Novilla NV0T801-4-K Mattress Topper Instruction Manual
- June 14, 2024
- Novilla
Table of Contents
Novilla NV0T801-4-K Mattress Topper
Product Information
The Novilla Mattress & Topper is designed to provide a comfortable sleep experience for all body types, sleeping positions, genders, and seasons. It is made with care and quality components to ensure durability and performance. The mattress features a quality pocket spring system for proper body support, minimum motion transfer, and long-lasting durability. The materials used in the Novilla are certified by OEKO-TEX and CertiPUR-US, ensuring they are free of harmful chemicals. The Novilla is designed to solve common sleep problems such as tossing and turning, fatigue, muscle relaxation, soreness relief, and prolonged sleep with cool foam.
Product Usage Instructions
Setting-Up Your Novilla
- Unbox: Lay the box on its side and unbox it.
- Position: Put your rolled-up Novilla in the right place and remove the outer plastic film.
- Unwrap: Once your Novilla is unfurled, tear open the inner plastic wrap with the Novilla’s opener.
- Expand: Allow your Novilla to inflate fully.
Care & Clean Instructions
- Do not iron.
- Use a gentle cycle for cleaning.
- Do not tumble dry.
- Do not dry clean.
- Do not bleach.
- Avoid sitting on the edge of the hybrid mattress in the same spot all the time.
- Avoid bending or jumping on your mattress.
- Rotate your mattress regularly. For the first 3 months, rotate your mattress from head to toe every 2 weeks. After that, turn it just every 3 months.
Cleaning Spills and Stains
If you spill liquid on your mattress/topper:
- For water, quickly soak up all liquid with dry towels or tissue papers. Then let your mattress/topper dry completely, preferably under direct sunshine.
- If the liquid gives strong smells or colors, sprinkle baking soda directly on the wet area. If the stain has dried, spray some water on the stain first, then sprinkle the baking soda over the top, and rub the mixture into the mattress/topper. Let it dry completely, and then vacuum up the baking soda.
To remove mildew stains:
- Mix an equal amount of rubbing alcohol and warm water in a container.
- Dip a clean cloth into the mixture, wring it out, and rub the stain in a circular motion.
- Rinse the area with a cloth wrung out in warm water. Ensure the fabric is not too wet to prevent mold growth.
- Place the mattress/topper out in the sun to dry out and prevent more mold from growing.
Frequently Asked Questions
How long may it take for a mattress/topper to expand fully?
Generally, the Novilla mattress needs 72 hours to expand fully, while the topper needs 48 hours to expand fully. In some cases, it might take longer to completely expand in situations like low room temperature or if the mattress/topper has been wrapped and rolled inside the shipping box for an extended period.
What if my mattress/topper does not expand to its full size?
If your mattress/topper does not fully expand after the recommended time, please contact our customer service for assistance.
Nights Trial
We offer a 100-night trial for the Novilla Mattress & Topper. If you are not satisfied with your purchase, you can return it within 100 nights for a full refund or exchange. Please refer to our return policy for more information.
Setting-Up Your Novilla
-
Unbox
Lay the box on its side and unbox it. -
Position
Put your rolled-up Novilla in the right place, and remove the outer plastic film. -
Unwrap
Once your Novilla is unfurled, tear open the inner plastic wrap with the Novilla’s opener. -
Expand
Allow your Novilla to inflate fully.
Fits All Sleepers
Novilla is designed for all body types, sleeping positions, genders, and seasons.
Novilla – Your Best Choice
Every Novilla is made with care and quality components. We always offer you
valuable products at the best price
- OEKO-TEX Textiles and Fabrics are certified free of harmful chemicals
- CertiPUR-US Certified Foam for durability, performance, and content
- Quality Pocket Spring System for proper body support, minimum motion transfer, and durability
Solves 5 Key Sleep Problems
We feature state-of-the-art materials in each of our Novilla to improve your sleep quality. We help you & your family get an all-around better, deeper night’s sleep.
