OPPO Find X5 Pro 5G Smartphone User Guide

: June 14, 2024
: OPPO

Table of Contents

OPPO Find X5 Pro 5G Smartphone
OPPO Phone is Heating Up While in Use or Charging
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

OPPO Find X5 Pro 5G Smartphone

OPPO Phone is Heating Up While in Use or Charging

Several issues might lead to overheating of your OPPO smartphone. Among these are overusing or exposure to direct sunlight or high temperatures. If you want to know how to resolve this issue, continue reading the simple guide we created below.

Applicable to: All OPPO Smartphones.

Reasons your OPPO phone is heating up

The following might be the reason why your OPPO smartphone is getting hot:

Overusing the phone.
The phone display brightness is set too high.
Exposed to direct sunlight or a hot environment.
Running too many apps at the same time.
Playing games for a prolonged duration.
Overcharging the phone.
Poor charging cable or adapter.
Connected to Bluetooth devices for too long.

Tips and troubleshooting steps when OPPO phone heats up

If your OPPO smartphone often heats up perform the following steps:

Disable wireless connections
Turn off other wireless connections such as mobile data, Wi-Fi, Bluetooth, GPS, and other connections when not in use. Go to your phone’s Control Center by tapping and sliding down from the top of your phone’s screen > Disable [Wi- Fi], [Bluetooth], and [Location]. Another method to disable the following is through Settings:

Disable Wi-Fi: Go to [Settings] > [Wi-Fi] > Disable your Bluetooth by toggling the enable/ disable button.
Disable Bluetooth: Go to [Settings] > [Bluetooth] > Disable your Bluetooth by toggling the enable/ disable button.
Disable GPS/ Location: Go to [Settings] > [Location] > Disable the feature by toggling the enable/ disable button.
- Alternatively, you can turn off these features on your OPPO phone’s Control Center. Swipe down from the top of your phone screen to access the Control Center.

Dim your phone screen

Lower your screen brightness and turn off Auto-Brightness in [Settings] > [Display & Brightness].
You can also control your screen brightness through your OPPO smartphone’s Control Center: Go to [Control Center] by tapping and sliding down from the top of your phone’s screen > Adjust the brightness based on your preference.

Note: Refer to this link to further manage your OPPO phone screen’s display settings.

Place your phone in a cool area
Put your device in a cool, moisture-free, and well-ventilated area, with an environment that’s less than 32°C (90° F).

Clear background apps
Clear or stop all the background apps running that are not in use: Tap the Multi-task or Recent task key located on the bottom left corner of your screen beside the home button > Tap [Close] / [Clean all]. To know more about the applications on your OPPO phone’s home screen, including how to close/ clear it, go to this link.

Update your apps
Keep the applications on the phone up-to-date.

Don’t use the phone while downloading
If big files are being downloaded, pause the download for a while until the phone cools down. Additionally, if you are making/ receiving calls, please ensure to check whether the network connection has sufficient signal as a weak network will cause an increase in battery consumption and will cause your phone to heat up.

Do not overcharge
Unplug the charger when the battery is fully charged, and avoid charging overnight.

Check the charging cable for any damage
Try swapping the cable to identify if the issue is with the cable. Always use the original charger that came along with the original box.

Restart the phone
Press and hold the Power button and Volume Up button for more than 10 seconds.

Update your phone’s software
Make sure the phone’s software is up to date. Go to [Settings] > [Software Update] / [System update] / [About device]. If you want to know if your OPPO phone is ready for a software update, go to this link. Note: After the upgrade is completed, a series of optimizations will run in the background, which may cause the phone to heat up and experience lags. For example, some apps need to be re-adapted and optimized in the background, and files on the phone will be re-scanned to avoid potential safety hazards. Please be reassured that the phone will return to normal after some time.

Reset to factory settings
If the issue persists, back up and transfer your data, then perform factory data reset: Back up and transfer the data on your phone first, then go to [Settings] > [Additional settings] > [Back up and reset] > [Factory data reset], then your phone will go back to its initial state and settings. To know more about how you could factory reset an OPPO phone, including its complete guide, go to this link. Note: Do not root the phone yourself. Rooting may cause phone system damage, and you will void the warranty of your phone. If the abovementioned steps did not fix your concern, prepare your warranty card and contact your nearest OPPO Customer Service, you can also contact OPPO Support so we can help and assist you further with your concern.

OPPO Phone Not Detecting SIM Card
Do you keep getting a message on your OPPO phone that says “No SIM Card inserted,” “Invalid SIM,” or “SIM Card cannot be detected”? Some of the possible causes why your SIM card cannot be detected or read are the SIM maybe not be inserted correctly, the SIM card slot is not working or broken, the SIM card is disabled, or the phone software is corrupted. Check the troubleshooting steps below that you can follow to fix if your Android phone is not detecting your SIM card.

