OPPO OnePlus 11 16GB RAM 256GB Smartphone User Guide
- June 16, 2024
- OPPO
Table of Contents
- OnePlus 11 16GB RAM 256GB Smartphone
- Product Information
- Product Usage Instructions
- FAQs
- About this Report
- About OPPO
- OPPO Products
- OnePlus Flagship Series
- Partners
- Sustainability Strategy
- Operations and Compliance
- Infrastructure
- Operations Layer Security
- CSA STAR Certification
- OPPO’s Information Security Framework
- Smart Health
- Green Operations
- Caring for Employees
- OPPO benefits
- About OPPO
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
OnePlus 11 16GB RAM 256GB Smartphone
Product Information
Specifications
- Product Name: OPPO Sustainability Report
- Year: 2022
- Contents:
- About this Report
- Message from the CEO
- Message from the COO
- About OPPO
- Appendix
About this Report
The OPPO Sustainability Report is an annual report released by Guangdong OPPO Mobile Telecommunications Corp., Ltd. It aims to provide information about the company’s sustainability management practices to the public. The report follows the disclosure principles of providing significant, measurable, balanced, and consistent information.
Reporting Standards
The report has been prepared in accordance with the Global Reporting Initiative (GRI) Standards and other international standards, including the United Nations Sustainable Development Goals, the United Nations Global Compact, and the ISO 26000 guidance on social responsibility.
Information Sources and Reliability
All the information used in this report is sourced from Guangdong OPPO Mobile Telecommunications Corp., Ltd. and its subsidiaries. The company’s management is responsible for ensuring the authenticity, accuracy, and integrity of the information included in the report.
Scope of the Report
This report primarily focuses on disclosing the philosophy, progress,
achievements, and future plans of Guangdong OPPO Mobile
Telecommunications Corp., Ltd. and its subsidiaries in terms of environment,
society, and governance (ESG). The information and data cover the time period
from January to December 2022, and relevant statistics and examples are
provided where applicable.
For the purpose of continuity and comparison, some data and information may include statistics from previous years or overseas sites of the company.
Unless otherwise specified, all policies, statements, and information in this report pertain to the operations within the business scope of Guangdong OPPO Mobile Telecommunications Corp., Ltd. and its subsidiaries. The reporting currency used is CNY (Chinese Yuan).
Terms of Reference
Throughout the report, the terms “OPPO,” “the Company,” and “we” refer to Guangdong OPPO Mobile Telecommunications Corp., Ltd. and its subsidiaries.
Product Usage Instructions
Sustainability Management
The Sustainability Management section of the report provides insights into OPPO’s sustainability strategy, stakeholder engagement practices, and materiality topics. It highlights how OPPO aims to integrate sustainability into its overall business operations.
Virtuous Innovation
The Virtuous Innovation section focuses on OPPO’s commitment to innovation and intellectual property protection. It also highlights OPPO’s efforts in promoting digital inclusion and smart health solutions.
Caring for Employees
The Caring for Employees section emphasizes OPPO’s dedication to protecting the rights and interests of its employees. It covers topics such as remuneration and benefits, training and development opportunities, and creating a positive working environment.
Operations and Compliance
The Operations and Compliance section addresses OPPO’s approach to business ethics and compliance. It also highlights OPPO’s efforts in data protection and privacy, as well as risk management practices.
Environmental Protection
The Environmental Protection section focuses on OPPO’s initiatives in combating climate change, implementing green operations, and developing green products.
Ecosystem Engagement
The Ecosystem Engagement section highlights OPPO’s commitment to sustainable procurement practices and its participation in community activities. It showcases OPPO’s contributions to society and its engagement with various stakeholders.
Appendix
The Appendix section provides additional information, including an Independent Assurance Report, GRI Standards Index, and reader feedback.
FAQs
Q: What is the purpose of the OPPO Sustainability Report?
A: The OPPO Sustainability Report aims to provide information about the company’s sustainability management practices to the public.
Q: What reporting standards are followed in the report?
A: The report follows the Global Reporting Initiative (GRI) Standards and other international standards, including the United Nations Sustainable Development Goals, the United Nations Global Compact, and the ISO 26000 guidance on social responsibility.
Q: Where does the information in the report come from?
A: All the information used in the report comes from Guangdong OPPO Mobile Telecommunications Corp., Ltd. and its subsidiaries.
Q: What is the scope of the report?
A: The report primarily focuses on disclosing OPPO’s sustainability practices and covers the time period from January to December 2022. It includes relevant statistics and examples where applicable.
Sustainability Report
2022
Contents
About this Report
03
Message from the CEO
04
Message from the COO
05
About OPPO
06
Appendix
Independent Assurance Report
65
GRI Standards Index
66
Reader Feedback
70
01
Sustainability Management
Sustainability Strategy
13
Stakeholder Engagement
15
Materiality Topics
16
03
Virtuous Innovation
Innovation and Intellectual
Property Protection
30
Digital Inclusion
33
Smart Health
35
05
Caring for Employees
Protection of Employee’s Rights and Interests 47
Remuneration and Benefits
49
Training and Development
51
Positive Working Environment
53
02
Operations and Compliance
Business Ethics and Compliance
18
Data Protection and Privacy
21
Risk Management
25
04
Environmental Protection
Combating Climate Change
38
Green Operations
42
Green Products
44
06
Ecosystem Engagement
Sustainable Procurement
58
Community Participation
and Contribution
61
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
About this Report
This is the third annual sustainability report released by Guangdong OPPO Mobile Telecommunications. OPPO discloses information about sustainability management to the public every year, applying the disclosure principles of significant, measurable, balanced, and consistent information.
Reporting Standards
This report has been prepared with reference to the Global Reporting
Initiative (GRI) Standards and other international standards including United
Nations Sustainable Development Goals, the United Nations Global Compact, and
the ISO 26000 guidance on social responsibility.
This report was compiled by identifying important stakeholders, laying out and
analyzing critical sustainability topics, defining the scope of reporting, and
collecting, compiling, organizing, and reviewing relevant documents.
Information Sources and Reliability
All the information used in this report comes from Guangdong OPPO Mobile
Telecommunications Corp., Ltd. and its subsidiaries. The management of the
Company are responsible for the authenticity, accuracy, and integrity of the
information in this report.
Scope of the Report
This report mainly discloses the philosophy, significant progress,
achievements, and future plans of Guangdong OPPO Mobile Telecommunications
Corp., Ltd. and its subsidiaries in terms of environment, society and
governance (ESG). The information and data in this report cover the time
period from January to December 2022 and the specific times of relevant
statistics and examples have been indicated.
For the sake of continuity and comparison, some data and information include
statistics from previous years or our overseas sites.
Unless otherwise specified for certain materials, all policies, statements,
and information in this report refer to operations within the scope of
business of Guangdong OPPO Mobile Telecommunications Corp., Ltd. and its
subsidiaries.
Unless otherwise specified, the CNY is the reporting currency.
Terms of Reference
For ease of presentation and reading, “OPPO”, “the Company”, and “we” all
refer to Guangdong OPPO Mobile Telecommunications Corp., Ltd. and its
subsidiaries.
“OnePlus” refers to OnePlus Technology (Shenzhen) Co., Ltd. which was
integrated into OPPO in June 2021 and has become a brand under OPPO.
External Verification
OPPO has appointed Bureau Veritas Certification (Beijing) Co., Ltd. (Bureau
Veritas) to provide us with assurance sevices. Bureau Veritas has verified the
reliability of the content and data presented in this report. Bureau Veritas’s
assurance statement can be found on page 65.
Availability
To obtain an e-copy of this report, please visit:
www.oppo.com/en/
03 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Message from the CEO: Inspiration Ahead with Virtuous Innovation
Technologies have completely transformed the way people live, travel, and work
in an era of rapid change. Nowadays, the development of mobile communication
technology has accelerated the digital transformation of various industries.
These technological advancements not only bring convenience to our lives, but
also make us value technological innovation even more.
A futuristic and smart life is unfolding before our eyes. The development of
key technologies, including perception, interconnection, integrated computing,
and artificial intelligence are expected to grow by tenfold in the next
decade. What lies ahead is a new era of Internet of experience, where
technology leaps, reality and virtuality are mixed, and intelligence is
integrated everywhere with everything. In this era of challenges and
opportunities, OPPO will focus on four smart life scenarios – smart
entertainment, smart productivity, smart health, and smart learning, to users
with ultimate experience with virtuous innovations and technologies.
While technology advances forward, the world is also facing the challenges of
climate change. Low-carbon practices and sustainable development has become a
global consensus. 2022 marked the milestone of our transition to low-carbon
development via a top-down approach. We have laid out a strategic roadmap to
minimize OPPO’s carbon footprint and pledged to reach carbon neutrality across
our operations by 2050.
moving forward regardless of the difficulties. “Inspiration Ahead” is not only
how we’ve arrived here but also how we’re going to continue forward.
Over the past year, we’ve demonstrated the brand proposition “Inspiration
Ahead” with our actions. In 2022, OPPO Research Institute initiated the
“Inspiration Challenge” , aiming to call for proposals under the theme
“Virtuous Innovation” and empower technology entrepreneurs and professionals.
Through the joint efforts, we hope to bring innovative solutions around
accessibility and digital health to life and thereby create a better future
for all. OPPO wishes to inspire more people with shared goals to join us, just
like our proposition, “Inspiration Ahead”.
Through our mission of “Technology for mankind, kindness for the world”, we
strongly believe that technological innovations should always aim to create
better products to provide a better intelligent life for global users.
Technology shows its value when it truly benefits people. This is how OPPO
views professional technology and also a long-term commitment.
Inspiration Ahead reveals our attitude, and Virtuous Innovation marks our
pursuit. OPPO is looking forward to moving forward with more partners to build
a brighter future.
In 2021, we announced OPPO’s new brand proposition “Inspiration Ahead” in hopes of communicating with users around the world with a fresh approach, when all of us are facing both new challenges and opportunities. This proposition stems from OPPO’s “Benfen” values: doing the right things in the right ways, and
Tony Chen
Founder / President / CEO of OPPO
04 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Message from the COO: Keep Resilient Growth to Promote Sustainability
In 2022, the industry environment has been beset by uncertainties due to the
pandemic. Despite the challenges, OPPO has maintained steady operations,
provided innovative products and outstanding services to our customers,
demonstrating our unwavering resilience and commitment to social
responsibilities. Regardless of the external factors, OPPO consistently
regards sustainable development as one of our crucial strategic priorities and
is devoted
to promoting sustainability across all aspects within the company.
We are committed to operating in compliance with laws and regulations. Not
only do we keep adhering to strict business ethics, laws, and regulations as
fundamental principles of our business operation, but also we require all of
our employees to abide by the company’s Code of Conduct. OPPO launched an
official legal compliance website in 2022, where anyone from any corner of the
world can make a report or submit their feedback. We humbly accept guidance
and suggestions from both internal and external sources.
We firmly insist on technological innovation. Over the years, OPPO has
constantly invested in and made breakthroughs in fields such as 5G/6G
communication, imaging, fast charging, AI, etc. As of the end of 2022, the
number of OPPO’s global patent applications exceeded 88,000, with utility
patents accounting for 90% of the total.
Aligned with our mission “Technology for mankind, Kindness for the World”,
OPPO is not only dedicated to technological innovation but also to digital
inclusiveness. This includes our efforts in promoting accessibility for the
disabled and senior-friendly designs, to create value for the whole society.
OPPO believes we should bring the benefits to users, and leave all the
complexity to us.
We are actively reducing our carbon emission from operations. To support the
climate goals of the Paris Agreement, we established a “Carbon Neutrality
Working Tem” responsible for driving the implementation of the company’s low-
carbon strategies. In 2022, we fleshed out OPPO’s low-carbon development goals
and roadmap, pledging to achieving carbon neutrality in our operations by
2050. For our products, OPPO practices sustainable development by using eco-
friendly packaging materials, reducing material waste from sources, and
promoting electronic wastes recycling. As for green operations, we focus on
improving energy efficiency and switching over to renewable energies. OPPO is
also exploring the integration of digital technologies with traditional
industries by developing a carbon emission data platform, to analyze the data
of carbon emission from OPPO’s self-build clouds services and servers
worldwide. Thanks to the platform, OPPO can quantify carbon footprints and
issue carbon emission bills to OPPO cloud service users.
We stand firmly on our human-centric approach and truly care about the well-
being and growth of our employees. As a member of the United Nations Global
Compact, OPPO places great emphasis on safeguarding employee rights, offering
a competitive salary and a comfortable working environment for employees.
Moreover, we promote talent development and personal growth through corporate
training programs. A total of 24.6 million yuan was invested in corporate
training in 2022; on average, each employee spent 26.5 hours on training.
We are devoted to building a responsible supply chain, moving forward with
suppliers to contribute to the sustainability of our industry and society
together. We continue to provide training for our suppliers to empower and
enhance their development capabilities.
