Litfibre Residential Charges and Fees User Guide

Litfibre Residential Charges and Fees

Product Information

The Guide to Residential Charges and Fees provides an overview of the standard charges and fees for residential customers of Lit] Fibre. It does not include any promotional pricing or special offers. The guide includes information on installation fees, activation charges, cancellation and termination fees, other fees, and contact details for Lit Fibre.

Packages

Installation Fees & Activation Charges

• Standard Home Installation: An installation that can be completed within 4 working hours.
• Non-Standard Home Installation: Bespoke installation to relocate equipment or repair a fault.
• Engineer Fee: Cancellation of any engineer visit, including your installation, with less than 24 hours’ notice.
• Activation Fee: Cost of activating you to the service.

Overview

This guide outlines our standard charges and fees for residential customers. Please note that any promotional pricing or special offers are not included in this document.
If you have any questions regarding our pricing, please get in touch. You can find our contact details at the end of this guide.

All prices are inclusive of VAT.

Our packages

Installation Fees & Activation Charges

Installation Type| Definition|

One-off Fee

---|---|---
Standard Home Installation| An installation that can be completed within 4 working hours| £100
Non-Standard Home Installation| Bespoke installation| POA, subject to survey
Engineer Fee| To relocate equipment or to repair a fault| £40
Engineer Cancellation Fee| Cancellation of any engineer visit including your installation with less than 24 hours’ notice| £40
Activation Fee| Cost of activating you to the service| £0

Cancellation & Termination Fees

Type|

Fees

---|---
Cancellation charge before the service is live or within your 14-day cooling off period.| If you cancel your order before the service is live or within your 14-day cooling off period, we will charge a cancellation fee. The amount will be determined by any costs incurred by us e.g. installation fee and use of service
Termination during your commitment period (Early termination charge)| If you terminate your service, during your commitment period, you will be liable for any remaining months of the term. So, if you had three months remaining, and were paying £65 a month, you’d pay £195 (3 x £65)
Termination outside of your commitment period| You will not be liable for any termination fees, if you’re outside of your commitment period

Other Fees

Type|

Fees

---|---
Lit WiFi (mesh device)| £5 a month
Payment Failure Fee| £10 will be charged if we are unable to collect your monthly payment via direct debit
Lit Hub/Lit WiFi Replacement Fee| £80 for a new router
Non-returned Lit Hub Fee| £80 for a router than has not been returned to us, when requested
Non-returned Lit WiFi device Fee| £80 for a device that has not been returned to us, when requested
Static IP address| £5 a month

Our contact details

If you would like to get in touch with Lit Fibre, you can contact us via any of the following methods:

• Email: [email protected]
• Phone: 0330 460 4610
• Twitter: twitter.com/litfibre_ help
• Facebook: facebook.com/LitFibre Broadband
• Web Chat: litfibre.com
• Post: Lit Fibre, 9 Greyfriars Road, Reading, Berkshire, RG1 1NU.

References

• Ultrafast Fibre Home Broadband | Feel the Power | Lit Fibre
• Ultrafast Fibre Home Broadband | Feel the Power | Lit Fibre

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