Electrolux EMG20K38GB 20L Freestanding Microwave Oven

WE’RE THINKING OF YOU
Thank you for purchasing an Electrolux appliance. You’ve chosen a product that brings with it decades of professional experience and innovation. Ingenious and stylish, it has been designed with you in mind. So whenever you use it, you can be safe in the knowledge that you’ll get great results every time.
Welcome to Electrolux.

BEFORE USING YOUR APPLIANCE

Check for any damage or marks. If you find the appliance damaged or marked you must report it within 7 days to claim for damages under the manufacturer’s warranty. This does not affect your statutory rights.
Before you use the appliance, we recommend that you read through the whole user manual which provides the description of the product and its functions. It is important that the product is installed correctly and that you read the safety instructions carefully to avoid misuse and hazards.
For future reference, please store this booklet in a safe place.

CONDITIONS OF USE
This appliance is intended to be used in household and similar applications such as:

• Staff kitchen areas in shops, offices and other working environments.
• Farmhouses.
• By clients in hotels, motels and other residential-type environments.
• Bed and breakfast type environments.

BEFORE YOU CALL
Please ensure you read the instruction manual fully before you call for service, or a full-service fee could be applicable.

RECORD MODEL AND SERIAL NUMBER HERE:
Model:
Serial No:

IMPORTANT INFORMATION THAT MAY IMPACT YOUR MANUFACTURER’S WARRANTY
Adherence to the directions for use in this manual is extremely important for health and safety. Failure to strictly adhere to the requirements in this manual may result in personal injury, property damage and affect your ability to make a claim under the Electrolux manufacturer’s warranty provided with your product. Products must be used, installed and operated in accordance with this manual. You may not be able to claim on the Electrolux manufacturer’s warranty in the event that your product fault is due to failure to adhere this manual.

SYMBOLS

WARNING!
This symbol indicates information concerning your personal safety.

CAUTION!
This symbol indicates information on how to avoid damaging the appliance.
IMPORTANT!
This symbol indicates tips and information about use of the appliance.
ENVIRONMENT!
This symbol indicates tips and information about economical and ecological use of the appliance.

INFORMATION ON DISPOSAL FOR USERS

ENVIRONMENT!

• Most of the packaging materials are recyclable. Please dispose of these materials through your local recycling depot or by placing them in appropriate collection containers.
• If you wish to discard this product, please contact your local authorities and ask for the correct method of disposal.

GENERAL WARNINGS
Important safety instructions, read carefully and keep for future reference. Pass the user manual on to possible new owners of the appliance.

NOTE! You must read these warnings carefully before installing or using the appliance. If you need assistance, contact your Customer Care Department.
The manufacturer will not accept liability, should these instructions or any other safety instructions incorporated in this book be ignored.

Children and vulnerable people safety.

WARNING!
Risk of suffocation, injury or permanent disability.

•    This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and

knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

•    Children should be supervised to ensure that they do not play with the appliance.
•    Keep all packaging away from children.
•    If the appliance has a child safety device, we recommend that you activate it if children are present.
•    WARNING: Accessible parts may become hot during use. Young children should be kept away.

CAUTION!
Important safety instructions, read carefully and keep for future reference.

General safety

•    Internally the appliance becomes hot when in operation. Do not touch the heating elements that are in the appliance. Always use oven gloves to remove or put in accessories or ovenware.

•    Do not use a steam cleaner to clean the appliance.
•    Before maintenance isolate the power supply.
•    If the door or door seals are damaged, the appliance must not be operated until it has been repaired by a competent person.
•    The appliance is not intended to be operated by means of an external timer or separate remote-control system.
•    Only a competent person can carry out any service or repair operation that involves the removal of a cover which gives protection against exposure to

__ microwave energy.

•    Do not heat liquids and other foods in sealed containers. They are liable to explode.

•    Only use utensils that are suitable for use in microwave ovens.
•    When heating food in plastic or paper containers, keep an eye on the appliance due to the possibility of ignition.

