iHEAR axis OTC Hearing Aids User Manual

iHEAR axis OTC Hearing Aids

844-443-2744 or  support@iHEARdirect.com. Ear Tube Ear Dome (Including ear wax guard) Receiver Bluetooth Connection Indicator Light Microphone 1 Microphone 2 Volume Up (Press for 1 second) Mode Switch (Press for 3 seconds) Volume Down (Press for 1 second) Turn On/Off (Press for 3 seconds) Magnetic Charging Contacts Blue Receiver = Left Ear Red Receiver = Right Ear Charging Case Cover Left Charging Port Charging Indicator Light for Left Ear (Light 1) Charging Indicator Light for Charging Case (Light 2) Right Charging Port Charging Indicator Light for Right Ear (Light 3) WHAT'S INCLUDED? Domes Cleaning Brush aXis Charging Case Cable Adapter HOW TO CHARGE Step 1: Plug the charging case and USB cable into a standard outlet. Light 2 will flash blue to indicate the product is charging. Step 2: Insert the aXis units into the charging port. The left ear unit should be inserted into left charging port. The right ear unit should be in right charging port. Light 1 and light 3 will turn blue to indicate charging. Step 3: It will take around 2 hours to fully charge both aXis units and their charging case. On average, a full charge lasts 24 hours. The case has an internal battery so you can charge your devices on the go. When fully charged, NOTE: Once the case is fully charged, it can recharge your devices up to 3 times before another recharge is needed. HOW TO ASSEMBLE DOMES Your devices come affixed with medium sized domes. When you need to replace the domes for routine maintenance, follow the two-step procedure below. Step 1: Remove the domes: Gently hold the AXis and pull the domes off the ear tube. Step 2: Replace the domes: Choose the right domes for your needs. Hold on to the end of the ear tube and push firmly to ensure that the dome is fastened securely. NOTE: Choosing the dome most suitable for your needs will provide a much better experience using your aXis. HOW TO WEAR YOUR aXis Step 1: Insert the ear dome into your ear canal. Step 2: Gently wrap the aXis over your ear until it rests securely behind your ear. Step 3: Push the ear tube into your ear canal until it is snug and comfortable. TURN ON/OFF There are two methods to turn the aXis on or off. Press the volume down button for 3 seconds to turn the aXis on or off. You will hear an indicator sound saying, "Power On" or "Power Off." Turn on: Remove the aXis from the charging case, and it will automatically turn on. Turn off: Place the aXis back into its charging port, and it will automatically turn off. NOTE: When turned on, the Bluetooth connection indicator light will flicker blue and white. VOLUME/MODE SWITCH Volume Control Increase: Press the volume up button for 1 second to increase the volume. Down: Press the volume down button for 1 second to decrease the volume Press for 1 second NOTE: There are 11 volume levels. You will hear 1 beep each time you move up or down a level. You will hear 2 beeps when you reach the highest/lowest setting. Mode Switch Hold down on the volume up button for 3 seconds to adjust the modes. Mode Suitable for Indicator M1 Conversation 1 Beeo M2 Restaurant 2 Beeps M3 Outdoor 3 Beeos M4 Music 4 Beeos Press for 3 seconds CONNECT THE APP Step 1: Download the "myi HEAR" App in the App Store  or Google Play *iPhone® is a trademark of Apple inc. registered in the U.S. and other countries. Android™ is a trademark of Google Inc. !OS is a trademark of Cisco Inc. Step 2: Turn on your smartphone's Bluetooth, then turn on your aXis. The Bluetooth connection indicator lights will flash blue for 30 seconds to allow you to make the connection with your phone. Step 3: Click "Search for a Device" and "Tap to Connect" for connecting the left ear [iHEAR aXis-L] and the right ear  ( iHEAR aXis-Rl NOTE: You can personalize the name as you like (optional) SOUND CONTROL Hearing Mode Press the icon to change the