AirDog A7SABF593 Air Fuel Separation System Instruction Manual
- June 1, 2024
- Airdog
Table of Contents
- A7SABF593 Air Fuel Separation System
- Installation and Safety Guidelines
- Parts List
- Fittings, Brackets, and Mounting
- Fuel Line Assembly
- Fuel Lines (Supply Line to Engine)
- Fuel Lines (Return to Tank)
- Fuel Lines (Suction Line from Tank)
- Wiring Harness
- INITIAL START PROCEDURE
- FILTER SERVICE RECOMMENDATIONS
- CHECKING FOR DAMAGE/DEBRIS TO/IN THE GEROTER ASSEMBLY
- Pressure Adjustment
- WARRANTY
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
AirDog® II-5G DF-165
PureFlow AirDog®
6.0L Ford Powerstroke 2003-2007
INSTALLATION MANUAL
FOR 6.0L POWERSTROKE POWERED
FORD TRUCKS
2003-2007
HIGH PERFORMANCE FUEL SYSTEM
WITH QUICK CONNECT COMPONENTS
PLEASE READ THESE
INSTRUCTIONS THOROUGHLY
BEFORE BEGINNING THE INSTALLATION SMALL and COMPACT
7” Long X 3.2” Wide X 10” Tall
A7SABF593 Air Fuel Separation System
OVERVIEW
Thank you for your purchase and welcome to PureFlow AirDog’s AirDog®Il-5G fuel
air separation and delivery system for the 2003-2007 6.0L Powerstroke.
The AirDog®lI-5G is an all in one premium fuel pump and filtration system for
the 6.0L. This system removes water, particulates, and entrained air from the
diesel fuel. The entrained air that is separated from the fuel is returned to
the tank through a small return fitting. The fuel is delivered to the engine
at the correct pressure and flow rate to meet the demands of the engine under
all operating conditions.
The AirDog®lI-5G DF-165 systems feature a built in adjustible diaphragm
pressure regulator. All AirDog®11-5G systems include a complete installation
kit.
The AirDog®lI-5G, for this particular application, is preset at 50-55psi from
factory for a stock application. The regulator is adjustible up to 70 psi for
fine tuning the system for performance upgrades.
WARNING: RUNNING THE PUMP ABOVE 70PSI WILL DECREASE THE LIFE OF THE PUMP
SIGNIFICANTLY AND MAY VOID THE WARRANTY.
PureFlow AirDog products are manufactured in Shelbyville Indiana by a team of
skilled workers with unsurpassed attention to detail and using the most
stringent quality assurance.
HOW THE 5G OPERATES
The AirDog®II-5G DF-165 draws fuel from the fuel tank. The fuel is then drawn
through the water separator where 92% of water is removed per SAE spec 1488.
It is then pressurized through a Gerotor pump and sent to the 2 micron fuel
filter before it is sent to the injection pump. The air from aerated fuel, due
to tank sloshing and engine return lines, is separated and sent back to the
tank through the 3/8” return fitting. The excess fuel that the engine does not
use is recirculated through the diaphragm regulator back to the suction side
of the pump.
QUICK CONNECT COMPONENT OVERVIEW
Provided in this kit is an OE style quick connection system. This system works
to allow a quick, clean, and professional install.
SAE J2044 QUICK CONNECT SYSTEM
The SAE J2044 quick connect system is the most commonly used system in the
automotive industry. The images below show the formation of SAE J2044
connection. To connect the assemblies, simply insert the male end form into
themating female connector. Push firmly until you hear it “click” into place.
To disconnect the fittings, press down and hold the tabs on the female
connector while you firmly pull the assembly apart.
Installation and Safety Guidelines
INSTALLATION GUIDELINES
The installation of your AirDog® II-5G can be relatively easy by following the steps outlined in this manual, and:
- Inventory the package components completely. Notify PUREFLOW AIRDOG immediately of any missing or damaged parts. (877-421-3187)
- Read the installation manual completely. Understand how the system operates and take note of installation recommendations before beginning installation.
