LG LT13C2000V Top Freezer Refrigerator Owner’s Manual
- June 15, 2024
- LG
Table of Contents
OWNER’S MANUAL
TOP FREEZER
REFRIGERATOR
LT13C2000V Top Freezer Refrigerator
Read
this owner’s manual thoroughly before operating the
appliance and keep it handy for reference at all times.
LT11C2000 / LT13C2000
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
Safety Messages
Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your
appliance. Always read and follow all safety messages.
This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or injure you and
others. All safety messages will follow the safety alert symbol and either the
word WARNING or CAUTION.
These words mean:
WARNING
You may be killed or seriously injured if you do not follow instructions.
CAUTION
You may be injured or cause damage to the product if you do not follow
instructions.
All safety messages will tell you what the potential hazard is, tell you how
to reduce the chance of injury, and tell you what may happen if the
instructions are not followed.
WARNING
WARNING
- To reduce the risk of explosion, fire, death, electric shock, scalding or injury to persons when using this product, follow basic precautions, including the following:
Installation
- To reduce the risk of injury to persons, adhere to all industry recommended safety procedures including the use of long-sleeved gloves and safety glasses.
- Never attempt to operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug.
- Only connect this product to a dedicated grounded electrical outlet rated for use with this product (115 V, 60 Hz, AC only). It is the user’s responsibility to replace a standard 2-prong wall outlet with a standard 3-prong wall outlet.
- Do not use an outlet that can be turned off with a switch. Do not use an extension cord.
- The appliance must be positioned for easy access to a power source.
- When moving the refrigerator, be careful not to roll over or damage the power cord.
- Contact an authorized service center when installing or relocating the refrigerator.
- Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
- Keep packing materials out of the reach of children. Packaging material can be dangerous for children. There is a risk of suffocation.
- Do not install the refrigerator in a damp or dusty place where insulation on electrical parts may deteriorate.
- Do not place the refrigerator in direct sunlight or expose it to the heat from heating appliances such as stoves or heaters.
- Do not bend or pinch the power cord excessively or place heavy objects on it.
- When positioning the appliance, ensure the supply cord is not trapped or damaged.
- Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
Operation
-
This appliance is intended to be used in household and similar applications such as:
– staff kitchen areas in shops, offices and other working environments;
– farm houses and by clients in hotels, motels and other residential type environments;
– bed and breakfast type environments;
– catering and similar non-retail applications. -
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
-
This product is not to be used for special purposes such as the storage of medicine or test materials or for use on ships, etc.
-
DO NOT allow children to climb, stand, or hang on the refrigerator doors or on the shelves in the refrigerator. They could damage the refrigerator and seriously injure themselves.
-
Do not allow children to climb into the refrigerator. They could be trapped and suffocated.
-
Children should be supervised to ensure that they do not play with the refrigerator.
-
Keep fingers out of pinch point areas; clearances between the doors and cabinets are necessarily small. Be careful opening or closing doors or drawers when children or others are nearby.
-
Stand far enough away when opening doors or drawers to avoid hitting and injuring your feet.
-
Do not touch frozen food or the metal parts in the freezer compartment with wet or damp hands. Doing so may cause frostbite.
-
Do not refreeze frozen food that has thawed completely. Doing so may result in a serious health hazard.
-
Do not use an adapter plug or plug the power plug into a multi-outlet extension cord.
-
If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified person in order to avoid a hazard.
-
Do not operate the refrigerator or touch the power cord with wet hands.
-
Do not modify or extend the power cord.
-
Do not use an uncertified power outlet. Do not plug the appliance into a damaged wall outlet.
-
Do not put hands, feet or other objects into the air vents or bottom of the refrigerator. Doing so could result in personal injury or electric shock.
-
In the event of a gas leak (propane/LPG), ensure the area is adequately ventilated and contact an authorized service center before resuming use. Do not touch the refrigerator or power cord of the refrigerator.
-
Disconnect the power cord immediately and contact an authorized service center if there is a strange noise, odor, or smoke coming from the appliance.
-
Do not use any fuse (such as copper, steel wire, etc.) other than a standard fuse.
-
Do not put animals inside the appliance.
-
Do not place heavy or fragile objects, liquid filled containers, combustible substances, or flammable objects (such as candles and lamps) on the appliance.
-
If connected to a circuit protected by fuses, use time delay fuse.
-
Keep ventilation openings, in the appliance enclosure or in the built-in structure, clear of obstruction.
-
Do not use mechanical devices or other means to accelerate the defrosting process, other than those recommended by the manufacturer.
-
Do not use electrical appliances inside the food storage compartments of the appliance, unless they are of the type recommended by the manufacturer.
-
Do not store explosive substances such as aerosol cans with a flammable propellant in this appliance.
-
Do not damage the refrigerant circuit.
-
This appliance incorporates an earth connection for functional purposes.
-
Connect to potable water supply only.
– If connected to a water supply, connect to a potable water supply only. -
Fill with potable water only.
– If using an icemaker or dispenser water tank, make sure to fill it with potable water only.
Maintenance
- Do not use a hair dryer to dry the inside of the refrigerator.
- Do not light a candle to remove odors in the refrigerator.
- In the event of a refrigerant leak, move flammable objects away from the refrigerator. Ensure the area is adequately ventilated and contact an authorized service center.
- Keep flammable materials and vapors, such as gasoline, away from the refrigerator.
- Unplug the power plug before cleaning or repairing the refrigerator.
- The refrigerator compartment lights are interior LED lighting, and service should be performed by a qualified technician.
- Unplug the power plug immediately in the event of a blackout or thunderstorm.
- Turn the power off if water or dust penetrates into the refrigerator. Call a service agent.
- Do not store glass containers or soda in the freezer compartment. Contents may expand when frozen, break the container and cause injury.
- Do not store, disassemble or repair the appliance yourself or allow unqualified personnel to do so.
Disposal
- Risk of child entrapment. Junked or abandoned refrigerators are dangerous, even if they are sitting for only a few days. When disposing of the refrigerator, remove the packing materials from the door or take off the doors but leave the shelves in place so that children may not easily climb inside.
- If disposing of a refrigerator, make sure the refrigerant and insulation foam are removed for proper disposal by a qualified servicer. If you release the refrigerant or throw away the insulation foam, you may be fined or imprisoned in accordance with the relevant environmental law. Insulation foam contains flammable blowing gas.
- When discarding the appliance, remove the door gasket while leaving the shelves and bins in place, and keep children away from the appliance.
Grounding Instructions
- Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician.
- Have a certified electrician check the wall outlet and wiring for proper grounding.
- Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet. Failure to do so may damage the power cord, resulting in a risk of fire and electric shock.
Risk of Fire and Flammable Materials
This symbol alerts you to flammable materials that can ignite and cause a fire
if you do not take care.
This appliance contains a small amount of isobutane refrigerant (R600a), which
is combustible. When transporting and installing the appliance, care should be
taken to ensure that no parts of the refrigerating circuit are damaged.
Refrigerant squirting out of the pipes could ignite or cause an eye injury. If
a leak is detected, avoid any naked flames or potential sources of ignition
and air out the room in which the appliance is standing for several minutes.
In order to avoid the creation of a flammable gas air mixture if a leak in the
refrigerating circuit occurs, the size of the room in which the appliance may
be sited depends on the amount of refrigerant used. The room must be 10.8
square feet (1 square meter) in size for every 8g of R600a refrigerant inside
the appliance. The amount of refrigerant in your particular appliance is shown
on the identification plate inside the appliance. Never start up an appliance
showing any signs of damage. If in doubt, consult your dealer.
CAUTION
CAUTION
- To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following:
Installation
- Do not install the refrigerator where there may be a danger of the unit falling.
- The refrigerator must be properly installed in accordance with the Installation Instructions.
- This appliance does not require changes in installation or use based on altitude.
Operation
- Do not use aerosols near the refrigerator.
- This appliance is intended to be used only in domestic and similar applications.
- Do not strike or apply excessive force to any glass surface. Do not touch glass surfaces if they are cracked or broken. You may be injured.
- Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.
Maintenance
- Do not use strong detergents like wax or thinners for cleaning. Clean with a soft cloth.
- Remove foreign objects (such as dust and water) off the prongs of the power plug and contact areas. Do not use a wet or damp cloth when cleaning the plug.
- Do not spray water directly on the inside or outside of the refrigerator.
- Do not clean glass shelves or covers with warm water when they are cold. They may break if exposed to sudden temperature changes.
SAVE THESE INSTRUCTIONS
PRODUCT OVERVIEW
Product Features
The images in this guide may be different from the actual components and
accessories, which are subject to change by the manufacturer without prior
notice for product improvement purposes.
Interior
† This feature is only available on some models.
-
Control Panel †
Sets the refrigerator temperature. -
Water Dispenser†
-
Freezer Shelf
Use to store frozen foods such as meat, fish and ice cream. -
Movable Icemaker†
Manually produces and stores ice.
• Slide the icemaker along the shelf to the desired position. -
Freezer Temperature Controller †
This controller regulates the airflow to the upper compartment. -
Ice Tray†
Manually produces ice. -
Freezer Door Bin
Store small packaged frozen food or frequently used foods. -
Automatic Icemaker †
Produces ice automatically. -
Air filter†
Reduces odors inside the refrigerator compartment. -
Fresh Room
Stores food items at a colder temperature than a regular refrigerator area. -
Pull Out Tray†
-
Refrigerator Temperature Control Panel†
Sets the refrigerator temperature. -
Door Cooling
Cold air comes out to keep the refrigerator door bins cool. -
Refrigerator Shelf
Stores refrigerated foods and fresh foods.
Store foods with higher moisture content at the front of the shelf.
The shelf height can be adjusted by inserting the shelf in another groove at a different height. -
Bottom Shelf
Stores refrigerated foods and fresh foods.
CAUTION
• Do not store any items at the front of the bottom shelf. The items may fall and cause an injury or appliance damage. -
Refrigerator Drawer
Stores fruits and vegetables. -
Water Dispenser Tank †
Supplies water to the dispenser. On non-plumbed models, this is filled manually. Fill with potable water only. -
Door Bin†
Stores chilled food, drinks, or condiments. -
Movable Egg Tray
Conveniently stores eggs or other small items.
• Do not use the egg tray in the freezer. To keep eggs fresh longer, do not store them on the top shelf of the refrigerator or in the vegetable drawer. -
LED Lamp†
The LED lamps inside the appliance light up when you open the door.
Product Specifications
The appearance and specifications listed in this manual may vary due to
constant product improvements.
Electrical requirements: 115 V, 60 Hz
Model | Description | Net weight |
---|---|---|
LT11C2000* | Standard-depth, top freezer refrigerator | 128 lb (58 kg) |
LT13C2000* | Standard-depth, top freezer refrigerator | 143 lb (65 kg) |
INSTALLATION
Before Installing
Unpacking the Refrigerator
WARNING
- Use two or more people to move and install the refrigerator. Failure to do so can result in back injury or other injury.
- The refrigerator is heavy. Protect the floor when moving the refrigerator for cleaning or service. Always pull the refrigerator straight out when moving it. Do not wiggle or walk the refrigerator when trying to move it, as floor damage could occur.
- Keep flammable materials and vapors, such as gasoline, away from the refrigerator. Failure to do so can result in fire, explosion, or death.
NOTE
- Remove tape and any temporary labels from your refrigerator before using. Do not remove any warning labels, the model and serial number label, or the Tech Sheet that is located under the front of the refrigerator.
- To remove any remaining tape or glue, rub the area briskly with your thumb. Tape or glue residue can also be easily removed by rubbing a small amount of liquid dish soap over the adhesive with your fingers. Wipe with warm water and dry.
- Do not use sharp instruments, rubbing alcohol, flammable fluids, or abrasive cleaners to remove tape or glue. These products can damage the surface of the refrigerator.
- Reinstall or adjust shelves as needed. Refrigerator shelves are installed in the shipping position. Reinstall shelves according to your individual storage needs.
Choosing the Proper Location
Electricity
Use an individual, grounded outlet:115 Volts, 60 Hz, AC, 15 amps minimum.
WARNING
- Do not overload house wiring and cause a fire hazard by plugging in multiple appliances in the same outlet with the refrigerator.
- To reduce the risk of electric shock, do not install the refrigerator in a wet or damp area.
Flooring
To avoid noise and vibration, the unit must be installed and leveled on a
solidly constructed floor. If required, adjust the leveling legs to compensate
for the unevenness of the floor.
NOTE
- Installing on carpeting, soft tile surfaces, a platform or weakly supported structure is not recommended.
Ambient Temperature
Install this appliance in an area where the temperature is between 55 °F (13
°C) and 110 °F (43 °C).
If the temperature around the appliance is too low or high, cooling ability
may be adversely affected. The internal temperatures could be affected by the
location of the appliance, the ambient temperature, the frequency of door
opening and other factors.
Dimensions and Clearances
- Check the dimensions of the appliance and the installation path to ensure there is sufficient room to move the refrigerator through doors or narrow openings.
- The installation location chosen for the refrigerator should allow space behind the unit for connections and airflow and space in front to open the doors and drawers.
- Too small of a distance from adjacent items may result in lowered freezing capability and increased electricity consumption charges. Allow at least 2 inches (50 mm) between the back of the refrigerator and the wall.
- Remember to allow enough room in front of the refrigerator to fully open the doors.
– | Dimensions/Clearances | **LT11C2000*** | **LT13C2000*** |
---|---|---|---|
A | Depth without Handle | 28″ (710 mm) | 26 3/4″ (680 mm) |
B | Width | 23 5/8″ (600 mm) | 27 1/2″ (700 mm) |
C | Height to Top of Case | 63 5/8″ (1616 mm) | 66 3/4″ (1697 mm) |
D | Height to Top of Hinge | 64 5/8″ (1640 mm) | 67 3/4″ (1720 mm) |
E | Back Clearance | 2″ (50 mm) | 2″ (50 mm) |
F | Depth without Door | 24 5/8″ (624 mm) | 22 3/4″ (579 mm) |
G | Depth (Total with Door Open 90°) | 49 3/8″ (1253 mm) | 51 1/2″ (1309 mm) |
Leveling
Leveling the Refrigerator
The refrigerator has two front leveling legs. Adjust the legs to alter the
tilt from front-to-back or sideto side. If the refrigerator seems unsteady or
the doors do not close easily, adjust the refrigerator’s tilt, using the
instructions below:
-
Turn the leveling leg to the left to raise that side of the refrigerator or to the right to lower it. It may take several turns of the leveling leg to adjust the tilt of the refrigerator.
NOTE
• A flare nut wrench works best, but an open-end wrench will suffice. Do not over-tighten. -
Open both doors, and check to make sure that they close easily. If the doors do not close easily, tilt the refrigerator slightly more to the rear by turning both leveling legs to the left. It may take several more turns, and be sure to turn both leveling legs the same amount.
Turning on the Power
-
After installing, plug the refrigerator’s power cord into a 3-prong grounded outlet and push the refrigerator into the final position.
CAUTION -
Connect to a rated power outlet.
-
Have a certified electrician check the wall outlet and wiring for proper grounding.
-
Do not damage or cut off the ground terminal of the power plug.
Position the Refrigerator
- Arrange the coil of tubing so that it does not vibrate against the back of the refrigerator or against the wall. Push the refrigerator back toward the wall.
OPERATION
Before Use
Checklist
Clean the refrigerator.
Clean the refrigerator thoroughly and wipe off all dust accumulated during
shipping.
CAUTION
- Do not scratch the refrigerator with a sharp object or use a detergent that contains alcohol, a flammable liquid, or an abrasive when removing any tape or adhesive from the refrigerator. Remove adhesive residue by wiping it off with your thumb or dish detergent.
- Do not peel off the model or serial number label or the technical information on the rear surface of the refrigerator.