modes. These four mode options allow you to adjust what you are hearing in different environments. Volume Control Drag the slider up and down to control the Left (Blue slider) or Right (Red slider) device's volume. Band Control Drag the slider up and down to control the bands. There are 8 band options that will allow you customize amplification levels on different frequencies. Variable setting of frequency bands for each device can only be done independently. Loud/Focus/Noise Press the icon to adjust the Loud, Focus and Noise settings. These settings adjust background noise levels and microphone directionality to best suit your environment. SETTING BOTH EARS Click the chain icon to link the left and right ear. This will allow you to adjust both devices at the same time. This function is available for Volume Control, Loud Sound Protection and Noise Reduction. NOTE: You may contact us at: 844-443-2744 or support@iHEARdirect.com for further support if there are any questions. CLEANING Dome Cleaning Use the included cleaning brush to remove earwax, dust, and any other debris from domes. Product Body Cleaning Use a soft cloth or tissue to clean the body of the aXis, including the push buttons, charging contacts, shell, etc. Do not use alcohol, water, or other cleaning solvents to clean the aXis as it may damage them. iHEAR provides a full assortment of cleaning products specifically designed for sensitive electronics. NOTE: Regular cleaning is necessary. You may call us at: 844-443-2744 to order new domes and other accessories. PRODUCT CARE Keep your aXis and charging case clean. Extreme temperatures (hot or cold), moisture, and foreign substances may damage the product. Keep the aXis and case in following environmental ranges: o t: ~ ssc, 10%-90%RH, 700-1060 hPa Regular cleaning is necessary. Never use alcohol, water, solvents, cleaning fluids or oils to clean your aXis. Charging contacts should always be kept clean and dry. Using the provided cleaning brush keep the charging ports clear of dust or dirt. Do not use water, solvents, or cleaning fluids to clean the charging ports. Keep the lid closed as much as possible to avoid dust and debris build up. Store your charger in a clean and dry location, i.e., a dresser or shelf rather than the bathroom or kitchen . Do not remove the batteries from the aXis or charging case Recharge the aXis and charging case at least once a week. No power for extended periods of time may damage the battery. TROUBLESHOOTING HA-aXis Troubleshooting FAILURES POSSIBLE CAUSE SOLUTION No Sound No Power Charge the aXis and charging case Dome or Receiver is clogged Clean or replace new domes. Clean the receiver and remove ear wax, dust, and any other debris Microphones are clogged Clean the microphones and remove dust and any other debris Voices are low, very weak, or unclear Low battery Charge the aXis and charging case Volume setting is too low Increase the volume Dome is clogged or loose Remove the dome; clean, or replace with a new dome Charging contacts or Using cleaning brush or soft cloth charging ports are dirty to clean aXis cannot be charged or in The aXis is not placed correctly Remove and replace the aXis until the indicator lights tum blue poor contact The charging case is not receiving power Check the adapter and cable for fraying or damage. Carefully ensure all plugs are inserted securely. Bluetooth Connection Troubleshooting FAILURES POSSIBLE CAUSE SOLUTION Cannot find I Cannot connect to youraXis Bluetooth is not turned on Tum on Bluetooth on your smartphone aXis is off Make sure the aXis has enough power. Then tum on your axis aXis is too far from your smartphone Ensure your aXis is near your smartphone (S 10 meters) Another smartphone is paired to your aXis After the aXis is paired with a Bluetooth smartphone, it will reconnect automatically until paired with a new smartphone. Check if another nearby