- The installation recommendations contained herein are suggested installation guidelines only. Individual installations may vary.
- When installing the AirDog®II-5G fuel lines, be sure to connect the ORIGINAL ENGINE RETURN LINE to the fuel tank as it was from the factory when the installation is complete!
If any installation procedure is uncertain, contact PUREFLOW AIRDOG for technical assistance.
SAFETY GUIDELINES!
CAUTION! Be sure to chock the vehicle’s tires to prevent rolling.
CAUTION! Use proper supports when working beneath an elevated vehicle.
CAUTION! Most diesel pickups have two (2) 12volt batteries. Disconnect
the battery cables to both batteries before proceeding with the AirDog® II-5G
installation.
CAUTION! Vehicle frame rails should not be drilled into or welded upon.
CAUTION! Wear safety glasses when operating power tools such as drills
and grinders or when using a punch or chisel.
CAUTION! Use common sense when routing fuel lines and electrical
harnesses. Keep them away from hot exhaust components and/or moving parts.
Properly secure lines to prevent chaffing.
NOTE: The pictures used in this manual are for example only and may not
be exactly the same as your truck.
Parts List
6.0L PowerStroke PARTS LIST
QTY| DESCRIPTION| PART NUMBER|
IMAGE
---|---|---|---
1| AirDog®II-5G| DF-165|
1| AirDog®II Mounting Bracket| 001-3C-0004|
1| Mounting Bracket Hardware Kit| 901-61-0102-PM-F|
1| Frame Bracket| 010-3C-0002
010-3C-0001|
1| Wiring Harness| 5E-2-010-HD|
1| Air/Vapor Quick Connect Return “Tee” 5/16”x5/16”x3/8”| 001-4B-1-0060|
1| Bundle of Plastic Ties| 5H-2-1-06/12|
1| Spacer| 010-3C-0003-A-P|
1| 20ft of Fuel Line| HS20|
1| 3/8” male J2044 Quick Connect to 1/2” Push Lock Fitting| MQC38|
2| 1/2” Straight Hose Quick Connect Fitting| FQC12S|
2| 3/8” 90° Hose Quick Connect Fitting| FQC3890|
1| 3/8” Straight Hose Quick Connect Fitting| FQC38S|
1| Customer Service Oring Replacement Kit| 901-05-0500|
2| 1/2” Male J2004 Quick Connect x 3/4-16” UNF| 08J2044-3/4UNF|
1| 3/8” Male J2004 Quick Connect x 7/16” UNF| 06J2044716UNF|
ILLUSTRATION OF QUICK CONNECT COMPONENTS
Fittings, Brackets, and Mounting
Installing the Supplied Fittings Into the AirDog II-5G Base
4-1. Dip the threaded end of the 08J2044-3/4UNF fitting into clean motor oil
and hand- thread into the “ENGINE” and “INLET” ports of the AirDog®lI-5G
filter base as illustrated in figures 1, 2, and 3. Using a 7/8” deep socket,
torque the fittings to 180in-Ib or 15ft-lb.
DO NOT overtighten the fittings or damage may occur!
4-2 Dip the threaded end of the 06J2044716UNF fitting into clean motor oil and
hand- thread into the “RETURN” port of the the AirDog®lI-5G filter base as
illustrated in figures 1and 2. Using a 9/16” deep socket, torque the fitting
to 84in-lb or 7ft-lb. DO NOT
overtighten the fittings or damage may occur!
4-3. Assemble the AirDog mounting bracket (001-3C-0004) to the frame bracket (010-3C-0001) using the spacer (010-3C-0003-A-P) as shown in figure 4 using the four bolts, lock washers, and nuts included in the mounting bracket hardware kit (figure 5). Properly torque all fasteners! You will need a 3/16” allen and a 1/2″ wrench. The bracket assembly should look like figure 6.
Attach the AirDog®l1-5G to the frame bracket assembly as shown in figure 7 using the supplied hardware in the mounting bracket hardware kit. The brackets are universal and can be mounted anywhere there is room.
