Cannondale Shimano DU-E7000 Drive Unit Owner’s Manual

: June 17, 2024
: cannondale

Shimano DU-E7000 Drive Unit

Product Information

Specifications

Model: Moterra Neo – Shimano DU-E7000
Intended Use: ASTM CONDITION 4, All-Mountain
E-Bike Type: Electric pedal-assist drive system
Drive System Manufacturer: Shimano

Safety Information

Intended Use

The Moterra Neo – Shimano DU-E7000 is designed for All-Mountain
riding conditions. It is important to understand the intended use
of your bike and ride it accordingly. Please refer to your
Cannondale Bicycle Owner’s Manual for more information about
Intended Use and Conditions 1-5.

What is an E-Bike?

Electric bikes, also known as E-Bikes, are bicycles equipped
with an electric pedal-assist drive system. E-Bikes share
components common with pedal-only bikes.

What is a Drive System?

The drive-assist system consists of a drive unit, a battery, a
computer control, and various electronic components such as harness
wires, sensors, and switches. The Moterra Neo – Shimano DU-E7000 is
equipped with a drive system manufactured by Shimano, one of the
leading drive system manufacturers in the industry.

Product Usage Instructions

1. Familiarize Yourself with the Bike

Before riding your Moterra Neo – Shimano DU-E7000, take the time
to familiarize yourself with its components and features. Refer to
the Cannondale Bicycle Owner’s Manual for detailed information on
the bike’s operation and maintenance.

2. Charging the Battery

Prior to your first ride, ensure that the battery is fully
charged. Connect the charger to the battery and a power outlet.
Follow the instructions provided with the battery charger for
proper charging procedures.

3. Powering On and Off

To power on the bike, press the power button located on the
drive unit or the display panel. To power off, press and hold the
power button until the bike shuts down completely.

4. Riding Modes

The Moterra Neo – Shimano DU-E7000 offers multiple riding modes
to suit different terrains and riding preferences. Use the mode
selector on the display panel to switch between modes. Refer to the
owner’s manual for detailed information on each mode.

5. Shifting Gears

The bike is equipped with a Shimano gear system. Familiarize
yourself with the gear shifting mechanism and practice shifting
gears before your first ride. Refer to the owner’s manual for
proper gear shifting techniques and maintenance instructions.

6. Maintenance and Service

Regular maintenance is essential to keep your Moterra Neo –
Shimano DU-E7000 in optimal condition. Follow the maintenance
schedule provided in the owner’s manual for recommended maintenance
tasks such as lubrication, brake adjustment, and battery
maintenance. Coordinate all service and maintenance through your
Authorized Cannondale Dealer to ensure proper servicing and to
protect applicable warranties.

FAQ

Q: Where can I download manuals or supplements for my

Cannondale bike?

A: You can download manuals or supplements for your Cannondale
bike from the official Cannondale website at http://www.cannondale.com.

Q: What should I do if I need a manual or supplement or have a

question about my bike?

A: Please contact your Authorized Cannondale Dealer immediately
for assistance. They can provide you with the necessary manuals or
supplements and answer any questions you may have about your
bike.

Q: Can I perform unauthorized service or use non-approved

repair parts?

A: No, unauthorized service, maintenance, or repair parts can
result in serious damage to your bike and void your warranty. It is
important to coordinate all service and maintenance through your
Authorized Cannondale Dealer.

English
Moterra Neo
Shimano DU-E7000 Owner’s Manual Supplement
READ THIS SUPPLEMENT AND YOUR CANNONDALE BICYCLE OWNER’S MANUAL. Both contain important safety information. Keep both for future reference.

SAFETY MESSAGES:
In this supplement, particularly important information is presented in the following ways:

Indicates a hazardous situation which, if not avoided, may result in death or serious injury.
NOTICE
Indicates special precautions that must be taken to avoid damage.

SYMBOLS:

NLGI-2

NGLI-2 synthetic grease

Apply NGLI-2 synthetic grease.

ANTI-S

Anti-Sieze Lubricant

Apply Permetex® Anti-Sieze Lubricant

2

Medium-strength removable thread lock

Apply Loctite® 242 (blue) or equivalent.

N·m

Tightening torque in Newton meters.

