Electrolux EHE5107 French Door Refrigerator User Manual

June 17, 2024
Electrolux

EHE5107
French door refrigerator
User manual

EHE5107 French Door Refrigerator

WE’RE THINKING OF YOU
Thank you for purchasing an Electrolux appliance.
You’ve chosen a product that brings with it decades of professional experience and innovation. Ingenious and stylish, it has been designed with you in mind. So whenever you use it, you can be safe in the knowledge that you’ll get great results every time.
Welcome to Electrolux.

LEGEND
The symbols you will see in this booklet have these meanings:
WARNING
This symbol indicates information concerning your personal safety
CAUTION
This symbol indicates information on how to avoid damaging the refrigerator
IMPORTANT
This symbol indicates tips and information about use of the refrigerator
ENVIROMENT
This symbol indicates tips and information about economical and ecological use of the refrigerator

CONDITIONS OF USE
This appliance is intended to be used in household and similar applications such as:

  • Staff kitchen areas in shops, offices and other working environments
  • Farm houses
  • By clients in hotels, motels and other residential type environments
  • Bed and breakfast type environments.
  • Catering and similar non-retail applications
    RECORD mODEL aND SERIaL NUmBER HERE:

BEFORE USING YOUR APPLIANCE

Before you use the refrigerator, we recommend that you read through the relevant sections of this manual, which provides the description of your appliance and its functions.
To avoid the risks that are always present when you use an appliance, it is important that the appliance is installed correctly and that you read the safety instructions carefully to avoid misuse and hazards.
We recommend that you keep this instruction booklet for future reference and pass it on to any future owners.

IMPORTANT
Check for any damage or marks
If you find the refrigerator is damaged or marked, youmust report it within 7 days if you wish to claim for damage/marks under the manufacturer’s warranty.
This does not affect your statutory rights.

IMPORTANT ON DISPOSAL FOR USERS

  • most of the packing materials are recyclable. Please dispose of those materials marked with the recycle symbol through your local recycling depot or by placing them in appropriate collection containers.
  • If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal.
  • Local authorities will have the latest information regarding safe disposal of the product.
  • Incorrect disposal may expose the user to injury from sharp objects, flammable gasses or cause environmental damage.
  • Refrigerant gasses within the unit should only be discharged by qualified persons. a licence may be required by your local authorities to discharge or reclaim the refrigerant gasses. Incorrect discharge of gasses may expose the user to injury from flammable gasses or cause environmental damage.

WARNING
When you dispose of your old refrigerators or freezers remove any doors. Children can suffocate if they get trapped inside a discarded unit.
WARNING
If pressurised aerosol containers bear the word ‘flammable’ and/or a small flame symbol, do not store them inside any refrigerator or freezer. If you do so you may cause an explosion.

IMPORTANT SAFETY INSTRUCTIONS

WARNING

  • This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, unless they are being supervised or have been given instruction concerning use of the appliance  by a person responsible for their safety.
  • Children should be supervised to ensure that they do not play with the appliance.
  • Don’t use a steam cleaner. If live components come into contact with condensing steam, they may short circuit or cause an electric shock.
  • Do not use mechanical devices or other means to accelerate the defrosting process other than those recommended by the manufacturer.
  • This appliance contains insulation formed with flammable blowing gases. avoid safety hazards by carefully disposing of this appliance.

R600a refrigerant warning

  • This appliance contains flammable R600a refrigerant. avoid safety hazards by carefully installing, handling, servicing and disposing of this appliance.
  • Ensure that the tubing of the refrigerant circuit is not damaged during transportation and installation.
  • In the event any damage accidentally occurs, keep the appliance away from open fires and any devices that produce sparks or arcs and luminaries during normal or abnormal operation, and unplug the appliance at the power point. Call authorised service  for necessary action and advice.
  • Leaking refrigerant may ignite vent area if leak occurs.
  • The room for installing appliance must be at least 1m3 per 8g of refrigerant. The amount and type of refrigerant in the appliance can be found on the rating plate inside the appliance.
  • It is hazardous for anyone other than an authorised Service Person to service this appliance. In Queensland australia – the authorized Service Person mUST hold a Gas Work authorisation for hydrocarbon refrigerants, to carry out servicing or repairs which involve the removal of covers.