Open refrigerator doors and freezer drawers to ventilate the interior.
The inside of the refrigerator may smell like plastic at first. Remove any
adhesive tape from inside the refrigerator, and open the refrigerator doors
and the freezer drawers for ventilation.
Connect the power supply.
Check if the power supply is connected before use.
Wait for the refrigerator to cool.
Allow the refrigerator to run for at least two to three hours before putting
food in it. Check the flow of cold air in the freezer compartment to ensure
proper cooling.
CAUTION
• Putting food in the refrigerator before it has cooled could cause the food
to spoil or a bad odor to remain inside the refrigerator. The refrigerator
makes a loud noise after initial operation.
This is normal. The volume will decrease as the temperature decreases.
Control Panel
Depending on the model, some of the following functions may not be available.
The actual control panel may differ from model to model.
Control Panel and Functions
† This control panel is only available on some models.
Control Panel 1: Inside the Refrigerator Type A
-
Freezer
Press this button repeatedly to select a desired temperature between Cold and Coldest.
• The default freezer temperature is 5. -
Convertible
You can set the freezer temperature to the same range as the refrigerator temperature.
• Press this button for 3 seconds. When the left LED lights up, press the Fridge button repeatedly to select a desired temperature between Cold and Coldest.
• Press this button for 3 seconds to disable the Convertible function and turn the LED off. -
Fridge
Press this button repeatedly to select the desired temperature between Cold and Coldest.
• The default refrigerator temperature is 6. -
Express Freeze
This function can quickly freeze a large amount of ice or frozen food.
• The function is enabled and disabled in turn each time you press the button for 3 seconds.
• The function automatically terminates after a specific period has passed.
Type B
Turn the dial to select the desired temperature between Cold and Coldest.
NOTE
• For optimal food preservation, change the default temperature one level at a
time, waiting 24 hours between changes to allow the temperature to stabilize.
Control Panel 2: Inside the Freezer †
Turn the dial to select the desired temperature between Min and Max.
NOTE
- For optimal food preservation, change the default temperature one level at a time, waiting 24 hours between changes to allow the temperature to stabilize.
Setting the Freezer Temperature Level (1-5)
The temperature can be adjusted from level 1 to level 5. Level 3 is
recommended.
- You can lower the temperature by turning the controller to the right and raise the temperature by turning the controller to the left.
- Setting the controller at level 4-5 will maintain a low temperature in the freezer. When the quick freezing is finished (level 5), set the controller back to the recommended level.
NOTE
- For optimal food preservation, change the default temperature one level at a time, waiting 24 hours between changes to allow the temperature to stabilize.
- Wait until 2 or 3 hours have passed after plugging in the appliance before storing food in the appliance.
- The internal temperatures could be affected by the location of the appliance, the ambient temperature, the frequency of door opening and other factors.
Water Dispenser
Before Using the Water Dispenser
CAUTION
- Do not hang on to or place heavy objects on the refrigerator’s dispenser.
- Keep children away from the dispenser. Children may play with or damage the controls.
- Dispense and throw away 2.5 gallons of water (flush for approximately 5 minutes) after installation. Do not dispense the entire 2.5 gallon amount continuously. Press and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF. This is also necessary if the refrigerator has not been used for a long time.
- If water dispenses unexpectedly, turn off the water supply and contact an LG Electronics Customer Information Center.
NOTE
- Some dripping may occur after dispensing. Hold a cup beneath the dispenser for a few seconds after dispensing to catch all of the drops.
Using the Dispenser
You can dispense water by pressing the lever.
-
Press the paddle 1 of the water dispenser to get cold water. CAUTION
-
Keep children away from the dispenser to prevent children playing with or damaging the controls.
NOTE -
If the opening of the cup is small, water may splash out of the glass or miss it completely.
Cleaning the Dispenser
- Wipe the entire area with a damp cloth. The dispenser may become wet easily due to spilled water.
- Wipe the dispenser outlet frequently with a clean cloth as it may get dirty easily.
NOTE
- Lint from a cloth may adhere to the outlet.
Filling the Water Tank
The water tank holds the water which is to be dispensed.
- Open the cap on the top of the water tank.
- Fill the water tank with potable water and close the cap.
WARNING
- Fill with potable water only. Do not fill the water tank with beverages or hot water.
- Children should not be allowed near the water tank.
CAUTION
- Do not apply excessive force or impact when removing or assembling the water dispenser tank.
NOTE
- The water tank should be washed before filling it with potable water.
- If water does not come out, fill the water tank with potable water.
Cleaning the Water Tank
- Remove the water tank cover.
- Empty the water tank.
- Hold the water tank with both hands and pull it up.
- Remove the water valve 1 in the water tank by turning it clockwise.
- Clean the water tank and the water valve in running water. Wipe the inside and outside of the water tank and the refrigerator door with a clean cloth.
- Mount the water tank in the reverse order of the removal process.
NOTE
- Clean water tanks if they have not been used for 48 hours.
Storing Food
NOTE
- If you are leaving home for a short period, like a short vacation, the refrigerator should be left on. Refrigerated foods that are able to be frozen will stay preserved longer if stored in the freezer.
- If you are leaving the refrigerator turned off for an extended period, remove all food and unplug the power cord. Clean the interior, and leave the door open to prevent fungi from growing in the refrigerator.
- If doors are opened or closed too often, warm air may penetrate the refrigerator and raise its temperature. This can increase the running costs of the unit.
Food Storage Tips
Wrap or store food in the refrigerator in airtight and moisture-proof material
unless otherwise noted. This prevents food odor and taste transfer throughout
the refrigerator. For dated products, check date code to ensure freshness.
CAUTION
- Do not overfill or pack items too tightly into door bins. Doing so may cause damage to the bin or personal injury if items are removed with excessive force.
- Do not store glass containers in the freezer. Contents may expand when frozen, break the container and cause injury.
How to Store Food
-
Butter or Margarine
– Keep opened butter in covered dish or closed compartment. When storing an extra supply, wrap in freezer packaging and freeze. -
Cheese
– Store in original wrapping until used. Once opened, rewrap tightly in plastic wrap or aluminum foil. -
Milk
– Wipe milk cartons. For coldest milk, place containers on an interior shelf. -
Eggs
– Store in original carton on interior shelf, not on door shelf. -
Fruit
– Do not wash or hull fruit until it is ready to be used. Sort and keep fruit in original container in a crisper, or store in completely closed paper bag on refrigerator shelf. -
Leafy Vegetables
– Remove store wrapping, trim or tear off bruised and discolored areas, wash in cold water, and drain. Place in plastic bag or plastic container and store in crisper. -
Vegetables with skins (carrots, peppers)
– Place in plastic bags or plastic container and store in crisper. -
Fish
– Freeze fresh fish and shellfish if they are not being eaten the same day purchased. Eating fresh fish and shellfish the same day purchased is recommended. -
Leftovers
– Cover leftovers with plastic wrap or aluminum foil, or store in plastic containers with tight lids.
NOTE
- Do not store food with high moisture content towards the top of the refrigerator. The moisture could come into direct contact with the cold air and freeze.
- Wash food before storing it in the refrigerator. Vegetables should be washed, and food packaging should be wiped down to prevent adjacent foods from being contaminated.
- If the refrigerator is kept in a hot and humid place, frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form. Wipe off the condensation with a clean cloth or a paper towel.
Storing Frozen Food
Check a freezer guide or a reliable cookbook for further information about
preparing food for freezing or food storage times.
Freezing
Your freezer will not quick-freeze a large quantity of food. Do not put more
unfrozen food into the freezer than will freeze within 24 hours (no more than
2 to 3 pounds of food per cubic foot of freezer space). Leave enough space in
the freezer for air to circulate around packages. Be careful to leave enough
room at the front so the door can close tightly.
Storage times will vary according to the quality and type of food, the type of
packaging or wrap used (how airtight and moisture-proof) and the storage
temperature. Ice crystals inside a sealed package are normal. This simply
means that moisture in the food and air inside the package have condensed,
creating ice crystals.
