ID TECH VP6825L LCD Display User Manual

VP6825® User Manual

VP6825L LCD Display

80184501-001 Rev 51
24 November 2022

Copyright © 2022 ID TECH. All rights reserved.
This document, as well as the software and hardware described in it, is furnished under license and may be used or copied online in accordance with the terms of such license. The content of this document is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by ID TECH®. While every effort has been made to ensure the accuracy of the information provided, ID TECH assumes no responsibility or liability for any unintentional errors or inaccuracies that may appear in this document. Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic, mechanical, recording, or otherwise, or translated into any language form without the express written consent of ID TECH.
ID TECH and ViVO pay® are trademarks or registered trademarks of ID TECH.
Warranty Disclaimer
The services and hardware are provided “as is” and “as-available” and the use of the services and hardware are at its own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, and any warranties arising from a course of dealing, usage, or trade practice.
ID TECH does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure.

FCC warning statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The user manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: The grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. Such modifications could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This device complies with FCC RF radiation exposure limits set forth for an uncontrolled environment.
The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This device should be installed to provide a separation distance of at least 20cm from a person.

Cautions and Warnings

| Caution: Use standard USB 5V power source for USB operation. Use approved power source for RS-232 operation. Device contains a lithium battery. Approved temperature range for storage: -30°C to +80°C. Disposal: Contact your local recycling center.
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| Warning: Avoid close proximity to radio transmitters, which may reduce the capabilities of the reader.

Revision History

VP6825-800 Rev. 54
VP6825-8100 Rev. 56
VP6825-8300 Rev. 56| EC

Overview

The all-new VP6825 by ID TECH is a state-of-the-art, 3-in-1, PCI PTS 5.x certified unattended payment device that can accept Magstripe, chip card (EMV), and/or NFC/contactless payments. The unit features a 4.3-inch high- luminosity color touchscreen display capable of supporting PIN-on- glass transactions and can also display video advertisements when it is not being used for menu displays or customer interactions.
The VP6825 accepts all of today’s most popular payment methods, including those based on digital wallet technology, including Apple Pay, Android Pay, and Samsung Pay, along with support for loyalty technologies such as Apple Pay VAS and Google Pay Smart Tap. The VP6825 is suitable for payment solutions involving:

• Transportation
• Vending
• Parking
• Quick Service Restaurants
• POS Kiosks

1.1. Integration Location
V/P6825 is the next generation vending payment peripheral in the popular ID TECH Vending line (including Vendi, VP6300, and VP6800) of unattended contactless payment hardware. This device is intended to be deployed on unattended kiosks, parking systems, and vending machines that support a variety of different payment methods, digital advertising, and guidance using visual payment prompts.

1.2. Integration Options
1D TECH provides a feature-rich Universal SDK to aid rapid development of external (non-device-resident) payment applications that talk to the VP6825. The Universal SDK is available for the C# language on Windows and comes with sample code for demo apps. To obtain the SDK and other useful utilities, demos, and downloads for the VP6825, be sure to check the Downloads link on the ID TECH Knowledge Base (no registration required).

1.3. Encryption
The VP6825 supports industry-standard Triple DES or AES encryption technology, with DUKPT- based key management (per ANSI X.9-24). Encryption can be configured to occur with a PIN variant key, or Data variant, as desired. ID TECH operates a certified Key Injection Facility, capable of injecting your unit(s) with any required keys. Remote Key Injection (RKI) is also available. Consult your ID TECH representative to learn about all available options involving key injection.
As a PCl-validated SRED device, the VP6825 conducts periodic self-checks and incorporates tamper detection features which, if triggered, cause automatic zeroization of sensitive data and keys. Because of its SRED features, the VP6825 is fully capable of being incorporated into a P2PE certified solution.

