DELL OpenManage Enterprise CloudIQ Plugin User Manual
- June 1, 2024
- Dell
Table of Contents
OpenManage Enterprise CloudIQ Plugin
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Product Information
Specifications
- Product Name: OpenManage Enterprise CloudIQ Plugin
- Version: 2.0
- Release Date: December 2021
- Author: Unknown
Product Usage Instructions
1. Architecture Overview
The OpenManage Enterprise CloudIQ Plugin is designed to
facilitate the forwarding of monitored device data to Dell CloudIQ.
It supports onboarding of PowerEdge devices only.
2. Components Involved
The different components involved in OpenManage Enterprise for
data collection and forwarding are:
-
Configuring iDRAC on selected servers and chassis to generate
and report metrics. -
Collecting metrics from servers and chassis using iDRAC
interfaces like WS-Man. -
Managing periodic tasks for receiving events, calculating
changes, and persisting events based on policies.
3. Pre-requisites
Before enabling the CloudIQ plugin to send data to CloudIQ,
ensure the following pre-requisites are met:
-
Complete plugin registration and file transfers between
OpenManage Enterprise and CloudIQ. -
Utilize the Text User Interface (TUI) in OpenManage Enterprise
to select the primary network interface.
Frequently Asked Questions (FAQ)
Q: What devices are supported by the CloudIQ plugin?
A: The CloudIQ plugin supports onboarding of PowerEdge devices
only. For more information on supported devices, refer to the
CloudIQ plugin User’s Guide in Technical Support and Resources.
Q: Who is the intended audience for this technical white
paper?
A: This technical white paper is aimed at data center managers
and server administrators with prior knowledge of using Dell
OpenManage Enterprise and Dell CloudIQ.
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Technical White Paper
Set up, manage, and troubleshoot OpenManage Enterprise CloudIQ Plugin
Abstract
This technical white paper describes how to set up the OpenManage Enterprise
CloudIQ plugin to enable periodic streaming of the inventory, health, alerts,
and metrics of the monitored PowerEdge devices to CloudIQ, a Dell hosted
cloudbased proactive monitoring and predictive analytics application for Dell
Technologies infrastructure products. This technical white paper provides an
overview of the data streamed from customer PowerEdge servers and chassis to
CloudIQ and troubleshooting common issues. November 2023
591
Architecture
Revisions
Date December 2021 November 2023
Description Initial release Version 2.0
Acknowledgments
Author:
· Venkata Donepudi, Software Senior Principal Engineer, Enterprise Systems
Management · Sudhir Shetty, Distinguished Engineer, Enterprise Systems
Management · Andre Tran, Software Engineer, Enterprise Systems Management
Support:
· Raghu Chozhan Viswanathan, Technical Content Developer · Soumyadeep Basu,
Technical Content Developer
The information in this publication is provided “as is.” Dell Inc. makes no
representations or warranties of any kind with respect to the information in
this publication, and specifically disclaims implied warranties of
merchantability or fitness for a particular purpose.
Use, copying, and distribution of any software described in this publication
requires an applicable software license.
This document may contain certain words that are not consistent with Dell’s
current language guidelines. Dell plans to update the document over subsequent
future releases to revise these words accordingly.
This document may contain language from third party content that is not under
Dell’s control and is not consistent with Dell’s current guidelines for Dell’s
own content. When such third-party content is updated by the relevant third
parties, this document will be revised accordingly.