NOTE
- Allow hot foods to cool at room temperature for 30 minutes, and then package and freeze. Cooling hot foods before freezing saves energy.
Packaging
Successful freezing depends on correct packaging. When you close and seal the
package, it must not allow air or moisture in or out. If it does, you could
have food odor and taste transfer throughout the refrigerator and could also
dry out frozen food.
Packaging Recommendations
- Rigid plastic containers with tight-fitting lids
- Straight-sided canning/freezing jars
- Heavy-duty aluminum foil
- Plastic-coated paper
- Non-permeable plastic wraps
- Specified freezer-grade self-sealing plastic bags Follow package or container instructions for proper freezing methods. Do not use
- Bread wrappers
- Non-polyethylene plastic containers
- Containers without tight lids
- Wax paper or wax-coated freezer wrap
- Thin, semi-permeable wrap
Refrigerator Shelves
The shelves in the refrigerator are adjustable to meet individual storage
needs.
Adjusting the shelves to fit items of different heights will make finding the
exact item you want easier.
Detaching/Assembling Shelves
CAUTION
- Do not clean glass shelves with warm water while they are cold. Shelves may break if exposed to sudden temperature changes or impact.
- To detach, lift the rear of the shelf and pull it out.
- To assemble, slide the shelf into the guides until it stops.
Icemaker
Using the Movable Icemaker
- Pull out the ice tray from the Icemaker.
- Fill the ice tray with water up to the marked water line.
- Slide the ice tray back to its original position.
- Once the ice has been made, hold the lever of the ice tray and turn it clockwise to release the ice cubes.
- Hold the handle of the ice bin to pull it out.
WARNING
- Fill with potable water only.
CAUTION
- Be careful not to spill water when pushing the ice tray.
- Be careful not to twist the ice tray with force as it can be broken.
- If you open and close the freezer door frequently, it may take longer for water to be frozen.
- Do not fill the ice bin with water.
NOTE
- You can remove the ice maker to create more space inside the freezer compartment if you do not use it.
- If the ice tray is overfilled, the ice cubes may stick together and be difficult to remove.
- Ice can be removed more easily by pouring water on the ice tray.
Ice Tray
This feature is only available on some models.
Using the Ice Tray
- Pour potable water to the level indicated in the picture. Do not overfill with water or the ice cubes will be difficult to remove.
- Twist the ice tray to remove the ice cubes.
NOTE
- Do not bend the ice tray. Doing so may damage the tray.
- To remove ice cubes easily, pour water on the back of the tray or soak it in water before removing ice cubes.
Door Bins
Detaching/Assembling Door Bins
The door bins are removable for easy cleaning and adjustment.
- To remove the bin, simply lift the bin up and pull straight out.
- To assemble the bin, slide it in above the desired support and push down until it snaps into place.
CAUTION
- Regularly detach and wash the storage bins and shelves; they can become easily contaminated by food.
- Empty the bin before removing it.
- Do not apply excessive force while detaching or assembling the storage bins.
- Do not use the dishwasher to clean the storage bins and shelves.
NOTE
- Some bins may vary in appearance and will only fit in one location.
SMART FUNCTIONS
LG ThinQ Application
This feature is only available on models with the logo.
The LG ThinQ application allows you to communicate with the appliance
using a smartphone.
LG ThinQ Application Feature
Smart Diagnosis TM
This function provides useful information for diagnosing and solving issues
with the appliance based on the pattern of use.
The LG ThinQ application allows you to communicate with the appliance using a
smartphone.
LG ThinQ Application Feature
Smart Diagnosis TM
This function provides useful information for diagnosing and solving issues
with the appliance based on the pattern of use.
NOTE
- This information is current at the time of publication. The application is subject to change for product improvement purposes without notice to users.
Installing the LG ThinQ Application
Search for the LG ThinQ application from the Google Play Store or Apple App
Store on a smartphone. Follow instructions to download and install the
application.
Smart Diagnosis TM Feature
This feature is only available on models with the or logo.
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
- For reasons not attributable to LGE’s negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability.
- The feature may be subject to change without prior notice and may have a different form depending on where you are located.
Using Audible Diagnosis to Diagnose Issues
Follow the instructions below to use the audible diagnosis method.
- Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application.
-
Open the refrigerator door.
-
Close and open the refrigerator door 5 times within 8 seconds.
NOTE
• If you do not close and open the door 5 times within 8 seconds, the time will be reset. Then you have to close and open the door 5 times again. -
When the buzzer sounds 4 times, open the freezer door and hold the phone near the speaker outlet.
-
After the data transfer is complete, the diagnosis is displayed in the application.
NOTE
• For best results, do not move the phone while the tones are being transmitted.
MAINTENANCE
Cleaning
WARNING
• Use non-flammable cleaner. Failure to do so can result in fire, explosion,
or death.
CAUTION
- Do not use an abrasive cloth or sponge when cleaning the interior and exterior of the refrigerator.
- Do not place your hand on the bottom surface of the refrigerator when opening and closing the doors.
General Cleaning Tips
- Both the refrigerator and freezer sections defrost automatically; however, clean both sections once a month to prevent odors.
- Wipe up spills immediately.
- Unplug the refrigerator or disconnect power before cleaning.
- Remove all removable parts, such as shelves.
- Use a clean sponge or soft cloth and a mild detergent in warm water. Do not use abrasive or harsh cleaners.
- Hand wash, rinse and dry all surfaces thoroughly.
Exterior
For products with black stainless steel exterior, spray glass cleaner on a
clean microfiber cloth and rub in direction of grain. Do not spray glass
cleaner directly at the display panel. Do not use harsh or abrasive cleaners.
For products with a standard stainless steel exterior, use a damp microfiber
cloth and rub in the direction of the grain. Dry with a paper towel to avoid
streaks. For stubborn stains and fingerprints, use a few drops of liquid dish
soap in water, and rinse with hot water before drying. Do not use abrasive or
harsh cleaners.
Inside Walls
• Allow freezer to warm up so the cloth will not stick.
To help remove odors, wash the inside of the refrigerator with a mixture of
baking soda and warm water. Mix 2 tablespoons of baking soda to 1 quart of
water (26 g soda to 1 liter water.) Be sure the baking soda is completely
dissolved so it does not scratch the surfaces of the refrigerator.
Door Liners and Gaskets
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not
use cleaning waxes, concentrated detergents, bleaches, or cleaners containing
petroleum on plastic refrigerator parts.
Plastic Parts (Covers and Panels)
Use a clean sponge or soft cloth and a mild detergent in warm water. Do not
use glass cleaners, abrasive cleansers, or flammable fluids. These can scratch
or damage the material.
TROUBLESHOOTING
Before Calling for Service
Review this section before calling for service; doing so will save you both
time and money.
Cooling
Problem | Possible Cause & Solution |
---|---|
Refrigerator is not cooling or has no power. | **The refrigerator control |
is set to OFF (some models).**
• Turn the control ON. Refer to the Control Panel section for proper temperature settings.
Refrigerator is set to Demo Mode (some models).
• Demo Mode allows the lights and control display to work normally while disabling cooling, to save energy while the refrigerator is on the showroom floor. See the FAQs section of this manual for instructions on how to disable Demo Mode.
Refrigerator is in the defrost cycle.
• During the defrost cycle, the temperature of each compartment may rise slightly. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
Refrigerator was recently relocated.
• If the refrigerator was stored for a long period of time or moved on its side, it is necessary for the refrigerator to stand upright for 24 hours before connecting it to power.
Cooling system runs too much.| Refrigerator is replacing an older model.
• Modern refrigerators require more operating time but use less energy due to more efficient technology.
Refrigerator was recently plugged in or power restored.
• The refrigerator will take up to 24 hours to cool completely.
The door is opened often or a large amount of food / hot food was added.
• Adding food and opening the door warms the refrigerator, requiring the compressor to run longer in order to cool the refrigerator back down. In order to conserve energy, try to get everything you need out of the refrigerator at once, keep food organized so it is easy to find, and close the door as soon as the food is removed. (Refer to the Food Storage Guide.)
