RECLAIM ENERGY REHP-CO2-160GL Air Source Co2 Heat Pump Hot Water System User Manual
- June 17, 2024
- RECLAIM ENERGY
Table of Contents
RECLAIM ENERGY REHP-CO2-160GL Air Source Co2 Heat Pump Hot Water System
COVERING MODEL NUMBERS:
- REHP-CO2-160GL
- REHP-CO2-160SST
- REHP-CO2-250GL
- REHP-CO2-250SST
- REHP-CO2-250SSEW
- REHP-CO2-315GL
- REHP-CO2-315SSQ
- REHP-CO2-315SST
- RE-HP-CO2-315SSEW
- REHP-CO2-400GL
- REHP-CO2-400SST
- REHP-CO2-160GL-V2
- REHP-CO2-160SST-V2
- REHP-CO2-250GL-V2
- REHP-CO2-250SST-V2
- REHP-CO2-250SSEW-V2
- REHP-CO2-315GL-V2
- REHP-CO2-315SSQ-V2
- REHP-CO2-315SST-V2
- REHP-CO2-315SSEW-V2
- REHP-CO2-400GL-V2
- REHP-CO2-400SST-V2
IMPORTANT
This appliance is not intended for use by persons (including children) with
reduced physical, sensory or mental capabilities, or lack of experience and
knowledge unless they have been given supervision or instruction concerning
use of the appliance by a person responsible for their safety. Children should
be supervised to ensure that they do not play with the appliance.
WARRANTY
This document is an extract from the Owner/Installation Manual – Section 8.
Reclaim Energy heat pump hot water system Warranty policy is outlined in this
section. This warranty policy is by Reclaim Energy Pty Ltd. Call us on (1300
38 38 15).
**TERMS AND CONDITIONS
**
Note : Product owners are recommended to always keep receipts, invoices, warranties, and any installation record forms where applicable, in a safe place to allow faster processing of after-sales support requests.
ELIGIBILITY REQUIREMENTS TO MAKE A CLAIM
- The person(s) making the claim must be the product owner or have consent to act on behalf of the owner.
- The person(s) making the claim must contact Reclaim Energy as soon as they notice any defect(s) without excessive delay, and the product must be within its warranty period.
- The product must have its original serial numbers and/or rating labels where applicable.
- The product must be installed in Australia.
- The warranty period begins from the date of installation of the component(s), if proof of installation cannot be provided, the period begins from date of purchase, and in the event that this is also not available, the warranty will begin from date of manufacture of the product plus 3 months.
SUMMARY OF WARRANTY PERIODS
The summary of warranty periods for all major components are show in Table
12 below. For more details on the extent of labour work, please refer to
section 8.5.
Table 12: Component warranty table.
- Reclaim Energy covers the labour for 6 years and heat pump compressor parts for 6 years. Service costs are capped as per service schedule of rates being 2 hours labour maximum including travel up to 25km. Travel charge outside of this 25km range to be paid by customer.
GENERAL WARRANTY CONDITIONS
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Failing to install or maintain the system per instructions of the installation manual may void the warranty.
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This Warranty is for Reclaim Energy’s domestic use of the hot water heating only. Any application with hot water consumption above 700 L/day is considered NON residential. Domestic is defined per below:
- a. Units installed in any domestic dwelling.
- b. Hot water consumption below 700 Litres per day.
-
To the extent that a claim falls under the ‘Parts Only’ Warranty Period, the Warranty covers the repair and/or replacement of such failed component in domestic use free of charge. However, the transport, installation and labor costs of repairing the component or delivering the replacement component and removing and replacing the existing component will be the responsibility of the Customer of the existing component.
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To the extent that a claim falls under the ‘Parts and labor’ Warranty Period, the Warranty covers the repair and/or replacement of such failed component in domestic use and any associated labor costs free of charge. Please note the cost of freight is for the customer to pay.
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The decision to repair or replace the component that is the subject of the Warranty will be entirely at the discretion of Reclaim Energy.
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Where a Reclaim Energy component, as per Table 12, in domestic use, is repaired or replaced by Reclaim Energy, the balance of any original Warranty Period will remain effective. The repaired or replaced part does not carry any additional warranty period.
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Reclaim Energy reserves the right to alter the design, components or construction to its Reclaim Energy Australia Domestic hot water system or custom design. Such alterations shall not constitute a defect in design or construction under this Warranty.
