GOTMORE CM-1309E Retro Espresso Machine with Milk Frother Instruction Manual

: May 15, 2024
: GOTMORE

GOTMORE CM-1309E Retro Espresso Machine with Milk Frother

INTRODUCTION

HOUSEHOLD USE ONLY Please read all instructions carefully before using the product

We attach a certain importance to your safety . Thus , we ask you to read all provided instructions and information in this booklet carefully and completely , before you start running the appliance. This will help you to know all functions and properties of your new appliance . we especially ask you to adhere strictly to the safety information mentioned in these instructions

Important Safeguards

Read all instructions carefully before using the appliance. Misuse may cause injury.
This appliance is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities or lack of experience and knowledge, unless they have been given supervision or instruction concerning the use of the appliance by a person responsible for their safety.
Close supervision is necessary when any appliance is used by or near children. Children should be supervised to ensure that they do not play with the appliance.
Failure to observe the warning could result in injury or damage to the appliance. Keep all packaging materials (plastic bags, polystyrene foam) away from children.
Check the appliance before each use and ensure that the appliance, power cord, and plug are not damaged.
Do not use the appliance if it has a damaged cord or plug.
Place the appliance on a flat surface or table. Do not hang the power cord over the edge of the table or counter.
Ensure that the power cord does not touch the hot surface of the appliance.
Keep the appliance away from heat sources, such as stovetops or ovens.
To disconnect, press the ON/OFF button to stop the appliance completely, and then remove the plug from the wall outlet. Always hold the plug, but never pull the cord.
Do not use the appliance for any purpose other than its intended use and keep it in a dry environment.
Do not immerse the appliance or any of its parts in water.
Do not touch the appliance with wet hands, as this can pose a risk of electric shock.
Do not touch hot surfaces. Use handles or knobs. Care must be taken, as burns can occur from touching hot parts or from spilled hot liquid.
To prevent burns, allow the appliance to cool down before handling any parts that come into contact with hot liquids.
Do not let the appliance operate without water.
Scalding may occur if the water tank is removed during the brewing cycle.
Do not remove the metal funnel when the appliance is brewing coffee or when steam and hot water escape from the metal funnel, and be sure to release the pressure in the water tank before removing the metal funnel.
Do not leave the appliance unattended while it is in use.
To reduce the risk of fire or electric shock, do not remove the exterior of the unit or the cover. Do not attempt to repair the appliance yourself, as doing so will void the warranty. Instead, please contact customer support for assistance.
This appliance is intended to be used in household and similar applications, such as:
- staff kitchen areas in shops, offices, and other working environments,
- campers and RVs,
- farmhouses,
- bed and breakfast-type environments.
Do not use outdoors.

FOR HOUSEHOLD USE ONLY SAVE THESE INSTRUCTIONS

Specifications

Product Model: CM-1309E
Housing Material: Plastic
Voltage: 120V~60Hz
Power: 1300W
Espresso Pressure: 15 Bar
Capacity of Water Tank: 1.75 L/59.1 oz
Product Size L x H x D : 309×241×333 mm / 12.17×9.49×13.11 in
Product Weight: 3.48 kg / 7.67 lbs
Toggle Switch Function : ON/OFF, Espresso, Steam
Accessories： 1×Portafilter, 1×1-Cup Filter, 1×2-Cup Filter, 1×Measure Spoon with Tamper, 1×Instruction Manual

Features of your GOTMORE Espresso Machine

Cup Warmer
Control Panel
Temperature Gauge
Boiler Outlet
Drip Tray Grid
Water Level Indicator
Drip Tray
Water Tank Lid
Water Tank Holder
1.75L(59.1 oz) Water Tank
Steam/Hot water Knob
Steam Wand
Steam Wand Holder
51mm Filter Holder/Portafilter
Measure Spoon with Tamper
1-cup/Single Shot Filter
2-cup/Double Shot Filter

a. ON/OFF switch
b. light indicator (green)
c. power indicator (red)
d. espresso switch
e. steam switch

Before First Use

Cleaning the appliance

Carefully remove the appliance from the packaging and remove all packaging materials.
Remove all accessories from the packaging and from the appliance.
Extract the tank from the appliance by pulling it upwards.
Clean the water tank with the lid, the measure spoon and the filter as well as the Portafilter with warm water and some mild dish-washing liquid. After that, rinse with clear water and dry.
Also, wipe the casing of the espresso machine and the drip tray with the drip grid clean with a soft, damp cloth and dry all parts.
Make sure that the steam/hot water knob is turned off (in the ‘OFF’ position, turned all the way in a clockwise direction).