Doors are not closed completely.
• Firmly push the doors shut. If they will not shut all the way, see the “Doors will not close correctly or pop open” section in Troubleshooting.
Refrigerator is installed in a hot location.
• The compressor will run longer under warm conditions. At normal room temperatures (70
°F or 21 °C) expect your compressor to run about 40 % to 80 % of the time. Under warmer conditions, expect it to run even more often. The refrigerator should not be operated above 110 °F (43 °C).
Condenser / back cover is clogged.
• Use a vacuum cleaner with an attachment to clean the condenser cover and vents. Do not remove the panel covering the condenser coil area.
Interior moisture buildup.| Doors are opened often or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Problem | Possible Cause & Solution |
---|---|
Interior moisture buildup. | Doors are not **closed |
correctly.**
• See the “Doors will not close correctly or pop open” section.
Weather is humid.
• Humid weather allows additional moisture to enter the compartments when the doors are opened leading to condensation or frost. Maintaining a reasonable level of humidity in the home will help to control the amount of moisture that can enter the compartments.
Defrost cycle recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm that the proper temperature has been restored once the defrost cycle has completed.
Food is not packaged correctly.
• Food stored uncovered or unwrapped, and damp containers can lead to moisture accumulation within each compartment. Wipe all containers dry and store food in sealed packaging to prevent condensation and frost.
Food is freezing in the refrigerator compartment.| Food with high water content was placed near an air vent.
• Rearrange items with high water content away from air vents.
Refrigerator temperature control is set incorrectly.
• If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel section for more information.
Refrigerator is installed in a cold location.
• When the refrigerator is operated in temperature below 41 °F (5 °C), food can freeze in the refrigerator compartment. The refrigerator should not be operated in temperature below 55 °F (13 °C).
Refrigerator or Freezer section is too cold.| Incorrect temperature control settings.
• If the temperature is too cold, adjust the control one increment at a time and wait for the temperature to stabilize. Refer to the Control Panel for more information.
Frost or ice crystals form on frozen food (inside of sealed package).| Condensation from food with a high water content has frozen inside of the food package.
• This is normal for food items with a high water content.
Food has been left in the freezer for a long period of time.
• Do not store food items with high water content in the freezer for a long period of time.
Frost or ice crystals form on frozen food (outside of package).| Door is opened frequently or for long periods of time.
• When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. Increased moisture will lead to frost and condensation. To lessen the effect, reduce the frequency and duration of door openings.
Door is not closing properly.
• Refer to the “Doors will not close correctly or pop open” section in the Troubleshooting.
Refrigerator or Freezer section is too warm.| Refrigerator was recently installed.
• It may take up to 24 hours for each compartment to reach the desired temperature.
The air vents are blocked. Cold air circulates from the freezer to the fresh food section and back again through air vents in the wall dividing the two sections.
• Locate air vents by using your hand to sense airflow and move all packages that block vents and restrict airflow. Rearrange items to allow air to flow throughout the compartment.
Problem | Possible Cause & Solution |
---|---|
Refrigerator or Freezer section is too warm. | **Doors are opened |
often or for long periods of time.**
• When the doors are opened often or for long periods of time, warm, humid air enters the compartment. This raises the temperature and moisture level within the compartment. To lessen the effect, reduce the frequency and duration of door openings.
Unit is installed in a hot location.
• The refrigerator should not be operated in temperatures above 110 °F (43 °C).
A large amount of food or hot food was added to either compartment.
• Adding food warms the compartment requiring the cooling system to run. Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect.
Doors are not closed correctly.
• See the “Doors will not close correctly or pop open” section in the Troubleshooting.
Temperature control is not set correctly.
• If the temperature is too warm, adjust the control one increment at a time and wait for the temperature to stabilize.
Defrost cycle has recently completed.
• During the defrost cycle, the temperature of each compartment may rise slightly and condensation may form on the back wall. Wait 30 minutes and confirm the proper temperature has been restored once the defrost cycle has completed.
Parts & Features
Problem | Possible Cause & Solution |
---|---|
Doors will not close correctly or pop open. | Food |
packages are blocking the door open.
• Rearrange food containers to clear the door and door shelves.
Ice bin, crisper cover, pans, shelves, door bins, or baskets are out of
position.
• Push bins all the way in and put crisper cover, pans, shelves and
baskets into their correct positions. See the Operation section for more
information.
The doors were removed during product installation and not properly
replaced.
• Remove and replace the doors according to the Removing and Replacing
Refrigerator Handles and Doors section.
Refrigerator is not leveled properly.
• See Door Alignment in the Refrigeration Installation section to level
refrigerator.
Doors are difficult to open.| The gaskets are dirty or sticky.
• Clean the gaskets and the surfaces that they touch. Rub a thin coat of
appliance polish or kitchen wax on the gaskets after cleaning.
Door was recently closed.
• When you open the door, warmer air enters the refrigerator. As the
warm air cools, it can create a vacuum. If the door is hard to open, wait one
minute to allow the air pressure to equalize, then see if it opens more
easily.
Refrigerator wobbles or seems unstable| Leveling legs are not
adjusted properly.
• Refer to the Leveling section.
Floor is not level.
• It may be necessary to add shims under the leveling legs or rollers to
complete installation.
Problem| Possible Cause & Solution
---|---
Lights do not work.| LED interior lighting failure.
• The refrigerator compartment lamp is LED interior lighting, and service
should be performed by a qualified technician.
The interior of the refrigerator is covered with dust or soot.|
The refrigerator is located near a fire source, such as a fireplace,
chimney, or candle.
• Make sure that the refrigerator is not located near a fire source, such
as a fireplace, chimney or candle.
**Noises**
Problem | Possible Cause & Solution |
---|---|
Clicking | **The defrost control will click when the automatic defrost |
cycle begins and ends. The thermostat control (or refrigerator control on some
models) will also click when cycling on and off.
• Normal Operation
Rattling| Rattling noises may come from the flow of refrigerant, the
water line on the back of the unit, or items stored on top of or around
the refrigerator.
• Normal Operation
Refrigerator is not resting solidly on the floor.
• Floor is weak or uneven or leveling legs need to be adjusted. See the
Leveling section.
Refrigerator with linear compressor was jarred while running.**
• Normal Operation
Whooshing| Evaporator fan motor is circulating air through the
refrigerator and freezer compartments.
• Normal Operation
Air is being forced over the condenser by the condenser fan.
• Normal Operation
Gurgling| Refrigerant flowing through the cooling system.
• Normal Operation
Popping| Contraction and expansion of the inside walls due to changes
in temperature.
• Normal Operation
Sizzling| Water dripping on the defrost heater during a defrost cycle.
• Normal Operation
Vibrating| If the side or back of the refrigerator is touching a
cabinet or wall, some of the normal vibrations may make an audible sound.\
• To eliminate the noise, make sure that the sides and back cannot
vibrate against any wall or cabinet.
Dripping| Water running into the drain pan during the defrost cycle.
• Normal Operation
Pulsating or high- pitched sound| Your refrigerator is designed to run
more efficiently to keep your food items at the desired temperature. The high
efficiency compressor may cause your new refrigerator to run longer than your
old one, but it is still more energy efficient than previous models. While the
refrigerator is running, it is normal to hear a pulsating or high- pitched
sound.
• Normal Operation
LIMITED WARRANTY
USA
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG ELECTRONICS (“LG”) TO RESOLVE DISPUTES BY BINDING
ARBITRATION INSTEAD OF IN COURT, UNLESS YOU CHOOSE TO OPT OUT. IN
ARBITRATION, CLASS ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE
SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or
workmanship under normal and proper use, during the warranty period set forth
below, LG will, at its option, repair or replace the Product. This limited
warranty is valid only to the original retail purchaser of the Product (“You”)
and applies only when purchased lawfully and used within the United States
including U.S. Territories.
