Kenmore DU1096 Bagless Upright Vacuum Cleaner User Guide

Use & Care Guide
Bagless Upright Vacuum with Hair Eliminator™ Brushroll
Model: DU1096
Vacuum Cleaner Help Line:
1-877-531-7321 (US) / 1-844-608-3081 (CA)
8:00am-5:00pm EST, M-F
www.kenmorefloorcare.com

BEFORE USING YOUR NEW VACUUM CLEANER

Read this Use & Care Guide. It will help you assemble and operate your new Kenmore vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the Vacuum Cleaner Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model and serial numbers when requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial Number Plate. Use the space below to record the model number and serial number of your new Kenmore vacuum cleaner.
Model No.____
Serial No. ____
Date of Purchase __
Keep this book and your sales check (receipt) in a safe place for future reference.

PACKING LIST

Your KENMORE BAGLESS UPRIGHT VACUUM CLEANER is packaged with the following parts and components assembled separately in the carton:

• Upright Vacuum Cleaner (with Floor Nozzle)
• Handle
• Flexible Hose
• Wand
• Attachment Holder
• Hose Storage
• Extension Wand
• Crevice Tool
• Upholstery Tool
• Pet HandiMate®
• Use & Care Guide

IMPORTANT SAFETY INSTRUCTIONS

Read all instructions in this guide before assembling or using your vacuum cleaner.
WARNING!
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons or damage when using your vacuum cleaner, follow basic safety precautions including the following:

• Use your vacuum cleaner only as described in this Use & Care Guide. Use only with manufacturer’s recommended attachments.
• Disconnect electrical supply before servicing or cleaning out the brushroll area. Failure to do so could result in the brushroll unexpectedly starting, causing personal injury from moving parts.
• Do not leave vacuum cleaner when plugged in. Unplug from outlet when not in use and before performing maintenance.
• To reduce the risk of electrical shock – Do not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close attention is necessary when used by or near children.
• Do not use with a damaged cord or plug. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped in water, immediately discontinue use and call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
• Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run vacuum cleaner over cord. Keep cord away from heated surfaces.
• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Turn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not put on chairs, tables, etc. Keep on floor.
• Do not use vacuum cleaner to pick up flammable or combustible liquids (gasoline, cleaning fluid, perfumes, etc.), or use in areas where they may be present. The fumes from these substances can create a fire hazard or explosion.
• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
• Do not use vacuum cleaner without dust cup and/or filters in place.
• Always clean the dust cup after vacuuming carpet cleaners or freshener, powders, and fine dust. These products clog the filters, reduce airflow and can cause damage to the vacuum cleaner. Failure to clean the dust cup could cause permanent damage to the vacuum cleaner.
• Do not use the vacuum cleaner to pick up sharp hard objects, small toys, pins, paper clips, etc. They may damage the vacuum cleaner or dust cup.
• You are responsible for making sure that your vacuum cleaner is not used by anyone unable to operate it properly.

SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum cleaner is intended for Household use. Read this Use & Care Guide carefully for important use and safety information. This guide contains safety statements under  warning and caution symbols.

VACUUM CLEANER WARRANTY

LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to:
1-877-531-7321 (US) / 1-844-608-3081 (CA).
This warranty does not cover filters or belts, which are expendable parts that can wear out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Cleva North America, Inc., Greenville SC 29607

PARTS AND FEATURES

It is important to know your vacuum cleaner’s parts and features to assure its proper and safe use. Review these before using your vacuum cleaner.
REPLACEMENT PARTS

To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).

PARTS AND FEATURES

**** Please pay special attention to these hazard alert boxes, and follow any instructions given. WARNING statements alert you to such hazards as fire, electric shock, burns and personal injury. CAUTION statements alert you to such hazards as personal injury and/or property damage.

ASSEMBLY INSTRUCTIONS

Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to verify that you have received all the components of your new Kenmore Bagless Upright Vacuum Cleaner.

1.  Insert the handle into the wand until you hear a ‘click’.

2. Insert the wand into the main body until you hear a ‘click’.

3. Align the attachment holder clip with the front of the wand as shown. Make sure the oval hole aligns with the corresponding protrusion on the wand. Push and snap into place on wand.

4. Align the hose storage with the back of the wand as shown. Make sure the large oval hole aligns with the corresponding protrusion on the wand. Push and snap into place on wand.