The parts of the appliance and the accessories are not dishwasher safe.

Installing the appliance

Important!

When you install the appliance, you should respect the following safety warnings:

Water penetrating the coffee maker could cause damage. Do not place the appliance near taps or sinks.
The appliance could be damaged if the water it contains freezes. Do not install the appliance in a room where the temperature could drop below freezing point.
Arrange the cord in such a way that it cannot be damaged by sharp edges or contact with hot surfaces (e.g. electric hot plates).
The appliance gives off heat. After positioning the appliance on the worktop, leave a space of at least 3 cm between the surfaces of the appliance and the side and rear walls, and leave at least 15 cm of space above the appliance.

Connecting the appliance

Check that the main power supply voltage corresponds to that indicated on the rating plate on the bottom of the appliance. Connect the appliance to an efficiently earthed and correctly installed socket with a minimum current rating of 10A only. If the power socket does not match the plug on the appliance, have the socket replaced with a suitable type by a qualified professional.

Filling the water tank

Open the Lid and lift upwards using the handle inside.
Then fill the tank with fresh clean water, taking care not to exceed the MAX level then close the lid.
Note: Do not exceed the maximum line of water marked on the tank.
More simply, the tank can also be filled without removing it, by pouring the cold water directly from a jug.
Note: Do not add hot water or other liquids. Make sure that the Water Reservoir is clean & free of any debris, as any fine particles can block the water flow and damage the Espresso Machine. Purified water is preferred.
Set up the water tank vertically and align the buckles to the hole on the back of the machine, and press it down to be parallel to the top of the machine.
Note: Please pay attention to correctly inserting the water tank into the buckle installation along the track on the back of the device to ensure that the water tank will not move. Incorrect installation may cause fluid to leak out.
Note: It is normal for there to be water in the space under the tank. This should therefore be dried regularly with a clean sponge.

First use

At first use, rinse the internal circuit as follows:

Toggle to turn on the ON/OFF switch, the power indicator (red) light up and the coffee machine starts to preheat automatically. The needle on the temperature gauge starts to turn.
Once the preheating is finished, the light indicator (green) will light up continuously, and the needle on the temperature gauge points to the position. The appliance is ready for rinse.
Place the filter for 1 or 2 cup in the Portafilter. Insert Portafilter until it slides all the way to the back and cannot be pushed in any further.
Insert the Portafilter into the boiler outlet with a 45°movement to the left and turn it to the right to lock it in place. The Portafilter must be perpendicular to the machine or slightly tilted towards the right.
Note: No ground coffee in the filter.
Place a container with a minimum capacity of 500 ml under the boiler outlet and toggle the espresso switch, hot water will come out from the appliance, use the water to clean filters or cups. Toggle the switch off after about 15 seconds.
Empty the container and put it under the hot water/steam spout. Turn the steam/hot water knob to the position and hot water will clean the steam wand, then turn the knob to the ‘OFF’ position after about 10seconds.
Toggle to turn on the steam switch. The needle starts to turn to the position. Once the light indicator (green) lights up, the appliance is ready for steam. Turn the steam/hot water knob to the position, steam will come out.
Note: The above operation can be repeated several times to achieve a better rinse effect.