Features

• 4.3-inch color digital display (480 x 272 pixels)
• Supports PIN on glass
• Concealed contactless antenna
• PCIPTS 6.x certified with SRED validation
• Connectivity interface — RS-232, USB 2.0 via USB Type C, Ethernet 10/100M”, Wi-Fi/BLE, and optional LTE 4G?
• Audio Line Out through mini-HDMI port
• Camera or 1D/2D scanner
• Supports EVA standard external mounting
• Support Common Contact L2 Kernel
•  Support for contactless loyalty protocols (Apple Pay VAS, Google Pay Smart Tap)
• Contactless payments (Apple Pay, Google Pay, Samsung Pay)
• Supports the latest EMV Contactless L2 kernels: AMEX, Discover, Interac, Mastercard, Visa
•  Environmental certifications (RoHS, REACH, RED)
• Encryption support (TDES, AES, Trans Armor, DUKPT)
•  Remote Key Injection Support (PCl validated)
•  Firmware upgradeable in the field

” Note: VP6825 must be power-cycled to switch between 10M and 100M.
2 Note: Only VP6825-8100 and VP6825-8300 supports LTE.

2.1. Agency Approvals and Compliances

• CE

• EMV Contact L1 & L2

• EMV Contactless L1

• EMV Contactless L2s:
  o Amex
  o Discover
  o Interac
  o ICB
  o Master Card
  o UPI
  o Visa

• FCC (Part 15, Class-B)

• FelCa

• MIC (Japan)

• PCI6X

• REACH

• RoHS3

• Telec (Japan)

• UL

• USB 2.0

Specifications

Hardware|
---|---
CPU| 528 MHz application processor
Memory| 512Mb SDRM, 1Gb NAND flash
Camera| VGA (300K pixel) camera for barcode scanning
SAMs| 4 SAMs (3 SAMs with LTE radio option)
SIMs|  2 SIMs (with LTE radio option)
SD card slot| 1 slot
Audio| Audio Line Out through mini-HDMI port
Interface| USB, RS232, Ethernet, BLE/Wi-Fi, LTE 4G CAT1 (Optional’)
Power Supply| +5VDC 2A
Power Consumption Physical| Active Power mode: 3.5w Sleet mode: <0.5w
Length| 132 mm
Width| 88 mm
Depth| 43 mm
Screen
Dimensions (in pixels)| 480 (height) x 272 (width)
Luminance/Brightness| Up to 800NITs
Touch Interface Type| Capacitive
Environmental|
Operating Temperature| -20″ C to 70″ C (-4″ F to 158″ F), max change of 10 C per hour
Storage Temperature| -30° C to 80° C (-22° F to 176° F)
Operating Humidity| Up to 95% non-condensing
Storage Humidity| 15% to 90% non-condensing, duration three months
IK Rating| IK 08
IP Rating| IP 65
Durability|
MBTF| 200,000 P01-1
MSR Swipe Durability| 1,000,000 times
ICC Connector Reliability| 500,000 times

• Only VP6825-8100 and VP6825-8300 supports LTE.

Note: Boot-up time can vary for VP6825 readers depending on configuration; boot-up is usually complete within 15 seconds. “Power On” is defined as the length of time from pressing the power button to the screen displaying the ID TECH logo; “Wake Up” is defined as the length of time from tapping the screen to the screen displaying the ID TECH logo.

Communications

The VP6825 can communicate with a host via serial (RS-232), Wi-Fi, Bluetooth, USB, Ethernet, or LTE 4G connections. The diagram below illustrates the layout of various ports.

• Only VP6825 8100 and VP6325 8300 supports SIM1.
  Only VP6825 8100 and VP6825 8300 supports SIM2. For VPE825 800, it is used as SAMA4.
  4.1. Audio Support**
  VP6825 is equipped with an internal speaker to host 16mb .WAV files and can also connect to an external speaker via Audio Line Out through mini-HDMI port (An extra direct cable or multi-port cable is needed for the connection).

Cable

The VP6825 can use USB Type C cable or a multi-port cable to connect with host. The MP cable can bridge out the signals of USB Type C (slave), USB Type A (host), Ethernet, RS232, and Audio Line Out.
It requires a power supply from a PD adapter.

The pin out definition of the MP cable is illustrated below.