ILLUSTRATIONS:
Throughout this manual, all product images, graphics, and figures shown are for illustration purposes only and may not be an exact representation of the product.

Cannondale Supplements
This manual is a “supplement” to your Cannondale Bicycle Owner’s Manual.
This supplement provides additional and important model specific safety, maintenance, and technical information. It may be one of several important manuals/supplements for your bike; obtain and read all of them.
Please contact your Authorized Cannondale Dealer immediately if you need a manual or supplement or have a question about your bike. You may also contact us using the appropriate country/region/location information.
Download available manuas or supplements from our website: http://www.cannondale.com.
Contacting Cannondale
Cannondale USA
Cycling Sports Group, Inc. 1 Cannondale Way Wilton, CT 06897, USA 1-800-726-BIKE (2453)
CSG Europe (Woudenberg)
Cycling Sports Group Europe B.V. Geeresteinselaan 57 3931JB Woudenberg The Netherlands
International Distributors
Consult our website to identify the appropriate Cannondale Dealer for your region.

Contents Safety Information …………………….. 2-9 Technical Information …………….. 10-23 Replacement Parts……………………….24 Maintenance ………………………………..26 Notes …………………………………………..28
Your Cannondale Dealer
To make sure your bike is serviced and maintained correctly, and that you protect applicable warranties, please coordinate all service and maintenance through your Authorized Cannondale Dealer.
NOTICE
Unauthorized service, maintenance, or repair parts can result in serious damage and void your warranty.

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Moterra Neo – Shimano DU-E7000

Safety Information Intended Use

Safety Information

Intended Use
The intended use of all models is ASTM CONDITION 4, All-Mountain.
Understand your bike and its intended use. Using your bike the wrong way is dangerous. Please read your Cannondale Bicycle Owner’s Manual for more information about Intended Use and Conditions 1-5.
What is an E-Bike? Electric bikes, also known as “E-Bikes,” are bicycles equipped with an electric pedal-assist drive system. E-Bikes share components common with pedal-only bikes.
What is a Drive System? The drive-assist system consists of a drive unit, a battery, a computer control, and various electronic components (harness wires, sensors, and switches). There are many different drive-assist systems for differing uses and bike types. Likewise there are various drive-assist system manufacturers (Shimano, BOSCH, Bafang, Yamaha, etc.)

How does the Drive System work?
It is important to know that when the drive-assist system is turned ON, the drive unit engages to provide power only while you are pedaling.
The amount of power provided by the drive unit depends on your pedaling force and on the assistance mode/level you set with the handlebar control unit. At anytime, if you stop pedaling, the drive-assist will dis-engage.
In all modes/levels, the drive-assist system power reduces progressively and cuts off as the bike reaches the maximum allowable speed. The drive-assist re- engages when speed drops below the maximum allowable speed as long as the pedals are turning.
Whenever the drive-assist system is turned OFF, you can pedal the bike normally. The drive system will not engage.
Understand your bike, its drive-assist system, and the intended use of both. Using your bike the wrong way is dangerous.

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Drive System

Safety Information Drive System
No Modification

MANUFACTURER’S INSTRUCTIONS – In addition to this supplement, you must read and follow the manufacturer’s instructions for all components of the drive- assist system:

Drive Unit Display/Control Unit

Battery Charger

Manufacturers’ instructions contain important operations, service and maintenance information.

Servicing

This supplement may include procedures beyond the scope of general mechanical aptitude.
Special tools, skills, and knowledge may be required. Improper mechanical work increases the risk of an accident. Any bicycle accident has risk of serious injury, paralysis or death.
To minimize risk we strongly recommend that owners always have mechanical work done by an Authorized Cannondale Dealer.

DO NOT MODIFY THIS BICYCLE/DRIVE SYSTEM IN ANY WAY FOR ANY REASON. Doing so can result in severe damage, in faulty or in dangerous operating conditions, or in violation of local laws.
Dealers and Owners MUST NOT change, alter, or modify in any way the original components of the bicycle or drive-assist system (e.g., the specified sizing of the gear ratios, i.e., the front chainrings and rear cogs).
Attempts to “hot-rod” or to “improve” the speed of the bike are dangerous to the rider. Use only specified Cannondale and/or manufacturer drive-assist service and replacement parts.
Trailers or Child Carrier or Child Seats
Do not attach a trailer, CHILD CARRIER or child seat to this bicycle.
Attachment of a trailer or child seat to this bicycle can result in a serious accident leading to serious injury or death.