Brewing Espresso

How to prepare espresso using pre-ground coffee

Place the ground coffee filter in the Portafilter.
Use a measuring spoon to scoop up pre-ground coffee. To make just one coffee, place one level measure of pre-ground coffee (7 g) in the filter. To make two coffees, place two loosely filled measures (14 g) of pre-ground coffee in the filter.
Important!
For correct operation, before filling with pre-ground coffee, make sure there are no coffee residues left in the filter from the last time you made coffee.
Distribute the pre-ground coffee evenly and press lightly with the temper. Correct pressing of the pre-ground coffee is essential to obtain a good espresso. If you press too firmly, the coffee will be delivered slowly and will be strong. If you press too lightly, the coffee will be delivered quickly and will be weak.
Remove any excess coffee from the rim of the Portafilter and attach the Portafilter to the appliance. Keep Portafilter flat, align, insert and turn into Group Head. After successful installation, the Portafilter should be in the center position.
Place the cup or cups under the Portafilter spouts.
Make sure the light indicator (green) is on, then toggle the espresso switch. The appliance proceeds to make the coffee and toggle off the espresso switch after extracting the right amount of coffee.
To remove the Portafilter, turn the handle from right to left.

Danger of burns!

To avoid splashes, never remove the Portafilter while the appliance is delivering coffee. Always wait for a few seconds after delivery.

Tips for a hotter espresso

A cold Portafilter, filter and cup can reduce the extraction temperature enough to significantly affect the quality of your espresso. To make a hotter espresso, follow these steps:

It is recommended that you warm the cups before making espresso by rinsing them with a little hot water.
Attach the Portafilter to the appliance with the filter in place but without adding ground coffee. Using the same cup that will later be used to make the espresso, toggle the espresso switch and deliver hot water into the cup to heat it.
Rest the cups you will be using on the cup warmer which becomes hot during operation.

Danger of burns!
The metal parts of the Portafilter may be hot.

Tips for perfect espresso extraction

A great espresso is about achieving the perfect balance between sweetness, acidity, and bitterness. The flavor of your coffee will depend on many factors, such as the type of coffee beans, degree of roast freshness, coarseness or fineness of the grind, dose of ground coffee and tamping pressure. Experiment by adjusting these factors just one at a time to achieve the taste of your preference.

For best results, use fresh-ground, dark, espresso roast coffee.
If espresso pre-ground coffee is used, store the unused portion in an airtight container and keep it in a cool, dark area for up to one week.
The grind of the coffee will affect the taste of the coffee and how the appliance works. If the grind is too coarse, water will flow too fast through the coffee and result in a weaker flavor. If the grind is too fine, the flavor maybe too strong or bitter, and the grounds may clog the filter.
Espresso beans may be ground in a coffee grinder. For best results, use a coffee grinder on the fine setting. If grinding espresso in a store or using a burr mill, then use a setting that is one to two notches coarser than the espresso setting.
Grind your espresso so that it looks gritty like salt or sand. It is too fine if it looks like powder and feels like flour. If the coffee is ground too fine, then the water will not flow through the coffee.
We recommend 7-9g for a single shot and 13-15g for a double shot. The amount will vary depending on your preferences and the coffee grounds you used. For best results, the amount of coffee grinds dosed should remain consistent.
Evenly tamp (press) coffee grinds to the level indicated, with firm force 20-30 lbs. It is normal for the correct dose of coffee grinds to appear overfilled in the Filter Basket before tamping.
Always use cold water to make espresso. Warm water or other liquids could cause damage to the appliance.
Filtered water will make the best-tasting coffee.