5. Insert one end of the flexible hose into the main body as shown until you hear a ‘click’. Then run the flexible hose over the hose storage. Insert the other end of the hose into the lower hose connection as shown until you hear a ‘click’.

6. Store the extension wand under the hose storage as shown. Make sure the smaller end of the extension wand is upward. Push and snap into place.

7. Insert the crevice tool onto the accessory storage post located on the back of the main body. The Pet HandiMate®  is stored in the attachment holder on the wand.

8. Make sure the upper cord hook is in the proper position as shown. Wrap the power cord loosely around the upper and lower cord hooks.
   NOTE: Make sure to wrap the power cord around the upper cord hook first, and then around the lower cord hook to avoid damaging the power cord.

9. Lock power cord plug onto the power cord.

WARNING
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly with excessive stress on the cord may cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.

OPERATING INSTRUCTIONS

CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries. Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Use caution when operating near children or pets.

POWER CORD – RELEASE & USE

1. Turn the upper cord hook to either side and down to release the power cord. WARNING
   To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

2. Detach the power cord plug from the power cord.

3. Be sure the power cord is locked into the lower locking notch and the upper locking notch as shown. This will help manage the power cord when operating the vacuum cleaner.
   NOTE: Lock the power cord into the lower locking notch first and then lock it into the upper locking notch to avoid damaging the power cord.
   Make sure the power cord can move freely and is not over-extended when locking it into the lower locking notch.

4. Plug the power cord plug into an outlet located near the floor.
   WARNING
   Personal Injury and Product Damage Hazard
   When any abnormality/failure occurs, stop using the product immediately and disconnect the power plug.
   DO NOT use outlets above counters. Damage from cord to items in surrounding area could occur.

5. Press the power button with your foot to turn the vacuum cleaner on.

6. Once you have completed vacuuming, press the power button again; unplug the power cord plug from the outlet.

7. To store power cord after use, turn upper cord hook to the upright position. Then wrap cord loosely around cord hooks.

WARNING
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.

OPERATION MODES

UPRIGHT MODE
NOTE: Make sure the vacuum cleaner is completely assembled and the dust cup is empty before using. Do not operate vacuum cleaner without filters in place.

1. Release the handle by placing a foot on the floor nozzle and pulling back to change handle position.
2. Turn on the vacuum cleaner by pressing the power button with your foot.
3. Once the vacuum is on, operate the vacuum cleaner by tilting the handle back towards you and the nozzle is flush with floor surface.
4. Once you have completed vacuuming, press the power button again. Return the handle to the fully upright position by pushing the handle forward until the vacuum body is locked down in place. Unplug the power cord from the power outlet.

PILE HEIGHT SELECTION AND SETTINGS
Select a pile height setting by turning the height adjust selector located on the floor nozzle. Suggested Pile Height Settings
There are four (4) pile height settings on the vacuum cleaner. For best deep down cleaning of low pile carpet, use the MED LOW setting. However, you may need to raise the height to make some jobs easier, such as scatter rugs and some deep pile carpets.
Suggested settings are:
LOW – Bare floor
MED LOW – Low pile carpet
MED HIGH – Medium to deep pile
HIGH – Shag, deep pile, or scatter rugs
CAUTION
Incorrect setting may damage floor.

CAUTION
Do not allow the vacuum cleaner to remain in one spot for any length of time when the brushroll is turning. Damage to the flooring may occur.
ABOVE FLOOR MODE
NOTE: Brushroll continues to rotate whenusing the vacuum in the above floor mode.
DO NOT place the vacuum on the deep pile carpet to avoid damage to carpet. Place the Pile Height selector to HIGH to avoid damage to the flooring.

1. Place the vacuum cleaner in the upright locked position.
2. Press the hose release button and release the flexible hose for above floor cleaning.
3. Choose the desired extension wand/attachment and insert it into the flexible hose.
4. Turn on the vacuum cleaner by pressing the power button with your foot.
5. Once you have completed vacuuming, press the power button again and unplug the power cord from the power outlet.
   NOTE: The attachment also can insert directly into the flexible hose for above floor cleaning.

CAUTION
When using attachments, be careful not to over extend the flexible hose when reaching. Trying to reach beyond the hose stretch capability could cause the vacuum cleaner to tip over.
CAUTION
DO NOT pull the vacuum cleaner around the room by the hose. Property damage or personal injury could result.

