HELLER HWM8FL Washing Machine Owner’s Manual

HELLER HWM8FL Washing Machine

Product Information

Specifications

• Model: HWM8FL

Product Usage Instructions

• Safety Notices
  It is essential to read this manual carefully before installing and using the washing machine for the first time. Inappropriate use can lead to personal injury and damage to property. To avoid accidents and damage, please follow the safety notices and instructions provided in this manual.

• Parts and Features
  Before using the washing machine, familiarize yourself with its parts and features:

  • Connection cable
  • Back cover
  • Transit bolts
  • Inlet valve

• Before Use
  Before using the washing machine, it is recommended to unscrew the drain pump filter to let water run out when the machine is not used for a long time. This helps prevent any stagnant water from causing issues.

• Installation
  Proper installation of the washing machine is crucial for its performance and safety. Follow the steps below for installation:

• Backout Packing
  Remove all the packing materials, including the foam base, to prevent vibration and noise during operation. Ensure that all wrappage materials are disposed of safely and kept out of the reach of children.

• Accessories
  Make sure you have received all the necessary accessories listed below:

Removing Transit Bolts

• Before using the washing machine, it is crucial to remove all the transit bolts at the rear of the machine using the provided tools. Plug the holes with the transit bolt caps supplied. Failure to remove these bolts may result in strong vibrations, noise, or machine malfunctions.
• It is recommended to keep the transit bolts for future  transportation. Whenever the machine needs to be transported, the  transit bolts must be refitted.

Installation Place Requirement
The washing machine should be installed on a concrete floor, as it provides better stability and reduces vibrations during the spin cycle compared to wooden floorboards or carpeted surfaces. Ensure that the machine is level and securely positioned. Maintain a distance of more than 10 cm between the machine and the wall to avoid vibrations during spinning. Avoid installing the machine on soft floor coverings.
Level Adjustment
To ensure safe and proper operation, it is essential that the machine stands perfectly level on all four feet. Incorrect installation may increase electricity and water consumption and cause the machine to move about. Follow these steps to level the machine:

1. Using a spanner, turn the locknut in an anticlockwise direction.
2. Turn the locknuts together with the adjust feet to unscrew.
3. Use a spirit level to check if the machine is standing level.
4. Hold the adjust feet securely with a pipe wrench.
5. Turn the locknut again using the spanner until it sits firmly against the housing.

FAQ

1. Q: Can I replace the connection cable myself if it is damaged?
   A: No, if the connection cable is damaged or broken, it must only be replaced by an approved service technician to ensure user safety.

2. Q: What should I do if I experience strong vibrations or noise during operation?
   A: Strong vibrations or noise may occur if the transit bolts are not removed. Ensure that all transit bolts are removed before using the washing machine. If the issue persists, check if the machine is properly leveled and securely positioned on a suitable surface.

3. Q: Can I install the washing machine on a soft floor covering?
   A: No, to avoid vibrations during spinning, do not install the machine on soft floor coverings. It is recommended to install it on a concrete floor for better stability.

4. Q: What should I do if water drops appear on the packing plastic bag and door glass?
   A: Water drops may appear on the packing plastic bag and door glass due to testing with water at the factory. This is normal and does not indicate any issues with the machine.

Thank you for choosing our Washing Machine. It is essential to read this manual carefully before it is installed and used for the first time.

PREFACE

• This washing machine conforms to current safety requirements. Inappropriate use can, however, lead to personal injury and damage to property.
• To avoid the risk of accidents and damage to the washing machine, please read this manual carefully before using it for the first time. They contain important information on its installation, safety, use and maintenance.
• Keep this manual in a safe place for future reference.

Safety Notices

WARNING

• Read and understand thoroughly these safety instructions before use. The items indicated here are very important safety precautions, which must be followed. We cannot be held liable for damage caused by non-compliance with the warning and safety instructions or resulting from incorrect use or operation.
• Cleaning and user maintenance shall not be made by children without super-vision. Children of less than 3 years should be kept away unless continuously supervised. The new hose-sets supplied with the appliance are to be used and the old hose-sets should not be reused.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have  been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and under stand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
• This appliance is intended to be used in household and similar applications such as:
  • staff kitchen areas in shops, offices and other working environments;
  • farm houses;
  • by clients in hotels, motels and other residential type environments;
  • bed and breakfasts type environments;
  • areas for communal use in blocks of flats or in launderettes.