Frothing Milk

How to make milk froth

Toggle to turn on the steam switch. The needle on the temperature gauge starts to turn. Once the preheating has finished, the light indicator (green) will light up.
Turn the steam/hot water knob slightly counterclockwise to eliminate any condensation from the wand then turn the knob off again.
Place the jug, half-filled with cold milk, under the steam wand.
Place the steam nozzle just below the surface of the milk. If it is inserted too deep, the milk will not be frothed. If it is not inserted deep enough, big bubbles will be produced and then disappear immediately. It is important to keep the steam wand not at the center but close to the edge of the jug, with an appropriate angle to produce a stronger vortex. It is important to keep the steam wand not at the center but close to the edge of the jug, with an appropriate angle to produce a stronger vortex.
Turn the steam/hot water knob to position. The steam will come out of the steam wand.
Note: Do not steam for more than 60 seconds.
Note: To froth the milk correctly, the steam nozzle must always be in contact with the milk and not with the froth. Therefore, as the layer of froth increases, the jug must be slightly raised trying to keep the Steam Tube in contact with the milk, without touching the bottom of the jug.
Once the desired frothing has been achieved, the steam nozzle must be pushed deeper to heat the milk well.
Note: It is advisable to always keep a hand on the rounded part of the jug to feel the temperature increase of the unfrothed milk.
Once the desired result has been achieved, turn the steam/hot water knob to the ‘OFF’ position to stop dispensing steam and remove the jug.
Note: To make the froth more compact, it is advisable to lightly tap the jug on a flat surface after frothing.
Toggle the steam switch again to quit the steam mode.
Danger of burns!
The steam wand may be very hot during and after use. To avoid burns, move it only by placing your fingers on the rubber tip fitted to the steam wand.
Turn the steam/hot water knob on to eliminate any residue milk from the wand then turn the knob off again.
Note: For cleaning the inner of the frothing nozzle. Turn the steam control knob on first and press the 2-coffee button, then hot water will flow out and wash the frothing nozzle.
Do not make espresso immediately after frothing milk. The temperature of the boiler is too high, and the machine is under over-heating protection. Under the protection, the light indicator (green) will flash and the appliance will continue to sound a beep.
Pour the frothed milk into the espresso. Now your cappuccino or caffè latte is ready.

Tips for milk frothing
Milk Frothing is the steaming of milk. Milk that has been frothed correctly has a thick, rich microfoam with a silky sheen. Frothing involves both heating and aerating milk using steam. Vital elements include positioning the steam wand when to adjust the milk pitcher position, and reaching the correct temperature.
To prepare a traditional cappuccino or caffè latte, we recommend:

Use cold (around 39°F), fresh whole milk. The density of the frothed milk will depend on the milk’s fat content.
Using stainless steel, circular, rounded milk jugs, narrower at the top, with a spout, necessary to make cappuccino decorations.
For the best milk frothing results every time, let the steam wand preheat.
Place the Steam Wand Arm in the Pitcher spout at the 12 o’clock position, with the Steam Wand Tip in the milk at the 3 o’clock position, a finger width away from the edge of the Pitcher. Keep steam wand spout just under the surface of the milk. Turn the steam/hot water knob to the position to start frothing. A whirlpool action should be created in the Pitcher. – How air is introduced to the milk determines the consistency of the foam. If large gulps of air are added to the milk, the foam will have large bubbles. Introducing air to the milk in a controlled, gentle fashion, indicated by a gentle hissing sound, will ensure the milk has fine aerated microfoam.
Barista Tip: Milk Frothing Sounds
- Gurgling – Tip not deep enough, raise Pitcher.
- Smooth Hissing – Just right for latte.
- Screeching – Tip too deep, lower Pitcher.
As the steam heats & froths the milk, the milk will stretch causing the level of the milk in the Pitcher to rise. As this happens follow the level of the milk by lowering the Pitcher, keeping the Steam Wand Tip just below the surface.
An indication of reaching correct milk temperature is when the Milk Pitcher base can only be touched comfortably for approximately 3 seconds.
Barista Tip: Milk Temperature
- Under – If not heated long enough, it will be warm with little froth.
- Optimum – See below table.
- Over – If heated for too long it will start to boil around 162°F and will have a burnt taste with all froth lost.

Over-heating Protection

After having used the steam wand and exited the steam function, the machine is under the over-heating protection. Under the protection, the light indicator (green) will flash and the appliance will continue to sound a beep, indicating that the boiler needs to be cooled off in order to reach the precise espresso brewing temperature.

Please proceed as below 4 steps to cool down the machine:

a. Under the over-heating protection, turn the steam/hot water knob to position to make hot water.
b. Let hot water come out from the steam wand to cool down the boiler.
c. Once the temperature of boiler is cool down, all the buttons will fully illuminated.
d. Return knob to the ‘OFF’ position, and the coffee machine is ready for the next brew

Making Hot Water

Hot water is used for warming cups, making tea, or cooling down the appliance.

To make hot water, please follow these guidelines:

When preheating is complete, the light indicator (green) will light up continuously.
Place a cup or container under the steam/hot water spout.
Turn the steam/hot water knob to the position.
Hot water will out from the steam wand.
Turn the steam/hot water knob to the ‘OFF’ position to stop.
Note: You should not deliver hot water for more than 60 seconds.