ATTACHMENTS

UPHOLSTERY TOOL
The upholstery tool can be attached to the end of the flexible hose and the extension wand. Slide the collar of the tool onto the open end of the flexible hose and the extension wand.
Use the upholstery tool for cleaning upholstery and fabric surfaces such as sofas and drapes. See ATTACHMENT USE TABLE (page 15). CREVICE TOOL
Slide the collar of the tool into the open end of the flexible hose and the extension wand.
Use the crevice tool for cleaning in tight spaces such as furniture, between cushions, and stairs. See ATTACHMENT USE TABLE (page 15). PET HANDIMATE ®
The Pet HandiMate® can be attached to the end of the flexible hose and the extension wand.
Pet HandiMate® pivots for convenient cleaning.
Use Pet HandiMate® for cleaning fabric surfaces such as furniture and carpet. See ATTACHMENT USE TABLE (page 15).
**WARNING
NEVER use the Pet HandiMate® directly on pets, as it can cause injury.
CAUTION
** Use attachments when the vacuum cleaner is upright.

ATTACHMENT USE TABLE

CLEANING AREA ✓ = Applicable

ATTACHMENT| Furniture| Between Cushions| Drapes| Stairs| Base boards
Carpet Bare
UPHOLSTERY TOOL| ✓| | ✓| | | ✓
CREVICE TOOL| V| V| | ✓| ✓| ✓
PET HANDIMATE®| ✓| | | ✓| |

*Always clean attachments before using on fabrics.

PERFORMANCE/SAFETY FEATURES

BY-PASS VALVE
This vacuum cleaner has a By-Pass Valve which prevents the motor from overheating and damage. The valve opens to provide cooling air when a clog prevents normal air flow to the vacuum cleaner suction motor. You will notice a change of sound as air rushes through the valve opening. To correct the problem: remove any clogs, check and replace filters if needed, check and empty dust cup if needed.
NO T E: The By-Pass Valve may open when using attachments or when cleaning new carpet due to reduced airflow or air path is blocked, caused by the attachments themselves or by new carpet lint filling the dust cup quickly.
HAIR ELIMINATOR TM BRUSHROLL
For best performance, the floor nozzle is equipped with a hair eliminatorTM brushroll, which prevents build-up of hair, string and other debris on the brushroll.To remove any hair wrapped around the brushroll, simply continue vacuuming, allowing the brushroll to automatically remove the hair wrap and send it to the dust cup. NOTE: Always keep the brushroll free of carpet fiber, string, or hair build-up to maintain a longer life of the brushroll belt. If for some reason the brushroll does become entangled by any string or hair, stop using the vacuum and clean the brushroll immediately.
CAUTION
Moving parts! To reduce the risk of personal injury, DO NOT touch the brushroll when vacuum is on. Contacting the brushroll while it is rotating can cut, bruise or cause other injuries.
SUCTION CONTROL
To assist with push/pull force of the vacuum on surfaces like thick carpet, the suction control valve can be opened to help reduce suction. Note that for best cleaning results, the suction control valve must be fully closed.

• Slide to right to open the suction control and decrease suction. Opening control decreases suction for draperies and lightweight rugs.
• Slide to left to close the suction control and increase suction. Closing control increases suction for upholstery and carpets.
  

VACUUM MAINTENANCE AND CARE

Always follow all safety precautions when performing maintenance to the vacuum cleaner.

WARNING
Electrical Shock and Personal Injury Hazard
Disconnect electrical supply before servicing or cleaning the vacuum cleaner. Failure to do so could result in electrical shock or personal injury from vacuum cleaner suddenly starting.
WARNING
The floor nozzle is equipped with sharp comb teeth inside. DO NOT touch comb teeth when servicing or cleaning the vacuum, which may cause personal injury.

CLEANING EXTERIOR AND ATTACHMENTS

1. Turn off and unplug vacuum cleaner. DO NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static electricity and dust build-up, wipe outer surface with a clean, soft cloth that has been dipped in a solution of mild liquid detergent and water, then wrung dry. Wipe dry after cleaning.

NOTE: Wash attachments in warm soapy water, rinse and air dry. Do not clean in dishwasher.
CAUTION
Do not use attachments if they are wet.
Attachments used in dirty areas, such as under a refrigerator, should not be used on other surfaces until they are washed. They could leave marks.

