Schneider Electric SSAO-9GJSRR Aquaflair Chillers User Manual

Start-up Service for Aquaflair Chillers
Statement of Work
Date: 3 November 2021
Prepared by Secure Power Services
Scope: Installation Services

Contents

Executive Summary

The Start-up Service for Aquaflair Chillers is a key part of a complete deployment of cooling equipment in data centers, server rooms, and wiring closets.
This service provides the qualified Schneider Electric Services personnel needed to verify the installation of the equipment, per Schneider Electric Services installation ocumentation to energize and check the functionality of the Aquaflair Chiller product. This service helps assure the Customer that the cooling solution has been started up according to the manufacturer’s standards and specifications.

Features & Benefits

requirements with a flexible service program.
Qualified and Approved Services Personnel| Free Customer resources to concentrate on core business activities.
Help assure that the system start-up and operation is performed by the qualified services personnel.
Installation Inspection| Verify the installation and provide a report in the event of a problem.
Customer Support Staff Training| Provide the Customer with basic operation and maintenance knowledge of the equipment.
EcoStruxure IT Free (1,2)|

EcoStruxure IT Free brings “you” visibility into your critical data center equipment. Get access to your IT physical infrastructure inventory at any time from anywhere and understand the overall health of your connected equipment from any device. EcoStruxure IT Free onsists of a software gateway, a mobile app, a cloud-based account to store your data, and a web interface to visualize your data. EcoStruxure IT is complimentary for all Schneider Electric Customers and is also the base platform for EcoStruxure Asset Advisor (remote monitoring service) and EcoStruxureIT  Expert (monitoring software).

1. EcoStruxure IT Free is only available on networked equipment or if there is a management device.
2. Geographical restrictions apply. Please verify availability with your local Schneider Electric Field Services Representative.

Details of Service

3.1 Start-up Service for Aquaflair Chillers – Service Deliverables
The specific activities of the Start-up Service for Aquaflair Chillers are listed below. For each item, qualified Schneider Electric Services personnel will perform the work described and create and maintain a project summary document that contains the key data and information. A copy of this documentation will be provided to the customer upon completion of the service.

Site Environment

Activities| Description
System/Environmental
& Service Requirements Inspection| Check the chiller installation to help ensure there are no signs of a problem and that the environment is suitable for operation and there is sufficient clearance around the system for service.
Installation Check| Help confirm the chiller is grounded and the electrical supply is installed per the manufacturer’s specifications.
perform a thorough check of internal wiring, pumps, and compressors rotation; field installed options, and custom controls and monitoring.
Check chilled water piping, expansion tanks, storage tank, valves, air vents, and freeze protection strainers are installed per the manufacturer’s specifications.
Help ensure that field installed piping leak test was performed, air purged from the chilled water piping is complete and water or brine solution was filled per manufacturer’s specifications.
Start-up Service

Activities| Description
Refrigerant and Cooler
Checks| Verify compressors and pumps mounting torque, leak check unit, locate, repair, and report any refrigerant leaks.
Check refrigerant and oil charge.
Record system pressures and temperatures. Verify flow rate and pressure drop against recommended specifications for equipment.
Electrical Checks| Measure and record system input voltages. Verify proper operation of the temperature and pressure sensors.
System Test &
Configuration Setup| Measure and record modes of operation for the refrigeration circuit, controls, and hydronic package.
| Confirm voltage is within unit nameplate range, control transformer set for proper voltage, check for voltage imbalance, and record motor current for compressors, condenser fans, circulating and free cooling pumps motor.
---|---
Check that setting are appropriate and correct for your application and climate.
Optional Component Check| Confirm options are field installed by the responsible contractor. These options may include a chilled water storage tank, wind baffle, low ambient controls, hail guard, or security grill.
Final Inspection| Help ensure the system is clean and free of debris, the events log is clear and all wires, bolts, and panels are properly secured.
Operating Instructions| Provide operating instructions to Customer personnel and check that the technical documentation is available.

3.2 EcoStruxure IT Free & the Remote Monitoring Solutions – Service Deliverables
Customers buying the “Start-up Service for Aquaflair Chiller” have access to EcoStruxure IT Free. EcoStruxure IT Free is a modern cloud platform that connects the devices supplied by Schneider Electric and other vendors (3) to the cloud for instant access from anywhere. The connection to EcoStruxure Asset Advisor for secure power & cooling is done through EcoStruxure IT Gateway (free downloadable software, available also as a hardware appliance, sold separately). Data transmission is out-bound only, using safe, industry- standard protocols for the connection. The local gateway encrypts all data, before sending it to the cloud account where is available to be accessed by the Customer through a web interface or a mobile app. Once the asset is connected, the Customer can see and organize the asset and its information, like serial number, product name, etc.