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Moterra Neo – Shimano DU-E7000
Operation

Safety Information Operation

Always wear an approved bicycle helmet and all other protective gear (e.g., gloves, pads, and cycling shoes).
Importance of practice & rider training – before you ride this bike, practice riding in a safe area free from hazards. Take time to learn the bike’s controls and performance. Practice the controls and to gain the experience necessary to avoid the many hazards you will encounter while riding.
Do not ride “hands-off – Keep your hands on the handlebars when riding the bike. If you remove your hands from the handlebar while riding, you can lose control of the bicycle and crash.
Changing the assistance level while riding: Changing the drive-assistance level while riding will increase or decrease the acceleration of the bike. You should anticipate this change in speed and react appropriately depending on the riding conditions such as on slippery trails, tight turns, or unstable or uneven surfaces. Set assistance level to “eco” (lowest assist) or to “off” before descending technical trails, (e.g., tight downhill switchbacks).
When not riding: Turn the drive system off to prevent unauthorized use.
Do not ride the e-bike without the battery. Make sure the battery is fully charged before every ride to help ensure adequate battery power for necessary lighting and for the drive system.
Do not remove any lighting or reflectors and do not ride if they do not work.
Do not allow children to operate or to come into contact with the e-bike or its parts.
Only turn the drive system on when you are seated ready to ride.
Accidental activation: Always disconnect the battery from the bike before working on the bicycle. If you transport the bike by car or by airplane, obey local regulations regarding transporting a bicycle with a drive system battery. Accidental activation of the bicycle drive system can result in serious injury.
continued next page

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Safety Information Operation
continued from previous page…
Wired system control: If the drive system control device is detached from the mount or if the cables are disconnected or damaged, the drive system will automatically shut off. If this happens, you will have to stop the bike, turn the system off, re-attach the computer to the base, and then turn the system back on to resume operation. Wireless system control: In wireless control systems, the operation of the drive system is controlled using radio frequencies without physical attachment. Therefore, ON/OFF activation is determined by software programming. Please consult the manufacturer’s instructions for information on preventing accidental activation or on restarting the drive system in the event of a recovery from a drive system fault. Your insurance policies – Your insurance policies (e.g., liability, property, and injury) may not provide coverage for accidents involving the use of this bicycle. To determine if coverage is provided, you should contact your insurance company or agent. Also, make sure your speed e-bike is insured and registered according to the local laws. Ride sensibly and safely around others – the application of power by means of the electric motor assist means that riders can reach high speed. Riding faster increases the risks of serious accidents. Watch out for other vehicles, cyclists, pedestrians, and animals where you ride. Always operate under control and at a safe speed. Others may not be aware of you. It is your responsibility to anticipate and to react to avoid accidents. E-bikes are heavier than ordinary bikes – always park the bike in a suitable safe area away from children, cars or animals that may come into contact with it. Park the bike so that it cannot fall over and possibly result in injuries. Do not ride into or attempt to ride through water or to submerge any part of the bike. If you ride through water you can lose control of the bike or the drive-assist system can become disabled or damage. You can be severely injured, paralyzed, or killed in an accident if you ignore these warnings.
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Moterra Neo – Shimano DU-E7000
Batteries & Chargers

