SYNLETT Q034G-F007W5 30ch Wireless Calling System User Manual

: June 15, 2024
: SYNLETT

SYNLETT Q034G-F007W5 30ch Wireless Calling System

To ensure proper use and trouble-free operation, please read this manual carefully and follow the instructions to set up the system.

If you have any issue or question, contact us directly at support.synlett@gaxintech.com .

Safety Precautions

Please read “Safety Precautions” before using the product. The precautions are to prevent those who use the product unsafely or incorrectly. It is also to prevent damage before it happens.
Do not splash water or detergent on the product.
Do not install the product in a place where it potentially gets wet or humid.
Do not disassemble, repair or modify the product other than a qualified technician.
Before moving the product, please ensure the antenna is fully retracted.
It may cause damage to the antenna or cause injury to others by the tip of the antenna.
Do not insert or replace the battery or connect power to the product with wet hands.
If there is smoke, strange sound or noise, stop using it and remove the batteries or cut off the power.
If there is liquid or another object that gets inside the product, remove batteries or cut off the power from the product.
Do not use the product in any area that is unsafe or near the source of heat, it may cause deformation or malfunction to the product.
When placing the battery in the product, ensure the installed battery in the correct polarity.
Do not give a strong impact on the product.
If the product is installed near metals, the range of radio waves may be affected by the metal surfaces and other electrical equipment. Keep magnetic objects or metal walls away from the product.

Product Care

Please ensure the batteries are removed or the power plug is pulled out before cleaning the product.
For product care, wipe down with a soft cloth that has been wrung out tightly.
If it is extremely dirty, wipe it with a cloth dampened with diluted neutral detergent for tableware, and then squeeze it tightly to make it soft.
Especially in winter, it may be easy to get dusty due to static electricity.
DO NOT immerse the product in any liquid.
DO NOT sprinkle water, or detergent on the product or the power plug.
DO NOT use benzene, thinner, cleanser, nylon scrubbing brush, etc. to clean the product.

Wireless Product Notice

Wireless communications hardware provides reliable communication; however, there are some limitations that must be observed.
The transmitters are required to comply with all applicable wireless rules and regulations. As such, they have limited transmitter power and limited range.
Wireless signals may be blocked by radio signals that occur on or near the wireless operating frequencies. We suggest installing the products at least 3ft away from any equipment that creates interfering radio waves.
Examples of devices that easily generate interfering radio waves or noise: are air conditioners (outdoor units), refrigerators, mobile phones (WLAN)/other electric appliances with high power consumption when it is turned on.
If you are using this product with buildings around you, you may receive frequencies from the surrounding. Malfunctions may occur. Also, radio waves are extremely difficult to reach in reinforced buildings so the system might not respond normally.

The products do not have an out-of-range function and as such must be tested periodically to understand their area of effective operation.

Product Specification

Wireless Range: up to 660ft or 200m without obstacle*
Alert Option: voice alert, chime or alarm
Voice Alert Languages: English, Spanish, French, Japanese, Korean, Mandarin and Cantonese.
Chime Options: Ding Dong x2, Ding Dong, Fast Ding Dong, Store Door Chime, Tannoy Chime, Cuckoo Bird, Ringtone 1, Ringtone 2
Volume: 3 levels (low, medium and high)
Max Add-ons: 255 wireless components in 30 channels
Operating Temperature: 32°F – 104°F
Power Supply:
- Central Monitoring Unit: 4 x C-type batteries (not included) or 12V 1A AC Adapter (included)
- Call Button: 1 x 12V 23A battery/each (included)
*Environmental factors such as concrete or brick walls and heavy electronic equipment may affect the signal range.

Product Diagram

Central Monitoring Unit (CMU)

CALL REVIEW
VOLUME
LANGUAGE
REPLACE / ADD
RECORD
INDICATOR LIGHT
CLEAR
ANTENNA
HOOK SLOT
BATTERY COMPARTMENT
CONVERTIBLE STAND
AC SOCKET
ONE-OFF / REPEAT
SPEAKER JACK (3.5mm）
CALL / ALARM
POWER ON / OFF

< Side >

| AC Adapter| | Signal
---|---|---|---
| Battery Level| | Sound

Call Button

LED Indicator (when the light is dim, replace the battery)
Push Button (push for help)
Bracket (wall mounted)

Call Button Setup

Battery Installation for Call Button

Gently pry open with the flathead screwdriver to access the battery compartment.
Insert the battery (included) inside the call button.
Push the button on the call button, the indicator lights up which means the call button is working correctly.