Basic Operation

When powered on, the VP6825 boots automatically and illuminates within about five seconds. For development purposes, can opt to use multi-port cable. Plug the terminal connector into the back of the VP6825, and supply 5V/2A power via multi-port cable with a PD adapter. Optionally also connect a standard Ethernet cable between the RJ45 ports on the multi-port cable and the network port of the host system.

6.1. V/P6825 Card Interfaces
VP6825 readers have the following card interface points, shown below.

6.2. LEDs and LCD Status Indicators
The VP6825 uses LEDs and the main LCD display to denote its status during transactions and in case of errors. Contactless LED lights appear on the digital display.

transaction
First left virtual LED is solid green| Contactless transaction started
All four virtual LEDs blink green| Contactless transaction complete
ICC slot green LED is on| ICC transaction started
ICC slot red LED is on| Device having error(s)
MSR LEDs on| MSR transaction started
Camera LEDs on| Camera is on and ready for capture

6.3. Device State and Ul

“Manufactory mode;” no security functions enabled.
Activated| No Beeper| “Activated”| Manufactory data and certificate loaded into device, but no working keys.
Common| No Beeper| “Need More Key”
“Self—test Fail”| Device activated but not ready for sensitive functions.
The reason should be due to missing working keys, device is suspended due to self-test fail or sensitive limitation, etc.
Ready| No Beeper| “Welcome”| Device ready for sensitive functions, like transaction, Get PIN ,GET account, etc.
Tamper| Beeper per 1 second| “Tampered”| Device was tampered by physical, temperature, or voltage attack. All sensitive information is erased or unrecoverable.
Device blocks all sensitive function. There is no way to recover except to return to manufacturer.

6.4. Tamper and Failed Self-Check Indicators
The VP6825 displays the following indicators when it has been tampered or has any of the other following internal issues, such as an expired certificate, missing key, or similar fault discovered during a self-check.
Note that the Tampered screen also displays configuration information used to diagnose the cause of the issue, similar to the image below on the right:

6.4.1. Other Status Messages
The VP6825’s LCD can display the following messages for both regular status and in the event of a failed self-check:

physical, temperature, or voltage attack. All sensitive information is erased or unrecoverable. The reader blocks all sensitive functions. There is no way to recover the reader except to return it to ID TECH.
Certification check fail| No sound| “Cert Fail”| Certificate tree self-check has failed (example of failure: expiration of certification).
Firmware integrity check fail| No sound| “MSRF aiI”| MSR failure, usually caused by the abnormal state of the MSR module.
No sound| “FW/BL Fail”| Firmware self-check has failed
Abnormal Key Status| No sound| “Keys Fail”| Encryption key self-check has failed.
No sound| “Need More
Key”
“Self —test Fail”| The reader is activated but not ready for sensitive functions. The reason is most likely due to missing working keys, the reader being suspended due to self-test failure, sensitive limitation, or similar causes.
Deactivated| Short
beep for 5 seconds| “Deactivated”| The reader is in “Manufactory mode;” no security functions are enabled.
Activated| No sound| “Activated”| Manufactory data and certificate are loaded into the reader, but no working keys.
Ready| No sound| “Welcome”| The reader is ready for sensitive functions like transactions, Get PIN ,GET account, and similar commands.

If your VP6825 is tampered, contact ID TECH support for assistance.

Installation

The sections below describe VP6825 installation.
7.1. Parts List for Development
Verify that you have the following hardware for the installation of the VP6825:

• USB Type C cable or multi-port cable
• 5V/2A DC Power supply or a PD Power supply when connected with the multi-port cable

7.2.VP6825 Mounting Guidelines and Installation
For VP6825, there are four #8-32 insert nuts on the bottom side of housing as the below picture shown. The pitch of nuts is the same as Vendi/VP6300/VP6800. Use a torque wrench to tighten the screws to 8kgf.
For safety reasons, make sure to mount the VP6825 at a height no greater than two meters from the floor.