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Any claim under this Warranty must include full details of the defect and/or damage to the Reclaim Energy Australia Domestic hot water system or component(s) in domestic use. All claims must be made within one (1) month of the detection of the defect.
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Dated proof of purchase is required prior to commencement of any work under this Warranty.
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Reclaim Energy does not warrant any installation work conducted by the installer of the RECLAIM ENERGY Domestic hot water system or component(s) in domestic use.
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This Warranty only applies to the Reclaim Energy domestic hot water system and its components, or component(s) in domestic use and does not cover any plumbing or electrical associated parts, including but not limited to any parts supplied by any person installing the Reclaim Energy Domestic hot water system or component(s) in domestic use.
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To the extent permitted by law, Reclaim Energy shall not be liable under this Warranty for any consequential loss or damage or any incidental expenses resulting from any breach of this warranty, including but not limited to, claims for damage to buildings, roofs, ceilings, walls, foundations, gardens, personal belonging or household effects, fixtures and fittings, or any other consequential loss, damage or inconvenience, either directly or indirectly due to leakage from the Reclaim Energy domestic hot water system or component(s) in domestic use or any other matter related to the system or its operation.
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The benefits conferred by this Warranty are in addition to all other rights and remedies in respect of the Reclaim Energy Domestic hot water system or component(s) in domestic use, which the purchaser has under the Competition and Consumer Act 2010 and consumer protection legislation of the States and Territories. Nothing in this Warranty has the effect of excluding, restricting or modifying those rights.
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Goods presented for repair may be replaced by refurbished goods of same type rather than being repaired. Refurbished parts may be used to repair/replace the goods.
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This Warranty is effective for all Reclaim Energy Domestic hot water systems or component(s) in domestic use installed after 1st January 2019.
-
If the Customer has not paid in full for the Reclaim Energy Domestic hot water system or component(s) in domestic use then this Warranty does not apply (Proof of purchase is a MUST).
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The Reclaim Energy domestic hot water system and its components or component(s) in domestic use are covered by a warranty against defective factory parts or workmanship from the date the Reclaim Energy domestic hot water system or component(s) in domestic use is installed for the relevant period for such component as outlined in Table 12 – Warranty Periods. If the date of installation is unknown, the Warranty commences three (3) months after the date of manufacture.
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Reclaim Energy goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Reclaim Energy heat pump hot water systems are covered by Reclaim Energy for any cost of labor and parts in the event of a Component failure due to any defects that may arise either from workmanship and or faulty material. The Warranty commences on the date of installation.
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Reclaim Energy does not accept liability for consequential damage or any incidental expenses resulting from any breach of the Warranty.
-
The Reclaim Energy warranty does not cover the following:
- a Subject to any statutory provisions to the contrary, claims for damages to walls, foundations, etc. or any other consequential loss caused either directly or indirectly by leakage from the heat pump hot water system or any other faults.
- b Warranty does not cover any faults that may arise from connecting to an unfiltered water source such as dams bore water, rainwater, rivers, etc.
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The warranty will be rendered void in the following circumstances
- a Failure due to misuse, natural disasters, Acts of God, accidental damage, installation by an installer who is not unauthorized to install a Reclaim Energy heat pump hot water system or incorrect installation and attempts to repair Reclaim Energy by an unqualified person.
- b Repairs and service carried out by a person who is not a Qualified Service Person or Authorized Service Agent.
- c Faults caused by incorrect installation, water problems and or electricity supply.
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Where the Reclaim Energy heat pump hot water system is installed in a position that does not allow safe, ready access, the cost of accessing the site safely, including the cost of additional materials handling and/or safety equipment, shall be the owner’s responsibility.
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This Warranty does not apply to any defects or damage NOT due to faulty factory parts or workmanship including, but not limited to, defects or damage caused by or resulting from:
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Accidental damage, storm damage, vandalism, failure due to misuse or abuse, or neglect of any kind.
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Incorrect or improper installation of the Reclaim Energy heat pump hot water system, including but not limited to, installation otherwise than by the instructions contained in the owner’s manual supplied by Reclaim Energy or incorrect system selection.
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Alteration or repair of the Reclaim Energy Hot Water Heating System other than by a licensed plumber or by an approved Reclaim Energy agent.
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Attachment of any parts or accessories other than those manufactured or approved by Reclaim Energy.
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Freezing in regions with minimum temperatures below -10 C.