Safety Information Batteries & Chargers

REPLACEMENT – Only use the battery pack and charger indicated in the “Specifications” section of this supplement. Do not use other batteries or chargers. Do not use the charger to charge other batteries.
PREVENT DAMAGE – Do not drop the battery or charger. Do not open, disassemble, or modify the battery or charger. There are no user-serviceable parts inside.
Keep the battery out of intense sunlight and away from heat. Excessive heat will damage the battery.
Keep battery away from paper clips, coins, keys, nails, screws, or other small metal items to prevent shorting exposed battery contacts. Shorting battery contacts can cause severe burns, fire, or an explosion.
STORAGE & TRANSPORTATION – When the battery is not in use in the bicycle, its transportation is subject to hazardous materials regulation. Special packaging and labeling requirements may exist. Contact local authorities for specific requirements. Never transport a damaged battery. Insulate battery contacts before packaging. Package the battery inside a shipping container to prevent damage. The battery must be removed before flying and may be subject to special handling by the air carrier.
CHARGING – Bring the battery and charger indoors and allow to reach room temperature before charging. Make sure charger and A/C outlet are the same voltage.
Locate both charger and battery indoors in a clean, dry area with good ventilation to charge. Make sure the area is free from combustibles to avoid fire from sparks or from over-heating. Keep charger ventilation openings unobstructed. Do not cover the charger or the battery.
Disconnect the battery from the charger unit when fully charged. Do not leave a fully-charged battery connected to the charger. Unplug the charger from the wall outlet when not in use.
Maintain the battery and the charger as directed by the manufacturer’s instructions.
DISPOSAL- Battery pack and charger contain regulated materials and must be disposed/ discarded in accordance with national and/or with local laws. Do not discard the battery/charger into fire, into water, or into ordinary household waste/garbage. Instead, take to a waste facility/ recycler.
FAILURE TO OBSERVE THESE WARNINGS CAN RESULT IN ELECTRICAL FIRES, EXPLOSIONS, SEVERE BURNS, OR ELECTROCUTION.

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Rear Shocks

Safety Information Rear Shocks
Minimum Seat Post Insert

Select only compatible shocks and forks for your bike. Do not modify your bike in any way to mount one.
Have your shock or fork installed by a professional bike mechanic
Riding with the wrong rear shock can damage the frame. You could have a serious accident. Make sure the total travel, eye-to-eye length, and stroke length of the rear shock you select meet the “Specifications” listed in this manual.
When selecting different shocks or forks for your bike, make sure that the shock or fork you select is compatible with your bike’s design and how you will use your bike.
You can be severely injured, paralyzed or killed in an accident if you ignore this warning.

Make sure at least 100 mm of the seat post is inserted into the frame at all times.
Failure to insert the seat post at least 100 mm can place a very high stress on the seat tube top tube junction causing the frame to fail while riding.
Remove the seat post. Measure 100 mm from the bottom of the seat post. Use a permanent marker to mark the post at 100 mm.
When adjusting the seat post height in the seat tube, never adjust the seat post so that the line you mark is above the top edge of the seat tube.
You must also be aware that bicycle seat posts are permanently marked by the manufacturer with a “minimum insert” line on the seat post itself. You must not rely on this marking as an indication of the proper minimum seat post insertion depth.
You can be severely injured, paralyzed or killed in an accident if you ignore this warning.

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Moterra Neo – Shimano DU-E7000

Safety Information Maximum Fork Length

Maximum Fork Length
Maximum Fork Length is an important frame safety testing specification for front suspension mountain bikes. You must observe the measurement when installing headset parts, headset adapters, installing and adjusting a fork, and selecting replacement forks.

From Bottom Of Frame
Head Tube

Maximum Fork Length
To Center Of The Fork Axle

You must select a replacement fork not only based on head tube diameter but the critical factor of frame maximum fork length.
Do not exceed maximum fork length. Exceeding the MAXIMUM FORK LENGTH limit can overload the frame causing it to break while riding.
Your retailer MUST follow and observe this specification for your bike. For Maximum Fork Length specifications for Cannondale bicycles, see www.cannondale.com.
You can be severely injured, paralyzed or killed in an accident if you ignore this warning.

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Safety Information Rear Tire Clearance : Full Suspension
Rear Tire Clearance : Full Suspension

Applies to: · saddles · seat posts · rear racks · Dropper posts · any accessory with
possible collision with the moving tire.

10 mm

To check clearance:
1. Release all the air from the rear shock. Remove the coil spring from coil shocks. spring coil (removal should only be done by a professional bike mechanic). Do not disconnect or remove the shock.
2. Compress the suspension fully with the tire inflated to its maximum inflation pressure.
3. At various points across the tire, measure the distance between the tire and the component or accessory.
4. If there is less than 10 mm of clearance available, the component or accessory must be adjusted or changed until l there is at least 10 mm of clearance.

