CATCHFACE Smart Lock App User Guide

CATCHFACE Smart Lock App

Product Information

The APP Smart Lock is a Bluetooth enabled smart lock that provides secure access to your doors. This user manual will guide you through the functions and usages of the lock. Please read this manual carefully before using the lock.

General Usage

1. This lock shall only be used as described in this manual.
2. Verify that all parts of the lock are accounted for. If any parts are missing, contact customer service.
3. In factory default status, the lock is in an always open state after installation (no power on). To change the open mode to private mode, power on the lock with batteries or set admin and pair the lock with the app.
4. Use only four AAA batteries. Do not mix old and new batteries or batteries from different brands. Never insert objects other than batteries into the lock.
5. Ensure all surfaces are flat and level before installation. Installation on doors or surfaces with deformities may cause the lock to malfunction or fail to operate.
6. Only use clean water and mild cleaner on a soft non-abrasive cloth when cleaning the lock. Do not apply any cleaner directly to any part of the lock.
7. Avoid allowing water or liquids to get into the lock’s electric parts.
8. The lock must be used with the TTLock app for full functionality.

Care and Maintenance

1. Keep the lock away from corrosives.
2. Replace batteries when the low power alarm is activated.
3. Keep mechanical keys in a secure place.
4. Lubricate the lock body and the cylinder from time to time to ensure smooth operation.
5. Check whether the lock is properly fastened every 6 months.

Product Usage Instructions

Accessories

Product Specification
The product features include:

• USB Charging Port
• Fingerprint Reader
• Touch Keypad
• Card Sensing Area
• Mechanical Key Hole
• Set Button
• Battery Box (Powered by 4 AAA batteries)

Determining Handle Direction
The handle can be flexibly rotated left and right to install.
Use the following guide to determine the handle direction:

1. Inside – Left Push
2. Inside – Right Push
3. Inside – Left Pull
4. Inside – Right Pull
5. Outside – Left Push
6. Outside – Right Push
7. Outside – Left Pull
8. Outside – Right Pull

Operation Video Guide
Before using the lock, please watch the installation video for step-by-step instructions. Scan the QR code or visit https://youtu.be/p0Bibsq2RvI.

INFORMATION & SAFETY WARNINGS

This user manual will guide you through the functions and usages of the bluetooth enabled smart lock. Please read this manual carefully before you attempt to use the lock and keep it in a secure place. If you have questions not answered by this manual or are in need of non-routine service, please contact our customer service.
Notes with this icon, MUST BE READ understood and obeyed to prevent injury or damage.

General Uasge:

1. This lock shall only be used as described in this manual.
2. Verify that all parts of the lock are account for. If any parts are missing, contact our customer service.
3. In factory default status, the lock is on always open state after you install the lock (no power on). It means handle is free and the lock can’t be closed. You have to power on the lock with batteries or set admin and pair the lock with app, then the open mode will be changed to private mode automatically.
4. Use only four AAA batteries. Do not mix old and new batteries or batteries from different brands. Never insert objects into the lock other than batteries as described in this manual.
5. Verify all surfaces are flat and level before beginning installation, installation on doors or surface with any types of deformity such as gaps or warping may cause the lock to malfunction or fail to operate entirely.
6. Never apply any cleaner directly to any part of the lock. Only use clean water and mild cleaner on a soft non-abrasive cloth when cleaning the lock.
7. Potential shock warning: do not allow water or liquids to get into lock’s electric parts.
8. The lock must be used with TTLock app. The lock will function without the app but full functionality may only be achieved when the app is used.

Fingerprint Better Access:

• Make sure your finger is flatly placed at the center of the reader for a better identification.
• When registering, place your finger at the center with the same gesture.
• Please note that dry, wet, oily or dirty fingers may affect the fingerprint identification.
• Avoid the callus, peeling or injured finger to ensure the registration and identification successful.
• In case of low recognition rate, please register the fingerprint again.

Care and Maintenance:

1. Please keep the lock away from corrosives.
2. Please replace batteries when the low power alarm is activated.
3. Please keep your mechanical keys in a secure place.
4. Please lubricate the lock body and the cylinder from time to time to ensure smooth opreation.
5. Please check whether the lock is properly fastened every 6 months.

ACCESSORIES

Please check the packing box and accessories when you got the lock in hand.

PRODUCT SPECIFICATION

1. USB Charging Port
2. Fingerprint Reader
3. Touch Keypad
4. Card Sensing Area
5. Mechanical Key Hole
6. Set Button
7. Battery Box (Powered by 4pcs AAA batteries)

HOW TO DETERMINING HANDLE DIRECTION

The handle can be flexibly rotated left and right to install.

OPERATION VIDEO GUIDE

Before using, easy step-by-step video

• Video for Smart Lock Installation
  Please scan this QR code or visit https://youtu.be/p0Bibsq2RvI to watch installation video.

• Video for TTLock APP Operation
  Please scan this QR code or visit https://youtu.be/y-Sb0I8J1v0 to watch TTLock APP operation video.

FAQS

• Installation completed, but there is no power on smart lock ?

  • Use only 4AA batteries. Do not mix old and new batteries or batteries from different brands. Never insert objects into the lock other than batteries.
  • Check the direction of the batteries. Positive pole should be Upward.
  • On Internal Assembly, check if the wire is connected to the receiver correctly.

• How to use passcode to unlock?
  Please enter the default status passcode (123456), press the “#” button on the keypad to unlock.

• Where is the key hole located to use the physical keys to unlock ?
  Keyhole is located on the end of the front handle. We suggest to keep one mechanical key at office or car and another at home in case.

• Does it have a low battery warning ?
  The smart phone will push notification to you to change the battery if the battery going low. Also, at the end of front handle, there is a connection port to power bank, you could use power bank as back up power.

• How do i keep the lock in the unlocked stataus ?
  Please go to “settings” in the app to set up lock under “Passage Mode”.

• How to unlock remotely ?
  Gateway is required for remote control. With the gateway, you can control your bluetooth smart lock even in far distance. Revise or delete ekey, passcode, card and fingerprit that you created anywhere, anytime. View the door opening records (Passcode, APP, Fingerprint, Card) instantly. Support remote unlock the door via app.
  The gateway is not included in the package. It needs to be purchased separately.

Not working like it should?
Contact us with the following information for quicker resolution.

• Which product you do have?
• Where are you in the setup process?
  • Installing the product.
  • Setting up the app and pairing the product.
  • Already set up app with the product.
• How long have you had our products for?

FOR MORE INFO

• Email: vgfkstore@tom.com
• Tel: (626)539-5825 (first choice) / 6262063917

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