•    The appliance is intended for heating food and beverages. Drying of food or clothing and heating of warming pads, slippers, sponges, damp cloth and similar may lead to risk of injury, ignition or fire.
•    If smoke is emitted, switch off or unplug the appliance and keep the door closed in order to stifle any flames.
•    Microwave heating of beverages can result in delayed eruptive boiling. Care must be taken when handling the container.
•    The contents of feeding bottles and baby food jars should be stirred or shaken and the temperature checked before consumption, in order to avoid burns.
•    Eggs in their shell and whole hard-boiled eggs should not be heated in the appliance since they may explode, even after microwave heating has ended.
•    The appliance should be cleaned regularly and any food deposits removed.
•    Failure to maintain the appliance in a clean condition could lead to deterioration of the surface that could adversely affect the life of the appliance and possibly result in a hazardous situation.
•    The temperature of accessible surfaces may be high when the appliance is operating.
•    This appliance is designed for freestanding application. It must not be installed behind a decorative door or installed in an enclosed cupboard. Please follow the installation requirements in this manual.
•    Do not use harsh abrasive cleaners or sharp metal scrapers to clean the glass door since they can scratch the surface, which may result in shattering of the glass.
•    If the supply cord is damaged, it must be replaced by the manufacturer or an authorised service agent or similarly qualified persons in order to avoid a hazard.

CAUTION!

In order to avoid a hazard due to inadvertent resetting of the thermal cut- out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.

WARNING!
Ensure that the appliance is switched off before replacing the lamp to avoid the possibility of electric shock.

NOTE:
If there are manufacturing or oil remains on the enclosure or heating element, smoke or odour might occur during the beginning operation.This is normal and will cease after repeated use.

We strongly recommend proceeding as follows:

• Turn on the grill mode and let the appliance operate several times without food to be cooked.
• Ensure sufficient ventilation.

SAFETY INSTRUCTIONS

Installation

WARNING!
Only a qualified person must install this appliance.

•    Remove all the packaging.

•    Do not install or use a damaged appliance.
•    Obey the installation instructions supplied with the appliance.
•    Always be careful when you move the appliance because it is heavy. Always wear safety gloves.
•    Keep the minimum distance from the other appliances and units.

Electrical connection
WARNING!
Risk of fire and electrical shock.

•    This appliance is supplied with a power cord and 10A power plug suitable for connection to standard 10A power socket. If a power socket needs to be installed, it must be done by a suitably qualified electrician.

•    The appliance must be earthed.
•    Make sure that the electrical information on the rating plate agrees with the power supply. If not, contact

an electrician.

•    Connect the mains plug to the mains socket only at the end of the installation. Make sure that there is access to the mains plug after the installation.
•    Make sure not to cause damage to the mains plug and to the mains cable. Contact the Service Centre or an electrician to change a damaged mains cable.
•    Do not pull the mains cable to disconnect the appliance. Always pull the mains plug.

Use

WARNING!
Risk of injury, burns or electric shock or explosion.

•    Use this appliance in a household environment.

•    Do not change the specification of this appliance.
•    Make sure that the ventilation openings are not blocked.
•    Do not leave the appliance unattended during operation.
•    Do not apply pressure on the open door.
•    Do not use the appliance as a work surface and do not use the cavity for storage purposes.
•    Do not operate appliance without food.
•    Metallic containers for food and beverages are not allowed during microwave cooking.

Care and cleaning

WARNING!
Risk of injury, fire or damage to the appliance.

•    Before maintenance, deactivate the appliance and disconnect the mains plug from the mains socket.

•    Regularly clean the appliance to prevent the deterioration of the surface material.
•    Do not allow food spills or cleaner residue to accumulate on door sealing surfaces.
•    Remaining fat or food in the appliance can cause smoke/fire, particularly on the grill element.
•    Clean the appliance with a moist soft cloth. Only use neutral detergents. Do not use abrasive products, abrasive cleaning pads, solvents or metal objects.
•    Do not use a steam cleaner to clean this appliance.

Disposal

WARNING!
Risk of injury or suffocation.

•    Disconnect the appliance from the mains supply.

•    Cut off the mains cable and discard it.

PRODUCT DESCRIPTION

1. Lamp

2. Safety Interlock system

3. a Power level Knob
   b Timer Knob

4. Control panel

5. Brown mica cover

6. Grill

7. Turntable shaft

ACCESSORIES

Turntable set
Glass cooking tray and roller guide.

Always use the turntable set to prepare food in the appliance.

Grill rack
For grilling food and combi cooking.