Call Button Installation

a. Munt Call Button with Double Sided Tape (Optional)
Place double sided tape on back of call button and mount to wall.

b. Mount Call Button to Wall with Bracket (Optional)

A. Wall Mount with Double Sided Tape The mounting brackets may be affixed to most smooth, clean surfaces with the included double sided tape.

B. Wall Mount with Screws (included) The mounting bracket may be more securely mounted to walls or headboards with screws. Use the recessed guides for screw placement on the bracket.

c. Lace Lanyard Strap thru Call Button (Optional)

Lace lanyard strap thru top of call button.
Wrap loop around cord and pull tight.
Hang call button from the strap

Functions

Language Setting

There are 8 alert tones and 7 languages of voice alert options. Press the「LANGUAGE」 3 button to select one that is applicable to your environment. Language options: English, Spanish, French, Japanese, Korean, Mandarin and Cantonese.

Volume Setting

Adjust the volume by pressing the [VOLUME] 2 button. 3 volume levels to choose from low, medium and high.
Connect the CMU with a speaker or amplifier on the in [SPEAKER JACK ] 14 in a noisy environment for higher volume.

Call / Alarm

When the CMU is set on [ALARM] position 15. Alarm siren rings out when receiving a signal from the call button. The alarm volume is preset and unable to adjust.

When a language voice alert is selected, the CMU rings out with a siren along with the selected language alert.
When an alert tone is selected, the CMU rings out with a siren only.

When the CMU is set on [CALL] position, the CMU rings out the selected alert tone or voice alert when receiving a signal from call button.

One-off / Repeat

When the CMU is on [ONE-OFF] position 13, it rings out the alert one time only. Switch it on [REPEAT] position 13 , the CMU rings out the alert continuously until the [CALL REVIEW] 1 button or the [CLEAR] 7 button is pressed.

Power Supply

Place 4 x C-type batteries in the [BATTERY COMPARTMENT] 10 or connect with the AC adapter provided. After switching on the CMU, you will see numbers light up and scrolling across the screen which indicates the CMU is unprogrammed.

If you choose to use the battery to power the CMU, it is recommended that you remove the batteries when the CMU is not in use. When batteries are replaced, all components that were programmed to the CMU will remain unchanged and function as the same.

Before Setting up the CMU

During the programming, DO NOT extend the [ATTENNA] 8 on the CMU to avoid radio interference. The programming distance between the CMU and the call button is within 2ft.
When the battery voltage becomes low, a display icon will appear and you will not be able to operate the CMU at this time.
Make sure it is free of signal interference from other external devices/ equipment during the programming. External transmission signals might affect the programming.
If there is another call button signal sent unintentionally, the CMU might recognize the signal and display icon. The unintentional call button might record on the channel. Simply replace it by following the steps on Page 11 for “Replacing Call Button/Component” to replace it.
DO NOT press more than one call button at the same time during the programming or the CMU will not recognize the signal. Restart the programming from the beginning.

Instructional Videos

Watch a more hands-on instructional video to set up your system available on our You tube Channel. Visit https://youtu.be/bWFHnZMgweI or scan the QR code to access the video.

Initial System Setup

Before setting up the system, please ensure the CMU is connected with power and the call buttons/components are installed with battery.

Press and hold [RECORD] 5 until the CMU rings out 2 beeps and a closing melodic tone.
Red [INDICATOR LIGHT] 6 lights up means pairing mode is active.
To pair one call button/component only on each channel:
a. Press the button on the call button/component to send out signal and pair it with the CMU on the 1st channel.

b. The CMU rings out a chime/voice alert after successfully programming the first call button/ component to the system. Simultaneously, the corresponding channel number “1” glows on the screen.

c. Wait for approx 6 sec until the CMU rings out a closing melodic tone. It indicates the call button is recorded on the 1st channel successfully and the channel is closed.
d. To pair the next call button/component on the 2nd channel. After the closing melodic tone rings out on step c, press the new call button you desire to pair until you hear the CMU rings out the corresponding number with the light “2” glows on the screen.

It indicates the second call button is paired with the 2nd channel successfully. Sequentially repeat step c to program additional call buttons/components for the next channels.