We also understand our role as global corporate citizen and make long-term
investment on corporate social responsibility. In May 2022, OPPO launched its
first “Inspiration Challenge”, aiming to call for innovative technological
solutions that target “Accessible Technologies” and “Digital Health” from
technology professionals and entrepreneurs. The Inspiration Challenge will
continue to provide more innovative solutions to the social issues.
It is OPPO’s corporate vision to become a healthier and more sustainable
company. Keeping this in mind, we will continue to innovate and practice
sustainable development, moving forward with greater resilience and certainty.
Mac Zeng
Senior Vice President/ COO of OPPO
05 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
About OPPO
OPPO was established in 2004 and is based in Dongguan, China. From the start,
the company has been dedicated to the user experience, and continued to
explore and create more possibilities for users in the era Internet of
Experience through the experience of outstanding flagship products,
intelligent terminal devices, and innovative professional technology.
After 18 years, OPPO has grown into a global tech company that holds its own
ecosystem, with research and exploration into core business areas such as
5G/6G communications, charging, photographing, health, AI, and virtual and
augmented reality. As of December 31, 2022, OPPO has submitted over 88,000
patent applications (more than 80,000 for invention patents, accounting for
90%) worldwide, and has been granted more than 44,000 patents. Our inventions
are concentrated in four fields of smart lifestyles: smart entertainment,
smart production, smart learning,
and smart healthcare. Today OPPO brings innovative technologies and products
to customers around the world, including smartphones like the Find and the
Reno series, ColorOS operating system, and online services like OPPO Cloud and
OPPO+.
OPPO began to expand globally in 2008, and has long insisted on
internationalization of its brand and localization of its operation. It has
strategic partnerships with more than 80 major operators around the world, and
with more than 40 of them in 5G. OPPO products and services can be found in
over 290,000 retail stores in over 60 countries on six continents. Over 36,000
OPPO colleagues are working together to serve people worldwide for creating a
better life.
2022 marked OPPO’s second year as the fourth largest phone manufacturer in the
world. International shipment accounted for 55% of
its total shipment. According to IDC, a leading global market data
organization, for H1 2022, OPPO is the second biggest player of folding phones
in China.
OPPO’s mission is “Technology for Mankind, Kindness for the World”. We are
committed to solving the complexities of technology ourselves, so that we can
give the benefits and kindness of technology to our users. Its brand
proposition of Inspiration Ahead, and its vision of striving to be a
sustainable company that contributes to a better world are turned into reality
through its expertise and through the professional and trusworthy users
experience in its products, technologies, and services.
88000+ 36,000+ 80+
60+
40+
55%+
patent applications worldwide
employees
major operators around the world
countries and regions
major operators in 5G
International shipment accounted
06 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Milestone
2004 to 2008
Media Players
2008 to 2011
Feature Phones
2004 OPPO was founded in China.
2005 OPPO launched its first MP3 player, a well-crafted design.
2008 The Smiley Face was OPPO’s first phone.
2009 First entry into global market with expansion into Thailand.
2011 to 2018
Smart Devices
2012 OPPO launched the Finder, the world’s thinnest smartphone at just 6.65
mm. 2014 OPPO launched VOOC Flash technology, leading a revolution and
popularity in phone charging. 2016 OPPO hit NO.1 market share in the China
phone market, no. 4 shipment in the global market.
2019 to present
Internet of Experience
2020 Launch of the OPPO X 2021 rollable concept phone. Revealed new mission:
Technology for Mankind, Kindness for the World. Three major concept products:
OPPO X 2021 rollable concept phone, OPPO AR Glass 2021, and OPPO CybeReal AR
application.
2021 Global flagship smartphone brand OnePlus was officially integrated into
OPPO and became a brand under OPPO. Form factor breakthrough with the first
flagship foldable phone, the Find N.
2022 Launched the new flagship foldable phones the Find N2 and the Find N2
Flip, bringing foldables to our everyday lives. Launched new flagship
smartphone OPPO Find X5 series. Promoting smart lifestyles with OPPO Air Glass
2, first health concept product OHealth H1, and the OPPO Pad tablet. Launched
smart multi-device systems Pantanal and AndesBrain. Launched the OPPO
Inspiration Challenge project.
07 Sustainability Report 2022
OPPO Products
Smartphone Products
Find N Series
Find X Series
IoT Products
Audio
Smart TV
Pad
Reno Series
A Series
K Series
Wearables
Accessories
OPPO provides smart, convenient digital lifestyle products and services for global users in the Internet of Experience.
Concept Products
OnePlus was founded in 2013 as a global phone brand that
focuses on making high-end flagshipproducts. OnePlus has entered into the
markets of over 50 countries and regions.
Aligned with its philosophy of “Never Settle”, OnePlus has
always been developing quality devices and software to provide
users with the ultimate “burdenless” As of December 2022, OnePlus has
accumulated over 30 million overseas community users from 196 countries and
regions, including a large number of senior engineers and tech enthusiasts.
OnePlus Flagship Series
OPPO X 2021
OnePlus Nord Series
OnePlus Audio
Software
OPPO AR Glass
ColorOS
OPPO ColorOS includes a full suite of system apps to provide a smart and
efficient experience to hundreds of millions of users around the globe.
OPPO Air Glass
OnePlus Wearables
OnePlus TV Y Series
OnePlus TV
08 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Recognition and Awards
OPPO is increasingly well-regarded for its operations, technological
innovations, and design. We have received acclaim from users, the media, and
the industry. Some of the awards received in the current reporting period are
listed below.
Corporate and Brand:
ESG Innovator at Harvard Business Review China’s 2022 New Growth summit Ranked
NO.6 in Kaidu Brand Z Top Chinese Global Brand Builders 2022 Named Top Brand
by Consumer New Zealand OPPO Inspiration Challenge received an Impact Award at
BEYOND Expo 2022.
Products, Design, Technology:
The OPPO Find N received a GLOMO Award for Disruptive Device Innovation
OPPO Find N scored two wins at the iF Design Awards for product design and
user experience.
The OPPO Find N2 was recognized at the People.cn’s 19th annual product awards
iF Design Awards for the OPPO Find X5, OPPO 5G CPE T2, OPPO Air Glass, and
OPPO O Relax
Red Dot Award design awards for four features of ColorOS 12: the OPPO SANS
Fonts, O Relax-Cities, OMOJI, and the Two-Finger Split Screen function
OPPO SUPERVOOC flash charge technology received a Consumer Tech Innovation
Award at BEYOND Expo 2022
At the Computer Vision and Pattern Recognition Conference (CVPR) 2022, OPPO
won eight prizes, including the neural architecture search (NAS), temporal
action localization, and large-scale video object segmentation challenges
OPPO Cloud Intelligent Engine for Green AI and OPPO Family Space Health
Manager were awarded the showcase of the China Computer Federation’s Tech for
Good of the year
09 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Partners
Sports Partnerships
OPPO is an official partner of UEFA, and the first Chinese smartphone brand to
sponsor UEFA’s premier club competition, the UEFA Champions League.
The Find N2 seriesofficial smartphone of the UEFA Champions League, will help
fans around the world to witness, hear, and share inspiring moments on and off
the pitch.
OPPO is the only phone partner of the Wimbledon and Roland Garros tournaments.
OPPO has partnered with these leading tournaments for the past four years,
serving audiences immersive experience with leading technology.
OPPO launched the Inspirational Light campaign globally during Roland Garros
tournament 2022, and joingtly presented the Breakthrough Inspiration Award
with Wimbledon for 3 years.
Co-branding
With Danish audio specialist Dynaudio, we created the 2nd gen SuperDBEE
coaxial dual driver system for the OPPO Enco X2 earbuds. For their studio-
grade sound quality, they were named buds of the year by EISA – the only TWS
headphones to receive this award.
10 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Partnerships with Universities
Peking University Health Science Center
Joint Innovation Lab for Smart Health, researching cardiology, psychology,
sports medicine, and healthy lifestyles.
China Academy of Art
Renovators Emerging Artists Project, supporting artists who work with
technology.
Beijing Sport University
Beijing Sport University-OPPO Sport and Health Lab, training skilled
researchers and researching technologies in sports and health.
Xidian University
Xidian University-OPPO Joint Antenna Lab, training the future leaders in
device antennas.
Partnerships
Association Members
Tsinghua University
Tsinghua University-OPPO Joint Research Center for Future Device Technology.
China Association of Technology Entrepreneurs
OPPO Inspiration Challenge 2022
Zhejiang University
Zhejiang University-OPPO Joint Innovation Center Color Lab.
Accessibility Research Association
OPPO Inspiration Challenge 2022, OPPO Design for Accessibility Project
Royal College of Art (London)
Providing courses and collaborations with students.
National Geographic Society
Endangered Colour campaign, supporting wildlife conservation.
United Nations Global Compact (UNGC)
Fast IDentity Online Alliance (FIDO)
Open 3D Foundation (O3DF)
China Accessibility Product Alliance (CAPA)
China Computer Federation (CCF)
Institute of Electrical and Electronics Engineers (IEEE)
Cloud Security Alliance (CSA)
China Enterprise Anti-Fraud Alliance
Trust and Integrity Enterprise Alliance
11 Sustainability Report 2022
Sustainability Management
OPPO believes that the truest form of sustainability is leveraging a company’s
core competencies to create value for stakeholders. In this spirit, OPPO has
been exploring the best way to realize our mission of “Technology for Mankind,
Kindness for the World”. We need to find the right fit between the needs of
our stakeholders and the ways in which the company functions, and
sustainability is a critical channel for integrating the two. We hope that by
bringing them together, we will enable technology to create real value for
mankind.
12 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Sustainability Strategy
Inspired by our mission of “Technology for Mankind, Kindness for the World”, we have developed the OPPO sustainability strategy with reference to the UN Sustainable Development Goals (SDGs). This strategy has us embracing our social responsibility and building a healthy, sustainable ecosystem through action in five areas: operations and compliance, environmental protection, caring for employees, virtuous innovation, and ecosystem engagement. In order to support the objectives in the OPPO sustainability strategy, the company established the Sustainability Management Committee, headed by Mr. Neo Guo, vice president of OPPO, who is also in charge of Resources and Procurement Business Unit. The committee members include senior managers from, Law and Compliance, Quality Management, Human Resource, Procurement, etc. The committee meets quarterly to discuss and set sustainability policy. Each function will assign dedicated members responsible for detailing and implementing the sustainability strategy.
Operations and Compliance
Build a compliant and harmonious operational environment to facilitate the
healthy and sustainable development of the business
Environmental Protection
Build a green and
low-carbon business operation model to create an environmentally-friendly
value chain
Ecosystem Engagement
Carry out interactions among
core stakeholders to promote the
eco-integration and common
development
Technology for Mankind,
Kindness for the World
Building a healthy and long-term
sustainable development ecosystem
Virtuous Innovation
Provide more users with digital convenience
through technological innovation
OPPO Sustainability Strategy
Caring for Employees
Establish and implement labor standards to build a healthy and
harmonious work environment
13 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Major progess in these five areas in 2022
Sustainability Strategy
Operations and compliance
SDG Relevance
Environmental protection
Caring for employees
Virtuous innovation
Ecosystem engagement
Major Progress
100%
100% of our employees have been communicated and trained for the Code of Business Conduct and Compliance Red Lines
2050
OPPO pledges carbon neutrality across operations by 2050
314563.82tCO2e
Total GHG emissions
(Scope 1 and 2) of OPPO global operations in 2022
100% 100% of our employees have signed the Integrity Pledge
100% 100% in compliance with pollutant discharge standards
195tons
195 tons of devices recycled by the OPPO Trade-in program
24.6 million
invested in employee training
(CNY)
100%
100% of employees are coverd by training
0
No serious work-related injuries, deaths, or occupational diseases
26.5hours
average training hours per employee
100% 100% of OPPO employees with formal contract and social insurance contributions
88,000+
As of 2022, OPPO’s global patent applications exceeded 88,000, with more than 44,000 patents granted worldwide
90% Proportion of invention patent applications
100%
100% of suppliers commit to our CSR standards
100%
100% of suppliers commit to zero use of conflict minerals
91% 91% of suppliers on which OPPO conducted CSR audits onsite
14 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Stakeholder Engagement
We value open dialogue with all our stakeholders so that we can understand
their concerns through various channels, and improve our management and
practices on an ongoing basis.
Stakeholders
Major Concerns
Shareholders and investors
Customers and consumers
Employees
Suppliers
Government and regulators
Communities
NGOs & industry organizations
Communication Channels
15 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Materiality Topics
Based on the GRI Standards and the ISO 26000:2010 Guidelines on Corporate Social Responsibility, as well as the analysis on corporate strategy and public opinions, OPPO identified a group of sustainability topics that are most relevant to our business, and then conducted a materiality analysis among internal and external stakeholders to identify the sustainability topics that are important to our stakeholders, and produced a materiality matrix. It was based on the materiality matrix and the experts review to determine the key topics to be disclosed in this report.