First Use Cycle Guide

Remove the water tank
Wash parts with warm water
Fill the tank with fresh clean water
Replace the water tank
Make sure the steam knob is on OFF position
Plug in
Toggle the ON/OFF switch, the power indicator (red) light up
Insert the Filter without any ground coffee into the Portafilter
Keep Portafilter flat, align, insert & turn into Portafilter boiler outlet
Turn it to the right
Port a fIlter should be in the center position
Position cup on Drip Tray, under Portafilter
Thermometer needle points to , position
Green indicator light turn on, preheating complete
Toggle the espresso switch to brew
Hot water will come out from the appliance
Toggle off the espresso switch. Turn the Steam Knob to
Let hot water spout out for 10 seconds.

Espresso Brewing Guide

Fill the Filter with ground coffee
Evenly tamp the ground coffee
Wipe away any excess grinds to clear edges
Keep Portafilter flat, align, insert & turn into boiler outlet
Turn it to the right
Portafilter should be in the center position
Position cup on Drip Tray, under Portafilter
Make sure the steam knob is on OFF position
Toggle the espresso switch to brew
Extraction begins and will automatically stop
11-13. Turn Portafilter and remove from boiler outlet
Remove used espresso puck from Portafilter
Wash parts with warm water. Do not use a dishwasher

ATTENTION

Please pay attention to high temperature when using to prevent burns.
- Some water may come out of the boiler outlet normal
- Use a rag to clean the boiler outlet after each use

Milk Frothing Guide

Toggle the steam switch to start preheating
Thermometer needle points to position
‘
Green indicator light turn on, preheating complete
Fill pitcher with cold milk just below the bottom of the spout
Insert steam wand spout just below the surface of the milk
Steam Wand position: Arm at 12 o’clock. Tip at 3 o’clock
Turn the Steam Knob to position
Frothing makes a position smooth hissing noise
Check milk is moving in a whirlpool action
As milk level rises, lower Pitcher to keep spout just below surface
When desired micro foam achieved, immerse Steam Wand half way
Milk ready when Milk Pitcher base is too hot to touch for 3 sec
Make sure the steam knob is on OFF position
Remove Pitcher OFF from Steam Wand
Wipe the Steam Wand with a damp cloth
Tap Pitcher to release larger air bubbles
Swirl Pitcher to blend milk and create a silky texture
Pour milk in one steady stream

Hot Water Making Guide

Wait for preheat to complete
Put the cup under the steam wand
Turn the Steam Knob to position
Hot water will come out from the steam wand
Turn the Steam Knob to OFF position

ATTENTION

*This step can be used for preheating, making hot water, and addressing over-heat protection measures

Fill a cup with hot water and then pour it out to quickly finish warming up the cup
It is normal for water to flow from the boiler outlet when the steam knob is turned on

More Espresso Styles to Try

Espresso (Short Black)
Espresso is a concentrated, full bodied coffee with a stable layer of crema on top. An espresso is the foundation of all cafe coffee.

Espresso glass (3 oz)
Single or double shot of espresso (1-2 oz)

Ristretto

A ristretto is an extremely short espresso, distinguished by its intense flavor, aftertaste and its thin crema on top.

Espresso cup (1 oz)
Half a single shot of espresso (0.5 oz)

Long Black (Americano)

A standard espresso with hot water added. The hot water is added first so that the crema is maintained.

Cup (6 oz)
Hot Water (to preference)
Single or double shot of espresso (1-2 oz)

Con Panna

Con Panna, Italian for ‘with cream’, made up of an espresso topped with lightly whipped cream. It can also be dusted with cinnamon or chocolate.

Cup (6 oz)
Single or double shot of espresso (1-2 oz)
Lightly whipped cream

Affogato

Affagato is a dessert made with two main ingredients – vanilla ice cream and espresso. The word ‘Affagato’ originally appeared in Italian and literally means ‘submerged’ in English. This is apt, as an affogato is a scoop of ice cream ‘drenched’ in espresso.

