BOSE 442368 Soundlink Max Portable Speaker Instruction Manual

BOSE 442368 Soundlink Max Portable Speaker

Product Specifications

• Input Rating: 5/9/15/20V p, 3A Max.
• Output Rating: 5V p, 3A
• Model Number: 442368
• CMIIT ID: Located on the bottom of the speaker

Product Usage Instructions

Safety Instructions

Ensure to follow these safety guidelines while using the SoundLink Max Portable Speaker:

• Do not block any ventilation openings.
• Rinse with fresh water if exposed to salt or chlorinated water.
• Make sure the connector port is fully dried before charging.
• Use only manufacturer-specified attachments/accessories.
• Refer servicing to qualified personnel in case of abnormal operation or physical damage.

Regulatory and Legal Information

Dispose of used batteries properly following local regulations.
Do not incinerate.

Product Warranty

This product is covered by a limited warranty from Bose, available at worldwide.Bose.com/Warranty.

License Disclosures

To view license disclosures related to third-party software packages, use the Bose app accessible from the Settings menu.

Product Registration

Keep your receipt and register your Bose product at worldwide.Bose.com/ProductRegistration for future reference.

Frequently Asked Questions (FAQ)

Q: Where can I find the serial number of the speaker?

The serial number is located on the back of the speaker.

Q: How can I determine the year of manufacture of the product?

The eighth digit in the serial number indicates the year of manufacture; for example, 4 represents 2014 or 2024.

IMPORTANT SAFETY INSTRUCTIONS

Please read and keep all safety and use instructions

• Bose Corporation hereby declares that this product complies with the essential requirements and other relevant provisions of Directive 2014/53/EU and all other applicable EU directive requirements.
• The complete declaration of conformity can be found at: www.Bose.com/compliance This product conforms to all applicable Electromagnetic Compatibility Regulations 2016 and all other applicable UK regulations.
• The complete declaration of conformity can be found at: www.Bose.com/compliance
• Bose Corporation hereby declares that this product complies with the essential requirements of Radio
• Equipment Regulations 2017 and all applicable UK regulations. The complete declaration of conformity can be found at: www.Bose.com/compliance

Important Safety Instructions

• Do not block any ventilation openings. Install by the manufacturer’s instructions.
• If the speaker is exposed to salt or chlorinated water, gently rinse with fresh water following the exposure to remove residue. Make sure the connector port is fully dried out before charging.
• Only use attachments/accessories specified by the manufacturer.
• Refer all servicing to qualified personnel. Servicing is required when the apparatus does not operate normally or has been physically damaged.

WARNINGS/CAUTIONS

• Contains small parts which may be a choking hazard. Not suitable for children under age 3.
• This product contains magnetic material. Consult your physician on whether this might affect your implantable medical device.
• Keep the product away from fire and heat sources. Do NOT place naked flame sources, such as lighted candles, on or near the product.
• Do NOT make unauthorized alterations to this product.
• Use this product only with an agency-approved
• LPS power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).
• The battery provided with this product may present a risk of fire, explosion, or chemical burn if mishandled, incorrectly replaced, or replaced with an incorrect type.
• Do not expose products containing batteries to excessive heat (e.g. from storage in direct sunlight, fire, or the like).
• If the battery leaks, do not allow the liquid to come in contact with the skin or eyes. If contact is made, seek medical advice.
• The product label is located on the bottom of the product.

FCC

REGULATORY AND LEGAL INFORMATION

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used by the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving product or antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
This device complies with FCC and ISED Canada radiation exposure limits set forth for the general population.
This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

CAN ICES-3(B)/NMB-3(B)

For Europe: Frequency band of operation 2400 to 2483.5 MHz. | Maximum transmit power less than 20 dBm EIRP.
This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling help protect natural resources, human health, and the environment. For more information on the disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. Low-power Radio-frequency Devices Technical Regulations: Without permission granted by the NCC, any company, enterprise, or user is not allowed to change frequency, enhance transmitting power, or alter original characteristics as well as performance to an approved low-power radio-frequency device. The low-power radio-frequency devices shall not influence aircraft security and interfere with legal communications; If found, the user shall cease operating immediately until no interference is achieved. The said legal communications means radio communications are operated in compliance with the Telecommunications Management Act. The low power radio- frequency devices must be susceptible to interference from legal communications or ISM radio wave-radiated devices. The low-power radio- frequency devices must be susceptible to interference from legal communications or ISM radio wave-radiated devices.
DON’T attempt to remove the rechargeable lithium-ion battery from this product. Contact your local Bose retailer or other qualified professional for recycling and disposal.
Please dispose of used batteries properly, following local regulations. Do not incinerate.