Applicable to: All OPPO Smartphones. Check your ColoOS versions in [Settings] > [About Phone] / [About Device].

SIM card not detecting
Below are the troubleshooting steps you can follow if you’re having trouble with the SIM card not detecting on your OPPO phone.

Restart your phone
Press and hold the Power and Volume Up button for at least 10 seconds or until you see the OPPO logo.

Check the SIM card

Turn off your phone by pressing the Power button and sliding or tapping [Power off] and take out the SIM tray using the ejector tool that comes with your OPPO phone. Check that the SIM card is properly inserted or look for signs of damage.
Disable and enable SIM card. Go to [Settings] > [Dual SIM & Mobile Network] / [Dual SIM & Cellular] / [SIM & Mobile Network] / [SIM Card & Mobile Data] / [Mobile Network], tap the SIM and toggle on [Enable].
Try another SIM card (if you have one) on your Android phone. This should tell you whether the error is with the SIM card or the phone and SIM slot. If the SIM is not detectable on another phone, refer to your network provider. If the SIM is detected on another phone, continue the following troubleshooting steps or send your OPPO phone to the nearest service center for inspection.

Clean the SIM slot
If there is dust or dirt in the SIM slot, gently wipe the contacts or use compressed air to remove them.

Turn on the Airplane Mode
There are two ways how you can turn on the Airplane mode.

Control Center: Swipe down from the top of the screen to open the Control Center and tap [Airplane Mode]. If you can’t see the Airplane mode icon on your control center, see How to Rearrange Control Center Icons.
Settings: Go to [Settings] and toggle [Airplane Mode] to enable. Wait for at least 30 seconds and tap [Airplane Mode] again to turn it off and let your phone receive network signals.

Clear phone caches and plug-ins
Clean your phone storage in Phone Manager or Security Center and see if the issue is solved. Go to tap [Phone Manager] > [Clean Storage] > *[Clear All] / [Clean Up] / [End All].

Depending on the ColorOS version, some will show [Clear All] / [Clean Up] / [End All] on the Setting path but is the same function.

Factory data reset the phone
If all the above steps have not fixed the problem, reset your OPPO phone to factory settings. Back up and transfer the data on your phone first, then reset your OPPO phone to its initial state and settings.

For ColorOS 12 and above: Go to [Settings] > [System settings] > [Back up and reset] > [Reset phone] and tap [Erase all data] and choose an option to erase all data.
For ColorOS 11 : Go to [Settings] > [Additional settings] > [Back up and Reset] > [Erase all data (factory reset)] and choose an option available for factory reset.
For ColorOS 6.0 to 7.2: Go to [Settings] > [Additional settings] > [Back up and Reset] > [Reset to Factory Settings] / [Erase all data (factory reset)] and choose an option available for factory reset.
For ColorOS 3.0 to 5.2: Go to [Settings] > [Additional settings] > [Back up and reset] > [Factory data reset] and choose an option available for factory reset.

Contact your operator

Verify that your account is active, in good standing, and has no limits.
Make sure that the operator’s network and communications services are not in a busy state and have no temporary network failures and outages in your area.

If the above steps did not resolve the issue prepare your warranty card and contact your nearest OPPO Customer Service, you can also contact OPPO Support so we can help and assist you further with your concern. Depending on your region, you may check if you need to book an appointment before visiting your local Service Center.

OPPO Battery Life: Tips on How to Make It Last All Day
At OPPO, we strive to provide our customers with long-performance phones that have great battery life. However, the phone over time will need the user’s cooperation to battery use and battery optimization in order to save battery Power and ultimately extend battery life. We know this may not be easy, but with tips on how to save battery life and how to make the battery last longer, you can continue to enjoy your phone for a longer period of time. This is a handy tip for all OPPO models, especially the older models like OPPO A73 and OPPO A57. Read on!

Applicable to: All OPPO Smartphones.

OPPO Battery Life
Additional information: OPPO only uses a Lithium-ion battery. This is lightweight with high energy density power sources. It also has good plasticity and it is the safest and the best kind.

Battery life vs battery lifespan

Battery life. The amount of time your device runs before it needs to be recharged.
Battery lifespan. The amount of time your battery lasts until it needs to be replaced.

How to increase mobile battery life

Use OPPO original accessories. Lithium-ion is a smart battery that only fully charges or reaches its maximum lifespan if the original power adapter and USB Cable are used.
Use at a suitable temperature. OPPO smartphone battery is designed to have a good performance in a wide range of ambient temperatures, with 16° C to 25° C (61° F to 77° F) as the ideal comfort zone. Avoid exposing your device to ambient temperatures higher than 35° C (95° F) which may lead to battery degradation, whereas at lower temperatures the internal resistance of the battery may increase, resulting in slower charging and thus longer charging times. When using your device in a very cold environment, you may notice a decrease in battery life, but this condition is temporary. Once the battery’s temperature returns to its normal operating range, its performance will return to normal as well.