VACUUM CLEANER STORAGE

WARNING
Electrical Shock and Personal Injury Hazard
Wrapping the cord too tightly puts stress on the cord and can cause cord damage. A damaged cord is an electrical shock hazard and could cause personal injury or damage.

1. Place attachments in storage position if necessary (see page 9).
2. Gather the cord and wrap it loosely around the upper and lower cord hooks. Lock plug retainer onto the power cord.
3. Store the vacuum cleaner in a dry, indoor area, on the floor with the handle locked in the upright position.

EMPTYING DUST CUP

WARNING
Always unplug power cord from electrical outlet before performing any service on vacuum cleaner.

1. Press the dust cup release button to remove the dust cup from the main body.
   NOTE: For best performance, empty dust cup after every use. Never operate vacuum cleaner without dust cup and filters in place.

2. Remove any clogs that might be located in the suction port.

3. Position dust cup area of vacuum over a waste receptacle. Press down on the dust release button to open dust cup lid and allow contents to drop into waste receptacle.

4. Shake the dust cup to release any debris that might hang in the pre-filter.

5. Reinstall and insert the dust cup into the slots on the bottom of the main body, then press the dust cup into locked slot and click into place.

PRE-FILTER CLEANING

The pre-filter is located inside the dust cup. Clean the pre-filter as needed to optimize suction power.

1. Remove the dust cup as outlined in the EMPTYING DUST CUP (page 18).
   NOTE: Make sure dust cup is free of debris before opening.

2. Press the dust cup lid release button, and open the lid.

3. Clean pre-filter by gently tapping over a trash container. Tap on several sides to ensure best cleaning.

4. Reinstall the dust cup into the main body. See installation instructions in the EMPTYING DUST CUP (page 18).

FOAM AND FELT FILTERS CLEANING

It is recommended to clean the foam and felt filters with cold water every three months.
NOTE: When the cleaning of filters no longer restores vacuum cleaner suction to full power, or the filters are worn or broken, replace the filters. To purchase filters, call 1-877-531-7321 (US) / 1-844608-3081 (CA).
Regularly clean and replace the filters to keep the vacuum’s suction power optimal.

1. Remove the dust cup as outlined in the EMPTYING DUST CUP (page 18).

2. Remove the foam and felt filters.

3. Wash with cold water only. DO NOT use detergent or soap. Squeeze by hand and allow to air dry. Allow all filters to dry 24 hours before putting back into vacuum cleaner.
   NOTE: DO NOT operate without foam and felt filters installed.
   DO NOT wash in the dishwasher.
   DO NOT install foam and felt filters if damp.

4. Replace foam and felt filters into the vacuum cleaner.

5. Reinstall the dust cup. See EMPTYING DUST CUP (page 18).

BELT CHANGING

WARNING
Always unplug power cord from electrical outlet before performing maintenance to the vacuum cleaner.
Replace belt whenever a burning rubber smell caused by excessive slippage occurs.
NOTE: Make sure that the pile height setting is on the LOW setting.

1. Lay the vacuum cleaner on floor with the bottom up and the floor nozzle flat.

2. Use a Phillips head screwdriver to remove the six screws from the belt cover and the lower plate.

3. Remove the belt cover from the floor nozzle.

4. Lift the lower plate combined with the brushroll. **CAUTION
   Motor shaft may be hot.
   WARNING**
   There are sharp edges inside to prevent hair entanglement. Do not put any part of the body into the floor brush during maintenance.

5. Remove the worn or broken belt.

6. Clean any debris from the floor nozzle.

7. Loop the new belt around the motor shaft and the belt path on the brushroll.
   NOTE: Before reinstalling the lower plate, make sure the belt is in the middle of the belt path as shown.

8. Reinstall the lower plate with the brushroll back into the floor nozzle. First align the two locking tabs on the lower plate with the slots in the nozzle as shown. Then rotate the lower plate down onto the brushroll housing. Press on the middle part of the lower plate until you hear a “click”. Rotate the brushroll to make sure the belt is installed correctly. NOTE: Check to make sure the small wheel bracket is properly fixed by the lower plate and cannot be lifted off.