smartphone is paired. Make sure the App is closed and the Bluetooth is disabled on the other smartphone. The aXis does not have enough power Fully recharge the aXis The Bluetooth connection turns off if you do not connect for over 10 minutes. Restart Bluetooth connection (Check page 16) NOTE: You may contact us at: 844-443-2744 or support@iHEARdirect.com for further support if there are any questions. TECHNICAL SPECIFICATION Max Output (OSPL90) 110dB Full-on gain value (HFA FOG@50) 37dB Total harmonic distortion value 0.70% Self-generated noise value 18dB Latency value 6ms Frequency response bandwidth F1<200Hz F2=7100Hz Frequency response smoothness 2dB Item Charging Case Charging box Input voltage d.c.5.0V Charging box Input current 1A Charging box Output current 80mA Working Voltage d.c.3.7V Charging box Output voltage d.c.4.2V Disposal Please dispose of the device in accordance with the directive 2002/96/EC - WEEE (Waste Electrical and Electronic Equipment). If you have any questions, please refer to your local authority - responsible for waste disposal. NORMALIZED SYMBOLS Follow operating instructions Medical Device B type applied part Three years Disposal in accordance with Directive 2002/96/EC (WEEE) Serial number Warning/ Danger: Improper use might cause serious injuries. Permissible storage and transport temperature and humidity Operating Permissible operating temperature and humidity IP65 IP6X Test Condition: Test Condition: Talcum powder wire diameter :50 µm The nominal width of a gap between wires 75 µm IPX5 Test Condition: Nozzle diameter: 6.3mm; Distance: 2.5m to 40m Water flow rate: (12.5+-5%) Umin Test time: at least 3 min There was no deposit of talcum powder inside of the enclosure,500VAC electric strength test was passed between current carrying parts and enclosure REGULATORY AND LEGAL INFORMATION This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by iHEAR Corporation could void the user's authority to operate this equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. FCC ID: 2A39M- W3HEARING Radio Technology: Bluetooth Low Energy (BLE) and proprietary technologies. Radio Transceiver Frequency Range: 2.4 to 2.480 GHz Radio Receiver Bandwidth: 2MHz Modulation Type: 1 Mb/s GFSK Peak Effective Isotropic Radiated Power: O dBm This equipment has been tested and found to comply with the limits per CISPR 11 class B. WARRANTY iHEAR provides a one-year warranty against manufacturing defects. We also offer extended protection plans for our current product owners. Please contact us at: 844-443-2744 or support@iHEARdirect.com to learn about our protection plan or any other services. Any damage caused by improper handling and care, exposure to elements or chemicals, or unauthorized service will not be covered by the warranty. All other damage claims excluded. A warranty claim must be submitted with the purchase receipt. WARNING Not for use by anyone under 18 years old. Keep small parts (aXis, ear domes, battery or other detachable parts) that can be swallowed out of children's reach. Keep small parts away from pets. Dropping, immersing in liquid, exposure to strong electromagnetic fields or excessive heat will damage the product. Remove product prior to any type of X-ray, MRI, or CT scan. If parts become stuck in the ear canal, seek medical assistance - do not attempt to remove by yourself. NOTICE Do not use at high volume for extended periods of time - ear injury can result. If you experience any pain or strong discomfort using the product, remove and consult a doctor. Routine maintenance to keep the product clean is required. Ensure that ear domes are always free of debris and moisture. Avoid shocks or dropping the product. Do not store or use the product in environments of high humidity or temperature (such as sauna room), to avoid damage. Batteries should be properly recycled and not disposed in the trash. Keep the