Note: To avoid battery damage, OPPO smartphone will automatically stop charging or using at extreme ambient temperatures, and alerts you with “Temperature is too low/high, the battery cannot be charged”, “Temperature is too low/high, the battery cannot be fully charged”.

Make sure to charge the phone when the battery level goes down to 10%. If the phone’s battery is fully discharged, the battery could fall into a deep discharge state, which will cause it to be slightly damaged.
Make sure the battery is half-charged when you store the phone for a long term. If you want to store your device for a long term, two key factors that will affect the overall health of your battery is 1) the environmental temperature and 2) the percentage of charge on the battery when it is powered down for storage. Therefore, we recommend the following:
- Do not fully charge or fully discharge your device’s battery – charge it to around 50%.
- If you store a device when its battery is fully discharged, the battery could fall into a deep discharge state, which renders it incapable of holding a charge.
- If you store it fully charged for an extended period of time, the battery may lose some capacity, leading to shorter battery life.
- Power down the device to avoid additional battery use.
- Place your device in a cool, moisture-free environment that’s less than 32° C(90° F). If you plan to store your device for longer than six months, charge it to 50% every month.

Tips to extend mobile battery life

There are 10 simple ways you can preserve your phone battery life.

Update to the latest system version. Go to [Settings] > [System Updates] or [Software Updates] to check and update your phone’s software to the latest version.
Dim the screen or turn off Auto-Brightness. Go to [Settings] > [Display & Brightness] > toggle to turn off [Auto-Brightness] to extend battery life.
When you use your device to access data, a Wi-Fi connection uses less power than a cellular network – so keep Wi-Fi on at all times. You can go to [Settings] > [Wi-Fi].
- Swipe up to open Control Center, tap the Wi-Fi icon, and log in to a Wi-Fi network.
- Go to [Settings] > [Wi-Fi] to access a Wi-Fi network
Turn off GPS, Bluetooth, and Wi-Fi when not in use.
Go to [Settings] > [Accounts and Sync] / [Users & Accounts] and turn off [Auto-Sync Data] / [Automatically synchronize personal account data] / [Automatically sync app data]. This will stop apps to synchronize with Google servers or other servers automatically.
Close background apps. Tap the Multi-task or Recent Task key and tap the Close icon or [Clear] to close all background apps.
Turn on Power Saving Mode. Your phone lets you know when your battery level goes down to 20%, and again at 10%, and lets you turn on Power Saving Mode with one tap. Or you can enable it by going to [Settings] > [Battery] > [Power Saving Mode] / [Power Saving] / [Low Power Mode].
Note: Power Saving mode reduces screen brightness, shortens auto screen- off time, disables background sync. You can still use key functions like making and receiving phone calls, emails, and messages. When the battery is charged to 60% or is fully charged, Power Saving Mode automatically switches off.
View battery usage information for each app. Go to [Settings] > [Battery] > [Power Usage] /[POWER CONSUMPTION DETAILS] / [Phone battery usage], select an app and you can find the power consumption. To improve battery life, you can close apps from running in the background.
Turn on Airplane Mode. When there is no cell coverage or low signal, this indicates that you are in a poor cell coverage area and your device is searching for a better signal, which will affect your battery life. You can optimize your battery life by turning on Airplane Mode. 2 ways to turn on Airplane Mode are:
- Open Control Center, then tap or,
- Go to [Settings] > [Airplane Mode] and toggle the slider to green.
  Note: While in Airplane Mode, your phone cannot send or receive phone calls or messages, but you can still use Bluetooth and Wi-Fi.
Plug in and power on your computer to charge your device. Make sure your computer is plugged in and the power is on when you’re using it to charge your phone via USB. If your device is connected to a computer that’s turned off or is in sleep or standby mode, your phone’s battery may drain.

Cast OPPO Phone Screen to Android Auto/Smart Link Car Display
Bought a new car with the Android Auto or Smart Link feature? With your OPPO phone, you can now connect your phone with your car and use functions such as GPS, call, music, and much more! Synchronizing your car and phone means convenience is at your fingertips! So, what are you waiting for? Keep reading below to learn how to use Android Auto or Smart Link!

Applicable to: Android 5.0 and above. Check your Android version in [Settings] > [About phone].

Using Android Auto
Android Auto connects your phone to your car display and requires a data plan on the phone for the feature to work.

Follow the steps below to connect your smartphone to your car’s display through Android Auto.

