BE OF ACCEPTABLE
QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE. SUBJECT TO
AUSTRALIAN CONSUMER LAW, WHERE GOODS SUPPLIED ARE NOT OF A KIND ORDINARILY
ACQUIRED FOR PERSONAL, DOMESTIC OR HOUSEHOLD USE, OUR LIABILITY IS LIMITED TO
REFUNDING THE PRICE OR REPLACING OR REPAIRING THE GOODS (AT OUR OPTION) AND WE
EXCLUDE LIABILITY FOR INDIRECT OR CONSEQUENTIAL LOSS (INDIRECT, SPECIAL,
CONSEQUENTIAL OR EXEMPLARY DAMAGES OR LOSSES, INCLUDING LOSS OF OPPORTUNITY,
REVENUE, PROFIT, CONTRACT, GOODWILL AND LOSS ARISING FROM BUSINESS
INTERRUPTION, E.G., CONTRACTOR TIME ON SITE).
The foregoing constitutes your exclusive remedy and the limit of liability for
Big Ass Fans, and for all losses in connection with this product, except where
required by law (see “Additional Rights”).
WHAT STEPS ARE REQUIRED TO OBTAIN WARRANTY SERVICE?
YOU MUST HAVE PROOF OF PURCHASE OF THE CEILING FAN TO OBTAIN LIMITED WARRANTY
SERVICE. KEEP YOUR RECEIPT OR OTHER PROOF OF PURCHASE. Contact the Big Ass
Fans Technical Support Department as soon as possible after the issue is
discovered by:
- Visiting the Big Ass Fans website and submitting a technical support form; or
- Calling the Technical Support phone number listed for your region.
If the Big Ass Fans Technical Service Representative determines that the
warranty claim may be valid and that a replacement part or product is
required, he or she will process the claim. You will be responsible for
shipping the product and all insurance, freight, or other transportation
charges to the relevant Big Ass Fans Service Center. Your product should be
properly packed to avoid damage in transit since Big Ass Fans will not be
responsible for such damage.
Big Ass Fans will ship the repaired product or replacement to you at no
charge; however, you are responsible for the cost of removal and
reinstallation. Big Ass Fans reserves the right to use refurbished components
in the repair of your fan.
CONDITIONS
- Big Ass Fans reserves the right to make the final determination, based on its evaluation of the fan and all its components, as to whether:
- The problem in question is the result of a defect in design, workmanship, or materials, and not a result of error, misuse, or abuse on the part of the customer as set forth under the exclusions detailed in this Warranty;
- Noise heard during operation is within normal operating levels, in which case this Warranty would be inapplicable. Note: Certain electrical, motor or other operating noise may be impossible to eliminate due to the fan design and/or site conditions. Dissatisfaction with normal operating noise levels is not covered by this Warranty, and the return of any fans for this reason will be subject to Big Ass Fans’ Return Policy.
- Adverse site conditions, (including, but not limited to, excessive dust, heat, humidity, unstable electric service, or any other unknown or unforeseen condition that affects the proper operation of the products) improper application, or improper installation is determined to be the basis for the failure.
- The problem or defect is material and requires action under this Warranty; and
- The remedy of repair, replacement, or refund is appropriate.
- If Big Ass Fans determine, in its sole discretion, that the appropriate remedy under the Warranty is a refund, the refund amount will be limited to the price paid by the customer for the product alone, and under no circumstances will it include the cost of labour, shipping, handling, packaging, or any other incidental or consequential costs incurred or anticipated by the customer, except where required by law.
- With respect to replacement or repair rendered, Big Ass Fans reserves the right to use replacement parts that are refurbished. Big Ass Fans warrant that the parts replaced or repaired, whether or not they have been refurbished or are original equipment, will operate properly and be free from defects in materials and workmanship for a period of 90 days from the date of shipment to the customer, as required by law, or for the remainder of the original warranty period, whichever is longer
- A service fee, parts replacement fee, and shipping charges may be imposed if any fan is returned for warranty service that is missing components or that has been modified in any way. Such charges will vary based on the actual material and labour costs necessary to replace missing or modified parts and to return the fan to its original factory condition.