WARRANTY PERIOD
Refrigerator/Freezer
| Sealed System (Condenser, Dryer, Connecting Tube and Evaporator)|
Compressor
One (1) year from the date of original retail purchase| Five (5) years from
the date of original retail purchase| Five (5) years from the date of
original retail purchase| Linear / Inverter Compressor Only : Parts Only for
years 6-10 from the date of original retail purchase (You will be charged
for labor.)
Parts and Labor (internal/ functional parts only)| Parts and Labor| Parts and
Labor
- Replacement Products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
- Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured.
- Replaced Product or part(s) will be the property of LG.
- Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this limited warranty.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THE PRODUCT IS LIMITED
IN DURATION TO THE DURATION OF THE ABOVE LIMITED WARRANTY. UNDER NO
CIRCUMSTANCES SHALL LG OR ITS U.S. DISTRIBUTORS/DEALERS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST GOODWILL, LOST REVENUES OR PROFITS, WORK STOPPAGE,
IMPAIRMENT OF OTHER GOODS, COST OF REMOVAL AND REINSTALLATION OF THE PRODUCT,
LOSS OF USE, OR ANY OTHER DAMAGES WHETHER BASED IN CONTRACT, TORT, OR
OTHERWISE. LG’S TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE
PAID BY YOU FOR THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO
THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS
THAT VARY FROM STATE TO STATE.
THIS LIMITED WARRANTY DOES NOT COVER:
- Service trips to deliver, pick up, or install, educate how to operate, correct wiring, or correct unauthorized repairs.
- Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service.
- Damage or failure of the Product caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air.
- Damage or failure of the Product resulting from operating the Product in a corrosive atmosphere or contrary to the Product owner’s manual.
- Damage or failure of the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of nature, or any other causes beyond the control of LG.
- Damage or failure of the Product caused by unauthorized modification or alteration, or if the Product is used for other than the intended purpose, or any water leakage where the Product was not properly installed.
- Damage or failure of the Product caused by incorrect electrical current, voltage, or plumbing codes.
- Damage or failure of the Product caused by transportation, storage, and/or handling, including scratches, dents, chips, and/or other damage to the finish of the Product, unless such damage is reported within one (1) week of delivery.
- Damage or failure of the Product resulting from misuse, abuse, improper installation, repair, or maintenance. Improper repair includes the use of parts not authorized by LG. Improper installation or maintenance includes installation or maintenance contrary to the Product owner’s manual.
- Damage or failure of the Product caused by the use of parts, components, accessories, consumable cleaning products, or any other products or services that were not authorized by LG.
- Damage or missing items to any display or open box Product.
- Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or similar disclaimer.
- Products with original serial numbers that have been removed, altered, or cannot be readily determined.
- Increases in utility costs and additional utility expenses.
- Any noises associated with normal operation.
- Products used for other than normal and proper household use (e.g., commercial or industrial use) or contrary to the Product owner’s manual.
- Costs associated with removal and reinstallation of the Product for repairs, or the removal and reinstallation of the Product if it is installed in an inaccessible location or not installed in accordance with the Product Owner’s manual.
- Accessories, removable components, or consumable parts (e.g. Shelves, door bins, drawers, water/air filters, racks, light bulbs, batteries, etc., as applicable), except for internal/functional parts covered under this limited warranty.
The cost of repair or replacement under these excluded circumstances shall be
borne by You.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION
Call 1-800-243-0000 and select the
appropriate option from the menu.
Or visit our website at http://www.lg.com
Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL
35813 ATTN: CIC
PROCEDURE FOR RESOLVING DISPUTES:
ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS
LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING
ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION. BINDING ARBITRATION
MEANS THAT YOU AND LG ARE EACH WAIVING THE RIGHT TO A JURY TRIAL AND TO BRING
OR PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG
Electronics U.S.A., Inc., its parents, subsidiaries and affiliates, and each
of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or
“claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or
this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration
proceeding, you must first notify LG in writing at least 30 days in advance of
initiating the arbitration by sending a letter to LG at LG Electronics, USA,
Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs,
NJ 07632. You and LG agree to engage in good faith discussions in an attempt
to amicably resolve your claim. The notice must provide your name, address,
and telephone number; identify the product that is the subject of the claim;
and describe the nature of the claim and the relief being sought. If you and
LG are unable to resolve the dispute within 30 days, either party may proceed
to file a claim for arbitration.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to
resolve the dispute during the 30 day period after sending written notice to
LG, you and LG agree to resolve any claims between us only by binding
arbitration on an individual basis, unless you opt out as provided below. Any
dispute between you and LG shall not be combined or consolidated with a
dispute involving any other person’s or entity’s product or claim. More
specifically, without limitation of the foregoing, any dispute between you
and LG shall not under any circumstances proceed as part of a class or
representative action. Instead of arbitration, either party may bring an
individual action in small claims court, but that small claims court action
may not be brought on a class or representative basis.
Arbitration Rules and Procedures. To begin arbitration of a claim, either you
or LG must make a written demand for arbitration. The arbitration will be
administered by the American Arbitration Association (“AAA”) and will be
conducted before a single arbitrator under the AAA’s Consumer Arbitration
Rules that are in effect at the time the arbitration is initiated (referred to
as the “AAA Rules”) and under the procedures set forth in this section. The
AAA Rules are available online at
www.adr.org/consumer. Send a copy of your
written demand for arbitration, as well as a copy of this provision, to the
AAA in the manner described in the AAA Rules. You must also send a copy of
your written demand to LG at LG Electronics, USA, Inc. Attn: Legal
Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632. If
there is a conflict between the AAA Rules and the rules set forth in this
section, the rules set forth in this section will govern. This arbitration
provision is governed by the Federal Arbitration Act. Judgment may be entered
on the arbitrator’s award in any court of competent jurisdiction. All issues
are for the arbitrator to decide, except that issues relating to the scope and
enforceability of the arbitration provision and to the arbitrability of the
dispute are for the court to decide. The arbitrator is bound by the terms of
this provision.
Governing Law. The law of the state of your residence shall govern this
Limited Warranty and any disputes between us except to the extent that such
law is preempted by or inconsistent with applicable federal law.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon
receipt of your written demand for arbitration, LG will promptly pay all
arbitration filing fees to the AAA unless you seek more than $25,000 in
damages, in which case the payment of these fees will be governed by the AAA
Rules. Except as otherwise provided for herein, LG will pay all AAA filing,
administration and arbitrator fees for any arbitration initiated in accordance
with the AAA Rules and this arbitration provision. If you prevail in the
arbitration, LG will pay your attorneys’ fees and expenses as long as they are
reasonable, by considering factors including, but not limited to, the purchase
amount and claim amount. Notwithstanding the foregoing, if applicable law
allows for an award of reasonable attorneys’ fees and expenses, an arbitrator
can award them to the same extent that a court would. If the arbitrator finds
either the substance of your claim or the relief sought in the demand is
frivolous or brought for an improper purpose (as measured by the standards set
forth in Federal Rule of Civil Procedure 11(b)), then the payment of all
arbitration fees will be governed by the AAA Rules. In such a situation, you
agree to reimburse LG for all monies previously disbursed by it that are
otherwise your obligation to pay under the AAA Rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may
choose to have the arbitration conducted solely on the basis of (1) documents
submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the AAA Rules. If your claim exceeds
$25,000, the right to a hearing will be determined by the AAA Rules. Any in-
person arbitration hearings will be held at a location within the federal
judicial district in which you reside unless we both agree to another
location or we agree to a telephonic arbitration.
opt Out. You may opt out of this dispute resolution procedure. If you opt
out, neither you nor LG can require the other to participate in an arbitration
proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product
by either: (i) sending an e-mail to optout@lge.com,
with the subject line: “Arbitration opt Out” or (ii) calling 1-
800-980-2973. You must include in the
opt out e-mail or provide by telephone: (a) your name and address; (b) the
date on which the product was purchased; (c) the product model name or model
number; and (d) the serial number (the serial number can be found (i) on the
product; or (ii) online by accessing https://www.lg.com/us/support/repair-
service/schedule-repair-continued and clicking on “Find My Model & Serial
Number”).