Copyright © 2023 Dell Inc. or its subsidiaries. All Rights Reserved. Dell
Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
[11/24/2023] [Technical White Paper] [591]
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Architecture
Contents
1 Architecture ………………………………………………………………………………………………………………………………………………5 2 Pre-
requisites ……………………………………………………………………………………………………………………………………………7 3 Activate
CloudIQ Plugin ……………………………………………………………………………………………………………………………..8 4 Data
Synchronization to CloudIQ ……………………………………………………………………………………………………………….13 5
Modify the CloudIQ Plugin Monitored
Groups………………………………………………………………………………………………14 6 Automatic Onboarding and
Offboarding of devices ………………………………………………………………………………………17 7 Transfer Log
……………………………………………………………………………………………………………………………………………18 8 Deregister
OpenManage Enterprise from Dell Connectivity Service
……………………………………………………………….19 9 View devices in CloudIQ portal
………………………………………………………………………………………………………………….20 10
Troubleshooting……………………………………………………………………………………………………………………………………….21
10.1 Cannot connect to Dell Connectivity Service
………………………………………………………………………………………21 10.2 Access Key and PIN Issues
……………………………………………………………………………………………………………..22 10.3 No device is managed by
CloudIQ Plugin …………………………………………………………………………………………..24 10.4 Dell Connectivity
Service disconnected ……………………………………………………………………………………………..24 10.5 Metrics
troubleshooting ……………………………………………………………………………………………………………………25 10.6 Data
consistency problems ………………………………………………………………………………………………………………26 11 Technical
Support and Resources ……………………………………………………………………………………………………………..29
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Architecture
Executive summary
Open Manage Enterprise, as a management console, supports discovery and
management of a wide variety of devices in a data center including but not
limited to servers, storage, and network devices. The OpenManage Enterprise
CloudIQ plugin enables OpenManage Enterprise to periodically send the
inventory, health, alerts, and metrics information of the monitored PowerEdge
devices to CloudIQ–a cloud-based proactive monitoring and predictive analytics
application that gives you a consolidated view of servers managed by multiple
OpenManage Enterprise consoles and Dell Technologies network, storage, and
data protection systems across locations for monitoring.
This technical white paper provides an overview of CloudIQ plugin activation,
periodic data transfer of the gathered inventory, health, alerts, and metrics
to CloudIQ, and troubleshooting of CloudIQ activation and data transfer
issues.
Audience
This technical white paper is intended for data center managers and server
administrators who have prior knowledge about using Dell OpenManage Enterprise
and Dell CloudIQ.
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Architecture
1 Architecture
OpenManage Enterprise collects inventory, health, alerts, and metrics data
from the onboarded devices at regular intervals. While gathering data,
OpenManage Enterprise also calculates the incremental change sets for data.
CloudIQ plugin securely transfers the OpenManage Enterprise–calculated
incremental change sets periodically and marks them as processed after the
data is streamed to CloudIQ using the Dell Connectivity service. Figure 1
indicates the data flow of CloudIQ plugin monitored devices from OpenManage
Enterprise to CloudIQ using OpenManage Enterprise CloudIQ plugin.
Forwarding Monitored devices data to the Dell CloudIQ
Note: CloudIQ plugin supports onboarding of PowerEdge devices only. For more
information on supported devices, see the CloudIQ plugin User’s Guide in
Technical Support and Resources.
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Architecture
Different components involved in OpenManage Enterprise to collect, calculate
incremental changes, and forward data are as follows:
· CloudIQ Plugin
This plugin enables the OpenManage Enterprise users to:
Define the groups of devices to be monitored in CloudIQ. Configure a secure
connection with CloudIQ using the Dell Connectivity Service. · Metrics
Collection
This service manages the periodic tasks that are responsible for:
Configuring iDRAC on the selected servers and chassis to generate and report
metrics. Collecting metrics from the selected servers and chassis using iDRAC
interfaces such as WS-
Man and Redfish. · Data Forwarding Service
This service manages the periodic tasks that are responsible for:
Forwarding incremental changes for inventory, health, alerts, and metrics to
CloudIQ. Forwarding complete data sets for inventory and health to CloudIQ. ·
Monitor Service
This service manages the periodic tasks that are responsible for:
Collecting inventory data from devices and calculating incremental changes.
Collecting the devices health information and calculating incremental changes.
· Event Processing Service
This service manages the listeners that are responsible for:
Receiving an event and calculating incremental changes. Processing and
persisting the events based on the configured policies.
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Pre-requisites
2 Pre-requisites
The pre-requisites to enable CloudIQ plugin to send data to CloudIQ are as
follows:
· You must have OpenManage Enterprise version 3.7 or later. · CloudIQ plugin
must be installed in OpenManage Enterprise. · A connection must be started
between OpenManage Enterprise and Dell Connectivity Service. · Port 443 must
be accessible to start HTTPS connection between OpenManage Enterprise and Dell
Connectivity Service. · You must have valid Dell Support credentials. ·
Primary network in OpenManage Enterprise must be a public facing network to
enable CloudIQ
plugin registration and file transfers between OpenManage Enterprise and
CloudIQ. Utilize the Text User Interface (TUI) in OpenManage Enterprise to
select the primary network interface.