This setting is applicable for small clinic, nursinghome, elderly/long-term care, hospital, restaurant, service and hospitality industry

To pair two or more call buttons/components on the same channel:

a. Follow after Initial System Setup step 1 , and ensure the pairing mode is active. Press the call button to send out signal and pair it with the CMU for the 1st channel.

b. The CMU rings out a chime/voice alert after successfully recording the first call button/ component to the CMU. Simultaneously, the corresponding channel number “1” glow on the screen. It indicates the call button is paired to the CMU successfully on the 1st channel.

c. Follow right after step b, within 6 sec (before the CMU rings out a closing melodic tone) move quickly and press the next call button which you desire to pair on the same channel. The CMU will ring out a chime/voice alert when a new call button/component is paired to the same channel successfully. Repeat this step to pair two or more call buttons/components on the same channel.
Note: If no additional call button/component signal is sent to the CMU for 6 sec after step b, the CMU automatically rings out a closing melodic tone to indicate the channel programming is closed and ready for the programming of the next channel.

d. To pair additional call button(s) on the 2nd channel. Wait after the CMU rings out the closing melodic tone at the end of step c, and press the next new call button/component which you would like to program on channel “2”. You will see the channel number light “2” glows on the screen when the new call button is paired to the 2nd channel successfully. Repeat step c to pair more call buttons/components on this channel.

e. Sequentially repeat step d to pair call button(s) for the following channels. A closing melodic tone rings out from CMU indicating the channel recording is complete and closed.

This setting is applicable to larger environments such as care facilities, hospital, treatment rooms and other venues with multiple service points in each room.

When the initial programming is completed, the pairing mode automatically switches off if there is no operation for 20 sec. Or switch off the pairing mode manually by pressing [RECORD] button to exit the programming.

Add New Call Button/Component

Make sure you are prepared to program all of the components before you begin. The CMU automatically exits programming mode after 20 sec of inactivity. If you are not prepared with all of your components, you may be forced to start again at the beginning.

Press and hold [REPLACE/ADD] button until 2 beeps and a closing melodic tone rings out from the CMU. Then quickly press [RECORD] 5 button to activate programming mode for adding additional call button(s)/ component(s).
You will see the current channel number glow on the CMU screen.
- If you would like to program the new call [ CLEAR] button to the current channel, quickly press the new call button(s) to pair it to the CMU.
- If you would like to program the CLEAR feature on the caregiver LCD pager, quickly press the button on the pager to pair it to the CMU.
- If you would like to program the new call button to the next channel number, wait for the CMU rings out a closing melodic tone before pressing the new call button to pair it to the CMU.

When the pairing of a new call button is completed, you will hear a chime or a voice number alert from the CMU.

You can only record new call button or device from the last channel onwards. If there is no operation after 6 sec, a closing melodic tone rings out to indicate the channel recording is closed.

To exit the programming mode by pressing [RECORD] 5 button or leave it with no operation for 20 sec.

Replacing Call Button/Component

Press and hold [REPLACE/ADD] 4 button until you hear 2 beeps & a closing melodic tone.
Then press [CALL REVIEW] 1 button to select the existing number which you would like to replace.

Tip: Long press [CALL REVIEW] 1 button to skip 10 numbers.
When the targeted number rings out, press the new call button to replace the existing call button.
You will hear a melodic tone when the existing call button is replaced.

To exit the programming mode by pressing [REPLACE / ADD] 4 button or leave it with no operation for 20 sec.

Call Review & Clear Memory

The CMU displays number(s) and keeps ringing out when receiving a signal from call button or other component. The selected chime/voice alert does not silence until the [CALL REVIEW] 1 button is pressed.

You can review up to the last 6 calls by pressing [CALL REVIEW] 1 button. The latest call from the corresponding channel will display on the screen with the selected chime/voice alert.

The CMU has memory function that saves the memory of the last 6 call numbers even after turning off or losing power.

The calls from the call buttons can be canceled by pressing the [CLEAR] 7 button. However, after pressing the [CLEAR] 7 button, all call history will be erased and no longer able to review.

To Reset

To reset the system, press and hold [RECORD] 5 button the CMU rings out 2 beeps and a closing melodic tone. Then press [RECORD] 5 button again or leave it with no operation for 20 sec.

When there are numbers scrolling across the screen, which indicates the CMU is reset and back to the ex-factory setting.