product away from small children. Injury or damage may result. Do not set volume levels too high. Listening with high-output products for extended periods at high volume levels can cause further hearing damage. Do not share your products with others. Using a product configured for someone else can result in hearing damage or injury. Monitor for any unusual skin reaction. If you notice any allergic reaction (itchiness, swelling, or rash), stop wearing the products and consult a medical specialist Do not touch the products to any type of magnet or magnetized object. Your products are delicate electronic instruments and may be damaged by contact with strong magnetic fields. Do not attempt to open or repair the products yourself. Damage can result and will void the warranty. Do not store your products in a hot/humid locations. You should never leave your products near heating appliances or in direct sunlight. Do not leave your products in the car as inside temperatures can reach dangerous levels which could damage the products. Do not use the products together with a cell phone earpiece directly - excessive noise and distortion may result. Instead, use via Bluetooth pairing with your cell phone. Radio wave emissions from mobile phones can cause noise in the products or result in reduced volume. Please contact iHEAR: For assistance, if needed, in setting up, using or maintaining your products or; To report any unexpected operation or events. Guidance and Manufacturer's Declaration - Electromagnetic Emissions The device is intended for use in the electromagnetic environment specified below . The user of the device should assure that it is used in such an environment. Emissions Test IEC60601 Test Level Compliance Level Electromagnetic Environment Guidance RF emissions CISPR 11 Group 1 Group 1 The device uses RF energy only for its internal function. Therefore, its RF emissions are very low and are not likely to cause any interference in nearby electronic equipment. RF emissions CISPR 11 Group B Group B The device is suitable for use in all establishments, including domestic establishments and those directly connected to the public low-voltage power supply network that supplies buildings used for domestic purposes. Guidance and Manufacturer's Declaration - Electromagnetic Immunity This hearing device is intended for use in the electromagnetic environment specified below. The user of the hearing device should assure that it is used in such an environment. Immunity Test IEC60601 Test Level Compliance Level Electrostatic discharge (ESD) IEC 61000-4-2 +/- 8 kV contact +/- 15 kV air +/- 8 kV contact +/- 15 kV air Radiated RF EM Fields !EC 61000-4-3 10V/m 80 MHz- 2.7 GHz 80% AM at 1 kHz 10 V/m 80 MHz - 2.7 GHz 80% AM at 1 kHz Immunity Test IEC60601 Test Level Compliance Level 9 V/m; 710, 745, 780 9 V/m; 710, 745, 780 MHz; Pulse modulation18 Hz 9 V/m; 5240, 5500, 5785MHz; Pulse modulation217 Hz 27 V/m; 385 MHz; Pulse modulation 18 Hz 28 V/m; 450 MHz FM MHz; Pulse Proximity fields from RF wireless communications equipment !EC 61000-4-3 modulation 18 Hz- 9 V/m; 5240, 5500, 5785 MHz; Pulse modulation 217 Hz 27 V/m; 385 MHz; Pulse modulation 18 Hz 28 V/m; 450 MHz +/- 5kHz deviation; 1kHz sine 28 V/m; 810, 870, 930MHz; Pulse modultion18 Hz 28 V/m; 1720, 1845, 1970,2450 MHz; Pulse modulation 217 Hz FM +/- 5kHz deviation; 1 kHz sine 28 V/m; 810, 870, 930MHz; Pulse modulation 18Hz 28 V/m; 1720,1845,1970, 2450 MHz; Pulse modulation 217 Hz lanner Scope Hearing Technologies 2151 Professional Dr., STE 200 Roseville, CA 95661 844-443-27 44 Email: support@iHEARdirect.com 08-00002 Rev B" width="498" height="564" srcset="https://manuals.plus/wp- content/uploads/2024/02/iHEAR-axis-OTC-Hearing-Aids-User-Manual-4.png 498w, https://manuals.plus/wp-content/uploads/2024/02/iHEAR-axis-OTC-Hearing-Aids- User-Manual-4-486x550.png 486w" sizes="(max-width: 498px) 100vw, 498px" />