WARNING!
The wire grill rack is not suitable for use on microwave-only mode, it can be used on grill, convection and combi (includes short burst of microwave, which is ok) cooking modes only. Using this wire grill rack on microwave-only mode may cause damage to the appliance.

CONTROL PANEL

DAILY USE

Suitable cookware and materials

1. With no silver, gold, platinum or metal plating/decorations.
2. Without quartz or metal components, or glazes which contain metals.
3. You must follow the manufacturer’s instructions about the maximum temperatures.

suitable
— not suitable

Power setting tables

Defrosting

1. Turn the knob to  L.

2. Select suitable time.
   Note: If desired time is less than 3 minutes, turn the timer knob to over 3 minutes position and then turn back to the desired time setting.

3. Once the desired time is set, the cooking begins. If pausing in between is needed, just open the door at any time, and close it to resume operation.

4. When it times out and cooking ends, the microwave oven produces a bell ring, the inside lamp will also be automatically turned off.
   Note: If food is removed before time out, make sure to set back the timer to “0” position, this avoids the microwave oven from operating in empty load.

Below is some food defrosting time advice:

| Weight| Defrost time
---|---|---
Meat| 0.1~1.0kg| 1:30~26:00
Poultry| 0.2~1.0kg| 2:30~22:00
Sea food| 0.1~0.9kg| 1:30~14:00

Grill or Combi Cooking

1. Turn the knob to .
2. Select suitable time.

Power level setting:

1. Grill: Cooked by heating tube during cooking, suitable for roast sausage, chicken wings, pork ribs, meat and other thin pieces.
2. Combi 1: Microwave and heating tube grill alternately, the heating tube grill time is 82%, suitable for grilled ribs, sandwiches, etc.
   Combi 2: The microwave and the heating tube grill alternately, and the heating tube has a grilling time of 71%, which is suitable for roasting whole chicken or meat.
   Combi 3: Microwave and heating tube grill alternately, the heating tube barbecue time is 58%, suitable for roasting
   whole chicken or duck.

USING THE ACCESSORIES

WARNING!
Refer to the safety chapters.
CAUTION!
Do not cook food without the turntable set. Use only the turntable set provided with the appliance.

Never cook food directly on the glass cooking tray.
Inserting the turntable set

1. Place the roller guide around the turntable shaft.
2. Before first use remove the tape from the centre of the turntable shaft.
3. Place the glass cooking tray on the roller guide.

Inserting the grill rack

Place the grill rack on the turntable set.

WARNING!
The wire grill rack is not suitable for use on microwave-only mode, it can be used on grill, convection and combi (includes short burst of microwave, which is ok) cooking modes only.
Using this wire grill rack on microwave-only mode may cause damage to the appliance.

HELPFUL HINTS AND TIPS

Power setting table

You cannot find details for the amount of food prepared.

| Look for a similar food. Increase or shorten the length of the cooking times according to the following rule:

Double the amount = almost double the time, Half the amount = half the time

The food got too dry.| Set shorter cooking time or select lower microwave power.
The food is not defrosted, hot or cooked after the time came to an end.| Set longer cooking time or set higher power. Note that large dishes need longer time.
After the cooking time comes to an end, the food is overheated at the edge but is still not ready in the middle.| Next time set a lower power and a longer time. Stir liquids halfway through, e.g. soup.

To get better results for rice use a flat, wide dish.

Defrosting
Always defrost roast with the fat side down. Do not defrost covered meat because this may cause cooking instead of defrosting. Always defrost whole poultry breast side down.
Cooking
Always remove chilled meat and poultry from the refrigerator at least 30 minutes before cooking. Let the meat, poultry, fish and vegetables stay covered after cooking.
Brush a little oil or melted butter over the fish. Add 30-
45ml of cold water for every 250g of vegetables. Cut the fresh vegetables into even size pieces before cooking.
Cook all vegetables with a cover on the container.

Reheating
When you reheat packed ready meals always follow the instructions written on the packaging.
Grilling
Grill flat food items in the middle of the grill rack.
Turn the food over halfway through the set time and continue grilling.

CARE AND CLEANING

WARNING!
Refer to the safety chapters.