Maintain 10 mm of clearance between rear tire, any rear rack, saddle, seat post, frame seat tube, or any mounted accessory.
Check following saddle or seat post adjustments.
If you have questions maintaining tire clearances for parts of your bike consult with an Authorized Dealer or a professional cycling mechanic.
You can be severely injured, paralyzed or killed in an accident if you ignore this warning.

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Moterra Neo – Shimano DU-E7000

Technical Information Specifications

Specifications

Technical Information

Item Drive System
Battery Drive-Assist Owner’s Manuals Rear Travel Head Tube Headset
Bottom Bracket: Type/Width Front Derailleur Seat Post: Dia./Binder Seat post
Min. Seat Post Insert Max. Seat Post Insert
Tire Size x Max. Tire Width Max. Fork Length Rear Shock: Eye-to-Eye / Stroke / Bushing Width Sag Rear Brake: Mount Type / Min./Max. Rotor Dia. Rear Axle: Type/Length
Intended Use Max. Weight Limit: Total (Rider+All Equipment)

Specification Shimano DU-E7000 Compatible with Shimano eEP8, E8000, E7000 (and E6100) drive unit and E8036 internal battery Shimano BT-E8035 https://si.shimano.com/ 150mm UPR: 1-1/8″ LWR: 1-1/2 IS42 Top IS52 Bottom FSA ORBIT C-40-ACB, NO. 42/ACB Shimano Drive Unit N/A 31.6mm/34.9mm Dropper Post Compatible 100mm S–> 180mm, M–> 200mm, L–> 230mm, XL–> 260mm 29″x2.6″ (measured) 557mm 210mm x 55mm Metric /30 x M8
13mm-15mm, 25% Post Mount / 180mm/203mm Maxle TA/148x12mmx1.75P 180mm Overall Length ASTM CONDITION 4, All-Mountain 305 lb/138kg

All Specifications subject to change without notice.

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Technical Information Geometry

Geometry

B P G

O

75 mm

A

E¹

F

E

D

K

J

I

M

L

H
Dimensions = centimeters

Item A B C D E E’ F G H I J K L M N O P

Size Seat Tube Length Top Tube Horizontal Top Tube Actual Head Tube Angle Seat Tube Angle Effective Seat Tube Angle Actual Standover Head Tube Length Wheelbase Front Center Chain Stay Length Bottom Bracket Drop Bottom Bracket Height Fork Rake Trail Stack Reach

N

SM 43 57.9 53.9 65 76 71 72.7 11.5 120.9 75.6 45.5 3.0 35 5.1 12.1 61.7 42.5

MD 45 60.4 56.2 65 76 71 73.5 11.5 123.4 78.1 45.5 3.0 35 5.1 12.1 61.7 45.0

LG 48 62.9 58.8 65 76 71 74.5 11.5 125.9 80.6 45.5 3.0 35 5.1 12.1 61.7 47.5

XL 51 65.6 61.7 65 76 71 770 12.4 128.8 83.4 45.5 3.0 35 5.1 12.1 62.6 50.0

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Moterra Neo – Shimano DU-E7000
Drive System Parts of Your E-Bike
6 5
4 7

Technical Information Drive System Parts of Your E-Bike
3

2

1

Identification
1. Drive unit 2. Internal battery 3 Charge port 4. Remote switch

5. Drive controls 6. Drive display 7. Sensor 8. Serial number

8 (Actual bike appearance will differ)

Serial Number
The serial number (8) is located on the bottom bracket. It is a 7-character barcode. See inset.

Bike Registration
To register your bike:
Go to the Product Registration section of our website at www.cannondale.com

_____ Frame Serial Number

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Tightening Torques

M15

2

7.0 N·m CS-clevis

2

M10 7.0 N·m

SS-clevis

Technical Information Tightening Torques

See “Yoke / Shock Eyelet” 2

M10 x 1.0 15.0 N·m shock-yoke bolt

M6 5.0 N-M shock bolt

M4 2.0 N·m Hanger
2

M5 3.0 N·m Speed sensor

See “LOCKR Axle”

M8 2 12.5 N·m
motor-bolts

2 M5 x 1.5 5.0 N·m ST-pivot-bolts
M5 3.0 N·m water bottle bosses
M5 5.0 N·m Skidplate

Correct tightening torque for the fasteners (bolts, screws, nuts) on your bicycle is very important to your safety and to the durability and performance of your bicycle
We urge you to have your dealer correctly torque all fasteners using a torque wrench. If you decide to tighten fasteners yourself, always use a calibrated torque wrench!
Some fasteners have a pre-applied Loctite patch. Its effectiveness is reduced after repeated removal and installation of the bolt. Renew the application of Loctite as required.