9. Reinstall the belt cover into place.

10. Reinstall six screws into the lower plate and the belt cover. Do not over-tighten the screws.

PET HANDIMATE® CLEANING

WARNING
Always unplug the power cord from an electrical outlet before performing maintenance to the vacuum cleaner.
CAUTION
To reduce the risk of injury from moving parts, remove Pet HandiMate® from vacuum hose or wand before servicing.
Cut off any carpet pile and lint entangled around brushroll with a pair of scissors.

REMOVING CLOGS

WARNING
Disconnect electrical supply before removing clogs. Failure to do so could result in electrical shock or personal injury.
CHECKING FLEXIBLE HOSE FOR CLOGS
If there is noticeable abnormal noise when using the vacuum or the suction power suddenly drops, it is necessary to check the flexible hose for clogs.
Frequently check air path to make sure it is free of obstructions.

1. Remove attachments from the end of the flexible hose.
2. Remove the flexible hose ends from the main body and the lower hose connection by pressing the hose release buttons.
3. Check and remove any clogs in the flexible hose.
4. Reinstall the flexible hose to the vacuum cleaner. See ASSEMBLY INSTRUCTIONS (page 9).

CHECKING CONNECTION HOSE FOR CLOGS

1. Check and remove any clogs in the connection hose.
2. If necessary, release the connection hose by removing one screw with a Phillips head screwdriver and check for clogs.
3. Reinstall the collection hose and fix with the screw. Do not over-tighten the screw.

TROUBLESHOOTING

Review this table to find do-it-yourself solutions for minor performance problems. Any service needed, other than maintenance described in this Use & Care Guide, should be performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner. Failure to do so could result in electrical shock or personal injury.

button to start the vacuum cleaner.
Defective wall outlet.| Check with a good appliance or lamp. Be sure the power cord plug is fully plugged into a good wall outlet.
The motor is damaged.| Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
Poor job of dirt pick-up.| The hose or attachments are not installed correctly.| Check the hose and attachments for correct i
installation and ensure they are snapped firmly in place.
Dust cup is not installed correctly.| Check dust cup for correct installation and ensure it is snapped firmly in place.
Full or clogged dust cup.| Empty the dust cup (page 18).
There is a clog in the flexible hose or connection hose of the vacuum cleaner.| Check and remove all clogs. Follow instructions onpage 24.
Suction control is in open position.| Adjust the suction control to increase suction. Follow instructions on page 16.
The foam filter or felt filter needs to be cleaned or replaced.| Clean or replace the foam filter or felt filter. Follow the foam filter and felt filter cleaning instructions on page 19-20.
The flexible hose is worn.| Replace the hose assembly. To purchase parts, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
The connection hose is worn.| Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
The brushroll is worn.| Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
Dust escapes from the vacuum.| Dust cup is not installed correctly.| Position dust cup correctly and snap firmly in place.
---|---|---
Foam filter or felt filter is worn or broken.| Check and replace the foam filter or felt filter. To purchase parts, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
Brushroll does not turn.| Brushroll is jammed.| Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
Brushroll is not installed correctly.| Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.
The belt is not routed correctly.| Check the belt routing on page 20-23.
The belt is worn or broken.| Replace the belt. To purchase parts, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
Airflow restrictedwith attachments in use; sound changes.| Air path is blocked.| Check for and remove any clogs and clean the air path. Follow instructions on page 24.
Attachments in use restrict air flow.| flother
Check attachments for fuzz, lint, pet hair or debris.
Vacuum turns off on its own.| The power cord plug is loose from the outlet when using the vacuum,| Reinsert the power cord plug fully into the outlet. Avoid pulling or dragging the power cord when using the vacuum.
The motor is damaged.| Call 1-877-531-7321 (US) / 1-844-608-3081 (CA) for assistance.

Vacuum Cleaner Help Line
US: 1-877-531-7321
CA: 1-844-608-3081
8:00 am — 5:00 pm ET M-F
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Kenmore and the Kenmore logo are registered trademarks of Transform
SR Brands LLC and are used under license by Cleva
North America, Inc., Greenville, SC 29607

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| Kenmore DU1096 Bagless Upright Vacuum Cleaner [pdf] User Guide
DU1096 Bagless Upright Vacuum Cleaner, DU1096, Bagless Upright Vacuum Cleaner, Upright Vacuum Cleaner, Vacuum Cleaner, Cleaner
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