Warning: The antenna’s RF field is sensitive to the proximity of metal. There are three options for mounting the VP6825 on a metal surface:

• Mount with the RF emitting surface of the antenna at least 1cm in front of any metal.
• Mount with the RF emitting surface of the antenna at least 1cm behind any metal. This will reduce the effective range of the antenna and is not recommended.
•  Mount flush with the metal, but allow a minimum of 1cm distance from the metal

7.3. Bluetooth Connection
When using Bluetooth communication with the host, follow these steps:

1. Search for Bluetooth name of VP6825 on the mobile host.
2. Select Pairing.
3. The VP6825 will display a window with a random passkey.
4. Enter the random passkey on your mobile to set up the link.

VP6825 Configuration Settings (TBC)

Setting up the VP6825 requires users to enter the main menu each time they enter a sub-menu, even if they do not save any setting changes.

Note that users can change many of the settings below via firmware commands. To use firmware commands to configure a VP6825 unit, refer to the NEO 2 Interface Developer’s Guide, available from your ID TECH representative.

Follow the steps below to access the main menu.

1. Power on the VP6825.
2. Perform a quick press in the top-right corner, then a long press in the top-left corner to enter the Settings menu.

8.1. Configuring Ethernet Settings
Follow the steps below to configure ethernet settings.

1. Enter the main menu and select Ethernet Settings.
2. Select Device IP or Remote IP as needed.

8.1.1. Setting the Device IP

1. To set the Device IP, enter IP address information in the field highlighted in blue.a. Select Next to move to the next field.
   b. Select Enter after completing the configuration to save.
   c. To clear a field, select Cancel.
   d. To exit the menu without making changes, select Cancel again.

2. The VP6825’s screen displays an IP is Set dialog on success.

8.1.2. Setting the Remote IP

1. To set the Remote IP, enter IP address information in the field highlighted in blue.a, Select Next to move to the next field.
   b. Select Enter after completing the configuration to save.
   c. To clear a field, select Cancel.
   d. To exit the menu without making changes, select Cancel again.

2. The VP6825’s screen displays an IP is Set dialog on success.

3. Next, on a Windows computer, open Network & Internet Settings by right-clicking the internet connection icon in the taskbar.

4. Click Change Adapter Options.

5. Right-click on your Network Connection and select Properties.

6. Select Use the following IP address, enter the required IP information, then click OK.

8.2. Configuring Wi-Fi Settings
Follow the steps below to configure Wi-Fi settings.

1. Enter the main menu and select Wi-Fi Settings.
2. Select Device IP, Remote IP, or SSID & Password as needed

8.2.,1. Setting the Device IP

1. To set the Device IP, enter IP address information in the field highlighted in blue.a. Select Next to move to the next field.
   b. Select Enter after completing the configuration to save.
   c. To clear a field, select Cancel.
   d. To exit the menu without making changes, select Cancel again.

2. The VP6825’s screen displays an IP is Set dialog on success.

8.2.2. Setting the Remote IP

1. To set the Remote IP, enter IP address information in the field highlighted in blue.a, Select Next to move to the next field.
   b. Select Enter after completing the configuration to save.
   c. To clear a field, select Cancel.
   d. To exit the menu without making changes, select Cancel again.

2. The VP6825’s screen displays an IP is Set dialog on success.

8.2.3. Setting the SSID and Password

1. To set the SSID and Password, enter the required information in the field highlighted in blue.a. Select Next to move to the next field.
   b. Select Enter after completing the configuration to save.
   c. To clear afield, select Cancel.
   d. To exit the menu without making changes, select Cancel again.

2.  The VP6825’s screen displays an Account is Set dialog on success.

8.3. Configuring BLE Settings
Follow the steps below to configure Bluetooth name settings.

1. Enter the main menu and select BLE Settings.

2. Select Name.

3. Enter the desired Bluetooth identifier name in the Name field.
   a. Select Enter after completing the configuration to save.
   b. To clear a field, select Cancel.
   ¢. To exit the menu without making changes, select Cancel again.

4. The VP6825’s screen displays a Name is Set dialog on success.

8.3.1. Selecting Wi-Fi or Bluetooth

Follow the steps below to choose either Wi-Fi or Bluetooth.

1. Enter the main menu and select Wi-Fi/Bluetooth.
2. Select Wi-Fi or Bluetooth to choose the desired communication format.
   a. Select Cancel to exit the menu without making any changes.

