Ooma Telo HD3 Free Home Phone Service Handset User Guide
- June 15, 2024
- Ooma Telo
Table of Contents
Quick Start Guide
Getting Started
Installing Ooma Telo is easy! In fact, most users are up and calling in less
than 15 minutes.
This guide will walk you through setting up your Ooma Telo and introduce the
basics of using your Ooma service.
Package Contents
- Ooma Telo
- Ethernet Cable
- AC Adapter
Have a question or need assistance?
Here is where you can look for help:
Knowledge base: www.ooma.com/support
User manuals: support.ooma.com/userguide
Community forum: www.ooma.com/forums
Live Customer Care: 1-888-711-6662 (US)
1-866-929-6662 (CA)
Activate Online
Begin by activating your Ooma Telo device online. Locate the seven-digit
activation code printed on the bottom of the Telo.
Next, navigate a web browser to:
The activation wizard will guide you through:
- Selecting a phone number
- Registering your 911 address
- Adding billing information
- Creating your My Ooma account
You’ll receive an email confirmation once your device is activated.
Connect To Your Router
Connect the Ooma Telo to your Router
Using the included Ethernet cable **** , connect the INTERNET port of the Telo
to an open Ethernet port on your router.
Alternative setup options:
While we recommend that you begin with this setup, the Ooma Telo is flexible
enough to fit into any home network. Please see see page 8 for other network
installation options.
Connect Your Phone
Plug your phone into the Ooma Telo
Using your existing phone cable, plug your corded phone or cordless phone base
station into the PHONE port.
Power On
Plug in your Ooma Telo
Plug the provided AC adapter into the POWER port. It is normal for the lights
on the Telo to blink for a couple of minutes while it boots up.
The light on top of the device will light up blue once the device is ready to
be used. Pick up the phone and listen for the musical Ooma dialtone to confirm
that your set up is complete.
If your device requires a software upgrade,the Ooma logo will blink purple
while it is downloading the newest version.
This may take 5-10 minutes depending on the speed of your Internet connection.
Do not unplug the Telo while it is upgrading. It will automatically reboot
after the upgrade is complete.
Congratulations, you’re done!
Place your first phone call
Pick up the phone you connected to the Ooma Telo and dial just like you always
do. Call a friend or family member and experience firsthand the quality of
Ooma PureVoice™ technology. While you’re at it, you might want to tell them
about Ooma!
Set up your voicemail
Initializing your voicemail account takes only a few minutes. To get started,
pick up the phone connected to the Ooma Telo and press the key on the Telo.
The system will walk you through configuring your account and recording a
personal greeting.
Check out My Ooma
Access your online control panel at my.ooma.com. Here
you’ll unlock the capabilities of your system:
- Check voicemail and call logs
- Configure preferences and set up advanced features
- Purchase additional services and add-ons
And much more! The first time you log in, our Setup Wizard will help you configure our most popular features.
What’s next?
Transfer your phone number
In most areas, you can port your existing phone number to Ooma for a one-time
fee. You must maintain phone service with your current provider until the
porting process is completed, which usually takes about 3-4 weeks. To check
availability, to learn more, or to get started, please visit:
my.ooma.com/port
Explore Ooma Premier™
Ooma Premier is a bundle of enhanced calling features that will get your home
phone service firing on all cylinders! Each Ooma Telo includes a free trial of
Ooma Premier, giving you the chance to test drive more than 25 premium calling
features.
See the Ooma Premier section for an overview of our most popular features. To
learn more about all the features and benefits included in a subscription to
Ooma Premier, go to: my.ooma.com/premier
Alternative Setup Options
The Ooma Telo is flexible enough to work in almost any home network and with a
variety of devices. Review the following options to see if any of them apply
to your situation.
OPT. A Install Ooma Telo between modem and router
Installing the Telo between your modem and router will result in the best
voice quality. This setup allows Ooma to prioritize your phone calls over
other network traffic.
- Locate the Ethernet cable that connects your modem to your router. Unplug the modem end of the cable and plug it into the HOME port of the Telo.
- Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
- Reboot your modem and router.
OPT. B Install Telo between modem and PC
If you only have one computer and it is connected directly to your modem,
follow these instructions:
-
Locate the Ethernet cable that connects your modem to your computer.
Unplug the modem end of the cable and plug it into the HOME port of the Telo. -
Use the included Ethernet cable and connect the INTERNET port of the Telo to your modem.
-
Reboot your modem and computer.
Alternative Setup Options (continued)
Connecting fax machines and other devices
A standard phone splitter can be used to connect more than one device to the
PHONE port.
Devices such as fax machines, digital video recorders (DVR) or set-top boxes
(STB) use a phone line to make data calls. To complete these types of calls,
you must dial *99 prior to the destination phone number. A successful
data transfer mainly depends on the speed and quality of your Internet
connection. To learn more, visit: www.ooma.com/fax
Connecting your phone jacks
You can link the Ooma Telo to all the phone jacks in your home, allowing you
to connect phones in multiple rooms.
