Jabra Speak 510 UC Speakerphone Instructions
- June 15, 2024
- Jabra
Table of Contents
Jabra Speak 510 UC Speakerphone
Product Information
Specifications
- Product Name: Jabra Speak 510 UC
- Compatible Softphones: Mitel/Shoretel Communicator v.14, 15, Mitel/Shoretel Connect Onsite
Product Usage Instructions
Confirming Successful Installation
- Open the Control Panel on your computer.
- Click on “Phone and Modem”.
- In the “Advanced” tab, verify that “ShoreTel Remote TAPI Service Provider” is listed.
- If the provider is listed, proceed to step 4. If not, please reinstall the ShoreTel Remote TAPI Service Provider and then reboot your computer.
- Click on “Configure”. The ShoreTel Remote TSP dialogue will open.
- In the “Provider Usage” section, make sure that “Use this service provider (enable)” is selected.
- Verify that the ShoreTel integration displays the “Ready” status in the Jabra Direct home screen.
FAQ
Why does call control not work with my ShoreTel softphone even though I
followed the post installation steps of Jabra Direct?
Call control may not work due to improper installation or configuration of the
ShoreTel Telephony Interface or Mitel/ShoreTel softphone. Follow the steps
below to check the installation and configuration:
- Open the Control Panel on your computer.
- Click on “Phone and Modem”.
- In the “Advanced” tab, verify that “ShoreTel Remote TAPI Service Provider” is listed.
- If the provider is listed, proceed to step 4. If not, please reinstall the ShoreTel Remote TAPI Service Provider and then reboot your computer.
- Click on “Configure”. The ShoreTel Remote TSP dialogue will open.
- In the “Provider Usage” section, make sure that “Use this service provider (enable)” is selected.
- Verify that the ShoreTel integration displays the “Ready” status in the Jabra Direct home screen.
Call Control Not Work
Why does call control not work with my ShoreTel softphone even though I
followed the post-installation steps of Jabra Direct?
Compatible Mitel/Shoretel softphones
- Mitel/Shoretel Communicator v.14, 15
- Mitel/Shoretel Connect Onsite
Confirm successful installation
Call control may not work because the ShoreTel Telephony Interface is not
installed properly, or the Mitel/ShoreTel softphone failed to configure
properly. Use the following steps to check the installation and configuration.
- In the Control Panel, click Phone and Modem.
- On the Advanced tab, verify that ShoreTel Remote TAPI Service Provider is listed as shown in the following screenshot.
- Click Configure. The ShoreTel Remote TSP dialogue opens.
- Verify that Use this service provider (enable) is selected in the Provider Usage section.
- If you cannot verify these steps, the ShoreTel Remote TAPI Service Provider is not installed properly. Reinstall it, and then reboot your computer.
- Verify that the ShoreTel integration displays the Ready status in the Jabra Direct home screen
/supportpages/jabra- speak-510/7510-209/faq/07dfc668-2241-48c8-a7f6-9a778e76c96f