SONY Service Procedure Panel Board and Software Change User Guide

: May 15, 2024
: Sony

Table of Contents

SONY Service Procedure Panel Board and Software Change
Product Information
Product Usage Instructions
FAQs
Service Procedure for Panel
INFORMATION
LCD Model
Appendix
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SONY Service Procedure Panel Board and Software Change

Product Information

Specifications:
- Model: Sony GR1VH and GN6VH Chassis
- Version: 1
- Date: 2021.06
- Subject: 1st issue

Product Usage Instructions

Section 1: Replacing Service Parts for GR1VH Series
- After replacing the B** board, Panel, or T-Con, you need to upgrade the software using USB memory. Upgrade the software even if replacing the Panel only.
- Before upgrading the software, ensure to disconnect all cables.
- After upgrading the version, confirm the NVM Version, Model Name, Software version, and Serial Number from the Service menu. Incorrect settings can affect the set’s capabilities.
- When upgrading software, make sure to download the most recent version. If the software on the repair board is already newer than the upgraded version, the software will not be upgraded.
Section 2: USB Memory Format
- There is no special restriction on USB memory. If the USB memory is recognized when connected to a computer, it can be used. The USB memory should be formatted in FAT32.
- USB Recommendation: USB media must be a Sony product and have a capacity of more than 2GB (4GB or higher recommended).
Section 3: USB Update File Preparation
- Procedure:
- Obtain the correct and latest SW PKG (atvota file).
- Unzip atvota file (e.g., sony_atvotafull_20xx_zzzzzzzzzz_yyy_auth.zip).
- After unzipping, a folder of sony_atvotafull_20xx_zzzzzzzzzz_yyy_auth will be created. This folder contains sony_dtvxxxxxxxxxxxx_xxxxxxxx_xxxxxxxxxxxxxx.zip.
- Copy this zip file to the root of your USB pen drive.

FAQs

Q: What should I do if the software upgrade does not work?
- A: If the software upgrade does not work, ensure that you have followed all steps correctly and that you are using the correct software version for your device. If issues persist, contact customer support for further assistance.

Service Procedure for Panel

Service Procedure for Panel, Board and Software Change / Upgrade

Version /Date /Subject
- 1 /2021. 06 /1st issue

Conditions of Use:

Please use this information only to perform repair, maintenance and/or configuration services of the Sony products (hereinafter the “Repair services”) under the service agreement entered into with the Sony group company (hereinafter the “Service agreement”). Using this information for any purpose other than the purpose described foregoing is forbidden.
Only the Authorized Servicer’s officers, employees or subcontractors (including their officers and employees) whose duties justify a need-to-know and who have agreed to hold confidential this information (collectively hereinafter the “Permitted users”) are permitted to access and use this information. To disclose or disseminate to any person other than the Permitted users is forbidden.
Destroy or erase any portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in Section (1) above.
Do not copy, replicate, reproduce, alter, translate, transmit, sell, lease, or distribute this information in whole or in part without the prior written permission of the author. (Notwithstanding the foregoing, it is permitted to copy and distribute this information to the Permitted users.)
Please notify immediately of any leakage, loss, theft, misappropriation, or other misuse of this information by e-mail to the following address: somk-gcs-tissnexim-adm@jp.sony.com.
In addition to the above, the terms and conditions of the Service agreement shall be applied to using this information.

Revision of Information:

This information may be changed or updated at any time without any prior notice.
Please confirm that this information is up-to-date before using it.

INFORMATION

NOTES

Replacing Service Parts for GR1VH Series

After replacing the B board, Panel, or T-Con you need to upgrade Software by using the USB memory. (Upgrade Software even if replacing the Panel only.)
Before upgrading the Software, be sure to disconnect all cables.
After upgrading the version, you need to confirm the NVM Version, Model Name, Software version and Serial Number from the Service menu. (Incorrect settings affect the set’s capabilities.)
When upgrading Software, be sure to download the most recent version. (If the version of Software already on the repair board is newer than the version of Software for upgrade, Software is not upgraded.)
- Remark: List of (B** Board); please refer to each segment Service Manual for details.

USB Memory Format.

There is no special restriction on USB memory. If you connect the USB memory to the computer and it is recognized, you can use it.
The USB memory should be formatted in FAT32.
USB recommendation:
- USB media must be Sony product
- And the capacity must be more than
- 2GB. (4GB or higher is recommended.)

USB Update file Preparation【Procedure】

Obtain the correct and the latest SW PKG. (atvotafile)
Unzip atvotafile. (sony_atvotafull_20xx_zzzzzzzzzz_yyy_auth.zip)
- Note: fine name may differ depending on the destination
After unzipping, a folder of sony_atvotafull_20xx_zzzzzzzzzz_yyy_authwill be created This folder consists of sony_dtvxxxxxxxxxxxx_xxxxxxxx_xxxxxxxxxxxxxx.zip
Copy this zip file to the root of your USB pen drive.