China Restriction of Hazardous Substances Table

Names and Contents of Toxic or Hazardous Substances or Elements

 | Toxic or Hazardous Substances and Elements
Part Name| Lead (Pb)| Mercury (Hg)| Cadmium (Cd)| Hexavalent (CR(VI))| Polybrominated Biphenyl (PBB)| Polybrominated   diphenyl ether   (PBDE)
PCBs| X| O| O| O| O| O
Metal Parts| X| O| O| O| O| O
Plastic Parts| O| O| O| O| O| O
Speakers| X| O| O| O| O| O
Cables| X| O| O| O| O| O
This table is prepared per the provisions of SJ/T 11364.

O: Indicates that this toxic or hazardous substance contained in all of the homogeneous materials for this part is below the limit requirement of GB/T 26572.

| ****
X: Indicates that this toxic or hazardous substance contained in at least one of the homogeneous materials used for this part is above the limit requirement of GB/T 26572.

Taiwan Restriction of Hazardous Substances Table

Equipment name : Bluetooth Speaker Type designation : 442368

 | Restricted substances and its chemical symbols

Unit

| Lead (Pb)| Mercury (Hg)| ****

Cadmium (Cd)

| Hexavalent chromium (Cr+6)| Polybrominated biphenyls (PBB)| Polybrominated diphenyl ethers (PBDE)
PCBs| —| b| b| b| b| b
Metal Parts| —| b| b| b| b| b
Plastic Parts| b| b| b| b| b| b
Speakers| —| b| b| b| b| b
Cables| —| b| b| b| b| b
Note 1 : “b” indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.

Note 2 : The “−” indicates that the restricted substance corresponds to the exemption.

• Date of Manufacture: The eighth digit in the serial number indicates the year of manufacture; “4” is 2014 or 2024.
• Importers: Bose Electronics (Shanghai) Company Limited, Level 6, Tower D, No. 2337 Gudai Rd. Minhang District, Shanghai 201100 | Bose Products B.V., Gorslaan 60, 1441 RG Purmerend, The Netherlands | Bose de México S. de R.L. de C.V., Avenida Prado Sur #150, Piso 2, Interior 222 y 223, Colonia Lomas de Chapultepec V Sección, Miguel Hidalgo, Ciudad de México, C.P. 11000 Phone Number: +5255 (5202) 3545 | Bose Limited (H.K.), 9F., No.10, Sec. 3, Minsheng E. Road, Zhongshan Dist. Taipei City 10480, Phone Number: +886-2-2514 7676 | Bose Limited, Bose House, Quayside Chatham Maritime, Chatham, Kent, ME4 4QZ, United Kingdom
• Input Rating: 5/9/15/20V p, 3A Max. | Output Rating: 5V p, 3A
• Model number: 442368. The CMIIT ID is located on the bottom of the speaker.
• This product is covered by a limited warranty from Bose, available at worldwide.Bose.com/Warranty
• License Disclosures: To view the license disclosures that apply to the third-party software packages included as components of the Bose SoundLink Max Portable Speaker, use the Bose app. You can access this information from the Settings menu.
• Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. The trademark “iPhone” is used in Japan with a license from Aiphone K.K.
• Use of the Made for Apple badge means that an accessory has been designed to connect specifically to the Apple product(s) identified in the badge, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards.
• The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Bose Corporation is under license.
• Android and Google Play are trademarks of Google LLC.
• Snapdragon Sound is a product of Qualcomm Technologies, Inc. and/or its subsidiaries. Qualcomm, Snapdragon, and Snapdragon Sound are trademarks or registered trademarks of Qualcomm Incorporated. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. Bose, the B logo, SimpleSync, and SoundLink are trademarks of Bose Corporation. | Bose Corporation Headquarters: 1-877-230-5639 | ©2024 Bose Corporation. No part of this work may be reproduced, modified, distributed, or otherwise used without prior written permission.
• Please complete and retain it for your records
• The serial number is located on the back of the speaker. The model number is located on the bottom of the speaker.
• Serial number: _____
• Model number: 442368
• Please keep your receipt. Now is a good time to register your Bose product. You can easily do this by going to worldwide.Bose.com/ProductRegistration

WHAT’S IN THE BOX

CONTENTS

Confirm that the following parts are included.