After a comprehensive analysis and prioritization, our material topics shown
in the matrix include: data protection and privacy, business ethics and
compliance, product lifecycle management, protection of employee rights and
interests, occupational health and safety, combating climate
High
change, innovation and IPR, sustainable procurement, etc. OPPO actively managed each of these key topics to improve our performance. This report disclosed relevant data for 2022 to communicate with our stakeholders and as part of our ongoing improvements in sustainability.
Environmental topics
Economic topics
Social topics
Benchmark study against policies, laws, and regulations
Fundamental analysis of OPPO
Benchmark study against the industry’s best practices
Analysis of public opinions towards OPPO
OPPO sustainability topics database
Survey among external stakeholders
Survey among internal stakeholders
OPPO material topics database
Identification process of key sustainability topics
Importance to stakeholders
Data protection and privacy
Work-life balance Air pollutant
Risk management Innovation and IPR
Waste management
Employee training and development
Occupational health and safety
Protection of employees’
rights and interests
Business ethics and compliance
Product lifecycle
Remuneration and benefits
management
Biodiversity
Sustainable procurement Digital inclusion
Community participation and contribution
Sustainability management Environmental impact management
Water resources
Combating climate change
Supplier collaboration and empowerment
Low importance low
Medium importance
Importance to OPPO’s business
High importance
OPPO Sustainability Material Topics Matrix
High
16 Sustainability Report 2022
Operations and Compliance
For many years, OPPO has maintained a business philosophy of altruistic and
win-win in relationships, and this philosophy has earned our positive
reputation across the industry. We do business in the spirit of mutual trust
and good faith and aim to facilitate the healthy and sustainable development
of our own company by building a business environment of cooperation and
compliance.
17 Sustainability Report 2022
About this Report
Executive Letters
About OPPO
Sustainability Management
Operations and Compliance
Virtuous Innovation
Environmental Protection
Caring for Employees
Ecosystem Engagement
Appendix
Business Ethics and Compliance
Compliance with the law and business ethics has always been a part of OPPO’s
core value of Benfen, and the bedrock of our operations. However, the past few
years have seen turmoil in the international markets and business environment,
and compliance regulations have become both stricter and more complex. It
takes dedicated compliance management systems and sustained improvement to
ensure that all of our business activities comply fully with the law. OPPO now
operates in over 60 countries and regions around the world, and in every one
of those regions, we apply comprehensive compliance management. This is both
an expression of our Benfen philosophy, and our social responsibility as a
member of and contributor to the local community.
Commitment to the United Nations Global Compact
The United Nations Global Compact is a global voluntary initiative of the
United Nations to encourage businesses and organizations around the world to
do what they can in their business activities to abide by, support, and
implement ten principles relating to human rights, labor, the environment and
anti-corruption, in support of achieving the United Nations Sustainable
Development Goals (SDGs). OPPO endorses the UN Global Compact and is committed
to supporting the Ten Principles. We work to incorporate them into our
sustainability strategy, culture, and day-to-day operations, as part of our
efforts to realize the SDGs.
Code of Business Conduct
OPPO is committed to a culture of integrity, Benfen, and responsibility. The
Company has published a Code of Business Conduct and Compliance Red Lines
which reflects the expected behavioural standards for all employees. We strive
to continuously enhance the compliance awareness of our employees through
ongoing training and effective communication to hold employees accountable to
following all rules and regulations and to doing what is right. We also
maintain open communication with our partners, regulators, and stakeholders,
and proactively work with them to build mutual understanding and trust.
OPPO’s Code of Business Conduct outlines the behavioral and ethical standards
that all OPPO employees should follow during business activities. It includes
the fundamental principles and requirements for internal activities, as well
as activities involving external partners and the public. It represents OPPO’s
commitment to compliance with the law and regulations and business ethics. By
far, 100% of OPPO employees in key positions have signed a commitment to our
Code of Business Conduct, which includes taking a test to ensure full
understanding. We have alsocommunicated the Code to over 100 of our
distributors and other business partners around the globe.
Compliance Red Lines specifies the minimum standards which employees must meet
in global business, and requires employees to understand and comply with
applicable laws and regulations to prevent compliance risks. We have zero
tolerance for breaches of compliance red lines, and maintain a policy of zero
incidents of major compliance violation as the bottom-line requirement for all
of our business operations, which has been incorporated into the key
performance indicator of all business units, and no operation can be approved
if it is shown to breach compliance rules.
Percentage of employees who have been communicated and trained for the Code of
Business Conduct and Compliance Red Lines:
100%
Percentage of employees in key positions who have signed a commitment to
compliance:
100%
18 Sustainability Report 2022
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About OPPO
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Virtuous Innovation
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Caring for Employees
Ecosystem Engagement
Appendix
Compliance Management
In line with industry standards and best practices, OPPO has developed a comprehensive compliance management system that reflects the needs of our business and our users. We focus on key issues, key operations, and key personnel, and effectively combat compliance risks by constantly adjusting and improving our compliance processes and organization.
OPPO attaches great importance to build a culture of compliance. Ongoing
compliance training and guidance encourage compliance
awareness and competence among our staff. In 2022, we organized 90 online/in-
person training sessions on compliance, and 12 communication and training
sessions on compliance for senior management.
OPPO has established the Compliance and Risk Management Committee to
coordinate and oversee all compliance and risk activities across the
organization. For key compliance fields such as anti-bribery, anti-trust,
trade secrets, export and sanctions compliance, and data privacy, OPPO
has developed policies and guidelines according to applicable laws and
regulations and business scenarios, and incorporated control measures into our
business activities and processes to ensure compliance. The Company also
continuously optimizes its management through root cause analysis and targeted
corrective action.
Infrastructure
TraininOgr&gaCnuizltautrioen & PlatfToormols
Processes Policies
Online/in-person compliance training sessions:
90
Communication and training sessions on compliance for senior management:
12
OPPO encourages all employees, partners, and other stakeholders to report any
non-compliant conduct. In October 2022, the OPPO legal and compliance website
went online, including a section for public comments and compliance
complaints. By the end of 2022, over 70 comments and complaints had been
received and handled. The Legal and Compliance Center completed the reviews
and follow-up actions.
Advice and Misconduct Reporting: https://www.oppo.com/en/legal/form/
Certification & Continuous Improvement Reporting and Investigation Supervision and Audit Risk Management Risk Assessment
Data and Privacy Compliance
Export and Sanctions Compliance
Trade Secrets Compliance
Anti-bribery Compliance Antitrust Compliance and
Competition Law Financial Compliance (Anti-money Laundering) Other (IP, labor,
visas, etc.)
OPPO handles all reports sensitively. The personal information of anyone who
submits a report will be kept confidential, except as required by law. We
strictly forbid any direct or indirect attacks or reprisals against a
whistleblower. There are also separate channels for reporting issues through
HR, the Information Security Department and the Audit Department. They each
have dedicated lines of communication with the Legal and Compliance Center to
ensure that reports from employees and partners are dealt with effectively by
the appropriate team.
Management Mechanism
OPPO’s compliance management systems
Anti-Bribery and Anti-Corruption
OPPO has zero tolerance for any form of bribery or corruption. We have
committed to conducting ourselves with fairness, integrity, and transparency
at all times, and we apply effective anti-bribery and anti-corruption controls
in all of our global operations. Our anti-bribery management systems comply
with the international standard ISO 37001:2016. We are strengthening the
“three lines of defense” (prevention-internal control-audit) through a culture
of integrity, internal controls, internal audit and supervision, and IT
techniques, to offer powerful control and penalize any corrupt conduct.
OPPO recognizes the importance of anti-bribery/anti-corruption systems, and
has developed policies and procedures including our Code of Business Conduct,
Integrity Policy, Anti-Bribery Compliance Manual, and Conflict of Interest
Policy. These policies explicitly forbid any form of bribery, graft,
corruption, or fraud, and provide comprehensive guidance on compliance for all
employees.
OPPO has created an Integrity Supervision Committee, and a monitoring team
within the Audit Department, with responsibility for end-to-end integrity
systems, including requiring employees to sign an integrity pledge, reporting
of conflicts of interest, anti-corruption training and information, monitoring
and audit, investigation of corruption issues, and raising awareness of past
cases and their consequences.
OPPO invests in building a culture of integrity. All employees are required to
sign an Integrity Pledge when they join the company, promising to comply with
OPPO’s anti-corruption policies. Our internal learning platform (HiO) has a
series of online training materials, enabling staff to quickly and easily
access and understand these policies. The Compamy also hosted a variety of
activities in the Intergrity Awareness Month, including awareness messages,
vedios, quizzes, talks, and discussions, which aims to help employees
understand the gravity of noncompliance, stay within the rules, andconduct
business with integrity. In addition, we also request our suppliers to sign an
Integrity Agreement and to commit to compliance with the OPPO Supplier CSR
Code of Conduc before getting started with the business relationship.
19 Sustainability Report 2022
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Appendix
Employees have received anti-corruption training:
Employees have signed our Integrity Pledge:
Anticompetitive Practices and Fair Competitaion
Export and Sanctions Compliance
100%
100%
In the event of any violations, OPPO encourages employees and partners to report it immediately through the channel indicated in the OPPO website, the partner Anti-corruption Agreement, and our public noticeboards. Information about whistleblowers is kept strictly confidential, and any form of attack or retaliation is strictly forbidden.
OPPO is committed to equitable, fair, and positive participation in
competitive markets. We hold ourselves to the highest moral standards
when dealing with our competitors, and forbid any conduct that might damage
the fair market environment, including anticompetitive agreements, deliberate
reputational damage of competitors, commercial bribery, or infringement of
trade secrets. Anticompetitive and
monopolistic practices threaten our sustainable growth, and are contrary
to OPPO’s core value of Benfen. We have always operated, and will
always operate, in compliance with the law and with the highest ethical
standards.
Reporting Hotlines
Email: [email protected] Phone: +86) 18926899110 Mailing address: Supervision
Team of Audit Department, No. 18 Haibin Road, Wusha, Chang’an Town, Dongguan,
Guangdong 523860, China
To help maintain a positive and competitive business environment within our industry, we are constantly updating and improving our practices in key regions and market segments. This includes building awareness among our employees; building compliance control points into business processes; providing standardized templates and language for official statements; etc. We also actively help our key partners to improve compliance by providing toolkits, assisting them in conducting antitrust self-inspections, and offering compliance training to help our business partners predict anti-trust risks, and build our brands together in a healthy way.
OPPO is committed to complying with all applicable laws and regulations
relating to export controls or sanctions. We continuously invest resources
into compliance to safeguard the company’s globalization strategy.
In 2022, the uncertainty and complexity of global trade continued to increase.
In response, we maintained our policy of active compliance, identifying and
forestalling potential risks in the course of operations, and mitigating the
uncertainty of the global environment with the certainty of legal compliance.
We carried out comprehensive risk assessments in key areas, then developed
compliance guidance, and adapted our IT tools to impose controls targeted at
specific risks. Training and awareness messaging also helped to communicate
compliance requirements to every employee. As well as these preventive
measures, we also carried out targeted checks and process improvements on key
fields. We will continue to monitor legal changes in the global markets, and
ensure that our export control and sanctions practices remain up to date. By
preventing compliance risks before they emerge, we can support long-term and
healthy growth for this company.
We are also scrupulous about protecting our own trade secrets and
information belonging to third parties. In 2022 we were able to prevent more
than 60 potential data breaches. OPPO’s Benfen values inspire us to maintain
compliance and integrity, and to continuously develop our ability to protect
trade secrets.
As a member of the China Enterprise Anti-fraud Alliance (CEAFA),
OPPO attended a national conference on risk control and anti-fraud
investigation in September 2022.
Training sessions on anticompetitive practices:
13
Awareness activities on anticompetitive practices:
12
20 Sustainability Report 2022
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Appendix
Data Protection and Privacy
The protection of our users’ privacy and personal data is extremely
important to OPPO. We comply strictly with global laws and regulations,
including the EU’s General Data Protection Regulation (GDPR). However, our
philosophy is not to act because the law requires it, but because we put
ourselves in the position of our users and think about their needs. We apply
the principle of respect for our users’ data and privacy from the earliest
stages of product design and embed privacy protection into every phase of
processes that use personal data. Only products and services
that are secure and trustworthy can be rolled out to our users.
Data security and privacy protection
system
Requirement
Security requirement analysis
Product design principals for privacy
Secure coding specification
Safety testing specification
Design
Security and privacy compliance review
R & D
Source scan Third-party components
vulnerability scanning
Testing
IAST Testing Security and privacy compliance testing
Product launch specification
Launch
Unified Launch Process
Business operation specification
Operation
Emergency response User response
Data Protection Framework
OPPO’s Security and Compliance Committee has overall oversight for security in
the development of new products and services. Its sub-committees include the
Data and Privacy Compliance Sub-committee, the Security and Data Protection
Sub-committee of Internet Services, etc. The committee has developed a “Three
Lines of Defense” model to ensure the protection of data and privacy. The Data
and Privacy Compliance Sub-committee is responsible for developing and
maintaining the OPPO cyber security and privacy compliance framework,
developing our compliance roadmap, creating and interpreting compliance
standards, monitoring their implementation, and conducting audits.