Iced Wide cup (8 oz)
Two Scoops of Vanilla Ice Cream
Single or double shot of espresso (1-2 oz)
Dash of cold or frothed milk & small dollop of foam.

More Espresso Styles to Try

Flat White
An espresso with frothed milk & a thin layer of foam milk on top. The wider cup will create the slim layer of foam, the signature of the flat white.

Wide cup (6 oz)
Single or double shot of ristretto (0.5-1 oz)
Dash of frothed milk & foam.

Caffe Latte

An espresso with frothed milk & a finger width layer of foam milk on top. The narrower cup will create the thicker layer of foam.

Glass or Cup (7 oz)
Single or double shot of espresso (1-2 oz)
Frothed milk & foam.

Cappuccino

An espresso with ½ steamed frothed milk, topped with ½ creamy foam & a dusting of chocolate.

Cup (6-8 oz)
Single or double shot of espresso (1-2 oz)
½ frothed milk, ½ foam – Latte art or dusted with chocolate

Macchiato

Macchiato, Italian for ‘to stain or mark’. Traditionally served as a standard espresso with a dash of cold or frothed milk & a small dollop of foam into the middle of the crema.

Espresso glass (3 oz)
Single or double shot of espresso (1-2 oz)
Dash of cold or frothed milk & small dollop of foam.

Caffe Mocha

This drink is made from layers of chocolate, milk, espresso and cream. Prepare hot, frothed milk. Let it cool. Pour the chocolate sauce in a different glass, carefully pour in the hot milk. Slowly add brewed espresso. Top off with whipped cream and garnish with chocolate flakes.

Cup or tall glass (6-8 oz)• Chocolate Sauce (to preference)
Single or double shot of espresso (1-2 oz)
Hot frothed milk (4 oz)
Whipped cream & Chocolate flakes (to preference)

Cleaning and Maintenance

Regular cleaning and maintenance keep the machine in working condition and ensure perfect coffee flavor, a constant coffee flow, and excellent milk froth for a long time.

The following parts of the machine must be cleaned regularly:

Drip tray (Feature. 06)
The coffee filters (Feature. 17&18)
The boiler outlet (Feature. 04)
The steam wand (Feature. 12)
Water tank (Feature. 10)

Important!

Do not use metal objects to remove encrustations or coffee deposits as they could scratch metal or plastic surfaces.
If the appliance is not used for more than one week, before using it again, we strongly recommend you perform a rinse cycle as described in the section ‘first use’.

Danger!

While cleaning, never immerse the coffee maker in water. It is an electrical appliance.
Before cleaning the outside of the appliance, turn it off, unplug from the main socket and allow it to cool.

Cleaning the drip tray

Important!

The drip tray is fitted with a water level indicator (Feature. 07) showing the level of water it contains. Before the indicator protrudes from the cup tray, the drip tray must be emptied and cleaned otherwise the water may overflow the edge and damage the appliance, the surface it rests on or the surrounding area.

Remove the drip tray grid (Feature. 05);
Remove the drip tray (Feature. 06), empty the water and clean the drip tray with a cloth and running water, then reassemble the drip tray, dry and put it back in the appliance;
Put the drip tray grid back in place.

Z Cleaning the coffee filters

Clean the coffee filters after each use:
1 and 2 cup filters

Extract the perforated filter by pulling the tab.
Rinse the filters under running water.
Make sure the holes are not blocked. If necessary, clean with a pin.
Place the perforated filter in the filter housing and press as far as it will go.

Pod filter & Capsule Coffee accessory (Additional options)
Rinse under running water. Make sure the holes are not blocked. If necessary, clean with a pin.

Danger of burns!
To avoid burns, the filter must only be removed when the Portafilter has cooled down completely

Cleaning the boiler outlet

Regularly remove any residual ground coffee from the boiler outlet using a brush, and wash with hot water following the steps below.

Insert the Portafilter into the boiler outlet without using ground coffee.
Place an empty cup under the boiler outlet.
Press the 2-Coffee button and fill the cup with water.
Remove the Portafilter from the boiler outlet, clean the boiler outlet with a dry cloth after it has cooled completely.

Important!
Do not try to disassemble the boiler outlet. It will damage the boiler outlet and lead to leakage.