Note: To view devices’ data in CloudIQ, you must have an active Dell support
contract (ProSupport or higher versions).
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Activate CloudIQ Plugin
3 Activate CloudIQ Plugin
Primary network in OpenManage Enterprise must be a public facing network to
enable CloudIQ plug-in registration and file transfers between OpenManage
Enterprise and CloudIQ. Utilize the Text User Interface (TUI) in OpenManage
Enterprise to select the primary network interface.
CloudIQ plugin after Installation
To activate and set up the OpenManage Enterprise CloudIQ plugin, do the
following:
1. To activate CloudIQ plugin, click Activate Now on the Overview page. This
process validates the connection between OpenManage Enterprise and Dell
Connectivity Services. In case of a connectivity error, a message is
displayed. To resolve this, ensure that you configure the proxy settings.
CloudIQ plugin uses the same proxy settings as configured in OpenManage
Enterprise. In case of connectivity error, verify the Proxy Settings
configured in OpenManage Enterprise. CloudIQ plugin does not support a proxy
that intercepts the SSL traffic. For more information, see Troubleshooting.
2. After the connection is started, the Authentication page is displayed.
Enter the Access Key and PIN. For more information about generating the access
key and PIN, see Generate Access Key and PIN for Secure Connect Gateway 5.x,
Dell Technologies OpenManage Enterprise Connected Services, and Dell
Technologies products. Authentication is required to register OpenManage
Enterprise as a client to the Dell Connectivity Services. Registration is at
the OpenManage Enterprise level, and the authentication is skipped if
OpenManage Enterprise is already registered by CloudIQ or any another plugin.
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Activate CloudIQ Plugin
Authentication
3. After authentication, configure the collector’s name to identify the
registered OpenManage Enterprise instance in Dell CloudIQ. Because Dell
CloudIQ manages multiple OpenManage Enterprises, it is recommended to choose a
unique name to identify the OpenManage Enterprise within CloudIQ.
OpenManage Enterprise Collector Name
4. You also have the option to enable Cybersecurity data collection and
Maintenance Operations on this page. Both these options may also be configured
later from the Settings menu on the Overview page.
· Enabling Cybersecurity sends device configuration and other Cybersecurity
related data to CloudIQ for additional security risk monitoring.
· Enabling Maintenance Operations enables CloudIQ users that have appropriate
roles and permissions to initiate management actions within CloudIQ for their
PowerEdge devices. After
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Activate CloudIQ Plugin enabling this feature, you must configure Access
Control on the settings page to manage which CloudIQ users can initiate these
actions.
Cybersecurity and Maintenance Operations 5. CloudIQ plugin supports monitoring
of devices belonging to the OpenManage Enterprise predefined
groups, Static, Query, and other plugin groups. You can select All Groups or
use Custom Select to select specific device group(s). Device groups selected
in this Collector Scope section are added to CloudIQ plugin monitoring set.
Groups for CloudIQ monitoring
Select groups for CloudIQ monitoring
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Activate CloudIQ Plugin
6. Click Apply to save your changes and activate CloudIQ plugin. After
successful activation, the selected group(s) of devices are added to CloudIQ
plugin monitoring set. On the Overview page, status of Dell connectivity and
registration, and summary of the managed device are displayed.
CloudIQ plugin activation
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Activate CloudIQ Plugin
CloudIQ plugin dashboard post activation
Inventory and Health full data transfer is initiated immediately to transfer
the monitored devices data to CloudIQ. Periodic synchronization of inventory,
health, alert, and metrics is triggered to monitor the devices’ data at
regular intervals. The Metric Collection service starts collecting the metrics
of the selected devices.
To check the Inventory and Health full transfer related information, see
CloudIQ plugin Transfer Log. “TotalDevices” in the transfer logs indicates the
total number of devices in the current monitoring set. “TotalDevices”
displayed in the transfer logs should be same as the number of devices
displayed on CloudIQ Plugin > Overview > Managed Group Summary for Inventory
and Health full sync.
CloudIQ Plugin Transfer Log
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Data Synchronization to CloudIQ
4 Data Synchronization to CloudIQ
After successfully activating CloudIQ plugin, you can send data belonging to
the following categories:
· Inventory: Inventory full payload is sent immediately after the plugin
activation. Then, only incremental changes are sent every hour within a
24-hour period. The incremental changes include the inventory data that
changed during the one-hour period. In addition, a full inventory payload is
sent for all the monitored devices every 24 hours from the time of CloudIQ
plugin activation to enable a full synchronization of all the monitored
devices. Inventory changes can occur either due to a scheduled inventory task
or a manual user-initiated inventory task within OpenManage Enterprise.