OPPO integrates security and privacy protection into the life cycle of product development
First Line of Defense
Comprised of security privacy compliance representatives/security engineers
from business units
Reports to business unit leaders and the Security Compliance Committee
Responsible for the execution of product security and privacy policies and
controls, and performing self-inspection, self-correction, etc.
Second Line of Defense
Specialized security and privacy departments
Reports to the Security Compliance Committee
Provides the policies, frameworks, tools, techniques and support to enable
data and privacy compliance to be managed in the first line, promoting the
implementation of product security and privacy policies.
Third Line of Defense
Audit department
Reports to the Security Compliance Committee
Audits on the effectiveness of the security and privacy framework and policies
implementation, identifies improvement opportunities.
Three lines of defense model for data protection and privacy
21 Sustainability Report 2022
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Appendix
OPPO has always been dedicated to protecting the personal data and rights of our users. The Company has created comprehensive systems for data security across the full data lifecycle, which are implemented by business side teams working in close partnership with the security team. Data is first classified by security level; for each stage in the data lifecycle, security requirements are fully specified; security compliance is then assessed through security testing and internal/external audits. In 2022, no data security complaints against OPPO were corroborated, and we experienced zero confirmed data leaks.
OPPO data security technology is based on six defensive systems. It
deploys AI and big data to deliver smart, proactive data security, with
security processes embedded throughout the product lifecycle. These
technologies provide powerful protection to the products, and give our users
trustworthy online products and services. Together, they guarantee the
security of users’ personal data.
Data security Reliable, trusted, intelligent
Smart Brain
Security AI Big data
Security intelligence center
Security & Privacy Testing Systems
Privacy & Security
Privacy Impact Assessments (PIA) Security Testing for self-developed apps
Security and Privacy Tests for 3rd party apps
Privacy Technologies
Data Desensitization Differential Privacy Federated Learning Secure Multi- party Computation
Fundamental Security
Network Layer Security
Dynamic Firewall Traffic Analytics DDOS Protection
Access Layer Security
WAF CC Defense
Host Layer Security
Mobile Device Security
Situational Awareness Image Scanning
HIDS
Mobile Security SDK Code Hardening
Operations Layer Security
Operations Risk Control CAPTCHA
Data Layer Security
Key services Encryption/decryption Data security governance platform
Security operations
Security overview
Security Operation Center (SOC)
Security Response Center (SRC)
DevSecOps
Security audits
OPPO defensive technologies for data security
22 Sustainability Report 2022
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Appendix
Privacy and Security Successes
Security and Privacy Certifications
OPPO continues to expand our strategic partnership with authoritative
certification authorities in Europe and North America such as ePrivacy,
TrustArc, and ISO. We expanded our work with these certification authorities
in areas including GDPR compliance, accountability, and improving compliance
proficiency. This work improves and deepens OPPO’s privacy work on an ongoing
basis, giving us a stronger strategy and more tools for protecting user
privacy globally. We are certified to a number of major international security
standards, including ISO 27001, ISO 27701, ISO 27018, PCI DSS, and CSA STAR.
CSA STAR Certification
TrustArc Privacy Certification
ePrivacyseal
ISO/IEC 27001
ISO/IEC 27701
ISO/IEC 27018
PCI DSS
Compliance projects and implementation, including
Multiple compliance upgrade projects. To ensure full compliance in both
product and operational dimensions, we identified gaps between existing
product practices and legal requirements. 50+ products and services have been
updated to reflect the latest compliance standards.
Launched a project to develop a Child Account. This is in response to new
regulations arising from China’s Personal Information Protection Law:
developing a Child Account that will give children age-appropriate access with
parental management and agreement. 30+ products and services now support
children’s accounts or have been upgraded for child users.
Projects for process improvements. Updated our processes for privacy impact
assessments (PIA) and data protection impact assessments (DPIA); updated
authorization process for information sharing/disclosure.
Localizing for privacy compliance overseas. Developed a data privacy framework
and helped overseas subsidiaries and facilities to localize their data
protection compliance efforts.
Six compliance inspections: targeted audits with closed-loop improvements
completed in key regions and business units.
New data subject request system supports users’ data rights
The OPPO data subject request (DSR) system is accessible online at
https://www.oppo.com/cn/privacy-feedback/. Global users can submit requests
to exercise their data rights; the standardized request handling procedure
ensures that OPPO responds within the legally required time. Last year we
improved our turnaround speed on DSRs by 15-20 times. Over 200,000 DSRs were
received and effectively handled in 2022.
Legal research and insight to improve compliance
We completed legal surveys of cyber security laws in key markets, the
obligations of Internet companies, and China’s new Measures for the Security
Assessment of Outbound Data Transfer, and updated our internal compliance
rules accordingly.
Providing expert input on industry standards
OPPO is an active contributor to industry standards on data protection and
privacy. We share our experience and successes in protecting personal data, to
help raise standards across the industry. As of the end of 2022, the OPPO
standards and compliance teams have supported the drafting of over 40
national, industry, and private standards.
23 Sustainability Report 2022
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Appendix
How We Deliver Security& Privacy
OPPO holds itself to the highest standards in user security and privacy. The
security and privacy of our users’ data is as important to us as the quality
of our products. This philosophy shapes our products from the earliest phases
of design, as we are committed to providing our users with a better security
and privacy experience.
Payment Protection
During the payment process with an OPPO mobile phone, we will run automated
checks on the URLs accessed when using the OPPO browser, as well as URLs
contained in received messages. This is to recduce risks to users’ secure
payments.
Secure keyboard
The system automatically switches to the OPPO Secure Keyboard when users need
to enter sensitive information and connect to the Internet, or autocomplete
words. This ensures that their sensitive information remains private.
Screenshots & Screen Recordings Prevention
When this feature is activated, the system will block screenshots and screen
recordings when user uses functions that relate to private information such as
the Secure Keyboard and Private Safe. The screenshot action will then be
intercepted, and users will be notified of such blocking. The screen recording
action will only show a blank, black screen.
App Lock
Before enabling App lock, our users need to set the privacy password first.
When the app is launched, users can access the app only when they enter the
correct privacy password, or use fingerprint or facial verification. After App
Lock is enabled, the incoming notifications will be hidden by default, and
users can view them only when they pass the identity verification. Users can
also choose the lock timing, so that if they choose “no verification before
locking the screen”, they won’t need to verify the identity before the next
time the screen locks, which is more convenient.
Private Safe
Users can move photos, videos, audio and documents into the Private Safe, edit
the title by touching and holding the album or file, and view private files
after confirming the access privilege through the privacy password. This can
help prevent the leaking of important personal files and private data.
Prevent Background Recordings or Audio/Image
If the user has generally granted an app the permission to use the microphone,
he or she will be prompted via the status bar or any use of the microphone by
an app running in the background. When a background app wants to use the
camera, the user will be requested to grant permission.
For more information about OPPO privacy policies and features, please visit: https://www.oppo.com/en/privacy/
Protection against unauthorized access
This function aims to protect the leakage of user’ s information. Any access
by an app to user’ s call history, contacts, messages, and schedules requires
user’ s prior approval. Where no approval is given, the respective function
will either be blocked or blank information is provided.
OPPO App Market
Users can browse, download, install, update, and uninstall apps through the
Oppo App Market. These apps are uploaded by developers. Any upload of an app
musst pass an Oppo test where Oppo provides a security labal based on security
scan reports and reported entries on the resource details page. Users can
report any advertisements, paid features, viruses and other unsafe content in
the app at any time.
24 Sustainability Report 2022
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Appendix
Risk Management
Risk management is becoming ever more crucial to OPPO when its business is
expanding globally, and facing a more complicated international eveniroment.
OPPO recognizes the importance of active risk management, and is building risk
control systems adapted to the needs of our company. Sustained improvement of
risk management in our business processes is the best protection for OPPO’s
long-term and healthy growth.
Risk Management Systems
The OPPO risk management architecture is managed by the Compliance and Risk
Management Committee. It is a three-lines-of-defense architecture adapted to
the features of our business, and draws on the COSO and ISO 31000 standards
and the experience of other leading corporations. The OPPO systems identify,
assess, monitor, and effectively respond to risks that emerge from our
operations. Processes include course-of-business risk management, major risk
management, and emergency management; they are defined in our policy documents
Risk Management Basic Systems and Corporate Risk Management System Framework.
In 2022, the risk management systems were continuously updated to improve the
effectiveness and efficiency of our risk control work.
Organizational Enhancements
The OPPO risk management architecture is managed by the Compliance and Risk
Management Committee. It is a three-lines-of-defense architecture adapted to
the features of our business, and draws on the COSO and ISO 31000 standards
and the experience of other leading corporations. The OPPO systems identify,
assess, monitor, and effectively respond to risks that emerge from our
operations. Processes include course-of-business risk management, major risk
management, and emergency management; they are defined in our policy documents
Risk Management Basic Systems and Corporate Risk Management System Framework.
In 2022, the risk management systems were continuously updated to improve the
effectiveness and efficiency of our risk control work.
Risk Management Standards
Our risk management instruments were further improved in 2022. We conducted an
analysis of our operations and comparison with successful industry benchmarks
in risk management, and developed a methodology based on the specific features
of OPPO’s business for building the risk management processes of risk
identification, assessment, control, and monitoring. This will set our risk
management work on a more efficient and empirical footing.
Global Supply Risk
OPPO set secure supply chain as a strategic objective. We analyzed our
processes and the external environment, and identified the over 200 potential
risks existing in our global supply chain. For 30+ of the most serious risks,
we developed control measures. This process further boosted the capacity of
the company’s supply chain to withstand internal/external shocks. We also
improved supply chain risk control mechanisms, including the org structure,
assignment of responsibilities, management processes, standards, and
performance indicators. These changes will help our supply chain respond to
shocks more flexibly and precisely.
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Appendix
Business Continuity
Key actions in business units:
Business continuity is an important aspect of risk management. OPPO has
dedicated business continuity systems that reduce the company’s vulnerability
to risk, and minimize the impact of risks on our supply chain and operations.
Our work focuses on managing material risks and emergency events that could
cause business disruption. This work covers the entire operational cycle, from
R&D to procurement, production, sales, and post-sales. Risk assessments (RA)
and business impact assessments (BIA) identify the risks that the company
could face, including natural disaster (earthquake, typhoon, etc.), supply
disruption for key technologies or materials, fire, and public health
emergency. For these risks, we develop business continuity plans (BCP) and
emergency response protocols, and carry out employee training and drills. This
work boosts the capacity of our business systems to respond to emergencies,
and helps to guarantee efficient and stable operation.
Procurement
Diversified supply plans We are actively developing supply resources to
diversify our supply chain and reduce our reliance on single sources.
Contracts for key/core materials are spread across multiple suppliers and
regions, to ensure continuous supply.
Locking in secure supplies of core materials We have created a new cross-
system process for long-term (18 months) supply planning, involving predictive
planning of new supply and avoiding delivery risks. For long-lead time
materials, we developed a system of floating reserve inventory. We also
secured supplies of core materials by signing supply guarantee agreements to
improve supplier retention.
ISO 22301 certified
Manufacturing
Global manufacturing OPPO’s manufacturing capability is distributed across a
number of global facilities, with backup capacity. We are continuously
building capabilities in automated manufacturing to maintain reliability and
continuity.
Factory emergency response Emergency response plans have been developed for
natural disasters, public health incidents, interruption of water/power
supply, etc. Employees are given regular training and emergency drills.
Sales and After-sales
Flexible management of parts To ensure sufficient supply at our central stores
and local outlets, we apply customized, flexible parts supply strategies based
on rolling, real-time analyses and predictions of market demand. When a
product reaches the end of production, sufficient materials are retained to
serve customers through the remainder of the product lifecycle.
IT
Diversified and stratified IT solutions We improved continuity and stability
in our IT systems by applying multi-level controls to our IT application
system. This involves a high-availability architecture solution with capacity
management, a performance assessment model, and availability alerts and
warnings. “Three Centers in Two Places” The solution includes disaster
recovery in the same site and same city, and disaster recovery in different
places. In the event of a disastrous loss of capacity, we can use backup
storage for data recovery and process continuity.
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Appendix
Information Security Management
As OPPO’s business has grown, our operations have become more reliant on IT
systems and core data. Information security is an increasingly vital part of
our risk management strategy. OPPO recognizes the importance of information
security, and has made it one of our red line security issues. We have
constructed comprehensive information security management/defense systems that
reference the ISO 27001 standard and industry best practice. Information
security risks are managed in multiple lines of defense: prevention,
supervision, investigation and patching. This offers effective protection to
our information assets.