You may only opt out of the dispute resolution procedure in the manner
described above (that is, by e-mail or telephone); no other form of notice
will be effective to opt out of this dispute resolution procedure. Opting out
of this dispute resolution procedure will not affect the coverage of the
Limited Warranty in any way, and you will continue to enjoy the full benefits
of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
TERMS AND CONDITIONS
ARBITRATION NOTICE: THIS LIMITED WARRANTY CONTAINS AN ARBITRATION PROVISION
THAT REQUIRES YOU AND LG TO RESOLVE DISPUTES BY BINDING ARBITRATION INSTEAD OF
IN COURT, UNLESS THE LAWS OF YOUR PROVINCE OR TERRITORY DO NOT PERMIT THAT,
OR, IN OTHER JURISDICTIONS, IF YOU CHOOSE TO OPT OUT. IN ARBITRATION, CLASS
ACTIONS AND JURY TRIALS ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED
“PROCEDURE FOR RESOLVING DISPUTES” BELOW.
Should your LG Refrigerator (“Product”) fail due to a defect in materials or
workmanship under normal and proper use, during the warranty period set forth
below, LG Electronics Canada, Inc. (“LGECI”) will, at its option, repair,
replace or pro rate the Product upon receipt of proof of the original retail
purchase. This limited warranty is valid only to the original retail purchaser
of the Product and applies only to a Product distributed, purchased from an
authorized retailer and used within Canada, as determined at the sole
discretion of LGECI.
WARRANTY PERIOD (Note: If the original date of purchase cannot be verified, the warranty will begin sixty (60) days from the date of manufacture)
Refrigerator| Sealed System (Condenser, Dryer, Connecting Tube and
Evaporator)| Linear / Inverter Compressor
One (1) year from the date of original retail purchase| One (1) year from the
date of original retail purchase| Seven (7) years from the date of original
retail purchase| Ten (10) years from the date of original retail purchase
Parts and Labor (internal/ functional parts only)| Parts and Labor| Parts only
(Consumer will be charged for labor)| Part only (Consumer will be charged for
labor)
- Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, whichever is greater.
- Replacement products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured, all at the sole discretion of LGECI.
- Proof of original retail purchase specifying the Product model and date of purchase is required to obtain warranty service under this Limited Warranty.
LGECI’S SOLE LIABILITY IS LIMITED TO THE LIMITED WARRANTY SET OUT ABOVE.
EXCEPT AS EXPRESSLY PROVIDED ABOVE, LGECI MAKES NO, AND HEREBY DISCLAIMS, ALL
OTHER WARRANTIES AND CONDITIONS RESPECTING THE PRODUCT, WHETHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND NO REPRESENTATIONS
SHALL BE BINDING ON LGECI. LGECI DOES NOT AUTHORIZE ANY PERSON TO CREATE OR
ASSUME FOR IT ANY OTHER WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITH
THE PRODUCT. TO THE EXTENT THAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW,
IT IS LIMITED TO THE WARRANTY PERIOD SET OUT ABOVE. UNDER NO CIRCUMSTANCES
SHALL LGECI, THE MANUFACTURER OR DISTRIBUTOR OF THE PRODUCT, BE LIABLE FOR ANY
INCIDENTAL, CONSEQUENTIAL, SPECIAL, DIRECT, INDIRECT, PUNITIVE OR EXEMPLARY
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL, LOST PROFITS, LOSS
OF ANTICIPATED PROFITS, LOST REVENUE, LOSS OF USE, OR ANY OTHER DAMAGE,
WHETHER ARISING DIRECTLY OR INDIRECTLY FROM ANY CONTRACTUAL BREACH,
FUNDAMENTAL BREACH, TORT OR OTHERWISE, OR FROM ANY ACTS OR OMISSIONS. LGECI’S
TOTAL LIABILITY, IF ANY, SHALL NOT EXCEED THE PURCHASE PRICE PAID BY YOU FOR
THE PRODUCT.
This Limited Warranty gives you specific legal rights. You may also have other
rights that vary from province to province depending on applicable provincial
laws. Any term of this Limited Warranty that negates or varies any implied
condition or warranty under provincial law is severable where it conflicts
with such provincial law without affecting the remainder of this warranty’s
terms.
THIS LIMITED WARRANTY DOES NOT COVER:
- Service trips to i) deliver, pick up, or install or; educate on how to operate the Product; ii) correct wiring or plumbing; or iii) correct unauthorized repairs or installations of the Product;
- Damage or failure of the Product to perform during power failures and interrupted or inadequate electrical service;
- Damage or failure caused by leaky or broken water pipes, frozen water pipes, restricted drain lines, inadequate or interrupted water supply or inadequate supply of air;
- Damage or failure resulting from operating the Product in a corrosive atmosphere or contrary to the instructions outlined in the Product’s owner’s manual;
- Damage or failure to the Product caused by accidents, pests and vermin, lightning, wind, fire, floods, acts of God, or any other causes beyond the control of LGECI or the manufacturer;
- Damage or failure resulting from misuse, abuse, improper installation, repair, or maintenance of the Product. Improper repair includes use of parts not authorized or specified by LGECI. Improper installation or maintenance includes installation or maintenance contrary to the Product’s owner’s manual;.
- Damage or failure caused by unauthorized modification or alteration of the Product, or if used for other than the intended household purpose/use of the Product, or damage or failure resulting from any water leakage due to improper installation of the Product;
- Damage or failure caused by incorrect electrical current, voltage or plumbing codes;
- Damage or failure caused by use that is other than normal household use, including, without limitation, commercial or industrial use, including use in commercial offices or recreational facilities, or as otherwise outlined in the Product’s owner’s manual;
- Damage or failure caused by the use of any accessories, components or cleaning products, including, without limitation, water filters, that are not approved/authorized by LGECI;
- Replacement of the water filter cartridge due to water pressure that is outside the specified operating range or due to excessive sediment in the water supply;
- Damage or failure caused by transportation and handling, including scratches, dents, chips and/or other damage to the finish of the Product, unless such damage results from defects in materials or workmanship and is reported to LGECI within one (1) week of delivery of the Products;
- Damage or missing items to any display, open box, refurbished or discounted Product;
- Refurbished Product or any Product sold “As Is”, “Where Is”, “With all Faults”, or any similar disclaimer;
- Products with original serial numbers that have been removed, altered or cannot be readily determined at the discretion of LGECI;
- Increases in utility costs and additional utility expenses in any way associated with the Product;
- Any noises associated with normal operation of the Product;
- Replacement of light bulbs, filters, fuses or any other consumable parts;
- Replacement of any part that was not originally included with the Product;
- Costs associated with removal and/or reinstallation of the Product for repairs; and
- Shelves, door bins, drawers, handle and accessories to the Product, except for internal/functional parts covered under this Limited Warranty.
- Coverage for “in Home” repairs, for products in-warranty, will be provided if the Product is within a 150 km radius from the nearest authorized service center (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
All costs and expenses associated with the above excluded circumstances,
listed under the heading, This Limited Warranty Does Not Cover, shall be borne
by the consumer.
TO OBTAIN WARRANTY SERVICE AND ADDITIONAL INFORMATION, PLEASE CALL OR VISIT
OUR WEBSITE: Call 1-888-542-2623 and
select the appropriate option from the menu, or visit our website at
http://www.lg.com
PROCEDURE FOR RESOLVING DISPUTES:
EXCEPT WHERE PROHIBITED AT LAW, ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF
OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE
RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF
GENERAL JURISDICTION. EXCEPT WHERE PROHIBITED AT LAW, YOU AND LG BOTH
IRREVOCABLY AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR
PARTICIPATE IN A CLASS ACTION.