Mounting the CMU

Slide the [CONVERTIBLE STAND] 11 off the bottom of the CMU. Mount the [CONVERTIBLE STAND] to a wall with 2 screws provided. Slide [HOOKs] 9 on the back of the CMU onto the [CONVERTIBLE STAND]

Programming Instructions for Other Components

2-in-1 Call Button

The programming for 2-in-1 Call Button F007E with dual functional keys [CALL/CLEAR ] operates the same as the standard call button. Please refer to Page 8 for “Initial System Setup” or Page 10 for “Add New Call Button/Component” as a guide to pair 2-in-1 Call Button to the CMU. The individual [CLEAR] button on 2-in-1 call button does not require to program to the CMU. It works with its respective [CALL] button automatically when its corresponding [CALL] button is paired to the CMU.

Clear Call Button

The programming for Clear Call Button F007A operates the same as the standard call button. Please refer to Page 10 for “Add New Call Button/Component” as a guide to pair the Clear Call Button to the CMU.
Note: the Clear Call Button does not program to a specific number. You will only hear a melodic tone one time after it is paired to the CMU successfully.

Caregiver LCD Pager

The wireless caregiver LCD pager QM003 can only be used in conjunction with SYNLETT’s CMU. Any pager will respond to any CMU within 300ft*.
It must be paired to the CMU before it can function correctly. Please refer to Page 15 for “Caregiver LCD Pager Setup” as a guide to pair the pager to the CMU.
Note: the Clear feature on the pager does not program to a specific number. You will only hear a melodic tone one time after it is programmed to the CMU successfully.

*Environmental factors such as concrete or brick walls and heavy electronic equipment may affect the signal range.

Wireless Range: up to 300ft or 100m without obstacle* from the CMU
Volume: 3 levels (low, medium and high)
Operating Temperature: 32°F – 104°F
Power Supply: 2 x AA battery (not included)
*Environmental factors such as concrete or brick walls and heavy electronic equipment may affect the signal range.

The CLEAR feature on caregiver LCD pager must be paired to the CMU before it can function. Please refer to Page 10 for “Add New Call Button/Component” to pair the [CLEAR] button on the pager to the CMU.

Slide open the battery compartment cover and insert 2 new AA batteries (not included) into the pager.
There is a functional switch on the side of the pager: Ring Mode, Silent Mode (vibration only) and Off. Slide the switch to select an alert option. Press the [VOLUME] button on the pager repeatedly to cycle through the volume levels to select one that works for your environment. Press the [REVIEW] button on the pager to allow user to review the last 6 called numbers on the LCD screen.
When a call button sends out a signal to the CMU, both the CMU and pager will show the correct identification number of each device as it is tested.
The pager will only alert if within 300ft from a CMU. Any pager will respond to any CMU within 300ft. The CMU and pager should continue to alert until they are silenced.
To clear all calls remotely with the pager, press the [CLEAR] button on the pager to clear all calls from the CMU.

When pager shows “Lo” on the LCD screen, it indicates the batteries level on the pager is low. The pager will not function until the batteries are replaced.

Frequently Asked Questions – FAQ

When I press the call button, nothing displayed on the CMU screen (or there is no responding sound)
- Check if the call button/component is programmed to the CMU correctly.
- Or program the call button/component again from the beginning (see page 8).
- Check if the power AC adapter is connected to a power outlet or check the battery if you use 4 C-type batteries to operate the CMU.
When I press the call button the indicator lights up but there is nothing displayed on the CMU screen after pressing the call button.
- Please pair the call button to the CMU again to ensure the programming is complete successfully (see page 8).
The corresponding number does not display on the CMU during setting.
- Check the call button/component battery. Low power affects performance. It is recommended to check all battery levels periodically
The CMU just started making strange noise constantly with battery light is on.
- It might be the inconsistency of the power connection. Please unplug the power cord and plug it back on or reconnect the CMU with power from a different outlet.
The signal range between the call button and CMU is less than 100ft.
- Please try installing the CMU and the call button away from metal walls/ surfaces and any electronic device that generates radio frequencies.
  The signal range is affected significantly by metal walls and surfaces. Singal interference may occur or it may cause the CMU unable to receive signal.
  Fully extend the antenna on CMU to receive the most optimal signal range.
- If installing the CMU on a wall, ensure there is no device that easily generates radio waves or noise on the back side of the wall. Or change the installation location for the most optimal signal range.

If you still experience other issues or have further inquiries, please contact us directly at: support.synlett@gaxintech.com.
We will respond within 24 hours.