Switching off your appliance
If the appliance needs to be switched off for an extended period, the following steps should be taken to reduce the symptoms of mould:

  1. Remove all food.
  2. Remove the power plug from the power point.
  3. Clean and dry the interior thoroughly.
  4. Ensure that all the doors are wedged open slightly for air circulation.

GENERaL WARNINGS

Read the following carefully to avoid damage or injury
This symbol indicates never to do this
This symbol indicates always do this
It is important to use your refrigerator safely.
Check these safety points before using your refrigerator.

  • The appliance must be plugged into its own dedicated 220240V, 50Hz aC electrical outlet.
  • Ensure that the electrical outlet is properly earthed. Consult a qualified electrician if you are unsure.
  • If the power cord is damaged, it must be replaced by the manufacturer, it’s service agent or similarly qualified persons in order to avoid a hazard.
  • Check that the power cord can reach the power point.
  • Don’t plug your refrigerator into an extension cord or double adaptor.
  • Unplug the appliance before cleaning or moving.
  • Choose a location that is not too cold – the ambient temperature should be above 10°C.
  • Put the refrigerator in a dry place avoiding areas of high moisture or humidity.
  • Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
  • The plug to the appliance must be accessible when the unit is in the installed position.
  • Never unplug the appliance by pulling on the power cord.  always grip the plug firmly, and pull straight out of the receptacle to prevent damaging the power cord.
  • Don’t plug your refrigerator into a timer fitted to the power point.
  • Do not put the refrigerator in frosty or unprotected areas, for example in a garage or on a veranda.
  • Do not put the refrigerator in direct sunlight, near stoves, fires or heaters.
  • Do not put the refrigerator on an uneven surface.
  • Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
  • Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
  • Never store fizzy drinks in the freezer compartment.
  • Never try to repair the refrigerator yourself, only use a qualified or authorised service person for repairs.
  • Never use electric heaters or dryers to defrost the freezer because you can receive an electric shock.
  • Do not damage the refrigerant circuit.

FRENCH DOOR mODEL (Bm) –REFRIGERaTOR COMPARTMENT

1  Top LED light 9  Dairy compartments
2  Spillsafe™ slide away shelf 10 adjustable Spillsafe™ glass shelf
3  adjustable door bins 11 Bottle bin
4  Bottle caddy 12 Bottle twist holder
5  Rear LED light 13 Freezer LED light
6  Deli compartments 14 adjustable rollers
7  Crisper humidity controls 15 Deodoriser
8  Crisper bins

FRENCHDOOR mODEL (Bm) – FREEzER COmPaRTmENT

  1. Twist & serve ice
  2. Freezer storage tray
  3. Ice bin with scoop (inside freezer drawer)
  4. Top freezer drawer on telescopic extension slides
  5. Removable bottom freezer drawer mounted on pull out freezer door

Note: Product illustrations demonstrate various features but may not be completely in line with current products.

INSTALLING YOUR NEW APPLIANCE

Adequate ventilation around your refrigerator The diagram below shows the recommended airspace to allow for ventilation of your refrigerator.
If 5 mm side clearance, the fridge cabinet must sit at least 5 mm proud of kitchen cabinetry for doors to open. a 5 mm side clearance requires 50 mm rear clearance and 50–90mm clearance above. If you don’t have a cupboard with a rear gap, the recommended  clearance area on top increases from 50mm to 90mm (x) and from 32mm to 72mm (y). When positioned in a corner area, spacing of at least 300mm on the sides will allow the doors to open enough to enable the removal of bins and shelves.

NOTE: Doors are designed to sit proud of cabinetry (not flush). The clearances shown above are the recommended minimum clearances. The clearance at the rear must not exceed 75mm.
Installing your refrigerator
Your new refrigerator should arrive with the front adjustable rollers wound down, to tilt the top backwards by about 10mm from upright. This will allow your freezer drawer to self-close, providing a consistent closed seal.

CAUTION
The rollers are designed for forward or backward movement only. They are not castors. Moving the refrigerator sideways may damage your floor and the rollers.

  1. Roll the refrigerator into place.

  2. The top of the refrigerator should be tilted back by 10mm (see diagram on left).

  3. If the refrigerator isn’t tilted back, you can adjust the two front rollers by turning the large, plastic roller nut. (see diagram below). One turn of the nut increases the height of the refrigerator by 10mm. If you have difficulty turning the roller nut, have  someone tilt the refrigerator back, so you have better access. alternatively, you can access the rollers from the side, using a flat screwdriver. (See diagram below).