• NOTE: If any part of your product appears to be missing or damaged, don’t use it.
• Visit support.Bose.com/sl-max for troubleshooting articles, videos, and product repair or replacement.

GETTING STARTED

The speaker ships with a partial charge. Before using the speaker for the first time, connect it to a power supply. The speaker doesn’t need to be fully charged, but it does require the initial connection to activate the battery.

INITIAL SETUP

1. Connect one end of the USB-C cable to the USB-C port on the back of the speaker.
2. Connect the other end of the cable to a USB-C power supply.
3. Press the Power button .
   • The Power light slowly blinks white. You hear the battery level followed by “Ready to connect.” The Bluetooth light slowly blinks blue.
4. Connect to your device.

BLUETOOTH CONNECTIONS

You can store up to eight devices in the speaker device list, and the speaker can be actively connected to up to two devices at a time. You can play audio from only one device at a time.

CONNECT TO A DEVICE

• You can connect the speaker to your device using any of the following:
• Your device’s Bluetooth settings (see “Using your device’s Bluetooth settings”)
• The Bose app
• Fast Pair (Android devices only)

Using your device’s Bluetooth settings

1. Press and hold the Bluetooth button until you hear “Ready to connect” and the Bluetooth light slowly blinks blue.
   • NOTE: If a device is already connected, you hear “Ready to connect another device.”
2. On your device, access Bluetooth settings.
3. Select the speaker from the list of available products.

NOTE: Look for the name you entered for your speaker in the Bose app. If you didn’t name the speaker, the default name appears

The speaker appears in the list of connected products. The Bluetooth light glows solid white.

Using the Bose app

• The Bose app lets you set up and control the speaker from any mobile device, such as a smartphone or tablet.
• Using the app, you can manage Bluetooth connections, manage speaker settings, adjust the audio, choose your voice prompt language, and get any future updates and new features made available by Bose.
• NOTE: If you’ve already downloaded the Bose app for another Bose product, you can add the speaker from the product list screen.

1. On your device, download the Bose app.
2. Follow the app instructions to add the speaker.

RECONNECT TO A DEVICE

• Reconnect to the most recently-connected device
• When powered on, the speaker connects to the two most recently- connected devices.

NOTES:

• The devices must be within range (30 ft or 9 m) and powered on.
• Make sure the Bluetooth feature is enabled on your devices.

Reconnect to a different device

NOTE: The device must be within range (30 ft or 9 m) and powered on.

1. Press the Bluetooth button and release it to hear which devices are currently connected.
2. Within 2 seconds, press the Bluetooth button again to hear the name of the next device in the speaker device list.
3. Repeat until you hear the correct device name.
4. Play audio on the connected device.

TIP: You can also reconnect a different device using the device Bluetooth settings or the Bose app
NOTE: If two devices are already connected to the speaker, the newly connected device replaces the older of the two connections.

CONNECT AN ADDITIONAL DEVICE

• The speaker can be actively connected to two devices at a time (multi-point connection).
• To connect an additional device.

NOTES:

• You can only play audio from one device at a time.
• To manage or disable the multi-point connection feature, use the Bose app. To access this option, tap Source on the product control screen.
• Disabling the multi-point connection feature disconnects the second connected device.

IDENTIFY CONNECTED DEVICES

1. Press the Bluetooth button and release it to hear which devices are currently connected.
2. Within 2 seconds, press the Bluetooth button again to hear the name of the next device in the speaker device list.

SWITCH BETWEEN TWO CONNECTED DEVICES

1. Pause audio on your first device.
2. Play audio on your second device.

DISCONNECT A DEVICE

• Use the device’s Bluetooth settings or the Bose app.
• NOTE: Disabling the Bluetooth feature on your device disconnects the speaker and all other Bluetooth-connected products.

CLEAR THE SPEAKER DEVICE LIST

1. Press and hold the Bluetooth button for 15 seconds until you hear “Bluetooth device list cleared. Ready to connect” and the Bluetooth light slowly blinks blue.
2. Delete the speaker from your device’s Bluetooth settings.
   • All devices are cleared, and the speaker is ready to connect

ANDROID DEVICES ONLY

If you have an Android device, you can access the following additional connection features.