Vision
To protect our business with industry-leading systems for the prevention of
data loss
Information security principles
Focus on core processes; graduated security; complete workforce engagement
Strategies
“Security first” management of user data, core operations data, cutting-edge
products, and key technology information; “efficiency first” management for
other data
Business strategy
Architecture
Scope of Protection Key Business Processes
Strategy and Culture
Organization
Compliance and Risk Management Committee Information Security Department
System/region BPs
Department security coordinators
motivates
reflects
Security Principles and Policies
guide
comply with
Security Management
Processes and systems
Implementation, testing, assessment
Compliance, audits
Security Operations
Risk management
Alerts and incident management
Red teaming
Security Technologies
Fundamental security
Application security
Data security
Security Culture
Awareness, training, exams Penalties for breaching security protocols Rewards
for finding vulnerabilities
manages
feed back
Personnel
Information assets
Environment
supports
feed back
Product Development
Technology development
Product Marketing
HR management
Processes & IT
…
OPPO’s Information Security Framework
Reinforcing Security Systems
OPPO’s security organization, security principles and policies, and security
technologies jointly define our information security systems and information
security culture. In 2022, we continued to build our ability to maintain
information security using technical, organizational, and corporate culture
measures.
Organizational measure (org structure): We created a team of information
security business partners (BPs). In core systems and regions, information
security BP is a dedicated role occupied by highly-qualified specialist, who
can respond quickly to the security needs of their department. This moves the
locus of security work closer to the front line, and better supports our
global security strategy.
Organizational measure (processes): Corporate processes and internal
regulations were updated to reflect the latest industry standards, and
instruction provided to each operational department. Starting with core
business processes, we built in security checkpoints to improve our preventive
security. We also enhanced our digital operations by updating the functions
and scope of our Security Operations Center (SOC).
Organizational measure (culture): OPPO uses a combination of incentives,
training, and accountability to encourage awareness of information security
and security risks among our workforce. Information security is part of the
onboarding training to ensure that every employee understands our information
security rules. Regular reminders are sent to enhance employee awareness. Our
Information Security Incentives and Accountability Rules provides rewards for
employees who flag up potential vulnerabilities and penalties for those who
breach regulations or expose data.
27 Sustainability Report 2022
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Executive Letters
About OPPO
Sustainability Management
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Virtuous Innovation
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Caring for Employees
Ecosystem Engagement
Appendix
Security Technologies
We continued to update and develop our security development lifecycle for IT
applications. The SDL process for application development is now in place,
integrating security seamlessly into the development process. The IT
department has received training in security, improving the security skills of
R&D staff, eliminating threats at the earliest possible stage, and making our
finished products more secure. Our digital security transformation continued
with a security scan of all new systems, followed by patches for
vulnerabilities, to ensure security before new systems go online.
We also carried out regular drills and Red Team Simulations to test and
improve our security posture and protection level.
We carried out research into open office security, improving the balance
between security and efficiency in real-world working environments.
Performance Indicators
Employees trained in information security Major information security incidents
ISO 27001 certified
Certified by National Graded Protection of Information Security grade 2/grade
3
100%
0
Organization: Guangdong OPPO Mobile Telecommunications Corp., Ltd. Applicable
to: (1) Design, development, and production of mobile phones (2) Design,
development, operation and maintenance services for the OPPO website, HeyTap
store, and ColorOS
grade 2 OPPO website
grade 2 ColorOS website
grade 2 OPPO Theme Store
grade 3 OPPO App Market …among others
grade 3 OPPO+ grade 3 Enterprise
online storage
grade 3 HeyTap Store
grade 3 HeyTap Cloud Services
28 Sustainability Report 2022
Virtuous Innovation
“Technology for Mankind, Kindness for the World” is OPPO’s mission. OPPO
believes that the destination of any technology is to create value for people
and the society. OPPO consistently invests in technology and provides its
customers with ultimated user experience. It has built an Internet of
Experience technology ecosystem that spreads its technology of kindness to
more users, and are supporting the rest of the industry so that they can
improve sustainably with us.
29 Sustainability Report 2022
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Appendix
Innovation and Intellectual Property Protection
Technological innovation is the driver of healthy, sustainable growth for
OPPO. OPPO maintains consistent investment in R&D, delivers
revolutionary new experiences to users, and contributes to new technologies
that advance the industry.
Global patent applications
Global patents granted
4983
OPPO explore the cutting-edge technologies and apply new developments in
commercial products with specific focus on key areas including 5G/6G,
charging, photographing technologies and AI.
As of December 31, 2022, OPPO has submitted over 88,000 applications worldwide
and has been granted more than 44,000 patents. 80,000 of those (more than 90%
of patent applications) are for invention patents. Data from the World
Intellectual Property Organization (WIPO) in 2022 shows that OPPO was among
the top six firms in the world for international patent applications (PCT
applications).
OPPO continues to seek patents in 40+ countries for our 5G communications
technologies. We have completed the applications for over 5,200 patents and
have declared 2,300+ 5G standard essential patents at ETSI. IPlytics, the
German patent tracker, finds that in June 2022, OPPO was the world’s 8th
largest contributor of standard essential patents for 5G.
1535
Video
2830
AI
11261
Cameras
1900 3500
Fast charging
Patent Licensing and Contributions
Avanci
Member of the Avanci patent licensing system, offering our standards and
patents for wireless communications to the IoV & IoT markets
Access Advance
Licensor in the HEVC patent pool
The protection of our intellectual property is also very important to OPPO, and we respect the intellectual property rights of others, devoting to overcome the risks and challenges of patent IPR. In 2022, OPPO was once again named one of China’s exemplary companies for IPR.
Global patent applications
Global patents granted
Invention patents
Invention patents (%)
VOOC
Launched The Flash Initiative, licensing VOOC technology to 40+ partner
companies
MC-IF
Member of the Media Coding Industry Forum (MC-IF), launched H.266 codec
development project
88,000+ 44,000+ 80,000+ 90%
IEEE
First strategic partner of the Institute of Electrical and Electronics
Engineers (IEEE), supporting development of global technology standards
Pantanal System
OPPO created its intelligent cross-device system, Pantanal, to define our
human-centric approach to the new Internet of Experience. Pantanal is part of
ColorOS, and builds on the cross-device capabilities of ColorOS. Making use of
the AndesBrain AIoT platform, it can break down the barriers between devices,
enabling different devices to connect seamlessly to deliver services directly
to users in a way that reflects our human needs. It also reduces the barriers
to entry and costs for app developers, and will help to build a thriving
ecosystem.
AndesBrain
AndesBrain is a device-agnostic intelligent cloud that can serve individuals,
households, and developers. It is built to make devices smarter. AndesBrain is
one of OPPO’s three foundational technologies: a smart cloud solution that
coordinates cloud & device. It is the big digital brain that powers the
Internet of Experience, and offers users with innovative experience in three
ways: redefined storage, smarter services, new kinds of virtual and augmented
reality. AndesBrain itself includes six core features: integrated cloud-device
storage; machine learning; real-time rendering; smart dialogue; hardware
simulation; and security/privacy services.
30 Sustainability Report 2022
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Appendix
Developing the Ecosystem
Innovation in technology cannot happen without the support and guidance of
technical standards. As OPPO makes its long-term
investment in technology and innovation, it is also active participants in the
drafting of standards that will guide the industry and support the development
of new ecosystems. In recent years it has worked with many global standards
organizations, including the China Communications
Standards Association (CCSA) and 3GPP. To create a better future for the
industry, it has supported the drafting of standards and the use of standards
to coordinate and modernize the industry.
With the CCSA, OPPO has led the drafting of 21 national, industry, or
association standards, and contributed to a total of 184. These span the
fields of wireless communications, electromagnetic environment and safety, and
mobile Internet applications and devices. In addition, OPPO has submitted over
9,000 recommendations to international standards organizations like 3GPP, and
is an active contributor to 5G.
In September 2022, the CCSA and the Telecommunication Terminal Industry Forum
Association (TAF) jointly published the first group of 11 certifications for
fast charging products. Two OPPO products were
among the first to be approved. This marks the first step in the formation of
a new ecosystem of products using the Universal Fast Charging Specification
(UFCS).
To support the mobile communications industry, OPPO has also published the
results of our Wireless-Intelligence project on public wireless data service
platforms. These platforms can offer the public high-quality AI services,
basic services, and data blocks. They will help to break down data silos and
deliver convenient services to telecoms researchers.
Category Technical
Environmental Inclusivity standards
Industry standards in which OPPO participated (selected)
ISO/IEC 23090-3/ITU-T H.265 Information technology — Coded representation of
immersive media — Part 3: Versatile video coding 1857.10-2021 – IEEE Standard
for Third-Generation Video Coding 22-27349-001_Matter-1.0-Core-Specification
GB/T 41387-2022 Information security technology–Smart home general security
specification YD/T 3815-2021 Technical requirements and test method for quick
charge of mobile telecommunication terminal equipment YD/T 2407-2021 Technical
requirements for security capability of smart mobile terminal YD/T 3961-2021
5G Messaging Services-Terminal technical requirements
Technical requirements and evaluation methods for carbon neutralization of
data centers T/CCSA 402-2022 Technical requirements and measurement standards
for data center carbon efficiency T/CCSA 327-2021
Technical requirements of accessible mobile communication terminal YD/T
3329-2018 Technique requirement of juveniles protection for mobile terminal
T/TAF 120-2022 Technique requirement of mobile terminal suitability for
elderly persons T/TAF 090-2021
31 Sustainability Report 2022
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Appendix
OPPO publishes Zero-Power Communication White Paper
OPPO continues to actively expand the bounds of communications research. In
July 2021, it released the 6G AI-Cube Intelligent Networking White Paper; in
January 2022, it published a new investigation, the Zero-Power Communication
White Paper. The paper examines the technical positioning of Zero-Power
Communication technology in the context of current unmet demand in the IoT
space while outlining a future roadmap for the technology to develop in
coexistence with other communications systems of the future. Zero-Power
Communication technology avoids the need for batteries, resulting in highly
compact, efficient, and low-cost devices. It minimizes the danger of pollution
and ongoing maintenance costs.
In addition to developing the technology for our own devices, OPPO is also
contributing to the industry. We are taking the lead in promoting the Zero-
Power Communication standard, including proposing Zero-Power Communication
research projects to 3GPP and presenting findings at industry conferences such
as FuTURE and ICCC.
OPPO organizes first 6G AI Contest
6G and AI is the technology combination that is attracting most attention in
the mobile communications industry. In 2022, OPPO sponsored the first 6G AI
Contest to generate interest and attention among academic researchers. The
contest identified key problems, and attracted some of the industry’s leading
solutions. It laid a strong foundation for future progress on standardized
industrial integration between 6G and AI, including manufacturing, research,
and skills. The competition involved 834 competitors in 727 teams, hailing
from 150 companies and 230 universities or labs worldwide. They submitted a
total of 3,114 entries for consideration.
32 Sustainability Report 2022
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Caring for Employees
Ecosystem Engagement
Appendix
Digital Inclusion
OPPO commits to improving digital inclusion and leaving no one behind in the
digital era, making the latest technology more accessible to everyone. It
makes effort on providing diversified care and support for different users,
especially for marginalized groups such as the disability group and the
elderly.
For users with visual or hearing impairments
OPPO is continually refining the ColorOS operating system to help users access
content clearly with features like TalkBack, Select to Speak, Gestures &
Motions, Color Accessibility Mode, and visual ringtones, etc. OPPO is also
innovating in our IOT products. Its two glasses products, Air Glass and Air
Glass 2, both offer a range of features that are accessible through voice
commands, including messages, navigation, teleprompter, and smart translator,
which can help users with hearing impairment to access their information
directly and promptly.
Protection of juveniles
OPPO has long been concerned about the problem of game addiction among
juveniles. To help juveniles to use their phones in a healthier way, OPPO
developed a new feature named Kid Space within ColorOS 13, which is intended
for parents who are concerned for their children, and do not want to allow
them to use their mobile devices in an uncontrolled manner.
For users with color vision defincenvy
OPPO introduced the Color Vision Enhancement feature in our smartphone which
offers up to 766 display profiles. After conducting the color vision testing
through the feature, the system will provide users with a personalized color
compensation solution based on the algorithm, helping them enjoy a more
precise color display. This technology is available on OPPO Find X3 series and
Find X5 series.
For elderly users
Starting with ColorOS 11, OPPO has added a Simple Mode to its phones for
elderly users. This Simple Mode includes larger icons and fonts, plus a
simplified desktop, with rarely-used functions collapsed to give older users a
clearer, more intuitive user experience. Also, based on the user research in
different scenarios in daily life of the elder users, OPPO introduced the
Health Management function in the Family Space in ColorOS 13. Family Space
allows the sharing of selected health data to members of your family. In the
event of abnormal data, it sends an alert so that family members can provide
instant support to their family member if they have a fall or an accident. The
function offers peace of mind to the elderly and their family members.
OPPO Simple Mode
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Appendix
OPPO Kid Space: Eyesight protection for youth users
OPPO Kid Space is a new feature designed for children to prevent excessive use
of game apps. Parents can set up a Kid Space on their phones and control what
their children can use. They can prevent malware, paid software, or changes to
settings, and ensure that children are not getting too much screen time.