  4. Check the alignment of the refrigerator to the surrounding cupboards to see if it is level. You can adjust the level with the rollers as detailed in step 3.

  5. after you have tried Step 3 and 4, and still find your refrigerator rocks from corner to corner, it means your floor is uneven. Find a piece of plastic or hardboard etc. and pack it firmly under the rear roller.

  6. On certain floor surfaces the refrigerator may roll forward during operation. Where provided a “Roller Stop” can be placed under the front rollers. If roller stop is required, please contact Customer Service (details on back page) and quote part no. 1448845.

  7. You may now need to fine-tune the installation by repeating Steps 3, 4 and 5.

  8. Clean your refrigerator thoroughly following the instructions on page 13 and wipe off any dust that has accumulated during shipping.

  9. Plug your refrigerator straight into its own power point and never use a double adapter. If you need to roll the refrigerator to get to the plug, remember to raise the stability foot first.

  10. Before you put any food in your refrigerator, it’s recommended you leave it on for 2 or 3 hours to check it is running properly.

  11.  YCongratulations! You have successfully installed your new refrigerator.

INITIAL START-UP

Refrigerators work by transferring heat from the food inside to the outside air. This operation makes the back and sides of the refrigerator (particularly at start-up) feel warm –which is normal. a cooling coil is located behind the rear wall of the freezer section.  This coil cools and removes moisture from the air inside.
avoid placing food against the air vents in the refrigerator, as it affects efficient circulation of the air inside the compartment. If the door is opened frequently, a light frosting will occasionally occur on the freezer’s interior.
This is normal and will clear after a few days. If the freezer door is accidentally kept open, a heavy frost will coat the inside walls and should be removed.
Your new refrigerator uses a high-speed compressor, along with other energy- efficient components, which may make unusual sounds. These sounds simply indicate your refrigerator is working how it should. They include:

  • Compressor running noises;
  • air movement noise from the small fan motor;
  • a gurgling sound, similar to water boiling;
  • a popping noise, heard during automatic defrosting;
  • a clicking noise, prior to compressor start-up.
    Further details can be found on page 14.

ELECTRONIC DISPLAY CONTROLS

The electronic display panel consists of an LCD display with black backlighting and 6 touch buttons. When the power is first turned on, the display, with backlighting, will activate.
If no buttons have been pressed and the fridge door is closed the backlighting will turn off after 30 seconds. alarm reset drinks chill

Controlling the temperature
We recommend that when you start your refrigerator for the first time, the temperature for the refrigerator is set to 3°C and the freezer to -18°C. If you want to change the temperature, follow the instructions below. make only small adjustments and wait 24  hours to see if it’s correct. Checking the softness of ice cream is a good indication if your freezer is the right temperature, while feeling the coldness of water kept in the refrigerator is a good way of checking the temperature of the food compartment.
NOTE: When you set a temperature, you set an average temperature for the whole refrigerator cabinet.
Temperatures inside each compartment may vary, depending on how much food you store and where you place it. High or low room temperature may also affect the actual temperature inside the refrigerator. If no button has been pressed for some time there may be a delay of up to 2 seconds before the display responds, this is normal and is a part of the display design to reduce the chance of accidental changes.

Changing the freezer temperature

Press the freezer button to make the freezer colder in 1°C steps. Once the maximum of -23°C is reached, the display will return to -14°C with the next press of the button.
The bar graph gets smaller with colder freezer settings.

Changing the refrigerator temperature

Press the fridge button to make the refrigerator colder in 1°C steps. Once 0°C is reached, the display will return to 7°C with the next button press. The bar graph gets smaller with colder refrigerator settings.

Fast freeze function

Use the fast freeze function when you add a large amount of food to the freezer compartment. This freezes the food quickly but does not affect the temperature in the refrigerator compartment.
To use this function, press the fast freeze button once.
An animated icon will light up. The fast freeze function will now operate for 90 minutes. If you want to turn the fast freeze function off before 90 minutes have passed, simply press the fast freeze button again. The icon will disappear and the freezer will return to  normal operation.

