BITMORE BM-ECTWS27 TWS TruSense Earbuds User Guide

BITMORE BM-ECTWS27 TWS TruSense Earbuds

Product Information

Specifications:

• Model: BM ECTWS27
• Product Name: TruSense TWS
• Material: 100% Recycled Plastic
• Noise Cancellation: 28dB ANC
• Charging Time: Earbuds – 15 minutes for 2 hours playback, Case – approximately 2 hours

Product Usage Instructions

Charging:
Charge the earbuds and case fully before first use. A 15-minute charge provides 2 hours of playback. The case takes approximately 2 hours to charge.

Wireless (Bluetooth) Connection:

1. Open the charging case to initiate auto-pairing between the earbuds.
2. The LED on each earbud will flash red and blue.
3. Access your device’s Bluetooth settings and select “TruSense TWS” to connect.

Noise Canceling Features:

• Active Noise Canceling (ANC) blocks external noise with 28dB cancellation. Long press the right earbud for 2 seconds to toggle ANC on/off.
• Environmental Noise Canceling (ENC) focuses on voice call clarity. ENC is enabled by default during calls.

Managing Calls:

• Answer/End Call : Touch either earbud twice.
• Reject Incoming Call : Touch and hold either earbud for 2 seconds.

Controlling Music:

• Play/Pause : Touch either earbud twice.
• Next Song: Touch the right earbud three times.
• Previous Song: Touch the left earbud three times.
  Download the ‘Bitmore Music’ App for iOS and Android to customize controls.

Frequently Asked Questions (FAQ)

• How do I enable Active Noise Canceling (ANC)?
  To turn on ANC, long press the right earbud for 2 seconds.

• How long does it take to charge the charging case?
  The charging case takes approximately 2 hours to charge. The time may vary based on the power source used.

• How do I control music playback?
  To play/pause music, touch either earbud twice. To skip to the next song, touch the right earbud three times. To go back to the previous song, touch the left earbud three times.

IMPORTANT: READ AND RETAIN THIS MANUAL BEFORE FIRST USE!
Bitmore Guarantee: – click to register
Please keep your proof of purchase/receipt and visit bitmore.co.uk for information on our 24-month guarantee.

Specification

• Bluetooth Version: 5.4
• ANC Level: -28dB
• Earbuds Battery Size: 40mAh (2C fast charging)
• Case Battery Size : 500mAh
• Total Playback time: Up to 35 hours (including the charging case: ANC OFF + 50% Vol)
• Earbud Playback Time: c. 6 hours
• Waterproof: IPX5
• Silicone Earplugs: Small, Medium and Large.

First use:
Charge the earbuds and case fully before first use.

CHARGING

Charging the Earbuds:

• Place the earbuds into the charging case. They will start to charge automatically.
• The LED light on earbuds will turn solid red, and the LED on the charging case will pulse white whilst charging.
• Once charging is complete, both LED lights will turn off (earbuds and case).
  A quick 15-minute charge should give 2 hours playback.
  Note: When the battery low, the LED flashes red every 30seconds and you will hear an audio prompt stating: “battery low”.

Earbud Touch Points
When using the earbud touch controls on either the Left or Right Earbud, touch the highlighted area to activate the control.

CHARGING THE CASE

• Connect a Type C charging cable to the charging case (take care when inserting it into the port) and connect the other end to an adaptor or USB port on computer to charge the case.
  Important: Before connecting the charging cable to a power outlet, adaptor, or computer, make sure they are switched off (no power running) first.

• When the charging case is charging, you will see a green pulsating LED light.

• Once fully charged, the LED will turn solid green.
  Note: The charging case will take approximately 2 hours to charge. This is dependent on the power outlet you connect to i.e. a computer USB will take longer.

Turning OFF:

• Place the earbuds back into the charging case.
  OR

• Touch and hold the earbuds for 5 seconds until you hear an audible “Power off”.

Resetting the Earbuds:
Place both earbuds into the charging case, keep the case open and press the reset button on the charging case for 5 – 7 seconds.