NOTE: The PHONE port on the back of your Ooma Telo is not designed or
certified for connecting to your phone company’s wiring, whether through the
phone jacks in your home or otherwise. In order to avoid an increased risk of
fire and/or electrical shock, you must first completely and physically
disconnect the telephone company’s wiring outside of your house from the phone
wiring that is inside of your house, before you plug your Ooma Telo into your
phone jacks. Please visit
www.ooma.com/homedistribution before
you proceed with connecting your Ooma Telo to your phone jacks in this manner.
Add-Ons for Ooma Telo
Ooma HD3 Handset
Unlock the full power of your Ooma Telo. The Ooma HD3 Handset lets you enjoy:
- Two-inch color screen with picture caller-ID and Facebook profile pictures.
- Unmatched clarity and lifelike sound quality of Ooma PureVoice™ HD.
- Convenient access to voicemail, the Instant Second Line, and other enhanced features, right in your hand.
Ooma Linx
Need to connect a fax machine or a second phone? The Linx allows you to:
- Wirelessly and securely extend the Ooma service to additional phones and devices anywhere in your home.
- Configure it for use with your primary number or as a dedicated second line.
- Connect fax machines and other devices via pass-through mode.
Ooma Wireless + Bluetooth Adapter
The Ooma Wireless + Bluetooth adapter allows you to:
- Plug the adapter into the USB port to connect to any wireless network.
- Install your Ooma Telo in a central location in your home.
- Convenient access to voicemail and other advanced features.
- Supports 802.11b/g/n.
With built-in Bluetooth, also enjoy integration between your home and mobile phone:
- Link your mobile phone to your Telo so incoming cellular calls will ring through to your home phones.
- Leave your cell phone in the charger without worrying about missing a call.
- Enjoy the comfort and convenience of talking on your home phone.
- Pairs with up to seven Bluetooth devices.
To learn more about these accessories for the Ooma Telo, visit: my.ooma.com/products
Troubleshooting
-
The light is blinking red A blinking red light indicates that your Ooma Telo is not operational.
It is normal for the light to blink red for a couple of minutes during boot up. Otherwise, check the following to make sure everything is setup correctly:
• Verify that you have activated your device as described in STEP 1. If you plugged in your device before going through the activation process, try rebooting it now.
• Check that your network cables are plugged in securely. Verify that the INTERNET port is connected to your router (or modem). The LED at the bottom right of the connector will be lit green if the cable is connected properly.
• Check that your Internet connection is working. Try connecting a computer to the HOME port and browse to my.ooma.com. You should see the login screen for My Ooma. If not, troubleshoot your Internet connection.
• Try rebooting your Telo, modem, and router by pulling out the power and plugging them back in. -
The light does not light up Check that the AC adapter is plugged in and power is being supplied to the device.
-
You don’t hear the Ooma dialtone If the light is blue but you don’t hear a dialtone, check that your phone is correctly plugged into the PHONE port.
-
Incoming calls do not ring your home phone When it is turned on, the light will light up purple and all incoming calls will go directly to voicemail without ringing your phones. To turn off the feature, press and hold the >> button or dial from your phone.
-
You are unable to hear your messages Check that the speaker hasn’t been turned off. Increase the volume level by pressing . The device will say what volume it has been set to.
-
Voice constantly breaks up Voice quality is dependent on the speed and quality of your Internet connection. For best results, it is recommended that you hardwire your Ooma Telo between the modem and router as shown in Alternative Setup Option A. This configuration allows phone calls to be intelligently prioritized over other network traffic. You can optimize how Ooma allocates bandwidth by connecting a computer to the HOME port, browsing to setup.ooma.com, then clicking on the Advanced tab.
Ooma Usage Guide
Basic Operation
Making and receiving calls
To place a call, pick up a phone connected to your Ooma Telo and dial a phone
number.
To answer a call, pick up the phone when it rings as you normally would.
Call-waiting
Switch to a second incoming call by pressing the Flash key on your telephone
handset. The current call will automatically be put on hold. To switch
backpress the Flash key again.
Blocking caller-ID
Disable your caller-ID on outgoing calls by dialing before you dial out. To
disable caller-ID for all calls, visit:
my.ooma.com/privacy
911 emergency calling
In case of an emergency, dial to reach first responders. For your safety,
always keep your address up-to-date at:
my.ooma.com/address
International and other calling services
A calling plan or prepaid balance is required to call outside the country.
Visit my.ooma.com/prepaid to get started. Then
dial followed by the country code and phone number. Your remaining time will
be announced before the call completes.
NOTE: A prepaid balance is required for 411 calls.
Voicemail
Setting up
Pick up your phone and press the key on the Ooma Telo. The system will walk
you through setting up your PIN and recording a personal greeting.
Playing messages at home
When you have new messages, the key will blink.
Press the key to listen to your voicemail through the speaker. You can also
listen to messages through your phone. Simply dial your own phone number and
follow the voice prompts.
Voicemail (continued)
Checking voicemail remotely
There are three ways to check voicemail remotely:
- Phone: Dial your Ooma number. When the call rolls to voicemail, press the key and enter your PIN.
