BISSELL 36981 SpotClean Portable Carpet Cleaner Instructions

Troubleshooting Guide

36981 SpotClean Portable Carpet Cleaner

Why is my SpotClean leaking?
LEAKING FROM BOTTOM

• Tilt machine to see if leaking is coming straight out of the center of the bottom
• Remove the dirty water tank and unscrew the bottom of the tank
• Replace tank making sure the arrow and lock match up

LEAKING FROM CLEAN WATER TANK

• Remove clean water tank from machine
• Check that the black, round valve is not stuck or pushed up
• If it sticks, push the valve with your finger to see if it comes back down
• If not, replace the tank
• Check the clean water tank for any cracks or damage
• If there is any damage, it will need to be replaced
• If clean tank is still leaking, please contact BISSELL Consumer Care

DIRTY WATER TANK LEAKING

• Check that the “duck bill” gasket is pushed all the way in place
• Make sure there is no debris in the crevices in the “duck bill” gasket
• Some duck bills include a screw you must remove to pull gasket out and clear debris
•  Remove dirty water tank
• Line up the bottom separator stack with the lock icon on the collection  ank
• If it is not locked into place, the collection tank will leak
• If dirty tank is still leaking, please contact BISSELL Consumer Care

LEAKING OUT OF THE HOSE

• Check that there are no cracks or damage to the hose
• If leaking is coming from the hose where the attachment connects or where the hose enters the machine, please contact BISSELL Consumer Care

LEAKING FROM THE VENT

• Be sure the dirty water tank is seated properly

• Check that there is no excessive foaming

• Try using the machine with a new formula

• Watch for foaming and wait for the foam to settle prior to using the machine

•  If the float is damaged or not working properly, a new one will need to be ordered

• If machine is still leaking from the vent, please contact BISSELL Consumer Care
  Why does my SpotClean have no power?

• Unplug machine

• Run hand along entire length of power cord, it should be smooth

• Check plug for damage

• If either the cord (not smooth or exposed wires) or plug (prongs) are damaged, please contact BISSELL Customer Support

• Check to see if the outlet is working:

• Test this by plugging in a cell phone charger or small appliance

• If no power to the outlet, test a different outlet in a separate room

• Reset circuit breaker if needed

What to do if your SpotClean has no spray:

• Fill clean water tank with water and formula
• Securely place clean water tank back onto the unit
• Press down firmly on the tank to make sure it’s secure and there are no gaps between the tank and base of the machine
• Remove any tools and clean spray tip on the tool with a brush (i.e. toothbrush) or paperclip
• Tools can be soaked in warm water.
• Check tool for any cracks or damage and replace if necessary
• Press trigger to spray with tool off
• If the wand does not spray, clean the spray nozzle with a paperclip
• Remove the clean water tank and press on the small X in the round valve on the bottom of the tank
• If no water comes through the valve, the tank may need to be replaced
• If water does come through the valve, place the clean water tank back on the unit
• Gently lift the clean water tank while pressing the trigger
• Replace and squeeze the clean tank while still pressing the spray trigger

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