WIRELESS (BLUETOOTH) CONNECTION

Connecting to Bluetooth:

1. Open the charging case, the earbuds will begin auto-pairing with each other.
2. The LED on each earbud will will flash red and blue.
3. Go to your Bluetooth settings on your device (smartphone etc) and search for “TruSense TWS”, select it to connect.
   If you don’t connect the earbuds to a device within 5 minutes, they will automatically switch off.

NOISE CANCELLING FEATURES

Active Noise Cancelling (ANC)

• What is ANC?
  ANC blocks out external noise, the TruSense TWS boasts 28dB of noise cancellation.

• How does ANC work?

  • Active Noise Cancellation works in addition to the headphone’s noise isolating design.

  • The TruSense TWS uses microphones in each earbud to detect the frequency of the sound that is coming at the wearer. The ANC processor inside the earbuds create an inverse wave (oppos-ing) to cancel any noises.
    Note: R = Right Earbud / L = Left Earbud

  • ANC On: Long press R for 2 seconds

  • ANC Off: Long press R for 2 seconds

  • Transparency On: Long press R for 2 seconds

Environmental Noise Cancelling (ENC)

• What is ENC?
  Like ANC, ENC blocks out external noise, but focuses on improving clarity of voice calls.

• How does ENC work?
  The TueSense TWS relies on its 4 microphones to capture ambient sounds and then actively cancels them out, ensuring clear and crisp audio for your phone calls.
  Note: ENC on the TruSense TWS is enabled by default during calls.

MANAGING CALLS

Note: R = Right Earbud / L = Left Earbud

• Answer/ END call: Touch L/R earbud twice
• Rejecting an incoming call: Touch and hold L/R earbud for 2 seconds until you hear a prompt tone.

CONTROLLING MUSIC:

Note: R = Right Earbud / L = Left Earbud

• Play/Pause : Touch L or R earbud 2 times.
• Next song: Touch R earbud 3 times.
• Previous song: Touch L earbud 3 times.
  Note: Download the ‘Bitmore Music’ App for both iOS and Android (it’s free), to customise your controls.

VOICE ASSISTANT (SMARTPHONES)

Note: R = Right Earbud / L = Left Earbud
Touch and hold L /R earbud for 2 seconds until you hear a prompt sound to active your smartphones Voice Assistant/function. This function may not work for all devices and depends on your manufacturer’s device.

FREQUENTLY ASKED QUESTIONS

• Are the TruSense TWS Waterproof?
  The TruSense TWS have an IPX5 rating. They can be worn in the rain, for the gym (ideal for a sweaty workout), but they cannot be used for swimming or bathing.

• What is the battery life of the TruSense TWS?
  The total battery life of the TruSense TWS up to 35 hours. This is including the charging case (to recharge the earbuds), and is with ANC switched OFF, and the volume output being at a 50% level.

• Can I use one earbud at a time?
  Yes, with TWS (True Wireless Stereo), you can use the TruSense TWS earbuds one at a time, perfect for when you want to keep aware of your surroundings or have a chat with friends. It can also prolong total playback time when you switch between each earphone.

• What can I do with the Bitmore Music App?

  • You can customise your touch controls on your earphones.
  • Choose from a selection of great pre-set audio output settings.
  • Set your own EQ audio settings by using the sliders.
  • Manage the ANC and Transparency features.
  • Access the digital product manual (yep, this one you’re reading right now).

• I bought my TruSense TWS from Amazon, eBay or another individual, can you help?
  Unfortunately if you bought your TruSense TWS on Amazon (excluding the actual Bitmore Store), eBay, high street store or a random man on the street, there’s not much we can do, we’d be happy to help with technical questions. But we only authorise and distribute our TruSense TWS (and all our other products), via authorised retailers such as airport stores and airlines. Any Bitmore products not purchased through authorised resellers are void of any manufacturing guarantee, repair or replacement service.

• I changed my mind about the TruSense TWS can I get a refund?