Freezer temperature alarm

If the alarm sounds for no apparent reason, check whether anything is keeping the door open. If the freezer becomes too warm due to the freezer door being left open or warm food being placed too close to the temperature sensor, a buzzer will sound.
The icon adjacent to the alarm reset button, the freezer set temperature and bar graph will all flash, until the alarm reset button is pressed. Once pressed, the alarm disable icon adjacent to the alarm button will illuminate for 50 minutes, or until the temperature  drops to an acceptable level.
make sure nothing is holding the freezer door open and move any warm food away from the temperature sensor. If the freezer is still too warm after 50 minutes, the alarm will sound again, indicating that something may be wrong with the refrigerator.
NOTE: The freezer temperature alarm can be reset for 12 hours by pressing the alarm reset button continuously for 10 seconds.

Door alarm
If the fridge or freezer door is left open for more than two minutes, the alarm will buzz and an arrow pointing to an open door will flash, along with the temperature setting and bar graph.
If you want to leave the door open while you load the refrigerator, you can turn the alarm off for 8 minutes by pressing the alarm reset button.
If the fridge door is left open for more than 30 minutes, the light will automatically turn off to save energy. To turn the light back on simply close and reopen the door again.

Press and hold the freezer and fridge buttons together to activate the child lock. This will disable the display to prevent accidental changes to settings. To turn the child lock off, press and hold the freezer and fridge buttons together.

Drinks chill timer

The drinks chill timer is used to quickly chill a bottle.
Place the bottle in the freezer and the timer can be set for a minimum of 5 minutes to a maximum of 30 minutes.
To set, simply press the drinks chill button repeatedly for the number of minutes (in 5-minute intervals). Once set, an animated icon appears beside the drinks chill button, with a timer that counts down one minute at a time.
You can change the time or turn the timer off even after the countdown has started. a buzzer will tell you when the time is finished and the icon will flash until the alarm reset button is pressed.
If your drink is not cold enough, reset the drinks chill function (remembering the drink is already partially chilled).
Suggested chilling times:

  • 10 minutes for cans of drink
  • 20 minutes for bottles of wine
  • 30 minutes for bottles of soft drink.

Energy efficiency
Your refrigerator has been designed to be energy-efficient and can operate in three modes: Normal, Eco and Vacation.

Normal mode

Normal mode is used when the refrigerator door is fridge often opened. It’s the default mode of your refrigerator.

Eco mode

Eco mode can be used if you don’t open your fridge refrigerator door a lot. It is activated in one of two ways:

  • by manually pressing the eco/holiday button once when in normal mode, or,
  • automatically activates after 30 hours if the refrigerator door has not been opened.

The leaf icon will appear on the electronic display when eco mode is on. If eco mode is activated automatically, the refrigerator will revert to normal mode once the refrigerator door is opened. If eco mode is entered manually, opening the door will not revert it  back to normal mode. To exit eco mode, simply press the eco/holiday button until the word “normal” is displayed.
Use Eco mode when you’re not using the refrigerator all the time (eg. as a long-term storage refrigerator).
If the door is going to be opened a lot, switch back to normal mode.
Remember, if eco mode is turned on manually, it won’t switch off automatically.

Vacation mode

Use is button when you go on vacation or leave the house for long periods. The refrigerator minimises defrosting to save energy but maintains your temperature settings. To put the refrigerator into vacation mode, press the eco/vacation mode button until the  aeroplane icon appears. The vacation mode will operate until the button is pressed again or the refrigerator door is opened.
NOTE: Opening the freezer drawer won’t effect the operation of either Eco or Vacation modes.
Eco and Vacation Modes minimise defrosting to save energy, while maintaining your temperature settings.

other special refrigerator features

  • Independent control of the compressor and fan to provide the best performance.
  • Extra cooling depending on the number of times the door is opened.
  • automatically adjusts defrost time when the door is not frequently opened.

NOTE: Display malfunctions may be due to brief power supply interruptions. If this occurs, turn the refrigerator off at the power point and wait 5 minutes. The refrigerator pressure will need time to equalise before you turn the refrigerator on again.

USING YOUR APPLIANCE

This section tells you how to make the most of the many useful features – cleaning instructions can be found on page 13.

Crisper bin

Use the crisper bin to store vegetables, fruit or smallgoods. Change the humidity by sliding the humidity control.

  • Storing vegetables
    Only store vegetables in the crisper bin and remember to set the humidity control to more humid (closed).

  • Storing fruit & smallgoods
    Store fruit and small goods in the crisper bin and remember to set the humidity control to less humid (open).

  • removal (on telescopic extension slides)
    Remove the door bins, then remove the crisper bin(s) by pulling forward, then up and forward again, lifting the bin off the slides. Push the slides back into the refrigerator.

