Huawei TE20 Videoconferencing Endpoint System Quick Start Guide

Huawei TE20 Videoconferencing Endpoint System

TE20 Videoconferencing Endpoint Quick Installation Guide

Copyright © Huawei Technologies Co., Ltd. 2019. All rights reserved.

Inside the Box

You can use the power adapter only with this TE20. The camera in this guide supports 12x optical zoom. The following images are for your reference only. Actual components may differ in appearance. If any components are damaged, missing, or wet, contact your supplier.

• TE20
• Power cable
• Power adapter
• HDMI cable (3 m/9.8 ft)
• Network cable (3 m/9.8 ft)
• Remote control and 2 x AAA batteries
• L-shaped bracket, base, and hook-and-loop fastener
• 1/4″-20 UNC screw and
• 4 x each other type of screw
• Qualification Card, Safety Precautions, and Warranty Card
• Quick Installation Guide

Front and Rear Panels

Front Panel

• Lens
  • TE20 (5X): 5x optical zoom.
  • TE20 (12X): 12x optical zoom.
• Button and status indicator
  • Button: Press it to power on or off the TE20. When the TE20 is working, you can press this button to enable the TE20 to sleep or wake it up.
  • Status indicator: shows whether the TE20 is running, sleeping, upgrading, or malfunctioning. The TE20 in a conference or being upgraded cannot be put into sleep.
• Built-in microphone: provides sound pickup for the local site.

Rare Panel

• USB port: connects to a USB device.
• LAN port: connects to an Ethernet cable.
• Power port: connects to a power supply.
• HDMI2 OUT port: delivers the presentation shared by the local or remote site as the second output when the dual-screen function is enabled.
• HDMI1 OUT port: connects to a device to deliver audio and video of the local site as the first output by default.
• VGA IN port: connects to a VGA input source.
• LINE OUT port: connects to a 3.5 mm audio output port.
• AI port: connects to a microphone array, for example, HUAWEI VPM220.
• Reset pinhole: restores TE20 to the original version. (push for 10s when TE20 is powering on). Factory settings (push for 10s when TE20 is running or push front panel button simultaneously for 3s when TE20 is powering on). Use the tip of a pen (or similar) to reset.
• HDMI IN port: supports input of HD audio and video. Use either HDMI IN or VGA IN at a time.

Remote Control

• Power: Switch on or off/wake/sleep/restart TE20 Leave conference
• Arrows: Navigate through menu items Pan/tilt camera
• OK: Choose menu items
• +: increase volume or zoom camera in
• -: decrease the volume or zoom the camera out
• Switch: Switch between screen layouts
• Return to the Home screen
• Mute/unmute microphone
• Delete/Back: Delete letters or numbers Return to the previous screen
• Keypad: Type in letters/numbers Access the Call screen
• Asterisk: Return camera to default position Bring up the Help window
• Refresh the projection code on the AirPresence screen
• Cycle input methods or display a pound sign (#) after a press-and-hold

TE20 Installation

You can connect the cables before or after installing the TE20.

• Mounted on a Tabletop
  Place the TE20 on a flat surface, for example, on a conference room table. If you have to place the TE20 on an inclined surface, make sure that the incline does not exceed 15 degrees so that the TE20 functions properly.

• Mounted on Top of a Display
  Use the L-shaped bracket and its accessories to secure the TE20 on top of the display.

  • Install the base.
  • Measure the display thickness.
  • Attach the bracket to the base.
  • Display thickness ≤ 97 mm 97 mm < Display thickness ≤ 170 mm (97 mm = 3.82 in. 170 mm = 6.69 in.)
  • Stick a hook-and-loop fastener onto the back of the display.
  • Secure the TE20 on top of the display.
  • Use a hook-and-loop fastener to secure the bracket.

Mounted on a Wall

Tools used for bracket mounting: hammer drill, hammer, rechargeable battery- powered electric screwdriver, and Phillips screwdriver

1. Position the bracket on the wall and mark holes for drilling. Insert expansion bolts into holes.
2. Secure the bracket with four washers.
3. Install the base.
4. Secure the base using M3 x 8 countersunk screws.
5. Secure the TE20 onto the base.
6. Connect and bind cables. The cable color may differ from the image.

Mounted on a Ceiling

For ceiling-mounted installation, prepare a bracket separately. The bracket must meet the following requirements:

When attaching the TE20 to your purchased bracket, use one of the 1/4″-20 UNC screws that come with the purchased bracket instead of the 1/4″-20 UNC screws that originally come with the TE20 because the length of the latter may not be compatible with the purchased bracket.

• Able to bear a weight of at least 10.5 kg (23.15 lb) and has a thickness between 2 mm (0.08 in.) and 3 mm (0.12 in.).
• Comes with a location pillar, which can be inserted into the location hole of the TE20. The distance between the screw hole on the bracket and the location pillar must be 14.5 mm (0.57 in.), which is also the distance between the two holes at the bottom of the TE20.
• Comes with a screw hole and one or more 1/4″-20 UNC screws.