Notes on cleaning:

• To clean front panel of fingerprint-resistant stainless steel simply wipe with a soft cloth using warm water and a mild detergent. DO NOT use stainless steel cleaners, abrasive cleaners or harsh solvents.
• Clean the appliance interior after each use. Then you can remove dirt more easily and it does not burn on.
• Clean stubborn dirt with a special cleaner.
• Clean all accessories regularly and let them dry. Use a soft cloth with warm water and a cleaning agent.
• To soften hard-to-remove remains, boil a glass of water at full microwave power for 2 to 3 minutes.
• To remove odours, mix a glass of water with 2 tsp of lemon juice and boil at full microwave power for 5 minutes.

TROUBLESHOOTING

WARNING!
Refer to the safety chapters.

appliance.
| The appliance is not plugged in.| Plug in the appliance.
| The fuse in the fuse box is blown.| Check the fuse. If the fuse blows more than one time, contact a qualified electrician.
| The door is not closed properly.| Make sure that nothing blocks the door.
The lamp does not operate.| The lamp is defective.| The lamp has to be replaced. Contact the customer service centre.

There is sparking in the cavity.

| There are metal dishes or dishes with metal trim.|

Remove the dish from the appliance.

| There are metal skewers or aluminium foil that touches the interior walls.| Make sure that the skewers and foil does not touch the interior walls.
The turntable set makes scratching or grinding noise or does not rotate smoothly.| There is an object or dirt below the glass cooking tray.| Clean the area below the glass cooking tray including rollers. Check turntable roller assembly and glass are installed correctly.
The appliance stops operating without a clear reason.|

There is a malfunction.

| Check ventilation of the unit is not obstructed.

If this situation repeats with correct installation call the customer service centre.

Microwave runs cooking cycle but food does not heat up.

| Internal self-resetting thermostat has activated. The microwave is fitted with a thermostat to protect internal components from overheating.| Once the thermostat’s temperature

has reduced the unit should function normally. Wait 5 minutes then try the appliance again.

Steam accumulating on microwave oven door or leaking from vents.| Cooking foods with a high moisture content will always produce steam.| This is a normal part of the cooking process.
Smoke during cooking process.| Fat accumulated on cavity grill element.| Ensure inside of unit is cleaned regularly.

If you cannot find a solution to the problem yourself, contact your dealer or the customer service centre.
The necessary data for the customer service centre is on the rating plate on the appliance.

We recommend that you write the data here:

Model (M)
Product number (PNC)
Serial number (S.N.)

INSTALLATION OF EMG20K38GB

CAUTION!
Do not block the air vents. If you do that, the appliance can overheat.

CAUTION!
Do not connect the appliance to adapters or extension leads. This can cause overloading and risk of fire.

• Put the appliance far away from steam, hot air and water splashes.
• If the appliance is stored/ transported at sub-zero temperatures, do not activate it immediately after installation. Allow at least two hours for it to be brought up to room temperature before turning on the unit.

Installation

• Remove all packing material and any promotional material from the microwave oven.
• Examine the oven for any damage such as dents or a broken door. Do not install if the oven is damaged. Call the service centre.
• Remove the protective film on the oven cabinet surface. Do not remove the light brown Mica cover that is attached to the right-hand side of the oven cavity to protect the magnatron.
• Do not leave the packing material so that small children can play with it. This can be hazardous.
• Select a flat, level surface that provides enough open space for the intake and outlet vents and that is strong enough to bear the weight of the oven. A minimum clearance of 7.5cm is required between the oven and any adjacent walls. Leave a minimum clearance 30cm above the oven.

Blocking the intake or outlet vents can damage the oven. If air vents are blocked during operation, the oven may overheat, and this may lead to malfunctioning. Hot air escapes from the vents, so be sure not to obstruct it or let curtains come between the oven and the rear wall.

NOTE: It is recommended to have greater than 7.5cm clearance on at least one of the sides to improve product performance and operation.

• The oven should be placed in a stable position to avoid the possibility of causing vibration or noise.
• Do not remove the legs from the bottom of the oven.
• This oven should only be installed freestanding; not built-in or in a cabinet.
• Keep the oven away from heat and water. Exposure to heat and water can lower the efficiency and lead to malfunctioning.
• Place the oven as far away from radios and TV as possible. Operation of the oven may cause interference to your radio or TV reception.
• When there is interference, it may be reduced or eliminated by taking the following measures:
  • Clean door and sealing surface of the microwave oven.
  • Reorient the receiving antenna of the radio and/or television.
  • Move the microwave oven away from the receiver.
  • Plug the microwave oven into a different outlet so that microwave oven and receiver are on different branch circuits.
• Be sure the voltage and frequency where you connect the microwave oven is the same as specified on the rating plate on the microwave oven. If the microwave oven is connected to the socket via an extension cord, make sure the cord is earthed.