For washing machines having ventilation openings on the base, the washing machines cannot be washing on the carpet.

• Before setting the washing machine, check it for any externally visible damage. Do not install or use a damaged washing machine.
• Before connecting the washing machine, ensure that the connection data on the plate(voltage and current) match the electricity supply. if in any doubt, consult a qualified electrician.
• The electrical safety of this washing machine can only be guaranteed when continuity is complete between it and an effective earthing system which complies with current local and national safety regulations. It is most important that this basic safety requirement is present and regularly tested, and where there is any doubt the household wiring system should be inspected by a qualified electrician. The manufacturer cannot be held liable for the consequences of an inadequate earthing system.
• Do not connect the washing machine to the mains electricity supply by an extension lead. Extension leads do not guarantee the required safety of the appliance.
• Unauthorized repairs could result in unforeseen dangers for the user, for which manufacturer can not accept liability. Repairs should only be undertaken by an approved service technician. Ensure current is not supplied to the machine until after maintenance of repair work has been carried out.
• If the connection cable is damaged or broken, it must only be replaced by an approved service technician to protect the user from danger.
  Faulty components must only be replaced by genuine manufacturer original spare parts. Only when these parts are fitted the safety standards of the machine can be guaranteed.

NOTE

• THIS WASHING MACHINE MUST BE EARTHED.

Correct use

• To avoid the risk of personal injury or damage to the washing machine, do not install it in place where it is damp and where it suffers from rainfall.
• Do not install the washing machine in place where it suffers from the sun directly, in which plastic or components will be damaged. It will be shortened the life of your washing machine.
• Do not install the washing machine in place where temperatures below freezing may occur. Frozen hoses may burst or split. The reliability of the electronic control unit may be impaired at temperatures below freezing point.
• Do not shoot the washing machine with water when you clean it.
• Keep the washing machine away from fire or heat sources.
• Before using the washing machine for the first time, make sure that the transit bolts at the rear of the machine have been removed. During spinning, transit bolts which is still in  place may result in damage to both the machine and adjacent furniture or appliances.
• Turn off the tap if the machine is to be left for any length of time (e.g. holiday), especially if there is no floor drain (gully) in the immediate vicinity.
• Take care to ensure that foreign objects (e.g. nails, pins, coins, paper clips) do not find their way into the machine with the laundry. These may damage components of the machine (e.g. drum), which in turn can result in damage to the laundry.
• Do not wash water-repellent things(e.g. raincoats) with washing machine.
• Only remove laundry from the washing machine once the drum has stopped turning. Reaching into a moving drum is extremely dangerous and could result in injury.

Safety with children

• Keep children away from the washing machine at all times. To avoid the risk of injury do not allow children to play on or near it or to play with its controls. Supervise children whilst you are using it. Older children may only use the washing machine if its operation has been clearly explained to them and they are able to use it safely, recognizing the dangers of misuse.
• For machines with a ‘porthole’ door, remember that the porthole glass will be hot when washing at very high temperatures. Do not let children touch it.

Parts and Features

NOTE

• Unscrew the drain pump filter to let water run out when the machine is not used for a long time.

NOTE

• The drawing of machine in the manual is only used for instruction. It may be vary from the model you buy.

Installation

• Backout packing
  • Remove all the packing(including the foam base) or the vibration and noise may occur.
  • Dispose all the warpage safety and keep them out of the reach of children. Danger of suffocation!
  • It is normal that water drops appear on the packing plastic bag and the door glass. This is due to the testing with water of the machine in factory.
• Accessories
  • Make sure that you have received all of the items shown below.

Removing transit bolts

• Remove all the transit bolts at the rear of the machine with tools.

• Plug the holes with the transit bolts caps supplied.