The TE20’s base should be positioned downward at an angle of 0 to 30 degrees below the ceiling mount bracket.

Mounted on a Tripod

Purchase a tripod that can bear a weight of at least 10.5 kg (23.15 lb). The sizes and positions of its holes must be the same as those of the holes at the bottom of the TE20.

Connecting Cables

Powering On

When the TE20 is powering on or running, manually rotating the TE20 or stopping it from rotating may cause damage.

When all cables are connected correctly, connect the TE20 to a power supply using the power adapter. When the power adapter indicator turns on, the TE20 automatically powers on.

remote control

blinking once per second| responding to the press and holding of a

button on the remote control

blinking green (on for 1s, off for 2s)| on standby
steady red| faulty (hardware)
Steady orange| faulty (software)
blinking orange twice per second| overheating

lf the status indicator is abnormal, contact your supplier.

Configuration Wizard

Use the wizard to quickly set up your TE20. You can access the wizard by choosing System Settings > Configuration Wizard.

• Contact the administrator to confirm the network configuration mode and obtain the network settings.
• On the Registration screen, select a cloud platform or server (Huawei cloud, Videxio, StarLeaf, eSight, TMS/DM, or SMC) to complete the settings. If you want to manually complete the settings, contact the administrator.
• If you want a helpful guide of step-by-step instructions, see Endpoint Settings > Setting Parameters Using the Wizard in the TE20 Configuration Guide, or scan the QR code on the back cover to watch the configuration video tutorial.

For more help, search for TE20 + Version number (for example, TE20 V500R003C30) at http://www.huawei.com.

Contact Huawei technical support for further assistance.

AirPresence Installation

The AirPresence client can be installed on a PC or a mobile device.

• Install the AirPresence client on a PC as follows:

The default web account is admin and password is Change_Me.

• Install the AirPresence client on a mobile device as follows
  • Scan the QR code on the AirPresence screen of the remote control UI.

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• * For Android smartphone or tablet users, search for AirPresence in Huawei HiApp or Google Play. For iPhone or iPad users, search for AirPresence in App Store.

• To share a presentation from a mobile device, turn on the Wi-Fi hotspot of the TE20 (under System Settings > Network > Wi-Fi on the remote control UI) and connect the mobile device to the hotspot, or connect the mobile device and the TE20 to the same Wi-Fi network.

Scan the QR Codes

OPEN SOURCE SOFTWARE NOTICE

To view details, log in to the TE20 web interface and see the online help at > .

Huawei Technologies Co., Ltd.

• Huawei Industrial Base, Bantian, Longgang,
• Shenzhen 518129, People’s Republic of China
• http://www.huawei.com
• Date: 2019-10-15
• Part number: 31507747
• Issue: 16

Frequently Asked Questions

How do I power on/off the TE20 Videoconferencing Endpoint System?

You can press the button on the front panel to power it on or off. When it's working, you can press the same button to make it sleep or wake it up.

How can I access the Configuration Wizard for TE20 setup?

You can access the Configuration Wizard by choosing System Settings > Configuration Wizard. Contact the administrator for network configuration settings.

How can I install the AirPresence client for TE20?

You can install the AirPresence client on a PC or mobile device. For PC, use the default web account admin and password Change_Me. For mobile devices, you can scan the QR code on the remote control UI or search for the AirPresence app in the respective app stores.

What is the purpose of the AI port on the TE20 Videoconferencing Endpoint?

The AI port is used to connect to a microphone array, such as the HUAWEI VPM220. It is used for capturing audio input during video conferences, ensuring clear sound quality.

What is the function of the HDMI IN port on the TE20?

The HDMI IN port allows you to input high-definition audio and video from an external source into the TE20. You can use either the HDMI IN or VGA IN port at a time for input.

Can I install the TE20 Videoconferencing Endpoint on a tripod?

Yes, you can mount the TE20 on a tripod. However, the tripod must be capable of bearing a weight of at least 10.5 kg (23.15 lb), and its hole positions should match those at the bottom of the TE20.

What is the default username and password for the AirPresence client on the TE20?

The default web account for the AirPresence client on the TE20 is admin, and the default password is Change_Me.

How can I share a presentation from a mobile device using the AirPresence client?

To share a presentation from a mobile device, you can turn on the Wi-Fi hotspot of the TE20 under System Settings and then Network and then Wi-Fi on the remote control UI. Then, connect the mobile device to the hotspot or ensure both the mobile device and TE20 are connected to the same Wi-Fi network.

Where can I find more information about open-source software used in TE20?

You can log in to the TE20 web interface and access online help to view details about open-source software used in the system.

What should I do if any components inside the TE20 box are damaged, missing, or wet?

If you find that any components are damaged, missing, or wet, it is advisable to contact your supplier for assistance and replacement.

What are the available screen layout options during a video conference with TE20?

TE20 offers various screen layout options during a video conference, allowing you to customize the view. You can switch between these layouts using the remote control.

How do I adjust the camera angle and position during a video conference with TE20?

You can pan and tilt the camera using the arrow buttons on the remote control to adjust the camera angle and position during a video conference.

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