NOTE: We recommend installing the AirDog® on the inside of the frame
rail, but we understand some applications just don’t have the room. The photos
in this manual may not be the same as your application.
4-5. Be sure to tuck the AirDog®II-5G as far up as possible without it rubbing
on anything to prevent damage from road debris. The bracket assembly is
adjustible to achieve this.
4-6. Clamp the frame between the AirDog® bracket assembly and the backing
plate (figure 8) using the 3/8” bolts, lock washers, and nuts included in the
kit. You will need two 9/16” wrenches. Properly torque all fastners! BE SURE
to mount the AirDog®II-5G with the “INLET” port toward the rear of the vehicle
(Figure 8).
Fuel Line Assembly
Assembling the Fuel Lines
This kit includes a length of fuel line and separate fuel line ends to allow
for much cleaner looking installations! Assemble the fuel lines as you install
them.
You won’t want to pre-assemble the hoses or your lengths may be off.
5-1. Take the fuel line end and lubricate the barbed end with clean motor oil
(Figure 9) and press it into the fuel line (HS20) until all of the barbs are
covered (Figures 10 and 11).
The fuel line end should look like Figure 11.
5-2. Now plug that fuel line with that fitting into the connection on the
either the AirDog or the truck where the manual calls it out.
5-3. Run the fuel line along the frame away from any hot or moving parts such
as exhaust or the driveshaft (Figure 12). Cut the hose to length and insert
the other fuel line end that the manual calls out into the fuel line as
outlined in step 5-1.
NOTE: Hose clamps are not needed for these push-lock connectors.
Fuel Lines (Supply Line to Engine)
6A-1. Disconnect the fuel supply line to the engine from the OE fuel pump. You
will need a fuel line disconnect tool. This tool is not included in the kit,
but can be picked up at a local auto parts store. This pump is located on the
driver’s side inside frame rail (Figure 13). 6A-2. Push the
male 3/8” J2044 Fitting (MQC38) into HS20 until all three barbs are not
showing, then connect the fitting to the factory fuel supply line that was
just disconnected in the previous step.
A “click” will be heard once properly connected. 6A-3. Run the other end of
the fuel line along the frame, away from any hot or moving parts, to the port
in the AirDog base labeled “Engine.” Cut the fuel line to length and press in
fuel line end FQC12S per section 5. Once the connector is pressed in, press it
onto the male connector in the filter base in the “Engine” port. A “click”
will be heard when properly connected.
Fuel Lines (Return to Tank)
AirDog®II-5G AIR/VAPOR RETURN LINE
6B-1. Remove the quick connect end of the fuel return line to the tank from
the OE frame mounted fuel pump (figure 16).
6B-2. Remove the engine fuel return line quick connect fitting from the male
connector located at the top front of the OE frame mounted fuel pump (figure
17). You will need the disconnect tool for this one.
6B-3. Connect the previously disconnected female return line and the female
tank line to the male connections on the return “T” (001-4B-1-0060) as
illustrated in figure 18 below.
(Note the bent section is facing toward the rear of the vehicle.) NOTE:
The OE fuel pump and fuel line from the fuel tank may be removed from the
vehicle at this time, if desired.
6B-4. Assemble one end of the return line (Reference section 5) using Fuel
line end FQC3890 and plug it into the “Return” J2044 fitting installed in the
AirDog® (Figure 19). A “click” will be heard once the fitting is properly
connected. 6B-5. Run the other end of the fuel line along
the frame as described in step 5-3 to the remaining open end on the return
tee. Cut the fuel line to length and insert fuel line end FQC38S per step 5-1.
Once the connector is pressed in, install it on the return tee. A
“click” will be heard once properly connected.
Fuel Lines (Suction Line from Tank)
AirDog®II-5G FUEL SUCTION LINE
6C-1. Assemble one end of the fuel line (Reference section 5) using fuel line
end FQC12S and connect it to the male J2044 connection that was previously
installed in the “Fuel In”
port in the Filter base. A “click” will be heard when properly connected.