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Moterra Neo – Shimano DU-E7000
Key
3 2
a
c
b 1
The key (2) unlocks the internal battery mount mechanism. See “Downtube Battery.” To access the key slot (3), lift out the key cap (1) tab (b) from the frame hole. The tether (c) retains the cap; do not pull it completely from the frame. When completed, remove the key and return the key cap, making sure it is pressed in completely as shown above (inset).

Technical Information Key
NOTICE
Don’t ride with the key in the battery lock. Always remove the key from the lock after using it. Keys may be stolen or break off accidentally in the lock. Keep your spare key in a safe place.
Keep the Key Clean
After multiple rides and bike washes, the battery lock can become dry and difficult to use. To maintain, whenever you lubricate your bike chain, place a few drops of chain oil on the key, insert the key and operate the lock, then remove and wipe the key clean.
Record Key Number
Be sure to write down the key serial number (a) on the line below. The serial number is required to order spares and replacements . Replacement keys are obtained from the key manufacturer.
___ _ Key Serial Number

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Battery Charging Port
1

Technical Information Battery Charging Port
To connect to the charger cable to the port connector:
1. Place the bike and charger in a secure area where both will remain undisturbed while the battery is charging.
2. Lift up the battery port cover.
3. Attach the specified charging cable. Do not use other chargers
Follow the manufacturer’s charging instructions for the duration of charging.
4. Disconnect the charger cable from the port connector and close the cover.
5. Disconnect the charger from its source of power.

The battery charging port (1) is located on the right side of the downtube near the headtube.
The charging port enables the battery to be charged with the battery installed in the bicycle.
The battery can also be charged when it is removed from the downtube.

Follow the drive system manufacturer’s instructions for charging and handling the battery.
Be sure to inspect the condition of the battery in accordance with manufacturer`s specifications before charging.
Incorrect charging or handling can result in a fire or explosion, resulting in serious injury or death.

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Moterra Neo – Shimano DU-E7000
Downtube Battery
The drive system battery (3) is housed within the bicycle downtube. The battery can be removed for charging or charged via the battery charge port. See page 15. To remove the battery:
1. Secure the bike upright to prevent it from falling over.
2. Make sure the bike drive system is OFF.
3. Turn the battery cover knob (2) counterclockwise to release the battery cover (1) from the frame.
4. Remove the key cover (8) and insert the key (7) into the key slot.
Turn the key clockwise to permit the release of the battery.
5. Allow the top of the battery to move forward and lift the battery out of the frame.
To install the battery:
1. Secure the bike upright to prevent it from falling over.
2. Turn the key clockwise to release the battery frame latch.
3. Insert the lower parts battery so that the battery socket engages with the frame connector (4).

Technical Information Downtube Battery
4. Press in on the top of the battery causing the ramp and lock to engage fully.
6. Remove the key. 7. Install the battery cover (1) and secure it
with the cover knob (2).
NOTICE
Do not ride the bike without the battery cover installed. Dirt, water, and other contaminants can enter the frame and/or damage the battery.
Periodically, check to make sure the battery is securely mounted inside the frame and the cover is closed securely. Check the battery after any fall or impact. Check for loose or damaged parts. If you take the battery out, replace and secure the battery cover on the frame. If damage is found, do not ride the bike. Have any damaged part replaced with a new one.

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5 6

Technical Information Downtube Battery
7 8

3 2
1

Identification

1. Couvercle de batterie

2. Bouton du couvercle

3. Batterie

4 Connecteur de la

4

batterie sur le cadre

5. Rampe

6. Loquet de retenue

7. Clé

8. Cache-verrou

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Moterra Neo – Shimano DU-E7000
Rear Derailleur Hanger
Anytime the RD Hanger is replaced due to damage or a crash, clean the dropout and also check for any damage.