Important Information

1. WARNING: lf you are younger than 18,do not use this.
   You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs specialized care.
   Over-the-counter hearing aids are only for users who are age 18 or older.
   This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss should see a doctor, preferably an ENT. because they may need medical testing and management.
   Hearing loss can affect speech and learning, so professional fitting and continuing care are also important.

2. WARNING: When to see a doctor
   If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT).

   • Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident.
   • You saw blood, pus, or fluid coming out of your ear in the past 6 months.
   • Your ear feels painful or uncomfortable.
   • You have a lot of ear wax, or you think something could be in your ear.
   • You get really dizzy or have a feeling of spinning or swaying (called vertigo).
   • Your hearing changed suddenly in the past 6 months.
   • Your hearing changes: it gets worse then gets better again
   • You have worse hearing in one ear
   • You hear ringing or buzzing in only one ear.

3. WARNING: This hearing aid should not cause pain when inserting it.
   Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again, make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your pain or discomfort doesn’t go away, contact your hearing healthcare professional. You can also report this to FDA as an adverse event according to the instructions that appear later.

4. Caution: This is not hearing protection.
   You should remove this device if you experience overly loud sounds, whether short or long-lasting. If you’re in a loud place, you should use the right kind of hearing protection instead of wearing this device. In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.

5. Caution: The sound output should not be uncomfortable or painful.
   You should tum down the volume or remove the device if the sound output is uncomfortably loud or painful. If you consistently need to tum the volume down, you may need to further adjust your device.

6. Caution: You might need medical help if a piece gets stuck in your ear.
   If any part of your hearing aid, like the ear tip, gets stuck in your ear, and you can’t easily remove it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs because they can push the part farther into your ear, injuring your eardrum or ear canal, possibly seriously.

7. Note: If you remain concerned, consult a professional.
   If you try this device and continue to struggle with or remain concerned about your hearing, you should consult with a hearing healthcare professional.

8. Note: What you might expect when you start using a hearing aid.
   A hearing aid can benefit many people with hearing loss. However, you should know it will not restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will not prevent or improve a medical condition that causes hearing loss.
   People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many people find that training or counseling can help them get more out of their devices.
   If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in situations that make you tired from listening – for example, noisy environments.

9. WARNING: Wireless Operation
   • Before boarding any aircraft or packing the hearing device in luggage that will be checked, place the hearing devices in the charger case. Listen for the in-flight announcement that tells you if you can use any wireless device during a flight before removing the hearing devices from the case. In-flight wireless hearing device is at the discretion of the airline.
   Follow all the facility rules and posted instructions in areas where wireless network use its prohibited.

10. WARNING: Battery Safety
    Do not heat, open, puncture, mutilate, or dispose of your hearing device in fire. Do not leave or charge your device in direct sunlight for an extended period of time. Doing so may cause damage to the batter.

11. Note: Tell FDA about injuries, malfunctions, or other adverse events.
    To report a problem involving your hearing aid, you should submit information to FDA as soon as possible after the problem. FDA calls them “adverse events,” and they might include: skin irritation in your ear, injury from the device(like cuts or scratches, or burns from an overheated battery), pieces of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
    Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-1088. You can also download a form to mail to FDA.

WELCOME

Welcome to the iHEAR Family!
To get started, please read this user manual entirely before using your iHEAR aXis.
To ensure success with your new iHEAR aXis, we welcome you to contact us anytime at 844-443-2744 or support@iHEARdirect.com.

1. Ear Tube
2. Ear Dome (Including ear wax guard)
3. Receiver
4. Bluetooth Connection Indicator Light
5. Microphone 1
6. Microphone 2
7. Volume Up (Press for 1 second) Mode Switch (Press for 3 seconds)
8. Volume Down (Press for 1 second) Turn On/Off (Press for 3 seconds)
9. Magnetic Charging Contacts
   

Blue Receiver = Left Ear

Red Receiver = Right Ear

1. Charging Case Cover
2. Left Charging Port
3. Charging Indicator Light for Left Ear (Light 1)
4. Charging Indicator Light for Charging Case (Light 2)
5. Right Charging Port
6. Charging Indicator Light for Right Ear (Light 3)
   

WHAT’S INCLUDED?

• **Domes

**

• **Cleaning Brush

**

• **aXis

**

• **Charging Case

**

• **Cable

**

• Adapter
  

HOW TO CHARGE

Step 1: Plug the charging case and USB cable into a standard outlet. Light 2 will flash blue to indicate the product is charging.

Step 2: Insert the aXis units into the charging port. The left ear unit should be inserted into left charging port. The right ear unit should be in right charging port. Light 1 and light 3 will turn blue to indicate charging.

Step 3: It will take around 2 hours to fully charge both aXis units and their charging case. On average, a full charge lasts 24 hours. The case has an internal battery so you can charge your devices on the go. When fully charged,

NOTE: Once the case is fully charged, it can recharge your devices up to 3 times before another recharge is needed.

HOW TO ASSEMBLE DOMES

Your devices come affixed with medium sized domes. When you need to replace the domes for routine maintenance, follow the two-step procedure below.

Step 1: Remove the domes: Gently hold the AXis and pull the domes off the ear tube.

Step 2: Replace the domes: Choose the right domes for your needs.
Hold on to the end of the ear tube and push firmly to ensure that the dome is fastened securely.

NOTE:
Choosing the dome most suitable for your needs will provide a much better experience using your aXis.