6C-2. Remove the original fuel suction line quick connect fitting (figure 22) from the top of the tank by squeezing the tabs on the end of the connector together while pulling. DO NOT mistake the return line with the suction line. Consult your factory manual if unsure of these procedures.
IN MORE DETAIL
To release the quick-connect fitting from the fuel tank suction tube, push the
fitting toward the suction tube. With the plastic tabs firmly depressed, pull
the fitting assembly from the suction tube. Hold the Quick Connect Fitting
square to the suction tube. It may be difficult to disconnect the fitting it
is cocked or becomes cocked during removal.
6C-3. Run the other end of the fuel line along the frame as mentioned in step
5-3 to the factory suction line coming out of the tank. Cut the fuel line to
length and press in fuel line end FQC3890 per section 5. Once the connector is
pressed in, connect it to the
factory male suction line coming out of the tank. A “click” will be heard once
properly connected. VERY IMPORTANT: Disconnect the power supply
lead to the OE high pressure fuel pump located on the driver’s side frame
rail.
Wiring Harness
AirDog®II-5G WIRING HARNESS INSTALL WIRING DIAGRAM
SECURE THE RELAY AND FUSE HOLDER TO THE VEHICLE
7-1. Secure the relay and fuse holder to the vehicle. Be sure to rout the
wires away from any moving parts. The relay is illustrated below in figure 26.
The fuse holder mounting is the same concept.
CONNECT THE AirDog®II-5G RELAY CONTROL LEAD
7-2. Route to Relay Lead to the fuse panel. Insert the mini fuse tap into a
fuse on the panel that is “hot” when the starter key is turned to the on
position. . If you are installing in a spot that is already in use, you will
need to remove that fuse and install it into the fuse tap provided so both
fuse spots are occupied. Or you may cut the fuse off and tap the wire into
your factory fuel pump lead shown in figure 28.
NOTE: The power supply leads can be connected to the battery or the
alternator. Connecting the power supply leads to the alternator instead of the
battery will create a corrosion free connection.
7-3. Route the power supply leads to the alternator.
Connect the Black (-) lead to the alternator Ground connection.
Connect the Red (+) lead to the alternator Hot Lead going to the battery. OR
7-4. Should you choose to connect the power supply leads directly to the
battery, connect the RED (+) lead to the POSITIVE (+) post of the driver’s
side battery. Connect the BLACK (-) lead to the NEGATIVE (-) post of the same
battery. 7-5. Route the wiring harness to the AirDog® and connect the 2 pin
connector to the corresponding connector on the AirDog®.
INITIAL START PROCEDURE
VERY IMPORTANT: Before starting the engine, be sure the power supply to the OE Fuel Pump, located on the driver’s side frame rail has been disconnected from the Pump if the pump has not been previously removed!
8-1. The AirDog® II is a self-priming system, however, to prevent possible
damage to the system, it is recommended to fill the pre-filter with diesel
fuel before initial startup.
8-2. Rub diesel fuel or oil on the filter seals before installing to ensure a
proper seal.
8-3. Turn the starter key to the on/run position.
8-4. While the AirDog® II is operating, bleed the fuel line to the engine of
air by loosening the fuel line connection at the engine fitting. As soon as
the line is purged of air and pure fuel is observed, properly tighten the fuel
fitting.
NOTE: put a rag or shop towel over and around fitting to prevent
splatter. Catch all spilled fuel and dispose of properly.
Wear safety glasses.
8-5. Start engine.
RECHECK ALL FUEL FITTINGS FOR LEAKAGE AND PROPERLY TORQUE. BE SURE ALL FUEL
LINES ARE PROPERLY ROUTED TO PROTECT FROM EXCESSIVE HEAT AND SECURED TO
PROTECT FROM CHAFFING AND ABRASION. RECHECK ALL ELECTRICAL LINES, SECURE AS
NECESSARY.