Inventory sync acts as a heartbeat check every hour between OpenManage
Enterprise and CloudIQ. That is, even if there are no incremental changes from
the previous sync and empty payload is sent.
· Health: Health full payload is sent immediately after the plugin activation.
Then only incremental changes are sent every five mins within a 24-hour
period. The incremental changes include the health data that changed during
the five-minute period. In addition, a full health payload is sent for all the
monitored devices every 24 hours from the time of CloudIQ plugin activation to
enable a full synchronization of all the compute health information. Health
changes can occur either due to a scheduled health task or a manual
userinitiated health task, or an on-demand health task due to an alert within
OpenManage Enterprise. Health incremental sync is skipped if there is no
change in the health from last five minutes.
· Alerts: Alert synchronization happens every five mins after the plugin
activation. Alert synchronization is an incremental sync from the previous
sync. The alerts that are deleted in OpenManage Enterprise (either user-
initiated or part of an alert purge based on age) and updated alerts (because
it is acknowledged in OpenManage Enterprise) are also synchronized as part of
the five-minute synchronization process. If there is no change in the alerts
from the previous sync, current alert sync is skipped.
· Metrics: The metric synchronization process is triggered every 5 minutes
from the plugin activation. In this process, the metrics that were received
after the previous sync for the selected devices are synchronized. If there is
no change in the metrics from the previous sync, the current metrics
synchronization is skipped. The metric collection service collects metrics
from the selected devices every 15 minutes.
Inventory Health Alerts
Full and Incremental Payload synchronization schedules
Full Payload Synchronization
Incremental Payload Synchronization within 24
hours
· Immediately after plugin activation
· Hourly
· Every 24 hours
· Immediately after plugin activation
· 5-minutes*
· Every 24 hours
N/A
· 5 minutes*
Metrics
N/A
· 5 minutes*
- No update is sent if there is no change from previous message
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Modify the CloudIQ Plugin Monitored Groups
5 Modify the CloudIQ Plugin Monitored Groups
After activating CloudIQ plugin, you can change the groups that are monitored
by CloudIQ plugin. Click Managed Groups > Edit Groups.
Modifying CloudIQ plugin-monitored groups
Updating CloudIQ–monitored groups
Incremental inventory and health sync is initiated with full details of the
devices added by updating CloudIQ plugin monitored groups. Subsequent periodic
schedules for inventory, alerts, health, and metrics pick up the incremental
changes to the newly added devices.
Groups that are removed from the monitored groups get reflected in CloudIQ
after a predefined 24-hour Inventory and Health full synchronization.
After configuring the managed groups, admin users can manage which CloudIQ
users can initiate maintenance operations from CloudIQ console. Access Control
is an additional security measure to safeguard the data center devices that
are onboarded to the OpenManage Enterprise against unauthorized usage and data
breach.
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Modify the CloudIQ Plugin Monitored Groups
To view and set the access control settings, do the following on CloudIQ page:
- Click Overview > Edit Settings. 2. Enable Maintenance Operations using the toggle button. 3. Click Edit Access Control to view and change access control settings.
Edit Access Control from Settings menu on Overview page
Edit Access Control menu
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Modify the CloudIQ Plugin Monitored Groups To define a CloudIQ user, click
Add. Using this feature, you can grant access permissions, and configure the
managed groups on which the user can perform maintenance operations.
Add CloudIQ user to Access Control configuration.
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Automatic Onboarding and Offboarding of devices
6 Automatic Onboarding and Offboarding of devices
Any group changes such as adding new devices, changing group relationships
performed on CloudIQ plugin monitored groups using the OpenManage Enterprise
Groups Edit operation gets reflected in CloudIQ plugin monitored set
automatically. Monitored groups can be static, query, or the plugin groups
created by other plugins.
Adding a child group to CloudIQ plugin group
Child group part of CloudIQ plugin group
When new devices or groups are added as child groups to the monitored groups,
incremental inventory and health synchronization of the new devices is
initiated to onboard the newly added devices to CloudIQ. Devices or groups
which are deleted from the monitored groups get reflected in CloudIQ after a
predefined 24-hour Inventory and Health full synchronization.