HOW TO WEAR YOUR aXis

Step 1: Insert the ear dome into your ear canal.

Step 2: Gently wrap the aXis over your ear until it rests securely behind your ear.

Step 3: Push the ear tube into your ear canal until it is snug and comfortable.

TURN ON/OFF

There are two methods to turn the aXis on or off.

1. Press the volume down button for 3 seconds to turn the aXis on or off. You will hear an indicator sound saying, “Power On” or “Power Off.”

2. Turn on: Remove the aXis from the charging case, and it will automatically turn on.
   Turn off: Place the aXis back into its charging port, and it will automatically turn off.
   

NOTE: When turned on, the Bluetooth connection indicator light will flicker blue and white.

VOLUME/MODE SWITCH

Volume Control
Increase: Press the volume up button for 1 second to increase the volume.
Down: Press the volume down button for 1 second to decrease the volume

Press for 1 second

NOTE:

There are 11 volume levels. You will hear 1 beep each time you move up or down a level. You will hear 2 beeps when you reach the highest/lowest setting.

Mode Switch

Hold down on the volume up button for 3 seconds to adjust the modes.

Press for 3 seconds

CONNECT THE APP

Step 1: Download the “myi HEAR” App in the App Store or Google Play *iPhone® is a trademark of Apple inc. registered in the U.S. and other countries.
Android™ is a trademark of Google Inc.
!OS is a trademark of Cisco Inc.
Step 2: Turn on your smartphone’s Bluetooth, then turn on your aXis. The Bluetooth connection indicator lights will flash blue for 30 seconds to allow you to make the connection with your phone.

|
---|---

Step 3: Click “Search for a Device” and “Tap to Connect” for connecting the left ear [iHEAR aXis-L] and the right ear ( iHEAR aXis-Rl

NOTE: You can personalize the name as you like (optional)

SOUND CONTROL

Hearing Mode
Press the icon to change the modes. These four mode options allow you to adjust what you are hearing in different environments.

Volume Control
Drag the slider up and down to control the Left (Blue slider) or Right (Red slider) device’s volume.
Band Control
Drag the slider up and down to control the bands. There are 8 band options that will allow you customize amplification levels on different frequencies. Variable setting of frequency bands for each device can only be done independently.

Loud/Focus/Noise
Press the icon to adjust the Loud, Focus and Noise settings. These settings adjust background noise levels and microphone directionality to best suit your environment.

SETTING BOTH EARS

Click the chain icon to link the left and right ear. This will allow you to adjust both devices at the same time. This function is available for Volume Control, Loud Sound Protection and Noise Reduction.

NOTE: You may contact us at: 844-443-2744 or support@iHEARdirect.com for further support if there are any questions.

CLEANING

Dome Cleaning
Use the included cleaning brush to remove earwax, dust, and any other debris from domes.

Product Body Cleaning
Use a soft cloth or tissue to clean the body of the aXis, including the push buttons, charging contacts, shell, etc. Do not use alcohol, water, or other cleaning solvents to clean the aXis as it may damage them. iHEAR provides a full assortment of cleaning products specifically designed for sensitive electronics.

NOTE: Regular cleaning is necessary. You may call us at: 844-443-2744 to order new domes and other accessories.

PRODUCT CARE

• Keep your aXis and charging case clean. Extreme temperatures (hot or cold), moisture, and foreign substances may damage the product.
• Keep the aXis and case in following environmental ranges:
• o t: ~ ssc, 10%-90%RH, 700-1060 hPa
• Regular cleaning is necessary.
• Never use alcohol, water, solvents, cleaning fluids or oils to clean your aXis.
• Charging contacts should always be kept clean and dry.
• Using the provided cleaning brush keep the charging ports clear of dust or dirt.
• Do not use water, solvents, or cleaning fluids to clean the charging ports.
• Keep the lid closed as much as possible to avoid dust and debris build up.
• Store your charger in a clean and dry location, i.e., a dresser or shelf rather than the bathroom or kitchen .
• Do not remove the batteries from the aXis or charging case
• Recharge the aXis and charging case at least once a week. No power for extended periods of time may damage the battery.