Technical Information Rear Derailleur Hanger
Chainstay Protectors
Inspect the frame protectors often. Make sure they are securely mounted and in good condition. If damaged or missing, have them replaced by your Cannondale Dealer. See Replacement Parts.

4

3

2

2.0 N·m

2
NLGI-2
1
Identification 1. Rear derailleur hanger 2. Dropout 3. Socket head cap screw m4 x 16 4. Socket flat head screw m4 x 16

4

3

5 1

2 6
5

Identification
1. Chainstay, right 2. Upper guard 3. Bolt guard 4. Bolt 5. Cable guide 6. Rear derailleur cable path

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Rear Shock

3

4

2

Technical Information Rear Shock
1 5 6
SAG

Identification
1. Rear shock 2. Yoke

3. Link 4. Seat stay

5. Wiper 6. O-ring

Set Up
1. Set the air pressure according to the shock manufacturer`s recommendation for your body weight.
Follow the shock manufacturer’s instruction for pressurizing the shock.
2. Slide the O-ring against the shock wiper seal.

4. Measure the SAG. Adjust the air pressure in the shock to achieve the correct SAG measurement.
Add air to decrease sag. Release air to increase sag.
Recommended Sag: 13mm-15mm, 25%

3. Sit on the bike in a normal riding position with your hands on the handlebar and feet on the pedals so that your weight compresses the rear shock.

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Moterra Neo – Shimano DU-E7000
Yoke / Shock Eyelet
3 1

Technical Information Yoke / Shock Eyelet

ANTI-S

2

2 Loctite 242 (blue) 15 N·m
4

Identification
1. Yoke 2. Shock

3. Bolt (female) 4. Bolt (male)

The following is standard maintenance and should be repeated as often as necessary to ensure a quiet bike:

3. Clean the smaller (male) yoke bolt and apply a 3 mm wide band of Loctite 242 (blue) at the first few threads.

1. Disconnect the rear shock from the yoke and clean the yoke bolts, eyelet, and the shock eyelet surfaces with isopropyl alcohol and a clean shop towel.

4. Tighten to 15 N-m. Hold the large (female) yoke bolt with an inserted hex key and tighten the smaller (male) yoke bolt.

2. Apply anti-seize thread lubricant (Permatex®) to the shaded surfaces shown above. This includes the inside chamfer on the yoke bolts. Do not use grease; grease does not perform as well as anti-seize.

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Seatstay / Link / Yoke

2
2
7.0 N·m
1

2 7.0 N·m
3

5

Technical Information Seatstay / Link / Yoke
2 5.0 N·m
5 4

2
2
7.0 N·m 1

Identification
1. Seatstay bolt (4X) 2. Bearing spacers (8X)

3. Link-to-Yoke bolt (2X) 4. Spacer (4)

5. Link-to-Frame bolt (2X)

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Moterra Neo – Shimano DU-E7000

Technical Information LockR Axle

LockR Axle
Be sure to support the bike or swingarm to prevent personal injury or bike damage when removing/ disconnecting linkages of an axle.
To remove the LockR :
1. Loosen the screw 4-6 turns using a T25 Torx key.
2. Tap head of screw with a rubber mallet to un-seat the wedge bolt located on the opposite side.
3. Remove the screw and wedge bolt from the still-installed axle.
4. If the axle did not come out with the screw, insert a 5 mm hex key and turn to free and remove it. If the wedge still sticks, insert a wooden or plastic dowel into the drive side and drive it out.
5. To remove the axle, insert a 6 mm hex key on the non-drive side and turn counter-clockwise until it can be removed.
To install the LockR:
1. Disassemble and clean all parts of the LockR axle. Do not install it assembled.
Inspect the parts for damage (e.g. burrs, scratches, deformity, and wear). Replace the entire LockR assembly if any damage is found.
2. Apply a light coating of a high-quality bicycle bearing grease to all parts.
3. Align the linkage and bearing and insert the threaded end of the pivot axle (1) into the non-drive side.
4. Tighten the inserted pivot axle to 1 Nm using a 6 mm hex key fitted torque wrench from the non-drive side.
NOTICE
Use a calibrated torque wrench. Exceeding 1 N·m will result in permanent damage to the LockR pivot system.

