COLAZE PD15R-FAQ 4500 Sq. Ft 70 Pint Dehumidifier for Basement User Guide

COLAZE PD15R-FAQ 4500 Sq. Ft 70 Pint Dehumidifier for Basement

IMPORTANT FAQ

The dehumidifier does not start

1. Make sure the dehumidifier’s plug is inserted completely into the outlet.
2. If the plug and power cord are undamaged, please wait 10 minutes before restarting (household the machine must take 10 minutes to recover).
3. When the machine does not work, wait at least 3 minutes before starting to avoid damage to the compressor.
4. Choose the house fuse/circuit breaker box.
5. The dehumidifier has reached its preset level or the tank is full.
6. The unit is not in the proper position.
7. Auto-defrost is in progress. The unit can’t be started temporarily.
8. If humidity is less than 30%, use a humidifier instead.

The dehumidifier makes a loud noise when operating.

• The wooding sound of the flow of refrigerant is normal.
• Noise will be found if the compressor has just started.
• The air filter is clogged.
• The dehumidifier is tilted instead of the upright as it should be.

The full indicator is on, even though there is no water in the tank

1. Please make sure the water tank is not installed or not in place.
2. Please make sure the sensor contact is not contaminated or not in place.
3. Promote this little or no error whether it is installed backward.

When the dehumidifier is running, it makes an unpleasant smell

• The air may be impure or too long at the new dehumidifier.
• Humidity level may be too low, only antibacterial treatment is less than 30%, recommend temporary treatment.
• When the dehumidifier is run for a long time, it tends to have an unpleasant smell.

Why does this unit give off heat?

1. The small room may come from the wall, furniture, and other things.
2. Dislocated the power of an unpleasant smell.
3. Customer: Box for a solution.

How can I change the humidity?

1. Please press the setting button (Continuous/Dehumidification Mode), then press the Muting Button (High), then you can set the humidity that you want, and please check the User Manual on page 7.

Does my unit have a warranty?

All COLAZE products come with a 2-year warranty. If you contact our professional customer service at colazevip@163.com, we will extend a 1-year warranty from the date you ordered.

What if we receive a damaged or defective product?

Our product has been violated unfairly before posting and shipping, the product may be damaged due to shipment transportation. If you received a defective product, please contact colazevip@163.com  for a free replacement or a full refund.

Contact Customer Support

If you have other questions, please contact the seller, your problem will be solved within 12 working hours. There are two methods to resolve issues effectively.

1. Please contact COLAZE professional customer service: at colazevip@163.com.
2. Your Account > Your Orders > Order Detail > Find by Order and Raise a Question.

Supplier’s Declaration of Conformity

Longgang District, Shenzhen, Guangdong, China
Product Model:| PDR-AE
FCC ID:| 2AOKB-PDRAE

FCC

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party – U.S. Contact Information:

Signature: ———————————

Date: 2021-12-13

Specifications

FAQ

What is the warranty for COLAZE products?

• All COLAZE products come with a standard 2-year warranty, with an option to extend for an additional year when contacting customer service.

How can I contact COLAZE if I have issues with my product?

• For customer support, please email  colazevip@163.com  or navigate to ‘Your Account’ on the Colaze website, select ‘Your Orders’, find your order, and raise a question.

What should I do if I receive a damaged or defective COLAZE product?

• If you receive a damaged or defective product, contact COLAZE customer service for a free replacement or a full refund.

How do I adjust the humidity settings on my dehumidifier?

• To change the humidity, use the setting and muting buttons as outlined in the user manual on page 7 to set the desired humidity level.

Where can I find more information about COLAZE and their products?

• For more information, visit the COLAZE homepage at  colaze.com.