Data from China’s National Health Commission shows that 52.7% of Chinese
children were short-sighted in 2020. Particularly since the COVID-19 pandemic,
children have been spending more time at home, and significantly more hours
using electronic equipment. Research shows that screen time can have negative
effects on psychological health, and cause behavioral problems and shortened
attention spans. OPPO launched the Kid Space to help our child users use phone
in a healthy way. It includes monitoring of their posture, how close they are
holding the phone to their face, and ambient light levels. Attractive cartoon
monsters offer reminders if the phone is being used in an unhealthy way, to
help little ones learn how to protect their own eyes.
Accurately recognizes a range of bad postures
Kid Space uses OPPO’s unique AON sensor, built into the selfie camera. It
detects the surroundings, faces, and postures, with low impact on power use.
This enables the phone to detect whether the child is using the phone in an
appropriate way, and to give reminders when necessary. For example, it can
detect if the phone is too close to the face, if the child is slumped over the
phone, holding their head at an awkward angle, or lying down.
Guiding parents on healthy habits
The OPPO team understands the vital role that parents play in shaping the
habits of young users. The Kid Space provides parents with clear data to help
them understand how their children are using the phone, including length of
use, and eye habits.
In the ColorOS 13 user satisfaction survey, this received the highest score of
any function (4.46 out of 5), with positive comments from both users and
specialist media. OPPO is committed to delivering technology with kindness. We
hope that our products convey love and warmth, and support children’s health.
Kid Space protective functions (may not be enabled on all phones because of hardware restrictions)
34 Sustainability Report 2022
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Appendix
Smart Health
Health is one of OPPO’s most important fields of research, and smart health is
one of the pillars of the new OPPO smart lifestyle. OPPO sees health as a
lifestyle, and reflects the new shift to prevention-first health management.
OPPO apps are driven by the latest advances in sensors, data science, and
biomedicine, and offer users and doctors real-time data and health models.
Users can monitor and assess their own health, and find the motivation and
roadmaps to improve their health. OPPO devices and apps support a positive
cycle of feedback and adjustment to support the goals of preventing or
ameliorating chronic diseases.
OPPO’s Health Lab leads our research. It has its own specialist sports,
clinical medicine, and sleep labs, and is researching sports health,
cardiovascular health, healthy sleep, and remote healthcare. With proper
clinical studies, they can incorporate medical insights into better IoT health
products and services.
OPPO is committed to developing professional and technologically-advanced
health products. The OPPO Health Lab has developed innovative algorithms for
assessing heart and cardiovascular health using photoelectric and bioelectric
signals. The cardio app has been certified in China as a type-2 medical
device, and has now been added to the OPPO Watch 3 Pro.
Partners
Hospitals
Beijing Tsinghua Changgung Hospital
Thoughtful Health Services Driven by Technology
OPPO is committed to developing core technologies independently. OPPO Health
Lab introduced the new OPPO Sense® algorithm, which is already available on
OPPO wearables and phones. It is adapted to take advantage of OPPO devices’
unique hardware features.
Fuwai Hospital Nanfang Hospital Tongji Hospital Tongji Medical College of HUST
Universities
OPPO Sense Algorithm for Exercise and Health
Empowering the health ecosystem
Cardio
Cardiovascular health
Fitness
Fitness engine
Sleep
Healthy sleep monitor
Tsinghua University-OPPO Joint Research Center for Future Device Technology
Peking University Health Science Center-OPPO Joint Innovation Lab for Smart
Health
Beijing Sport University-OPPO Sport and Health Lab
35 Sustainability Report 2022
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Appendix
OPPO launches first family health product OHealth H1
The OHealth H1, OPPO’s first family health product, was launched at the 2022
OPPO INNO DAY. Base on OPPO’s self-developed technology, this product combines
six type of health data monitoring functions including measurement of blood
oxygen, ECG, heart and lung auscultation, heart rate, body temperature and
sleeping quality tracking. Combining the data from these sensors on the
AndesBrain cloud app, the OHealth app can offer comprehensive health
management and remote healthcare service. It provides professional, instant
health management and medical services to the entire family.
OPPO Health Lab partners with the leading research institute and hospitals in
China, to carry out further research on cardiovascular health, sports health,
sleep, psychological health, sensors, and materials. OPPO’s cutting-edge
technologies will be made available to scientific researchers, and meanwhile,
their research outcomes can be applied on developing health products.
Cardiovascular health research at Peking University Health Science Center-OPPO
Joint Innovation Lab for Smart Health
“Coffee time with Tony” is part of our open culture and an opportunity for
employees to talk to the OPPO CEO face-to-face. We organize regular Coffee
time with Tony sessions, and invite the CEO to talk in depth with employees.
These events help senior management to hear the concerns and questions of
frontline staff. We also hold themed meetings targeted at specific questions
of interest to certain groups or at a certain time, e.g. how to train and
develop graduate hires.
Launch of the OHealth H1 at 2022 OPPO INNO DAY
36 Sustainability Report 2022
Environmental Protection
There is now global consensus on the need to protect the environment. OPPO has
always thought hard about how to minimize our impact on the environment, boost
efficiency, and reduce consumption of resources. In 2020, we officially
changed our brand mission to “Technology for Mankind, Kindness for the World”.
Sustainability was included in our business strategy, and we committed to
building an environmentally friendly value chain to make our contribution to
the Paris Agreement, and help businesses and society develop sustainably.
37 Sustainability Report 2022
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Appendix
Combating Climate Change
OPPO is determined to play our part in the huge shift to carbon neutrality. It is our duty as a global tech company offering integrated devices, software, and services, and it is a part of our mission of “Technology for Mankind, Kindness for the World”. OPPO has made low-carbon development a strategic goal, and a major objective of our environmental, social, and governance (ESG) work. This ambitious, long-term, science-driven target will guide OPPO as we take practical, effective steps to cut carbon emissions in our operations and in our supply chain, and achieve sustainable growth by helping climate resilience of our businesses and the industry.
OPPO commits to achieving carbon peak in its operation by 2024
The Company, a technology enterprise with operations in over 60 countries and
regions, continues to optimize its low-carbon development strategy. In
response to international climate related policies, such as the United Nations
Framework Convention on Climate Change and the Paris Agreement, and China’s
climate goals, the Company has established a goal to reach peak carbon
emissions in its operations by 2024, making efforts to limit its GHG emissions
to contribute to China’s carbon reduction goals and the 1.5 degree goal of the
Paris Agreement.
OPPO commits to achieving carbon neutrality in its operation by 2050
The Company commits to achieving carbon neutrality in its operation by 2050,
primarily by utilizing energy conservation, engaging in domestic green power
trading, procuring international green certificates, and investing in carbon
offsets and carbon elimination quotas to reduce its carbon footprint. This
approach is in keeping with the mitigation hierarchy recommended by the
climate space, and is consistent with the SBTI (Science-Based Targets
Initiative) and PAS2060’s climate science. Direct emission reduction is
prioritized over carbon removal and offsets.
Low Carbon Targets and Roadmap
In response to the Paris Agreement and China’s 30-60 targets (peak carbon by
2030, net zero by 2060), OPPO established our own net zero team in 2022. We
announced the start of our net zero project, and conducted a global carbon
audit of existing operations. This enabled us to confirm our roadmap toward
low carbon, and we defined 16 ways in which we would be reducing emissions,
over five categories: operations, energy, planning, products, and support. In
February 2023, we released the OPPO Climate Action Report. The report
officially announces OPPO’s low carbon goals: to achieve carbon peak in its
operation by 2024 and achieve carbon neutrality in its operation by 2050.
50.00
carbon peak by 2024
45.00
In 2030
40.00
35.00
2
30.00
1
25.00
3 Emission reduction
20.00 15.00 10.00 5.00 0.00
Accelerating emission reduction from 2030 to 2049
Carbon neutrality by 2050
4
Apply carbon offsets solution for the remaining corporate emissions as the last step
2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 2051 2052 2053 2054 2055 2056 2057 2058 2059 2060
The path to achieving carbon neutrality
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Appendix
Now that these medium and long-term goals have been set, OPPO will commit itself to a low carbon transformation across the five key areas.
Low-Carbon Manufacturing
Low Carbon -Based Investment
In 2022, OPPO’s emissions were 314563.82 tCO2e, of which direct emissions from
owned or controlled sources (Scope 1) were 8959.16 tCO2e, including stationary
combustion, mobile combustion, and fugitive
emissions. Scope 2, indirect emissions from purchased power, totaled 305604.67
tCO2e. The ratios of Scope 1 and Scope 2 were 2.85% and 97.15%, respectively.
Reducing Products’ Carbon Footprint
Digital Carbon Management Collaboration in the Development of Climate Change Standards
OPPO global GHG emissions 2021-2022 (tCO2e)
Scope 1 GHG Scope 2 GHG ToTal Emissions
2021 9,215.42 290,063.81 299,279.23
2022 8959.16 305604.67 314563.82
For more information on the OPPO low-carbon roadmap, please see the report: https://www.oppo.com/content/dam/oppo/common/mkt/footer/OPPO-Climate-Action- Report-EN.pdf
GHG emission intensity 2021-2022 (Scope 1 & Scope 2) Per unit area tCO2e/m²
Indicator
2021
2022
Greenhouse Gas Emissions
As part of our efforts to respond to climate change and to the Carbon
Disclosure Project (CDP), OPPO created a greenhouse gas audit mechanism. In
2022, we carried out our first global inventory of greenhouse gas emissions
audit. OPPO conducted a carbon audit using the control approach defined in the
GHG Protocol Corporate Accounting and Reporting Standard published by the WRI
and WBCSD, and ISO 14064-1:2018. We calculated emissions from our operations
at manufacturing facilities/warehouses, office locations, and data centers
spread across China, India, Indonesia, Bangladesh, Turkey, and elsewhere. The
data, as 3rd party verified, reveals that in 2021, OPPO was responsible for
299,279.23 tCO2e, of which Scope 1 represents 3.08%, and Scope 2 represents
96.92%.
Global factories Data centers Office buildings
0.123 0.7 0.069
0.104 0.7 0.034
2022 GHG emissions by sector
For the year of 2022, the Company’s total greenhouse gasemissions from its own
operations:
Global factories
314,563.82 tCO2e
Data centers Office buildings
51.72% 42.43%
5.85%
An analysis of S&P 500 companies by the Climate Disclosure Project found that
action by a single industry can create much greater climate
leverage by acting on upstream and downstream industries (i.e. Scope 3). For
example, Scope 3 emissions make up 93% of the total emissions of the
telecommunications industry; for the IT industry, Scope 3 represents
86%. OPPO clearly recognizes the importance of driving action up and down the
value chain. In 2022, OPPO carried out our first Scope 3 assessment: we
identified key sources of emissions, determined methodology, and obtained
basic data. That work will form the basis of a comprehensive Scope 3
assessment in the next year.
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Appendix
Reducing Carbon Emissions
Over the past several years, OPPO has worked to reduce emissions in four ways:
reducing waste, switching to renewable sources, improving efficiency, and
recycling. We are committed to reducing our greenhouse gas emissions from
manufacturing facilities, offices, and data centers to mitigate our impact on
the global climate.
Solar Panels to Boost Use of Renewables
OPPO is making an active green transition, exploring a broad range of uses for
renewable energy. In 2022, OPPO launched a PV solar power project, which will
install solar panels on the roof of five factory buildings and eleven
accommodation blocks at our Dongguan plant. Installation began in September,
and the first phase will complete in the first half of 2023. It is expected to
provide up to 5 gigawatt-hours (GWh) per year. The power will be used to
support manufacturing activities in the Dongguan site. This should save
approximately CNY 500,000 in power costs, and cut carbon emissions by 2,905
tCO2e per year.
Cuts carbon emissions by 2,905 tCO2e per year
2,905 tCO2e
Energy-saving Lighting in Factory Spaces
As part of our efficiency savings, OPPO has been upgrading the lighting system
in our factories. The first phase of the project will convert four of the
Dongguan and Chongqing factory floors, by replacing the current 18W LED strips
with more efficient 12W LED strips. 42,000 lights will be switched. The
project will be managed on a contract basis (ECM), with some of the upgrade
completed in 2022, and the remainder due in 2023. Once it is complete, the
energy savings in the switched buildings could total 2.02 gigawatt-hours (GWh)
and cut emissions by 1,171 tCO2e per year.
Save around 2.02 GWh of electricity per year
2.02 GWh
Cuts carbon emissions by 1,171 tCO2e per year
1,171 tCO2e
Efficient Cooling Project
Cooling units provide cooling in factories, office buildings, and data
centers. To improve their energy efficiency, OPPO upgraded our cooling units
in 2022, first converting the coolers on buildings F1, F2, and F3 in Zone B at
our Binhai Bay site. The plans for the upgrades are already complete. The
conversions will include high-efficiency equipment such as efficient equipment
rooms, efficient centrifuges, cooling towers with high cooling range,
efficient centrifuge pumps, updated piping, and a smart control system. The
project will be completed in the first half of 2023, at which point the EER
efficiency should be over 5.1. This will save up to 1.03 gigawatt-hours of
electricity and cut emissions by 598 tCO2e per year.