CHECKING FOR EXCESSIVE PUMP NOISE
NOTE: Each AirDog® II has been manufactured in a Quality Controlled
process and wet tested for operation and performance before shipment. This is
a very quiet and smooth running system. With fuel or air alone, the AirDog® II
fuel pump will run very quietly. However, if any fuel fitting on the vacuum
side, between the fuel tank and the AirDog® II or the pre-filter has been left
loose during the installation process, the system may be sucking air at an
excessive rate and will be very noisy. Excessive restriction in the suction
line from the fuel tank can cause vapor and noise, as well. To check for these
problems, unscrew the pre-filter 3 or 4 full turns and activate the AirDog® II
by turning the ignition switch to on If the AirDog® II runs quietly, then
excessive air from a loose fitting or leaking pre-filter seal or vapor from
fuel flow restriction is most likely the reason for the excessive noise.
Correct as necessary.
A. The seal groove in the 3” filter is a snug fit and on occasion the seal has
been found to not be fully seated. Remove the pre-filter, remove the seal from
the top of the nut plate. Clean and lubricate the seal grove. Carefully
replace the seal in the grove. Be sure
to fully seat the seal.
B. Check all fittings, especially the quick connect at the tank.
FILTER SERVICE RECOMMENDATIONS
Plugging of either the fuel filter or the water separator itself will cause low fuel pressure and low flow to the engine. If a low fuel pressure issue exists, replace the fuel filter. Typical fuel filter life is 15-20k miles depending on fuel quality.
Replace the water separator every other time you change the Fuel Filter or if
it becomes damaged or plugged. It is suggested to check/drain the water
separator every three months or as needed should you experience excessive
‘water in fuel’ conditions. When installing the water separator, be sure to
clean the underside of the AirDog® base. Follow the instructions printed on
the pre-filter for proper tightening procedures.
CAUTION: Be extremely careful to prevent any contaminates or debris from
entering the prefilter when removing it for cleaning! Large debris will jam
the Gerotor and cause the fuse to blow. This is not a warranty item. Should
this happen, you can easily put
the system back into working order. See the instructions on “How to clean the
Gerotor” for proper procedures.
The Fuel Filter
Remove the fuel filter by turning it counter clockwise. DO NOT pre-fill the
fuel filter with fuel.
The AirDog® will fill the filter and prime the system automatically. Follow
the instructions on the filter for proper tightening procedures.
CAUTION: Dispose of waste fuel and used filters properly to protect OUR
environment.
CHECKING FOR DAMAGE/DEBRIS TO/IN THE GEROTER ASSEMBLY
CLEANING DEBRIS/CHECKING FOR DAMAGE IN/TO THE GEROTOR ASSEMBLY
STEP 1: Remove the four (4) socket head cap screws that secure the
Gerotor cap using a 3/16 allen wrench. STEP 2: Carefully remove the
O-rings you will need to reuse them.
STEP 3: Remove and clean the Gerotor. Be very careful to not damage the
Gerotor. STEP 4: Remove the O-rings and clean/inspect the inside of the
Gerotor pocket. STEP 5: Reinstall the center gear. STEP 6: Align and
install the outer gear and O-rings. STEP 7: Install the Gerotor Cap.
Be very careful not to dislodge or pinch the O-rings.
STEP 7: Install the Gerotor Cap. Be very careful not to dislodge or pinch
the O-rings. STEP 8: Loose assemble the cap screws. Torque the cap screws
in an opposing pattern.
If there is damaged found to either the Gerotor, Gerotor pocket, or O-rings, call into AirDog® Tech Support for further assistance.
Pressure Adjustment
AirDog®II-5G ADJUSTABLE FUEL PRESSURE REGULATOR
The AirDog®II-5G rises to a new level of performance with an adjustable
diaphragm fuel pressure regulator. This regulator offers more consistent fuel
pressure and allows for higher flow rates at pressure. This regulator can also
be boost compensated to battle any pressure drops under wide open throttle.