  • If you bought your TruSense TWS directly from bitmore.co.uk and are within the 30 day returns period, please contact our customer care team on justask@bitmore.co.uk and quote your order reference.
  • If you purchased your TruSense TWS from the Bitmore Amazon Store, you must contact Amazon directly as the sales contract is with yourself and Amazon and follow their policies.
  • If you purchased your TruSense TWS from one of our authorised resellers such as an airline or airport store, you must contact that reseller directly as the sales contract is with yourself and that retailer, please follow their policies.
  • If you purchased them anywhere else, you must contact the place/individual/business you purchased them from.

• What if I lose one of my earbuds or the charging case?

  • Whilst this doesn’t qualify for the manufacturing guarantee, don’t panic! Just drop our customer care team an email on justask@bitmore.co.uk and we will do our best to assist you.
  • Troubleshoot: If you experience connection issues, only one earbud will connect, or your device cannot find the TruSense TWS after previously pairing:
  • Check if you have paired the earbuds to different devices, turn the Bluetooth device off, or remove it from the ‘paired’ list.
  • Remove them from your device ‘paired’ Bluetooth list and follow the pairing process again.
  • Still stuck? Drop our customer care team an email on justask@bitmore.co.uk, and have your receipt/proof of purchase handy.

SAFETY INFORMATION

Read this fully before using your Bitmore product!

• DO NOT place any metals or mental objects (including a device case/cover that has metal components) on your device or this product whilst in use and connected to a power source. You risk potential electrical shocks, static or other more dangerous incidents such as fire or death.
• DO NOT leave your device connected to this product when not in use or when charging is complete.
• DO NOT cover this product or your device when in use.
• DO NOT expose this product to heat sources (including fire or direct sunlight)
• DO NOT use or expose this product or your device to areas of high humidity, any liquids, gels or aerosols or heavy dust, keep it dry and clean If this product encounters any liquid, immediately unplug the product from any connected power sources or devices.
• DO NOT disassemble or modify this product – this could cause risk of injury, death, or damage to property.
• This product must only be used and stored in an ambient environment with a temperature between 0-45 °C.
• Avoid dropping this product (or any other heavy impact which might damage the internal circuit)
• Avoid cleaning this product using liquids or chemical substances (use a dry cloth only)
• Only use attachments/accessories supplied by Bitmore or those certified by your device manufacturer.
• This product is not a toy, DO NOT leave children unsupervised with this product.
• Please use a genuine certified wall adaptor, such as one that is supplied with your device manufacturer.
• DO NOT use a wall adaptor with a fast charge or high AMP output.
• DO NOT leave your device unattended for charging overnight.
• DO NOT use faulty, damaged or none certified (by your device manufacturer) plugs to charge or discharge your devices.
• DO NOT use a plug with more than a 5W output.
• DO NOT operate this product where aerosols are or have recently been used or where oxygen is being administered.
• DO NOT operate in a closed environment such as a pocket, handbag, backpack, under a pillow etc.
• Proper Storage: Store the earphones in a safe place when not in use, preferably in a protective case to prevent damage.
• Regular Inspection: Regularly inspect the earphones for any signs of damage, such as frayed wires or loose components, and cease use if any issues are found.
• Volume Levels: Listen at a moderate volume to prevent hearing damage and avoid using the earphones at maximum volume for extended periods.
• Breaks: Take regular breaks from using the earphones to give the ears and head a rest, especially during long listening sessions.
• Compatibility: Ensure that the earphones are compatible with the device being used, including checking for proper connections and functionality.
• Safe Removal: Remove the earphones from the ears carefully to avoid potential injury, especially when using in-ear or over-ear designs.
• Emergency Procedures: Know what to do in case of emergencies, such as if the earphones malfunction or if discomfort is experienced while using them.
• Recycling and Disposal: Dispose of or recycle the earphones and their components properly to minimise environmental impact. DON’T dispose of them in household waste. Visit our website recycling section for information on how to recycle your Bitmore products, packaging and any other e-waste where you live…we can all do a ‘bit more’.

Get your 24-month Limited Guarantee and become a Bitmore member!