3.3 Upgrading to EcoStruxure Asset Advisor for secure power & cooling or EcoStruxure IT Expert

When the asset is connected, the Customer has the option to upgrade to two different remote monitoring services & software solutions:

• EcoStruxure Asset Advisor for secure power & cooling: cloud-enabled remote monitoring  service by the Connected Services Hub Thanks to EcoStruxure Asset Advisor for secure power & cooling, a dedicated team in Schneider Electric will monitor your critical power infrastructure 24/7, managing or troubleshooting any incident from start to end; and
• EcoStruxure IT Expert: cloud-enabled remote monitoring software by Customer or Partner EcoStruxure IT Expert, cloud-based vendor-agnostic software, provides you with full wherever-you-go visibility of your IT physical infrastructure and proactive recommendations on how to improve its performance thanks to big-data analysis. You can use it by yourself or with your preferred partner. Subject to verification.

The specific service levels and features of the EcoStruxure Asset Advisor for secure power & cooling service are listed below:

Activities|

Description

|

Service Level

---|---|---
Prevent| Predict
24/7 Expert Remote Monitoring and Notification Service| Expert monitoring of critical assets by Schneider Electric experts in the Connected Services Hub.| Yes| Yes
Alarm/Incident Management and Troubleshooting| Notification management is provided by our expert teams and assistance with troubleshooting to help resolve problems.|

Yes

|

Yes

Alarm and Incident Monthly Report| A condensed summary of all the critical events and alarms of your connected devices over the past month.| Yes| Yes
Battery Analytics (4)| Battery health status based on product usage history.| | Yes
Cybersecurity Assessment| Provide improved security via assessment of connected devices.| | Yes
Asset Health Semi-annual Report| Critical assets health and cybersecurity recommendations are provided twice per year.| | Yes

For more information EcoStruxure Asset Advisor, please visit www.se.com /asset-advisor
Battery analytics is only applicable to eligible Symmetra, Smart-UPS, and Galaxy product lines that meet Gateway requirements.

Assumptions & Exclusions

4.1 Assumptions
The successful performance of the tasks defined in this Statement of Work is based on the following key assumptions, which are agreed to by Schneider Electric Services.
4.1.1 Time, People & Location (5)

• The system must be installed in an environment that adheres to manufacturer specifications;
• Services performed on-site by Schneider Electric Field Services will be executed during Schneider Electric business hours unless otherwise requested by the Customer. Those hours are Monday through Friday from 8 am to 5 pm weekly, local time, unless otherwise specified;
• All services are performed on-site by qualified Schneider Electric Services personnel;
• Hours of Operation for Technical Support are Country specific and include either 24/7 or business hours coverage;
• Next-Business-Day is defined as the next day during the business week and normal business hours;
• Response time is defined as the elapsed time between when Schneider Electric Services technical support determines an on-site visit is necessary and the time the Field Services Representative arrives at the Customer’s site. Please verify the service coverage and response time for your location with your local Schneider Electric Services sales representative;
• Schneider Electric will provide Services with respect to equipment and assets that are inside the Service Area. “Schneider Electric Services Area” means a location that is within (i) one hundred (100) miles or one hundred and sixty (160) kilometers radius of a Schneider Electric Services’ location; and (ii) the country in which the Installation site is located, unless otherwise defined in the governing agreement with Schneider Electric, in which case the definition in the governing agreement prevails; Geographical restrictions may apply. Some aspects of the service definition presented in this document may vary by location. In the case of a conflict between the service definitions contained in this Statement of Work and the local service, definitions will prevail. For more information, please refer to your Schneider Electric Services sales representative; and
• This service applies to a Customer location with standard site and product access. Our services assume continuous uninterrupted and unobstructed access to the equipment, the standby time may be chargeable.