Definitions. For the purposes of this section, references to “LG” mean LG
Electronics Canada, Inc., its parents, subsidiaries and affiliates, and each
of their officers, directors, employees, agents, beneficiaries, predecessors
in interest, successors, assigns and suppliers; references to “dispute” or
“claim” shall include any dispute, claim or controversy of any kind whatsoever
(whether based in contract, tort, statute, regulation, ordinance, fraud,
misrepresentation or any other legal or equitable theory) arising out of or
relating in any way to the sale, condition or performance of the product or
this Limited Warranty.
Notice of Dispute. In the event you intend to commence an arbitration
proceeding, you must first notify LG in writing at least 30 days in advance of
initiating the arbitration by sending a letter to LGECI Legal Team at 20
Norelco Drive, North York, Ontario, Canada M9L 2X6 (the “Notice of Dispute”).
You and LG agree to engage in good faith discussions in an attempt to amicably
resolve your claim. The notice must provide your name, address, and telephone
number; identify the product that is the subject of the claim; and describe
the nature of the claim and the relief being sought. If you and LG are unable
to resolve the dispute within 30 days of LG’s receipt of the Notice of
Dispute, the dispute shall be resolved by binding arbitration in accordance
with the procedure set out herein. You and LG both agree that, during the
arbitration proceeding, the terms (including any amount) of any settlement
offer made by either you or LG will not be disclosed to the arbitrator until
the arbitrator determines the dispute.
Agreement to Binding Arbitration and Class Action Waiver. Upon failure to
resolve the dispute during the 30 day period after LG’s receipt of the Notice
of Dispute, you and LG agree to resolve any claims between you and LG only by
binding arbitration on an individual basis, unless you opt out as provided
below, or you reside in a jurisdiction that prevents full application of this
clause in the circumstances of the claims at issue (in which case if you are a
consumer, this clause will only apply if you expressly agree to the
arbitration). To the extent permitted by applicable law, any dispute between
you and LG shall not be combined or consolidated with a dispute involving any
other person’s or entity’s product or claim. More specifically, without
limitation of the foregoing, except to the extent such a prohibition is not
permitted at law, any dispute between you and LG shall not under any
circumstances proceed as part of a class or representative action. Instead of
arbitration, either party may bring an individual action in small claims
court, but that small claims court action may not be brought on a class or
representative basis except to the extent this prohibition is not permitted at
law in your province or territory of jurisdiction as it relates to the claims
at issue between you and LG.
Arbitration Rules and Procedures. To begin arbitration of a claim, either
you or LG must make a written demand for arbitration. The arbitration will be
private and confidential, and conducted on a simplified and expedited basis
before a single arbitrator chosen by the parties under the provincial or
territorial commercial arbitration law and rules of the province or territory
of your residence. You must also send a copy of your written demand to LG at
LG Electronics, Canada, Inc., Attn: Legal Department- Arbitration, 20 Norelco
Drive, North York, Ontario M9L 2X6. This arbitration provision is governed by
your applicable provincial or territorial commercial arbitration legislation.
Judgment may be entered on the arbitrator’s award in any court of competent
jurisdiction. All issues are for the arbitrator to decide, except that, issues
relating to the scope and enforceability of the arbitration provision and to
the arbitrability of the dispute are for the court to decide. The arbitrator
is bound by the terms of this provision.
Governing Law. The law of the province or territory of your purchase
shall govern this Limited Warranty and any disputes between you and LG except
to the extent that such law is preempted by or inconsistent with applicable
federal or provincial/territorial law. Should arbitration not be permitted for
any claim, action, dispute or controversy between you and LG, you and LG
attorn to the exclusive jurisdiction of the courts of the province or
territory of your purchase for the resolution of the claim, action, dispute or
controversy between you and LG.
Fees/Costs. You do not need to pay any fee to begin an arbitration. Upon
receipt of your written demand for arbitration, LG will promptly pay all
arbitration filing fees unless you seek more than $25,000 in damages, in which
case the payment of these fees will be governed by the applicable arbitration
rules. Except as otherwise provided for herein, LG will pay all filing,
administration and arbitrator fees for any arbitration initiated in accordance
with the applicable arbitration rules and this arbitration provision. If you
prevail in the arbitration, LG will pay your attorneys’ fees and expenses as
long as they are reasonable, by considering factors including, but not limited
to, the purchase amount and claim amount. Notwithstanding the foregoing, if
applicable law allows for an award of reasonable attorneys’ fees and expenses,
an arbitrator can award them to the same extent that a court would. If the
arbitrator finds either the substance of your claim or the relief sought in
the demand is frivolous or brought for an improper purpose (as measured by the
applicable laws), then the payment of all arbitration fees will be governed by
the applicable arbitration rules. In such a situation, you agree to reimburse
LG for all monies previously disbursed by it that are otherwise your
obligation to pay under the applicable arbitration rules. Except as otherwise
provided for, LG waives any rights it may have to seek attorneys’ fees and
expenses from you if LG prevails in the arbitration.
Hearings and Location. If your claim is for $25,000 or less, you may
choose to have the arbitration conducted solely (1) on the basis of documents
submitted to the arbitrator, (2) through a telephonic hearing, or (3) by an
in-person hearing as established by the applicable arbitration rules. If your
claim exceeds $25,000, the right to a hearing will be determined by the
applicable arbitration rules. Any inspersion arbitration hearings will be held
at the nearest, most mutually-convenient arbitration location available within
the province or territory in which you reside unless you and LG both agree to
another location or agree to a telephonic arbitration.
Severability and Waiver. If any portion of this Limited Warranty
(including these arbitration procedures) is unenforceable, the remaining
provisions will continue in full force and effect to the maximum extent
permitted by applicable law. Should LG fail to enforce strict performance of
any provision of this Limited Warranty (including these arbitration
procedures), it does not mean that LG intends to waive or has waived any
provision or part of this Limited Warranty.
Opt Out. You may opt out of this dispute resolution procedure. If you opt
out, neither you nor LG can require the other to participate in an arbitration
proceeding. To opt out, you must send notice to LG no later than 30 calendar
days from the date of the first consumer purchaser’s purchase of the product
by either (i) sending an e-mail to optout@lge.com,
with the subject line: “Arbitration opt Out;” or (ii) calling 1800-980-2973.
You must include in the opt out e-mail or provide by telephone: (a) your name
and address; (b) the date on which the product was purchased; (c) the product
model name or model number; and (d) the serial number (the serial number can
be found (i) on the product; or (ii) online by accessing
https://www.lg.com/ca_en/support/repair-service/schedule-
repair and
clicking on “Find My Model & Serial Number”).
In the event that you “opt Out”, the law of the province or territory of your
residence shall govern this Limited Warranty and any disputes between you and
LG except to the extent that such law is preempted by or inconsistent with
applicable federal or provincial/territorial law. Should arbitration not be
permitted for any claim, action, dispute or controversy between you and LG,
you and LG agree to attorn to the exclusive jurisdiction of the courts of the
province or territory of your residence for the resolution of the claim,
action, dispute or controversy between you and LG.
You may only opt out of the dispute resolution procedure in the manner
described above (that is, by e-mail or telephone); no other form of notice
will be effective to opt out of this dispute resolution procedure. Opting out
of this dispute resolution procedure will not affect the coverage of the
Limited Warranty in any way, and you will continue to enjoy the full benefits
of the Limited Warranty. If you keep this product and do not opt out, then you
accept all terms and conditions of the arbitration provision described above.
Conflict of Terms. In the event of a conflict or inconsistency between
the terms of this Limited Warranty and the End User License Agreement (“EULA”)
in regards to dispute resolution, the terms of this Limited Warranty shall
control and govern the rights and obligations of the parties and shall take
precedence over the EULA.
http://gscs-manual.lge.com/CNZ/MFL71817235/en-us/main.html
LG Customer Information Center
For inquiries or comments,
visit www.lg.com or call:
1-800-243-0000
U.S.A.
1-888-542-2623
CANADA
Register your product Online!
www.lg.com
MFL71817235
Rev.02_092523
www.lg.com
Copyright © 2023 LG Electronics Inc.
All Rights Reserved.
References
- LG Electronics & Home Appliances | Shop Now | LG USA
- Request Product Repair Service | LG USA Support
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