-
The power supply to the Reclaim Energy Hot Water
Heating System being cut; -
a. power surges;
-
b. animals, birds and/or rodents;
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Excessive water pressure, negative pressure (partial vacuum), excessive temperature, corrosive atmosphere.
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Faulty plumbing and/or electrical wiring.
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Sludge/sediment as a result of connection to a water supply from filtered or treated sources ie. spring, dam bore water, rainwater, river or town supply from a bore.
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Contamination and corrosion from particles in the water supply.
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Serial tags/stickers on any of the components being removed or defaced.
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The Reclaim Energy Hot Water Heating System is being relocated from its original point of installation
-
HEAT PUMP WARRANTY CONDITIONS
- All Reclaim Energy heat pump hot water systems must be installed by a licensed installer.
- Only a licensed professional must Install, Commission or Service Reclaim Energy heat pump hot water system.
- All Reclaim Energy heat pump hot water systems must be installed per the Manufacturer’s Installation Instructions and under local regulations, municipal building codes, and current AS/NZS 3000, AS/NZS 3500, AS 3498 and AS/NZS 5601.
- If the Reclaim Energy heat pump hot water system has not been installed under the Manufacturer’s Installation Instructions or installed as to be easily accessible for servicing, a service charge may apply.
- The integration with the tank and controller should follow the instructions in the installation manual.
- The operational conditions should not exceed from those specified in the installation manual (i.e. -10 to 43°C).
- The storage tank MUST have a 850 kPa PTRV installed, while the main cold pressure to the hot water system is limited by a 500 kPa PLV.
- Electricity supply to the heat pump unit must be per the relevant Australian standards as well as guidelines in the installation manual (i.e. 240 V supply and 20 A circuit breaker).
- An external controller MUST be connected to the heatpump unit that controls the operation of heat pump. Note that an external controller is integrating storage tank and the heat pump unit.
- Where a component may have failed under warranty and is replaced, the component replaced will only be covered by the warranty for the balance of the appliance warranty period.
- Water quality must be within limits specified in Table 13.
TANK WARRANTY CONDITIONS
RECLAIM ENERGY STORAGE TANKS
- Note that the water quality parameters must not be exceeded as Table 13.
- Any system alteration such as replacing a PTRV not rated to the specification of the manufacturer or over exceeding temperature/pressure due to non-compliance installation with regards to Australian standards and/or installation manual will void the warranty.
- Alterations or repair of the Unit other than by an accredited and licensed service agent or technician are not covered. Attachment of accessories or use of non-genuine replacement parts other than those manufactured or approved by the tank manufacturer are not covered by this Warranty.
- Concerning labor, apply within State Capital City metropolitan areas, as determined by Reclaim Energy Outside these areas, the unit or parts are to be returned, unless otherwise arranged, to Reclaim Energy or a service agent nominated by Reclaim Energy. All freight and insurance charges (both ways) are the responsibility of the owner. When making a warranty claim, it is the responsibility of the owner to provide proof of original purchase and the date of installation. The unit must be installed by an appropriately qualified tradesperson per relevant industry standards and local statutory authority regulations. Responsibility for repairs to the unit will not be accepted unless authorization to carry out repairs has been previously given by Reclaim Energy. Where a warranty claim has been made and it is found that the fault is not within the unit, all costs will be charged to the owner. The warranty does not extend to any consequential loss or damage, which may be a result of the operation or non-operation of this unit, subject to any statutory warranty to the contrary.
- This Warranty applies only to the Unit and does not cover any ancillary plumbing or electrical parts supplied by the installer such as pressure limiting valve, tempering valve, line strainer, stop cocks, non-return valve, electrical switches, pumps or fuses, or faulty installation.
Table 13 Water quality requirement for Reclaim Energy Hot Water Heat Pump Installation.
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The Unit must be installed by a licensed tradesperson per the instructions set out in the manual supplied with the Unit and/or any relevant statutory requirements. If the Unit is located in a position that does not comply with the installation instructions or relevant statutory requirements, then this Warranty does not cover major dismantling or removal of cupboards, doors, walls or special equipment and/ or excessive labor, at the determination of the tank manufacturer, to make the Unit accessible for repair or replacement.
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As required by legislation, any claims for damage to furniture, carpets, walls, foundations or any other consequential loss either directly or indirectly due to defects of any kind in a Unit will only be met by the tank manufacturer where the damage could be considered reasonably foreseeable and the installed unit complies with the manufacturer’s installation instructions and all relevant statutory requirements.