IMPORTANT FAQ

The dehumidifier does not start

1. Make sure the dehumidifier's plug is inserted completely into the outlet. If the plug and power cord are connected, please wait 10 minutes before restarting because the machine needs to take 10 minutes to recover. When the machine does not work, wait at least 3 minutes before restarting to avoid damage to the compressor. 2. Check the house fuse circuit breaker box. 3. The dehumidifier has reached its preset level or the tank is full. 4. The tank is not in the proper position. 5. Auto-defrost is in progress. The unit can't be started temporarily. 6. Humidity is less than 30 use a humidifier instead.

The dehumidifier does not dry the air as it should

1. Did not allow enough time to remove the moisture. 2. Make sure there are no curtains, blinds, or furniture blocking the front or back of the dehumidifier. 3. The humidity selector may not be set low enough. 4. Check that all doors, windows, and other openings are securely closed. 5. Room temperature is too low, below 41°F 5°C. 6. A kerosene heater or something is giving off water vapor in the room. 7. The area to be dehumidified is too large. The capacity of your dehumidifier may not be adequate. 8. Please place it as close to the moisture source as possible

The dehumidifier makes a loud noise when operating

1. The swooshing sound of the flow of refrigerant is normal. 2. Noise will rise if the compressor has just started. 3. The air filter is clogged. 4. The dehumidifier is tilted instead of the upright as it should be. 5. The unit is placed on an uneven floor.

When the dehumidifier is running, water is leaking

With Drain Hose 1. Please check the hose is installed correctly. Make sure it is connected tightly. 2. Please make sure you don't bend the hose. Also, the water inlet should not be higher than the water outlet. Or it will cause the water to flow back into the machine. Without Drain Hose 1. Please ensure that the machine is placed horizontally on the ground. If you want to use the dehumidifier in a higher place, you can use the foam in the package to elevate it. 2. Would you please check if the water tank is defective or not If yes, please get in touch with the seller for a replacement. If there is still water leakage with the drain hose please remove the drain hose and use the water tank to run for one night. If there is no water leakage, it means you get the wrong connection with the drain hose. Please carefully check the correct installation method posted on the outside of the water tank

The full indicator is on even though there is no water in the tank

1. Please make sure the water tank is installed correctly if not, the full indicator will be on. 2. Please check if the sensor is stuck or not if yes please tap the bottom of the machine. 3. Please make sure the sensor whether the sensor is installed backward or not.

There is little or no effect in dehumidifying

1. The room temperature is too low, or the environment humidity is less than 35. 2. Humidity level may be improperly set. 3. Auto-defrost is in progress. The unit can't be started temporarily.

When the dehumidifier is running, it makes an unpleasant smell

1. The smell may come from the wall, furniture, and other things. 2. Disconnect the power if an unpleasant smell comes with smoke and contact Customer Service for a solution.

Why does this unit give off heat?

It is a normal situation. Humid air is pulled into the dehumidifier and passes over refrigerated cooling coils. Moisture from the air collects on these coils and then drops into the drain tank. Your dehumidifier emits heat because it takes a lot of energy to keep the coils refrigerated and the fan operating.

How can I change the humidity?

Please press the setting button to choose the CO Continuous Dehumidification Mode, and then press the setting button again, then you can set the humidity that you want, and please check the User Manual.

Does my unit have a warranty?

• All DOPTECH products come with a 2-year warranty, if you contact our professional customer service at colazevip@163.com, we will extend a 1-year warranty from the date you ordered.

What if we receive a damaged or defective product?

• Our product has been checked carefully before packing and shipping, the product may be damaged due to violent transportation.
• If you received a defective product, please contact colazevip@163.com for a free replacement or a full refund.

Contact Customer Support

If you have other questions, please contact the seller, your problems will be solved within 12 working hours. There are two methods to solve your issue effectively.

1. Please contact COLAZE professional customer service: at colazevip@163.com
2. Your Account › Your Orders › Order Details › Find Sold by Seller and Ask a Question.

• Customer Service Email: colazevip@163.com
• Website link: https://www.colaze.com
• Facebook homepage: Colaze Home

Supplier’s Declaration of Conformity

References

• colaze.com

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