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DO NOT INSTALL ASSEMBLED

Technical Information LockR Axle

NLGI-2 NLGI-2

5 N·m

1 N·m

Unthread & tap mallet
T25 4

dislodge & remove
3

Insert 5mm & turn to free

Remove

m 5m

3

Unthread Remove
1
6mm

23

Moterra Neo – Shimano DU-E7000
Replacement Parts

Replacement Parts Rear

C A
G M

G H

G G G
B
G G

Rear

ID

Part Number

Description

A

K33051

Derailleur Hanger TA ST SS 081

B

K91051

Neo FS Suspension Link

C

K91061

Neo FS Yoke

D

K36011

Neo FS Link CS MP Hardware

E

K32029 E- Cable Exit Port

D= G

ID

Part Number

Description

F

K36021

Neo FS Shock Mount Hardware

E-Full Suspension Link

G

K36031

CS MP Bearings

H

K34201

E-Full Suspension CS Horst Link Guards

138684 Rev 1 (03/22)

24

SHIMANO

L

Replacement Parts Front
SHIMANO
O

E N

M K

? I

J

Front

ID

Part Number

Description

I

K3418010

Battery Cover DT Bottom Exit BLK

K34190 E8000 Skid Plate

J

K34200 E7000 Skid Plate

K34210 E5000 Skid Plate

K

K32101

Neo FS DT Cable Channel

ID

Part Number

Description

L

K76090

Remote Charging Port Threaded Plate

Neo FS Shock Mount

M

K36021

Hardware

N

K76100

Motor Mounting Bolts Qty 6

O

K34211

Neo Key Cover

25

Moterra Neo – Shimano DU-E7000

Maintenance Schedule

Maintenance
The following table lists only supplemental maintenance items. Please consult your Cannondale Bicycle Owner’s Manual for more information on basic bike maintenance.
Schedule

WHAT TO DO CHECK: Various frame abrasion protectors, drive system, shielding, secure attachment of battery and key covers.
INSPECT: Clean and visually inspect entire bike frame/swingarm/ linkage assembly for cracks or damage.
CHECK : Tightening torques for compoents found in this supplement. Torque values are identified on the “Replacement Parts” page.
Please have these procedures perfromed by your Cannondale Dealer:
DISASSEMBLE, CLEAN, INSPECT, RE-GREASE, REPLACE WORN OR DAMAGED PARTS IN THE FOLLOWING ASSEMBLIES:
· Main Pivot – LockR
· Chainstay/Seatstay Pivots
· Shock Link Assy
· ANY and ALL service affecting the drive system and related components

HOW OFTEN After first ride
Before and after each ride
Every few ride or after each hard ride.
In wet, muddy, sandy conditions every 25 hrs.
In dry, conditions every 50 hrs.

Any part of a poorly maintained bike can break or malfunction leading to an accident where you can be killed, severely injured or paralyzed.
Frequent checks are necessary to identify the problems that can lead to an accident. See “Inspect For Safety” in your Cannondale Bicycle Owners Manual.

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26

Record

Maintenance Cleaning Your Bike

Cleaning Your Bike
When cleaning your bike: USE ONLY A MILD SOAP AND WATER SOLUTION. Clean water and a common dish washing liquid will work best.
COVER SENSITIVE AREAS WITH A CLEAN PLASTIC BAG. Secured temporarily with a rubber band or masking tape, a bag can prevent water damage to various bike components (bearings, electrical controls, connections and sensors, seals, fork / shock adjustment features).
SPRAY OFF BEFORE WIPING. To preserve the appearance of paint, finish, and decals, use a low pressure water hose to first spray off heavy soils and dirt.
CLOSE ALL COVERS.

NOTICE
DO NOT power wash or spray water under high pressure to clean. Power washing will force contaminants into parts where they will promote corrosion, immediately damage, or result in accelerated wear.
DO NOT use compressed air to dry.
DO NOT use abrasive or harsh chemical cleaner/solvents which can damage the finish or attack and destroy both the outside and internal parts.
When rinsing, avoid directing the spray directly at shock/fork adjusters or bearings.

Do not clean the bicycle while connected to the charger. Move the bicycle to an area away from sources of electrical energy or electric appliances.

27