Security Guide

The VP6825 is an unattended device. Contact your ID TECH representative or send an e-mail to support@idtechproducts.com if you have any questions involving the product’s daily use. We recommend you conduct daily checks of the device as follows:

• Check the tamper evidence physical seals, to make sure they are intact.
• Power on the device, check the beeper, and the display message, making sure there is no tamper indication (see earlier chart for beeper interpretation). Also read the firmware version, making sure the firmware version is correct.
• Check the touchpad, to make sure there is no physical overlay on the touchpad.
• Check the appearance of device, to make sure there isn’t any hole on the device or suspicious object around the ICC card slot.
• Check the MSR (magnetic stripe) slot, to make sure there is no alteration of the device.

Decommissioning PCl-Certified Devices

All PCI devices require proper decommissioning prior to device disposal in order to ensure the protection of all sensitive financial card data. For instructions on decommissioning your device, see Decommissioning of PCl- Certified Devices on the ID TECH Knowledge Base.

Troubleshooting

Consult the ID TECH Knowledge Base for troubleshooting assistance.

24-Hour Device Reboot

Per PCl Requirements, this device reboots every 24 hours. Please contact your device integrator if you need to check the reboot time for your unit.

Firmware Reference

The VP6825 uses ID TECH’s NEO 2 firmware. For a comprehensive guide to the device’s firmware- level commands, ask your ID TECH representative for the NEO 2 Interface Developer’s Guide (or IDG). It is available at no charge to customers on request.

Software Development Support

To facilitate integration of the VP6825 into vending, POS, and other environments, ID TECH makes available a Universal SDK that enables the rapid development of software apps for the VP6825 using C# on Windows or C++ on Linux. To obtain the Universal SDK, go to the ID TECH Knowledge Base and choose the VP6825 from the Product page listings. Further information will be available there. The Universal SDK contains redistributable libraries, sample code, and other materials that will aid you in quickly creating the VP6825 applications, greatly reducing the time spent in configuring the device, parsing transaction data, etc.

Updating VP6825 Firmware (TBC)

The steps below describe the process for updating VP6825’s firmware (for both its K81 and RT1052 processors) via the Universal SDK Demo.

1. Connect the VP6825 to your PC via USB or serial port.
2. Download and install the latest USDK Demo app from the ID TECH Knowledge Base (if you cannot access the link, please contact support).
3. Open the USDK Demo app from the Windows Start menu.
4. Under Firmware, select Update Device Firmware, then click Execute Command.
5. In the Firmware Type dialog, enter 255 for K81 FW and click OK.
6. In the File Explorer window, navigate to the directory where you saved the K81 firmware update, select the FW file that starts with NEO_Ilvp6825… and click Open.
7. The VP6825 reboots and enters the bootloader, at which point the USDK Demo app begins updating the device’s K81 firmware.
8. When the K81 firmware update completes, the VP6825 reboots again and the USDK Dema app prints Firmware Update Successful in the Results panel.
9. Next, to update the RT1050 Firmware select Firmware, select Update Device Firmware, then click Execute Command again.
10. This time in the Firmware Type dialog, enter 16 for RT1050 FW and click OK.
11. In the File Explorer window, navigate to the directory where you saved the RT1050 firmware update, select the RT1050 FW file that starts with VP6825FW RT1050… and click Open.
12. The VP6825 reboots and enters the bootloader again to update the device’s RT1050 firmware.
13. When the RT1050 firmware update completes, the VP6825 reboots again and the USDK Demo app prints Firmware Update Successful in the Results panel.

 Appendix A: Supported Micro SD Cards

The VP6825 supports a limited number of Micro SD cards; the following cards have been tested and verified for the device:

• Kingston/SDCS/16GB
• Kingston/SDCS/32GB
• SanDisk/micro SDHC UHS-I card/16G
• SanDisk/micro SDHC UHS-I card/32G

ID TECH®
10721 Walker Street Cypress, CA 90630
714-761-6368
www.idtechproducts.com
support@idtechproducts.com

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