- Online: Listen to and manage your voicemail on the web at: my.ooma.com/inbox
- Email: Forward your voicemail as an MP3 file to your email or mobile phone (requires Ooma Premier). Set up forwarding at: my.ooma.com/voicemail
Changing voicemail settings
Pick up the phone connected to your Ooma Telo and press the key.
From the main menu, select option 2: “Change your settings,” then follow the
instructions.
Ooma Premier Features
Your Ooma Telo comes with a free trial of Ooma Premier, a bundle of over 25
premium calling features. Check out some of our most popular features below!
Making two calls at once
Press the Flash key on your handset, and you’ll get a new Ooma dialtone.
Forwarding your voicemail
Forward your voicemail to email so you can listen to messages from your
smartphone or computer. To set this up, go to:
my.ooma.com/voicemail
Staying connected on the go
Afraid to miss a call? Set up your Ooma Telo to forward calls to your cell
phone. Choose to forward all calls, only when your Internet is down, or to
ring your home phone and cell phone at the same time. Set this up any time at:
my.ooma.com/calling
Blocking telemarketers
Personal and community blacklists have been designed to help you filter out
telemarketers and other unwanted callers. To start blocking callers,
visit:my.ooma.com/blacklists
Choosing a virtual number
Select a number from almost any calling area for a home office or to make it
easy for friendsand family in another state to reach you. Get started at:
my.ooma.com/numbers
Identifying callers
Don’t recognize the number? Enhanced Caller-ID will look up the caller’s name
from a national database so you’ll have more than just the number to go by.
Monitoring your calls
Listen in as your callers leave their voicemail. The message will be played
through the speaker in your Telo. Only answer the phone if you decide you want
to take the call.
Setting up 911 notifications
Gain some peace of mind by setting up your Ooma system to send email or text
message alerts whenever someone dials 911 from home. To set this up, go to:
my.ooma.com/911
Using Ooma on your smartphone
Use your Apple or Android smartphone to make phone calls over any Wi-Fi or
3G/4G data connection with the Ooma Mobile app. To get started, go to:
my.ooma.com/mobile
Turning off the ringer
Need some peace and quiet? Just press and hold the >> button or dial on your
phone and all your calls will roll straight to voicemail. To deactivate Do Not
Disturb, press and hold >> again or dial .
And much, much more
Explore all the features and benefits of Ooma Premier:
my.ooma.com/premier
Quick Reference
Status Lights
| Play Key Press to hear your voicemail messages. Press again to stop
playback. Key will blink when there are new messages.
---|---
| Fast Forward Key During voicemail playback, press to skip to the next
message. Press and hold to toggle Do Not Disturb.
| Rewind Key During voicemail playback, press once to replay the current
message, and twice to skip to the previous message. Press to adjust brightness
of the status light.
| Delete Key During voicemail playback, press to delete the current message.
| Volume Adjustment Key Press to adjust the volume level.
Page Key (on rear of Base Station) Press to locate your Ooma handsets.
Press-and-hold for three seconds to register a new cordless Ooma device such
as an HD2 Handset or Linx.
| Solid Blue System Status Indicates that your Ooma service is working. You
will hear the Ooma dial tone and all services are operational.
| Solid Purple System Status Indicates that your Ooma service is working and
Do Not Disturb is enabled. All incoming calls will be directed to voicemail.
| Blinking Purple System Status Indicates that your Ooma Base Station is
downloading a
software upgrade. All services are unavailable. Do not unplug your Ooma Base
Station when it is in this state.
| Blinking Red System Status Indicates that your Ooma service is not working.
All services are unavailable. You will not hear any dial tone and will not be
able to make or receive calls.
| White System Status Indicates that your Ooma Base Station is not powered on
or that
brightness is turned all the way down.
Have a question or need assistance?
Ooma has a wealth of available resources if you need assistance.
Support articles. Access our comprehensive knowledge base at
support.ooma.com
User manuals. Access this guide and all other product manuals at
ooma.com/userguide
Forums. Talk with your fellow Ooma customers and our support staff at
forums.ooma.com
Live support. Still having trouble? Chat with a service representative at any
time at support.ooma.com
Speak with a support specialist M–F, 5am–5pm PST, or Sat/Sun 8am–5pm PST at
1-877-629-1284.
525 Almanor Avenue, Suite 200
Sunnyvale, CA 94085
Learn more at www.ooma.com
or call 1-877-950-6662
© 2019 Ooma, Inc. All rights reserved. Patent Pending. Ooma, Ooma Telo, Ooma
Connect 4G Adapter, Ooma Premier, Ooma HD2 Handset, Ooma HD3 Handset, Ooma
Linx, Ooma Home Security, and the Ooma logo are trademarks or service marks of
Ooma, Inc. Other company and product names mentioned herein are trademarks of
their respective companies. Mention of third-party products is for
informational purposes only and constitutes neither an endorsement nor a
recommendation. Ooma assumes no responsibility with regard to the performance
or use of these products. P/N: 700-0127-500
References
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