Check your car’s compatibility with Android Auto. Make sure your car or stereo is compatible with Android Auto.
Check your phone’s Android version in [Settings] > [About phone]. Android Auto is supported on OPPO phones running Android 5.0 and uses a mobile data plan. If you have Android 9 or below, get the Android Auto app from Google Play Store. With Android 10, Android Auto is built in—so you don’t need the app to get started.
Turn on your car and unlock your phone’s screen.
Open the [Android Auto] application.
Connect your phone to your car display with a USB cable and tap [Accept] to agree to the terms, if prompted.
Turn on [Bluetooth] for apps that require audio, like phone calls or media streaming. Otherwise, it is not required to turn on Bluetooth for Android Auto as there is nowhere near enough bandwidth in Bluetooth to run Android Auto.
After set-up, depending on your car, either the phone will automatically connect, or the Android Auto app icon will appear on your car display. Select [Android Auto] on your dashboard display to start using it.

Note

You need a network or Internet connection for this to work. Additionally, some features and devices may not be available in all countries. Subject to availability. And some features and availability vary by OEM and/or device manufacturer.
Based on the Android Auto website, Android Auto is available for newly purchased vehicles and may be offered as a standard or optional feature. Availability is subject to change and may vary based on geography and trim level. Software updates to include.
Android Auto may be available for some models listed. Please check with your car dealer for details.
This is a third-party application and not affiliated with OPPO as this is developed and managed by third-party developers.

Android Auto is not working
If you encounter any issue or error when connecting the phone to a car, try these troubleshooting steps:

Check the compatibility of your phone with the Android Auto app.
Make sure the phone is running Android 5.0 or newer.
Make sure the car or car stereo supports Android Auto.
Make sure the Android Auto application is up to date.
Use a different, original USB cable.
Restart the car/car stereo and reconnect.
Restart your OPPO phone and try to reconnect again. Press and hold the Power button for at least 8 seconds until you see the restart/ reboot option and swipe up.

Using Smart Link
Smart Link mirrors the screen of your Android smartphone on the vehicle’s display and does not require an Internet connection. A total of 15 applications can be added to the Smart Link control menu, but only Map, Phone, and Music apps function during driving.

Follow the steps below to connect your smartphone to your car’s display through Smart Link.

Turn on [Bluetooth] on your phone, search, and connect with the Car Multimedia System to enable audio. After pairing, allow phone audio and media audio access.
- Go to [Settings] > toggle to turn on/off the [Bluetooth].
On your OPPO phone, enable [USB debugging].
- To see the USB debugging option, you will need to enter Developer Mode. Go to [Settings] > [About phone] > [Version] > Tap 7 times, then you will get a message that you are a Developer.
- In some OPPO devices: Go to [Settings] > [About phone] > [Version] > [Build number] and tap 7 times.
- To allow USB debugging, go to [Settings] > [Additional Settings] > [Developer Options] > Toggle [Developer Options] to enable > Toggle [USB Debugging] > tap [OK] to enable.
Connect your phone to your car display with the original USB cable.
Tap [Smart Link]. A ‘Connect to phone’ screen will appear. Tap [Detect Phone] to connect your phone.
On your phone, tap [Transfer Files] when prompted. Keep your phone connected and the screen unlocked. Please allow “install” if prompted on the phone.
The Drive Mode app will be downloaded and installed on your phone. Once the download is complete, the device will be mirrored on the car display. You can add the apps to be displayed to your car display.

Note

A mobile network and Internet connection are not a requirement for Smart Link to work since it’s using Bluetooth. But the Internet is needed for certain apps to work.
This feature may NOT be available in some regions and NOT all cars support the Smart Link feature.
Smart Link does not support iOS devices.
Use only original USB cables.
Performance may vary according to device specifications.
The Smart Link feature comes with a safety mechanism where the car display is disabled and shows a warning message or blank screen while the car is in motion. Only Map, Phone, and Music apps function while driving. Other applications can only be used while the car is in parking mode, and not in driving mode.

Smart Link is not working

OPPO-Find-X5-Pro-5G-Smartphone-FIG-14

If you encounter any issue or error when connecting the phone to a car, try these troubleshooting steps:

Check the compatibility of your phone with Smart Link.
Make sure the phone is running Android 4.0 or newer.
Make sure the car or car stereo supports Smart Link.
Use a different, original USB cable.
Make sure USB debugging is enabled.
Restart the car/car stereo and reconnect.
Restart your OPPO phone and try to reconnect again. Press and hold the Power and Volume up buttons for at least 8 seconds or until you see the OPPO logo.

If you still are not able to connect your smartphone with Android Auto or Smart Link, try to connect it with a second supported car or car stereo to determine if the issue is with the phone or with the stereo. If the connection problem is coming from the car and not the phone, take the car to the car dealer to update the software.

For more details about Android Auto: https://www.android.com/auto/faq/