Care & Clean Instructions
- Avoid sitting on the edge of the hybrid mattress in the same spot all the time.
- Avoid bending or jumping on your mattress.
- Rotate your mattress regularly. For the first 3 months, rotate your mattress from head to toe every 2 weeks. After that, turn it just every 3 months.
- For more information about the care & clean instructions, please get in touch with customer service.
What if I spilled some liquid on my mattress/topper?
For water, please quickly soak up all liquid with dry towels or tissue papers,
then let your mattress/topper dry completely, better under direct sunshine.
If the liquid gives strong smells or colors, sprinkle baking soda directly on
the wet area; if the stain has dried, spray some water on the stain first,
then sprinkle the baking soda over the top, and thirdly rub the mixture into
the mattress/topper. By whatever means, let your mattress/topper dry
completely, and then vacuum up the baking soda.
How to get mildew stains off my mattress/topper?
- 1. Mix an equal amount of rubbing alcohol and warm water in a container.
- Dip a clean cloth into the mixture, wring it out, and rub the stain in a circular motion.
- Then rinse this area with a cloth wrung out in warm water. Make sure the fabric is not too wet, or it may encourage mold growth.
- Place the mattress/topper out in the sun to dry out and prevent more mold from growing.
Frequently Asked Questions
How long may it take for a mattress/topper to expand fully?
Generally, the Novilla mattress needs 72 hours to expand fully; the topper
needs 48 hours to expand fully. Sometimes it might take longer to completely
expand in situations like low room temperature or if the mattress/topper has
been wrapped and rolled inside the shipping box for an extended period.
What if my mattress/topper does not expand to its full size?
- Please make sure the mattress/topper has been put on a flat platform to inflate fully for about 72/48 hours.
- Warm the room up to at least 20°C (68°F). If the mattress/topper still hasn’t expanded fully after 72/48 hours, please move on to step 3.
- Loosen up your mattress/topper by rolling on the mattress/topper for 10 – 30 minutes.
100 Nights Trial
- What is the 100 Nights Trial?
- 100 Nights Trial is a project for all Novilla mattresses. Accustomed to your old bed for the past few years, your body will need time to adapt to your new Novilla mattress. We offer a 100-night trial so that you can take note of how your sleep improves alona the wav.
Note: Novilla mattress toppers are not included in the project.
How does the trial work?
A return would only be eligible after sleeping on your Novilla mattress for a
minimum of 14 nights. It usually takes 2-4 weeks for your body to adapt to a
new mattress. If you are still not satisfied after that, you could initiate a
return within 100 nights of purchase by contacting us.
How to activate the trial?
Register the warranty first to activate the trial. When you complete the
warranty registration, the trial is automatically activated
What if I need to return my mattress or topper?
After being decompressed, mattresses or toppers are bulk and oversized.
Without properly handling the return shipments, excessive fees may be
incurred. For any reason a return is needed, please feel free to contact the
seller from which you purchased your item or the maker Novilla directly for
detailed return instructions. A smooth end-to-end return experience is
guaranteed.
Warranty
We take great pride in the quality of our mattress and topper. Therefore we offer up to a 10-Year-Limited Warranty for the mattress, a 5-Year-Limited Warranty for the tonner
What is not covered?
The warranty applies only to the original purchasers and the following conditions are not covered:
- Physical abuse or damage to the structure and/or cover material, including but not limited to burns, cuts, tears, liquid damage, or stains.
- Normal changes in softness or resilience.
- Improper maintenance, alteration, or repair by an unauthorized sales representative-tives.
- Comfort preference.
For more information about the warranty, please get in touch with customer service
- Customer Service: support@novilla.net
- Warranty Registration: www.novilla.net/pages/warranty.
- Phone Service: 1-(315)-740-0666(American Domestic)
- Working Hours: 9:00 a.m.-6:00 p.m. EST on Mon-Fri.
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