TROUBLESHOOTING

HA-aXis Troubleshooting

and remove ear wax, dust, and any other debris
Microphones are clogged| Clean the microphones and remove dust and any other debris
Voices are low, very weak, or unclear| Low battery| Charge the aXis and charging case
Volume setting is too low| Increase the volume
Dome is clogged or loose| Remove the dome; clean, or replace with a new dome
| Charging contacts or| Using cleaning brush or soft cloth
| charging ports are dirty| to clean
aXis cannot be

charged or in

| The aXis is not placed correctly| Remove and replace the aXis until the indicator lights tum blue
poor contact| The charging case is not receiving power| Check the adapter and cable for fraying or damage. Carefully ensure all plugs are inserted securely.

Bluetooth Connection Troubleshooting

Bluetooth on your smartphone
aXis is off| Make sure the aXis has enough power. Then tum on your axis
aXis is too far from your smartphone| Ensure your aXis is near your smartphone (S 10 meters)
Another smartphone is paired to your aXis| After the aXis is paired with a Bluetooth smartphone, it will reconnect automatically until paired with a new smartphone. Check if another nearby smartphone is paired. Make sure the App is closed and the Bluetooth is disabled on the other smartphone.
The aXis does not have enough power| Fully recharge the aXis
The Bluetooth connection turns off if you do not connect for over 10 minutes.| Restart Bluetooth connection (Check page 16)

NOTE: You may contact us at: 844-443-2744 or support@iHEARdirect.com for further support if there are any questions.

TECHNICAL SPECIFICATION

Disposal

Please dispose of the device in accordance with the directive 2002/96/EC – WEEE (Waste Electrical and Electronic Equipment). If you have any questions, please refer to your local authority – responsible for waste disposal.

NORMALIZED SYMBOLS

Operating
| Permissible operating temperature and humidity

IP65

|

• IP6X Test Condition:
• Test Condition:
• Talcum powder wire diameter :50 µm
• The nominal width of a gap between wires 75 µm IPX5 Test Condition:
• Nozzle diameter: 6.3mm; Distance: 2.5m to 40m
• Water flow rate: (12.5+-5%) Umin Test time: at least 3 min
• There was no deposit of talcum powder inside of the enclosure,500VAC electric strength test was passed between current carrying parts and enclosure

regulatory AND LEGAL INFORMATION

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by iHEAR Corporation could void the user’s authority to operate this equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This device complies with FCC radiation exposure limits set forth for general population. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
FCC ID: 2A39M-W3HEARING Radio Technology: Bluetooth Low Energy (BLE) and proprietary technologies.
Radio Transceiver Frequency Range: 2.4 to 2.480 GHz Radio
Receiver Bandwidth: 2MHz
Modulation Type: 1 Mb/s GFSK Peak Effective Isotropic Radiated
Power: O dBm This equipment has been tested and found to comply with the limits per CISPR 11 class B.

WARRANTY

iHEAR provides a one-year warranty against manufacturing defects. We also offer extended protection plans for our current product owners.
Please contact us at: 844-443-2744 or support@iHEARdirect.com to learn about our protection plan or any other services.
Any damage caused by improper handling and care, exposure to elements or chemicals, or unauthorized service will not be covered by the warranty. All other damage claims excluded.
A warranty claim must be submitted with the purchase receipt.

WARNING

• Not for use by anyone under 18 years old.
• Keep small parts (aXis, ear domes, battery or other detachable parts) that can be swallowed out of children’s reach.
• Keep small parts away from pets.
• Dropping, immersing in liquid, exposure to strong electromagnetic fields or excessive heat will damage the product.
• Remove product prior to any type of X-ray, MRI, or CT scan. If parts become stuck in the ear canal, seek medical assistance – do not attempt to remove by yourself.

NOTICE

Do not use at high volume for extended periods of time – ear injury can result.

• If you experience any pain or strong discomfort using the product, remove and consult a doctor.

• Routine maintenance to keep the product clean is required.
  Ensure that ear domes are always free of debris and moisture.