WHAT IS NOT COVERED (EXCLUSIONS)?
No other written or oral warranties apply, and no employee, agent, dealer, or
other person is authorized to give any warranties on behalf of Big Ass Fans.
ATTENTION: Under no circumstances will Big Ass Fans be responsible for
remedial work necessary to correct installation procedures by others that do
not conform to those established by the instructions, codes, and standards
described under items 2 through 3i below.
- Units purchased from any entity other than Big Ass Fans or a Big Ass Fans Factory Authorized Dealer.
- Units or components where the serial number or part number sticker has been removed or defaced.
- Defects, malfunctions, failure or physical damage caused by unauthorized service/parts and improper installation, adverse site conditions (including, but not limited to, excessive heat, dust or humidity, unstable electric service, or any other unknown or unforeseen condition that affects the proper operation of the products), mishandling, modifications, or damage while in your possession including failure to provide reasonable and necessary maintenance, which shall include, but not be limited to:
- Failure to follow the required installation procedures specified in the Big Ass Fans-supplied installation instructions and in all other documentation supplied with the fans and related equipment;
- Failure to follow all relevant codes and ordinances including, but not limited to, any applicable electric codes or similar codes and other jurisdictional (including provinces and localities) local building codes;
- Failure to follow electrical engineering industry standards regarding the approved method of installing solid-state electrical equipment having the characteristics of the fan, the fan control, and their related components, even if such standards are not specifically referenced in any instructions or literature supplied by Big Ass Fans;
- Failure to use properly all installation and mounting hardware supplied or approved by Big Ass Fans;
- Any modification or alteration of, or adjustment to the fans, fan control, and/or mounting and installation hardware and/or any disassembly of the major components of the fans and fan controls for any purpose whatsoever, including any attempt to diagnose and/or repair any problem, without prior written authorization from Big Ass Fans’ Technical Support Department;
- Misuse, abuse, accidents, unreasonable use, or Acts of God, including severe weather such as but not limited to hurricanes, tropical storms and tornadoes;
- Incorrect electric current, voltage, or supply;
- Failure to use fan controls supplied by Big Ass Fans unless:
- Big Ass Fans’ Technical Support Department has provided written permission before installation; and
- The fan controls are built, operated, and maintained according to specifications provided to and approved by Big Ass Fans’ Technical Support Department.
- Failure to perform periodic maintenance as detailed in the instructions supplied with the fan and provided on the Big Ass Fans website. Big Ass Fans recommends examining the ceiling fan suspension system at least once every two years.
- Consequential or incidental damages sustained by any person, entity, or structure as a result of any breach of these warranties, except where such damages may not be excluded by law.
- Claims made for products that have not been paid for in full.
- Damage caused by premises structural defects, structural movement or settlement, exposure to chemicals, acid rain or other corrosive elements, excessive humidity, and/or excessive wind.
- Normal changes to the finish caused by ordinary use or damage to non-factory applied finishes.
- Products are designed and tested to withstand salt-intensive environments (up to 50 miles near bodies of salt water); however, salt corrosion and/or deterioration may happen over time. Even with appropriate maintenance, products installed in coastal environments may incur damage more often than products installed in less severe environments. Some corrosion and/or deterioration is considered “normal wear” in this environment.
- Damage or failure caused by subjection of the product to conditions outside its design limitations.
- Defects reported more than 90 days from when they were discovered or should have been discovered.
- With regard to electrical and electronic components provided by Big Ass Fans that comprise part of the products, including motors, motor drives, and variable frequency drives, Big Ass Fans relies on the determination by the original manufacturer as to whether the failure of such component was the result of a defect. If the manufacturer of such component determines that there was no defect and therefore refuses to cover it under warranty, Big Ass Fans likewise will not warranty such item unless Big Ass Fans determines that the failure of such electrical or electronic component was the result of a defect of design, workmanship, or material within some other part of the products.