CAUTION
Never close the door while the telescopic slides are extended. It may damage the slide and/or the refrigerator or cause the slide to become disengaged from the refrigerator.
CAUTION
To clean the crisper cover, simply wipe with a damp cloth and warm soapy water. Never immerse the cover in water, as this could affect the operation of the slide.

To refit crispers

  1. With the runners pushed in all the way.
  2. Slide the bin into place over the telescopic slides and under the shelf. Push the bin in until it stops, noting that the bin will not be closed all the way.
  3. Open the bin to access the finger tabs at the ends on each side of the bin. Use your thumb and forefinger to lift the bin over the end of the slide and clip in place.
  4. Fully close the bin.

CAUTION
Never store solvents or flammable materials like nail polish remover or lighter fluid inside your refrigerator.
They will affect the life of the plastic components and may taint stored food.
Door storage bins
Door storage bins adjust to meet different storage needs.
all the door bins are completely removable for cleaning.
If you want to remove or adjust a bin, lift it over the support lugs on the inner door panel. To replace, push the bin down over the support lugs to lock it in place.
Dairy compartment
Use the dairy compartment to store foods like butter, margarine and cheeses. The compartment is slightly warmer than the rest of the refrigerator compartment, while the lid provides protection against odours.
Deli compartment
Use the deli compartment to store foods like small goods, fresh or cooked meat and cheese, or as an additional crisper. The deli compartment will reduce strong food  odours from creeping into the rest of the refrigerator.
To remove the deli compartment, pull it forward, then lift it up and pull it further forward.

Bottle caddy

The bottle caddy is made of stainless steel. It is used to store various types of bottles like wine or beer. Bottles should be stored with the bottom end towards the back of the refrigerator.

Freezer drawers
The drawer is mounted on telescopic extension slides, to enable full access to the contents. a clear plastic front provides easy visibility.

To remove the drawer for cleaning,

  1. Empty food from the drawer.
  2. Remove the drawer by pulling it forward and lifting the front to unhook it from the slides. Once you havremoved the drawer, ensure the slides are pushed back so they are fully closed.

CAUTION
Never close the door while the telescopic slides are extended. This may damage the slide and/or refrigerator or cause the slide to become disengaged from the refrigerator.
To replace the drawer

  1. With the telescopic slides pushed in all the way.

  2. Slide the drawer into place over the slides and push the bin in until it stops. The bin will not be closed all the way.

  3. Open the bin to access the finger tabs at the ends of the telescopic slides, on each side of the bin. Using your thumb and forefinger, lift the bin over the end of the slide and clip in place. If the drawer is not fully engaged on the slide, it’s possible the drawer  won’t stay on the slide if fully extended.

  4. Fully close the bin.
    When replacing the drawers after cleaning, we recommend fitting the freezer bottom bin first.

Freezer bottom bin
To remove the bin, pull the drawer out until it is open all the way then lift bin out from the front of the bin. When refitting insert the rear of the bin first then lower into position.

Spillsafe™ glass shelves
Spillsafe™ glass shelves keep spills on the shelf. a shelf retaining system minimises accidental movement of shelves and they can be adjusted to various heights. Spillsafe™ glass shelves are not to be used as slide out shelves.
To remove the shelves, gently pull them forward until the shelf comes clear of the shelf guides. To return the shelf, make sure there is nothing behind that may obstruct movement. Gently push the shelf into the cabinet and back into position.

Slide away glass shelf (where fitted)
This shelf can be used either as a full depth shelf or when tall items need to be stored at the front of the appliance it can be collapsed to half its original depth.
To collapse the shelf:

  1. Pull the front half of the shelf forward.

  2. Then, from the underside, lift the front half of the shelf by raising the rear edge over the recessed hook detail.

  3. Pull the shelf forward and allow the rear to drop into the side channels.

  4. Push the front shelf backwards (3,4) until it reaches the rear stops.

Repositioning the shelf:
The shelf can be repositioned within the appliance unit by pulling the whole assembly out until the side panels are free to pivot down, then pivoting the rear of the shelf until the shelf is free from the liner runners. The shelf can then be positioned in any of the  runners. This is a very useful feature if your appliance door happens to have limited access.