Save around 1.03 GWh of electricity per year
1.03 GWh
Cuts carbon emissions by 598 tCO2e per year
598 tCO2e
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Appendix
Green Data Centers
OPPO is committed to building secure, low-emissions, environmentally-friendly
data centers to ensure user data security while maximizing energy-saving and
consumption reduction.
The OPPO AndesBrain (Binhaiwan Bay) Data Center is the first data center that
OPPO has constructed. It serves as OPPO’ s center for data security, smart
computing, and algorithm innovation. It is also a core element of OPPO’ s
global hybrid cloud infrastructure. To reduce energy consumption and
greenhouse gas emissions, OPPO integrates green and sustainable development
into the project planning. With innovations at the compute utility, data, and
algorithm levels, we were able to achieve significant improvements in energy
efficiency and carbon reduction.
OPPO AndesBrain (Binhaiwan Bay) Data Center
The data center commenced operation in the second half of 2022. In the early
stage of operation with low loading, business is deployed by floor, and energy
efficiency is effectively improved through innovative use of immersion cooling
technology, application of AI technology for business scheduling, cold Storage
tank peak shaving and valley filling, optimization of building automation (BA)
system, real-time monitoring and intelligent control of UPS, transformers, air
conditioners, humidifiers and other equipments.
To further reduce the carbon emissions, the data center uses 100% renewable
energy. Since 2022, it has used 6.176 gigawatt-hours of renewable power,
equivalent to cutting emissions by 3,600 tCO2e.
Through technical research, OPPO applied for five patents about immersion
cooling-related technologies in 2022, which can now help support low-carbon
operations for other companies.
OPPO values our partnerships with other companies, and is also working with
service providers at the data centers where we lease capacity to upgrade and
improve their energy efficiency. In 2022, our upgrades to BA control systems,
airflow controls, lighting improvements, shifting motor-load UPS into dormant
at low loads, etc. helped save 4.26 gigawatt-hours of power, or 2,475 tCO2e, a
reduction of 2.4% on 2021.
100% renewable electricity used in the data center
100%
Cuts carbon emissions by 3,600 tCO2e per year
3,600 tCO2e
Developing carbon emission data platform for cloud resources
The Comapny has developed a carbon emission data platform to analyze the data
of carbon emission from OPPO’ s self-build clouds services and servers
worldwide.
Starting from Chinese market in July 2022, OPPO began issuing monthly Carbon
Emission Bills caused by OPPO Cloud service to customers as part of a broader
effort to foster a green intelligent engine.
Model of OPPO Cloud Carbon Emission Data Platform
Power(or voltage,amperage)
CO2
Carbon Emission Service
The server
Calculation model of carbon
emissions
Database
1.Access the database
Out-of band protocol: Carbon emissions redfish,IPMI
2.Access the platform interface
OPPO Cloud Carbon
Emission Bill
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Ecosystem Engagement
Appendix
Green Operations
OPPO is extremely aware of the impact of our operations and manufacturing on the environment. We are committed to complying with all applicable environmental laws and regulations, and we invest consistently in minimizing our footprint. Our goal is harmonious, healthy coexistence with the environment.
Environmental Impact Management
OPPO’s environmental management systems comply with the ISO 14001
international standard. We comply strictly with all applicable environmental
laws and regulations. Systematic assessments are carried out to identify
environmental risks, control and monitor potential pollution, and ensure fully
green operations.
OPPO has established an EHS Committee to lead our environment, health, and safety efforts. It is responsible for monitoring and managing our EHS work. The EHS Committee Office carries out the day-to-day work, and executes the leadership, coordination, monitoring, inspection, and assessment of all EHS performance in all company departments and other organizations within its purview. The EHS Office executes overall monitoring and management.
OPPO Chongqing Industrial Park
At our facilities in Dongguan, Chongqing, India, Indonesia, and elsewhere, we have greened our sites around the buildings to create garden sites. We effectively manage and continually improve our ISO 14001 environmental management system, enhance employees’ environmental awareness at work, and continuously improve our environmental performance, so that we work and live in harmony with the environment. By far, 67% of OPPO manufacturing sites are ISO 14001 certified to lock in compliant environmental management.
67%
67% of global manufacturing sites are ISO 14001 certified
OPPO Dongguan Industrial Park
OPPO India Industrial Park OPPO Indonesia Industrial Park
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Appendix
Water Resources
OPPO draws its water mainly from the municipal water, the majority of the
water we consumed was used for cooling purposes, for watering our grounds, for
cleaning/washing and for employees’ use. Our manufacturing processes do not
involve the industrial use of water. To reduce our consumption of water, OPPO
has set water management targets, and is using a combination of water
regulation, and new low-water technologies. In 2022, OPPO used 2.35 million
tons of water in global manufacturing sites, the total wastewater discharge
was about 2.11 million tons.
Waste water calculated as 90% of water consumption
Total Water Consumption (tons)
Overseas factories
5%
The main sources of noise pollution are air conditioning units, compressors,
and other mechanical equipments. Maintenance and replacement of equipment,
technical improvement, and insulation of noise sourses are our measures taken
to limit the noise and blunt the effects of noise pollution.
To ensure that the waste water, gases, and noise levels are controlled within
standards, OPPO arranges for specialist third party testers to monitor the
environment around our facilities. In 2022, there were no instances of
pollution in breach of standards.
100%
in compliance with waste water and gas discharge standards
0
case of environmental pollution incidents
Energy Management
To improve the management of our energy resources, OPPO has established an
energy management system based on the ISO 50001:2018 international standard.
We conduct energy audits and ongoing monitoring and analysis of energy data to
identify opportunities for energy savings, and implement energy saving
projects to reduce energy consumption and cut carbon emissions.
Global energy consumption, 2021-2022:
ElectricityMWh 483,396 525,288
Dieseltons 339.34 509.59
Factories in China
95%
Solid Waste Management
Our waste can be divided into recyclable solid waste and hazardous waste. To
better manage waste and minimize our impact on the environment, we hire
certified waste disposal companies to classify and dispose of the recyclable
solid waste and the hazardous waste (i.e., chemical containers) as required.
In 2022, OPPO produced approximately 27,032 tons of recyclable waste and about
213 tons of hazardous waste in global manufacturing sites.
Control of Pollutants
OPPO products are mainly made through a process of assembly, which does not
produce industrial waste water. Our waste water comes mainly from the
bathrooms in our offices, the canteens, and the accommodation blocks. It
drains directly into the municipal sewerage system.
Factories in China
Overseas factories
167.65
45.24
16761.43 10270.7
OPPO’s waste gases mianly come from the production processes (waste gases generated from refolw soldering, wave soldering, etc.) and the kitchen hoods in the canteen kitchens, which are released into the atmosphere at height after processing.
Hazardous waste (tons)
Recyclable solid waste (tons)
2021
2022
Petroltons 190.45
117.52
2021
2022
Renewable energyMWh 6,176
/
2021
2022
2021
2022
Natural gas’000 m³ 1,455.8 1,440
2021
2022
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Appendix
Green Products
We believe that technological progress and environmental protection are
mutually reinforcing. There is no need to sacrifice either one for the sake of
the other. OPPO has integrated green development into the lifecycle management
of product and conducted cradle-to-grave environmental controls to minimize
the environmental impact of our products at every stage.
Raw Materials Acquisition: Green Material Selection
Green and low-carbon principles inform the design and selection of materials
for the packaging of OPPO products. In packaging design, we apply the
internationally-recognized 3R1D principles (Reduce, Reuse, Recycle, and
Degradable). In our selection of materials, we choose products with the
minimum environmental impact.
Using environmental-friendly materials for the circular economy
Examples: OPPO uses environmentally friendly bean-based inks rather than the
conventional oil-based inks in the printing of our packaging materials. In
Europe, OPPO is increasing our use of recycled fiber in smartphone packaging,
which comes from recycled and waste products (e.g. sugar cane and bamboo
offcuts). We currently use about 45% renewable fiber. For the packaging of the
OPPO 5G CPE T2, launched in 2022, we used post-consumer recycled (PCR)
plastics, further reducing our consumption of resources and plastic pollution
of the environment.
Lightweight design for minimum use of resources.
Reduced plastic in packaging
OPPO is increasing the use of biodegradable plastics to reduce the total level
of plastic in our packaging materials. In Europe, we have reduced the quantity
of plastic in our phone packaging by 95% over the last few years. Some of the
remaining plastic material has also been replaced by PLA, a more biodegradable
form of plastic. We predict that in 2023 we will achieve 100% biodegradable
packaging.
The ventilation grilles on the OPPO 5G CPE T2 are made of PCR materials, each weighing about 35g
Selecting low-carbon raw materials
OPPO has developed high refractive index coatings and high-strength PEEK
materials. Use of these materials reduced the weight of the OPPO Find N2 by
about 1.4g. The two materials solved important problems with existing
materials, and enabled us to reduce processing and simplify the assembly of
phones. This reduced not just production costs, but also energy consumption
and greenhouse gas emissions.
Selecting non-hazardous and low-harm, legally-compliant materials to minimize
the environmental impact of waste
OPPO applies the international QC 080000 standard, and maintains a dedicated
process for managing hazardous materials to ensure that all products comply
with applicable environmental laws.
QC 080000 certificate
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Appendix
Products in Use: Increasing Durability and Product Life
Product Disposal: Trade in Service for Product Recycling
OPPO’s goal is to provide users products that last. Every product that leaves
our factory has passed strict durability tests to ensure that it can survive
environmental shocks, drops, etc. We also offer repair and upgrade services on
both devices and software to extend the useful life of our products.
Modular design for higher utilization rates
At the end of a product’s lifecycle, disposal and processing can have a harmful environmental impact. OPPO has embraced our obligations beyond the production phase by taking a range of steps to minimize the effects of disposal. We have set up a product collection system that includes a new-for- old trade-in scheme in China and internationally. In the European Union and other regions, we provide local recycling systems with financial support, participate in the Green Dot recycling program for packaging waste, and work with specialist third-party recycling companies.
For example: Phone motherboards, screens, and cameras are modular, enabling maintenance and repair, reassembly, and reuse.
In 2022, OPPO recycling centers collected 1.08 million phones, for a total of
195 tons of products recycled. Our collection, disassembly, and reuse
lessen the release of e-waste into the environment and reduce the consumption
of resources.
Repair and upgrade to extend the useful life of products
OPPO offers free system and software upgrades to extend the life of products.
This indirectly reduces the total impact on the environment. Beginning in
2023, OPPO will offer software upgrades over four major Android releases and
five years of security updates to users of part of smartphone series (phones
launched with ColorOS 13).
Product Sales and Recycling (China)
Weight of products soldtons
22040
22800
22500
27000
19260
Environmental Impact Assessments
Lifecycle assessments are the most important measure used internationally to
determine the environmental footprint or impact of a product. OPPO applies the
ISO 14044 full lifecycle impact assessment method to quantify the impact of
our products on the environment. As of December 2022, OPPO has completed
carbon footprint assessments for all of our 68 models of mobile phones,
assessing all greenhouse gas emissions over the lifecycle of each product.
Based on the results of these assessments, OPPO has developed plans to reduce
the carbon footprint of our products. These plans include innovations in raw
materials and components, eliminating plastic from packaging, green
manufacturing, energy efficiency improvements, lengthening the product life,
trade-in services for all products, etc. Our carbon footprint analysis
revealed that 70% or more of greenhouse gas emissions arise from the
extraction of raw materials and the supply phase of the product lifecycle.
Going forward, we will focus on opportunities to improve the environmental
design of our products, and use low-carbon design and low-carbon improvements
among suppliers to shrink the carbon footprints of our products.
Weight of recycled productstons
0
6.38
83.81
216
195
Energy efficiency extends product lifespan
For example: Our charging block meets the American DOE Level VI efficiency
standard.
2018
2019
2020
2021
2022
2018
2019
2020
2021
2022
45 Sustainability Report 2022
Caring for Employees
Employees are the most vital core asset that a company has. OPPO has always
put its employees first. We offer protections and benefits beyond what is
required by the law; and offer customized skills programs to support career
development. We provide a healthy and secure working environment, and build a
competitive Total Remuneration System to make sure that our employees develop
alongside the company. We promise to respect employees, listen to employees,
make constant efforts to improve their happiness, and provide a free, equal,
and positive working environment.
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Appendix
Protection of Employee’s Rights and Interests
OPPO’s outstanding workforce hails from 35 different countries and cultural backgrounds all around the world. This team and the creative work they do is the most important factor in our ongoing, sustainable growth. We are determined to give every employee an inclusive, fair working environment, and we encourage all team members to support our culture of mutual respect and mutual trust.
On December 31, 2022,
36,097 OPPO’s global workforce totaled
formal employees.
Employees by gender
Women: 9,280
26%
Men: 26,817
74%
Ethnicity of employees (China only)
Minority: 2,867
9%
Non-minority: 27,739
91%
Employee age
Under 30: 19,332
53.6%
30-50: 16,680
46.2%
Over 50: 85
0.2%
Women in management (M-level positions)
Women: 154
16%
Men: 798
84%
OPPO complies strictly with employment laws and regulations in every country where we operate. We protect the rights of all employees, and safeguard against discrimination through our principles of gender equality, equality of opportunity, and diversity in the workplace. We give equal treatment to workers of every race, ethnicity, nationality, skin color, gender, religious belief, or other characteristic. This means equality in terms of employment opportunities, salary and benefits, training, and advancement within the company.