• NOTE
  Strong vibration, noise or failures may occur if the transit bolts are not removed.

• Keep the transit bolts for future transportation. Whenever the machine is transported, the transit bolts must be refitted.

Installation place requirement

• A concrete floor is the most suitable installation surface for a washing machine, being far less prone to vibration during the spin cycle than wooden floorboards or carpeted surface.
• The machine must be level and securely positioned. The distance between the machine and wall must be more than 10 cm .
• To avoid vibrations during spinning. the machine should not be installed on soft floor coverings.

Level adjustment
The machine must stand perfectly level on all four feet to ensure safe and proper operation. Incorrect installation may increase electricity and water consumption and may cause the machine to move about. To do these when the machine is not level:

• Using the spanner turn locknut in a anticlockwise direction.
• Then turn locknuts together with adjust feet to unscrew.
• Use a spirit level to check the machine is standing level.
• Hold adjust feet securely with a pipe wrench.
• Turn locknut again using the spanner until it sits firmly up against the housing.

NOTE
Vibration and noise may occur if the locknuts do not sit firmly up against the houses.

Drain hose connection

1. Direct into a sink
   If the outlet spigot has not been used before, remove any blanking plug that may be in place. Push the drain hose onto the spigot and secure with a clip if required, ensure a loop is formed in the drain hose to prevent waste from the sink entering the washing machine.
   If required, the drain hose can be extended to a length of 4 m.

2. Connected securely to a standpipe
   Firstly form a hook in the end of the drain hose using the “U” piece supplied.
   Place the drain hose into your standpipe, which should have an internal diameter of approximately 30mm thus ensuring there is an air break between the drain hose and standpipe.
   When discharging into a standpipe ensure that the top for the standpipe is no more than 90cm and no less than 60cm above floor level.

Water inlet connection
Do not use previously employed hoses.
Installation should comply with local water authority and building regulations’ requirements.

1. Connect the inlet hose to the machine.
2. Connect the inlet hose to a tap with 3/4″ thread.

The functions of the control panel

1. Start/pause
   Press this button to start or pause a wash cycle. The door can not be opened when the machine starts.

2. Temp
   Press this button repeatedly to change the wash temperature. The detail is in the form on page 8

3. Speed
   Press this button repeatedly to change the spin speed. The detail is in Form on page 8. Q

4. Rinse+
   Press this button repeatedly to change the rinse times. The detail is in Form on page 8.

5. Delay
   Press this button repeatedly to set the delay time of the starting of a wash cycle from 1 hour to 24 hours.

6. Knob
   Turn this knob clockwise or anticlockwise to select the required wash program. Once the “Start/Pause” button is pressed and the machine is running, the program can not be changed. The details of programs are in Form on page 8. (Note: At the end of a wash cycle, the knob must be turned to the position“ ”)

NOTE
For your safety, please not turn the knob to the position “   ” and get clothes while the machine is running. Because the temperature of water may be high and it may scald you. The door lock will open automatically at the end of a wash cycle while the temperature of the drum is cool down.

• Child lock (“Rinse+ ” + “Speed”)
  The function of “Child lock” is to lock the control panel to prevent the misuse by children .

1. Press the “Rinse+” and “Speed” buttons at the same time for 3 seconds. When the icon “ ” is lighted up on the screen, the function works. This function can be selected during a washing cycle.
2. When this function works, all keys and knob are not available, except for the knob turn to the position “ ”.

• Mute ( “ Temp ” )
  • The function of “Mute” is to close all the prompt tone and alert sounds.
  • How to start this function: Press the “Temp” button for 3 seconds.
  • How to cancel this function: Press the “Temp” button for 3 seconds again.

Options and functions for programs

• The program Cotton with arrow & temp.60°C & spin speed 1200 is suitable for a normally soiled cotton load at rated capacity.

NOTE
Once you select the “Night Wash” program, the machine will not execute the last drain unless the “Start/Pause” button is pressed, and the screen show “Iron”.
(Note: the max running time of this function is 12 hours . If it exceeds 12 hours, the machine will drain and spin automatically).