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In addition to this Warranty, certain legislation
(including the ACL) may give you rights that cannot be excluded, restricted or modified. This Warranty must be read subject to such legislation and nothing in this Warranty has the effect of excluding, restricting or modifying those rights. -
If the tank manufacturer fails to meet a guarantee under the ACL, your remedy for such failure may be limited to any one or more of the following:
- a. Replacement of the Unit.
- b. Repair of the Unit.
- c. Payment of reasonable costs of having the Unit repaired.
RECLAIM ENERGY GLASS-LINED TANK
- Reclaim Energy glass-lined storage vessels against faulty workmanship and materials. This warranty shall not apply to such Unit or part thereof, which has been the subject of fixed temperature settings in excess of 80oC, or if any repairs have been made by any person not approved by Reclaim Energy.
- For this tank, Reclaim Energy Will;
- For the period up to and including the 10th year after the date of installation: repair or replace defective components or, at the discretion of Reclaim Energy provide a replacement unit or parts. Note that the cost of labour to repair the unit will be the responsibility of the customer after the first year.
RECLAIM ENERGY STAINLESS STEEL TANKS
The warranty does not apply to cosmetic defects, accidental damage, misuse
or abnormal use of the heat pump hot water system or discoloration of the
surface or tarnishing of fittings from adverse conditions, all of which
require normal service to maintain them. The full replacement is within first
6 years, and from year 7 through to year 15 from date of purchase, Reclaim
Energy shall replace or repair on a pro-rata basis set out in the scaling
scale below:
- Year 7: Reclaim Energy 90%- Customer 10%
- Year 8: Reclaim Energy 80%- Customer 20%
- Year 9: Reclaim Energy 70%- Customer 30%
- Year 10: Reclaim Energy 60%- Customer 40%
- Year 11: Reclaim Energy 50%- Customer 50%
- Year 12: Reclaim Energy 40%- Customer 60%
- Year 13: Reclaim Energy 30%- Customer 70%
- Year 14: Reclaim Energy 20%- Customer 80%
- Year 15: Reclaim Energy 10%- Customer 90%
Note that the % represents the proportion the customer will pay based on the current Reclaim Energy price list for material and labor (where applicable).
CONTROLLER WARRANTY CONDITIONS
The following information may be required to determine if the Product issue
is eligible for coverage under the terms of this Limited Warranty.
- Information related to how the Product was installed.
- The history of operation.
- Any repairs that may have been made.
- Evidence that the Product was installed by a qualified, licensed contractor.
- Evidence that the Product was installed in accordance with the applicable Products Installation Manuals and any special written design or installation guidelines by Reclaim Energy.
- Evidence that the Product was installed in accordance with all applicable local building, plumbing and electrical codes.
This warranty shall be void and shall have no effect if:
- (a) The design or structure of the Product is attempted to be modified or altered in any way, including by not limited to attaching non-Reclaim Energy-approved appliances or equipment;
- (b) The Product is not installed or repaired by applicable local codes;
- (c) The Product is not installed by qualified, suitably licensed persons;
- (d) The installation was not completed in line with the guidelines of the then-current Reclaim Energy installation manual;
- (e) Product serial tag or other identification is defaced or removed;
- (f) Any operation exceeds the documented design limits of the system components or materials. (g) Temperature sensors fail due to water ingress, electrical shorting, or electrical interference; (h) Product is installed in an environment that exceeds the specified operating range;
- (g) Failure is due to lightning damage, electrical power interruption or dirty power supply;
WARRANTY REGISTRATION LODGE A CLAIM
For all warranty issues please call Reclaim Energy on:
Tel: 1300 38 38 15 or
Email: [email protected]
Provide full product owner’s contact details: name of owner, address of
installation site, contact number(s), proof of original installation date or
if not available, the date of manufacturing and serial number from the rating
label, where applicable for heat pump hot water system and tanks.
Please supply a photo of serial number as well as the faulty parts.
PRODUCT REGISTRATION
In order to register your system for warranty purposes, please complete the
details of your purchase.
ONLINE
Fill in the form on our website:
reclaimenergy.com.au/warranties
POST
Fill in the form on page 9 and send to: Reclaim Energy Pty Ltd
PO Box 627
Byron Bay
NSW 4181
EMAIL [email protected]
YOUR WARRANTY DETAILS
Please fill in and keep a copy for your records
1300 383 815
[email protected]
RECLAIMENERGY.COM.AU
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