APC BX500CI Back-UPS User Guide
- June 15, 2024
- APC
Table of Contents
APC BX500CI Back-UPS
Place and Power On
-
Place the Back-UPS to avoid:
- Direct sunlight
- Excessive heat
- Excessive moisture
-
Connect the battery by pulling the battery connector handle down, and then pushing it into the unit.
-
Plug the Back-UPS BX500CI power cord directly into a wall outlet; not into a surge protector or power strip.
-
Press the ON/OFF button to turn on the unit.
- The green LED status indicator confirms that the Back-UPS is on and ready to provide protection.
- The Back-UPS should charge for at least 10 hours to ensure sufficient runtime. The unit is being charged whenever it is connected to AC power, whether the unit is turned ON or OFF.
Adjust Transfer Voltage and Sensitivity Settings
Automatic Voltage Regulation boosts the AC voltage when it drops below safe levels. This allows the equipment plugged into the unit to operate during low voltage conditions, conserving the battery power in the event of a power cut.
The Back-UPS will switch to battery power if the input voltage level becomes too low for the Automatic Voltage Regulation to compensate, or if the AC power is distorted.
If the Back-UPS switches to battery power too frequently or too infrequently, adjust the transfer voltage and sensitivity settings:
- Ensure the Back-UPS is off. Plug it into AC power.
- Press and hold the ON/OFF button until the LED repeatedly flashes. The unit is now in Program Mode.
- Release the button. The LED will flash once, twice, or three times per second, indicating the current setting.
- Press the ON/OFF button within two seconds to change the setting. Each time the button is pressed, the LED will flash at a different rate: once, twice, or three times per second, indicating the new setting. Continue pressing the button until the desired setting is reached. If the button is not pressed within five seconds, the Back-UPS will exit the Program Mode.
- To exit Program Mode, release the button and wait for the LED to stop flashing.
Transfer Voltage and Sensitivity Settings
LED Flashing
| Voltage Sensitvity Setting| Input Voltage Range (for AC Operation)|
Usage
---|---|---|---
Once per second| Low| 155 – 280| The Back-UPS will switch to battery power
less often. Use with equipment that is not sensitive to low or high level
voltage levels or minor voltage waveform distortions.
Twice per second| Medium (factory default)| 160 -280| Default, use in normal
conditions.
Three times per second| High| 165 – 270| The Back-UPS will switch to battery
power during any small fluctuation in voltage. Use with equipment that is
sensitive to low or high level voltage levels or minor voltage waveform
distortions.
Stat us Indicators
LED Status Indicator|
Audible Alarm
|
Condition
---|---|---
On| Off| On-line – UPS is supplying conditioned AC power to the load
On (Off during 4 beeps)| 4 beeps repeated
every 30 seconds
| On-Battery – Back-UPS is supplying battery power
Flashing| Rapid Beeping (every 1/2 second)| Low Battery Warning – The UPS
has 1.5 minutes of remaining battery power
Flashing| Constant tone| Bad Battery Detected – The battery needs to be
charged or is at the end of its life.
Off| Short beep every 4 seconds| Low Battery Shutdown – During On Battery
operation the battery power was almost completely exhausted
Off| Constant Tone| On Battery Overload – Connected equipment requires
more power than is provided by the Back-UPS battery.
On| Constant Tone| On-Line Overload – The power drawn by the connected
equipment exceeds the power capacity of the battery backup
Flashing| Chirp every 2 seconds| Charger Warning – Back-UPS has experienced an
internal problem, but continues to power the load. Contact Schneider Electric
IT (SEIT) Technical Support.
Off| Constant Tone| Charger Fault – Back-UPS has an internal problem, and
is no longer powering the load. Contact SEIT Technical Support
Troubleshooting and Service
- Consult the Troubleshooting from the APC by Schneider Electric Web site, www.apc.com.
- If the problem persists, contact Schneider Electric IT (SEIT) Customer Support through the APC by Schneider Electric Web site, www.apc.com.
- Note the model number serial number and date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD on select models.
- Call SEIT Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
- If the unit is under warranty, the repairs are free.
- Service procedures and returns may vary internationally. Refer to the APC by Schneider Electric Web site for country-specific instructions.
- Prepare to troubleshoot the problem over the phone. If this is not successful, and the unit is still under warranty, the Technical Support Representative will provide all necessary information to return the unit for replacement.