Display icon explanation

How to use washer

Before washing clothes for the first time, you must run a complete cycle without clothes. To do these:

1. Connect the power and turn on the tap.
2. Turn the knob to position “Standard”.
3. Press “Start/Pause”.

There is some residual water in the machine because of the testing in factory. It can remove the residual water and other possible dirt in the tub.

Washing preparation

1. Connect the inlet hoses well and turn on the tap.
2. After making sure the power socket is grounded reliably, insert the power plug into the power socket.
3. Place the drain hose well.

Preparation of clothes

1. Sort the laundry by colour and by care label. Most garments have a textile care label in the collar or side seam.
2. Make sure all the pockets are empty, Foreign objects (e.g. nails, coins, paper clips, etc.) can cause damage to garments and components in the machine.
3. Close any zips, fasten hooks and eyes etc before washing.
4. Dark textiles often contain excess dye and should be washed separately several times before being included in a mixed load. Always wash whites and coloureds separately.
5. Badly soiled areas, stains etc. should be pre-treated with liquid detergent, stain removers etc.
6. Turn over the clothes which pill easily and is with woolen surface before putting them into the machine.

Put clothes into the washer
Unfold the laundry and load loosely in the drum. Mixing both large and small items gives better wash results and also helps distribute the load evenly during spinning. The most efficient use of energy and water is achieved when a full load is washed. However, do not overload as this causes creases and reduces cleaning efficiency.

NOTE
Make sure that no garments are caught between the door and the seal.

Using the detergent drawer

1. Open the drawer and add adequate detergent into main wash compartment marked “ Add the fabric softener into compartment marked “    ” or “
2. Do not exceed the maximum level mark.
3. Add the detergent into the pre-wash compartment marked “ ” or “ ” according to the programme you select.
4. Close the drawer.

The right amount to dispenser will depend on the following:

• The quantity of laundry
• The soiling level of the laundry
• Lightly soiled
  • No visible dirt or stains. Possibly slight body odor.
• Normally soiled
  • Visibly dirty and/or just a few slight stains.
• Heavily soiled
  • Visible dirt and stains and/or dried on soiling. The water hardness level.

NOTE
It is recommended to use low foaming powder for all washing temperature programs.

Washing steps

1. Turn on the water tap, and connect the power.
2. Open the door, and put the cloth into the drum one by one.
3. Close the door, and put suitable amount of detergent and fabric softener into the dispenser, then close the drawer.
4. Choose a programme you need by turning the knob .
5. Press the “Temp” button and select a washing temperature.
6. Press “ Start/Pause” button to start the washing machine.
7. When the cycle is finished, there is a warning tone sounds.

NOTE
When washing cycle is finished, the machine will change into standby mode. And the machine will be sleeping after 10 minutes without any control on the control panel.

Washing programme chart

NOTE
The machine is fitted with a balance control device, which ensures the machine is stable during the spin. To protect the machine, it will cut in if the laundry is not evenly distributed in the drum. The laundry is redistributed by reverse rotation of the drum. This may happen several times before the unbalance disappears and normal spinning can resume. If, after 15 minutes, the laundry is still not evenly distributed in the drum, the machine will not spin. In this case, redistributed the load manually and reselect the spin programme.

Door lock
When a washing cycle is finished, the door lock is unlocked automatically in two minutes then the laundry can be unloaded. The door lock will not unlocked if the following situations occur.

• When the temperature inside the drum is above 60°C.
• When the water level is too high.
• When the machine is spinning.

Important:

• Do not try to open the door when the washing cycle is not finished or power supply is cut off during the washing cycle, because the temperature may be high and you may be scalded.

Cleanness and Maintenance

• Disconnect the machine from the mains electricity supply and withdraw the plug from the socket before cleaning the machine.
• The washing machine must not be hosed down.

Cleaning the exterior

• Clean the exterior with a mild non-abrasive cleaning agent or soap and water using a well wrung-out cloth. Wipe dry with a soft cloth.
  Do not use solvents, abrasive cleaners, glass cleaners or all-purpose cleaning agents. These might damage plastic surfaces and other components because of the chemicals they contain.