Cleaning the steam wand

Immediately after frothing milk, turn the steam/hot water knob on to purge out any residual milk from the steam wand.
Clean the steam wand with a damp cloth. To clean it more thoroughly, you can unscrew the outer steam wand and the holder, then wash it with running water.
If the hole of the steam nozzle becomes blocked, ensure the steam/hot water knob is in the ‘OFF’ position. Toggle the ON/OFF switch to turn the appliance off and allow it to cool. Use a pin to unblock the hole.

Cleaning the water tank

Clean the water tank regularly (about once a month) with a damp cloth and a little mild washing-up liquid.
Remove the water tank for the appliance and rinse it with running water.
Fill the tank with fresh water and replace the tank.
Note: If the appliance will not be used for a long time, please empty the water tank.

Cleaning the outer housing

Wipe the outer housing with a soft, damp cloth and then polish with a soft, dry cloth.
Note: Do not use any abrasive cleaners, pads or cloths which can scratch the surfaces of the machine.

Descaling

After regular use, hard water can cause mineral build up in and on many of the inner functioning components, reducing the brewing flow, brewing temperature, power of the appliance, and the taste of the espresso. Important!
Do not immerse the power cord, power plug or appliance in water or any other liquid. The water tank should never be removed or completely emptied during the descaling

How to descale

Fill the water tank with water and dissolved the descaler solution to the MAX level (the proportion of water and descale, refer to the instruction of the descaler). Please use ‘household descaler’, instead of industrial descaler.
Toggle the ON/OFF switch.
Make sure the Portafilter is not attached and position a recipient under the steam wand and boiler outlet.
Wait for the lights to come on steadily, indicating that the appliance is ready for use.
Repeat the operation steps of ‘Making hot water’ for internal cleaning, and operate repeatedly until the water tank is empty.
The appliance is now ready for rinsing through with clean water. Extract the water tank, empty it, rinse it under running water, fill it with fresh water up to the MAX level and put it back in the appliance.
Repeat the ‘Making hot water’ process to guarantee that the descaler solution has been completely eliminated from the appliance’s internal system.

Trouble Shooting

Problem	Cause	Solution
Machine does not work or could not turn on	The appliance is not switched on
or power plug is not plugged in	Make sure that the power plug is plugged in,