Bottle twist holder
The bottle twist holder is used to prevent bottles from falling over. The bottle twist holder consists of two parts, a sliding front, and a rotating retainer ring.
The bottle twist holder can be used in two positions:

  • Horizontal
    When the bottle twist holder ring is horizontal, any item that fits within the ring can simply be placed inside it.

  • Vertical
    When the bottle twist holder ring is vertical, it is possible to simply slide the bottle twist holder along the bottle retainer bar until it is pushed up against a bottle.
    Note: The bottle should be constrained on the other side by either the end of the bin or other adjacent bottles.

Twist Ice & Serve
To use, remove the tray, fill with water and place back in the freezer. Once ice has formed (approximately 3 hours) simply twist the knob at the front clockwise until the ice drops into the bin below.

LED lighting
CAUTION
Your refrigerator is fitted with long life LED lighting. In the unlikely event the LED lights should fail, then the LED lights should be serviced by the manufacturer, it’s service agent or similarly qualified technician. Refer to the warranty page for contact details.
When the door is left open for 15 minutes, the LED light will dim to 50% brightness to conserve energy and prolong the life of the LED. If the door is left open for a further 15 minutes, the light will automatically turn off. Close and reopen the door again to turn  the light back on.
Deodoriser
Your appliance is fitted with a deodoriser to assist with the removal of food odours inside your appliance. (Refer item 15). Odours are removed by absorption through the filter by the normal operation of the appliance. Keeping food covered and wrapping food  with plastic wrap will also help to reduce the odours inside your appliance.

CARE AND MAINTENANCE

Cleaning the appliance
WARNING
Before cleaning: Turn appliance off at the power point, then remove power cord from socket. This will make sure there is no chance of getting an electric shock.

  • Doors – stainless steel
    This stainless steel has a special advanced protective coating that eases the removal of marks such as finger prints and water spots. To keep your stainless steel appliance looking at its best, you should clean it regularly. You should only clean the stainless  steel doors with luke-warm soapy water and a soft cloth, rinsing with clean water and then wipe the surface with clean water and a soft clean cloth to remove soap residue.

  • Doors – surface hardened acrylic
    Clean outside of door only with the anti-static cleaner supplied (aCL Staticide #2003). It is designed to reduce dust accumulation on acrylic surfaces. alternatively, only use lukewarm soapy water and a soft cloth, rinsing with clean water and then wipe the surface with a soft clean cloth to remove soap residue.

  • Interior
    You should clean the appliance interior regularly. It will be easiest to clean when the food supply is low. Wash the interior with a soft cloth and use an unscented mild soap with lukewarm water. Thoroughly dry all surfaces and removable parts. avoid  getting water on appliance controls. If you have taken out any removable parts, replace them and switch the power on before restocking the appliance with food.
    Naturally, you should keep the interior of your appliance hygienic by promptly and thoroughly wiping up any food spills.
    Don’t use a steam cleaner. If live components come into contact with condensing steam, they may shortcircuit or cause an electric shock.

  • Door seals
    Take care to keep door seals clean. Sticky food and drink can cause seals to stick to the cabinet and tear when you open the door. Wash seal with a mild detergent and warm water. Rinse thoroughly and dry.

CAUTION
Never use hot water, solvents, commercial kitchen cleaners, aerosol cleaners, metal polishes, caustic or abrasive cleaners, or scourers to clean this appliance, as they will damage it. Many commercially available cleaning products and detergents contain solvents  that will damage your refrigerator. Damage to this product after delivery is not covered by your warranty. When cleaning, use only a soft cloth with an unscented mild soap and lukewarm water.

TROUBLESHOOTING

If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service.
You may locate the problem, sparing yourself from inconvenience, saving time and money.

problem solution
Refrigerator is not operating •Check that the power cord is plugged into the