4.1.2 Services Activities & Upgrades

• Preventive Maintenance upgrades 24/7 are available. On-site response upgrades to 8-hour 24×7 or 4-hour are available. The 4-hour on-site response upgrade may not be available in all locations, please check with your local Schneider Electric service sales representative or reseller for availability;
• Where next-business-day, 4-hour, or 8-hour services are available for purchase, qualified personnel will arrive on-site within 4-hour or 8-hour or next business day from the time Schneider Electric Services Technical Support deems an on-site visit is necessary;
• The complete preventive maintenance check implies that the system is placed in maintenance bypass.
• Services obtained from any Schneider Electric partner or reseller are governed solely by the agreement between the purchaser and the reseller. That agreement may provide terms that are the same as the Schneider Electric Services Solutions on this document. Please contact the reseller or the local Schneider Electric sales representative for additional information on Schneider Electric Services Solutions on Products obtained from a reseller;
• Schneider Electric Field Services will define with the Customer the best approach to find a solution and reserves the right not to execute any modification outside of its defined scope of responsibility; All assumptions that refer to reaching a location within a certain time are subject to local variations. Please contact your local Schneider Electric Services sales representative for further information.
• The end user is responsible for ensuring that one staff member is always on duty, and available to be contacted for an incident;
• The end user is responsible for putting all prerequisites in place to enable their devices to be connected to EcoStruxure Asset Advisor for secure power & cooling;
• All devices require an installed Network Management Card (NMC) or are EcoStruxure-ready via SmartConnect. The device must be connected to and discoverable on a TCP/IP network that can be made accessible to connect to the EcoStruxure IT Gateway or via the SmartConnect port;
• EcoStruxure Asset Advisor for secure power & cooling, a cloud-enabled remote monitoring service, is not available in all locations. Please consult with your local Schneider Electric Services sales representative for availability in your area;
• EcoStruxure Asset Advisor for secure power & cooling refers only to a remote monitoring service;
• The Terms and Conditions of EcoStruxure Asset Advisor for secure power & cooling are available here.
• The connection to EcoStruxure Asset Advisor for secure power & cooling is done through EcoStruxure IT Gateway (free downloadable software, available also as a hardware appliance, sold separately);
• EcoStruxure Asset Advisor for secure power & cooling is only available if EcoStruxure IT is installed and configured accurately;
• EcoStruxure IT mobile app must be installed and enrolled at this link to activate the cloud-enabled remote monitoring service; and
• EcoStruxure Asset Advisor for secure power & cooling is operational once the Customer is contacted and validated by the Connected Services Hub, remote monitoring team.

Exclusions

Any items not expressly included in this offer for the Services will be subject to a specific quotation from Schneider Electric and will be charged in addition subject to agreement with the Customer. This includes, for instance, but is not limited to:
4.2.1 Additional Scope of Work not expressly included in the order/contract

• Safety officer or security escort charges;
• Costs and charges associated with switching and isolation operations;
• Additional type test, test or FAT with reports or other reports outside the Schneider Electric standards; or any specialized testing and commissioning;
• Repair of damage caused by abuse, misuse, improper storage conditions, lack of maintenance, maintenance not in accordance with Schneider Electric’s/the manufacturer’s instructions, non-compliance with Schneider Electric instructions for installation or energizing, mechanical, electrical, or electronic overload or other events outside Schneider Electric’s control;
• Replacement or repair work resulting from normal wear-and-tear of equipment, damage, or accidents owing to insufficient monitoring of the equipment or use that is non-compliant with the purpose of the equipment and/or Schneider Electric’s/the manufacturer’s instruction;
• Cabling or wiring external to equipment;
• In case of a cabling problem or wrong phase rotation, Schneider Electric Field Services will not carry out any rework on the cabling;
• Software programming and configuration, including EcoStruxure IT Gateway;
• Process design, civil and other mechanical works;
• Consumables, additional spare parts, cables or other materials, and related labor and travel costs (e.g.: batteries, wearing parts, including, but not limited to, capacitors and fans);
• Supply or installation of additional equipment or raw material required to perform and related labor costs (site busbar, cabling, generators, lifts, testing kit, lift, crane, ladder, containment, and cable glands, including connection to site ground, unless specifically detailed as included);
• Removal and disposal of legacy equipment;
• Support for third-party equipment;
• Intervention in a different location than planned;
• Adaptations required due to insufficient nature of, or error in, the information sent by the Customer, a change to the location of the equipment or its environment;
• All on-site support dispatch services, resulting from EcoStruxure Asset Advisor for secure power & cooling remote monitoring services are governed by a dedicated Statement of Work which is not included in this Statement of Work and will be charged following our standard pricing list. Please refer to your Schneider Electric Services sales representative for more information;
• Equipment not provided by Schneider Electric Services. Examples include, but are not limited to:
  • Third-party components;
  • Switchgear;
  •  Information Technology (IT) Equipment;
• Installation activities not provided by Schneider Electric Services as part of this service include, but are not limited to:
  • System installation;
  • Battery assembly;
  • Information Technology (IT) Equipment migration services; and
  • Specialized testing or commissioning services.

4.2.2 Additional time or fee not planned to access or exit from the Customer site

• Delay in gaining access to or obtaining work permits for the utility substation or other aspects of the site;
• Delays incurred due to compliance with exceptional background check requirements or due to required medical or drug tests;
• Additional health and safety, environmental or security requirements at the Customer’s site were not previously agreed to Schneider Electric;
• Induction, Safety or Cybersecurity training longer than planned;
• Access to final on-site destination longer than 30 minutes from gate to the equipment; and
• Delays related to IT (no camera, no laptop, format disk after mission).

