MUBVIEW J9 Doorbell Camera Wireless with Chime Video Doorbell User Manual

MUBVIEW J9 Doorbell Camera Wireless with Chime Video Doorbell

www.mubview.com
support@mubview.com
+1 (978)3092611

Reading Instructions:
The manual is applicable to Bell j9/Bell J9 Plus/Bell J10, the picture is for reference only, please refer to the actual product received

Warranty Service

• Thanks for your shopping and trust.
• We have been optimizing our products and improve our lifetime customer service to offer you a better shopping experience.
• If you have any problems, please feel free to write us e-mail We will solve your problems within 24 hours.
• In addition, your advice or suggestions will be much appreciated and welcomed.

This wireless doorbell camera exclusively supports Wi-Fi connection and is only compatible with 2.4GHz Wi-Fi. It doesn’t support 5G. Kindly ensure your Wi-Fi setup meets these specifications.

Product Service

• Email: support@mubview.com
• Distributor: business@mubview.com
• Tel: +1 (978)3092611 (Mon-Fri 9:00 AM-5:00 PM EST)

More About Us
Web: www.mubview.com
Facebook: www.facebook.com/mubview

Product Content

• Doorbell*1
• Chime *1
• User Manual *1
• USB Cable *1
• Screws Set/Screwdriver *1
• ЗМ Таре *3

Note: Micro SD card and power adapter are not included.

More about Doorbell

Compatible charger (not provided):

• USB compatible mobile phone charger (DC 5V 1A~2A)
• Prior to the doorbell installation, please charge up your doorbell for about 6-8 hours till the Charging Indicator turns BLUE from RED.

Battery Charging Indicator

LED Indicator

Doorbell Power on/off
Press and hold the Doorbell Button for 5 seconds to activate the doorbell power. Release the rear mount using the unlock pin, then remove the silicone cover, reset the doorbell before connecting (hold the Reset Button for 5 seconds until the light turns red and blinks)

Download & Install App
The camera supports Android and iOS system. Please scan the QR code below or search ‘Mubview’ in App store to download the App, and follow the instruction to register account. If you encounter any problems during the installation process, please feel free to contact us via support@mubview.com

Account Registration

• Sign up in App with your email address.
• Choose your region and correct country code (Users from different regions cannot share the camera).

Preparations for Connection

1. Allow ‘Mubview’ App to access mobile cellular data and wireless LAN, or it will fail to add camera.
2. Allow ‘Mubview’ App to receive pop-up messages, otherwise the smart phone will not receive notification when motion is detected.

1. MUBVIEW provides free 7-day loop video cloud storage with the basic version, or you can insert a Micro SD card into the camera to store videos.
2. The camera only works with 2.4GHz Wi-Fi, not support 5GHz.
3. When connecting to network, please take the camera closer to your 2.4GHz router, to ensure a stable network signal.

Connect Doorbell to App

Connect the Chime

• Click Setting Button on the Chime, and the Chime indicator will flash red for 20 seconds, indicating that the chime is in pairing mode.
• Press the doorbell button to send a pairing signal, and your Chime will sound to react, together with its blue LED flashing.
• Chime pairing succeeds.

Install Your Doorbell

Select a location

Install the wall mount

1. Take apart the wall mount from your doorbell and mark the location of the two mounting holes on your wall.
2. .Screw your bracket into wood wall with the provided screws. If installing on stucco, brick, or concrete, drill holes in the wall, then insert the included anchors before driving in the mounting screws.

*Adhesive tapes are an optional way to mount the doorbell bracket to the wall.

Multi-User Sharing

• Camera can be shared to others in two ways:
  • Let her/him view but cannot control the camera.
  • Let her/him view and control the camera.

Share steps:

1. Download the Mubview App on your phone and the phones of those you want to share with.
2. Create new accounts using your and the invitees’ email addresses.
3. Open the Mubview App on your phone, invite others by entering their email or scanning their QR code.
4. The invitees should sign in to their Mubview App to accept the invitation.
5. Manage shared devices under SETTINGS –> DEVICE SHARE.

FAQ

For more detailed FAQs, please log in to the APP, search in “Me”-“FAQ”- “Help Document” ; Or contact us by e-mail

The device prompts offline?

1. Check whether the equipment is in the power-on state, and observe whether the working light of the equipment is on normally.
2. Check whether the Wi-Fi network is in good condition and restart the router.
3. If the device is located far away from the router, which results in the inability to obtain a good Wi-Fi signal, it is recommended to move the router to a closer place or add a Wi-Fi amplifier to improve the Wi-Fi performance of the home.
4. Delete the camera from your Mubview account and add it again after resetting the device.

Check whether the device firmware and application program are the latest version.