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Transfer Log
7 Transfer Log
All CloudIQ plugin–initiated transfers are monitored under Transfer log.
Transfer log displays information of the type and size of the data transfer,
number of devices in the transfer, and the time taken to transfer data to
CloudIQ. Transfer logs are retained for a maximum of seven days and transfer
logs older than seven days are purged. To create delta syncs of inventory,
alerts, health, telemetry data, or full syncs of inventory and health data on
demand, click Sync Data. By default, each type of data is transferred in one-
minute intervals.
CloudIQ plugin Transfer Log
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Deregister OpenManage Enterprise from Dell Connectivity Service
8 Deregister OpenManage Enterprise from Dell Connectivity Service
Deregistering the OpenManage Enterprise appliance with Dell Connectivity
Service is not permitted when any of the plugins are actively using the Dell
Connectivity Service. Deregistration is permitted after all the plugins using
the Dell Connectivity Service are uninstalled. Else, the Deregister button is
not enabled. The deregistration process deregisters the OpenManage Enterprise
appliance from the Dell Connectivity Service infrastructure. After the
deregistration is complete, any new plugin that is installed must be
reregistered to set up the Dell Connectivity Service connectivity.
Deregistering OpenManage Enterprise appliance from Dell Connectivity Service
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View devices in CloudIQ portal
9 View devices in CloudIQ portal
CloudIQ portal (https://cloudiq.dell.com/) Overview page displays the
consolidated view of the devices that are being monitored through CloudIQ
plugin in OpenManage Enterprise.
CloudIQ Overview
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Troubleshooting
10 Troubleshooting
The possible issues you can get when activating CloudIQ plugin, and their
recommended resolutions are listed here.
10.1
Cannot connect to Dell Connectivity Service
This error is displayed when OpenManage Enterprise is unable to start a secure
connection with Dell Connectivity Service. Possible reasons are:
· OpenManage Enterprise is in a Private Network. · OpenManage Enterprise
requires Proxy to connect to an external network. · OpenManage Enterprise is
connected externally using an intercepting proxy. · The Dell Connectivity
Service is unavailable.
Communication error between OpenManage Enterprise and Dell Connectivity Service
Dell Connectivity Service is unavailable
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Troubleshooting
Recommended Actions:
7. Ensure that the primary network in OpenManage Enterprise is a public-
facing network that allows CloudIQ plugin registration and file transfer
between OpenManage Enterprise and CloudIQ. You can select the primary network
interface using Text User Interface (TUI) in OpenManage Enterprise.
8. Ensure that the proxy settings are correct. For more information about
configuring proxy settings, see the Online Help by pressing F1 on the
OpenManage Enterprise Graphic User Interface (GUI) or see the OpenManage
Enterprise User’s Guide available on the support site.
9. Ensure port 443 is open to the firewall to start a secure HTTPS connection
between OpenManage Enterprise and Dell Connectivity Service.
10. Ensure there are no SSL intercepting proxies between OpenManage
Enterprise and Dell Connectivity Service.
In case of any communication error with Dell Connectivity Service, retry
CloudIQ plugin activation after some time. If the issue persists, contact the
Dell Support team.
10.2
Access Key and PIN Issues
Access Key and PIN are meant for one time use and expires after two weeks, if
not used. After these are used for activating CloudIQ plugin or for
registering with Dell Connectivity Service using other plugins, the Access Key
and PIN lose significance. You might observe Access Key and PIN issues during
CloudIQ plugin activation as shown in the screenshots here:
· Scenario 1 Incorrect Access and PIN
Incorrect Access Key and PIN
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Troubleshooting · Scenario 2 Access Key and PIN already in use
Access Key and PIN already in use · Scenario 3 Expired Access Key and PIN
An expired Access Key and PIN
Recommended Actions for all the above scenarios:
Because the existing Access Key and PIN are already expired, used, or invalid,
request for a new Access Key and PIN. See https://www.dell.com/support/kbdoc
/en-us/000180688/generate-access-key-and-pin-for-products?lang=en to obtain
new Access Key and PIN. Retry CloudIQ plugin activation with new Access Key
and PIN.