that the ON/OFF button has been pressed and that both coffee buttons light
Short circuit /power outlet is without power| Check the power supply
The appliance is faulty| Contact GOTMORE customer support
Machine does not work, The indicator light (green) keeps| The machine is under over-heat in g protection| Use hot water function to cool down the boiler first
The appliance makes an unusual noise| Water tank is empty| Fill the water tank
The water tank is not installed| Remove the water tank and install it
The Portafilter is not in stalled| Reinstall Portafilter correctly
Water is pooled under the appliance| The water tank is not installed| Remove the water tank and install it
The drip tray is filled with water| Empty and clean the drip tray
The appliance is faulty| Contact GOTMORE customer support
No espresso pours| Water tank is empty| Fill the water tank
The water tank is not installed correctly| Remove the water tank and install it correctly
Coffee grinds too fine| Use a coarser pre-ground coffee or grind the coffee beans to a coarser texture
Too many ground coffee used| Dose less ground coffee
Ground coffee tamped too hard| Apply less force during tamping
Filter is clogged up| Clean the filters hole with a pin
The appliance is faulty| Contact GOTMORE customer support
Espresso is too cold| Coffee beans being stored in the fridge or freezer| Store coffee beans in a dry, airtight container. Place in a cool dark cupboard
Cup or glass was cold prior to espresso pour| Pour hot water from the Steam Wand into the cup before extracting espresso
Boiler outlet or Portafilter not warmed before use| Hold the Portafilter under the boiler out let and press the 1-cup or 2-cup botton.
Allow water to run through
Espresso runs through too quickly| Coffee grind s too coarse| Use a finer grind of pre-ground coffee or grind the coffee beans to a finer texture
Not enough ground coffee used| Dose more ground coffee
Ground coffee not tamped (compacted) firmly enough| Tamp ground coffee with more pressure
Espresso pours out in drips (Over Extracted)| Coffee grind s too fine| Use a coarser pre-ground coffee or grind the coffee beans to a coarser texture
Too many ground coffee used| Dose less ground coffee
Ground coffee tamped too hard| Apply less force during tamping
Espresso does not have any crema, or crema is thin (Under Extracted)| Coffee beans are old or dry| Use freshly roasted coffee beans
Coffee grind s too coarse| Use a finer grind of pre-ground coffee or grind the coffee beans to a finer texture
Ground coffee not tamped (compacted) firmly enough| Tamp ground coffee with more pressure
Not enough ground coffee used| Dose more ground coffee
Not enough foam when frothing| Milk is not fresh| Ensure the milk being used is fresh
Milk temperature is too warm| Ensure you start frothing with milk that is around 39°F
Type of Milk Pitcher being used| For best results use a chilled Stainless Steel Milk Pitcher
Milk has been boiled| Start again with fresh, chilled milk. Heat till the Milk Pitcher can only be held for approximately 3 seconds, 140-149°F
The milk is making bubbles rather than microfoam| Ensure the Steam Wand Tip is positioned correctly when frothing. Tap the Pitcher on the countertop when finished to release trapped air bubbles
Milk is not taking in enough air| Keep the Steam Wand Tip just under the surface of the milk. This will help introduce air into the milk to create microfoam
Steam Wand making a screeching noise| Steam Wand Tip too deep| Lower Milk Pitcher. Ensure the Steam Wand Tip is positioned correctly when frothing. See Tips for milk frothing
Not producing steam| Water tank is empty| Fill the water tank
Steam nozzle is clogged| Remove the outer steam wand and clean the steam wand nozzle with a pin
Steam function was used for more than 3 minutes| Turn steam knob off for at least 2 minutes
The appliance is faulty| Contact GOTMORE customer support
Hot water function is not working| Water tank is empty| Fill the water tank
Steam nozzle is clogged| Remove the outer steam wand and clean the steam wand nozzle with a pin
Hot water function was used for more than 60 seconds| Turn steam knob off for at least 2 minutes
The appliance is faulty| Contact GOTMORE customer support
The Portafilter cannot be attached to the| Too much ground coffee in the filter| Make sure to use the correct amount of ground coffee
Espresso is dripping out of the rim of the Portafilter| Too much ground coffee in the filter| Make sure to use the correct amount of ground coffee
Ground coffee is sticking to the sealing ring of the boiler outlet| Turn off the machine, wait until it has cooled down and then clean the filter, the Portafilter and the boiler outlet with its sealing ring
Portafilter is not completely closed| Insert the Portafilter and turn the handle to the right until you feel some resistance
When making steam and hot water, the boiler outlet flows water and emits steam| Steam valve not fully open| Turn the knob directly to position to the ‘MAX’ range.
Coffee grounds are sprayed when the Portafilter is removed after extraction| Too much ground coffee in the filter| Make sure to use the correct amount of ground coffee
Coffee grinds too fine| Use a coarser pre-ground coffee or grind the coffee beans to a coarser texture
Ground coffee tamped too hard| Apply less force during tamping
Temperature too high, pressure not released| Do not remove the handle immediately after the extraction is complete. Allow it to cool slightly before removing it

Warranty Information

The manufacturer provides warranty in accordance with the legislation of the customer’s own country of residence, with a minimum of 12 months, starting from the date on which the appliance is sold to the end user.
The warranty only covers defects in material or workmanship.
The warranty will not apply in cases of:

Normal wear and tear.
Incorrect use, e.g. overloading of the appliance, use of non-approved accessories.
Use of force, damage caused by external influences.
Damage caused by non-observance of the user manual, e.g. connection to an unsuitable mains supply or non-compliance with the installation instructions.
Partially or completely dismantled appliances.

Customer Support

If you have any questions or concerns about your new product, please contact GOTMORE Customer Support Team.
Contact our team by email:
service@gotmoreappliances.com
GOTMORE APPLIANCES INC.
1162 EGAN AVE
LA PUENTE, CA 91744
United States of America
service@gotmoreappliances.com
www.gotmoreappliance.com