4.2.3 Stand by time/Waiting Time more than 30 minutes unless caused by Schneider Electric

• Unavailability of Customer or its third parties required for the performance of the services;
• Unavailability of equipment, tools, hardware, software, internet connectivity, or office space required for the performance of the services;
• Cancellation or postponement of the services by the Customer (unless in accordance with the contract with Schneider Electric); and
• Delay or unavailability of transport either when not organized by Schneider Electric or outside of Schneider Electric’s control.

4.2.4 Extra working hours not included in order/contract

• Schedule modification or acceleration plan requested by the Customer;
• Additional expenses (accommodation, catering, and transportation);
• Delay in decisions and approvals by the Customer; and
• Delay or unavailability of accurate and complete information as requested by Schneider Electric.

4.2.5 Other circumstances that increase the time or costs of performing

• Other events or circumstances outside of Schneider Electric’s reasonable control increase the time or costs of performing the services.

Please contact your local Schneider Electric Services sales representative for clarification.
COVID-19 : The company reserves the right to amend, withdraw or otherwise alter this submission without penalty or charge as a result of any event beyond its control arising from or due to the current COVID-19 pandemic or events subsequent to this pandemic, including changes in laws, regulations, bylaws, or direction from a competent authority.

Scope of Responsibility

The items stated here are the responsibilities of both Schneider Electric Services and the Customer.

• Schedule qualified and approved personnel to perform services;
• Meet the pre-determined scheduled service date;
• Perform all the Start-up services for Aquaflair Chiller activities listed in this Statement of Work;
• Perform services to manufacturer specifications and conform to local health and safety regulations;
• Meet manufacturer and Customer safety requirements;
• Submit site forms to the Customer;
• Inform and provide recommendations to the Customer about any action items not included in this statement of Work;
• As part of the Start-up Service for Aquaflair Chiller:
  ▪ Operate the system in different modes of operation;
  ▪ Identify and document open Schneider Electric Services and/or Customer problems; and
  ▪ Provide a signed copy of the Start-up Service for Aquaflair Chiller report and maintenance forms to the Customer.

5.2 Customer Responsibilities

• Prior to the order, inform Schneider Electric Services Sales of any special site conditions that could prohibit the successful execution of this standardized service, i.e., security clearance, site access requirements, unions, no truck access, no loading dock, no elevator access, no inside moving equipment available, etc.; Once agreed upon with Schneider Electric Services Sales, acceptable special site conditions must be clearly identified on the Customer Purchase Order;
• Provide dates and times when the scheduled work can be performed;
• Provide Schneider Electric with 5 business days’ notice of any required reschedule;
• Facilitate site access for Schneider Electric Services personnel;
• Provide a suitable path within the building to relocate the components from the dock to the UPS system location.
• Provide a suitable location for the staging of the old components nearby the UPS system location.
• If possible, allow the use of Customer on-site moving equipment, such as, moving dolly, two-wheeled truck, pallet jack, etc.
• Provide a named resource for scheduling of the services;
• Notify Schneider Electric Services personnel of any security clearance and/or safety training and equipment requirements in advance of arrival;
• Ensure a safety plan is in place prior to intervention;
• Set up EcoStruxure IT Free and maintain the contact list on the web profile;
• Provide a point of contact during time of service;
• Provide a point of contact at the completion of service to sign off on completed work;
• Provide the name of the project manager (if applicable);
• Have the parties responsible for the operation of the equipment present for basic operator training after the system start-up; and
• Schneider Electric will make multiple attempts to proactively contact the Customer to schedule maintenance services due. However, it is finally the Customer’s responsibility to ensure all services due are scheduled in advance of contract expiration.

Project Work Details

The project work details listed below are provided by Schneider Electric Services for the Customer with regard to services date, place, and completion criteria.
6.1 Schedule
Actual set dates will be discussed and approved between Schneider Electric Services and the Customer.
6.2 Location
The location of this service will be on-site and will be agreed to by Schneider Electric Services and the customer prior to the service delivery.
6.3 Completion Criteria
Schneider Electric Services is expected to have finished its written duties when any of the following occurs:

1. Schneider Electric Services completes all the tasks described in Section 3.1 of this Statement of Work document; and
2. This service and Statement of Work are terminated for other reasons within the Service Customer Agreement .

SSAO-9GJSRR
www.se.com 

©2021 Schneider Electric. All rights reserved. The information provided in this Statement of Work cannot be used or duplicated, in full or in part. Other uses for this document are prohibited without written consent by Schneider Electric. All Schneider trademarks are property of Schneider Electric and its subsidiaries and affiliates. Other trademarks are the property of their respective owners. Specifications are subject to change without notice. Disclaimer: This information is reliable at the point of creation and may be subject to change.

References

• Country Selector | Schneider Electric Global
• Policies | EcoStruxure IT
• Sign In to EcoStruxure IT

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