MUBVIEW PK320 Smart PTZ Indoor Security Camera User Guide
- June 15, 2024
- MUBVIEW
Table of Contents
A Smarter Safety Solution
Smart PTZ Indoor Camera
PK 320
Warranty Service
Thanks for your shopping and trust.
We have been optimizing our products and improve our lifetime customer service
to offer you a better shopping experience.
If you have any problems, please feel free to write us e-mail We will solve
your problems within 24 hours.
In addition, your advice or suggestions will be much appreciated and welcomed.
Register via link below to get 3 Years
Warranty Extension. (Or scan the QR code)
https://bit.ly/3ZBSB2y Product Service
Email: support@mubview.com
Distributor: business@mubview.com
Tel: +1 (978)3092611 (Mon-Fri 9:00 AM-5:00 PM EST)
More About Us
Web: www.mubview.com
Facebook: www.facebook.com/mubview
Camera Introduction
*Please reset the camera before connecting to APP.
Reset Button| Press and hold for 5 seconds until hearing ‘Boo gu’ sound to
reset
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TF card slot| Support local TF card storage (up to 128G)
Lens| Support QHD resolution
LED Indicator Status| Solid in red: Device is abnormal (Network problem)
Flashing red slowly: Ready for Wi-Fi connection
Flashing red quickly: Wi-Fi connecting
Solid blue: Wi-Fi connected Successfully
Download & Install App
The camera supports Android and i0S system.
Please scan the QR code below or search ‘Mubview’ in App store to download the
App, and follow the instruction to register account. If you encounter any
problems during the installation process, please feel free to contact us via
support@mubview.com
https://app-
download.meari.com.cn/html/firm_download/8RXT2J44.html
Account Registration
- Sign up in App with your email address.
- Choose your region and correct country code
(Users from different regions cannot share the camera).
Preparations for Connection
- Allow ‘Mubview’ App to access mobile cellular data and wireless LAN, or it will fail to add camera.
- Allow ‘Mubview’ App to receive pop-up messages, otherwise the smart phone will not receive notification when motion s detected.
- MUBVIEW offers a free 7-day cloud storage with the basic version, or you can insert a Micro SD card into the camera to store videos.
- The camera only works with 2.4GHz Wi-Fi, not support 5GHz.
- When connecting to network, please take the camera closer to Your 2.4GHz fouter, to ensure a stable network signal.
Connect the Camera to App
Note: If the
camera fails to connect to the network, press and hold the reset button for
more than 5 seconds, and connect again after hearing the beep. If it
stillfail, please email us support@mubview.com
Multi-User Sharing
Camera can be shared to others in two
ways:
- Let her/him view but cannot control the camera.
- Let her/him view and control the camera.
Share steps:
- User A scan User B’s QR Code or input User B’s account ID.
- User B accept share.
FAQ
For more detailed FAQS, please log n o the AP, search n “Me”‘FAQ”, “Help Document’; Or contact us by e-mail.
The device prompts offline?
The device prompts offline? 1) Check whether the equipment i n the power-on state, and observe whether the ‘working ightof the equipmentis on normally. 2) Check whether the Wi-Fi network i I good condition and restat the router. 3) Ifthe device s located far away rom the router which resuls inthe nabilty toobtain a good Wi-isignal, it recommended to move the router to closer place or add a Wi-F amplifer o improve the Wi-Fiperformance of the home. 4) Deletethe camera from your Mubview account and add it again after esetting the device. Check whether the device irmware and pplication program are th latest version.
Update router or Wi-Fi password?
Deletethe camera from your Mubview account, Afer reseting the device, use the ew Wi-Fi and password to add it again.
Can't play historical video?
Alarm push frequently?
The phone cannot receive the alarm push?
How to Troubleshoot Network Connections
The indicator has a solid red light 1) ifthe ndicator has a soli red lght, please reset or unplug the device, then setup again. 2) ifreset does not work, please contact our technical engineer team (support@mubview.com) to get upgrading package to upgrade your device (please check f you have a. D card reader and a SD card irst) 3) Iall of the above methods does not work, please feel free to ontact us for further solution.