Update router or Wi-Fi password?
Delete the camera from your Mubview account. After resetting the device, use the new Wi-Fi and password to add it again. Can’t play historical video of the SD card?

1. Check the status of the SD card in “Settings” to ensure that the SD card has been successfully recognized.
2. Reinsert the SD card.
3. In the application, format the SD card.
4. Try another new SD card.

Alarm push frequently?

1. In the App, lower the sensitivity of the motion detection alarm.
2. Check whether there are objects that interfere with and trigger the PIR sensor in the field of view of the device, such as the outdoor unit of the air conditioner, driving cars, passing pedestrians, etc. The angle of the device can be adjusted appropriately to avoid these easily disturbing objects.
3. Turn on “human motion detection” and use humanoid algorithm to filter useless.

The phone cannot receive the alarm push?

1. Turn on all the push permissions of the “Mubview” application in the system settings of your mobile phone.
2. Make sure that the device’s motion detection function is successfully turned on.
3. Restart the phone, and clear the cache on Android phones.
4. Check whether the network is good.

How to Troubleshoot Network Connections
The indicator has a solid red light

1. If the indicator has a solid red light, please reset or unplug the device, then setup again.
2. If reset does not work, please contact our technical engineer team ( support@mubview.com ) to get upgrading package to upgrade your device( please check if you have a. SD card reader and a SD card first).
3. If all of the above methods does not work, please feel free to contact us for further solution.

The indicator is red and blinking slowly but does not blink fast after the device scanned the QR code, and does not make a sound like “bee”
The above case might be caused by any of the following reasons: the QR code is abnormal, the lens is defocused or the device is defective.

1. Make sure your phone is 5-8 inches from the lens and try to scan the QR code from different angles.
2. If your phone is a new brand, this might cause the abnormal QR code. In this case, please provide us a screenshot of the QR code and the model and operation system version of your phone.
3. Make sure the lens is clean. Try AP mode to setup your phone and then check whether the lens is defocused.
4. If you still failed to setup your device and the device does not make any response when setup. Please provide us the SN of your device, the screenshot of QR code, the exact time you setup your device (if possible, please provide a video of setting up your device) for a further troubleshooting.

The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code. But the fast red light does not turn blue
The indicator blinking fast red light means the device has recognized the QR code successfully. Reasons for device failed to setup might be as the following:

1. The wifi is 5G instead of 2.4G.
2. Wrong password.
3. Unstable network. Please put your device next to the router when setup. If this still does not work, please reboot your router and reset your device to try again. Also, you can try to use your mobile data as hotspot to setup your device to test if it works with hotspot wifi.
4. If it does not work with hotspot, the Wifi antenna inside the device might be defective. In this case, please feel free to contact us for further solution.

The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code. And the fast red light turns blue after a while but the device failed to add to APP

• Please provide us your SN/ account info as well as the exact time you setup your device. We will forward these info to the technical engineer team for a further troubleshooting.
• MUBVIEW official after-sales email: support@mubview.com

THANK YOU
User guide videos

SUCCESS COURIER SL

• Calle de RIO TORMES 13A, oficina 1, Fuenlabrada, Madrid, 28947 Spain
• Email: support@mubview.com

GOAL REACH CONSULTING LTD

• OFFICE 1029 3 HARDMAN STREET 10TH FLOOR, SPINNINGFIELDS MANCHESTER, UK M3 3HF
• Email: support@mubview.com

Made In China
FCC ID: 2AUSP-BELLJ6

FCC Notice

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note:

• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the
  FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

• This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

FCC Radio Frequency Exposure Statement

• The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure condition.
• The min separation distance is 20 cm.
• Notice: Shielded cables
• All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations.
• This product complies with the radio  interference requirements of the European Community.

Declaration of Conformity
Hereby, MUBVIEW declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit the Web site: https://www.mubview.com/

RF exposure information :

• The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body. To maintain compliance with RF exposure requirement, use product that maintain a 20cm distance between the device and human body.
• T8360 Wi-Fi Operating Frequency Range: 2412~2472 MHz(2.4G); Wi-Fi Max Output Power: 17.66 dBm(ERIP ); T8360 Bluetooth Operating Frequency Range: 2402~2480
  MHz; Bluetooth Max Output Power: 5.43 dBm(EIRP).

IC Statement
This device complies with Industry Canada Licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.

IC RF Statement

• When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements.

• This product is designed and manufactured with high quality materials and components, which can be recycled and reused.

• This symbol means the product must not be discarded as household waste, and  should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product.

• This product complies with the radio  interference requirements of the United Kingdom Declaration of Conformity. 

Hereby, MUBVIEW declares that this product is in compliance with Radio Equipment Regulations 2017. The full text of the UK declaration of conformity is available at the following internet address: https://www.mubview.com/

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