MMQ 2.5K Dual Lens WiFi Camera User Guide

MMQ 2.5K Dual Lens WiFi Camera

USER MANUAL

• Please read this manual thoroughly before using and keep it for future reference.

Dear Customer ;
Thanks for your trust to purchase wireless battery camera from MMQ and please accept our sincere appreciation here. If you are satisfied with our product or service, could you please spend a minute to share your product experience on Amazon? Your precious customer review will help us shape our business to the best and let other customers know more about MMQ product and service, your unwavering support and patronage is our motivation to go further.
MMQ always place customers’ needs as our top priority, any suggestion or questions, please feel free to contact us.
Thanks again and wish you all the best.

All staffs in MMQ
For any questions, please contact us:
Email：[email protected]
Or enter the Eseecloud APP personal center(Me), you can contact customer service online（Available Pacific Time 5:00pm-12:00pm）

www.mmqcamera.com

Live chat/Message

Box Contents

Product Overview

1. Camera

1. Hidden antenna;
2. 3.6mm Lens: close focus lens;
3. 4pcs infrared lights and floodlight;
4. Microphone;
5. 8mm Lens: telephoto lens;
6. Power: DC 12V;
7. TF card slot: Support micro SD card for local storage (Max 128GB);

Reset button: Press and hold for 5s to reset the camera ,you will hear a prompt tone.
NOTE: After resetting the camera, you need to re-pair the camera to the NVR, otherwise there will be no image; ●8 Speaker.

2. Camera Installation

Choose Your Ideal Mounting Way:

How to paired the camera to NVR recorder?

It can be configured on both NVR and mobile phone Configured on NVR:
Step 1. Delete camera: Right -click on the mouse → select camera settings → Delete the camera of that channel (skip this step if no camera has been added to the channel).

Step 2. Reset camera: Take the camera near the NVR and reset it.
Step 3. Pair camera: Click the “+” on the channel, the NVR will say that the camera is being paired, wait for about a minute, and the NVR will say that the pairing is successful.

Configured on mobile APP:

Step 1. Delete camera: Double-click the channel you want to set, click the settings icon in the upper right corner to enter camera setting, go down to the bottom, and click
“Delete channel” (skip this step if no camera has been added to the channel).
Step 2. Reset camera: Take the camera near the NVR and reset it.
Step 3. Pair camera: Enter the real-time viewing interface of the APP, click the “+” on the channel, the NVR will say that the camera is being paired, wait for about a minute, and the NVR will say that the pairing is successful.

For detailed operations, please refer to the guide: mmqcamera.com/setup1

How to paired the camera to WiFi router?

1. Install Eseecloud App

You can scan the QR-Code to download the free mobile app, or search “Eseecloud” in App store or Google Play.

2. Register Account and Login

Method one: Click “More login methods” at the bottom, you can log in with your google/Line/WeChat account.

Method Two: Register an account with your email or phone number, verification code will be send after click “confirm”.

3. Add device to phone APP

1. Take the camera and smartphone close to the router (<5metre), connect phone to the router’s Wi-Fi, support 2.4GHz WiFi only.

2. Power on the camera and reset it： Power on the camera, wait 30 seconds, and then use a pin to push the reset button (inside the small hole)

3. Run Eseecloud appClick “+” to add cameraCancel “enable Bluetooth”Click “Scan to add”.
(Because this camera does not support Bluetooth pairing, there is no need to turn on Bluetooth, select “Scan to add”)

4. Scan the QR code on the camera body.

5. Check ”Device light is blinking” Choose your WiFi and input your Wi-Fi password, then touch “Next”.

This camera does not have an indicator light, so just check “Device light is blinking”

If there is a red word “5G WiFi is currently selected，please select 2.4G Wifi” at the bottom, you need to choose 2.4G

6. A QR code will appear on your phone. Use the camera to scan the QR code.

7. When the camera makes a sound, means scan QR code successfully, click “hear the prompt sound” to the next step.
If you don’t hear sound from the camera, click “Can’t hear the prompt sound” – >“Device hotpot connection” to add it with another method, or reset the camera and try again.
8. Wait about 20 seconds to update to 100% Enable “Mtion detection alert” and “APP push alert message”.

8. Set a name for the camera, and the setting is complete, you can click the image to play the video.

Main Menu Functions Device（Home page）

Enter the APP personal center(Me), you can manage APP account /View screenshots or videos / Contact customer service online.

Live Video

On the home page, click “Me”→ “Screenshot/Recording” to view screenshots or videos.