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Troubleshooting
10.3
No device is managed by CloudIQ Plugin
The following error is displayed on CloudIQ plugin dashboard when there are no
devices configured to be monitored: No devices are managed by CloudIQ plugin.
No device is managed by CloudIQ plugin
Recommended Actions:
1. Check if the previously configured groups for CloudIQ plugin monitoring
are deleted in OpenManage Enterprise.
2. Ensure that the CloudIQ plugin configured groups have only the CloudIQ
plugin supported device types. For more information about CloudIQ plugin
supported devices, see the CloudIQ Plugin User’s Guide in Technical support
and resources.
10.4
Dell Connectivity Service disconnected
Dell Connectivity Service connection status is shown on the Overview page.
Several issues can cause disconnection of the Dell Connectivity service.
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Troubleshooting
Connectivity status showing as Disconnected
Communication error in Transfer logs
Recommended Actions:
1. If the connectivity status is shown as Disconnected on CloudIQ Plugin
Overview page, verify whether the connection between OpenManage Enterprise and
Dell Connectivity Service is good by using the trouble shooting steps
mentioned in Cannot connect to Dell Connectivity Service.
2. If the issue is not resolved, then wait for the connectivity to be
restored with Dell Connectivity Service. After the connection is restored,
CloudIQ plugin starts transferring data.
3. If the issue persists, contact the Dell Support team.
10.5
Metrics troubleshooting
If the metrics details are not seen for the onboarded devices in CloudIQ, see
PowerEdge Metrics in CloudIQ using OpenManage Enterprise white paper in the
Technical support and resources.
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Troubleshooting
10.6 Data consistency problems
If there is an issue with respect to data that is being displayed on the
device, OpenManage Enterprise, and CloudIQ for CloudIQ plugin monitored
devices, use the following recommendations to ensure data is in sync among the
device, OpenManage Enterprise, and CloudIQ. Recommended Actions: 1. Ensure
connection is available between OpenManage Enterprise and Dell Connectivity
Service. See
Cannot connect to Dell Connectivity Service and Dell Connectivity Service
disconnected. 2. Check the CloudIQ transfer logs to see when the last time
inventory, health, alerts, and metrics data were
transferred. See Transfer Log and check the “TotalDevices” in the Transfer
logs. 3. Check whether the inventory and health tasks ran successfully on the
devices that have the data
synchronization issue. 4. If the device cannot be detected, do the following:
a. Check the Default Inventory task as shown in the sample screenshot in
Figure 29 and/or the Health Task information as shown in the sample screenshot
in Figure 30 and Figure 31. Verify the targets/devices to see whether the
Inventory/Health was successful for those devices.
b. If a device is not detected by OpenManage Enterprise, check the connection
between OpenManage Enterprise and the device. Change network settings or proxy
settings if necessary.
c. If the device authentication credentials are changed, then onboard the
device once again with new credentials.
d. Filter the devices based on Connection State > Disconnected (Authentication
Failure) on OpenManage Enterprise Device page as shown in Figure 32. After
filtering, click More Actions to onboard the authentication failed devices
with new credentials.
e. Check for any recent alerts from the interested devices. If there are no
alerts, acknowledge or unacknowledge an alert. The next incremental alert
schedule synchronizes and updates the alert changes. For more information
about the alert changes, see Alert Log as shown in the sample screenshot in
Figure 33.
5. For metrics related issues, see Metrics troubleshooting. 6. If the issue
persists, contact the Dell Support team.
Default Inventory Task
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Troubleshooting Health Task
Health Task Details
Filter – Disconnected (Authentication Failure)
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Troubleshooting Alert Log
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Technical Support and Resources
11 Technical Support and Resources
· OpenManage Enterprise User’s Guide Dell OpenManage Enterprise Documentation
· OpenManage Enterprise CloudIQ Plugin User’s Guide Dell OpenManage Enterprise
CloudIQ plugin Documentation
· PowerEdge Metrics in CloudIQ using OpenManage Enterprise PowerEdge Metrics
in CloudIQ using OpenManage Enterprise – An Overview (dell.com)
· CloudIQ white paper https://www.delltechnologies.com/asset/en-
us/products/storage/industry-market/h15691-cloudiqoverview.pdf
· Dell Technical Support http://www.dell.com/support
· CloudIQ home page https://www.dell.com/en-us/dt/solutions/cloudiq.htm
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