WARNING!

• If installed near or over a heat source, the microwave oven could be damaged.
• This microwave oven must not be used on a non-earth protected power supply. Contact an electrician if you are uncertain regarding electrical connection of the oven or provision of earth protection of the supply.
• If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

ELECTRICAL INSTALLATION

WARNING!
Only a qualified person must do the electrical installation.

The manufacturer is not responsible if you do not follow the safety precautions from the chapter “Safety Instructions”.
This appliance is supplied with a main cable and main plug.

WARNING!
The microwave oven is fitted with a plug and must be only connected to a properly installed, earthed socket. In accordance with the appropriate regulations, the socket must only be installed and the connecting cable must only be replaced by a qualified electrician. If the plug is no longer accessible following installation an all-pole isolating switch must be present on the installation side with a contact gap of at least 3mm.

Customer care center

Thailand

Consumer Care Tel : (+66 2) 725 9000 Electrolux Thailand Co., Ltd.

Electrolux Building 14th Floor 1910 New Phetchaburi Road,

Bangkapi, Huai Khwang, Bangkok 10310 Office Tel : (+66 2) 7259100

Office Fax : (+66 2) 7259299

Email : customercarethai@electrolux.com

| Malaysia

Consumer Care Center Tel: 1300-88-11-22 Electrolux Home Appliances Sdn. Bhd.

Corporate Office Address: Unit T2-7, 7th Floor, Tower 2, PJ33,

No. 3, Jalan Semangat, Seksyen 13, 46200 Petaling Jaya, Selangor. Office Tel : (+60 3) 7843 5999

Office Fax : (+60 3) 7955 5511

Consumer Care Center Address: Lot C6, No. 28, Jalan 15/22, Taman Perindustrian Tiong Nam, 40200 Shah Alam, Selangor Consumer Care Center Fax : (+60 3) 5524 2521

Email : malaysia.customercare@electrolux.com

---|---
Indonesia

Hotline service: 08041119999 PT. Electrolux Indonesia Electrolux Building

Jl.Abdul Muis No.34, Petojo Selatan, Gambir Jakarta Pusat 10160 Email:customercare@electrolux.co.id SMS & WA : 0812.8088.8863

| Philippines

Consumer Care Center Toll Free : 1-800-10-845-CARE(2273) Consumer Care Hotline : (+63 2) 845-CARE(2273)

Electrolux Philippines, Inc.

Unit B 12F Cyber Sigma Bldg,Lawton Avenue, McKinley West,Taguig, Philippines 1634

Trunkline: +63 2 737- 4757 Website : www.electrolux.com.ph Email : wecare@electrolux.com

Vietnam

Consumer Care Center Toll Free: 1800-58-88-99 Tel: (+84 28) 3910 5465

Electrolux Vietnam Ltd. Floor 9th, A&B Tower

76 Le Lai Street – Ben Thanh Ward – District 1 Ho Chi Minh City ，Vietnam

Office Tel: (+84 28) 3910 5465

Office Fax: (+84 28) 3910 5470

Email: vncare@electrolux.com

| Singapore

Consumer Care Center Tel: (+65) 6727 3699 Electrolux S.E.A. Pte Ltd.

1 Fusionopolis Place,

07-10 Galaxis, West Lobby Singapore 138522.

Office Fax : (+65) 6727 3611

Email : customer-care.sin@electrolux.com

Hongkong

Service Hotline: (+852) 3193 9888

DCH Electrical Appliances Services Centre 5/F, DCH Building, 20 Kai Cheung Road, Kowloon Bay, Hong Kong

Conformed to the stipulation on permissible content limitation of some hazardous & restricted chemical substances.
(RoHS compliant)
(According to the Circular No. 30/2011/TT-BCT, Vietnam, dated 10th August, 2011)

© 2019 Electrolux Home Products Pty Ltd. EMAN_EMG20K38GB_Micro_Jun 6th

References

• Electrolux Philippines | All Home Electrical appliances & Kitchen appliances

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