power outlet properly and that the outlet is switched ‘ON’.
•Try running another appliance from the power outlet. If no power is coming from the outlet you may have blown a fuse or tripped a circuit of your household power supply.
•Try adjusting the temperature control to a slightly “colder” position.
•It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time after the appliance is switched on.
When there is refrigerator/ freezer noise| Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can provide a seemingly high level of sound which is quite normal. Normal operational sounds include:
•Occasional gurgling, similar to water boiling.
•Air flow noise (air circulates because of a small fan).
•A popping noise heard during automatic defrost.
•A clicking noise heard just before the compressor starts (this is just the automatic switching action of the temperature control, turning the compressor on or off).
Other strange sounds may mean that you need to check and take action. For example, noises may mean that:
•The cabinet is not level.
•The floor is uneven or weak.
•Bottles are badly placed and rattling.
•There are vibrations from an object on top of or behind or beside the refrigerator.
•The back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder just after the refrigerator starts operating.
If there are
odours inside the refrigerator| •The interior may need cleaning.
•Some foods produce odours.
•Some containers and wrapping can cause odours.
•Ask yourself if the odour started about the same time you started storing something unusual.
When the motor seems to run more than expected| Your new refrigerator has a large fridge and freezer section to keep cool. So it is normal to frequently hear the sound of the motor. However, to keep operation to a minimum check the following:
•Are doors kept open too long or too often?
•Are controls set too cold? See ‘Controlling the temperature’ on page 8.
•Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually mean a lot more work for your refrigerator.
•If the day is hot or the room is very warm, the refrigerator will need to run more than normal.
•The refrigerator will run more that normal just after you install it or when it has been turned off for a long time.
If the temperature in the refrigerator is too warm| •Check that the appliance has enough clearance at the sides, back and top. Refer to the installation instructions on page 6.
•Refer to ‘Controlling the temperature’ on page 8.
•You may have kept the door open too long or too frequently.
•Food containers or packaging may be holding a door open.
If the temperature in the refrigerator is too cold| •Refer to ‘Controlling the temperature’ on page 8.
•Increase the temperature to avoid high energy consumption.
If heavy frosting occurs in the freezer| Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the inside of the freezer. If a frost develops, remove it and take care to properly close the doors.
If water drips on the floor| The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or the drain tube may not be properly positioned to direct water into this tray. You may need to pull the refrigerator away from the wall to check the tray and tube.
Fridge does not exit vacation mode| Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.
If the doors will not close| •Check whether the top of the refrigerator is tilted back 10-15mm to allow the doors to self close.
•Check whether something is holding the door open.

If you still require service
If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest Electrolux approved Service Centre or the dealer you bought the refrigerator from. Be ready to quote the model number, 9-digit PNC and 8- digit serial number, which is stated on the label inside the refrigerator compartment.
This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document.
Please keep it with your proof of purchase documents in a safe place for future reference should you require service for your Appliance.

  1. In this warranty
    (a) ‘acceptable quality’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL;
    (b) ‘ACL’ means Trade Practices Amendment (Australian Consumer Law) Act (No.2) 2010;
    (c) ‘Appliance’ means any Electrolux product purchased by you accompanied by this document;
    (d) ‘ASC’ means Electrolux’ authorised serviced centres;
    (e) ‘Electrolux’ means Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot, NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited of 3-5 Niall Burgess Road, Mount Wellington, in  respect of Appliances purchased in New Zealand;
    (f) ‘major failure’ as referred to in clause 10 of this warranty has the same meaning referred to in the ACL and includes a situation when an Appliance cannot be repaired or it is uneconomic for Electrolux, at its discretion, to repair an Appliance during the Warranty Period;
    (g) ‘Warranty Period’ means:
    (i) where the Appliance is used for personal, domestic or household use (i.e. normal single family use) as set out in the instruction manual, the Appliance is warranted against manufacturing defects in Australia and New Zealand for 24 months and for the Appliance’s compressor, condenser, evaporator and drier, an additional 36 months parts only warranty applies, following the date of original purchase of the Appliance;
    (ii) where the Appliance is used for commercial purposes (including being used to directly assist a business or where the Appliance is used in a multi-family communal or share type environment), the Appliance will then be warranted against manufacturing defects in Australia for 3 months and in New Zealand for 3 months, following the date of original purchase of the Appliance.
    (h) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.

  2. This warranty only applies to Appliances purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) any non-excludable statutory warranties in Australia or New Zealand.

  3. During the Warranty Period Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective.  Electrolux or its ASC may use remanufactured parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.
    This warranty does not apply to light globes, batteries, filters or similar perishable parts.

  4. Parts and Appliances not supplied by Electrolux are not covered by this warranty.

  5. You will bear the cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. If you reside outside of the service area, you will bear the cost of:
    (a) travel of an authorised representative;
    (b) transportation and delivery of the Appliance to and from Electrolux or its ASC,
    In all instances, unless the Appliance is transported by Electrolux or an Electrolux authorised representative, the Appliance is transported at the owner’s cost and risk while in transit to and from Electrolux or its ASC.