How to zoom:

1. Hybrid zoom
2. Digital zoom: Swipe across the screen

Video Playback

If you don’t have an NVR system, you need to install a TF card or purchase cloud storage service for storage.

TF card： FAT32, class 10 and above, max 128GB.
Because the camera only records when motion alarm, if it prompts “No video”, please change the date/time, or change the channel to see if there is a video.

Camera function settings

Enter live view interface, then click ” ” to access the camera settings, you will see:

1) Software version and signal
Camera version and signal status. .
2) Alarm setting
Enter motion detection alert→adjust the motion sensitivity / humanoid detection / motion tracking / Motion detection period / siren setting / white light alarm.
3) Record Setup Mode
Enter recording setting→ set record mode and record time：Record mode：event recording or uninterrupted recording Record time：all day/day time/night time/ custom recording period
4) Delete camera
Delete the camera of this channel before adding a new camera.

Frequently Asked Questions | Troubleshooting

1. Prompt “device offline” on the APP

It means that the camera failed to connect to the Internet.

1. Please make sure the camera and WiFi router is in a valid signal range. Don’t install the camera too far away from the WiFi router, otherwise the camera won’t always stay online.

2. Check whether the power adapter is not plugged in properly or is faulty.
3. Power it off and power on again to check it work?

4. Reset the camera and pair it again .

2. Can’t receive alarm notification?

1. Enter APPMesettingsEnable”Notification banner”

2. Enter your app Me system authority settingsEnable “Notification”.
3. Enter your appDevicesystem authority settings  Enable “Alarm push”.

4. Enter your appenter the live view interface, click SettingsPush message settingsEnable “APP push alert message”
5. The installation of the camera is too high

3. APP received too many alarm messages

4. I can’t play back the video

1. Enter camera settingsstorage settingsLocal storage space shows TF card information which is normal.

2. When playing back on the mobile phone, select “SD” to play back the video of local storage.

3. Maybe there is no video recording at this time, please try another date and time (the battery camera will only record when there is a motion alarm)

4. The camera recording mode is set to record only motion alarm, so there is no recording at this time.

4. Set up siren and floodlight

When the camera detects a moving object, it can sound a siren and turn on a floodlight to warn intruders, by default, siren is off and floodlight is on, you can modify it according to your needs：Enter camera SettingsMotion detection alert”Siren settings/white light alarm”.

5. How do i view my cameras on computer?

1. Download the computer software “Eseecloud” (not the same software as the mobile APP “Eseecloud”): mmqcamera.com/download-eseecloud-pc
2. Login PC software(There are 2 ways)

1. Log in with the mobile APP account, after logging in, the devices that have been added to the APP will be synchronized, and you can watch immediately.

2. Log in with the administrator account of software , the user name is “admin” and there is no password. After logging in, add the device Cloud ID number. For detailed operations, please refer to the guide: mmqcamera.com/setup2

6. What should I do if I forget my password?

If you have forgot the login password of the APP account, please click “Forget Password” and follow the prompts step by step.If you have forgot the password of the device, please reset the device and configure it again.

7. What are the differences between Hybrid zoom/Digital zoom and

optical zoom

Price:
Optical zoom>Hybrid zoom>Digital zoom

Image Quality:
Optical zoom≈Hybrid zoom>Digital zoom

Lifetime:
Hybrid zoom≈Digital zoom>Optical zoom
Because of the optical zoom camera, the lens is constantly extending and contracting and can easily malfunction.

Specifications

• Model: F10
• Type: Dual Lens WiFi camera
• Power Supply: DC 12V
• Local Storage: Micro SD card (Max 128GB)

FAQ

How do I reset the camera?

To reset the camera, press and hold the reset button for 5 seconds until you hear a prompt tone. After resetting, remember to re-pair the camera to the NVR.

How can I contact customer service?

You can contact customer service via email at [email protected]
or through the Eseecloud App personal center during Pacific Time 5:00pm-12:00pm.

Warranty

Regular Warranty:
All MMQ products are with 1 year warranty from the original date of purchase. During the warranty period, if any parts of product are damaged, please contact us immediately and we will provide satisfactory resolution.

In many cases, misunderstandings may be caused by unfamiliarity with the product, if you have any questions, please contact us first, by reducing returns, we will be able to sell to consumers at lower prices, thank you！

Extended warranty:
Enter Eseecloud APP personal center(Me), and click the customer service icon, send your order number for us to apply for extended warranty. You can apply for an extended warranty within 3 months of purchase.

References

• How to download PC client software “Eseecloud” – MMQ
• How to pair camera to NVR system – MMQ
• MMQ – camera system

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