Specifications
| Input | Voltage / Frequency | 230 VAC nominal / 45-65 Hz |
|---|---|---|
| Brownout Transfer / Over-voltage Transfer | 160 ±8% VAC, typical / |
280 VAC, typical
Output| UPS Capacity (total)| 500 VA / 300 W
Voltage On Battery| 230 Vac rms
Frequency – On Battery| 50 Hz, 60 Hz ±1 Hz
Transfer Time| 50 Hz: 6ms typical, 10ms maximum 60 Hz: 5ms typical, 8ms
maximum
Protection and Filter| AC Surge Protection| 273 joules
AC Input| Resettable circuit breaker
Battery| Type (maintenance-free)| Sealed, lead-acid battery
Average Life| 2 – 5 years depending on the number of discharge cycles and
environmental temperature
Typical Recharge Time| 10 Hours
Physical| Net Weight| 5.1 kg
Dimensions (H x W x D)| 18.55 cm x 11.5 cm x 21.3 cm
Battery Replacement
The battery in the Back-UPS BX500CI is not user-replaceable. Contact SEIT Technical Support for a list of authorized service centres near you.
Warranty
Register your product online. http://warranty.apc.com
The standard warranty is two (2) years from the date of purchase. SEIT’s standard procedure is to replace the original unit with a factory- reconditioned unit. Customers who must have the original unit back due to the assignment of asset tags and set depreciation schedules must declare such a need at first contact with a SEIT Technical Support representative. SEIT will ship the replacement unit once the defective unit has been received by the repair department, or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to SEIT. SEIT pays ground freight transportation costs to ship the replacement unit to the customer.
APC by Schneider Electric IT Customer
Support Worldwide
For country-specific customer support, go to the APC by Schneider Electric Web site, www.apc.com.
EN 990-5174 07/2013
© 2013 APC by Schneider Electric. APC, the APC logo and APC, the APC logo, and Back-UPS are owned by Schneider Electric Industries S.A.S. or their affiliated companies. All other trademarks are property of their respective owners.
FREQUENTLY ASKED QUESTIONS
How long should I charge the APC BX500CI Back-UPS battery for optimal performance?
The Back-UPS should charge for at least 10 hours when initially set up to ensure sufficient runtime. It continues to charge whenever it's connected to AC power, whether it's turned on or off.
What is Automatic Voltage Regulation (AVR) in the APC BX500CI Back-UPS, and how does it work?
AVR boosts the AC voltage when it drops below safe levels, allowing connected equipment to operate during low voltage conditions. This helps conserve battery power during power cuts.
What are the different transfer voltage and sensitivity settings, and when should I use them?
The settings are Low, Medium (factory default), and High. Use Low for equipment not sensitive to voltage fluctuations, Medium for normal conditions, and High for sensitive equipment.
What do the LED status indicators and audible alarms signify on the APC BX500CI Back-UPS?
The LED indicators and alarms provide information about the UPS status, battery warnings, and potential issues such as low battery or overload. Refer to the provided table for a detailed explanation.
Is the battery user-replaceable in the Back-UPS BX500CI?
No, the battery is not user-replaceable. If you need to replace the battery, contact SEIT Technical Support for a list of authorized service centers near you.
What is the warranty period for the APC BX500CI Back-UPS?
The standard warranty is two (2) years from the date of purchase. If the unit is under warranty, repairs are typically free. Register your product online for warranty coverage.
What is the purpose of the APC BX500CI Back-UPS?
The APC BX500CI Back-UPS is designed to provide battery backup and surge protection for connected electronic equipment, such as computers, routers, and other critical devices, to ensure they remain operational during power outages and receive clean power during normal operation.
How long can the APC BX500CI Back-UPS power my devices during a power outage?
The runtime of the Back-UPS depends on the power load of the connected devices. To estimate runtime, you can use APC's runtime calculator available on their website.
Can I plug the APC BX500CI Back-UPS into a surge protector or power strip?
No, it is recommended to plug the Back-UPS directly into a wall outlet to ensure proper operation and protection.
What should I do if the APC BX500CI Back-UPS emits a constant tone and displays On Battery Overload?
This indicates that the connected equipment is drawing more power than the Back-UPS can provide. You should disconnect some devices to reduce the load on the Back-UPS.
How often should I replace the battery in the APC BX500CI Back-UPS?
The average battery life is 2 to 5 years, depending on usage and environmental factors. It's a good practice to monitor the battery status and replace it when necessary to maintain reliable backup power.
Can I use the APC BX500CI Back-UPS with sensitive electronic equipment like servers or medical devices?
Yes, you can use the Back-UPS with sensitive equipment, especially if you select the High sensitivity setting for voltage fluctuations. It helps protect against minor voltage waveform distortions.
REFERENCE:APC BX500CI Back-UPS User Guide- device.report
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