  6. Proof of purchase is required before you can make a claim under this warranty.

  7. You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. Electrolux is not liable in the following situations (which are not exhaustive):
    (a) the Appliance is damaged by:
    (i) accident
    (ii) misuse or abuse, including failure to properly maintain or service
    (iii) normal wear and tear
    (iv) power surges, electrical storm damage or incorrect power supply
    (v) incomplete or improper installation
    (vi) incorrect, improper or inappropriate operation
    (vii) insect or vermin infestation
    (viii) failure to comply with any additional instructions supplied with the Appliance;
    (b) the Appliance is modified without authority from Electrolux in writing;
    (c) the Appliance’s serial number or warranty seal has been removed or defaced;
    (d) the Appliance was serviced or repaired by anyone other than Electrolux, an authorised repairer or ASC.

  8. This warranty, the contract to which it relates and the relationship between you and Electrolux are governed by the law applicable where the Appliance was purchased. Where the Appliance was purchased in New Zealand for business purposes the  Consumer Guarantee Act does not apply.

  9. To the extent permitted by law, Electrolux excludes all warranties and liabilities (other than as contained in this document) including liability for any loss or damage whether direct or indirect arising from your purchase, use or non use of the Appliance.

  10. For Appliances and services provided by Electrolux in Australia, the Appliances come with a guarantee by Electrolux that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for  compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure.
    The benefits to you given by this warranty are in addition to your other rights and remedies under a law in relation to the Appliances or services to which the warranty relates.

  11. At all times during the Warranty Period, Electrolux shall, at its discretion, determine whether repair, replacement or refund will apply if an Appliance has a valid warranty claim applicable to it.

  12. For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act.

  13. To enquire about claiming under this warranty, please follow these steps:
    (a) carefully check the operating instructions, user manual and the terms of this warranty;
    (b) have the model and serial number of the Appliance available;
    (c) have the proof of purchase (eg an invoice) available;
    (d) telephone the numbers shown below.

  14. You accept that if you make a warranty claim, Electrolux and its ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

Important Notice

FOR SERVICE
or to find the address of your nearest
state service centre in Australia
PlEASE CAll 13 13 49
For the cost of a local call (Australia only)
FOR SERVICE
or to find the address of your nearest
authorised service centre in New Zealand
FREE CAll 0800 10 66 10
(New Zealand only)
SERVICE AUSTRAlIA
ELECTROLUX HOME PRODUCTS| www.electrolux.com.au
SERVICE NEW ZEAlAND
ELECTROLUX HOME PRODUCTS
www.electrolux.co.nz | FOR SPARE PARTS
or to find the address of your nearest
state spare parts centre in Australia
PlEASE CAll 13 13 50
For the cost of a local call (Australia only)
FOR SPARE PARTS

or to find the address of your nearest state spare parts centre in New Zealand
FREE CAll 0800 10 66 20
(New Zealand only)
---|---|---

Electrolux Home products australia
telephone: 1300 363 640
fax: 1800 350 067
email: customercare@electrolux.com.au
web: www.electrolux.com.au
Electrolux Home products new Zealand
telephone: 09 573 2384
fax: 09 573 2221
email: customercare@electrolux.co.nz
web: www.electrolux.co.nz
The Thoughtful Design Innovator.
Do you remember the last time you opened a gift that made you say “Oh! How did you know? That’s exactly what I wanted!” That’s the kind of feeling that the designers at Electrolux seek to evoke in everyone who chooses or uses one of our products. We devote  time, knowledge, and a great deal of thought to anticipating and creating the kind of appliances that our customers really need and want.
This kind of thoughtful care means innovating with insight. Not design for design’s sake, but design for the user’s sake. For us, thoughtful design means making appliances easier to use and tasks more enjoyable to perform, freeing our customers to experience  that ultimate 21st century luxury, ease of mind. Our aim is to make this ease of mind more available to more people in more parts of their everyday lives, all over the world. So when we say we’re thinking of you, you know we mean just that.
The “Thinking of you” promise from Electrolux goes beyond meeting the needs of today’s consumers. It also means we’re committed to making appliances safe for the environment—now and for future generations.
Electrolux. Thinking of you.
Share more of our thinking at www.electrolux.com.au or www.electrolux.co.nz

p/no. 1461408
© 2013 Electrolux Home Products Pty Ltd
aBN 51 004 762 341
EmaN_Trio_mar13
https://manual-hub.com/

References

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