The boost compensation kit is sold separately.
PRESSURE ADJUSTMENT FOR THE 6.0L POWERSTROKE
Turn the adjuster screw counter-clockwise to reduce the output pressure or
clockwise to increase the pressure. Be sure to re-torque the jam nut after
adjusting the regulator. IT IS STRONGLY RECOMMENDED TO ADJUST THE PRESSURE
WHILE USING A FUEL PRESSURE GAUGE. TOO MUCH OR TOO LITTLE PRESSURE MAY CAUSE
DAMAGE TO THE INJECTION SYSTEM!
Every AirDog II-5G has a 90-degree brass fitting in the pump to where you can
add a fuel pressure gauge or fuel pressure sending unit for an electric gauge.
WARRANTY
PUREFLOW AIRDOG LIFETIME LIMITED EXPRESS WARRANTY
FOR
Covered PureFlow AirDog® I, II, II-4G, II-5G and Raptor Systems
IMPORTANT NOTICE
TO ACTIVATE YOUR PURFLOW AIRDOG WARRANTY, YOU MUST COMPLETE AND MAIL YOUR
WARRANTY CARD TO PUREFLOW AIRDOG WITH A COPY OF YOUR ORIGINAL SALES RECEIPT
WITHIN 30 DAYS OF PURCHASE. FAILURE TO COMPLETE AND SUBMIT YOUR WARRANTY CARD
WILL RESULT IN A WARRANTY PERIOD OF THE COVERED PRODUCE TO ONE (1) YEAR FROM
THE DATE OF PURCHASE.
PureFlow AirDog® (hereafter collectively, “SELLER”) warrants and guarantees
only to the Original Purchaser (hereafter collectively, BUYER) that All
PureFlow AirDog® Systems (hereafter collectively, PRODUCT) shall be free from
defects of materials and workmanship in the manufacturing process for as long
as the BUYER owns the PRODUCT.
The Lifetime Limited Express Warranty is limited to the PRODUCT purchased by
the original BUYER of the PRODUCT and limited solely to the parts contained
within the PRODUCT and EXCLUDES ALL ELSE INCLUDING FILTERS AND WATER
SEPARATORS. Any PRODUCT that is in question of Warranty must be returned,
shipped prepaid, to PureFlow AirDog®. All Warranty claims are subject to the
approval of PureFlow AirDog®. If it is determined that a Warranty claim
exists, PureFlow AirDog® will, at its sole discretion, replace the defective
PRODUCT with a comparable PRODUCT, repair the defective PRODUCT, or refund the
BUYER”S purchase price in exchange for the PRODUCT. Repairs or replacements
are warranted for only the remainder of the original warranty period and only
to the original BUYER.
Under no circumstances shall the SELLER be liable for any labor charged or
travel time incurred in the diagnosis for defects, removal, or reinstallation
of the PRODUCT, or any contingent expense.
Under no circumstances will the SELLER be liable for any damage or expense
incurred by reason of the use or sale of the PRODUCT.
Other than expressly set forth herein, the SELLER shall in no way be
responsible for the proper or improper use and service of the PRODUCT. In no
event shall the SELLER be liable for any special, incidental, indirect or
consequential damages of any kind or nature, whether or not the BUYER of the
PRODUCT was advised of the possibility of damage or harm, arising or resulting
from the use or performance of the PRODUCT and BUYER hereby waives the right
to any and all such claims.
BUYER, acknowledges that he/she is not relying on SELLER’S skill or judgment
to select or furnish goods suitable for any particular purpose and that SELLER
has no liability that will extend beyond the scope of the LIMITED EXPRESS
WARRANTY contained herein, and BUYER hereby waives all remedies or
liabilities, expressed or implied, arising by operation of law or
otherwise.(including, without limitation, any obligation of SELLER with
respect to fitness for any particular purpose; merchantability; and special,
incidental, indirect or consequential damages) or whether or not occasioned by
SELLER’S negligence.