• Avoid shocks or dropping the product.

• Do not store or use the product in environments of high humidity or temperature (such as sauna room), to avoid damage.

• Batteries should be properly recycled and not disposed in the trash.

• Keep the product away from small children. Injury or damage may result.

• Do not set volume levels too high. Listening with high-output products for extended periods at high volume levels can cause further hearing damage.

• Do not share your products with others. Using a product configured for someone else can result in hearing damage or injury.

• Monitor for any unusual skin reaction. If you notice any allergic reaction (itchiness, swelling, or rash), stop wearing the products and consult a medical specialist

• Do not touch the products to any type of magnet or magnetized object. Your products are delicate electronic instruments and may be damaged by contact with strong magnetic fields.

• Do not attempt to open or repair the products yourself. Damage can result and will void the warranty.

• Do not store your products in a hot/humid locations. You should never leave your products near heating appliances or in direct sunlight.

• Do not leave your products in the car as inside temperatures can reach dangerous levels which could damage the products.

• Do not use the products together with a cell phone earpiece directly – excessive noise and distortion may result. Instead, use via Bluetooth pairing with your cell phone. Radio wave emissions from mobile phones can cause noise in the products or result in reduced volume.

• Please contact iHEAR:

  • For assistance, if needed, in setting up, using or maintaining your products or;
  • To report any unexpected operation or events.

Guidance and Manufacturer’s Declaration – Electromagnetic Emissions

The device is intended for use in the electromagnetic environment specified below . The user of the device should assure that it is used in such an environment.
Emissions Test| IEC60601 Test Level| Compliance Level| Electromagnetic Environment Guidance
RF emissions CISPR 11| Group 1| Group 1| The device uses RF energy only for its internal function. Therefore, its RF emissions are very low and are not likely to cause any interference in nearby electronic equipment.
RF emissions CISPR 11| Group B| Group B| The device is suitable for use in all establishments, including domestic establishments and those directly connected to the public low-voltage power supply network that supplies buildings used for domestic purposes.
Guidance and Manufacturer’s Declaration – Electromagnetic Immunity

This hearing device is intended for use in the electromagnetic environment specified below. The user of the hearing device should assure that it is used in such an environment.
Immunity Test| IEC60601 Test Level| Compliance Level
Electrostatic discharge (ESD) IEC 61000-4-2| +/- 8 kV contact +/- 15 kV air| +/- 8 kV contact +/- 15 kV air
Radiated RF EM Fields !EC 61000-4-3| 10V/m 80 MHz- 2.7 GHz 80% AM at 1 kHz| 10 V/m 80 MHz – 2.7 GHz 80% AM at 1 kHz
Immunity Test| IEC60601 Test Level| Compliance Level
---|---|---
| 9 V/m; 710, 745, 780| 9 V/m; 710, 745, 780 MHz; Pulse modulation18 Hz 9 V/m; 5240, 5500, 5785MHz; Pulse modulation217 Hz 27 V/m; 385 MHz; Pulse modulation 18 Hz 28 V/m; 450 MHz FM
| MHz; Pulse
Proximity fields from RF wireless communications equipment !EC 61000-4-3| modulation 18 Hz- 9 V/m; 5240, 5500, 5785 MHz; Pulse modulation 217 Hz 27 V/m; 385 MHz;
| Pulse modulation 18
| Hz
| 28 V/m; 450 MHz| +/- 5kHz deviation; 1kHz sine 28 V/m; 810, 870, 930MHz; Pulse modultion18 Hz 28 V/m; 1720, 1845, 1970,2450 MHz; Pulse modulation 217 Hz
---|---|---
FM
+/- 5kHz deviation;
1 kHz sine
28 V/m; 810, 870,
930MHz;
Pulse modulation
18Hz
28 V/m;
1720,1845,1970,
2450 MHz; Pulse
modulation 217 Hz

customer support

lanner Scope Hearing Technologies
2151 Professional Dr., STE 200 Roseville, CA 95661
844-443-27 44
Email: support@iHEARdirect.com
08-00002 Rev B

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