Connect using Fast Pair

In one tap, the speaker enables quick, effortless Bluetooth pairing with your Android device.

NOTES:

• To use Fast Pair, you need an Android device running Android 6.0 or higher.
• Your Android device must have Bluetooth and Location features enabled.

1. Press and hold the Bluetooth button until you hear “Ready to connect” and the Bluetooth light slowly blinks blue.
   • NOTE: If a device is already connected, you hear “Ready to connect another device.”
2. Place the speaker next to your Android device.
   • A notification displays on your device prompting you to pair the speaker.
   • NOTE: If you don’t see a notification, check that notifications are enabled for the Google Play Services app on your device.
3. Tap the notification.
   • Once the speaker is connected, a notification appears confirming that the connection is complete.

NOTE: You can also tap the button on the notification to download the Bose app and finish setting up the speaker.

Snapdragon Sound technology

• Bose SoundLink Max Portable Speaker features Snapdragon Sound technology. Snapdragon Sound optimizes
• Qualcomm® audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your streaming audio.
• To experience Snapdragon Sound, you need a Snapdragon Sound-certified device, such as a compatible Android device. Once you connect the speaker, your device will automatically stream audio using the aptX Adaptive Bluetooth codec.
• NOTE: To see which Snapdragon Sound features the speaker supports and check if your device is compatible, visit: support.Bose.com/sl-max.

SPEAKER CONTROLS

Controls are located on the top of the speaker

POWER ON/OFF

• Press the Power button .
• When powered on, a voice prompt announces the battery level. The Power light glows according to the current battery level
• TIP: You can also power off the speaker using the Bose app. You can access this option on the product control screen.

Auto-off timer

• The auto-off timer conserves the battery when the speaker is operating on battery power.
• The speaker switches off when the audio has stopped and buttons have not been pressed for 20 minutes.
• To wake the speaker, press the Power button or the Bluetooth button .
• NOTE: To change the timer setting, use the Bose app. You can access this option from the Settings menu.

Disable the auto-off timer

• Press and hold the Play/Pause button and the Volume up + button simultaneously.
• You hear “Auto-off disabled.”
• Repeat to re-enable the auto-off timer.
• TIP: You can also disable the auto-off timer using the Bose app.

MEDIA PLAYBACK AND VOLUME

TIP: You can also increase or decrease the volume using the volume controls on your device or in the Bose app. You can access this option on the product control screen.

SHORTCUTS

• The programmable Shortcut button enables you to quickly and easily access one of the following functions:
• Switch to a wired connection (default)
• Access Spotify

USE YOUR SHORTCUT

• Press the Shortcut button .

CHANGE OR DISABLE YOUR SHORTCUT

• To change or disable your shortcut, use the Bose app. To access this option, tap
• Shortcut on the product control screen.
• To switch back to a Bluetooth connection, press the Bluetooth button .

BATTERY

CHARGE THE SPEAKER

• CAUTION: Do not attempt to charge the speaker while the speaker is wet. Doing so may cause damage to the speaker. The speaker is waterproof, but the
• USB-C port must be fully dried out before charging. If moisture is detected, the Power light slowly blinks white and amber.
• NOTE: Make sure you’re using the Bose-provided USB-C cable or a similar USB-C cable providing a minimum of 5V p, 3A.

1. Connect one end of the USB-C cable to the USB-C port on the back of the speaker.
2. Connect the other end of the cable to a power source such as a USB-C power supply or a computer.
   • The Power light slowly blinks white. When the battery is fully charged, the Power light glows solid white.

Charging time

• Allow up to 5 hours to fully charge the battery.1
• A full charge powers the speaker for up to 20 hours.2 At maximum volume, the battery lasts up to 3 hours.3
• Charging time and battery performance vary with the USB power supply capability, music content, speaker volume, and if charging an external device.

Hear the battery level

• Each time you power on the speaker, a voice prompt announces the battery level.
• When the speaker is in use, a voice prompt announces if the battery needs to be charged.
• While using the speaker, press and hold the Power button until you hear a voice prompt announce the battery level.

View the battery level

• The Power light glows according to the battery level.
• NOTE: You can also view the battery level using the Bose app. You can access this option on the product control screen.

All tests were conducted by Bose with the production-representative Bose SoundLink Max Portable Speaker.

