DELL Image Assist SupportAssist for Home PCs Instructions
- June 15, 2024
- Dell
Table of Contents
Image Assist Version 11.0.8 Release Notes
Instructions
Image Assist SupportAssist for Home PCs
Release summary
This release includes support for version 23H2 of Windows 11, updated support
information, and bug fixes.
Release version
11.0.8
Release date
November 2023
Priority and recommendations
Recommended: Dell recommends applying this update during your next scheduled
update cycle. The update contains feature enhancements or changes that help
keep your system software current and compatible with other system modules
(firmware, BIOS, drivers, and software).
Supported operating system and recommended framework
- Image Assist is supported on 64-bit Windows 10 and Windows 11 operating systems.
- Microsoft .NET Framework 4.7.2 or later must be installed on the system.
New and enhanced features
- Support for Windows 11, version 23H2.
- Updates to support information.
- Bug fixes.
Known issues
Applications pinned to Start and Taskbar may not be captured in the Dynamic
image
Description
While capturing a Dynamic image, if you have chosen to retain current user
settings, some applications pinned to Start and Taskbar may not be captured as
part of your image because of application variables.
Workaround
Test your image to ensure that the pinned applications are captured in your
image. For further assistance, contact the Dell OS Imaging Helpdesk. See Image
Assist support.
Tracking number 47
Version affected
10.0.0 and later
Issues fixed in the 11.0.8 release
N/A
Limitations
- Customized modifications to static IP address, DNS, or WINS information settings in your image are reset to default settings after the Sysprep process is complete.
- For an OEM image, the local administrator account is renamed to Administrator after Sysprep is complete. However, for a non-OEM image, Image Assist restores the name provided by the user.
- Image Assist Dynamic does not support the Windows Server and Embedded Windows 10 operating systems.
- The Image Assist Dynamic image may not be restored if the size of the drive in Hyper-V Manager is lesser than the size of attached external hard drive.
- If you are using the Windows 10 operating system, you can retain the user settings only if you are using a virtual machine as a build base.
- Due to limitations in Hyper-V Manager, creating a bootable USB drive in Hyper-V Manager is not supported. It is recommended that you use a physical system or VMware Workstation Pro to create a bootable USB drive for image creation.
Downloading and installing Image Assist
For more information about downloading and installing Image Assist, see the
Image Assist Dynamic for Multiple Platforms User’s Guide and Image Assist
Static for Single Platform User’s Guide available on the Image Assist
documentation page.
Image Assist support
For additional guidance on Image Assist, contact the Dell OS Imaging Helpdesk
by using the following details:
Table 1. Image Assist support
| Country or Region | Email support |
|---|---|
| Americas | US_OSImaging@dell.com |
| Europe, Middle East, and Africa |
EMEA_OSImaging@dell.com
Australia| ANZ_OSImaging@dell.com
South Asia| SA_OSImaging@dell.com
India| IN_OSImaging@dell.com
Table 1. Image Assist support (continued)
| Country or Region | Email support |
|---|---|
| China | CN_OSImaging@dell.com |
| Japan | JPN_OSImaging@dell.com |
| Latin America and Brazil |
Issues fixed in previous releases
This section lists the issues fixed in previous Image Assist releases:
Table 2. Issues fixed in previous releases
| Release version | Issues fixed |
|---|---|
| 11.0.0 | ● 178: When a VMware VMCI Bus Device Driver was automatically |
installed during a Windows update, the Check Image process failed at Driver
Check.
● 294: While capturing an image, the external USB hard drive was detected as a
data partition.
● 296: The Microsoft Windows operating system build version displayed on the
Image Assist Dynamic home page was not the same as the version displayed in
the Windows About your PC system settings.
11.0.2| ● 468: In certain Latitude models, incorrect driver packs were
detected and installed during image restore.
● 377: Restoring a static image failed when you upgraded the operating system
from Windows 10 to a newer version.
● 392: A recovery environment error was displayed when you tried to reset the
PC.
11.0.3, 11.0.4, 11.0.5, 11.0.6, 11.0.7| N/A
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better
use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss
of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
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