EXCEPT WHERE REQUIRED BY LAW, REPAIR, REPLACEMENT, OR A REFUND ARE THE
EXCLUSIVE REMEDIES AVAILABLE UNDER THIS WARRANTY AND BIG ASS FANS IS NOT
RESPONSIBLE FOR DAMAGES OF ANY KIND, INCLUDING INCIDENTAL AND CONSEQUENTIAL
DAMAGES. Incidental damages include but are not limited to such damages as
loss of time and loss of use. Consequential damages include but are not
limited to the cost of repairing or replacing other property that was damaged
if this product does not work properly.
DEFINITIONS
“Operate properly” applies to mechanical, electrical, and structural functions
only. No guarantee, unless and except by a separate written agreement, is made
regarding the dimensions or air movement generated or the appropriateness of
the effectiveness of any product for its intended purpose or the customer’s
particular application.
ADDITIONAL RIGHTS
The benefits given to you under this Warranty are in addition to and do not
affect any other rights or remedies that you have under any law that relates
to this product.
THIS WARRANTY IS EXPRESSLY INSTEAD OF ALL OTHER WARRANTIES, EXPRESSED OR
IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, AND OF ALL OTHER OBLIGATIONS AND LIABILITIES ON BIG ASS FAN’S PART,
AND BIG ASS FANS NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT
ANY OTHER LIABILITY IN CONNECTION WITH THE SALE OF THE PRODUCTS. NO OTHER
WARRANTY EXPRESSED OR IMPLIED, WHETHER OF FITNESS FOR A PARTICULAR PURPOSE OR
MERCHANTABILITY OR OF ANY OTHER KIND, WHETHER OR NOT SIMILAR TO ANY PREVIOUSLY
SPECIFIED, SHALL EXIST TO SUCH PRODUCTS, ALL SUCH WARRANTIES BEING HEREBY
EXPRESSLY DISCLAIMED BY BIG ASS FANS AND WAIVED BY CUSTOMER. UNDER NO
CIRCUMSTANCES SHALL BIG ASS FANS BE LIABLE FOR ANY LOSS, DAMAGE, COST OF
REPAIR, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH
THE USE, SALE, OR REPAIR OF ANY PRODUCTS PURCHASED FROM BIG ASS FANS, UNLESS
SUCH DAMAGES CANNOT BE EXCLUDED BY LAW. BIG ASS FANS ACKNOWLEDGE THAT STATE
AND COMMONWEALTH LEGISLATION IN AUSTRALIA IMPLIES CERTAIN NON-EXCLUDABLE
GUARANTEES, WARRANTIES AND CONDITIONS INTO PARTICULAR AGREEMENTS FOR THE
SUPPLY OF GOODS AND SERVICES, WHICH CANNOT BE EXCLUDED, RESTRICTED, OR
MODIFIED (“NON-EXCLUDABLE GUARANTEES”). BIG ASS FANS DO NOT EXCLUDE, RESTRICT
OR MODIFY THE NON-EXCLUDABLE GUARANTEES AND NOTHING IN THESE TERMS AND
CONDITIONS IS INTENDED OR IS TO BE CONSTRUED AS DOING SO. ACCORDINGLY, NOTHING
IN THIS DOCUMENT AFFECTS ANY REMEDIES AVAILABLE TO YOU BY LAW AND WHICH CANNOT
BE LAWFULLY EXCLUDED BY BIG ASS FANS, INCLUDING IN RESPECT OF ANY OF THE NON-
EXCLUDABLE GUARANTEES WHICH MAY BE APPLICABLE TO ANY GOODS OR SERVICES
PROVIDED BY BIG ASS FANS TO YOU.
Big Ass Fans reserves the right to change this warranty at any time without
advance notice.
CONTACT
USA
- 2348 Innovation Drive
- Lexington, KY 40511, USA
- 877-244-3267
- 859-233-1271
CANADA
- 2180 Winston Park Dr
- Oakville, Ontario
- L6H 5W1, Canada
- 844-924-4277
AUSTRALIA
- 35 French St
- Eagle Farm, Brisbane
- QLD 4009
- 1300 244 277
SINGAPORE
- 50 Ubi Crescent
-
01-01 Ubi TechPark
- Singapore 408568
- 65 6709 8500
© 2024 Delta T LLC dba Big Ass Fans. All rights reserved. | BAF-MISC-160-ENG- 01_A | 02/06/24