1. With 5V/3A (15W) USB-C capable power supply, from 0% to 100% while the unit is in standby mode. Charging times will vary when not using the recommended 15W supply.
2. Using Bluetooth A2DP audio at 65% volume and between 68° F – 77° F (20° C – 25° C), with default EQ using a mix of Top 50 Global tracks as of October 2023 and no charging of external devices. Battery performance varies with individual user conditions such as audio content, loudness, and environmental temperature.
3. Using Bluetooth A2DP audio at 100% volume and between 68° F – 77° F (20° C – 25° C), with default EQ using a mix of Top 50 Global tracks as of October 2023 and no charging of external devices. Battery performance varies with individual user conditions such as audio content, loudness, and environmental temperature.

CHARGE YOUR DEVICE

CAUTION: Do not attempt to charge your device while the speaker is wet. Doing so may cause damage to the speaker. The speaker is waterproof, but the USB-C port must be fully dried out before charging. If moisture is detected, the Power light slowly blinks white and amber.

1. Connect one end of the USB-C cable to the USB-C port on the back of the speaker.
2. Connect the other end of the cable to the USB-C port on your device.

Charging status displays on your device.

STATUS

The Power, AUX, Bluetooth, and Shortcut lights are located on the top of the speaker.

POWER LIGHT

Shows the battery, charging, update, and error status.

LIGHT ACTIVITY SYSTEM STATE

dry the USB-C port before charging
Quickly blinks white and amber (alternating)| Error – contact Bose customer service

BLUETOOTH LIGHT

Shows the Bluetooth connection status.

LIGHT ACTIVITY SYSTEM STATE

AUX LIGHT

Shows the AUX connection status.

• LIGHT ACTIVITY SYSTEM STATE
  • Solid white Connected

WIRED CONNECTION

CONNECT AN AUDIO CABLE

• You can connect an audio cable (not provided) to the speaker to listen to audio on your device.
• Connect one end of an audio cable to the 3.5 mm port on the back of the speaker and the other end to the port on your device.
• The AUX light glows solid white.
• NOTE: To switch to a Bluetooth connection, press the Bluetooth button . To switch back to a wired connection, press the Shortcut button or disconnect then reconnect the audio cable.

CONNECT BOSE PRODUCTS

CONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR

• With Bose SimpleSync technology, you can connect the speaker to a Bose Smart Speaker or Bose Smart Soundbar to listen to the same audio in two different rooms at the same time.
• NOTE: SimpleSync technology has a Bluetooth range of up to 30 ft (9 m). Walls and construction materials can affect reception.

Compatible products

• You can connect the speaker to any Bose Smart Speaker or Bose Smart Soundbar.

Popular compatible products include:

• Bose Smart Ultra Soundbar/Bose Ultra Soundbar
• Bose Smart Soundbar 900
• Bose Smart Soundbar 700/Bose Soundbar 700
• Bose Smart Soundbar 600
• Bose Soundbar 500
• Bose Smart Speaker 500/Bose Home Speaker 500
• Bose Home Speaker 300
• Bose Portable Smart Speaker/Bose Portable Home Speaker
• New products are added periodically. For a complete list and more information, visit: support.Bose.com/Groups

Connect using the Bose app

1. Press and hold the Bluetooth button until you hear “Ready to connect” and the Bluetooth light slowly blinks blue.
   • NOTE: If a device is already connected, you hear “Ready to connect another device.”
2. Use the Bose app to connect the speaker to a compatible Bose product.
   • For more information, visit: support.Bose.com/Groups

NOTES:

• It could take up to 30 seconds to connect.
• Make sure that the speaker is within 30 ft (9 m) of your speaker or soundbar.
• You can connect the speaker to only one product at a time.

Connect using the product controls

1. Press and hold the Bluetooth button until you hear “Ready to connect” and the Bluetooth light slowly blinks blue.
   • NOTE: If a device is already connected, you hear “Ready to connect another device.”
2. On your soundbar remote or the top of your speaker, press and hold the Bluetooth button until the light bar or light ring pulses blue.
   • The speaker connects to your soundbar or speaker, and you hear the same audio through both devices.

NOTES:

• It could take up to 30 seconds to connect.
• Make sure that the speaker is within 30 ft (9 m) of your speaker or soundbar.
• You can connect the speaker to only one product at a time.