SELLER disclaims any warranty and expressly disclaims any liability for
personal inquiry or damages related to BUYER’S use of the PRODUCT. BUYER
acknowledges and agrees that the disclaimer of any liability for personal
injury is a material term for this agreement and BUYER agrees to indemnify
SELLER and hold SELLER harmless from any claim related to the PRODUCT and its
use or performance. Under no circumstances will SELLER be liable for any
damages, liabilities, costs or expenses incurred as a result of or by reason
of use, performance or sale of the PRODUCT, including without limitation, any
damages, liabilities, costs or expenses incurred by reason of BUYER’S
negligence related to those uses of the PRODUCT.
The proper installation of the PRODUCT is the sole responsibility of the
BUYER. The SELLER assumes no liability regarding improper installation or
misapplication of the PRODUCT.
SELLER hereby provides the following limited warranty as to description,
quality, merchantability, fitness for the PRODUCT’S purpose, productiveness,
or any other matter of SELLER’S PRODUCT sold herewith. The SELLER shall be in
no way responsible for the open use and service of the PRODUCT and the BUYER
hereby waives all rights other than those expressly written herein. This
Warranty shall not be extended or varied except by a written instrument signed
by SELLER and BUYER.
IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT, THE BUYER MAY
PROMPTLY RETURN THE PRODUCT, IN A NEW AND UNUSED CONDITION, WITH A DATED PROOF
OF PURCHASE, TO THE PLACE OF PURCHASE WITHIN THIRTY (30) DAYS FROM THE DATE OF
PURCHASE FOR A FULL REFUND. THE BUYER AGREES THAT THE INSTALLATION OF THIS
PRODUCT CONFIRMS THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND ACCEPTS
THE TERMS AND CONDITIONS OF THIS AGREEMENT.
WARRANTY PROCEDURE
In the unlikely event a warranty appears as if it may be warranted, the following steps are taken:
-
The customer discussed the symptoms of the problem with a PureFlow AirDog® Technician. The customer is to have the system Serial Number and Model Number available for the Technician when the call is made. This will expedite all steps of the
process. -
The customer performs any and all tests requested by the PureFlow AirDog® Technician.
This is done to isolate the potential problem while eliminating potential installation or maintenance related issues, -
If the PureFlow AirDog® Technician determines based on the customer feedback concerning the requested testing that system may be at fault, the customer is advised that all returned pumps are tested upon arrival and should this returned pump perform at design criteria upon arrival, the customer will be charged a $50.00 fee.
-
The PureFlow AirDog® Technician will first request the customer’s phone number in the event the phone call is accidentally disconnected and then transfer the customer to a PureFlow AirDog® Customer Service Representative. Should a Customer Service Representative not be available, the Technician will offer the Customer the option to hold, call back, or receive a return call.
-
The PureFlow AirDog® Customer Service Representative will check to determine if the customer’s Warranty Registration Card is on file.
a. If no Warranty Registration is found, the customer will be required to supply the original purchase receipt showing the purchase date.
b. If no Warranty Registration is found, the customer will be advised of the options should the system in question is out of the default warranty period (1 year). -
The PureFlow AirDog® Customer Service Representative will request the customer information, including: Name, Address, Phone Number, Model Number, Serial Number, Year / Make / Model of vehicle, Name of Dealer purchased from, Purchase
Date, Description of Problem, Customers’ understanding of the resolution, and customer credit card information. -
PureFlow AirDog® will cover Ground Shipping charges to ship the replacement unit and will include a prepaid shipping label for the return of the defective unit. Any additional items ordered at the time of the replacement shipment will include their portion of the shipping cost.
-
A period of 15 Calendar Days from the time of shipment is provided for the receipt of the defective unit at the PureFlow AirDog® facility. Failure to return ship the defective unit to arrive within the defined time period will result in a charge of $250.00 against the customer’s credit card as the purchase cost of the defective unit.
PFT Bulletin No. 201-1-0324
Revised January 10, 2024
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