• You must register your device via bitmore.co.uk within 30 days of purchase for the manufacturing guarantee to be valid.
• Plus get a “bit more” by gaining access to exclusive product giveaways, membership rewards and discounts!
• Subject to applicable law, parent company Bitmore Limited (UK) and Bitmore BV (operating in the EU on behalf of Bitmore Limited) (hereinafter “Bitmore”4), sell its products (hereinafter “Product(s)”) with the intent that they are free of defects in manufacture and workmanship for 24-months from the date of original purchase, except as noted below. Bitmore warrants that its Products will be free of defects in material and workmanship under normal use and service. This guarantee extends only to consumers and does not extend to Retailers. Bitmore does not authorise anyone, including, but not limited to, retailers, the subsequent consumer purchaser of the product from a retailer or remote purchasers, to obligate Bitmore in any way beyond the terms set forth herein. This guarantee does not cover damage caused by misuse or abuse; accident; the attachment of any unauthorised accessory; alteration to the product; improper installation; unauthorised repairs or modifications; improper use of electrical/power supply; loss of power; dropped Product; malfunction or damage of an operating part from failure to provide manufacturer’s recommended maintenance; transportation damage; theft; neglect; vandalism; or environmental conditions; loss of use; or any other conditions whatsoever that are beyond the control of Bitmore.
• THE GUARANTEE PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE GUARANTEE. THERE SHALL BE NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY IMPLIED GUARANTEE OF MERCHANTABILITY OR FITNESS OR ANY OTHER OBLIGATION ON THE PART OF THE COMPANY WITH RESPECT TO PRODUCTS COVERED BY THIS GUARANTEE. BITMORE SHALL HAVE NO LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES. IN NO EVENT SHALL THIS GUARANTEE REQUIRE MORE THAN THE REPLACEMENT OF ANY PART OR PARTS WHICH ARE FOUND TO BE DEFECTIVE WITHIN THE EFFECTIVE PERIOD OF THE GUARANTEE. REFUNDS WILL BE GIVEN IF REPLACEMENT PARTS FOR DEFECTIVE MATERIALS ARE NOT AVAILABLE, BITMORE RESERVES THE RIGHT TO MAKE PRODUCT SUBSTITUTIONS IN LIEU OF REPAIR OR REPLACEMENT.
• This guarantee does not extend to the purchase of opened, used, repaired, repackaged and/or resealed products, including but not limited to sale of such products on Internet auction sites and/or sales of such Products by surplus or bulk resellers. All warranties or guarantees shall immediately cease and terminate as to any Products or parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Bitmore.
• This Agreement is made for the benefit of the parties and is not intended to benefit any third party or be enforceable by any third party. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation, or settlement under or relating to this Agreement are not subject to the consent of any third party.
• This guarantee provides you with specific legal rights. You may have additional rights which may vary from country to country. Because of individual regulations, some of the above limitations and exclusions may not apply to you.

NOTE:

• Failure to follow the instructions in this manual will result in the manufacturing guarantee being void. Please take extra care when connecting cables to your devices or the product to avoid damaging the ports.
• Wear and tear aren’t covered by the guarantee. Submersion in liquids will void the guarantee. Devices connected to this product or App are not covered by the Bitmore guarantee.
• For Bitmore products containing a Lithium-ion battery:
• Lithium-ion battery powered devices are dispatched from our factory with a partial charge (30% which is the legal maximum permitted internationally for transportation), depending on the storing temperature and the length of storage during transit and with the retailer, the charge held by the device will naturally decrease, for best performance we recommend charging the device fully.
• Any product that is powered by a Lithium-ion battery, as with all devices using Lithium, the amount of charge the lithium cells can hold decreases over time and with use or if left in a cold environment, experiencing fluctuations in temperature or when unused for long periods of time (charge and discharged the battery often, even if you are not using it). Therefore, you may find that the amount of charge this product holds and offers may be slightly less.
• This is typically a slow process and a naturally recurring phenomenon and is not covered by the guarantee or guarantee.
• Dispose of or recycle the earphones and their components properly to minimise environmental impact. DON’T dispose of them in household waste. Visit our website recycling section for information on how to recycle your Bitmore products, packaging and any other e-waste where you live…we can all do a ‘bit more’.

References

• BITMORE.CO.UK
• Creative Planogram
• Bitmore® Naturally Sustainable Tech – bitmore.co.uk

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