RECONNECT TO A BOSE SMART SPEAKER OR SOUNDBAR

• Use the Bose app to reconnect the speaker to a previously connected compatible Bose product. For more information, visit: support.Bose.com/Groups

NOTES:

• Your speaker or soundbar must be within range (30 ft or 9 m) and powered on.
• If the speaker doesn’t connect, see “Speaker doesn’t reconnect to a previously-connected Bose Smart Speaker or Soundbar”

PORTABILITY

You can use the handle to easily carry the speaker.

• You can also replace the handle with a new handle or carry strap.
• To order these optional accessories, visit: support.Bose.com/sl-max

REMOVE THE HANDLE

1. Firmly turn the grommet on the end of the handle to the left (counter-clockwise) 1⁄4 turn.
2. Lift to remove the handle from the speaker.
3. Repeat steps 1 – 2 to remove the other side of the handle.

ATTACH A NEW HANDLE OR CARRY STRAP

1. Align the notches in the grommet with the contacts in the opening and place the grommet inside the speaker.
2. Turn the grommet to the right (clockwise) 1⁄4 turn until you feel a click.
3. Repeat steps 1 – 2 to attach the other side of the handle or carry strap.

WATER AND DUST RESISTANCE

• The speaker is waterproof, splash-resistant, and dustproof. It’s rated IP67 and IP64.
• You can submerge the speaker in water for up to 30 minutes at a depth of up to 3.3 ft (1 m). It can also be used while showering and in the rain or snow.

CAUTIONS:

• Do NOT submerge this speaker in any pool of water deeper than 3.3 ft (1 m).
• Avoid playing audio while the speaker is submerged.
• If the speaker is exposed to salt or chlorinated water, gently rinse with fresh water following the exposure to remove residue.
• Never attempt to charge the speaker or your device while the speaker is wet. Doing so may cause damage to the speaker.
• The speaker is waterproof, but the USB-C port must be fully dried out before charging. If moisture is detected, the Power light slowly blinks white and amber

CARE AND MAINTENANCE

UPDATE THE SPEAKER

• The speaker begins updating automatically when connected to the Bose app and an update is available. Follow the app instructions. When the update begins, the Power light blinks white 3 times (repeated) until the update is complete.
• You can also update the speaker using the Bose updater website. On your computer, visit: btu.Bose.com and follow the on-screen instructions. When the update begins, the Power light quickly blinks white for 10 seconds.

CLEAN THE SPEAKER

• The speaker may require periodic cleaning.
• Clean the surface of the speaker with a soft, damp cloth (water only). Make sure the USB-C port is fully dried out before charging. If moisture is detected, the Power light slowly blinks white and amber.
• Do not use any solvents, chemicals, or cleaning solutions containing alcohol, ammonia, or abrasives.
• If the speaker is exposed to salt or chlorinated water, gently rinse with fresh water following the exposure to remove residue.

STORE THE SPEAKER

• When not in use, store the speaker in a cool place.
• CAUTION: Do NOT store the speaker for extended periods when the battery is fully charged or has a low charge.

REPLACEMENT PARTS AND ACCESSORIES

• Replacement parts and accessories can be ordered through Bose customer service.
• Visit: support.Bose.com/sl-max

LIMITED WARRANTY

• The speaker is covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty.
• To register your product, visit worldwide.Bose.com/ProductRegistration for instructions. Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

• If you experience problems with the speaker
• Power the speaker off and then on again.
• Charge the speaker.
• Check the status lights.
• Make sure your device supports Bluetooth connections.
• Increase the volume on the speaker, your device, and your music app.
• Move your device closer to the speaker (30 ft or 9 m) and away from any interference or obstructions.
• Connect another device.
• If you couldn’t resolve your issue, see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting articles, videos, and other resources at: support.Bose.com/sl-max
• If you’re unable to resolve your issue, contact Bose customer service.
• Visit: worldwide.Bose.com/contact

OTHER SOLUTIONS

SYMPTOM SOLUTION

No power (battery)| The battery may be in protection mode or discharged. Connect the speaker to a power source.
---|---
Speaker doesn’t connect with the device| Clear the speaker device list. Delete the speaker from the Bluetooth list on your device, including any duplicate listings labeled LE (Low Energy). Connect again Visit: support.Bose.com/sl-max to see how-to videos.
The speaker doesn’t respond to

multi-press functions

| Vary the speed of presses.
No sound| Make sure voice prompts are on using the Bose app. Press the Bluetooth button l and release it to hear the connected device. Make sure you’re using the correct device.

Use a different music source.