Tips for Caregiver

If the CMU is out of range of the call button/component, it will not alert when the component is triggered.
Test the CMU’s range in your area before assuming it will cover the entire space.
We designed the system so it could be used in a multi-floor area. We measured them in open spaces and they should cover a maximum of 660ft or 200m. Note that indoors, the building layout and materials will affect the actual distance you can receive. Buildings made from wood frames and drywall will have the best performance, and signals can pass through several walls or a different floor and still be received. Materials like concrete, brick or stone will reduce range quite a bit when compared with drywall, and a metal plate can block them completely. So test, test, test and test some more to make sure it will work properly in the range that you intend to use the system.
If you have not been using the system for some time, please test again, it just takes a couple of seconds and will give you peace of mind.

Warranty

If you experience issues while using our products, we offer replacement to malfunction products 1 year from the date of purchase.
Please contact us directly at support.synlett@gaxintech.com with email SUBJECT “Wireless Calling System Issue” and your order ID. We will reply in less than 24 hours.
We will still be able to provide support even the product is out of warranty. Your comments and suggestions are most welcome.

*Limited Warranty: seller warrants that the goods sold will be free from defects of workmanship and manufacturing, for a period of one year from the date of sale. Other than this limited warranty, seller makes no express or implied warranties. Except for this limited warranty. NO EXPRESS OR IMPLIED WARRANTIES ARE GIVEN AND NO AFFIRMATION OF SELLER BY WORDS OR ACTION, WILL CONSTITUTE A WARRANTY. THE GOODS BEING PURCHASED ARE BEING SOLD ON A “WITH ALL FAULT” BASIS. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE GOODS IS WITH THE BUYER. SHOULD THE GOODS PROVE DEFECTIVE FOLLOWING THEIR PURCHASE. THE BUYER AND THE MANUFACTURER, DISTRIBUTOR OR RETAILER, ASSUMES THE ENTIRE COST OF ALL NECESSARY INSTALLATION, SERVICING OR REPAIRS.

Package Contents

Central Monitoring Unit
Call Button x 10
AC Power Adapter
Accessory: Screws, Double Sided Tapes, 12V 23A Batteries and Lanyard Straps
Caregiver LCD Pager (included in “with pager” package only

Please contact us directly for any issues or inquiries at Email: support.synlett@gaxintech.com

LEGAL DISCLAIMER: SYNLETT products rely on wireless technology which is subject to physical and environmental considerations. Please be aware that the transmitter will not be 100% accurate if it is out of range at anytime.
It is the end-user’s responsibility to make sure that the product is used correctly and with in range of each other.
SYNLETT products are designed to augment well-designed care programs & practices. We do not claim that any of its products are suitable as a substitute, or as a total solution for individuals that require care and constant supervision & are at risk.We recommend that all personnel receive periodic training in the operation of these products and products are tested before each use. It is important to read and follow the directions.
WARNING: Failure to comply with the warning may result in injury or death. These devices are not suitable for all individuals. Other devices may be required. These devices are not a substitute for visual monitoring by a caregiver. The manufacturer does not claim that these devices will stop elopement and/or stop falls.
These devices are designed to augment caregivers’ comprehensive resident mobility management program. These devices are to be used by a licensed caregiver only. Test these devices before each use. Read the instructions and Legal Disclaimer. It is designed to be installed by the end user. As such, it is the entire responsibility of the buyer to insure that the product is properly installed and tested. Further, the product is not designed to replace good caregiving practices including, but not limited to:
A.) Direct patient supervision
B.) Adequate training for staff personnel for elopement and fall prevention
C.) Testing of the system before each use. WHERE PERMISSIBLE, IT IS THE SELLER’S INTENT TO LIMIT ANY LIABILITY FOR SPECIAL, CONSEQUENTIAL OR INCIDENTAL ECONOMIC DAMAGES TO REFUND OF THE PURCHASE PRICE OR REPLACEMENT OF THE GOODS. SELLER DISCLAIMS ANY LIABILITY FOR COMPENSATORY OR OTHER DAMAGES ARISING OUT OF THE USE OF THE GOODS.

FCC STATEMENT FCC ID: 2A4LY-F007

Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

reorient or relocate the receiving antenna;
increase the separation between the equipment and receiver;
connect the equipment into an outlet on a circuit different from that to which the receiver is connected;
consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC rules.

Operation is subject to the following two conditions:

this device may not cause harmful interference, and
this device must accept any interference received, including interference that may cause undesired operation.

RF EXPOSURE STATEMENTS

This device complies with the ISED RSS-102 RF exposure requirement set forth for an uncontrolled environment and are safe for intended operation as described in this manual.