uni XPS USB to HDMI Adapter User Guide

Frequently Asked Questions

Q: How can I know the compatibility of my device?

A: 1. Please check our compatibility list in product description page. 2. If you cannot find your device in the list, make sure that the USB-C port of your device supports Dp Alt Mode. For PC, the USB-C port has to be thunderbolt 3/4 or at least USB 3.1 Gen 2 with DP Alt Mode. 3. Please contact us if your problem still remains unsolved.

Q: How to fix the flickering screen?

A: 1. Try it on other USB C ports or reconnect everything on your device. 2. Restart your device. 3. Make sure the cable is not connected through the hub and connection points are clean. If not, please wipe them gently with cotton swabs or soft cloths and link them to your device directly. 4. If the problem remain unsolved, please contact us.

Q: Can I use three ports at the same time?

A: Yes, you can output video data through the HDMI port during the charging process through the PD port. At the same time, it supports the use of USB 3.0 device adapters.

Q: The product is getting hot, is it normal?

A: It is normal to get hot when the device is transmitting data. Please do not worry since the device is made of heat-resistance material.

Q: Why the charging rate of the PD port cannot reach 100W?

A: 1. Please make sure whether your charger reaches the rated power of 100W. 2. There will be a loss in the process of data transmission, and the general power loss is 5W, which is a normal power consumption. 3. Please try to plug and unplug the USB C port again.

Q: Can video transmission be bi-directional transmission? Does the product require a driver?

Compatible List (incomplete list)

Laptop & Tablets

• Apple: MacBook Pro (After 2016); MacBook Air (After 2018); MacBook (After 2015); Mac Mini (After 2018); iPad Pro (2020/2018); iMac (2017 and newer); iMac Pro;iPad Air 2020 iPad Pro (2020/2018);iMac (2017 and newer); iMac Pro;iPad Air 2020
• Microsoft: Surface Laptop 4/3; Surface Go / Go 2; Surface Pro 7; Surface Book 3/2
• Dell: Dell Latitude 7373/5570/5490/5400 (2019); XPS 13/15; Precision 15
• Lenovo: ThinkPad X1 / T 490; ThinkPad 13 ; Yoga C940 / C740 /; Yoga 910; Yoga 720 (13IKB); Yoga 900 13 (80MK); Ideapad S940 / S740
• Samsung: Galaxy Tab Pro S / Tab S6 / S5e / Tab S4 / Galaxybookpro360
• HP: ENVY 13/17 / X360, EliteBook x360 / 1030/1040 / Elite Dragonfly, Spectre X360 15/13; Folio 13, Pavilion X360 15, Chromebook X360
• Google: Chromebook Pixel (2015) / Pixelbook / Pixel Slate
• Huawei: Matebook X / X Pro / E / Pro, MateBook 13/14
• Razer: BladeStealth

Smartphones

• Samsung: S21/S20/ S20+/ S20 Ultra/ S10e/ S10/ S10+/ S9/ S9+ / S8/ S8+; Note 20/10/10+/9/8
• Huawei: P40 / P40 Pro / Mate 40 / Mate 40 Pro / P30 / P30 Pro / Mate 30 / Mate 30 Pro / P20 / P20 Pro / Mate 20 / Mate 20 Pro / Mate 20 X / Mate 10 / Mate 10 Pro
• HTC: 10 / U11 / U11 + / U12 + / U19e
• OnePlus: 8 / 8Pro / 7 / 7 Pro
• Lumia: 950/950 XL
• LG: G5/G6, LG V20
• OPPO: R17 Pro
• Razer: Razer Phone / Razer Phone 2

Non-Compatible List (incomplete list)

x   MacBook Air 7.2
x   Lenovo: IIdeapad 320 / Ideapad S340 / Ideapad D330 /
x   Ideapad due, Yoga 530
x   Asus: ZenBook 13 /14

x Apple: All Lightning iPad
x   Samsung: Tab S6 Lite, Galaxy Tab 3 / Tab S3, Galaxy Tab A7 Lite,
x   Tab A / Tab A 10.1 (T510)/ Tab A 10.5 (2018)
x   Lenovo: Tab M10 / M10 Plus / Tab 4 Plus / Tab P10, Yoga Tab 3 Plus
x   Huawei: MediaPad T5 / M5 / M5 Lite / M3 / dtab d-01K / dtab d-02H

Mobile phone (Popular model)

x Sony: Xperia XZ-Serie, Compact Serie, Xperia 5 / 8 / 10 / 10 plus / 10 II, Xperia Ace / A / XA1 / XA2
x Samsung Galaxy A-Serie: A20 / A30 / A32 / A40 / A50 / A51 / A70 / A80 usw
x Samsung: Galaxy S6 / S7 / Note 8, Galaxy Feel2 / J7 / J7 star / J6, Galaxy M20 / M30s, Galaxy XCover 4s
x HUAWEI: P9 / P10 / P10 Lite / P20 Lite / P30 Lite / P Smart Z / P30 Pro, Partner 9 / Partner 20 Lite, Mediapad T5 / M5 / M5 Lite, NOVA-Serie, Honor 10 / 10 Lite / 9 / 9X / Magic 2, Ehre 9
x Xiaomi: Mi 8 / Mi 9 / Mi 9T / Mi A3 / Mi Max 3 / Mi Note 10 Pro, Pocophone F1
x Redmi: Note 7 / Note 8 Pro / Note 9s

x Nintendo Switch, Go Pro, Amazon Fire Tablet
x Oneplus: 2 / 3T / 5 / 5T/ 6 / 6T
x LG: Stylo / L-01L docomo / V30+ L-01K
x Google: Pixel 2 / 3 / 3XL / 4a-5G / 5
x Realme 5 Pro, Motorola G
x All Aquos phones (except R5G)

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