If two devices are connected, pause audio on the first device and play audio on the other device.

Poor sound quality from devices connected by Bluetooth connection| Use a different music source.

If two devices are connected, disconnect the second device.

Disable any audio enhancement features on the device or music app.

If the speaker was exposed to water, wait for the speaker to dry and try again.

Poor sound quality from a device connected by an audio cable| Make sure both ends of the audio cable are secure.

Disable any audio enhancement features on the device or music app.

Try another audio cable.

No sound from a device connected by an audio cable| Make sure both ends of the audio cable are secure.

Press play on your device to make sure the audio is playing. Play audio from a different application or music service. Play audio from content stored directly on your device.

Increase the volume on the speaker, then increase the volume on your device.

Try another audio cable (see page 28). Restart your device.

Delayed audio| Play audio from a different application or music service. Close and re-open the application or music service.

Try an audio cable.

Speaker doesn’t charge| Make sure both ends of the USB-C cable are secure.

Make sure you’re using the Bose-provided USB-C cable or a similar USB-C cable providing a minimum of 5V p, 3A.

Try another charging source.

If the speaker has been exposed to high or low temperatures, let it return to room temperature and then try charging again.

If the speaker was exposed to water, wait for the speaker to dry and try again.

Reset the speaker.

are secure.

If the speaker was exposed to water, wait for the speaker to dry and try again.

Make sure your device can receive a charge from another device. Refer to your mobile device owner’s guide.

Disconnect the USB-C cable from the speaker and then reconnect. If your device still doesn’t charge, disconnect the USB-C cable from your device and reconnect. If you’re unable to resolve your issue, refer to your device owner’s guide.

The speaker doesn’t connect to a Bose Smart Speaker or Soundbar| Make sure you’re using the Bose app. Make sure your Bose Smart Speaker or Soundbar is running the latest software. Use the Bose app and run available software updates. Make sure you’re connecting to a compatible Bose product. For a list of compatible products, visit: support.Bose.com/Groups Press and hold the Bluetooth button l until you hear “Ready to connect” or “Ready to connect another device” and the Bluetooth light slowly blinks blue. Make sure that the speaker is within 30 ft (9 m) of your soundbar or speaker.
The speaker doesn’t reconnect to a previously-connected Bose Smart Speaker or Soundbar| On the speaker, press and hold the Bluetooth button l until the Bluetooth light slowly blinks blue, and you hear “Ready to connect another device.” Use the Bose app to connect the speaker to a compatible Bose product. For more information, visit: support.Bose.com/Groups
Delayed audio when connected to a Bose Smart Speaker or Soundbar| Download the Bose app and run available software updates. On a computer, check btu.Bose.com for USB updates.

RESET THE SPEAKER

• If the speaker is unresponsive, you can reset it.
• Resetting the speaker resets the product controls and reboots the speaker. It doesn’t clear any device settings.
• NOTE: Make sure the USB-C cable isn’t connected to the speaker.

1. Press and hold the Power button for up to 30 seconds until the speaker powers off.
2. Press the Power button .
   • The Power light glows according to the battery level.

NOTES:

• If the USB-C cable is connected, you must remove it before you can reset the speaker.
• If you’re unable to resolve your issue, additional troubleshooting and support are available at: support.Bose.com/sl-max

RESTORE THE SPEAKER

A factory reset clears connected devices and language settings from the speaker and returns it to the original factory settings.

1. Press and hold the Volume up button + and Volume down button – for 15 seconds until the Power light quickly blinks white for 3 seconds.
   • The speaker powers off.
2. Press the Power button .

• The Power light glows according to the battery level. The Bluetooth light slowly blinks blue, and you hear “Ready to connect.”
• NOTE: If you’re unable to resolve your issue, additional troubleshooting and support are available at: support.Bose.com/sl-max
• ©2024 Bose Corporation, 100 The Mountain Road, Framingham, MA 01701-9168 USA AM888545-0010 Rev. 00

Documents / Resources

| BOSE 442368 Soundlink Max Portable Speaker [pdf] Instruction Manual
442368 Soundlink Max Portable Speaker, 442368, Soundlink Max Portable Speaker, Max Portable Speaker, Portable Speaker
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References

• Bose Software Updater for: QuietComfort, QuietControl, SoundSport, SoundWear, SoundLink and BOSEbuild products
• Products that support SimpleSync™
• Customer Support
• Contact Us

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