OPPO approves and respects the right of our employees to choose to join or
form any legal organization. We also maintain comprehensive channels to ensure
that employees may freely express their rights. We encourage
our employees to participate in significant company decisions. We listen to
our employees’ opinions through a number of channels, assess and
analyze them to learn about any factors that may be affecting employee
satisfaction, and steps to remedy and improve.
We care deeply about the rights of female employees, and are committed to
giving them equal treatment in our hiring, training, and opportunities for
advancement, as well as giving equal pay for equal work. We also provide
maternity benefits to women at our company as required by the law. We maintain
a program of employee care activities, including training in women’s health.
We build and offer baby care rooms, provide parental leave, and actively
support the personal development and all-round health of women in our team. In
2022, the proportion of women in our middle and senior management remained
steady at 16%.
OPPO clearly forbids the use of child labor or forced labor. At the hiring and
other stages, we apply a number of checks on a candidate’s identity and
eligibility to work so that we can be certain our hiring decisions are
compliant with the laws of the country or region. And regulations apply
throughout the hiring, employment, and termination of employment processes to
ensure compliance in our employment practices. We have the same requirements
for our suppliers and make sure that there are no cases of child labor or
forced labor within their company through auditing and review. In the past
three years, there have not been any case of child labor or forced labor in
the company.
Channels for employee feedback and opinions include:
Immediate supervisor/HRBP
Colleague round tables
“Coffee time with Tony” Organizational climate surveys
HiO forums
Teambuilding sessions Email hotline for complaints/reports
Level of education
PhD or higher: 303
1%
Master’s degree: 5,568
15%
Bachelor’s degree: 9,653
27%
Other: 20,573
57%
Employees with formal contract
Employees covered by social insurance
contributions
Women in management
11.87
12.28
100% 100%
2019
2020
16 2021
16 2022
47 Sustainability Report 2022
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Appendix
HiO Q&A: Speedy, Efficient Peer-to-peer Communication
HiO Q&A is an open site for all OPPO employees, where we encourage our
employees to share their own knowledge and advice on corporate culture,
strategy, management, products, technology, and anything else. It is a
positive and helpful community. Employees may post and reply anonymously,
which allows them to communicate with management freely.
Culture
Strategy
Products
Technology
Management
Operations
Hot Topics
Problems
Administration
Management
Q&A
Life
Culture
HiO: An Open, Internal Community
Senior Management Business leaders/Experts
Frontline Employees
“Coffee time with Tony”: Direct to the CEO
“Coffee time with Tony” is part of our open culture and an opportunity for
employees to talk to the OPPO CEO face-to-face. We organize regular Coffee
time with Tony sessions, and invite the CEO to talk in depth with employees.
These events help senior management to hear the concerns and questions of
frontline staff. We also hold themed meetings targeted at specific questions
of interest to certain groups or at a certain time, e.g. how to train and
develop graduate hires.
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Appendix
Remuneration and Benefits
OPPO has created a competitive and fair system of pay and benefits to
incentivize and inspire our team. There are also honors and awards so that
when our people make a contribution, they are rewarded not just with generous
material returns, but also given fast recognition and validation.
OPPO provides compensation for our employees in many forms, including salary,
benefits, culture, personal growth, and opportunities to create value.
Together, this compensation can effectively attract, retain, and incentivize
our people.
OPPO provides for our employees’ peace of mind. We make social security
contributions for every employee, and offer annual health checks. We also buy
commercial health insurance for staff, including coverage for accident and
injury, death from illness, treatment for major diseases, and outpatient
medical costs. In 2022, responding to demand from our staff,
Comprehensive Employee Benefits
we added traffic accident insurance (including public transport) coverage to
our insurance package. We also added a discretionary option for
enhanced coverage for staff members and their families: extending the maximum
coverage to CNY 300,000, and extending major illness coverage to include minor
symptoms.
Surpass Yourself, Lead in Technology for the World
Achievement and Awards
Creating value
Personal growth
Career advancement OPPO Chogori Medal
Honors and titles Outstanding Individuals/Teams Named on patents
Global opportunities
Recognition and Belonging
Culture Performance
rewards
HiO communities
Lunch with Tony Clubs & groups OPPO Day The Beginner’s Mind Talk OPPO
merchandise
Performance feedback
Internal moves/rotations OPPO CHUANXIYUAN Expert talks CEO Lab Micro
certification On-the-job training
Performance coaching and improvement Colleagues/supervisor Annual bonus
Performance Stock Units Project bonus High performer special bonus
Provision and Care
Benefits Salary
Employee Stock Purchase Plan Employee Purchase Program Resignation allowance Holiday benefits Daily support Housing support scheme
Health checks Paid annual leave Monthly salary
On-the-job subsidies
Special post allowances
Statutory benefits
Social insurance, housing provident fund, statutory leave
Gifts
Holiday bonuses; event bonuses for marriage, birthdays, birth of children; New
Year lucky money
Support funds
Travel support for specific employees; tax reductions for specific employees;
relocation support for graduate hires
Commercial health insurance:
Medical expenses/major disease, life/accident & injury, travel insurance,
family plans (additional cost), higher coverage health insurance
New employee health check
Company nurse’s station
Staff emergency center
OPPO benefits
For work
Reimbursement of phone bills; company bus, reimbursement of taxis for
overtime; travel expenses; secondment expenses
For life
Extra paid leave; dining allowance/canteen; housing subsidy/employee housing;
transport subsidy; car allowance; mortgage options; employee special offers
Annual health check
Company gym
Staff health management center
Company events
OPPO Annual Gala; OPPO Day; holiday events; family day/open day; budget for
department team building; work anniversary gifts/long service awards; club
activities; entertainment events
Other unique benefits:
Employee Purchase Program; long-term service gifts/resignation allowance.;
OPPO alumni
*Current OPPO policies
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Appendix
OPPO has instituted a number of awards that reflect our culture and our
professional aspirations. They include person of the year and team of the
year, professionalism awards for production line workers, product and
technology awards. These awards include monetary prizes of up to CNY 1-3
million. There are also non-monetary honors, trophies, plaques, and electronic
seals. These help to reinforce employees’ sense of pride and belonging.
Regular Awards Special Awards
OPPO Honor Management Hierarchy
Highest OPPO honor
OPPO Chogori Medal
Corporate-level honors
System-level honors
Ultimate Experience Gold Award
Ultimate Experience Award (Annual)
Ultimate Experience Award (Quarterly)
Nominated by systems
Technology Pioneer Award
Technology Contributions
Award
Nominated by TACs
Special System Awards
Hero Teams Outstanding
Teams
People of the Year
Diligent Individuals
Nominated by systems
System-level Outstanding
Teams
System-level Outstanding
Individuals
Incentives of departments
Incentives of departments/centers
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Appendix
Training and Development
OPPO’s Benfen value brings together outstanding people into confident,
motivated, and well-integrated teams, which can help OPPO turn into one of the
world’s most attractive employers. Guided by our organizational strategy, we
have created a dual system with both expert and management career paths. This
system includes new employee training, general skills, expert development, and
leadership development.
We develop annual HR development plans based on our strategic operations,
personnel needs, and training. We offer our people a comprehensive range of
learning opportunities, including external training, external specialists
delivering internal training, on-the-job training, online learning,
mentorship, simulated exercises, and competitions. In 2022, OPPO’s investment
in training totaled CNY 24.6 million. All employees received an average of
26.5 hours of training.
Investment in training in 2022:
Average training hours per employee:
Employees covered by training:
CNY 24.6 million 26.5 hours 100%
Training and Development Plans by Cohort
New employees
Professional skills
Interns
Dream Chaser Program, phase 1, 2, 3
Experienced hires Dream Maker Program
Senior hires Core of Benfen
Project manager
Project Management Training Camp Advanced Project Management Training Camp
Product managers Product Engine Club
Managers
Junior managersa OPPO Pioneer
Middle management OPPO Explorer
Senior management OPPO Leadership
Core of Benfen
Dream Chaser Program
Project Management Training Camp
OPPO Pioneer
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Pakistan Indonesia
The HiO platform for online learning gives all employees access to a huge variety of courses on general and specialist job skills. They can be used for learning anytime, anywhere. HiO went online in June 2019, and there are now nearly 9,000 courses available. As of 2022, OPPO employees have spent 2.73 million hours learning on HiO.
As of 2022, total hours of employee training on HiO platform
2.73M
Total hours of learning 580,000 670,000 1,200,280 957,131
Investment in employee training (million CNY)
23.5
25.16 41.86
24.6
Number of courses available
300
2,295
6,134
8,848
Bangladesh
2019
2020
2021
2022
2019
2020
2021
2022
2019
2020
2021
2022
Average training hours per employee (hours)
20
23
28
26.5
Average training investment per person (CNY/person)
652
573
1,001
681
Employees receiving regular performance and career development (%) reviews
/
/
72.5
69.4
Lean Dojo Training in OPPO Global Factories
2019
2020
2021
2022
2019
2020
2021
2022
2019
2020
2021
2022
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Appendix
Positive Working Environment
Employee Health and Safety
Lost time injury (LTI)-(hours)
OPPO continuously invests new resources in improving safety. We are committed
to building a company that is safe from the ground up, and provides our team
with a safe, comfortable working environment. This involves building a safety
team, defining safety levels and eliminating risks, and raising employee
awareness of safety and red-line hazards.
To minimize occupational health hazards to our employees, OPPO implements a
workplace health and safety management system consistent with the ISO 45001
standard. As defined in our Occupational Health and Safety Management System
and related procedures, we carry out regular assessments to identify hazards
present or likely to be present in the workplace; provide proper personal
protective equipments to employees who are exposed to particular occupational
disease hazard factors; and conduct regular occupational health inspections,
ensuring that no employees with contraindications work in hazardous positions.
In the current reporting period, there were no incidents of material penalties
because of noncompliance with applicable occupational health and safety law.
There were no deaths, serious work-related injuries, or occupational diseases;
and 100% of personnel who are exposed to occupational disease hazard factor
received health checkups as required.
2018
348
2019
1566
2020
1914
2021
696
Work-related injuries
2018
2019
2
9
2020
2021
14
4
Work-related deaths
2018-2022
0
Occupational diseases
2018-2022
0
LTI frequency rate for direct workforce (%)
2018
2019
3
13
2020
2021
17
22
LTI severity rate for direct workforce (%)
2018
2019
0.35
1.2
2020
2021
1.05
0.7
100%
of employees received health checkups
67%
of global manufacturing sites are ISO 45001 certified
*Data for Dongguan facility (OPPO HQ) only
2022
1056
Occupational Health & Safety Indicators for All Employees 2022
Indicator LTI (hours)
Factrories in China
1760
Work-related deaths
0
2022
6
Occupational diseases
0
Work-related injuries
10
LTI frequency rate for
23
direct workforce (%)
LTI severity rate for
0.5
direct workforce (%)
Overseas Factories 176 0 0 1
3
0.07
Total 1936 0 0 11 15
0.3
2022
15
- Lost time injury (LTI) frequency rate for direct workforce – (total number of lost time injury events) x 1,000,000 / total hours worked company wide Lost time injury (LTI) severity rate for direct workforce – (number of days lost due to injuries) x 1,000 / total hours worked LTI is calculated using the maximum number of hours (22 days, 8 hours)
2022
0.4
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EHS Risk Inspections and Audits
Safety Training and Awareness
OPPO pays high attention to the safe production and environmental management in its manufacturing facilities. We carry out risk inspections to identify any potential safety problems, and remedy problems when found. In 2022, we hired qualified third parties to carry out a full riskaudit, covering EHS, fire safety, food safety, and security surveillance. Across our Chinese (Dongguan, Shenzhen, Chongqing), Indian, Indonesian, and Bangladeshi sites, they identified 996 potential risks, of which 99% have been remedied. Using these results, we also constructed a risk map, which can be used for future safety management work.
Every OPPO employee must understand safety standards, possess the necessary safety skills, and perform their work safely. Health and safety training and awareness help our staff develop the skills and knowledge they need. In 2022, OPPO maintained a program of three levels of safety training for new employees, as required in our Safety Training Regulations. We also organized campaigns like the Tea Talk on Safety, Safety Month, and Fire Safety Month to boost awareness and understanding of safety.
New employees receiving safety training
100%
EHS inspection coverage of OPPO manufacturing sites
100%
Smart Fire Safety for Global Manufacturing Sites
Smart fire safety brings the power of the Internet of Things, big data, AI,
and other advanced technologies to the field of fire prevention. By connecting
resources, information, and data, fire prevention and control can reach new
levels. In 2022, we launched a smart fire safety project to improve safety at
our global sites. The smart fire safety system enables instant collection,
display and analysis of data on fire alerts, equipment malfunctions, and other
informations on our manufacturing si