The washing drum

• Clean the drum every 3 months by using the “Drum clean” programme.

Cleaning the drawer
Remove detergent residues regularly. Clear the drawer following these:

• Pull out the drawer until a resistance is felt. Press down the release catch and at the same time pull the drawer right out of the machine.
• Remove the siphon from compartment and clean it.
• Clean the dispenser using a brush and warm water.

Cleaning the drawer housing

• Use a bottle brush to remove detergent residues inside the drawer housing.

Cleaning the water inlet filter

• Use pointed nose pliers to withdraw the plastic filter. Clean, put back and secure. These filter should be checked every 6 months or so, or more often if there are frequent interruptions to the water supply.

NOTE

• Use pointed nose pliers to withdraw the plastic filter. Clean, put back and secure. These filter should be checked every 6 months or so, or more often if there are frequent interruptions to the water supply.

Cleaning the drain pump filter

1. Disconnect the machine from the mains electricity supply and open the lower cover with a screwdriver.
2. Place a container under the pump.  Unscrew and remove the filter.
3. Clean the filter carefully.

NOTE
The filter should be cleaned every 2 months or when there is fault that the “E03” is on the screen.

Important:

If the machine is exposed to temperatures below 0°C, certain precautions should be taken.

1. Turn off the water tap.
2. Unscrew the inlet hose.
3. Unhook the drain hose from the rear support and position the end of this hose and that of the inlet hose in a bowl. Run the spin programme.
4. Disconnect the appliance.
5. Screw the inlet hose and reposition the drain hose.
6. When you intend to start the machine up again, make sure that the room temperature is above 0°C.

Troubleshooting guide

Problem| Error Code| Possible Cause|
---|---|---|---
The machine fills overtime.| “E01” is on the screen.|

1. Water tap is not open.
2. Drain hose is put down.
3. Water inlet valve is damaged.

|

1. Open the water tap.
2. Hook up the hose.
3. Change the water inlet valve.

| |

1. The door is not locked well.
2.  Garments is caught between the door and seal.
3. Door lock is damaged.
4. The motor is damaged.

| Lock the door well.
There is a Door lock alarm.| “E02” is on the screen.|

1. Put the garment into the drum.
2. Change the door lock.

| | 4. Change the motor.
| |

1. The drain hose is squashed or kinked.
2. The drain pump filter is block.
3. The drainage system pipes are blocked.

| Check the drain hose.
The machine drains overtime.| “E03” is on the screen.|

1. Clean the filter.
2. Check the drainage system and clean it.

• Water overflows the machine.
• Water sensor works abnormal.

| “E04” is on the screen.|

1. The water inlet valve is damaged.
2. The connection between the water sensor and wire is not secure.
3. The water sensor is damaged.

|

1. Change the water inlet.
2. Check the connection and ensure it is secure.
3. Change the water sensor.

The motor does not work.| “E05” is on the screen.|

1. The connection between the motor and wire is not secure.
2. The motor is protected because of over-heat.
3. The motor is damaged.

|

1. Check the connection and ensure it is secure.
2. Check if the machine is overloaded. Switch off the machine, and retry when the motor becomes cool.
3. Change the motor.

There is a heating tube fault.| “E06” is on the screen.|

1. The connection between the heating tube and wire is not secure.
2. The heating tube is damaged.

|

1. Check the connection and ensure it is secure.
2. Change the heating tube.

There is a temperature sensor fault.|

“E07” is on the screen.

|

1. The connection between the temperature sensor and wire is not secure.
2. The temperature sensor is damaged.

|

1. Check the connection and ensure it is secure.
2. Change the temperature sensor.

Technical Parameters

Note:
Data can vary from the nominal values given depending on water pressure, water hardness, water inlet temperate, room temperature, type and volume of load, fluctuations in the electricity supply and any extra options seleceted.

Electric Diagram

Environmental Protection

• Correct Disposal of this product
  • This marking indicates that this product should not be disposed with other house hold wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote

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