The above case might be caused by any of the following reasons: the OR code is abnormal, the lens is defocused o the device s defective. 1) Make sure your phone s 5-8 inches from the lens and try to scan the QR code from diferent angles. 2) lfyour phone s a new brand, this might cause the abnormal OR code. I this case, please provide us a screenshot of the QR code and the model and peration system version of your phone. 3) Make sure the lens s clean. Try AP mode to setup your phone and then check. whether the lens s defocused. 4) i you st failed o setup your device and the device does not make any response when setup. Please provide us the SN of your device, the screenshot of QR code, the exact time you setup your device (f possible,please provide a video ofsetting up your device)for a further troubleshooling.
‘The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code. But the fast red light does not tur blue
‘The indicator biinking fast ed light means the device has recognized the QR code Successfully. Reasons fordevice failed to setup might be as the following: 1) The wifis 56 nstead of 2.46. 2) Wrong password, 3) Unstable network. Please put your device next of the router when setup. If this still does ot work, please reboot you router and reset your device tory again. Also, you can try 1o use your mobile data as hotspot o setup your device totestif it works with hotspot wi 4) It does not work with hotspot, the Wifi antenna inside the device might be Gefective. I this case,please feel ree to contact us for further soluton.
‘The indicator is red and blinking slowly and turns fast red light after the device scanned the QR code. And the fast red light turns blue after ‘awhile but the device failed to addto APP.
Please provide us your SN/ account nfo as well as the exact ime you setup your device We wil forward these nfo tothe technical engineer tear for a further troubleshooting, MUBVIEW offcial afer-sales email: support@mubviewcom
FCC Notice
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) This device must accept any interference
received, including interference that may cause undesired operation.
Warning: Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate the
equipment.
Note: This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio
communications. Howeverthere is no guarantee that interference will not occur
in a particular installation.If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
FCC Radio Frequency Exposure Statement
The device has been evaluated to meet general RF exposure requirements. The
device can be used in fixed/mobile exposure condition. The min separation
distance is 20 cm.
Notice: Shielded cables
All connections to other computing devices must be made using shielded cables
to maintain compliance with FCC regulations.
This product complies with the radio nterference requirements of the European
Community.
Declaration of Conformity
Hereby, MUBVIEW declares that this device is in compliance with the essential
requirements and other relevant provisions of Directive 2014/53/EU.
For the declaration of conformity, visit the Web site:
https://www.mubview.com/
RF exposure information:
The Maximum Permissible Exposure (MPE) level has been calculated based on a
distance of d=20 cm between the device and the human body. To maintain
compliance with RF exposure requirement, use product that maintain a 20cm
distance between the device and human body.
T8360 Wi-Fi Operating Frequency Range: 2412-2472 MHz(2.4G); Wi-Fi Max Output
Power: 17.66 dBm(ERIP);
78360 Bluetooth Operating Frequency Range: 2402~ 2480 MHz; Bluetooth Max
Output Power:5.43 dBm(EIRP).
IC Statement
This devic complies with Industry Canada Licence- exempt RSS standard(s).
Operation is subject to the following two conditions:
- this device may not cause interference, and
- this device must accept any interference, including interference that may cause undesired operation of the device
This Class B digital apparatus complies with Canadian ICES-003.
IC RF Statement
When using the product, maintain a distance of 20cm from the body to
ensure compliance with RF exposure requirements.
This product is designed and manufactured with high quality materials and
components, which can be recycled and reused.
This symbol means the product must not be discarded as household waste, and
should be delivered to an appropriate collection facility for recycling.
Proper disposal and recycling helps protect natural resources, human health
and the environment. For more information on disposal and recycling of this
product, contact your local municipality, disposal service, or the shop where
you bought this product.
This product complies with the radio interference requirements of the
United Kingdom Declaration of Conformity.
Hereby, MUBVIEW declares that this product is in compliance with Radio
Equipment Regulations 2017. The full text of the UK declaration of conformity
is available at the following internet address: https://www.mubview.com/
THANK YOU
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SUCCESS COURIER SL
calle de rio ToRMES 13, oficina 1,
Fuenlabrada, Madrid, 28347 Spain
Emait: support@mubview.com
GOAL REACH CONSULTING LTD
OFFice 1029 3 HARDMAN STREET 10TH FLOOR,
SPINNINGFIELDS MANCHESTER,UK M3 3HF
Emait: support@mubview.com
Made In China
FCCID: 2AY)N-QB320
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www.mubview.com
support@mubview.com
+1 (978)3092611
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